Complaints jobs in Preston - Page 4Create job alerts

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Key Responsibilities Complaint Handling & Investigation

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

F539; Managing Stage 1 & Stage 2 complaints 🔹 Handling complex housing and disrepair cases 🔹 Ensuring compliance with the Housing Ombudsman Complaints Handling Code 🔹 Producing high-quality written responses and investigations 🔹 Working collaboratively with internal t

Are you an experienced professional with a passion for excellence in complaints management and conduct risk? Our Client, a renowned organisation operating within the insurance sector, is seeking a dedicated Complaints Manager to lead their complaints handling team. Complaints Manager | London Market

Manage all individual complaints from initial contact to liaising with and advising clinicians and senior managers who are responsible for providing investigation and complaints responses. Acknowledge all complaints and categorise. Input and maintain up to date comprehensive records including all co

Complaints Investigator## Job IntroductionNHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go further. As a Complaints Investigator, you’ll be at the heart of our Complaints Service, making sure resid

A local NHS healthcare practice in Lancashire is looking for an experienced Complaints Lead to manage patient feedback and complaints effectively. The successful candidate will oversee the entire complaints process, from acknowledgment through to resolution. Strong communication and organizational s

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

Complaints and Resolution function. Member enquiries, complaints, and housing-related information requests. Support the complaints service to promote.

Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues. The role requires experience in social housing, complaints management, and strong communication skills.

A respected financial services firm in Greater London is seeking a skilled complaints investigator to manage and resolve client complaints effectively.

Notting Hill Genesis, one of London's largest housing associations, is seeking Complaints Investigators to join our growing Complaints Service. NHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go furthe

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). Coordinate investigations and ensure all complaints are handled within stipulated times

A leading healthcare provider in England is seeking an experienced complaints lead to manage patient feedback and complaints. This role entails overseeing the full complaints process from initial acknowledgment to investigation and response. The ideal candidate will have strong organizational skills

A leading employment agency is seeking a highly skilled Complaints Team Lead to join their team in North London. This role involves managing customer complaints and statutory enquiries, ensuring high-quality service standards, and leading a team to solve problems effectively.

A leading housing association in London is seeking a Complaints Investigator to manage resident complaints effectively. The ideal candidate will have experience in handling stage one complaints within a regulatory environment and possess excellent communication skills.

Promote a problem‑solving approach to the handling of complaints within the Division, making staff aware of the complaints procedure but aiming to resolve problems quickly and to the satisfaction of all parties without recourse to more formal procedures. Purpose of the Job - Complaints Officer. Re

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. You will acknowledge and resolve complaints by project managing high quality responses. Ensure complaints are responded to in a timely and customer friendly way considering

A leading water company in the UK is seeking a Delivery Manager within Complaints Transformation.

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

A prominent housing association is seeking a Complaints Investigator to accurately analyse and resolve complaints while ensuring the highest customer service standards. Candidates should have strong complaint handling experience, especially with Stage 1 complaints.

The role includes owning customer satisfaction performance and executing a complaints strategy.

Candidates should have at least 2 years of experience in complaints management, excellent communication skills, and strong analytical abilities. A leading insurance firm in Greater London is seeking a Conduct Risk Analyst to manage complaints and assist with Conduct Risk compliance.

As a Complaints Investigator, you’ll independently manage complaints from first stage through to more complex regulatory responses, ensuring residents feel heard, informed, and treated fairly throughout the process. Contributing to continuous improvement by sharing insights and supporting the deve

Manage all individual complaints from initial contact to liaising with and advising clinicians and senior managers who are responsible for providing investigation and complaints responses. Acknowledge all complaints and categorise. Input and maintain up to date comprehensive records including all co

A leading housing association in London is seeking a Complaints Investigator to join their growing team. You will be responsible for investigating and resolving complaints, ensuring residents feel heard and their concerns handled fairly. The ideal candidate should have experience in managing complai

The role involves investigating complaints at stage 2 for Housing Ombudsman cases, requiring experience in complaint investigation. A recruitment agency is seeking a Complaints Review Officer to join their team in Tower Hamlets.

Vitalis are recruiting for an experienced Complaints Review Officer to work in a team in Tower Hamlets. Complaints Review Officer, Tower Hamlets.

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Leading organisational oversight of cross

Candidates should have strong experience in complaints handling from regulated financial services, particularly within wealth management. This position is full-time and offers the chance to contribute to improving complaints handling processes. A well-established UK wealth management business is see

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). Coordinate investigations and ensure all complaints are handled within stipulated times

We are seeking a Housing Complaints Officer to manage and coordinate stage 1 and stage 2 complaints efficiently, ensuring timely resolution and compliance with organisational policies and regulatory standards.

Are you organised, methodical and a proactive problem solver looking who enjoys working in a fast paced environment? Do you enjoy problem solving, working with people, and producing high quality work that really matters? If so, we have a fantastic opportunity for you! We’re looking for a confident

Reporting to the Complaints Team Manager, the Complaints Handler will independently investigate and respond to complaints from a wide range of customers and external stakeholders. Monitoring various email inboxes to identify complaints, passing on non-complaints to the appropriate teams. Acknowledge

A well-established organisation in the UK is seeking a Complaints Administrator to manage information requests for investigations and support a seamless customer experience.

A housing services organization in the East Midlands is seeking a Housing Complaints Officer responsible for managing formal complaints related to housing services.

Reporting to the Complaints Manager, you will take ownership of the investigation and resolution of client complaints, ensuring regulatory requirements are met and appropriate outcomes are delivered. Helping deliver training and feedback to the wider business to prevent future complaints. You will b

Responsibilities include investigating complaints, maintaining records, and analyzing data for service improvement. The successful candidate will ensure effective resolution of customer complaints with empathy and professionalism.

Process complaints from end to end — receiving, investigating, resolving and recording complaints in line with business policies and procedures, and where required, regulatory standards. As they transition from start up to scale up they are launching new products, building the brand & looking to s

A packaging solutions provider in Lincoln is seeking an experienced Quality Engineer to oversee customer complaints and drive continuous improvement.

Butler Rose are partnering with a large Housing Association client in the search for a Complaints Dispute Resolution Lead to join their growing team. The role requires handling a very high volume of housing and repairs-related complaints. The expectation is to manage at least 10 complaints per week.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Complaints Handler page is loaded## Complaints Handlerlocations: Chandlers Ford, UK (Home Working)time type: Full timeposted on: Posted Todayjob requisition id: JR100658Complaints HandlerJob Title: Complaints Agent Location: Chandlers Ford/ Remote (Hybrid after 8 weeks onsite train