Crm manager jobs in United Kingdom - Page 2

Great on the phone? Thrive on targets? Want uncapped commission in a private dental practice? Dental Treatment Coordinator / Patient Advisor (Private Dentistry) 📍 Central London | 💷 Base Salary + Uncapped Commission Mint Dental Clinic is an established private dental practice in central London delivering multidisciplinary care with visiting specialists. We are hiring a Dental Treatment Coordinator / Patient Advisor to convert inbound enquiries into booked consultations and high-value treatment acceptance. Key Responsibilities • Handle inbound phone, email, and online enquiries, • Convert enquiries into booked consultations, • Proactively follow up unbooked or undecided patients, • Support acceptance of cosmetic, restorative, and implant-led treatment plans, • Coordinate patient journeys between clinicians and patients, • Track KPIs: enquiry volume, booking rate, conversion rate, DNAs Required Experience • Experience as a Dental Treatment Coordinator, Patient Advisor, Treatment Planner, Admissions Manager, or similar, • Excellent phone communication and objection handling, • Confidence discussing treatment options, fees, and next steps, • Comfortable working to targets and KPIs Desirable • Background in private dentistry, private healthcare, or aesthetics, • Experience converting high-value treatment plans, • Familiarity with dental software / CRM systems What This Role Is Not • Not a reception only role, • Not an admin-only position Compensation • Competitive base salary, • Uncapped commission linked to bookings and treatment conversion 📩 Apply via LinkedIn or email for a confidential conversation.

Job Title: CRM Technology Manager (Braze Specialist) Client Location: London (Hybrid) Starting: 26/05/2026 Minimum Pay (per year): 60000.00 Maximum Pay (per year): 70000.00 Hours: Full-time Duration: Permanent Job Description: CRM Technology Manager (Braze Specialist) Role Purpose • We’re looking for a hands-on CRM Technology Manager (Braze Specialist) to own and optimise our global CRM infrastructure., • With migration to Braze largely complete, this role moves into full technical ownership — ensuring our CRM ecosystem is stable, scalable, compliant, and capable of supporting multi-channel growth., • You will architect, integrate, monitor, and continuously improve our CRM platform and vendor ecosystem — working closely with CRM, Data Engineering, andProduct Engineering teams., • This is a deep operator role. You will build, debug, and take root-cause ownership— not just advise. Reporting & Team Context • You’ll be part of a close-knit Martech team supporting CRM and Performance Marketing capability., • Senior CRM Managers will rely on you to unlock Braze’s full potential., • Data Engineering partners with you on CRM data models and optimisation., • Native and Web Engineering teams work with you to integrate CRM into product and app channels., • A Marketing Technology Support Specialist provides 1st-line support; you provide 2nd-line technical expertise and are protected to focus on strategic platform improvements., • There is no direct line management, but you will be a technical authority in this space. Key Responsibilities • Platform Ownership, • Act as the technical owner of Braze and the wider CRM vendor ecosystem, • Braze, SparkPost/ESP, Branch, Validity, Hightouch, Databricks)., • Ensure the platform is stable, scalable, and architected for long-term growth., • Define and maintain scalable event taxonomies, naming conventions, and governance standards., • Build and maintain documentation, integration specs, and playbooks that scale globally., • Ensure strong deliverability practices across email and push (SPF, DKIM,DMARC, IP warming, token management, throttling)., • Identify and mitigate systemic CRM platform risks before they impact commercial performance., • Provide second-line escalation support for complex CRM technical issues. Data & Integration Architecture • Partner with Data Engineering to define and optimise the CRM data model., • Validate and debug data flows end-to-end (app → warehouse → Braze →campaign output)., • Define and maintain clear data contracts between Engineering and CRM., • Oversee SDK integrations and API-triggered messaging across web and nativeapp environments., • Ensure identity resolution, consent handling, and schema alignment are robustand future-proof. Advanced Braze Build & Optimisation • Design and optimise complex Canvas journeys across markets., • CRM Technology Manager (Braze Specialist) V2 2, • Build scalable, reusable HTML/CSS/Liquid templates., • Leverage advanced Braze capabilities including Webhooks, Connected Content, Catalogs, API-triggered campaigns, and personalisation logic., • Champion best practice segmentation, targeting, and performanceoptimisation., • Support experimentation frameworks in partnership with CRM and Data. Channel Expansion • Architect and operationalise new CRM channels (e.g. WhatsApp, SMS, in-app)end-to-end, including consent model design, SDK/API integration, eventschema definition, and performance measurement frameworks., • Scope architecture, integration requirements, consent models, and testingframeworks., • Build playbooks to ensure repeatable, high-quality rollout across markets. Martech Roadmap & Capability Growth • Identify opportunities to improve our Martech ecosystem and platform usage., • Evaluate new Braze features and emerging capabilities pragmatically., • Contribute to shaping a best-in-breed Martech stack that supports CRM andPerformance Marketing teams. Success in the First 6 Months • Finalise and stabilise the UK migration to Braze., • Expand CRM beyond predominantly email and push into at least one newchannel (e.g. WhatsApp, SMS, in-app), with strong architecture andgovernance., • Improve platform reliability, documentation, and QA standards., • Help demonstrate clear ROI from improved Braze utilisation., • CRM Technology Manager (Braze Specialist) V2 3, • Build trust with Senior CRM Managers as the go-to technical expert., • Establish a clear view of “what next” in Martech capability. Skills & Experience Essential • Deep, hands-on experience administering Braze (or comparable CEP),including advanced Canvas builds and complex Liquid logic., • Strong technical capability across, • SDKs, APIs, SQL, data modelling, and ETLpipelines, • Experience debugging data issues end-to-end across product, warehouse,and CRM platforms., • Experience defining and maintaining scalable event taxonomies and CRM data schemas, • Hands-on experience integrating CRM into native app and web environments,including push (APNs/FCM) and in-app messaging., • Experience launching or operationalising new CRM channels (SMS,WhatsApp, in-app)., • Strong understanding of email and push deliverability best practice, • Ability to build scalable, reusable templates using HTML, CSS, and Liquid, • Experience implementing governance, QA frameworks, and permissionmodels within CRM platforms., • Comfortable working cross-functionally with CRM, Data Engineering, andProduct Engineering., • Strong documentation and communication skills., • Experience working in regulated or PII-heavy environments. Desirable • Experience completing or stabilising a multi-market CRM platform migration., • Familiarity with warehouse-native CRM setups (e.g. Databricks + Reverse ETLtools)., • Exposure to AI-enabled marketing capabilities., • Experience working in global or multi-market environments., • Fintech or regulated industry experience.

Technical Training Manager – Wealth Management 📍 Central London (Hybrid) | 💷 £35,000–£45,000 DOE | 🕘 Full-time We’re hiring a Technical Training Manager to lead hands-on technical training across client support teams in a growing wealth management firm. This is a practical, standards-driven role with real impact on quality, capability, and regulatory outcomes. What you’ll do: • Design and deliver technical training, onboarding and competency frameworks, • Embed quality standards and consistent ways of working, • Review technical work and identify development needs, • Support rollouts of new systems, processes and regulatory changes, • Partner with operational leaders to improve performance and confidence What we’re looking for: • Experience in L&D / technical training within financial services, • Strong technical knowledge of wealth management & paraplanning, • Experience reviewing work and embedding quality frameworks, • Confident facilitator with strong stakeholder skills, • Understanding of regulatory training requirements Nice to have: • Experience supporting system/process change, • Coaching/mentoring background, • CRM/workflow platform exposure What’s on offer: • £35k–£45k salary + benefits, • Hybrid working (Central London), • Private medical, pension, wellbeing support

My client is seeking an experienced Mandarin Speaking Residential Property Manager to oversee the endtoend management of a designated property portfolio. The role requires strong operational control, excellent communication skills, and a proactive, solutions driven approach to ensure high landlord satisfaction, smooth tenancy cycles, and full regulatory compliance. You will act as the primary liaison for landlords, tenants, contractors, and block management teams, ensuring all maintenance, tenancy, and compliance processes are executed to a high professional standard. Mandarin Speaking Property Manager Location: London Office Employment Type: Permanent, Full-Time Sector: Residential Property Management Language: English and Mandarin Salary: £25,000 Key Responsibilities Maintenance Management (Training and support provided where required) • Oversee all maintenance activity using Fixflo, managing the complete workflow from tenant triage through to quotation, contractor instruction, invoice approval, and final signoff., • Ensure maintenance tasks are prioritised effectively, with consistent communication provided to both landlords and tenants., • Respond promptly to urgent issues such as leaks, heating failures, and electrical outages., • Liaise with Block Management teams to resolve communal or building related matters efficiently., • Manage the full tenancy lifecycle, including:, • Renewal negotiations and drafting of renewal documentation., • Moveout coordination, including checkout appointments and utility readings., • Organising and supervising void works, refurbishments, and property preparation for reletting., • Prepare and submit TDS dispute evidence, deduction summaries, and checkout reports., • Ensure all properties maintain UpToDate safety and compliance documentation (EICR, Gas Safety, EPC, etc.)., • Monitor and follow up on rent arrears, working collaboratively with tenants and Finance., • Process and track insurance claims, providing all required evidence and documentation., • Serve as the primary point of contact for landlords and tenants throughout the tenancy., • Provide timely updates, detailed inspection reports, and professional advice to landlords., • Maintain high standards of customer service and uphold the company's service oriented values. Skills & Experience Required Essential Requirements • Proven experience in UK residential property management., • Proficiency in Fixflo and property CRM/management systems., • Strong knowledge of AST legislation, TDS processes, and UK safety compliance requirements., • Excellent communication and negotiation skills, with a results driven, closure focused work style., • Experience managing a portfolio of residential properties within a fast paced environment., • Strong contractor management experience and an understanding of property maintenance standards., • Prior experience preparing TDS evidence bundles or managing disputes., • Confidence working autonomously with strong organisational and prioritisation skills.

Role Overview Our client is a privately owned commercial landlord, who is now seeking to strengthen their Asset Management team by appointing an experiened Commercial Asset Manager to deliver high-quality services across a diverse portfolio of mixed-use properties. This role will need someone who is hands on with a detailed understanding of leases, service charges and obligations under the 1954 landlord and tenant act. There is very little property management involved in this role but the ability to coordinate your work with the Property management Team and other internal colleagues is essential. You will take responsibility for the full spectrum of Asset Management and must be a proven negotiator who can find solutions that work for the company but also new and existing tenants. PLEASE NOTE: All portfolio properties are based around the M25, mainly Central London. Key Responsibilities will include, but not be limited to: • Proactively monitoring, negotiating and dealing with tenants’ leases including rent reviews, break clauses and lease expiries. You will need to be familiar with standard commercial leases and be able to interpret lease terms from leasing documents., • Selecting, instructing and monitoring letting agents on vacant commercial properties, whilst minimising costs of vacant properties., • Review, negotiate and agree Head of Terms ith prospective tenants via instructed agents., • Ensure the accuracy of property data is up to date and maintained on CRM system in respect of leases, service charges and insurance details, • Responsible for annual insurance renewal ensuring best value and billing recoverable premiums from appropriate tenants as well as managing insurance claims., • Instructing county court claims and managing post CCJ recovery action., • Dealing with applications for consent including alterations, assignments and underlettings., • Responsibility for block / building level compliance. Ensure statutory audits are undertaken, recorded and accounted for in the service charges for health & safety, fire, asbestos, water risk assessments and more., • Corresponding with VOA to deal with all business rates matters., • Approve service charge budgets, demands and apportionments., • Oversee Section 20 procedures for long term service contracts and major works., • Oversee that all projects are communicated to relevant residential and commercial tenants., • Liaise with accounts department for end of year service charge reconciliations, oversee the recovery of relevant recharges and service charge arrears. Essential experience: • Minimum 5 years comparable experience in a Commercial Asset Management role., • Comprehensive knowledge of relevant legislation, together with strong commercial and financial acumen., • The ability to be hands-on and works as part of a wider commercial team is essential., • Accuracy and attention to detail essential. You need to be organised, able to prioritise, manage your time efficiently and work to deadlines., • Excellent communication and writing skills., • Proven influencing and negotiation skills., • Ability to work autonomously but also be a valuable member of the wider commercial team., • Previous use of Qube property management software preferred.

