Trabajos customer service manager en London - Page 10Crear alertas

As a Chef/Cook Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients.

Skills and Qualifications of an Service Manager ·Must have previous experience as an Service Manager within a main car dealership ·Strong leadership and evidence of outstanding customer service ·Excellent written and verbal communication skills ·The ability to motivat

Senior Bars Manager - the role. Senior Bars Manager - O2 Arena | Full-Time / Permanent. Lead and oversee a team of Food and Beverage Managers, ensuring exceptional customer service and operational standards are maintained across all retail bars and food units.

As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients.

I am working with a consultancy who are seeking a new Member Services Manager to join their team.The Member Services Manager will be responsible for supporting the full member services team, providing outstanding customer service to members and supply chain partners.This is a hybrid working position

General Manager – Grind (Compass Group, Waterloo Station) At the heart of One Retail, our mission is to enhance every customer experience through exceptional service, offers, and partnerships with leading brands. Proven experience in a management role within hospitality, retail, or coffee operatio

The Role The Store Manager oversees all aspects of store operations, including sales performance, staffing, inventory management and customer service. The Store Manager will recruit, train, and motivate a high-performing team, provide ongoing coaching and feedback, and foster a positive work environ

You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. As an Assistant Manager for our client, you will be at the very centre of the customer and team experience, ensuring that your centre has the best standards and service in the

We're recruiting an experienced Catering Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for CH&CO on a full time basis, contracted to 37. As a Catering Manager, you will be resp

This role is both challenging and rewarding” Istvan, Assistant Store Manager. The role of the Assistant Store Manager (FT position). Supporting the store manager with day to day management in store Training a dedicated team to deliver high level customer service Everything related to customer serv

As Assistant Store Manager, you will be supporting the Manager in delivering the highest quality of customer service to our clients and fantastic doners within the Fulham Road store. Supporting the Store Manager in day to day running of the store. A fantastic opportunity has become available for an

You will have previous experience of working as a General Manager at a B&I Head Office contract or Independent school. You will have the following skills: A genuine interest in food & excellent customer service skills Excellent client relationship skills An all-round team player and leader An organi

Exceptional level of customer service, exceeding client expectations Deliver events in line with budget set by sales team Motivate, lead and support team as the only senior sales manager Supplier management Carry out operational site visits with both venue representative and clients Support sales te

Exceptional level of customer service, exceeding client expectations • Deliver events in line with budget set by sales team • Motivate, lead and support team as the only senior sales manager • Supplier management • Carry out operational site visits with both venue representative and clients

The Role Ensure the smooth day-to-day running of the store Oversee all dispensing activities and support clinical excellence Work closely with the in-store optometrist, assistant manager and wider retail team to deliver exceptional customer service Take ownership of operational and commercial perfo

Their Regional Manager will work closely with you. Doing the day to day running of an optical practice -Ensuring that customer service is at the top of your agenda -Driving the business forward -Staff training and keeping the team motivated and engaged -Administration responsibilities and compliance

Technical Service Delivery Manager Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experie

The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of customer service, security and health and safety. Provides reception, administration, and exceptional customer s

We are seeking a dynamic and experienced Retail Manager to lead our team in delivering exceptional customer service and driving sales performance. The ideal candidate will possess strong leadership skills, a passion for retail, and the ability to communicate effectively with both customers and team

Job function Management and Customer Service Industries Accommodation and Food Services Referrals increase your chances of interviewing at Pertemps Network Group by 2x Sign in to set job alerts for “General Manager” roles. Be among the first 25 applicants Pertemps Network Group provided pay rang

As the Service Contract Manager, you will also be supporting the customer to ensure that the service and support they receive from our , matches their expectations, and to evolve the contract to fulfil the customers' needs. As a Service Contract Manager, your main focus is to maintain service levels

In this role, the successful Auto Electrician Service Manager would be responsible for overseeing and supporting field-based engineers working across customer sites providing real-time solutions to site issues and engineer queries. Oversee and support field-base engineers.

My leading Technology client are looking for a Claims Handling Manager to take responsibility for the Claims Investigation and Validation process, as well as the outsourced customer contact centre provider and teams. This is a crucial role in order to provide effective oversight of their claims handling service and ensure the delivery of good customer outcomes through out the process. You'll also be responsible for monitoring Outsource Service Providers performance against SLAs; identifying and driving improvements; acting as a point of escalation to resolve emerging risks or issues; and providing direction to assist with complex claims. This is a high profile position in a supportive and top performing team. A brilliant opportunity! The following skills / experience is essential: • Strong background in Retail insurance, • Claims Handling background, • Overseen a Contact centre team (either outsourced or in-house), • Excellent communication skills Salary: Up to £70,000 + bonus + good package Location: London (good work from home options available) If you are interested in this Claims Handling Manager position and meet the above requirements please apply immediately.

Job Title: Pre-Construction Manager Location: UK – Hybrid 2/3 days a week in Central London Type: Permanent Salary: Up to £45,000 DOE About the Company Our client is a growing Independent Distribution Network Operator (IDNO) within the utilities sector, delivering high-quality, efficient, and customer-focused network connection solutions across the UK. With a strong pipeline of projects and a reputation for excellent service, they are seeking a Pre-Construction Manager to strengthen their team. About the Role The Pre-Construction Manager will play a pivotal role in managing client projects from initial enquiry and design through to handover into delivery. Acting as the main point of contact for clients, developers, DNOs, and ICPs, you will ensure all pre-construction activities are coordinated effectively to meet project timescales. This position is open to candidates from two possible backgrounds: • Experienced Pre-Construction / Project Coordination professionals with utilities, ICP, DNO, or IDNO experience., • Ambitious individuals from a project support, coordination, or multi-utilities background who are eager to be trained and developed into the role. Key responsibilities include: • Acting as the primary client and stakeholder contact during the pre-construction phase., • Organising pre-start meetings with clients and developers., • Coordinating design information and connection designs with clients, DNOs, and ICPs., • Initiating legal processes where required., • Arranging procurement and delivery of long-lead items such as substations, GRP housings, and switchgear., • Managing asset value quotations, MPAN requests, and point of connection (POC) arrangements., • Raising purchase orders, processing invoices, and maintaining project documentation., • Coordinating Adoption Agreements (AA) and Bilateral Connection Agreements (BCA)., • Leading handover meetings with Project Managers once projects are ready for construction. What We’re Looking For Essential: • Strong organisational skills with the ability to coordinate multiple projects simultaneously., • Excellent communication and stakeholder management skills., • A customer-focused mindset and a commitment to delivering outstanding service., • Pre-construction, project coordination, or tendering experience within ICP, DNO, IDNO, or multi-utilities., • Knowledge of substations, GRPs, MPANs, and POC processes., • Background in utilities, engineering, energy, or construction support/coordination., • Experience in customer-facing or project support roles., • A proactive attitude and willingness to learn from an experienced Pre-Construction Manager. What’s on Offer • Competitive salary package, dependent on experience., • Hybrid working options (office and home-based flexibility)., • A supportive team environment with strong development opportunities., • Full training and mentoring available for junior candidates., • The chance to join a dynamic and expanding utilities provider at an exciting stage of growth. If you are interested in the role, please submit a CV for consideration. Please note that only shortlisted candidates will be contacted.

