Complaints jobs in Preston - Page 6Create job alerts

The Housing Complaints Officer is responsible for managing and resolving formal complaints relating to housing services, ensuring compliance with the Housing Ombudsman Complaint Handling Code, internal policies, and statutory requirements. Investigate complaints relating to repairs and maintenance,

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

Housing Officers, Repairs, Neighbourhood Services) to gather information and resolve issues * Maintain accurate records of complaints and actions taken, ensuring compliance with corporate policies and regulatory requirements * Prepare reports on complaints trends, outcomes, and ser

An Assistant Manager is the go-to person in the store on shift.You will be there to help inspire your colleagues to deliver the best customer experience in the business and help overcome any issues you come across.Due to the service that Wickes provides, you would be required to help multiple functi

Promote a problem‑solving approach to the handling of complaints within the Division, making staff aware of the complaints procedure but aiming to resolve problems quickly and to the satisfaction of all parties without recourse to more formal procedures. Record and log all representations in the f

Member enquiries, complaints, and housing-related information requests. Support the complaints service to promote. Provide day-to-day support to managers within the complaints and resolution function as required.

Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues. The role requires experience in social housing, complaints management, and strong communication skills.

A recruitment agency is seeking a Complaints Review Officer to join their team in Tower Hamlets. The role involves investigating complaints at stage 2 for Housing Ombudsman cases, requiring experience in complaint investigation.

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

A leading healthcare provider in England is seeking an experienced complaints lead to manage patient feedback and complaints. This role entails overseeing the full complaints process from initial acknowledgment to investigation and response. The ideal candidate will have strong organizational skills

A leading insurance firm in Greater London is seeking a Conduct Risk Analyst to manage complaints and assist with Conduct Risk compliance. Candidates should have at least 2 years of experience in complaints management, excellent communication skills, and strong analytical abilities.

The role includes owning customer satisfaction performance and executing a complaints strategy.

A prominent housing association is seeking a Complaints Investigator to accurately analyse and resolve complaints while ensuring the highest customer service standards. Candidates should have strong complaint handling experience, especially with Stage 1 complaints.

Complaints Review Officer, Tower Hamlets. Vitalis are recruiting for an experienced Complaints Review Officer to work in a team in Tower Hamlets.

A leading housing association in London is seeking a Complaints Investigator to join their growing team. You will be responsible for investigating and resolving complaints, ensuring residents feel heard and their concerns handled fairly. The ideal candidate should have experience in managing complai

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

Notting Hill Genesis, one of London's largest housing associations, is seeking Complaints Investigators to join our growing Complaints Service. As a Complaints Investigator, you’ll be at the heart of our Complaints Service, making sure residents feel heard and their concerns are resolved fairly an

A respected financial services firm in Greater London is seeking a skilled complaints investigator to manage and resolve client complaints effectively.

A leading housing association in London is seeking a Complaints Investigator to manage resident complaints effectively. The ideal candidate will have experience in handling stage one complaints within a regulatory environment and possess excellent communication skills.

A leading employment agency is seeking a highly skilled Complaints Team Lead to join their team in North London. This role involves managing customer complaints and statutory enquiries, ensuring high-quality service standards, and leading a team to solve problems effectively.

Complaints Investigator## Job IntroductionNHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we're determined to go further. As a Complaints Investigator, you’ll be at the heart of our Complaints Service, making sure resid

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

A public sector organization in Greater London is seeking a Head of Support Services to lead operations in Repairs and Maintenance.The role involves overseeing fleet and stock management and ensuring high-quality, resident-focused services.Candidates should have significant leadership experience and

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. You will acknowledge and resolve complaints by project managing high quality responses. Ensure complaints are responded to in a timely and customer friendly way considering

A leading water company in the UK is seeking a Delivery Manager within Complaints Transformation.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

A reputable housing provider in Greater London is looking for an Investigation and Information Assistant to enhance its complaints handling process.

A local NHS healthcare practice in Lancashire is looking for an experienced Complaints Lead to manage patient feedback and complaints effectively. The successful candidate will oversee the entire complaints process, from acknowledgment through to resolution. Strong communication and organizational s

Manage all individual complaints from initial contact to liaising with and advising clinicians and senior managers who are responsible for providing investigation and complaints responses. Acknowledge all complaints and categorise. Input and maintain up to date comprehensive records including all co

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

Manage all individual complaints from initial contact to liaising with and advising clinicians and senior managers who are responsible for providing investigation and complaints responses. Ensure that all cases are investigated within the time limits of the TLCP Complaints procedure to required stan

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

As a Complaints Investigator, you’ll independently manage complaints from first stage through to more complex regulatory responses, ensuring residents feel heard, informed, and treated fairly throughout the process. Investigating complaints independently, using all available information to reach f

A housing services organization in the East Midlands is seeking a Housing Complaints Officer responsible for managing formal complaints related to housing services.

This full-time role focuses on managing customer complaints, ensuring regulatory compliance, and supporting service operations.

A well-established organisation in the UK is seeking a Complaints Administrator to manage information requests for investigations and support a seamless customer experience.

The successful candidate will manage a high volume of complaints, particularly Stage 2 housing complaints, and must have recent experience with the Housing Ombudsman. A leading recruitment agency in the United Kingdom is partnering with a large Housing Association to find a Complaints Dispute Resolu

Reporting to the Complaints Manager, you will take ownership of the investigation and resolution of client complaints, ensuring regulatory requirements are met and appropriate outcomes are delivered. This role sits within the second line of defence and plays a key part in ensuring fair client outcom

A leading mortgage network in the UK is seeking a Complaints Officer to transform customer complaints into positive outcomes. You will investigate complaints, liaise with stakeholders, and ensure compliance while maintaining clear communication. The ideal candidate will have experience in complaints

Are you organised, methodical and a proactive problem solver looking who enjoys working in a fast paced environment? Do you enjoy problem solving, working with people, and producing high quality work that really matters? If so, we have a fantastic opportunity for you! We’re looking for a confident

Responsibilities include investigating complaints, maintaining records, and analyzing data for service improvement. The successful candidate will ensure effective resolution of customer complaints with empathy and professionalism.

Process complaints from end to end — receiving, investigating, resolving and recording complaints in line with business policies and procedures, and where required, regulatory standards. As they transition from start up to scale up they are launching new products, building the brand & looking to s

A packaging solutions provider in Lincoln is seeking an experienced Quality Engineer to oversee customer complaints and drive continuous improvement.

We are seeking a Housing Complaints Officer to manage and coordinate stage 1 and stage 2 complaints efficiently, ensuring timely resolution and compliance with organisational policies and regulatory standards.

A well-established UK wealth management business is seeking a Complaints Analyst to join their Risk & Compliance function. The role involves managing the investigation and resolution of client complaints, ensuring compliance with relevant regulations, and liaising with various stakeholders. Candidat

A leading fintech company in the UK is seeking a Complaints Officer to manage complex customer interactions and resolve complaints efficiently.

A regulatory body for medical professionals is seeking a Liaison Officer to enhance customer service and handle complaints effectively. Ideal candidates should demonstrate strong communication and analytical skills to support doctors and the public in addressing complaints.

Collaborate with the Complaints Team and product teams to communicate insights and drive product/process improvements. Experience handling complex complaints, preferably in the automotive finance sector. Experience with Satisfactory Quality‑related complaints.