Digital Analyst London - Hybrid Salary up to - £40,000 This is an exciting opportunity to join a growing data and analytics function where you will shape measurement strategies, unlock insight, and drive meaningful commercial outcomes. If you enjoy blending technical depth with stakeholder collaboration, this role offers the chance to create real impact. The Company They are a well-established digital consultancy delivering data-driven solutions for major B2B and B2C brands. Their teams blend marketing, technology, and analytics expertise to help clients evolve their digital experiences. They operate with a human-centric mindset and encourage collaboration across diverse skill sets. With ongoing growth across their analytics division, they are expanding their capability and influence. The Role You will sit within the Data and Analytics team, supporting a range of client projects and working closely with cross-functional teams. Your responsibilities include: • Building a strong understanding of marketing plans to create effective measurement and test-and-learn strategies., • Working with developers to deploy robust data layers and ensure high-quality data capture., • Building and maintaining dashboards that highlight performance and drive commercial decisions., • Conducting data quality investigations and resolving tracking issues with internal and external teams., • Performing regular analytics health checks and identifying opportunities for optimisation., • Providing strategic insight that supports client growth and helps shape future programmes of work. Your Skills and Experience You will be successful in this role if you can demonstrate: • Strong commercial experience with GA4 or Google Analytics 360, Google Data Studio, Tableau or Looker., • Good knowledge of Google Tag Manager and at least one CRM platform., • Experience using SQL and Python to extract insight and generate recommendations., • Confident dashboard creation skills and the ability to work with complex datasets., • Strong Excel capability, excellent attention to detail, and clear communication skills., • A proactive and collaborative approach to problem solving. HOW TO APPLY: Apply by sending your CV to Joe by the link below

Membership Experience Lead Full‑time | Permanent | Hybrid (2–3 days in London office) 32K - 35K A growing professional body is seeking a Membership Experience Lead to play a pivotal role in shaping and elevating the end‑to‑end experience for its diverse member community. This is an ideal opportunity for someone who thrives in a fast‑paced, people‑centred environment and enjoys improving processes, mentoring colleagues, and driving engagement across digital and in‑person touchpoints. The Opportunity You’ll act as a senior point of contact within the membership function, ensuring members receive a seamless, high‑quality experience from onboarding through to renewal. You’ll lead on engagement initiatives, support acquisition and retention activity, and provide guidance to Membership Executives. The role also deputises for the Membership Manager when required, offering strong progression potential for someone ready to step up. Key Responsibilities • Resolve complex membership queries and act as an escalation point for the team., • Lead and contribute to campaigns that enhance engagement, retention, and insight gathering., • Monitor member activity and highlight at‑risk members to support proactive retention., • Oversee payment processing and ensure compliance with organisational and legal standards., • Support events by handling membership‑related queries and identifying upsell opportunities., • Troubleshoot technical issues and champion a smooth digital onboarding experience., • Maintain accurate member and payment records, ensuring data protection compliance., • Train and support colleagues in the use of digital platforms and new feature rollouts., • Provide data, insights, and trend analysis to senior stakeholders., • Mentor Membership Executives and contribute to a collaborative, high‑performing team culture. About You • Experience in a high‑volume customer service or membership‑based environment., • Confident managing payments, reconciliations, and accurate record‑keeping., • Skilled in CRM systems and data management best practice., • Strong communicator with excellent interpersonal and organisational skills., • Comfortable acting as a point of escalation and guiding junior colleagues., • Proactive, solutions‑focused, and able to manage multiple priorities., • Flexible to support occasional evening/weekend events., • Desirable: experience with volunteer engagement, online communities, or content moderation. Why This Role? You’ll join a supportive team where your ideas, insights, and leadership will directly shape the member journey. It’s a hands‑on role with real influence, ideal for someone who enjoys improving processes, supporting colleagues, and delivering an exceptional experience to a broad member base.

Specialist Knowledge Societies Executive Location: Hybrid Hours: Full-Time – 36.25 per week Salary: £30,000 per annum The Institution of Civil Engineers (ICE) is a 97,000-strong global membership organisation with over two hundred years of history. We are a centre of engineering excellence, qualifying engineers and helping them maintain lifelong competence, assuring society that the infrastructure they create is safe, dependable and well designed. Our network of experts offers trusted, impartial advice to politicians and decision-makers on how to build and adapt infrastructure to create a more sustainable world. About the Role A key strand of the Engineering Knowledge division mission is making the ICE the go-to place for infrastructure specialists seeking a network that allows knowledge exchange to flourish. Our Specialist Knowledge Societies (SKS) are closely affiliated membership bodies with interests in specialist areas of civil engineering The ICE are currently seeking an SKS Executive who will manage, develop, and nurture multiple societies and networks by creating and maintaining a vibrant forum for engineers and infrastructure professionals to communicate and collaborate. The SKS Executive will act as a relationship manager to several societies to leverage these associations. They will assist in the day-to-day administration and development of SKS activity to identify and share engineering knowledge for the benefit of ICE members to support their professional development. The SKS Executive will support organising committees in the successful running of their organisation through the provision of secretariat activities, membership management, and achieving targets and goals effectively within time and budget. Key Responsibilities: • Provide secretariat support to committees., • Manage meetings, organising venues, preparing minutes and progressing actions following the meeting, • Provide administrative support to Committee Chairs to maintain their engagement, • Engage with SKS committee members to ensure that SKS business is managed effectively, • Review committee processes in order to identify areas for improvement, • Regularly review communication & operational processes with SKS Chairs and committees., • Process SKS membership applications, • Respond to enquiries from SKS members regarding membership, events or other matters, • Respond to enquiries from ICE members regarding SKS membership or knowledge sharing opportunities., • Assist SKS committees in liaison with the SKS Events Team on the arrangement, publication and promotion of events, • Work with the Engineering Networks Manager to ensure that the service offered is valued and meets customer expectations About You: • Advanced knowledge of Office 365, including SharePoint/Teams., • Report report-writing and minute-taking skills are essential, • Stakeholder management skills are essential., • Excellent oral and written communication skills., • High level of attention to detail., • Ability to use initiative to solve problems., • Ability to facilitate and manage diverse groups of expert members., • Network builder and creative thinker., • Affinity for engineering and humanitarian development is desirable., • Excellent written, verbal and presentation skills., • Experience of managing projects and implementing processes is essential., • Experience in supporting the delivery events is essential., • Some experience in writing content., • Experience of data input and CRM software is desirable Why Join Us? • Shape the future of civil engineering by supporting the next generation of professionals., • Work alongside industry leaders, employers, and academic institutions., • Be part of a respected institution dedicated to innovation, excellence, and sustainability., • Join a collaborative, values-driven team that is making a tangible difference in the world. ICE Group Benefits: • 25 days annual leave plus Bank Holidays, • Shutdown over Christmas period, • Annual £100 allowance towards your well-being, • Discounted hot food from on-site Café bar., • Up to eight per cent of salary contributed to a personal pension scheme., • 24-hour employee support line, • Death in service benefit equivalent to four year’s salary, • Interest free season ticket loan, • Cycle to work scheme., • Big Gym membership savings with the Gymflex scheme, • Your Rewards discount scheme ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at General Data Protection Regulations (GDPR) 2018 The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. For any questions or concerns about your personal data, please get in touch with our Data Protection Officer at the details provided below: at Email: Applicants have the right to complain to the ICO at if they have a concern with the way ICE is handling their data.

The Company Fundment is a fast-growing wealth infrastructure company embarking on an exciting growth phase, looking to hire a Implementation Onboarding Manager to focus on client onboarding. This position will report into our Head of Adviser Success and requires in-depth knowledge of tax wrapper administration and operational functionality within the platform space. Fundment is transforming the platform experience for advice firms and their clients. Our technology delivers efficiencies through market leading workflows for account opening, integrations with other tools and software systems, and by meeting adviser and client needs via a toolkit offering streamlined transfers, advisory portfolio management tools, a wide range of MPSs, custom indexing technology, and all the in-house wrappers they expect. Free from decades of outdated technology, inefficiencies and high costs, Fundment gives advisers and their clients a simple, modern, platform experience. The role The Implementation Onboarding Manager plays a pivotal role in ensuring our clients have a seamless onboarding experience and are fully equipped to utilise our platform's functionality. This role involves becoming a platform specialist, training new clients, preparing contracts, assisting with the onboarding process, updating the CRM system, and performing various research and administrative tasks. The ideal candidate will possess excellent communication skills, enjoy training others and demonstrate strong technical abilities. Our platform offers a multitude of tax wrappers including ISAs and Pensions so a good understanding of these products will be required. Key responsibilities: • Client Training and Onboarding - conduct training sessions for new clients to ensure they understand and can effectively use the platform's functionality, • Prepare and manage client contracts, ensuring all necessary information is accurately captured, • Liaise with clients and internal teams to gather required documentation and approvals, • Maintain organized records of all contractual agreements, • Update and maintain the CRM system with accurate client information Essential Requirements: • Previous experience working with an investment management platform and strong knowledge of financial products, • Experience in a client onboarding, or similar role within the financial services industry, ideally liaising with financial advisers, • Aptitude for learning software/technology minded, • Relevant qualifications in finance or related fields, IOC or FA2 in Pension Administration Why join us? Be part of our flexible and supportive work environment, where our innovative team value collaboration and trust. Make an impact and challenge yourself to continually improve, raise standards and see how your work contributes to our future goals. Develop your knowledge and progress your career within a growing business where you will be exposed to a range of business aspects and understand how we improve efficiency and do things differently at Fundment. We support our team with the flexibility to work on a hybrid basis, 3 days a week in our London office. • 28 days annual leave plus bank holidays, • Enhanced maternity/paternity/adoption leave, • Pension 6% employer contribution, • Bupa Private Medical, • Medicash Cash Plan, • Travel Insurance, • Employee Assistance Programme We are happy to consider any reasonable adjustments that applicants may need during the recruitment process. We will evaluate applications within 2 weeks, video interviews will be followed by in person final interviews in Fitzrovia. No agencies please. Fundment Values: Trustworthy, Collaborative, Supportive, Innovative & Flexible

Head of Training Business Membership Organisation 2 Day Office, Central London, 3 Days Home Basic Salary £50,000-£60,000 dependant on experience with benefits including dental care, private healthcare, life assurance, season ticket loan, private medical check-up, Pension scheme and Holiday entitlement Permanent, Full Time Experience within insolvency, restructuring, turnaround, or business recovery is highly desirable Our client, a well-established and highly reputable business membership organisation based in Central London is currently looking for a Head of Training. If you are a senior training professional – head of training or similar working within insolvency, restructuring, turnaround, or business recovery, or supporting teams in corporate finance, transaction advisory, audit, tax, consulting, or risk, we would love to hear from you. This includes professionals delivering learning in sectors such as professional services, accountancy, legal services, banking and financial services, private equity, credit and lending, distressed debt, and specialist advisory If this sounds like your world (or something close to it), we’d love to hear from you. The Role of Training Manager This exciting and challenging role will involve the continued development of the association’s training programme, service delivery and expansion to new member sectors. This will be achieved through working closely with our members and key stakeholders, to identify and understand the training needs across our membership, using this information to develop training programmes that meet those needs. This role is ideally suited to someone with a genuine interest in delivering, and ability to write, relevant, technically correct and digestible training content in an engaging way. Essential Demonstrable experience working in a senior training role either within a restructuring or insolvency firm, or related trade association. A good understanding and up to date knowledge of the legislation, regulation and framework for the restructuring, turnaround and insolvency profession, both corporate and personal, to enable identification of relevant training topics. Experience of training and eLearning instructional design principles. The role will require the creation of training courses from concept to delivery. Confident with web based digital delivery channels. Experience of using training software and LMS systems. Marketing proficiency. Ability to effectively articulate and explain complex technical issues to both fellow experts and ‘lay’ people, politicians, press and other stakeholders. Strong organisational skills and attention to detail. Ability to manage multiple projects simultaneously, prioritising deadlines and to deal effectively with changing requirements. Ability to self-motivate, set personal tasks and tasks for others, and ensure these are delivered on time and to high standards. Direct experience of managing teams and developing staff. Ability to oversee and manage the financial management and budgeting needs for the Training Academy. The ability to think and plan strategically. Enthusiasm for learning – and ability to learn – about new technical and regulatory areas. Desirable Experience working with volunteer committees and acting as secretariat for committees. Experience of using editing software and CRM systems. To apply to this role for Head of Training please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Training Manager Business Membership Organisation 2 Day Office, Central London, 3 Days Home Basic Salary £50,000-£60,000 dependant on experience with benefits including dental care, private healthcare, life assurance, season ticket loan, private medical check-up, Pension scheme and Holiday entitlement Permanent, Full Time Experience within insolvency, restructuring, turnaround, or business recovery is highly desirable Our client, a well-established and highly reputable business membership organisation based in Central London is currently looking for a Training Manager If you are a training professional – training manager or similar working within insolvency, restructuring, turnaround, or business recovery, or supporting teams in corporate finance, transaction advisory, audit, tax, consulting, or risk, we would love to hear from you. This includes professionals delivering learning in sectors such as professional services, accountancy, legal services, banking and financial services, private equity, credit and lending, distressed debt, and specialist advisory If this sounds like your world (or something close to it), we’d love to hear from you. The Role of Training Manager This exciting and challenging role will involve the continued development of the association’s training programme, service delivery and expansion to new member sectors. This will be achieved through working closely with our members and key stakeholders, to identify and understand the training needs across our membership, using this information to develop training programmes that meet those needs. This role is ideally suited to someone with a genuine interest in delivering, and ability to write, relevant, technically correct and digestible training content in an engaging way. Essential Demonstrable experience working in a senior training role either within a restructuring or insolvency firm, or related trade association. A good understanding and up to date knowledge of the legislation, regulation and framework for the restructuring, turnaround and insolvency profession, both corporate and personal, to enable identification of relevant training topics. Experience of training and eLearning instructional design principles. The role will require the creation of training courses from concept to delivery. Confident with web based digital delivery channels. Experience of using training software and LMS systems. Marketing proficiency. Ability to effectively articulate and explain complex technical issues to both fellow experts and ‘lay’ people, politicians, press and other stakeholders. Strong organisational skills and attention to detail. Ability to manage multiple projects simultaneously, prioritising deadlines and to deal effectively with changing requirements. Ability to self-motivate, set personal tasks and tasks for others, and ensure these are delivered on time and to high standards. Direct experience of managing teams and developing staff. Ability to oversee and manage the financial management and budgeting needs for the Training Academy. The ability to think and plan strategically. Enthusiasm for learning – and ability to learn – about new technical and regulatory areas. Desirable Experience working with volunteer committees and acting as secretariat for committees. Experience of using editing software and CRM systems. To apply to this role for Training Manager please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Membership Manager Full‑time | Permanent | Hybrid (2–3 days in London office) A professional membership organisation is seeking a Membership Manager to lead its membership function, drive growth, and elevate the experience of a diverse and engaged community. This is a high‑impact leadership role for someone who thrives in a commercial, relationship‑driven environment and enjoys shaping strategy as much as supporting day‑to‑day delivery. The Opportunity You’ll take ownership of membership acquisition, retention, and engagement, working closely with marketing colleagues to deliver ambitious growth targets. You’ll lead a team of three, act as the senior point of contact for members, and ensure the organisation’s digital platforms, CRM, and community tools are used to their full potential. This is a role for someone who combines commercial instinct with operational excellence and a genuine passion for member experience. Key Responsibilities • Develop and deliver strategies to increase membership acquisition and retention., • Identify opportunities to drive sales, renewals, and income growth., • Build strong relationships with members and understand their needs to shape engagement activity., • Oversee retention and renewal journeys, ensuring a seamless and member‑centred experience., • Lead, mentor, and develop the Membership Team, managing performance and workload., • Act as the senior contact for complex member queries and escalations., • Produce regular reporting on membership performance, KPIs, trends, and insights., • Support content creation and community engagement initiatives., • Oversee CRM and digital community platforms, ensuring data accuracy, compliance, and effective use., • Manage membership‑related financial processes and liaise with finance on reconciliation and audit readiness., • Support member engagement events, including logistics, follow‑up, and cross‑team collaboration. About You • Experience in a sales‑focused, high‑volume customer environment, achieving and exceeding targets., • Background in a membership‑based organisation or similar relationship‑driven setting., • Strong CRM and digital platform capability, with confidence analysing data and reporting against KPIs., • Skilled in building long‑term relationships and delivering exceptional customer experience., • Experienced line manager with the ability to motivate, coach, and develop a team., • Highly organised, proactive, and comfortable managing multiple priorities., • Excellent communication skills, both written and verbal., • Desirable: experience with budget management or supporting online communities. Why This Role? You’ll shape the future of a growing membership community, lead a capable team, and work closely with senior stakeholders to deliver meaningful impact. It’s a role with breadth, autonomy, and the chance to make a visible difference to member experience and organisational growth.