Senior Strategy Analysis Manager Location: Central London (3 days per week in office) Base Salary: £70,000 Company: Leading Rail Service Provider We are seeking a Senior Strategy Analysis Manager to join a dynamic commercial strategy team within a major UK-based rail operator. This is an exciting opportunity to provide key insights into revenue analysis, business planning, and commercial reporting, working closely with the senior leadership team and stakeholders such as the Department for Transport. Key Responsibilities: * Lead and manage a team of 3 Analysts, overseeing analysis related to passenger demand, trends, customer behavior, pricing, and revenue protection activities. * Provide valuable insights into forecasts, commercial models, partnerships, and revenue effectiveness to support the commercial decision-making process. * Take the lead on the development and delivery of annual business plans, revenue insights, and monthly commercial reporting. * Collaborate with the Revenue Management team and provide strategic data to inform decision-making. * Lead the development of the data and analysis strategy for the Commercial department. Ideal Candidate: * Experience within the rail industry is preferred, but not essential. * Solid understanding of revenue analysis and management principles. * Strong leadership experience, with a proven track record in managing and developing a team. * Technical proficiency in tools such as Tableau, PowerBI, and SQL. Interview Process: * Stage 1: 45-minute initial screen with senior leadership. * Stage 2: A practical task summarizing a piece of price sensitivity research and presenting findings to the board in a 6-slide presentation. If you're looking for a strategic role with a focus on data-driven decision-making in the rail industry, apply now!

General Manager – Restaurant, Bar & Events London £70,000 - £80,000 This two-floor venue combines multiple restaurants, bars and a thriving events calendar – a high-volume, complex operation that needs a General Manager with the experience and energy to take full control. The General Manager will lead the entire site, managing different concepts under one roof while keeping trading standards and compliance at the highest level. They’ll conduct audits, work closely with Marketing, Events and Security, manage third-party partners, and ensure the venue is promoted and positioned as one of London’s go-to destinations. Customer engagement is key – this role needs a hands-on operator who enjoys being on the floor, building strong relationships and driving the guest experience. Commercial performance is just as important, with direct reporting to the Managing Director. What we’re looking for: • Experience running large, high-volume venues – multi-site experience a real advantage, • Highly organised, strong communicator and natural leader, • Hands-on operator who thrives on the floor, • Comfortable with audits and improving processes, • Commercially and financially sharp

We are Strata! Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face 2 face experiences. As a people-first business, we encourage ambition, support and reward. We’re always listening and open to your ideas, just as we do with our clients. Our name? It’s Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters. Senior Delegate Manager Reports to: Head Of Delegate Management Location: Hybrid (minimum 1 day per week in London Office) Travel: Required for onsite event delivery Role Overview: The Senior Delegate Manager is responsible for leading the delivery of complex delegate management projects across Strata Create’s events portfolio. This includes managing attendee logistics, contributing to budget and timeline planning, mentoring junior team members, and ensuring service excellence throughout the delegate journey. The role requires strong operational skills, platform knowledge, and the ability to work collaboratively across teams and with clients. Key Responsibilities: Project Delivery • Lead delegate management for high-profile or complex events, acting as the main point of contact for clients and internal stakeholders., • Manage all aspects of attendee logistics including registration, travel, accommodation, visa support, and onsite delivery., • Ensure SLA compliance and exceptional customer service across all delegate touchpoints., • Collaborate with the Digital Operations team to ensure seamless integration of registration platforms and apps (e.g., Swoogo, CrowdComms, Cvent, Spotme), with accurate data management., • Troubleshoot and resolve issues swiftly and professionally, escalating to the Team Manager when necessary., • Mentor and support Delegate Managers and Coordinators, sharing best practices and providing guidance on project delivery., • Assist the Team Manager in identifying training needs and supporting onboarding of new team members., • Maintain accurate data and reporting across registration platforms and apps., • Ensure compliance with internal policies, client expectations, and industry standards., • Manage post-event attendance analysis and reporting., • Participate in post-event debriefs (internal and client-facing), applying a critical eye and sharing learnings across the team., • Deliver excellent customer service and anticipate client requirements., • Monitor the quality of client deliverables and uphold high standards onsite., • Act as a professional ambassador for Strata Create at all times., • Stay abreast of emerging event technologies and confidently recommend innovative solutions. The Candidate: • Strong experience in delegate management and onsite event delivery, ideally across multiple sectors., • Proven ability to manage complex logistics and high-volume attendee programmes., • Working knowledge of registration platforms and data management (e.g., Swoogo, CrowdComms, Cvent, Spotme)., • Highly organised with excellent attention to detail and time management., • Strong communication skills (verbal and written), with high levels of literacy and numeracy., • Advanced Excel skills and confidence working with data., • Comfortable working in a fast-paced environment with shifting priorities., • Willingness and ability to travel for onsite event delivery., • Experience in pharmaceutical and automotive sectors is highly beneficial., • Availability to work outside of standard business hours when required. For more information about Strata and the exciting work we do, please visit our website:

Reports to: Studio Manager Location: Chelsea, London (SW10) Commitment: Full-time, office-based Role Overview Tilly Sveaas is a fast-growing jewellery brand based in Chelsea, looking for a proactive and detail-oriented Operations Assistant to play a key role in keeping our business running and growing smoothly. Working directly for our Operations Director and closely with other members of the team, you’ll compile regular trading and operations reports; consider forecasting, ordering, and stock keeping to manage stock coverage; and organise freight and logistics. We are a small team of 10 and this is a collaborative role that will give you experience and insight into our whole business. This is an exciting opportunity for someone who wants to grow with a scaling ecommerce brand. Key Responsibilities Merchandise and stock operations • Generate weekly and monthly stock, merchandise and sales reports, • Generate weekly and monthly operations reports including returns, refunds, logistics and customer service, • Use insight to feed into order forecasts and on-site merchandising, • Manage uploads and pricing changes for our ecommerce customers on-site and for our wholesale customers in price lists, • Regular stock takes of products and packaging including updates on WooCommerce, Unleashed and Xero, • Raise, update and process purchase orders, manufacturing assemblies and inventory receipts, • Ensure order confirmations, invoices and packing lists are stored and organised, • Maintain up-to-date database of product costings and supplier options, • Cost new parts and products for launches, • Create parts and Bill of Materials in Unleashed, • Liaise with our packaging suppliers, ensuring orders are placed and delivered on time, • Assist finance in month end queries on stock, invoicing and purchase orders, • Assist colleagues in preparing for key eventsYou might be a fit if you are…, • Someone with 1–2 years in an operations, supply chain, or finance-support role (eCommerce experience preferred)., • Able to work in a fast-paced, deadline-driven environment., • Someone with strong attention to detail and organisational skills., • Someone with excellent, clear, verbal and written communication skills., • Someone with an analytical and pragmatic approach to work - ability to autonomously solve problems., • Someone with strong commercial awareness., • Someone with a strong competency with Excel/Google Sheets., • Someone with strong technical skills - WooCommerce, Unleashed and Xero preferred (training will be provided but familiarity with eCommerce platforms/ERPs is essential).Benefits, • Salary range: £30-£35k DOE, • Relaxed office environment in Chelsea, SW10, • Private healthcare with BUPA, • 21 Days Holiday plus Bank Holidays, • 60% staff discount on jewellery

Job Title: Digital Journey Manager Client Location: Central London - Hybrid (3 days on-site) Starting: October 25 Salary/Pay Rate: £284.81 per day / 74,000 per annum Hours: Full-time Duration: 12 months Empower small businesses and self-employed individuals worldwide! As a Digital Journey Manager, you'll be a key player in shaping the future of how customers interact with a leading financial software ecosystem. This role offers a unique opportunity to blend strategic thinking with hands-on execution, transforming the customer experience from initial engagement to long-term advocacy. Join a team that's passionate about innovation and making a real difference in the lives of millions. Ready to transform the digital landscape for small businesses? In this exciting role, you will champion the customer, using data and insights to craft seamless and intuitive journeys across web and mobile platforms. Collaborate with cross-functional teams to bring your vision to life, driving personalization and optimization strategies that deliver measurable results. This role is open for a limited time. Next steps will be shared with shortlisted candidates by COB Thur 4th Sept. Due to the high volume of applicants, we may be unable to reply to each applicant individually. What You'll Do: • Lead the design, development, and ongoing optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support)., • Define the vision and key performance indicators (KPIs) for digital journeys, ensuring alignment with business goals and customer needs., • Be the voice of the customer, leveraging insights, data, and feedback to champion improvements across all digital touchpoints., • Translate strategic goals into actionable roadmaps, partnering with product, design, engineering, and marketing teams., • Drive personalization and segmentation strategies to create tailored experiences for diverse customer segments., • Ensure all digital journeys are compliant, accessible, and consistent with brand guidelines., • Monitor journey performance through analytics and customer feedback, identifying areas for improvement and opportunities for innovation., • Spearhead test-and-learn experiments (A/B testing, multivariate testing) to optimize the customer experience., • Regularly report on performance metrics to senior leadership, showcasing achievements and identifying areas for further development., • Collaborate with cross-functional teams to deliver cohesive and seamless experiences across various channels (web, app, and service)., • Influence stakeholders and align priorities across multiple business units., • Cultivate a culture of customer-centricity, innovation, and continuous improvement. Must-Haves: • Bachelor's degree in Business, Marketing, Digital Experience, or a related field (or equivalent work experience)., • Demonstrated success in digital product, journey, or experience management., • Solid understanding of digital analytics, customer research methodologies, and CX best practices., • Experience with journey mapping tools, A/B testing platforms, and personalization technologies., • Proven ability to manage multiple projects involving cross-functional teams in an Agile environment., • Exceptional communication, stakeholder management, and influencing skills. Nice-to-Haves: • Experience in financial services, SaaS, or e-commerce customer journeys., • Familiarity with CRM and marketing automation platforms., • Deep understanding of small and medium-sized business (SMB) customers and their digital needs., • A track record of delivering measurable improvements to conversion rates, customer retention, or customer satisfaction. Client Description: Our Client is a global technology platform that specialises in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting our employees and customers at the heart of everything that we do. We are currently recruiting for a Business Development Manager at Charlton FC. Location: Charlton FC Rate of pay: £40,000 per annum Working pattern: 40 hours per week, Monday - Friday, 9:00-17:00 (occasional weekends) Key responsibilities • Drive sales efforts to promote and sell the conference and event facilities at Charlton FC, targeting potential clients, corporate groups, and event planners for bookings, • Maintain and nurture relationships with current clients, ensuring they are satisfied with the facilities and services, and identify opportunities to increase business through repeat bookings or upselling services, • Identify new business opportunities, generate leads, and conduct market research to understand trends, customer needs, and competitive offerings, helping Charlton FC stay ahead in the events and hospitality market What's in it for you? Working with Gather & Gather has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities to keep you content. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Private medical eligibility, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. The ECS team is evolving beyond its legacy perception as a reactive "break-fix" support function. This role is critical in executing and advancing that transformation in the EU region, elevating ECS to be seen as a proactive, strategic partner that enables leaders to focus on what they do best. While break-fix support remains a component, the primary focus is on delivering greater value through technical consultancy, innovation, and executive engagement. This leader will manage a small team of 2–3 ECS Leads, providing guidance, coaching, and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? • Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master’s degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred., • Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10–20 % across Europe, plus 1–2 global trips per year., • 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment., • Demonstrated experience coaching or managing small technical teams and leading cross-functional project work., • Proven ability to influence, negotiate, and communicate with senior stakeholders, adjusting approach for cultural and situational nuance., • Fluent English (written & verbal). Proficiency in at least one additional EU language (e.g., French, German, Dutch, Spanish) is an advantage., • Minimum 5 years providing customer-facing end-user IT support, with preference to candidates who have experience supporting executives and senior leaders in large organisations., • Proven ability to read the room, calibrate communication style, and influence outcomes with board‑level stakeholders., • Organizationally and cross‑culturally savvy; adept at leveraging global networks to mobilise resources and deliver complex initiatives., • Track record of spotting white‑space opportunities and delivering innovations that boost executive productivity or reduce event risk (cite examples or metrics)., • Intermediate proficiency in supporting end-user technologies in large global organisations (OS and application support, enterprise deployment, security and identity platforms)., • Intermediate proficiency in the understanding of the design and support of audio-visual technologies utilised in corporate meeting spaces (hybrid meeting scenarios, including event-based deployments)., • Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva)., • Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required • Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred., • Experience in broadcasting, streaming, and videography is an asset., • Experience with Adobe suite of creative applications (Photoshop, Premiere), or similar platforms is an asset., • Experience in corporate communications, event management or related fields is an asset. What will be your key responsibilities? • Build strong, trust-based relationships with executive stakeholders across the Pet and Food segments, positioning ECS as a strategic partner and enabler of executive effectiveness., • Lead the execution of the updated ECS strategy in the EU region, with a focus on elevating ECS from tactical support to high-value digital consultancy., • Act as a key advisor on digital productivity, collaboration best practices, hybrid meetings and events, device strategy, executive digital experience, and information security., • Identify and lead both immediate and long-term technology initiatives to enhance executive digital capability, serving as project manager for delivery and adoption., • Champion the voice of the executive customer within Mars Digital Technologies, advocating for service delivery improvements through partnership with internal support teams., • Collaborate closely with Corporate Affairs to support executive communications, including live broadcasts, recorded content, and leadership summits, ensuring engaging, seamless experiences., • Lead the technical planning and delivery of high-profile events, advising on creative and technical enhancements and coordinating efforts across functions., • Provide executive IT support as needed for high-impact or coverage-related scenarios, modelling service excellence while mentoring and developing ECS Leads., • Contribute to the ongoing evolution of the ECS strategy by identifying regional innovation opportunities and recommending improvements that enhance service value and perception. What can you expect from Mars? • Work with diverse and talented Associates, all guided by the Five Principles., • Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today., • Best-in-class learning and development support from day one, including access to our in-house Mars University., • An industry-competitive salary and benefits package, including a company bonus. #TBDDT

Senior/ Lead Product Manager Insurance expereince Policy Admin and Broking Systems My client is a leading insurance broker distinguished by its 'white glove' service model, delivering premium, personalised insurance advisory services through its branch network and telephone channels. They are seeking a Senior Product Manager to lead the transformation project and focus on customer and sales advisor needs to prioritise feature and functionality roadmaps to drive business growth. Key Responsibilities • Work closely with teams across the organisation to understand business performance, set product and technology strategy and drive business growth. Product in our context is defined as the both the end to end internal systems across a sales advisors workflow, policy admin and broking systems, and the experience the customer receives across apps, voice and other channels., • Partner with enterprise architect and other technology SMES as they define the architecture blueprint. Define the goals, business capabilities and ensure the roadmap aligned to business and financial goals to drive growth, • Understand local customer and market needs to drive roadmap and GTM strategy by being the voice of the customer, • Plan and implement the architectural roadmap and tech backlog to improve the customer and sales advisor experience, • Assess the customer and sales advisor experience in identifying requirements that will be translated into the streamlined backlog for software delivery, • Voice of the advisor: Translates advisor pain-points into tech delivery to ensure seamless workflow for advisors across the branches, • Lead workstreams to include analytics, customer discovery, market analysis and competitive benchmarking to drive data driven decisions on features, functionality and sales plans, • Knowledge and strong experience in the multi-channel digital experience space, • Extensive experience in a product management role, • Experience of product and software engineering practices and software development, • Experience in defining and delivering software platforms and features on consumer facing products across operating systems and applications, • Extensive experience working cross functionally with Engineering, UX/UI, sales, finance and other stakeholders