Talent and Operations Manager Levick Stanley is a specialist recruitment firm, focused on Change, Transformation, Data and Technology. Since 2017, we have built a reputation for long-term partnerships, exclusive relationships and delivering high-quality candidates. As we enter the next phase of growth, we are investing in our internal infrastructure, process and people, and are hiring a Talent & Operations Manager to help lead this. This is a varied role combining talent mapping, internal recruitment, customer engagement and operational support. What this role involves • Build and maintain structured talent pipelines, • Conduct detailed market mapping using LinkedIn Recruiter, • Support internal hiring, from sourcing through to onboarding coordination, • Manage contractor agreements, timesheets and compliance administration, • Maintain accurate CRM records and client documentation, • Support HR processes including reviews, probation tracking and employee records, • Provide operational support to ensure the business runs smoothly and predictably Why join Levick Stanley? • Central role in the next phase of our growth, • Clear ownership and autonomy within a growing business, • EMI scheme, with performance-linked growth, • Central London office, with remote working, • Supportive working environment with high standards Who are we looking for? We would love to hear from you if you are highly organised, commercially aware, and comfortable implementing structure. You may come from a recruitment, talent or operations background, but you must be detail-focused, proactive and confident working in a small, ambitious team. If you enjoy creating clarity, improving processes, and enabling others to perform at their best, this role offers the scope to make a real impact.

This role supports the growth of White Oak’s ABL portfolio by working alongside the wider team and the Managing Director to assess, progress and convert new business opportunities. The role exists to provide analytical and commercial support across origination, credit underwriting and onboarding, ensuring opportunities are evaluated accurately, progressed efficiently and delivered in line with White Oak objectives. Description of role and key responsibilities • The Business Development Executive supports the presentation of WO 6, 7 and WO EUR ABL potential clients and assists the Business Development Managers (BDM) & Managing Director (MD) in the sales, credit/underwriting and onboarding process of ABL clients., • Assist business with engagement and pitching with introductory sources including Debt Advisors, Lawyers, other Lenders and Private Equity firms., • Identify and engage with potential clients; contact and engage with potential clients via email and/or phone - follow up new business opportunities and arrange meetings. Add information to CRM system and track., • Assist in the planning of pitches and work with BDM’s to develop, create and be accountable for all client pitches and proposals. With BDM and MD prepare credit submissions for presentation to credit committee following WOUK Finance procedures through the whole process. In addition US CF and IC committees., • Ensure an efficient, high quality and error free processing of proposals/applications in line with client needs., • Achieve productivity and sales budget KPI’s set out by the Company., • Develop an understanding of client requirements to offer a client focused first class service., • Assist in the planning of new marketing initiatives and attend conferences, meetings, and industry events with colleagues., • Support the maintenance and management of the pipeline and ensure administration is completed on WOUK’s internal systems to aid the fair treatment of customers., • Ensure comprehensive, up-to-date prospect/client account records are maintained on the appropriate CRM database., • Understand your client’s requirements and price transactions accordingly., • Perform your role with a positive and constructive attitude within the team environment, adhering to WO Company values of Collaboration, Agility, Respect and Excellence., • Ensure all compliance regulation and legislation is adhered to where relevant., • Interact professionally within WO teams., • Any other request deemed reasonable from your line manager. Core skills and knowledge • Financial analysis skills are an important requirement of this role with an ability to read, analyse and understand financial statements and present these in a coherent manner in consideration of new credit requests., • Some experience within ABL/Invoice Finance or Financial Services is preferred; however, consideration will be given to those with alternative sector experience., • Be highly motivated self-starter that enjoys working under time pressure and targets. Dedicated and able to work within a high performing team with a desire to drive success., • Highly client focused with a commitment to achieve the highest standards., • Good interpersonal, written and oral communication skills with ability to influence., • Intermediate Microsoft Office skills including PowerPoint, Word, Excel, Teams, Co-Pilot and Outlook; experience of using CRM systems, ideally Salesforce also preferred Any other attributes that would be helpful, but not essential for the role • Excellent time management and organisation and able to prioritise., • Some knowledge of the invoice finance industry and its events or willingness to learn.

The objective of GOAT Interactive is to use the vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence in 15 countries, GOAT represents the largest group of gaming brands on the continent. To help us continue on our already impressive growth trajectory, we’re on the lookout for an experienced Senior CRM Manager to own our CRM strategy across our English speaking markets, delivering second to none CRM marketing campaigns that help position our brands as the number one betting and casino products in their markets, whilst assuring a mentoring position for our 2 CRM Executives. What you’ll be doing day to day: • Working alongside the Head of CRM to plan and execute revenue driving CRM marketing campaigns within your assigned countries, • Assisting with promotional design briefs to different departments and ensuring campaigns are fulfilled by relevant teams within the time frame, • Design and optimise automated onboarding, retention and reactivation campaigns across multiple channels (push, in-app, email, SMS), • Executing, analyzing, and reporting on campaign effectiveness through various data platforms, suggesting, AB testing and implementing new strategies to improve campaign performance, • Monitor country by country performance data and use this to devise ad-hoc and automated campaigns to maintain and increase market growth and customer value, • Develop an in-depth understanding of activity from all customer value and lifecycle segments, • Use key data insights to help build new customer segments, ensuring customers get the right communication, at the right time, • Explore ever improving software and AI capabilities to drive efficiency and deliver the best experience to our customers, at all time, • Be responsible for the guidance, mentoring and development of two CRM Executives – working closely together to build out a high performing and agile team, • Work alongside local teams and the Head of CRM to implement localized customer journeys from acquisition through to early life, retention and reactivation, maximizing PNL in your assigned countries, • Conduct competitor analysis and market development to enable Premier Bet and its associated brands to better the offering of our competitors. Essential Background: • Data driven with a strong analytical mind to turn these insights into actions and resolutions, • Have gambling/gaming industry experience (Sportsbook, casino & lotto), • Experience working with CRM platforms/Tools, • Experience in forecasting and costing campaign impact, • Experience in implementing CRM campaign automation, • Experience in planning and executing end to end campaigns, • Experience implementing campaigns across the full customer lifecycle, • Experience mentoring and developing less experienced team members, • Able to build strong working relationships with multiple stakeholders across multiple departments, • Quality project & time management skills, • Strong communication skills, • Good attention to detail & creativity, • A challenging mindset, always on the lookout to better processes, • Can-do attitude with an appetence to fast paced working environments, • Ability to perform in a hybrid office/home working environment Desirable background: • Have a keen Interest in Sports, especially football, • Undertaken competitor analysis & reporting previously, • Experience in localization of content for foreign markets (preferably Africa) * We operate on a hybrid working model of 3 days per week at our office on Fenchurch Street! Please ensure this is suitable for you before applying *

Company Overview Corinthian Sports is a leading provider of premium sports hospitality experiences, delivering exceptional access to world-class events including Formula 1, Royal Ascot, Wimbledon, Six Nations, and Premier League football. Through bespoke packages and exclusive environments such as the Pegasus Lounge, we create outstanding experiences for clients across the UK and internationally. This role will support both Corinthian Sports and our sister company, Corinthian Concierge, helping to develop capability and consistency across both businesses. We are seeking a proactive and driven Sales Training & Development Manager to enhance performance across our Sales, Operations, Marketing, and Finance teams, ensuring employees have the skills, confidence, and support needed to succeed in a fast-paced, high-performance environment. The role is London-based, with regular travel to our Glasgow and Manchester offices to deliver face-to-face training. The Role As Sales Training & Development Manager, you will design, deliver, and continuously improve training programmes across the organisation, with a strong focus on sales excellence, onboarding, and ongoing professional development. You will deliver engaging, high-impact training, coach teams on best practices, and ensure a consistent approach to learning and development across all departments. Reporting to the Director of People, you will work closely with the Sales & Marketing Director and department heads to support a high-performance culture. You will also operate in a train-the-trainer capacity, enabling managers to effectively develop and support their own teams. What You’ll Do Onboarding & Induction • Deliver onboarding for new starters across all commercial teams, • Provide clear training on products, processes, and systems, • Keep induction content updated with department leads Sales Training & Enablement • Train core skills: cold calling, consultative selling, objections, pitching, negotiation, pipeline, • Run refresher sessions and ongoing coaching, • Conduct call listening, floor-walking, and structured feedback, • Support rollout of scripts, pitches, and campaigns Management & Leadership Development • Create and deliver manager development programmes, • Train managers in coaching, communication, and leadership styles, • Equip leaders to run effective 1:1s and performance conversations, • Support emerging leaders in building core people skills Cross-Department Training • Provide training for Operations and Marketing to boost collaboration and product knowledge, • Support Operations & Events with client experience and process training Learning Materials & Content • Produce presentations, guides, workbooks, and e-learning, • Keep materials clear, engaging, and consistent, • Maintain a centralised training library Quality Assurance & Insights • Conduct observations and coaching assessments, • Identify skill gaps using data and feedback, • Report training impact and performance trends to leadership What You’ll Bring • Minimum 3 years of experience delivering training in a fast-paced sales environment, • Strong understanding of sales processes and telesales techniques, • Hands-on coaching experience (call listening, floor support, behaviour coaching), • Experience developing managers and supporting leadership capability, • Strong facilitation, communication, and presentation skills, • Ability to create clear, engaging content, • Confident using CRM and digital tools (Salesforce) Perks & Benefits At Corinthian, we reward performance and prioritise your wellbeing. Here’s what we offer: • 23 days holiday (plus bank holidays), rising to 26, • Clear career progression, • Perkbox membership (post-probation), • Eye test & VDU glasses support, • Pension & Life Assurance, • Refer-a-friend bonus (up to £500), • £50 per head monthly team socials, • Private health & dental insurance (BUPA), • Travelcard loan & Cycle to Work Scheme, • Long service vouchers (£250 at 3 years, £500 at 5 years), • One-month paid sabbatical after 10 years, • Christmas office closure At Corinthian Sports, we are committed to creating an inclusive and diverse workplace where everyone feels valued. We encourage applications from all backgrounds and are happy to make adjustments to ensure an accessible hiring process.

Technical Recruiter Department: People Operations Location : City of London ( 4 out of 5 days office based ) We are sparta global. Sparta Global is a leading provider of technology consulting services providing cross-functional teams to power short-term and long-term projects with relevant skills – within government and private sector organisations; fintech, media, insurance, retail, legal, travel, property, technology, start-ups - for over a hundred organisations within the UK. We invest in recruiting high-calibre graduates and build them into high-performing consultants through our intensive training boot-camps within our nationwide Sparta Global Academies, in the areas of Software Development, Manual Testing, Test Automation, SDET, DevOps, Business Analysis and Project Management, who work for our clients on-site. Sparta Global raised investment for a 2nd time from private equity house Inflexion in October 2020 to support continued growth and expansion of the company, including the opening of new offices globally. The Operations & People Team Key to our success and there to support our ambitious growth plans is the Operations & People function. The team is headed by the Chief People & Compliance Officer and supported by the HR, Engagement, Compliance, Resourcing and ED&I. As a Technical Sourcer, you will report into the Resource Manager, work closely alongside resourcing and account managers to find , engage and retain talent. You act as the point of contact for all experienced hiring activities both live and building future pools . The technical sourcer your main responsibility is to ensure current talent needs and future are available . You will hold considerable experience working within an Internal recruitment and/or resourcing function within an IT Consulting or Professional Services organisation. You will hold primary responsibility for ensuring accuracy of internal pools. You will create talent pools and communities while also serving live opportunities, engaging experienced talent in the Sparta brand and providing the quality talent for our clients. Your responsibilities - Spartan RESOURCING • Manage experienced hire resource requests raised by our sales department or Delivery department., • Managing the resourcing process from search and selection through to offer and acceptance., • Preparing consultants by briefing Spartans on assignment details, arranging non-technical/technical interviews with potential candidates and arranging further technical chats where necessary., • The co-ordination and maintenance of Spartan profile database on LinkedIn and reviewing, updating were necessary., • Work with the sales team to ensure current and future needs are met, • Build pools by tech stack on LinkedIn, regular engage and retain your pools, • Use information from supply and demand meetings to judge how to best allocate searching time, • Conduct headhunting, sell Sparta and conduct initial screening to check notice, RTW e.t.c, • Lead internal assessments to ensure they are technically assessed before going to the client, • Ensure data integrity by ensuring those sent to open opportunity are added to our CRM., • Attend kick off and update calls on live opportunities, escalate blockers when needed., • Obtain regular feedback from account managers, to identify quality of talent provided and areas of improvement needed, • Keep up to date with tech trends and use this to identify future ops Benchmarks. You will be measured on the following criteria: • Ability to prioritise workload effectively and meet deadlines., • Quality and accuracy of resources provided to on client projects for sales., • Working well with Sales team and feedback from your colleagues., • Being proactive not just reactive, always prepared for future needs and opportunities ., • Creating a fantastic candidate experience, • Demonstration of Sparta values in your day-to-day performance and conduct. Values. • Drive. You are enterprising, motivated and ambitious., • Innovation. You are inventive, progressive and inquisitive., • Diversity. You are inclusive and open-minded., • Empathy. You are supportive and considerate., • Collaboration. You work in synergy with others and are an excellent communicator., • Flexibility. You are adaptive and level-headed.