About Us: Rizing, a Wipro Company, specializes in SAP® consulting for Fashion, Retail and Consumer Industries. We offer complete solutions on SAP S/4HANA® for Fashion and SAP S/4HANA® Retail, tailored to apparel, footwear, fashion, and retail companies. Rizing’s global presence and deep industry expertise, makes us a market leader in the SAP S/4 Fashion and Retail space, with successful SAP implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: • Work on multiple projects simultaneously or one large-scale project., • Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: • Providing industry specific solutions and best practices knowledge to customers., • Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries and ensure that these solutions are delivered on time and are of the highest quality., • Understanding customer requirements and assist in selling additional business. Work closely with Rizing sales force to create and define consulting projects and ensure that the customer's overall business objectives and needs are translated into well-defined and justified projects. This includes preparing work plans and contributing to proposals that describe the process used to meet the customer's needs and include deliverables, timelines and estimates of the costs and resources required., • Demonstrating creativity and thought leadership and use experience in substantiating the proposed solutions to the client., • Acting as a key customer contact and exercise authority appropriate to particular customer requests commensurate with customer expectations of decision-making and consistent with Rizing policies and practices., • Maintaining and expanding customer contact at a high level and building credible relationships with key customer personnel., • Contributing to consulting projects by analyzing client's business processes and designing the appropriate solution. Move logically and creatively from facts to conclusions., • Conducting strategic level workshops with customers to drive an IT solution for acceptance., • Developing solution framework and implementation plan to achieve customer’s business targets. Provide Leadership by: • For assigned area, overseeing all project activities leading to the implementation of the solution designed., • Providing guidance and direction on Enterprise Applications/Technology to customer and employees., • Working with all stake holders of a given project to ensure seamless and successful delivery of services to the customer., • Informing the relevant country organizations of customer needs/trends in the marketplace and alerting them to potential long-term opportunities., • Working with the Project Manager/Consulting Manager and Project Leads in drafting the project plan (scope, effort, deliverables, timelines and resources), assisting in identifying and recruiting team members, and preparing and assisting in the preparation of individual work plans., • Research on new technologies and tools to accelerate the solution development & implementation. Help upgrade existing frameworks to satisfy current needs of the organization., • Participate in pre-sales engagements, demonstrating the ability to connect with customers when discussing best industry practices and appropriate technology solutions., • Interact with Rizing country organizations as appropriate, to deploy the requisite expertise on the engagement team to address specific customer needs in a timely and efficient manner., • Be a role model and coach for team members by playing a mentor role. Identify and nominate necessary training for the development and upskilling of Rizing’s resources., • Document and disseminate knowledge within organization and conduct regular subject matter training (classroom, virtual connect sessions, etc)., • Provide meaningful feedback on the overall performance of project team members., • Work with the Management Team to secure Rizing’s current & future strategy, and its execution., • Champion Rizing’s methodologies and suggest processes improvements required to sustain and improve the operations of the organization., • Propagate and champion Rizing’s culture within all levels of the organization., • Perform any additional duties commensurate with the current role, as and when required by the management., • Performs other duties as required. Required Qualifications: • General degree or equivalent/recognized professional qualifications., • Deep understanding of cross-functional processes of enterprise applications or multiple technology platform proficiency with at least 10-12 years of functional and technical experience and industry knowledge., • Possess a thorough understanding of integrated business environments with a deep understanding of the Fashion and Lifestyle industry., • Knowledge and experience in the attune implementation methodology., • A minimum of 2 complete project life cycles in a Architecting role, with customer engagement. Desired Qualifications: • Deep proficiency in OTC/SD, MM/P2P, Retail functional area, • Domain knowledge in the Fashion and Lifestyle industry, • Experience in playing lead roles within the OTC/SD, MM/P2P and Retail functional area, • Experience in working in a Consultancy firm is an added advantage, • Lateral knowledge of all complementary modules, especially related to the cross modular integrations, • Minimum of 6 full cycle implementations, with at least 2 being S/4 HANA Implementations, • Fluent in English (Proficiency in other languages such as German, Dutch, Italian, French, Spanish, Portuguese are an added advantage), • Experience in FIORI, working with the apps within the OTC/SD, MM/P2P and Retail areas, • Knowledge and business experience in working in Order Intake, Orderbook Management and Order Fulfilment teams would be added advantages Knowledge, Skills, and Abilities (KSAs): • Be familiar and updated with state-of-the-art Technology trends., • Excellent communication skills. Ability to articulate ideas and opinions to all stakeholders., • Be result oriented, with an ability to lead and work in teams - interpersonal skills are essential., • Leadership capabilities, result orientation, conceptual thinking, and innovative mindset., • Ability and willingness to take on new initiatives/technologies., • Excellent influencing and persuasion skills with customers and internal project teams and management., • Strong customer service orientation. EEO Statement Rizing is committed to providing a workplace free from discrimination or harassment. We expect every member of the Rizing family to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

Job Title: HR Business Partner Salary: £47,620 - £53,310 inclusive of all allowances Contractual Hours: 35 hours per week Basis: Full time, Permanent Workplace category: Hybrid The job requirements are detailed below. Where applicable the skills, qualifications and memberships required have also been included. ___ describe our approach to workplace attendance 28 days annual leave Generous pension scheme Attachments: ___Attachments: HR Business Partner Make an impact where it matters most. Join our Corporate HR team and help shape the future of our workforce at the City of London Corporation. We're looking for a proactive, knowledgeable HR Business Partner to work directly with departmental leaders to deliver a high-quality, responsive HR service that supports operational and strategic goals. About the Role As an HR Business Partner, you’ll be the key HR link between the Corporate Centre and your client department. You’ll work closely with departmental managers to: • Drive the People agenda forward in alignment with the People and corporate strategy, • Understand and proactively respond to local workforce needs, • Support all aspects of workforce planning, • Deliver on organisational change programmes, • Provide strategic partnership and coaching to all levels of the organisation, • Use data / metrics insights and professional judgement to influence decisions and drive impactful change, • Interpret and advise on workforce data. Taking full ownership of people data and partnering proactively to identify trends, patterns and delivering targeted solutions., • Support complex employee relations matters and offer forward-thinking outcomes across the Corporation. Ensure consistent application of HR policies and procedures You’ll also play an active role in supporting and championing HR initiatives across the departments as required. About You You’re CIPD qualified (or equivalent) and bring a strong generalist or employee relations background. You have: • A strong track record for understanding departmental business strategy and translating priorities into added value people plans, • Strong analytical and diagnostic skills, • Proven experience in supporting the business and managing organisational change activities including TUPE and restructures, • A deep understanding of employment law and public sector HR challenges, • Experience of advising senior leaders and developing HR best practices, • Experience of fostering positive and productive relationships with our partners and employees, • Excellent written and communication skills with the ability to communicate effectively across a range of audiences. Ability to influence audiences with varying levels of capability up to and including Senior officers or members., • Confidence conducting complex investigations and interpreting legal implications, • A collaborative, people-first approach to building HR capability, • A passion for customer service and delivering professional HR support to the business, • Strong time management, organisational and prioritisation skills and the ability to work under pressure. Resilient, adaptable, and flexible. This role requires someone who is both strategic and hands-on, comfortable managing ambiguity, and driven by continuous improvement. Why Join Us? Working at City of London Corporation offers a unique opportunity to work in one of the world’s most historic and dynamic cities. At City Corporation, we’re committed to making a real difference. You'll play a key role in our transformation journey – helping to deliver meaningful change, improve people outcomes, and blessed, shape the way we operate as an organisation. Our vision: one team, one purpose In People and HR, we are working to new standards for how we work together aligned to the following principles: • Accountability: We will own our outcomes, learn from mistakes, and strive for excellence., • Proactivity: We will anticipate needs, communicate clearly, and act with a customer-first mindset., • Courage: We will challenge the status quo, face conflict when necessary, and champion diversity of thought., • Trust: We will empower our people, foster safe spaces for dialogue, and celebrate our successes You’ll be joining a supportive team that values innovation, inclusion, and continuous learning and that is aligned to our greater vision and purpose for People and Human Resources Key Requirements • NVQ Level 4 / CIPD or equivalent qualification, • Proven experience in HR business partnering or advisory roles, • Expertise in UK employment law, HR policy, and public sector frameworks, • Skilled in workforce planning, data interpretation, and stakeholder management The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community. We reserve the right to close the advert earlier should we receive a high number of applications. Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs. For more information on our categories for workplace attendance, please view our guide ___. We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.

Title: Platform Manager – Global Technology D2C Location: London Office Work Engagement: 3 fixed office days per week (Monday, Tuesday, Thursday Project Duration: 1 year, with possible extension About the Role We are seeking an experienced Platform Manager to join our Global Technology D2C team, responsible for managing and optimising our Shopify Plus ecosystem of 400+ stores worldwide. This role requires both business and technical acumen, with an end-to-end understanding of D2C architecture — spanning storefronts, integrations, operations, and data flows. As part of our team of Shopify Plus platform, you will oversee its setup, configuration, and ongoing performance, ensuring that our stores run smoothly, securely, and efficiently. You will act as a subject matter expert, providing technical proficiency, documentation, training, and hands-on problem-solving while enabling new capabilities and integrations across the business. This is a pivotal role for someone passionate about eCommerce technology, platform scalability, and operational excellence in a high-growth global environment. Key Responsibilities Setup, configuration, and ongoing management of Shopify Plus instances, integrations, and upgrades. Oversee and optimise the end-to-end D2C architecture, including integrations with PIM, OMS, WMS, Finance, CRM, and Reporting systems. Manage user permissions, access controls, and customer data privacy requests (deletions & data access). Implement and manage Shopify Flows and customer service workflows as needed. Partner with territory platform managers to align global standards and share best practices. Translate complex business problems into scalable technical solutions, and work with engineering teams on front-end and back-end design. Troubleshoot critical Shopify configuration issues in production environments and drive timely resolution. Create, maintain, and deliver technical documentation, process guidelines, and user training materials. Act as a bridge between technology and business teams, communicating platform capabilities and enabling adoption. Continuously refine, document, and train teams in platform usage to improve performance and efficiency. Qualifications & Experience 3–5 years technical management experience in eCommerce, with hands-on Shopify Plus expertise in multi-instance/global environments. Proven experience with PIM, OMS, and WMS systems. 10+ years IT Business Analysis or technical solution design experience, including at least 3–5 years in eCommerce. Strong working knowledge of Shopify front-end standards, APIs, and data structures. Track record of translating requirements into practical, innovative solutions. Skilled in technical documentation, requirements gathering, and architecture diagramming. Proficient in tools for process design, technical specification, and knowledge management. Demonstrated ability to deliver on time, manage multiple priorities, and work both independently and collaboratively. Excellent written and verbal communication skills for both technical and business audiences. Degree in Information Technology, Engineering, Business, or related discipline.

Sapphire Vehicle Services Limited is a national commercial vehicle fleet management company offering a clearly defined portfolio of support services to a wide range of customers across multiple sectors. Operating from 19 depots across the UK, we provide expert maintenance, repair, and fleet solutions to help keep businesses moving. We are currently seeking an experienced and driven Regional Manager (South) to oversee and manage our operations across Dartford, Thameside, Basingstoke, Waltham Point, and Emerald Park (Bristol). Key Accountabilities and Responsibilities • Lead and manage VMU Managers across the Southern region, ensuring delivery of high-quality service and operational excellence., • Monitor and maintain VMU performance against KPIs, taking corrective action where required., • Ensure compliance with statutory maintenance, company policies, H&S, and ISO standards., • Build and maintain strong customer relationships, acting as the primary regional contact., • Identify and develop new business opportunities to support growth and revenue targets., • Drive productivity improvements, cost savings, and efficiency initiatives across the region., • Ensure adequate staffing and personnel coverage across all sites., • Work with vehicle and equipment manufacturers to resolve service-related issues., • Proven experience in both operations and customer management roles., • Strong technical background in commercial vehicle operations/engineering., • Previous management experience with multi-site responsibility., • Excellent leadership, communication, and negotiation skills., • Strong organisational ability with a focus on results and customer satisfaction., • Flexible approach to working hours and willingness to travel., • City & Guilds qualification (or equivalent)., • Full clean driving licence., • Competitive salary (dependent on experience), • 22 days holiday plus bank holidays, • Company pension scheme, • Free/on-site parking, • Employee discount, • Full-time, permanent role, • Car Allowance

The Company Maison Margaux, a fast-growing luxury British homeware brand, offering the rental of beautiful linens, tableware, cutlery, and glassware for a diverse range of weddings and events, accommodating gatherings from 20 people up to 750. Role Overview As the Events Rentals Assistant Manager, you will play a key supporting role within the Rentals team, working closely with the Rentals Manager to ensure the smooth and efficient delivery of all rental events. This position involves a blend of administrative coordination, operational support, and client-facing responsibilities. You will be instrumental in helping maintain day-to-day workflow, coordinating bookings and logistics, and serving as a key point of contact for clients to uphold our high service standards. Your contributions will help ensure each event runs seamlessly from planning through to execution Key Responsibilities: • Assist the Rentals Manager in managing daily operations, rental enquiries and stock management, • Liaise with clients from initial inquiry through to post-event follow-up, ensuring clear communication and a high standard of customer service, • Manage, develop, and support the training of rental team members, • Grow revenue from existing clients by maintaining strong, professional relationships and proactively identifying opportunities for repeat bookings, • Bring a creative eye to the curation of tablescape designs, that align with client visions and elevate the overall event aesthetic, • Assist with the preparation of client proposals, invoicing, and general administrative tasks, • Anticipate potential issues and respond proactively to last-minute changes or challenges Requirements: • Previous experience and passion in Events, • Strong leadership with the ability to motivate and engage teams, • Excellent interpersonal and communication skills with a client-focused approach, • Highly organised, with excellent attention to detail and the ability to prioritise effectively, • Proactive and resourceful, with a hands-on approach to problem-solving, • Proficient in administrative tasks such as Excel and Outlook, • Team player with a strong work ethic What We Offer: • Hybrid Working (1 or 2 days from home), • The opportunity to be a part of an exciting and rapidly growing brand., • Career progression opportunities for the right candidate who is driven and keen to grow in this field., • 20 days annual leave; Holiday entitlement increases with years of service up to 30 days, • Employee discount., • Fun working environment; social and charitable activities throughout the year.