A specialised boutique international recruitment agency based near Liverpool Street station is looking for an Account Manager to join their team. They are a fantastic team of people working collaboratively and with huge scope for progression. They are not salesy/KPI focused and have an impressive portfolio of clients around the world. This is a recruitment consultant role placing personnel around the world and managing a busy desk as well as taking on client and account management duties. Responsibilities include: • To liaise with key client stakeholders on personnel requirements., • Developing existing accounts alongside Account Managers, • Adherence to internal administration and compliance processes as referenced in the sales handbook, • Service multiple clients concurrently, often meeting tight deadlines, • Building and maintaining strong, long-lasting customer relationships, • Ensure the timely and successful delivery of our solutions according to customer needs and objectives, • Identify opportunities to grow business with new clients, • Collaborating with internal departments to facilitate client needs fulfillment, • Assist with challenging client requests or issue escalations as needed, • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, • Manage and develop relationships to ensure all candidates are informed, valued, and engaged with current and future opportunities., • Maintaining relationships with candidates registered on database to ensure current and up to date information on availability, work status, and understanding of existing market trends, • Monitor responses/applications received and make sure that candidate’s applications are processed efficiently, • Qualify, shortlist and present suitable candidates against defined job vacancies, • Assist in the recruitment and selection processes by effectively liaising with the candidates and internal teams, • To ensure all candidate information on our CRM is accurate and up to date and to provide general administrative support to the recruitment function., • Provide first line support for all enquiries This is a busy role working in a friendly supportive environment. They organise socials etc on a regular basis and offer great career progression. Salary range between £30,000 and £35,000 depending on experience plus a generous commission structure and benefits (usually around £50,000 with commission). Mondays working from home and rest of the week at their office near Liverpool Street. Hours are 8:00am-5:00pm.

Are you a super bright Customer Success professional? Are you bored and looking for more from your work? Interested in tech and want to work with smart people? This might be the role for you! The company Our client is a young and fast-growing EdTech company at the forefront of educational innovation. They are dedicated to transforming learning through their state-of-the-art platform. They want to make education more accessible, engaging, and effective for students and teachers worldwide. The Role We're seeking a Customer Success Associate to own the success of our school customers. This is not a call centre support role – you'll be a trusted advisor to schools, responsible for driving adoption, retention, and customer outcomes. You will independently manage a portfolio of school accounts, ensuring they extract maximum value from the platform. Success in this role requires strategic thinking, technical aptitude, and the ability to balance multiple priorities without constant supervision. Core Responsibilities • Own customer outcomes: You are directly accountable for the success of your assigned school accounts, • Drive onboarding and adoption: Guide schools through the implementation of platform modules, ensuring they reach key usage milestones within defined timeframes, • Deliver expert training: Lead training sessions (1-on-1 and groups of 10+) with confidence and clarity, • Provide technical guidance: Troubleshoot issues independently, document clearly, and escalate only when genuinely necessary, • Proactive relationship management: Conduct regular check-ins, identify at-risk accounts early, and intervene before problems escalate, • Maintain rigorous customer records: Track all interactions, progress metrics, and health indicators in CRM, • Identify and execute improvements: Propose and implement process optimisations quarterly – automate repetitive tasks and improve customer experience, • Meet performance standards: Respond to all customer queries within 24 hours; maintain 90%+ customer satisfaction scores Performance Expectations • Successfully manage a full customer portfolio independently within 3 months, • Onboard a minimum of 6 schools per month to proficiency on assigned modules, • Maintain customer satisfaction score of 90%+, • Conduct a minimum of 10 training sessions per month, • Identify and implement at least one meaningful process improvement per quarter Compensation & Benefits • £35,000-40,000 base salary, • A highly experienced and supportive manager who will advocate for your career development, • 6 monthly pay reviews, • Work in a fast-growing company with plenty of room for progression, • 30 days holiday, including bank holidays., • Work from a modern, well-resourced office in trendy Sky Gardens, Nine Elms, • Weekly lunches ordered in, • Vibrant team with weekly post-work pool, darts, and drinks, • Team retreats, • Training budget to help you learn and develop your career, • Opportunity to work in a uniquely high-performance team – if you're someone who is impatient for progress, then this is the place you'll thrive., • Regular Mario Kart action! Required Qualifications: Experience • Minimum 2 years in customer success, account management, technical support, or similar customer-facing role (SaaS environment strongly preferred), • Proven track record of managing multiple accounts simultaneously while maintaining high satisfaction scores, • Demonstrated ability to work autonomously and solve problems independently Technical Skills • Proficiency with CRM systems (Salesforce, HubSpot, Intercom, or equivalent) – must have hands-on experience, • Loves tech, with a strong technical aptitude: Ability to learn complex software platforms quickly and troubleshoot issues independently, • AI literacy: Comfortable using AI tooling to optimise all aspects of work Communication & Interpersonal Skills • Exceptional written communication: Professional, error-free, and clear, • Strong verbal communication: Ability to distil complex technical concepts into simple, actionable guidance for non-technical users, • Confident presenter: Comfortable leading training sessions for groups of 10+ school staff via video call and in-person, • High emotional intelligence: Remain calm and solution-focused when customers are frustrated Working Style • Self-directed: You prioritise competing demands without needing constant oversight, • Ownership mentality: You treat customer outcomes as your personal responsibility, • Process-oriented: Strong organisational skills, meticulous attention to detail, and commitment to documentation, • Proactive problem-solver: You identify issues before they become crises and propose solutions, • Action-oriented: You move quickly, follow through on commitments, and communicate delays immediately, • Continuous learner: You actively seek feedback and find ways to improve your craft Personal Attributes • Genuinely helpful: You derive satisfaction from enabling others to succeed, • Intellectually curious: You ask "why" and dig deeper to understand root causes, • Resilient: You handle setbacks professionally and maintain high standards under pressure, • Collaborative: You escalate appropriately and work effectively with product, sales, and leadership teams Strongly Preferred (but not required) • Experience in the education sector or working with schools, • Familiarity with school administration operations, • Experience with customer success platforms (Vitally, ChurnZero, Gainsight), • Background in education technology What We're Looking For We need someone who operates at a high level with minimal supervision. You should be comfortable with ambiguity, eager to take on responsibility, and motivated by customer outcomes. If you need your hand held or prefer structured, repetitive work, this isn't the right fit. This role offers significant growth potential for someone who consistently delivers results. You'll work with a high-performing team that values speed, quality, and impact. If this sounds like you, apply now!

Senior Project Manager About the Company My client is a leading Digital solutions organisation providing services to both the private and public sector. They have an excellent reputation in the markets they operate in across Customer Experience and Transformation About the Role As a Senior Project Manager you will be responsible for the successful delivery of exciting digital projects for their clients that will include Web based development inc website, App and API's, CMS implementation and Migration, UX/UI, Service Design, Digital Strategy, CRM and Data. You will be working with a handful of tier one clients across a wide range of industries. Responsibilities • Responsible for end-to-end delivery of large sized projects. This includes but is not limited to, delivery planning and management, risk and issue management, commercial management, scope management, resource management and stakeholder management., • Primary contact for client for project delivery and responsible for all day-to-day workings to ensure we deliver on time, on budget and to scope. You are responsible for identifying, raising and agreeing Change Requests where required., • Owner of project governance including RACI and RAID logs, project plans, burn reports, status reports, status meetings, agile events, etc., • Collaborate with our Traffic & Resources Manager to ensure accurate and effective resource bookings., • Collaborate with the Sales & Client Services teams to ensure value in delivery, new business opportunities are passed on and client and internal stakeholders at all levels are effectively managed., • Be an active participant in the delivery community, sharing best practice, supporting & mentoring others, and looking to continually improve our delivery processes. Required Skills • 8 years plus Project Management experience, • Experience owning the delivery of large scale, complex digital projects that will include web based development inc website, App and API's, CMS implementation and Migration, UX/UI, Service Design and/or Digital Strategy., • Advanced knowledge of both agile and waterfall delivery methodologies., • Extensive experience managing commercials, including budget tracking and revenue forecasting., • Proven experience effectively managing internal and client stakeholders of all levels., • Excellent communication skills – both written and verbal., • Strong organisation and prioritisation skills., • The ability to effectively work in high-pressure environments., • The ability to build relationships both internally and with client., • Strong problem solving skills. Salary range is a basic of £60-75,000 plus excellent benefits and bonus - they run a hybrid model with 2-3 days in the office

Templeton and Partners is an established Global Digital Transformation business, with a 29-year success story doing exactly that. Our clients requirements fuel the growth of our business and the success of our people. We have amazing pool of Global clients and an even more exciting pipeline of clients we are currently on boarding. We are a diverse tech recruitment agency, on a mission to make tech and business more representative of the world and its communities. To achieve this, we are growing fast and need someone like you to join us in our mission. Your story • You are an experienced Business Development Manager, Account Manager and Team Leader with either a traditional agency or MSP or end client background., • You are passionate about great customer service that leads to significant account growth., • Your customers understand who you are, the value your organization brings and the service you deliver to them. You have built deep relationships with multiple stakeholders in multiple locations and clients., • Ideally, you will have experience of scaling multiple large accounts through your efforts of networking and building relationships and building an internal organogram and ultimately a large and varied buyer community in the accounts., • You have a passion for our industry and enjoy creating solutions to deliver customers objectives whilst aligning them perfectly with our models – to ensure profitable growth. A true exponent of the win: win., • All your colleagues see you as a great collaborator – focussed on ensuring consistent success, but are not afraid to challenge the norm to deliver the best outcome for all., • You are goal oriented, understand the need for solid planning and clear execution – but love to be part of a winning team and not a solo act., • You are creative and feel limited by the opportunities a traditional recruitment company presents to achieve your goals. Core Objectives • To grow client revenue by developing executive and hiring community relationships and adding new locations where our current customers operate, • To be a force behind the ongoing growth of Templeton and Partners Internationally, measured by client expansion and contractor number growth, • Based from our London office, working together with our Leadership team and Regional Managers, you will analyze and agree the priorities for growing our existing clients and driving the growth of new customers, • Working together with the management team to create and agree recruitment strategies to ensure each account has the regional delivery models to align with client opportunity – converting vacancies to placements consistently, • You will create deep and broad client relationships – maintaining all activity in our central CRM, • Understand the opportunity in each client to ensure accurate forecasting and planning to proactively address future hiring needs – both within the client and internally to support our delivery plans, • Arrange and attend regular meetings continually focus on exceeding customer expectations What We Offer • Competitive Salary – Excellent basic salary and bonus structure, • Career Progression – Your own personal career plan with regular promotion targets, 1-2-1 and team coaching from our established leadership team and external coaches, • Work with a Diverse Global Team – We’re 65% female, 70% international, 80% of us are from a diverse background and we span four generations, • Fast-Paced Culture – With many offices throughout the world, we have a fun, friendly and inclusive working environment. We are looking forward to welcoming you on-board!

Assistant Performance Manager, Beauty, London, c. £37K Join a world-leading premium beauty brand recognised for innovation, design, and global reach. We’re looking for a Digital Campaign Executive to power high-impact CRM, email, and affiliate campaigns that drive digital growth in a flagship market. The Role Reporting to the Digital Performance & CRM Manager, you’ll support end-to-end digital campaigns, optimise performance, and ensure flawless execution across CRM, email, and affiliate channels. What You’ll Do • Use data to segment audiences and improve engagement + conversion., • Manage and grow affiliate partnerships to drive traffic and revenue., • Track performance, report on KPIs, and deliver insight-led improvements., • Support the digital marketing calendar and collaborate with creative, eCom, and marketing teams. What You Bring • Experience in CRM/email campaign management, • Experience in Affiliate and Partnership marketing, • Strong analytical skills and confidence interpreting performance data., • Highly organised, detail-focused, and able to manage multiple deadlines., • Energetic, proactive, and passionate about eCommerce and digital., • UK-based with flexibility to travel. Why Join? A creative, high-performance culture within a globally loved beauty brand — with the chance to work on standout digital campaigns in a flagship market. To apply for this role, please click the ‘Apply’ button or email

We have a Unique Opportunity to join a forward-thinking global network as a Business Development Manager for the Textiles Programme. You’ll be at the forefront, driving Extended Producer Responsibility solutions specifically for apparel and finished garment brands. This is an opportunity to leverage your fashion-industry expertise and network to lead a transformative mission: help brands comply with evolving textile EPR regulations, meet reuse and recycling targets, and embed circularity into their business models. With the anticipated introduction of textile EPR (Extended Producer Responsibility) legislation in the UK as well as across Europe, this role offers a unique opportunity to be at the forefront of a transformative program - helping to design and implement international solutions for managing textile producer obligations and driving industry change. Business Development Manager - Key Responsibilities: • Business Development Strategy - Develop and execute business development strategy for textile EPR (Extended Producer Responsibility) services in the UK, leveraging and aligning with the Group’s global expertise and developing textile program., • Industry Representation - Represent the Company / Group at industry events, conferences, working and lobbying groups, to drive awareness and position the company as a leader in EPR for textiles. Monitoring legislation and public affairs, with potential involvement in the legislative process., • Stakeholder Management - Identify, engage and build strong relationships with fashion brands, retailers, garment manufacturers, importers, and trade associations to promote EPR compliance and circular textile solutions., • Account Management - Managing and building a strategic customer portfolio, including analysis of key brands' strategies and sustainability commitments in the UK. Ensure exceptional account management. Build long-term client relationships and collaborate with internal teams to deliver seamless, high-quality solutions., • Sales Cycle Ownership - Own the entire sales cycle - from prospecting and pitching to negotiation and closure., • Strategic growth - Monitor market trends, competitor activity, and regulatory developments to inform strategy and identify new opportunities. Business Development Manager - Role Profile Essential Competencies: • Proven track record in business development within the fashion, apparel, or textile industry., • Strong network of contacts across fashion brands, garment manufacturers, retailers, and trade associations., • Deep understanding of the textiles supply chain and global sustainability challenges., • Outstanding communication, strong presentation, and closing skills., • Experience in managing full sales cycle., • Think Customer - Proactive communication and solution oriented., • Show and Earn Respect - Good relationship builder, • Own it and Deliver - Organised, methodical and self-motivated, • Pull Together - Team player, • Bachelor’s degree in Business, Marketing, Fashion Business, or related discipline; sustainability or textile certifications are a plus., • Understanding of Extended Producer Responsibility Legislation (EPR)., • An interest in sustainability and the circular economy., • Willingness to travel and occasionally stay away from home. Location UK offices in Chiswick (London) / Nuneaton (Midlands) / Home office based. An Agile Working policy anticipates a combination of office-based and home-based working. Position requires some travel.

Mode Search are partnering with a globally recognised luxury retail house in their search for a Client Development Manager to join one of their flagship London locations. This is a pivotal role focused on cultivating a culture of client excellence, deepening relationships, and driving long-term loyalty through strategic client development initiatives. Working closely with store leadership and Head Office Client Experience teams, the successful candidate will combine analytical insight with a highly personalised, human approach to client engagement. This role requires both strategic thinking and hands-on execution, with a strong focus on client data, segmentation, and behavioural insight to drive sustainable commercial growth. The Role • Champion a culture of genuine relationship-building across the store team, • Act as an ambassador for client excellence, driving adoption of clienteling tools and best practices, • Recognise and celebrate exceptional service moments to elevate overall team performance, • Support the creation of meaningful, bespoke client touchpoints and experiences, • Partner with Head Office to translate client data into actionable client development strategies, • Oversee client segmentation and targeted engagement plans, • Analyse behavioural trends to identify opportunities for growth, reactivation, and deeper engagement, • Monitor capture rates, retention, and performance metrics, providing insight and reporting, • Manage a calendar of client events and notable moments, ensuring personalised outreach, • Work closely with Sales & Service teams to coach and elevate client relationship-building, • Support the delivery of local and international client experiences, • Contribute to the planning and execution of client events (invitations, outreach, logistics, RSVPs), • Manage client feedback with empathy and professionalism, ensuring timely resolution, • Provide coaching on clienteling, segmentation, and data capture best practices, • Partner with Talent Development to enhance selling ceremonies and engagement standards, • Support effective client allocation and oversee the client services budget Requirements • Proven experience in Client Development, CRM, or Relationship Management within luxury or a highly client-centric environment, • Strong analytical capability with the ability to translate data into meaningful strategy, • Experience managing client segmentation and engagement initiatives, • Confident coaching and influencing retail teams, • Highly organised, detail-oriented, and commercially aware, • Excellent communication and stakeholder management skills, • Proficient in Microsoft Office and client management systems Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course. Please contact to apply

Customer Service Assistant - B2B Drinks Platform – London – Up to £37,000 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform. We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business. The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses. This role will be 5 days per week in the West London office. What this business offers: • A competitive salary and performance-based bonuses., • Opportunities for professional development and career growth., • The chance to work with globally recognized brands in an exciting and dynamic industry., • A collaborative and supportive work culture. Customer Service Manager responsibilities include: • Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need., • Handle day-to-day customer service enquiries via phone, email and system platforms., • Process orders accurately and efficiently, ensuring customers receive the right products on time., • Assist in maintaining customer service metrics and updating internal systems., • Gather customer feedback and flag trends or issues to the Customer Service Manager., • Work closely with sales, operations and supply chain teams to resolve queries., • Help monitor stock, deliveries and order flows to support a smooth customer experience., • Contribute to continuous improvement by suggesting ways to enhance processes and communications. The Ideal Customer Service Manager candidate: • Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential)., • Excellent communication skills with a friendly, professional and proactive approach., • Strong attention to detail and ability to manage multiple tasks at once., • Comfortable using CRM systems, email platforms and spreadsheets., • Team player who enjoys working collaboratively with other departments., • Positive attitude, willingness to learn and passion for helping customers. If you are interested in having a chat about this role, please forward updated CV’s to COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website ___ or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram

• Freelance Affiliate Marketing Manager, • £350–£450 per day | Outside IR35, • London | Remote | 20 hours per week We are working with a boutique consultancy and growth agency in an exciting phase of expansion, now seeking an experienced Affiliate Marketing Manager to take ownership of a high-profile global affiliate programme within the premium beauty sector. This is a priority contract hire, created to accelerate performance and bring strategic oversight to an established but high-potential channel. Our client partners with ambitious retail and eCommerce brands, delivering data-led CRM, loyalty, and performance marketing solutions. In this role, you’ll lead the Rakuten affiliate programme for a globally recognised luxury skincare brand, ensuring structured growth, commercial efficiency, and brand integrity across international markets. The Affiliate Marketing Manager will operate with autonomy, shaping both daily execution and long-term channel strategy. The Affiliate Marketing Manager will oversee and scale the global affiliate programme, driving measurable ROI while safeguarding premium positioning. Role Highlights – Own and optimise the Rakuten affiliate platform end-to-end – Recruit and develop a balanced affiliate mix across content, cashback and loyalty partners – Negotiate commercial terms to maximise visibility and return – Build a forward-planned campaign and promotional calendar – Deliver weekly and monthly performance reporting with actionable insights You Will Need – Strong affiliate marketing experience, ideally on Rakuten – Proven success negotiating placements and commercial rates – Analytical capability with confidence interpreting performance data – Experience within luxury, beauty, or premium eCommerce environments – Ability to manage global stakeholders in a part-time capacity Why You’ll Love It – Outside IR35 contract offering flexibility and autonomy – 20-hour week, ideal for portfolio professionals – Immediate ownership of a global revenue channel – Exposure to premium brand positioning and international markets – Opportunity to shape long-term affiliate strategy This Affiliate Marketing Manager contract offers genuine influence, flexibility, and the chance to deliver immediate commercial impact within a premium global brand environment. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Apply now to take your career to the next level with a pioneering company. Due to a high number of applicants, we are only able to respond to successful candidates

PLAY YOUR PART. EVOLVE ICONIC. Embrace the opportunity to enhance the Customer Experience. At Ferragamo, we're more than just building a Brand. We’re redefining luxury fashion. Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship. And you’re more than just joining a Team. We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team. Let’s Evolve Iconic and create the next exciting chapter ! The Role You’ll Play We are seeking a Shoes Category Specialist with an authentic passion for luxury shoes and a refined, client-centric approach. Reporting directly to the Store Manager, you will act as a reference point for the shoes category, elevating both performance and the client experience through expertise, storytelling, and relationship-building. What You’ll Bring • A minimum of 3 years' experience in luxury retail, preferably within a high-end shoe or Luxury brand, • Exceptional knowledge of shoes category, craftsmanship, and materials, combined with a genuine passion for artisanal excellence, • Meticulous attention to detail, with a strong sensitivity to fit, comfort and quality, • Very good communication skills, characterized by empathy, discretion, composure and the ability to place the client at the heart of every interaction, • Intellectual curiosity and a continuous desire to deepen expertise within the shoes category, • Fluency in English is required; additional languages (as Italian or Arabic) are considered an asset, • Proven ability to cultivate long-term client relationships through CRM strategies and personalized initiatives, • A collaborative, proactive mindset, contributing to team performance and excellence on the selling floor including other store’s category What You’ll Do • Serve as a Client Advisor and shoes authority on the sales floor, offering expert guidance on fit, construction, materials, and functionality, • Translate the shoes collection into a compelling narrative, articulating craftsmanship, design intent, and performance with elegance and authenticity, • Build enduring client relationships founded on trust, consistency, and expert counsel within the footwear category, • Take full ownership of the shoes category’s performance, driving results, sharing expertise with the team, supporting training initiatives, and elevating category knowledge across the boutique Our Commitment to Diversity, Equity & Inclusion At Ferragamo, we celebrate individuality and believe that diversity enriches creativity and performance. We are committed to cultivating an inclusive environment where all forms of diversity are valued—across gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider all applications, regardless of personal background.

Are you a dynamic and experienced professional with a passion for delivering exceptional guest service in luxury hospitality? We are seeking a proactive and strategic F&B Reservations Manager to oversee and drive all food and beverage reservation activities across our three prestigious London hotels. About the Role: As F&B Reservations Manager, manage all booking systems, and partner closely with restaurant and hotel management to maximise covers and revenue. Your expertise will support seamless operations across multiple venues, ensuring an outstanding experience for guests while identifying and capitalising on new business opportunities. This is a pivotal role that combines leadership, operational excellence, and market insight to contribute to the growth of our vibrant London Hotels. Key Responsibilities: • Manage and optimise all F&B reservation activities across three London hotels, ensuring accuracy and efficiency., • Oversee reservation systems integration and data consistency., • Collaborate with F&B outlets, sales, and marketing to align reservations with promotions and events., • Analyse reservation trends; prepare insightful reports to inform cluster-level decisions., • Handle VIP and special guest requests with discretion and personalised service., • Develop and enforce SOPs to maintain high operational standards., • Manage budgets for reservation operations while ensuring cost control and efficiency., • Innovate by implementing market intelligence and forecasting to drive revenue growth., • Champion a unified booking infrastructure across the cluster for enhanced visibility and guest insights. Skills and Experience: • Proven experience managing F&B reservations in luxury or upscale hotels, preferably across multiple properties., • Proficient with reservation platforms and CRM tools., • Strong leadership skills with the ability to train and motivate teams., • Excellent organisational, multitasking, and communication skills., • Analytical mindset with capability to leverage data for business development., • Problem-solving expertise and the ability to handle high-pressure situations professionally., • Knowledge of the London hospitality market is an advantage. The Perks of working for The Doyle Hotel: • Holiday allowance increasing with length of service up to 25 days, • Free meals on duty, • 50% discount when dining with The Doyle Collection, • Discounted rates when staying in our hotels, • Training dedicated to personal development, • Cycle to work scheme, • Discounts in selected stores and online shops, • Life Insurance and Company Pension, • Complimentary uniform and dry cleaning, • One paid volunteering day per year, • Free access to the Employee Assistance Programme, • Hotel Incentives and rewards, • Staff summer parties, Christmas parties and regular team get togethers, • Refer a Friend bonus scheme The Doyle Collection The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness. We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.

Overview A leading global provider of aesthetic technology is looking to expand its UK team with an experienced product training & development Manager. This role focuses on supporting clinics across London and the South East, helping them elevate clinical standards, maximise treatment performance, and strengthen their commercial success. You will act as a trusted partner to aesthetic practices — delivering expert clinical training, shaping in‑clinic marketing strategies, and ensuring practitioners get the best from their devices and treatments. Key Responsibilities Clinical Training & Education • Deliver hands‑on training for a range of aesthetic treatments, including laser, IPL, RF microneedling, skin rejuvenation, resurfacing, tattoo removal, and body sculpting., • Coach practitioners to ensure safe, confident, and effective treatment delivery., • Build long-term, supportive relationships with clinics across the region., • Provide continuous guidance on treatment optimisation, device usage, and best practice., • Partner with clinics to improve treatment adoption and drive device utilisation., • Support practices with marketing initiatives such as digital campaigns, branding, patient engagement strategies, and promotional ideas., • Represent the brand at workshops, trade shows, open days, and in‑clinic events., • Manage a field‑based schedule across London/South East, with occasional overnight travel., • Maintain accurate documentation via CRM systems, planning tools, reports, and forecasts. Background & Experience • Experience as a medical aesthetician, skin therapist, laser specialist, or para‑medical clinician., • Proven ability to train others in a clinical or aesthetic setting., • Understanding of skin/laser fundamentals and safe treatment protocols., • Excellent communication and presentation skills., • Confident working with clinic owners, practitioners, and multi‑disciplinary teams., • Strong relationship‑building capability and a supportive, consultative approach., • Good commercial awareness — able to discuss patient journeys, pricing, and in‑clinic marketing., • Positive and adaptable, with a “can‑do” attitude., • Comfortable with frequent travel within the region., • Passionate about elevating clinical standards and helping clients succeed.

🚀 Senior Product Manager | Acquisition, Activation & Retention | B2C | HealthTech 🚀 Role: Senior Product Manager - Growth Location: London – 3 days per week in office Contract Duration: 6 months Rate: up to £600 p/d Outside IR35 Start Date: ASAP We’re working exclusively with a fast-growing HealthTech business that has just launched a dedicated Growth product function and are looking for a Growth Product Manager. The company is app-led, subscription-based, and scaling rapidly, with growth treated as a core product discipline. 📱💊 As Growth Product Manager, you’ll lead efforts to acquire new users, drive early engagement, and improve retention. Working in a cross-functional team of engineering, design, CRM, and marketing, you’ll turn user insights into experiments and initiatives that deliver measurable results. You’ll own how the product is understood, adopted, and scaled, translating capabilities into clear value propositions and repeatable strategies that drive acquisition, activation, and retention. 🧪📈 Why this role stands out: ✨ Build and shape a new Growth product function from the ground up 🔄 Drive early user journeys, onboarding flows, and activation strategies 📊 Own experimentation, cohort analysis, and data-driven optimisations 🤝 Collaborate closely with engineering, design, CRM, and marketing ⚡ Deliver measurable impact on engagement, retention, and lifetime value Who we’re looking for: • Product management or growth experience driving acquisition, activation, and retention, • Strong experimentation and A/B testing skills, with a data-led approach to prioritisation, • Commercially minded with focus on measurable business outcomes, • B2C experience, • Comfortable shaping processes in ambiguous, build-from-scratch environments If you are an experienced Growth Product Manager who thrives on driving growth end-to-end, testing bold ideas, and seeing direct impact, this is your chance to shape the future of HealthTech growth. 📧 Apply now or get in touch to learn more. 🚀 Growth Product Manager | Acquisition, Activation & Retention | B2C | HealthTech 🚀