HR Service Centre Advisor – Cases - Dutch Speaking Role profile This role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face. You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates. Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team. HRSC is also the first point of contact for general pay slip queries receiving high volume of calls on pay day. You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard. Key Responsibilities Service Delivery • Act as first point of contact for HR and payroll and deliver an advisory service for our Dutch and UK associates., • Log and manage cases in the HR case management system, • Complete system-based HR transactions against Service Level Agreements, • Help, support and resolve all queries from emails, face to face or telephone calls, • Provide consistent and expert advice in line with HR policies and country legislation, • Support with all sickness queries, • Create and issue contracts and letters as and when required, • Ensure audit compliance is met with any transaction you process, • Under the leadership of the HRSC Manager and Senior Advisors, prioritize transactions in line with Service Level Agreements and Customer needs, • Manage and maintain accuracy in all your correspondence, • Ensure you remain up to date with HRSC processes and procedures, • Identify opportunities for process improvement and make the process improvement manager aware of any issues, • Work with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and support, • Support with upskilling of new team members, • Understand payroll process and answer FAQ, • Creating, signing and terminating Employment Contracts, • Creating, signing additional documents for Employees Key responsibilities • Support other areas of the HRSC with calls and emails in peak periods, • Maintain a high level of knowledge of policies and ensure you keep up to date on legislation changes, • Ensure the materials used to support the processes are up to date, • Attend Training and upskill sessions delivered by the HRSC Manager, • Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems Key Skills, Knowledge & Experience • Fluent Dutch – Written and Verbal, • Able to work to tight deadlines, • Accuracy is critical in this role, • Attention to detail is essential, • Ability to work accurately under pressure while maintaining high customer service standards, • Excellent communication skills both written and oral, • Excellent IT skills with knowledge of Word and Excel, • Positive and confident approach, • Ability to assess and judge when a transaction is more complex and requires additional support, • Ability to spot patterns and identify where there is an opportunity for improvement, • HR Professional education or qualification is ideal, • A strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage

Building Services Contract Manager M&E Service Provider Commercial Building - City of London £65-68,000 Salary Car Allowance Annual Bonus Pension Etc Our customer are one of the leading FM and HVAC services providers in the UK and with global coverage, who seek a Contract Manager to run one of their long-held commercial multi-tenant buildings in the City of London. This organisation are responsible for planned and reactive maintenance to electrical, mechanical and general building services systems within this building, man-management of a team of multi-skilled engineers, support staff as well as liaison with specialist contractors to deliver a 5* service. Guideline salary for this position is up to £68,000 for the right individual, while package comprises of a car allowance (£5,000) as well as a discretionary bonus of up to 20%, as well as a standard company pension. Day-to-day duties and responsibilities include but are not limited to: • Responsible and full accountability for operational service delivery, financial management (P&L), people management, compliance and risk management, • Delivery of contractual commitments and monthly, quarterly and annual reporting to the client, • Delivery of internal monthly reporting and presenting to senior stakeholders, • Evaluate applicable proposals and required changes to services identifying financial, personnel and operational performance implication and improvements, • Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability, • Ensure succession planning arrangements are in place, • Ensuring business policies and processes are effectively communicated and implemented within the contract, with a key focus on QHSE, statutory legislation, Health & Wellbeing and DE&I, • Engages executive involvement as needed to leverage the broader Business to introduce new scope & business pricing, as part of delivering an integrated set of services, • Direct management and engagement of preferred/approved supply chain, • Sets and supports the overall strategic vision and delivers best in class operational service to help enhance the workplace experience, • Delivering complex projects and ensuring successful delivery, • Risk management - identify risk and adopt appropriate mitigation measures, • Compliance management – ensuring all activities comply with current statutory legislation While candidates do not need to be qualified in an engineering it is preferable, and any interested parties must have a demonstrable history of delivering M&E maintenance or TFM contracts within a commercial / corporate services environment. Person Specification • Experience as an operational and serviced focus leader, in a similar role, • Possess solid understanding of contract commercials, • Be innovative & have proven capabilities to develop & grow contracts / portfolio, • Experience at interfacing at all levels throughout an organisation, • Able to command credibility and can influence a broad range of stakeholders, • High level of personal credibility, customer relationship management, networking and interpersonal skills, • Proven change management experience in the development & implementation of strategic plans, • Exceptional collaboration and community building skills, • Understanding of contracts and commercial models in the market, • Understanding of Industry knowledge and trends Based in the City of London, the building comprises landlord services as well as some tenant/shared areas with tenants of the building being typical of the City, mainly financial / professional services firms. As such, the successful individual will be customer-focused and articulate, capable of delivering a strong service, be reachable and accountable with regular meetings, and drive positive culture for the site-based team. With a huge range of contracts across multiple sectors within the commercial environment including Real Estate and Corporate, Healthcare and Critical Engineering, there are multiple avenues for progression for a dedicated and motivated contract/account manager looking to further their career.

We’re Hiring: General Manager – Hammersmith | £40,000 + Benefits Are you a natural leader who’s passionate about great food and outstanding service? Join the Pure family as our next General Manager in Hammersmith. 🌿 This is a hands-on leadership role where you'll drive performance, inspire your team, and deliver a top-tier customer experience every single day. What You’ll Do → Lead and motivate a high-performing team → Deliver amazing food and service with consistency → Build a fun, engaging, and positive work culture → Support recruitment, training & development → Keep daily operations running smoothly → Uphold top standards for food quality & safety What You’ll Get → Up to £40,000 per year → £15 daily food allowance (£3,600 yearly) → Clear career development & training → Private healthcare → Quarterly bonus potential → Up to 28 days holiday, rising to 32 → Regular team outings & Pure parties 🎉 About Us 💙 At Pure, we’re on a mission to bring pleasure back to food-on-the-go — with fresh, seasonal meals made daily in-house. We’re proud to serve energising breakfasts, barista coffee, and feel-good lunches that fuel our customers and teams. Our people are everything. We live by our values: Thoughtful | Passionate | Inventive | Generous 📩 Sound like a great fit? Apply today and lead something fresh in Hammersmith!