Project Manager - D365 F&O Hybrid - London - 3 days a week Day Rate - £500 - £550 Outside IR35 Our client is a FTSE100 market leading organisation who are looking for a Project Manager to join their finance transformation programme. You will be leading the end to end delivery of a Microsoft Dynamics 365 F&O implementation, alongside executing on a CRM workstream, working across multiple stakeholders and business functions. You must have previous experience delivering an end to end finance implementation. You'll also need to possess outstanding communications skills as you will be working with Finance, Technology, and senior business leaders. This is a delivery focused role which has ownership of end to end project execution. We’re looking to speak with candidates who: • Have delivered multiple end to end finance system implementations, • Have experience with Microsoft Dynamics 365 F&O, • Have experience across core finance processes (GL, AP, AR, Fixed Assets, Reporting), • Possess a financial qualification, • Are excellent communicators with strong stakeholder management skills Please apply below to be considered

Senior Philanthropy and Major Gifts Executive Salary: £39,000–£42,000 per year Location: St John’s Wood, London – hybrid (at least 3 days a week on-site, ideally 4) Contract: Permanent St John’s Hospice, part of the Hospital of St John & St Elizabeth, provides free, specialist care for people living with life-limiting illness and their families across North London. This new role is a great opportunity to grow our income from trusts, foundations and major gifts so we can reach even more people. The role As Senior Philanthropy and Major Gifts Executive, you will: • Manage a portfolio of mid-level trusts, foundations and other funders., • Lead on drafting and submitting compelling funding applications., • Support the stewardship of high-value funders, including visits and meetings., • Research and qualify new funding prospects to grow the pipeline., • Produce clear, timely impact and financial reports with colleagues across care, finance and services., • Maintain accurate records and pipelines on the CRM, ensuring full compliance with GDPR and charity standards., • Work closely with the Senior Philanthropy and Major Gifts Manager and wider fundraising team, with scope to develop towards major donors and other income streams. This is a collaborative role based at St John’s Wood, with hybrid working and regular contact with colleagues, senior management and trustees. What we’re looking for • Experience in trusts and foundations fundraising., • A record of securing four-figure and above grants., • Confident prospect research and analytical skills., • Ability to manage a busy workload and competing deadlines accurately., • Experience using CRM systems., • Ability to build effective relationships with internal and external stakeholders. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Learning Manager Business Membership Organisation 2 Days Office – Central London | 3 Days Home £50,000–£60,000 (dependent on experience) + benefits including dental care, private healthcare, life assurance, season ticket loan, private medical check-up, pension scheme and generous holiday entitlement Permanent | Full Time Our client, a well-established and highly reputable business membership organisation based in Central London, is currently looking to appoint a Learning Manager. If you are an experienced learning professional working within a membership organisation, trade association, professional body, regulatory body or not-for-profit, and have a strong track record of working with subject matter experts to design and develop a full suite of training and courses for members, we would love to hear from you. This role is ideal for someone who understands the membership environment and how high-quality learning and development can drive engagement, professional standards, member value and commercial growth. The Role of Learning Manager This is an exciting and strategically important role responsible for the continued development, expansion and delivery of the organisation’s training portfolio. Working closely with members, committees, internal stakeholders and subject matter experts, you will: • Identify training needs across the membership base, • Design and develop a comprehensive suite of training programmes (including face-to-face, virtual and eLearning), • Translate technical expertise into structured, engaging and accessible learning content, • Oversee delivery, quality assurance and continuous improvement of the training offer Essential Experience & Skills • Demonstrable experience working in a senior training role within a membership organisation, trade association, professional body, regulatory body or similar not-for-profit environment, • Proven experience working with subject matter experts to design and develop a full suite of training and courses from concept through to delivery, • Strong understanding of instructional design principles, including eLearning development, • Experience creating blended learning programmes (in-person, virtual and digital), • Confident using digital delivery platforms and learning management systems (LMS), • Experience of training software and learning technologies, • Commercial awareness and experience supporting income-generating training programmes, • Ability to articulate and simplify complex technical or professional content for varied audiences, • Strong organisational skills and attention to detail, • Experience managing multiple projects simultaneously and meeting deadlines, • Ability to self-motivate, prioritise workload and drive projects forward, • Experience managing budgets and contributing to financial planning for a training function, • Experience managing and developing staff, • Strategic mindset with the ability to plan long-term growth of a training portfolio Desirable • Experience working with volunteer committees and acting as secretariat to committees, • Experience of CRM systems, • Experience of marketing and promoting training products to members To apply for this role, please send your CV. Due to the volume of applications, we are only able to contact successful applicants. If you have not heard from us within 10 working days, please deem your application unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with over 10 years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Fulltime, hybrid Industry: Wealth Management Role: Client Service Senior Manager Location: London, SW1Y Salary range: £40 - 55,000 (Depending on experience) + Bonus & benefits Must have at least 3-5 years working within Client Services at an established Wealth Management firm. My Private Wealth Management client is looking to recruit a Client Service Senior manager to oversee and provide administrative support to one of their Portfolio Management teams. As a key member of the team, it will be important to communicate well within the team and take the initiative when required. Responsibilities include: • Playing a key role in client onboarding, Know Your Client and suitability processes., • Ensuring client documentation is correctly prepared, completed, scanned and filed., • Preparing meeting and presentation documents., • Running valuations for clients on a quarterly basis., • Ensuring all client verification is up to date and maintained., • Working with Compliance to ensure that all actions by portfolio managers and administration are carried out within the guidelines and are compliant., • Liaising with the Client Administration team to ensure all client data is correctly loaded and maintained., • Liaising with clients and intermediaries to take instructions on the portfolio in respect of third-party payments and the receipt of funds., • Liaising with the Operations Department during the transition of new clients to ensure they have the correct information., • Instructing payments on behalf of clients once verification checks have been carried out and identity confirmed., • Correspondence with clients including quarterly valuations., • Dealing with client queries and telephone calls, taking full messages and preparing the necessary notes for the client file/CRM record. Required qualification, skills and behaviours: • 3 - 5 years Client Service experience at an established Wealth Management firm., • A minimum of 3 A’ Levels (Grades A-C)., • Excellent verbal communication skills., • Good written communication skills., • Ability to work to deadlines., • IT literate (MS Office)., • Organised with attention to detail, such that appropriate customer outcomes are achieved and adequately documented.

Senior Change Manager - CRM - Hybrid Working Our client in the Insurance sector are currently looking to hire a Senior Change Manager with Salesforce CRM experience to join the team on a hybrid working basis, with the office being based in London. The team are seeking an experienced Change Manager who will play a pivotal role in driving business change activities across the programme, working as part of the Change Workstream with other Change Managers. To support the implementation, the team are looking for a proactive individual who can drive the day to change management activities forward, working through the impacts of the changes and supporting the business with adoption. Role Responsibilities: Working in conjunction with the Programme Team and wider Change Team, this role will primarily be supporting the delivery of the following change management scope: Change Planning and Delivery: Work to plan and implement the change strategy, developing appropriate change management interventions (such as change impact assessment) in collaboration with the Programme Team and other Change Managers. Create clear, compelling communication and training materials to support understanding and adoption of the CRM system. Stakeholder Management: Undertake stakeholder mapping and analysis, identify potential sources of resistance to change and support in the development of strategies to mitigate resistance, ensuring a smooth transition to the new technologies. Build strong relationships with stakeholders at all levels, including leadership, project teams, and end-users, to foster engagement to the new system. Change Impact Assessment and Business Readiness: Using prescribed change methodology conduct thorough analysis with the Programme Team to identify and understand the impact of the change on business stakeholders and readiness. Collaborate with key stakeholders to identify and prioritise areas of impact, ensuring an understanding of the change landscape. Identify key readiness criteria with stakeholders and drive business readiness forward to ensure successful implementation. Communications Management: Support the delivery of the communication plan, ensuring timely execution at both programme and local business levels, working with our Group Communications Team and other Change Managers to ensure aligned messaging. Produce and maintain effective communication channels and materials. Build a network of people within the programme and business who understand and can communicate the changes to ensure teams are aware of progress and impacts throughout the project. Metrics & Evaluation: Support the measurement of change initiatives through key performance indicators (KPIs) and regularly evaluate progress against established metrics. Use feedback and data to continuously improve change management and develop strategies as the business adopts the new collaboration and communication ecosystem. Requirements: • Previous experience in a similar change management role where you would have gained extensive experience in delivering change for complex global change programmes., • Strong change management skills, with a focus on timely delivery., • Experience working with teams and individuals impacted by organisational changes., • Excellent relationship management and interpersonal skills and an ability to work with a variety of stakeholders and senior managers within a complex and busy organisation., • Strong communication skills, with the ability to craft clear, engaging content for diverse, global audiences., • Experience with Salesforce and CRM would be beneficial.

Voice of Luxury (VOL) is the authoritative magazine of L’Odyssee, curated to capture the pinnacle of luxury lifestyle, brands, and experiences. Designed as a collectible coffee-table publication, VOL reflects impeccable editorial standards and an exclusive perspective on the world’s finest offerings. The Distribution Manager will be responsible for creating, executing, and optimising distribution strategies that elevate VOL’s presence among ultra-high-net-worth individuals, luxury partners, and elite venues. This role bridges editorial and commercial domains, ensuring that the publication’s physical and digital distribution aligns with brand positioning, audience engagement, and revenue objectives. The ideal candidate will combine strategic leadership with strong operational capabilities, a deep understanding of luxury media ecosystems, and exceptional relationship management skills. Key Responsibilities Distribution Strategy & Execution • Develop and implement a global distribution strategy that enhances VOL’s reach in key markets (UAE, Europe, US, Asia) within luxury venues, private clubs, premium retailers, art fairs and curated partner spaces., • Identify and secure strategic distribution partnerships with hotels, airlines, private jet services, luxury boutiques, galleries, and events to increase visibility among affluent audiences., • Lead outreach, negotiations, and ongoing relations with high-value partners, ensuring placement aligns with VOL’s brand values and exclusivity., • Coordinate with logistics, marketing, and commercial teams to manage print runs, shipment schedules, inventory levels, point-of-distribution readiness, customs clearances, and ROI tracking., • Work closely with editorial, marketing, events, and commercial leadership to integrate distribution objectives into launch plans, media campaigns, and special editions., • Serve as the distribution lead for major magazine releases and promotional programs, ensuring flawless execution at launch points and partner destinations., • Represent VOL at industry events, luxury forums, and partner meetings to raise profile, secure placements, and cultivate long-term alliances., • Explore new, innovative distribution models (e.g., VIP gifting, exclusive launches, limited-edition placements) that reinforce Voice of Luxury as a collectible brand asset. Professional Requirements Education & Experience • Bachelor’s degree in Business, Marketing, Media, Luxury Brand Management, or a related field., • Strong strategic planning and execution skills with a focus on expanding premium audience reach., • Exceptional relationship development and negotiation skills, with experience securing high-impact partnerships., • Data-oriented mindset, able to analyse performance metrics and adapt distribution plans accordingly., • Excellent project management and communication abilities, with attention to detail., • Deep appreciation for luxury culture, brand storytelling, and high-quality editorial products., • Ability to represent Voice of Luxury with sophistication, professionalism, and cultural sensitivity., • Self-motivated, proactive, and solution-driven, with the capacity to thrive in a fast-pace, high-expectation environment.

MARTECH CONSULTANT (Manager-Level) HYBRID - LONDON - 3 days a week in the office SALARY UP TO £90,000 Fixed-term contract until at least December 2027 The Company They are a global organisation investing heavily in marketing effectiveness and data-driven transformation. With a growing Martech function and the upcoming implementation of a new Customer Data Platform, they are focused on creating seamless customer experiences across markets! The Role • Lead customer journey mapping across key business units to support CDP implementation., • Identify and address data gaps needed for end-to-end journey tracking and reporting., • Embed harmonised journey stages into applications, workflows, and measurement frameworks., • Align strategic CDP use cases with wider business goals., • Support the development of scalable data architecture across multiple marketing platforms., • Prepare integrations for tools, including marketing automation, social management, and data lake environments., • Partner with change and stakeholder teams to drive adoption of new processes and frameworks. Your Skills and Experience • Strong commercial experience in Martech, marketing operations, or marketing effectiveness., • Hands-on expertise in customer journey mapping and data-driven marketing., • Confidence working with CRM, CDP, and marketing automation platforms., • Ability to translate technical requirements into clear business outcomes., • Skilled communicator comfortable collaborating across marketing, data, and technology teams., • Analytical mindset with the ability to interpret data, identify gaps, and recommend actions. What They Offer • Salary up to £90,000., • Fixed term contract until at least December 2027., • Hybrid working with flexibility., • Opportunity to shape a global Martech ecosystem and contribute to a major CDP programme. How to Apply If this role matches your experience and ambitions, please apply with your CV to begin the conversation.