WHO WE ARE We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people that make the difference—health and wellness practitioners. UNTIL is the home of growth—for the best health and wellness professionals and for exceptional talent. We’re passionate about helping people progress in their careers, providing them with opportunities, support, and exposure to the right experiences. For practitioners, we’re more than real estate—we’re access to the tools, community, and support they need to grow, scale, and thrive in their business. With three central London clubs (Soho, Liverpool Street, and Marylebone), and ambitious expansion plans in 2026, we’re redefining the wellness category by building a community where practitioners and team members can unlock their potential, collaborate, and grow. ABOUT THE ROLE The purpose of this role is to bring to life and create an operation, team and culture that delivers on our member proposition and our behaviours whilst building a market leading guest experience. The AGM is responsible for creating a strong brand name through inspiring and supportive leadership by working closely with the General Manager. This role is critical as it will be one of the main drivers of delivering the best service possible. Whilst leading the creating and executing of all the higher value elements of the proposition, you also need to focus on networking and community, personal and team development to deliver a commercially healthy site. It will require you to work closely with the Community & Events Lead and the Sales team to ensure new members are onboarded properly and set up to be high value and actively contributing to the community. Responsibilities • Building and developing an efficient and effective on-site team that embodies the culture and personality of the brand, • Helping GM with recruitment, • Development of team, • Leadership / personal development, • Running the site in the absence of the General Manager, • Creating and evolving an onsite operating model that consistently delivers a best-in-class service to members across both member services and guest experience, • Process and systems, • Efficiency and execution, • Health & safety, regulatory compliance, • Supporting the management of commercial performance of the site to drive strong contribution to the group, • Member retention, • Utilisation of rooms tracked, • Driving commercial projects such as event hire and growth services, • Building and developing an efficient and effective on-site team that embodies the culture and personality of the brand. This will entail: • Supporting the recruitment and training process of new staff, continually reviewing their delivery to ensure excellence across member and guest experience, • Developing your own leadership skills and acting as a role model for the team, • Creating a culture of personal growth and aligned to our behaviours, • Covering reception during periods of sickness or absence, • Managing the commercial performance of the site to drive strong contribution to the group, i.e. driving various initiatives put forward by Head Office, • Ensuring strong member retention and demand whilst upselling other benefits, • Driving community to achieve targeted utilisation rates across the space, • Processing feedback and requests to improve member experience, • Managing the day-to-day operational running of the site WHAT WE’RE LOOKING FOR • Experience working within a similar role, ideally within Health & Wellness, coworking or a members club, • A real passion for delivering high-end customer service, going above and beyond to create memorable experience, • Excellent commercially and operationally - you will have a good grasp of how to drive commercial success as well as ensuring all daily operations are managed., • Growth Mindset: You’re adaptable, resourceful, and excited to wear multiple hats in a startup environment., • Energised by Fast-Paced Environments: You thrive in a dynamic setting and ideally bring prior startup experience., • Team Player: You’re eager to collaborate and build strong relationships with team members and external partners., • Organised Doer: Exceptional organisational skills with the ability to juggle multiple projects and deadlines., • Passion for Wellness: You care deeply about health and wellness and want to contribute to a brand that’s redefining the industry. WHAT WE OFFER • A collaborative and supportive work environment with opportunities to grow your career as part of our home of growth, where you’ll develop faster than anywhere else., • The chance to play a key role in shaping the future of an innovative and growing wellness brand., • Access to UNTIL’s state-of-the-art facilities and wellness resources., • Vitality Health insurance, • Perkbox benefits platform, • Member credits redeemable against our practitioners’ health and wellness services, • 25 days annual leave increasing by 1 day for every complete year of service (up to a maximum of 30 days), • Additional day off for your birthday

🔹 We're Hiring: Portfolio Manager – Real Estate Finance 📍 Hybrid Position - London Based Join a fast-growing Challenger Bank in a pivotal role where risk, relationship management, and revenue growth go hand in hand. ✨ What You’ll Be Doing ✔ Own a High-Value Portfolio – Manage a book of Investment Real Estate Finance clients, focusing on retention, growth, and long-term value. ✔ Spot Opportunities – Identify new business within your portfolio and deliver profitable, compliant lending solutions that drive regional performance. ✔ Balance Risk and Reward – Conduct detailed client reviews, assess credit risk, and manage arrears alongside the Credit Collections team. ✔ Be a Strategic Partner – Work with senior leadership to shape regional sales strategy and build key client and broker relationships. ✔ Drive Operational Excellence – Maintain accurate sales records, forecasting, and reporting to support smart decision-making. ✔ Elevate the Client Experience – Promote customer feedback initiatives and champion service and product improvements. ✔ Stay Market-Smart – Keep an eye on industry trends and competitor activity to help refine products and protect your competitive edge. 🔍 What You Bring A strong track record in portfolio management and specialist lending. You’ll be confident navigating complex credit assessments, and committed to delivering fair and positive customer outcomes.

We are looking for a Beauty Consultant to represent our brand at Harrods, on a 2-day-per-week contract. General duties • Always provide an excellent level of customer service., • Actively traffic stop to attract new customers and build brand awareness., • Provide makeup and skincare consultations as per Company and Store requirements., • Meet artistry expectations and have good artistry techniques while relaying the BY TERRY message., • Book appointments and build ongoing client loyalty. This includes customer database building for BY TERRY specifically as well as store databases to meet both Company and Store KPI expectations. Customers should be contacted regularly to check on how products are working and invite to events., • Ensure the counter is adequately stocked with products, keeping an eye on stock levels throughout the day. To communicate with your manager regarding out of or low stocks and to replenishing where necessary and to ensure products are displayed within current company guidelines., • Maintain the counter by cleaning surfaces and display areas daily with provided cleaning materials. Ensuring all consultation areas are always clean and ready to use. All surfaces, products and brushes should be cleaned and sanitised after each client. It is also vital that good personal hygiene practice is followed throughout the day and to the latest guidelines., • Effectively manage transactions. Stores where required will provide necessary cash handling training., • Be an active team member. Be friendly, approachable, outgoing, punctual, extremely presentable, trustworthy, and reliable. You will be expected to produce your own content for social media and produce and submit at least one ‘look of the week’ or item of content each week., • Always represent the BY Terry brand in the best possible way. Sales • Achieve sales targets and KPI’s as set by the company., • Be a good consistent seller who link sells all the time with the Hero 5 and newness., • Achieve brand items per transaction (IPT) and average pound sale (A£S) expectations., • Currently set at:- IPT = 3. A£S - £150, • Actively promote new launches and promotions. This includes build up discussions with clients and other departments, booking appointments and tracking sales., • Always be aware of daily/weekly personal and counter targets, track sales and feedback any sales information as required at the end of each day. Company : "Beauty is not a stereotype; your personal style is your own signature, to be expressed day by day.” - Terry de Gunzburg, Founder. Founded in the heart of Paris in 2000 by the iconic Terry de Gunzburg, BY TERRY believes in the transformative power of ‘Makeup that Cares’. Our commitment goes beyond luxury - it’s about empowering individuals with skin-loving formulas that celebrate and enhance natural beauty, tailored to each person’s style and life experiences. We champion the beauty of every individual, offering an innovative range of high-quality makeup, skincare, and fragrances designed to not only magnify but also improve skin day by day. Our signature products, Baume de Rose and Brightening CC Serum, embody this belief, blending exceptional skincare benefits with exquisite beauty. With offices in Paris and London, BY TERRY is celebrated globally for its innovation and timeless glamour, present in the world’s most prestigious stores and supported by a comprehensive global distribution network. BY TERRY has earned numerous awards, especially for our groundbreaking hyaluronic-infused powders. Join BY TERRY, and be part of a team that values creativity and a commitment to redefining beauty standards. Immerse yourself in a world where every day is an opportunity to inspire and be inspired. Together at BY TERRY, we make it up, we make it real, we make it recur.