Head of CRM - B2B/ B2C High Growth Consumer Brand Salary: Up to £75,000 plus a generous package and benefits. London - Hybrid Fella & Jones is exclusively partnered with a high-growth premium brand founded by a well known celebrity and seeing double digit growth. The brand is scaling rapidly and investing in data-led marketing to drive long-term customer value. They are at an exciting stage of growth with strong momentum across product innovation, customer acquisition, and brand awareness. As part of this journey, they are strengthening thier CRM capability as a core growth engine. This role sits at the centre of the customer strategy, subscription model, with ownership of lifecycle, retention, and loyalty initiatives. Head OF CRM As Head of CRM, you will own the end-to-end customer lifecycle across multiple audiences and sales channels including B2B and B2C. Your focus will be on increasing customer lifetime value (LTV) by driving acquisition efficiency, repeat purchase, subscription or membership engagement, and long-term retention. Connecting data across platforms to unlock deeper customer insight, powering smarter segmentation, more relevant messaging, and clearer performance reporting. The role works closely with wider teams and has real input into commercial and product decisions. The Role as Head Of CRM • Set the direction for customer communications across every stage of the lifecycle, • Deliver programmes focused on maximising long-term customer value and retention, • Bring together data from multiple sources to create meaningful customer insight and segmentation, • Oversee both continuous CRM activity and campaign-led communications, • Build and evolving retention, loyalty, and lifecycle initiatives at scale, • Roll out automated and personalised journeys across key customer touchpoints, • Establish robust CRM standards, processes, and ways of working, • Creat clear performance metrics to track impact, effectiveness, and return on investment, • Work closely with teams across the business to ensure a joined-up customer experience, • Leading testing and optimisation plans to drive continuous improvement What We are looking for: • Proven experience operating at Senior CRM Manager level or above, including Head of CRM or Lifecycle Marketing Lead roles, gained within food & beverage, FMCG, or high-growth brands., • Strong background in subscription or membership-based models and ideally both B2B and B2C channels., • Deep understanding of retention, churn drivers, and LTV optimisation, • Experience working with multiple customer data sources and platforms, • Highly data-driven, with strong strategic and executional capability, • Confident communicator, able to work with 3rd party and key stakeholders

Senior L&D Consultant (Foundation). Job Purpose: The Learning and Development Consultant - Foundation role purpose is to design, deliver, and support impactful learning initiatives across the organisation. This role focuses on creating engaging learning experiences for employees and managers during the onboarding process and the sales development pathway. The role works closely with senior stakeholders to identify learning needs and with the wider L&D team to develop existing content and to create new content to meet organisational needs. Through desk-based coaching, workshops, and performance-focused training, the Senior Learning and Development Consultant supports individual growth, enhancing team capability, and driving organisational success. Key Responsibilities: • Deliver IN1, IN2 & sales pathway, where applicable, to a consistently high standard providing all salespeople with a world-class onboarding journey and wider experience, • Timely scheduling of training for delegates and managers, • Consistently provide high quality feedback to managers on ‘in training’ performance of delegates, • Work with the wider L&D team to develop existing content as well as new content, Elevate content, Phoenix process change etc., • Develop excellence in an area of focus agreed with L&D Manager e.g. Phoenix, Onboarding, Elevate, RC+ support, • Desk coaching for TRC – PRC as required, • Lead training needs analysis and feedback sessions with senior stakeholders, • Additional ad-hoc support and coaching as required – e.g. Phoenix for experienced hires, CS workshops, new starter activity feedback, • Consistently demonstrating L&D best practice and standards (IGAM, DRLA, eLearning, facilitation of discussions, seminars etc.), • Mentor junior team members and influence senior leaders. Skills & Competencies: • Organisation, Prioritisation & Planning - Proficient in managing multiple tasks and projects by setting priorities and organising resources effectively, ensuring that goals are met on time and align with broader objectives, • Attention to Detail - Diligent in maintaining accuracy and quality in work, ensuring that every aspect of tasks and projects meets high standards and mitigates errors., • Facilitation & Delivery - Skilled in delivering engaging in-person and online training sessions, workshops, adapting to varied learning styles and challenges., • Communication - Skilled in conveying information clearly and effectively, promoting understanding and collaboration within teams and ensuring alignment across stakeholders at all levels. This includes collaborating with the wider L&D team and stakeholders to anticipate challenges, address resistance, and ensure alignment with strategic objectives., • Instructional Design/Content - Ability to design engaging, impactful, relevant training programs tailored to learner needs and organisational goals. Ability to collaborate with Subject Matter Experts from the wider business for tailored content., • Coaching & Mentoring - Providing guidance and feedback to learners to reinforce development and junior team members., • Needs Assessment & Analysis - Competence in identifying skill gaps and aligning learning solutions with business objectives., • Measurement & Evaluation - Ability to assess learning effectiveness, using data to enhance program outcomes., • Change Management - Designing and delivering programs that support organisational change by encouraging adaptability, resilience, and engagement., • Systems Proficiency - Familiarity with Phoenix, Elevate and other digital learning tools to deliver & train engaging, accessible, applicable content., • Learning Analytics & Business Insights – Proficient in interpreting data to evaluate learning outcomes, providing actionable insights to stakeholders, and aligning training impact with business objectives. Understands and demonstrates: • The principles that underpin the design and use of face to face and digital learning materials., • The principles that underpin the choice of learning facilitation methods., • Understanding how social collaboration can be used in learning., • Adult learning theories and how to apply to different learning contexts., • Theories and methods that underpin learner engagement, learning transfer and implementation., • Ability to create and co-create content with subject matter experts., • Mentoring of sales managers/team leads to reinforce learning. Additional Role Requirements: • Requires 12-18 months experience within L&D, talent development., • Proficient in relevant systems, including Phoenix (CRM). Why work for us: • Holiday: 25-30days D.O Service + 1 Birthday & Charity day, • 10 days of 'Work From Anywhere' after passing probation, • ‘Family Matters’ (maternity/paternity/loss/fertility support), • Travel discount (Pop Card: +1 year service CS Newcastle), • Perkbox & NE1 discounts at local region retail/hospitality, • End of Year/Festive Company Closure (25th Dec-1st Jan), • EAP (Phone Counselling, Legal/Financial/HR and Health), • Monthly socials (complimentary drinks and food), • Central Services special Spot/Go Beyond awards, • Salary sacrifice workplace pension, • Employee benefits platform, • Frequent team/TRG events Evidence our values at all times: We have Fun We are the Experts We’re all about the People We Transform Lives We Go Beyond Tenth Revolution Group’s meritocratic culture strongly promotes and rewards strong performance from within — based on achievement, not tenure. To succeed at TRG Central Services, you must work hard, challenge yourself daily, and contribute to a high-performance environment. In return, you’ll have access to industry-leading tools, the support of an experienced global team, and the opportunity to make a measurable impact. You'll be recognised for your contribution in a fast paced, professional but exciting environment where 'change is business as usual'! TRG are an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity, and creating an inclusive environment for all both internally and externally with our clients and candidates. All job applicants require full independent right to work in the UK as well as possessing fluent spoken/written English. For more information about a career within TRG Central Services, we recommend visiting:

Job Purpose: As a Business Development Manager, you will be 100% focused on new business. You will connect innovative technology companies with the intelligence and insights from HSJ, which they need to support the NHS. By building trusted partnerships with senior decision-makers, you will ensure these vital suppliers have access to HSJ's expert analysis and sector intelligence, empowering them to navigate NHS complexities, understand evolving healthcare priorities, strengthen their NHS relationships, and make more informed strategic decisions to help contribute to creating better solutions that improve patient care. Sales Performance: • Meet and exceed sales targets for new business within the technology sector, • Own the complete sales cycle from prospecting to closing the deal and handover to account management team, • Identify and engage with senior decision makers within the technology sector, • Design and deliver a sector sales plan, • Develop and maintain opportunity pipeline within business expectations, • Deliver demonstrations of HSJ subscription products with value led proposals, • Design and deliver multichannel communication plans to maintain consistent utilisation of social media (especially LinkedIn), • Keep up-to-date with clients' products, strategic priorities and market changes within the technology sector Cross-Functional Collaboration: • Support Marketing on marketing initiatives to grow the technology sector, • Utilise the editorial expertise to support customer discussions, • Collaborate with Product teams to provide sector insights and feedback, • Effective management of all internal stakeholders to support customers, • Act as the voice for your customers internally Performance Management: • Track and report sales KPIs and sector performance, • Provide detailed forecasting Expertise & Development: • Maintain extensive knowledge of HSJ subscription portfolio, • Share best practices and support their development, • Attend relevant events within the healthcare sector Essential: • Minimum 3 years' B2B sales experience, • Proven track record generating new business in B2B sales, • Articulate, credible and inquisitive when presenting at a senior level, • Understanding of B2B subscription models, • Experience working with Marketing, Customer Success, Editorial and Product teams, • CRM proficiency (Salesforce, MS Dynamics, or similar) Desirable: • Knowledge of the NHS or healthcare sector Job Family Hallmarks: • Target-oriented mindset, • Customer-focused and insight-driven, • Self-starter with ownership and accountability, • Energetic and confident team player, • Well-organised with the ability to manage a diverse workload, • Strong interpersonal and communication skills, • Able to build relationships across the business, • Curious and inquisitive

We are seeking an experienced Project Manager (Contract) to lead and oversee a Shopify migration project. The ideal candidate will have proven experience managing Shopify replatforming initiatives and will be responsible for coordinating internal stakeholders and an external agency to ensure successful project delivery within agreed timelines. Key Responsibilities • Lead end-to-end project management of a Shopify migration., • Act as the primary liaison between internal teams (content, marketing, brand, eCommerce, creative, technical, customer services and legal teams) and the external development agency., • Coordinate with internal content specialist to manage content and imagery delivery, ensuring all assets are accurate, complete, and delivered on schedule., • Collate feedback from internal stakeholders and consolidate structured feedback for the external agency., • Oversee testing phases (UAT, functionality testing, content QA) and provide clear, actionable feedback., • Develop and maintain detailed project timelines and ensure milestones are met., • Proactively identify, track, and communicate project risks, dependencies, and issues to key stakeholders., • Facilitate regular project status meetings and provide progress updates., • Ensure alignment between business requirements and technical execution., • Ensure relevant stakeholders have training required ahead of launch, • Support go-live planning and post-launch stabilization activities. Required Experience & Skills • Proven experience managing Shopify migration or replatforming projects (essential)., • Strong understanding of Shopify platform capabilities and eCommerce best practices., • Experience working with external agencies and cross-functional internal teams., • Excellent stakeholder management and communication skills., • Strong organizational skills with the ability to manage multiple workstreams., • Experience managing timelines, budgets, and risk registers., • Familiarity with UAT processes and QA coordination., • Ability to translate technical concepts for non-technical stakeholders., • Hands on capability to be able to assist and support wider team in elements such as content migration Desirable Experience • Experience working with Magento / Adobe Commerce platforms., • Previous involvement in multi-platform eCommerce environments., • Contract role (duration to be defined), • Working with teams in multiple time zones, but primarily with those in UK., • Remote (as applicable), • Immediate start preferred (if applicable)

Company Overview: With an uncompromising commitment both to British manufacturing and to our customers worldwide, Soane’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics, and wallpapers. By working with a network of the finest craftspeople in Britain, we preserve traditional skills and nurture them for future generations. As well as working with independent craft workshops across Britain, we have developed our own substantial in-house manufacturing operations in Leicester and the South of England. We have thriving showrooms in London and New York where our passionate and committed team champions exceptional British craftsmanship. For more information, please visit and join our social media platforms Pinterest and Instagram. Purpose of the Position: The Digital Experience Lead is a newly created position based in the London office within a fast-growing, mission-driven business. The Digital Experience Lead is responsible for overseeing and improving the end-to-end digital journey of users, ensuring that every touchpoint is seamless, engaging, and aligned with business goals. Reporting to the Marketing Manager, the Digital Experience Lead will play a pivotal supporting role in delivering the company’s new website (including SAP B1 integration) - one of the most strategic initiatives for the business to support and drive growth in Soane’s largest market, North America. Beyond the website project, the Digital Experience Lead will drive content creation initiatives, including videography, to improve digital engagement and storytelling. In addition, this role will lead the digital campaigns including targeted digital marketing efforts aimed at reactivating inactive database segments, ensuring the business maximises value from all digital audiences. The Digital Experience Lead will bring a strategic and performance-driven mindset — using data, KPIs, and digital tools to monitor impact and drive results, and help shape the digital strategy. Duties and Responsibilities: • End-to-End Online Experience: Manage and optimise the full digital customer journey, ensuring a seamless, engaging, and user-focused experience across all online platforms., • Digital Campaign: lead the planning and execution of the Digital Campaign (e-shot, Instagram, Pinterest) to support the Business and Communication objectives including targeted campaigns to re-engage inactive contacts, using segmentation and personalised content to increase engagement and conversion., • KPI Reporting: Track, analyse, and report on key digital metrics to measure performance, identify trends, and inform strategic decision-making., • New Website: Oversee the planning, development, and successful launch of a new website, ensuring alignment with brand, user needs, and business goals. Assist with testing, content migration, and internal support to ensure a smooth website launch and post-launch performance., • Videography Support: Support and manage video content planning and production to enhance digital storytelling and strengthen engagement across marketing channels. Qualifications for the Position: • Digital Marketing Experience (5+ years): Proven experience with digital platforms, tools, and customer journeys, coupled with strong knowledge of digital marketing channels—including email and content marketing, SEO/SEM, and social channels., • Project Management: Experience managing end-to-end digital projects, ensuring delivery on time, on brief, and within budget., • Luxury Sensitivity: Strong understanding of luxury brand positioning, visual standards, and customer expectations within a luxury context. Attention to Detail & Excellence in Execution are essential. Experience within the Interior Industry is also beneficial., • SAP: a working knowledge of SAP B1 is highly beneficial for this role. Responsibilities will include navigating SAP B1 interfaces and utilising data for integration with website., • Digital Marketing Expertise: applied understanding of digital channels, including social media, SEO/SEM, email marketing, content marketing, and performance marketing., • Marketing Software: Familiarity with marketing platforms, like Google Analytics, CRM tools, email marketing platforms, content management system (WordPress, WooCommerce, Shopify) and marketing automation tools (Mailchimp), • Efficient & Creative Problem-Solver: Able to efficiently manage multiple tasks and deadlines through strong prioritisation and time management skills, while creatively identifying challenges and proactively developing innovative, practical solutions in fast-paced environments., • Collaboration & Communication: Excellent interpersonal and communication skills, with the ability to work cross-functionally and influence stakeholders at all levels. To apply please send your CV and cover letter to

Major Projects Manager 📍 Sunbury-on-Thames (National Travel Required) 💼 Full-Time | Competitive Salary & Benefits (TBC) About the Role We are seeking an experienced Major Projects Manager to lead the safe, compliant, high-quality and commercially successful delivery of major installation projects across the UK. This is a critical leadership role responsible for overseeing site readiness, installation execution, quality assurance, and progress validation. You will act as the single point of accountability for major projects during the delivery phase, ensuring contractual obligations, programme milestones, quality standards, and budget expectations are consistently achieved. This position plays a key role in protecting project margin by preventing defects, reworks, delays, and handover disputes — while ensuring accurate and timely monthly applications for payment. If you thrive in a technically demanding, site-focused leadership role within construction or façade environments, we want to hear from you. Key Responsibilities Leadership & Operational Management • Lead the day-to-day management of the Major Projects delivery function, • Act as the primary operational contact for all Major Projects, • Provide first-line escalation for site-related operational and quality issues, • Work closely with commercial and technical teams to ensure smooth project execution, • Maintain accurate progress, quality and installation records within CRM/ERP systems, • Monitor and address installation-driven margin erosion, • Conduct site surveys, measures and pre-start inspections, • Confirm site readiness including access, storage and third-party works, • Manage on-site installation activities in line with contractual drawings and specifications, • Enforce installation quality standards, • Record inspections, manage corrective actions, and coordinate rectification works, • Ensure compliance with environmental, health and safety standards, • Validate installation progress and quality status for payment applications, • Support snagging resolution and formal project handover What We’re Looking For Essential Experience • Proven experience managing Major Projects within construction or façade sectors, • Strong background in site-based delivery and quality control, • Experience inspecting, validating and signing off installed works, • Technical expertise in façade systems and automatic door systems, • Installation experience with door automation products, • High level of product knowledge across aluminium and automated systems, • Ability to read and interpret construction drawings, • SMSTS, • CSCS, • Full UK Driving Licence, • ADSA BS/EN Authorised Technician (desirable – training available if required), • Proficient in MS Office, • Strong leadership and stakeholder management skills, • Excellent organisational and communication abilities, • High attention to detail and quality standards, • Proactive problem-solver with a commercial mindset, • Comfortable working both office-based and on-site

Job title: Client Experience Manager Location: Sloane Street Salary: up to £60,000 basic + up to £7,000 bonus An exceptional opportunity for an experienced Client & Team Experience Manager to join a prestigious luxury brand on Sloane Street. The role focuses on delivering an outstanding client journey and cultivating a positive, inspiring work environment for in-store teams. Key Responsibilities: • Lead and inspire the hosting and service support teams to ensure every client enjoys a seamless, warm, and memorable experience., • Oversee client flow, waiting time management, and service excellence across all touchpoints., • Collaborate with store and experience teams to enhance the customer journey and introduce bespoke experiences for VIP clients., • Support sales and management teams in building long-term client loyalty and preparing event or animation guest lists., • Foster an engaging and supportive team culture through effective onboarding, wellbeing initiatives, and continuous feedback., • Partner with HR and management on staff engagement, training, and wellbeing programs. Profile: • Minimum 3 years’ management experience in a luxury fast-paced environment., • Strong leadership and customer service expertise with excellent communication skills., • Organised, proactive, and detail-oriented, able to work independently and under pressure., • Confident using Microsoft Office and CRM systems. A fantastic opportunity for a people-focused leader passionate about creating exceptional experiences for both clients and teams. 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark. It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Contact Center Engineer / Senior SME Location -London, UK Onsite role- 5 days from office Job Description We are seeking a Contact Center Engineer / Senior SME to own high‑severity, complex, and business‑critical incidents across Genesys Cloud CX and Cisco Unified Contact Center Enterprise (UCCE) platforms supporting mission‑critical enterprise Voice Network. This role acts as the final escalation point (L3) and provides deep technical leadership across cloud and on‑prem contact center architectures, including voice media, routing, integrations, and underlying network and infrastructure dependencies. The engineer will lead cross‑functional triage, perform deep root‑cause analysis, guide platform stability initiatives, and mentor Level‑2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE) • Act as L3 escalation for all high‑severity P1/P2 contact center incidents across Genesys Cloud CX and Cisco UCCE., • Lead technical triage, incident bridges, and resolution strategy during major outages in coordination with the Technical Manager., • Perform deep root cause analysis (RCA) across contact center applications, voice, network, IVR, CRM, and infrastructure layers., • Identify systemic weaknesses and eliminate repeat incidents through structural corrective actions., • Author executive‑ready RCA documents including business impact, preventive actions, and long‑term remediation plans., • Drive problem management, corrective action tracking, and service stabilization initiatives. Voice, Media & Network Engineering • Own advanced troubleshooting of SIP signaling, call setup, and session negotiation (Genesys Cloud CX & UCCE)., • Diagnose RTP media issues including one‑way audio, packet loss, jitter, latency, and codec mismatches., • Lead investigations involving SBCs, gateways, carriers, PSTN, and hybrid cloud/on‑prem voice paths., • Collaborate with network and security teams on NAT, firewall rules, QoS, load balancing, and voice path optimization. Cisco UCCE / CVP / CUCM Responsibilities (Added Scope) • Provide L3 operational and troubleshooting support for Cisco UCCE contact center environments., • Troubleshoot and support core UCCE components, including:, • UCCE (PG, Rogger, AW, HDS), • CUCM call control and SIP trunks, • CVP (Call Server, VXML, Reporting), • ICM scripting, routing logic, and call flow behavior, • Diagnose call routing failures, agent state issues, peripheral gateway problems, and CTI integration defects., • Support CTI integrations with CRM systems and third‑party applications., • Analyze logs, router traces, CVP logs, CUCM traces, and network captures to isolate complex issues., • Partner with Cisco TAC and internal infrastructure teams during critical incidents., • Support hybrid contact center environments, including coexistence or migration scenarios between UCCE and Genesys Cloud CX. Architecture & Platform Engineering • Design, review, and optimize:, • End‑to‑end contact center call flows (Genesys & UCCE), • Routing strategies and interaction handling models, • Integration, redundancy, and failover patterns, • Review and approve high‑risk production changes, ensuring rollback and recovery plans are clearly defined., • Own deep understanding of platform limits, capacity thresholds, and scaling behavior., • Define and validate disaster recovery, failover, and high‑availability strategies., • Maintain accurate architecture diagrams, call flow designs, and failure‑mode documentation. Integrations & Ecosystem • Troubleshoot complex integrations involving:, • Salesforce CTI, APIs, OAuth, and data synchronization, • Microsoft Dynamics CRM, • UCCE CTI / CVP / third‑party integrations, • Act as technical liaison between:, • Genesys vendor support, • Cisco TAC, • Network, voice, SBC, and carrier teams, • CRM and application teams, • Security, IAM, and compliance teams, • Challenge vendor or carrier conclusions when technical evidence indicates alternate root causes. Change Governance & Production Readiness • Review changes for risk assessment, production readiness, and operational impact across both platforms., • Provide technical approval guidance for CAB and high‑risk changes., • Validate upgrades, patches, and new feature rollouts from a stability and resilience standpoint., • Ensure operational readiness before go‑live, including fallback and monitoring strategies. Operational Excellence & Technical Leadership • Drive MTTR reduction through engineering improvements and root‑cause elimination., • Design or guide proactive monitoring, diagnostics, and health‑check automation initiatives., • Mentor and guide Level‑2 engineers on advanced troubleshooting and architecture best practices., • Maintain and evolve SOPs, operational runbooks, and architecture documentation., • Contribute to continuous service improvement initiatives across Run Units. Required Skills & Experience • 6–10+ years of experience supporting enterprise contact center platforms., • Strong hands‑on experience with Genesys Cloud CX., • Proven L3 support experience with Cisco UCCE, including CUCM and CVP., • Expert‑level understanding of:, • Contact center routing, call flows, and agent states, • SIP, RTP, voice gateways, SBCs, and carrier interconnects, • Experience with CRM integrations (Salesforce, Dynamics)., • Proven ability to lead P1/P2 incident bridges and cross‑team resolution., • Strong experience in large enterprise, MSP, or Run Unit (RU) environments., • Ability to communicate complex technical issues clearly to stakeholders and executives. Preferred / Good‑to‑Have • Genesys Cloud CX Professional or Specialist certification, • Cisco certifications (CCNP Collaboration, UCCE exposure), • Cloud networking and security knowledge (AWS, IAM concepts), • Automation, scripting, or health‑check development experience, • Experience supporting regulated or high‑availability environments Key Behavioral Attributes • Strong technical ownership and decision‑making capability, • Calm, authoritative leadership during crisis situations, • Structured analytical mindset with strong RCA focus, • Mentorship‑oriented and documentation‑driven

🔶 Office Administrator / Service Desk Coordinator 📍 Battersea, London (Full-Time, On-Site) 💼 Heat-Plex Limited About Heat-Plex Heat-Plex is a fast-growing, premium plumbing, heating and gas company operating across London. We work with private homeowners, landlords and managing agents, delivering high standards of workmanship and customer care. We are approaching £1.5m+ turnover and are now building a stronger in-house office team to support our next stage of growth. This is not a quiet reception role. It is a key position at the centre of a busy operations team. The Role • You will be the first point of contact for our customers and engineers., • Your role is to keep the diary flowing, ensure communication is clear and professional, and help the business operate efficiently day to day., • You will work closely with our Operations Manager and leadership team. Core Responsibilities • Answer all incoming calls professionally and confidently, • Book jobs accurately into our CRM system, • Manage customer emails and respond with clear, well-written communication, • Coordinate engineer diaries and confirm appointments, • Follow up on quotations and outstanding approvals, • Support with aftercare and customer satisfaction follow-ups, • Assist with general office coordination and admin tasks, • Help maintain high standards of organisation and workflow You will play a direct role in improving customer experience and helping the company grow. What We’re Looking For We are looking for someone who: • Speaks clearly and confidently on the phone, • Writes professional, polished emails, • Is highly organised and calm under pressure, • Can manage multiple tasks without losing detail, • Is proactive and takes ownership rather than waiting for instruction, • Enjoys working in a fast-paced environment, • Wants to grow with a business, not just “do a job” Previous administrative or service desk experience is preferred. Experience in trades, property or construction environments is a bonus — but not essential. Systems Experience with: • Microsoft Office, • CRM systems (training provided), • Scheduling or diary management software What We Offer • Competitive salary (based on experience), • A growing, ambitious company environment, • Opportunity to develop into a senior office or operations role, • Supportive team culture, • Modern office space in Battersea Important This role is fully on-site. We are building a strong office culture and require someone present and engaged with the team. If you are organised, confident and ready to take ownership in a growing business, we would love to hear from you.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. Our values Here at Townhouse, we live by our three core values; • Details matter, • Passionate in everything we do, • Nice people Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kindhearted people to join our mission to revolutionise the industry. ABOUT THE ROLE We’re looking for an Operations Process & Change Manager to design, implement and continuously improve core operational processes across our salon network. This role sits within our Central Operations team and is responsible for ensuring operational changes are structured, clearly communicated and successfully embedded across our UK and US company-owned and partnership salons. You’ll play a key role in driving consistency, commercial performance and building a scalable operational framework to support international growth. KEY RESPONSIBILITIES • Design, document and implement scalable operational processes aligned to commercial performance and best practice, • Ensure processes drive improvements in utilisation, productivity, revenue and cost control across the salon network, • Establish clear operational standards and governance across UK and US company-owned and partnership salons, • Continuously review and optimise processes to improve efficiency, quality and customer experience, • Lead a structured change management approach, prioritising initiatives to ensure smooth adoption with minimal operational disruption, • Assess the operational and financial impact of proposed changes and track adoption and performance outcomes, • Lead the rollout and optimisation of operational systems (e.g. POS/booking, workforce management, CRM, LMS and reporting tools), • Partner cross-functionally to ensure operational changes are aligned, coordinated and effectively implemented, • Own operational communications to salons, ensuring messaging is clear, timely and commercially focused, • Support the development of training materials and toolkits to enable successful adoption of new processes and systems, • Contribute to the development of a scalable global operational framework to support future market expansion ABOUT YOU • Experience in Management Consulting, Operational Change or a similar transformation-focused role, • Proven experience delivering operational improvements or change initiatives with measurable commercial impact, • Strong understanding of operational performance drivers within multi-site businesses, • Experience implementing operational systems (POS, workforce planning, CRM, LMS or reporting platforms), • Highly organised and process-driven, with excellent communication and stakeholder management skills, • Strong commercial judgement, with the ability to prioritise effectively and challenge where appropriate, • Experience designing structured change programmes, including communications, training and adoption tracking, • Comfortable working cross-functionally and influencing stakeholders across multiple levels and geographies, • Experience in hospitality, retail, beauty or other consumer-facing service environments is desirable, • Proactive, solutions-focused and comfortable managing multiple initiatives in a fast-paced environment, • Motivated by the opportunity to build operational capability that supports international growth LOCATION This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS Private healthcare and wellness support – Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high. Employee discount – Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering. Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days. Birthday treat – During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles! Social Budget – Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks. Emergency cash advance – Interest-free advance of up to £50 per worked day in the month to help cover short-term needs. Shopping discounts – Save money with a wide range of discounts on top brands. Refer a friend scheme – Receive a reward when someone you refer is successfully hired. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

🚀 Growth Product Manager | Acquisition, Activation & Retention | B2C | HealthTech 🚀 Role: Growth Product Manager Location: London – 3 days per week in office Contract Duration: 6 months Rate: up to £600 p/d Outside IR35 Start Date: ASAP We’re working exclusively with a fast-growing HealthTech business that has just launched a dedicated Growth product function and are looking for a Growth Product Manager. The company is app-led, subscription-based, and scaling rapidly, with growth treated as a core product discipline. 📱💊 As Growth Product Manager, you’ll lead efforts to acquire new users, drive early engagement, and improve retention. Working in a cross-functional team of engineering, design, CRM, and marketing, you’ll turn user insights into experiments and initiatives that deliver measurable results. You’ll own how the product is understood, adopted, and scaled, translating capabilities into clear value propositions and repeatable strategies that drive acquisition, activation, and retention. 🧪📈 Why this role stands out: ✨ Build and shape a new Growth product function from the ground up 🔄 Drive early user journeys, onboarding flows, and activation strategies 📊 Own experimentation, cohort analysis, and data-driven optimisations 🤝 Collaborate closely with engineering, design, CRM, and marketing ⚡ Deliver measurable impact on engagement, retention, and lifetime value Who we’re looking for: • Product management or growth experience driving acquisition, activation, and retention, • Strong experimentation and A/B testing skills, with a data-led approach to prioritisation, • Commercially minded with focus on measurable business outcomes, • B2C experience, • Comfortable shaping processes in ambiguous, build-from-scratch environments If you are an experienced Growth Product Manager who thrives on driving growth end-to-end, testing bold ideas, and seeing direct impact, this is your chance to shape the future of HealthTech growth. 📧 Apply now or get in touch to learn more. 🚀 Growth Product Manager | Acquisition, Activation & Retention | B2C | HealthTech 🚀