Audience & Experience Manager Who we’re looking for: The Audience & Experience Manager plays a pivotal role in shaping and delivering a seamless and engaging experience for all attendees of the Energy Institute’s event portfolio, from intimate briefings to the flagship International Energy Week (IEW). This role is responsible for mapping audience journeys, building and managing registration systems, ensuring high-quality customer interactions across all touchpoints, and expanding those touchpoints. The ideal candidate will be highly organised, proactive, and comfortable working with data to drive decisions. They should have a passion for delivering exceptional customer experiences and be confident in managing multiple stakeholders, systems, and timelines. A collaborative mindset, a drive for operational excellence and a keen eye for detail are essential, as is the ability to anticipate audience needs and continuously improve processes. This is a fantastic opportunity for someone who wants to make a tangible impact on the success and reputation of high-profile energy events. Who we are: The EI is the chartered professional membership body for people who work across the world of energy. Our purpose is creating a better energy future for our members and society by accelerating a just global energy transition to net zero. We do this by attracting, developing and equipping the diverse future energy workforce; informing energy decision-making through convening expertise and advice; and enabling industry and consumers to make energy lower carbon, safer and more efficient. At the EI we endeavour to find talent that will live and breathe our values. Our employees, and our extensive network of volunteers, pursue their work in line with a set of values reflecting the culture of the organisation: we are inclusive by treating each other with care and respect; we build trust through open and professional collaboration; and we are passionate about making a difference. A registered charity, incorporated by Royal Charter in 2003 but with a heritage dating back more than a century, the EI is licensed to offer professional registration as Chartered Energy Engineer, Chartered Environmentalist and, uniquely, Chartered Energy Manager status. It is also home to a range of collaborative initiatives, including the G+ Global Offshore Wind Health and Safety Organisation, SafetyOn and POWERful Women. We host the annual International Energy Week, International Energy Awards, publish the annual Statistical Review of World Energy, the Energy Barometer, weekly New Energy World Magazine, and provide the Toolbox web app helping the energy workforce learn lessons from incidents and get home safe. What you’ll do: Audience Experience • Own the continuous improvement of the audience journey, from discovery and registration to onsite experience and post-event follow-up., • Use data and feedback to identify friction points and implement solutions that enhance the attendee experience., • Analyse audience behaviour data to inform strategic decisions and improve event outcomes., • Envision, design and deliver creative, engaging audience touchpoints to sustain and grow delegate attendance., • Project manage audience growth planning for International Energy Week, including collaboration with Communities and Membership teams. Registration Management • Own relationships with registration platform providers., • Design and oversee delegate registration bookings systems, ensuring a smooth, efficient and informative experience., • Compose, distribute and manage clear delegate communications throughout the registration and post-registration customer journey., • Ensure smooth digital access to hybrid events for delegates., • Monitor registration across all events, proactively tracking YOY progress, flagging issues and collaborating with the Marketing, Membership, and Strategic Partnerships teams to resolve them., • Be the main point of contact for the Finance team on payment reconciliation and credit control. Delegate Communications • Manage the events inboxes to ensure timely and professional responses., • Manage post-event audience communications and content delivery., • Create, distribute and analyse post-event surveys to inform continuous improvement., • Produce audience reports to evaluate attendance success and propose future developments., • Source, onboard and line-manage short-term contractors to provide customer service for International Energy Week. Onsite • Act as the primary audience host for International Energy Week onsite, ensuring attendee satisfaction through direct and efficient engagement to resolve any immediate challenges., • Own and oversee on-site registration and welcome areas at International Energy Week to deliver efficient access whilst ensuring the continuing safety of all attendees., • Train and support additional staff on the registration platform as and when required to ensure smooth running and administration at all times., • Support Head of Events as needed. Experience The knowledge, experience, and qualifications you need: • Proficient use of Microsoft Outlook, • Good working knowledge of Microsoft Office 365, including Excel, Word, PowerPoint etc., • Good IT literacy/software, • Familiarity with event tech platforms and CRM systems (desirable), • Experience in data analysis and reporting (desirable) Desirable / person specification: • 5+ years' experience in event registration or customer experience roles, • Excellent communication and project management abilities, • Ability to work under pressure and manage multiple tasks simultaneously, • Comfortable line-managing short-term contractors Salary: £35,000 – 40,000 per annum depending on experience, plus benefits Benefits: • Training and professional development opportunities, • Compressed working scheme – extended daily hours in return for every other Friday off, • All-company/team socials, • 25 days holiday plus bank holidays, • Cycle to Work Scheme, • Great office culture To apply, please send your CV and covering letter to before 29th September. Interviews will take place during October.

Your new role • Ensure employee data changes are entered accurately and in a timely manner in line with payroll cut-off dates.* Managing cases in the HR Data Team queue of the Oracle RightNow system and responding to queries within SLAs., • Conducting regular cleansing activities on the iTrent data to maintain the accuracy of the data., • Involvement in system upgrades and UA Testing., • Working very closely with other teams, such as our HR Business Partners, hrDirect, Payroll, Pensions, Car Fleet, HR Systems and HR Reporting teams., • Training the HR community on iTrent systems i.e., iTrent, myDetails and People Manager., • Participation in projects as requested, including continuous improvement to the service we offer., • Previous data entry experience using HR Information System (essential).* High attention to detail, accuracy, and speed of input (essential)., • Excellent customer service skills (essential)., • Demonstrable planning and prioritising skills (desirable)., • A strong communicator both verbally and in writing., • Aptitude to learn new systems. Desired Skills and Experience iTrent HRIS Oracle RightNow Data cleansing Employee records Payroll cut-off SLA management GDPR HR data accuracy HR systems support UA testing HR reporting HRSD team Continuous improvement Internal processes People Manager myDetails HR Business Partners HR operations HR Information Systems (iTrent) Data Entry & Accuracy Customer Service Planning & Prioritisation Process-Driven Work GDPR Compliance System Testing (UA Testing) Team Collaboration Training Delivery Project Participation Attenti Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

THE PERKS • 33 days Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance, • Life Assurance, • Complimentary tickets to The View ROLE PURPOSE You will be an integral part of the Front of House Team. You will manage the day-to-day running of the attraction, whilst ensuring our guests enjoy a premium quality guest focused service. You will lead our Front of House Team, and will motivate our staff to deliver an engaging service of excellence, whilst support the growth of secondary spend revenue. WHO WE ARE LOOKING FOR You have a passion for delivering great service, and you are experienced in leading Front of House Teams. You are a role model, a great motivator, and able to get the best out of your teams. You work well under pressure, and have the ability to manage challenging stations including; accidents, incidents, and emergency situations. TO APPLY Send your CV to . To fast track your application, send us a short video introducing yourself, and letting us know why you would be perfect for the role. YOUR RESPONSIBILITIES GUEST EXPERIENCE • To ensure an excellent standard of customer service is delivered by all team members by monitoring and continually seeking to improve customer service standards, • To lead and motivate the team to ensure that they are undertaking their allocated tasks and responsibilities, • Manage customer complaints and queries in the first instance and know when it is appropriate to escalate the complaint to a more senior manager, • Demonstrate a positive presence within by being alert and aware of guests, present yourself to the highest standard and demonstrate you are approachable, • Ensure that all areas of the guests’ journey; main entrance, box office, photo opportunity, F&B areas, the viewing galleries, and retail area etc. always maintained to the highest standards of presentation, • To deputise as the Guest Journey Manager when required. Including attending meetings as their replacement. COMMERCIAL AND TICKETING • Oversee the operation of the box office, ticketing and retail area’s (including supporting the photo opportunity and F&B)., • Be aware of promotional activity and ticket types, ensuring ticketing procedures are followed., • Assist and serve guests at purchase points, handle cash and card transactions, • Ensure income generation activities are maximised, upselling products at purchase points, • Ensure team members carry out daily checks and coach team members to recognise faults, • Support with the fulfilment and dispatching of online orders on a timely basis, • Management of receiving on-site stock deliveries, • Ensure a smooth running of the retail shop, ensuring all goods are received, and stored correctly and replenishment when required., • Support with completing stock takes and rolling stock takes when required., • To oversee the cash office function and support the Cashier when necessary PERFORMANCE AND RESOURCE MANAGEMENT • Responsible for ensuring that the team is competent in performing the requirements of the Guest Ambassador role, • Actively promote the processes of the annual staff appraisal system aimed at supporting and encouraging staff to give of their best performance and strive for operational and service excellence, • Ensure that all administration relating to personnel matters is completed and that accurate and timely records are maintained, • Active support of structured training programmes in line with any brand, vision, culture and values, statutory requirements (e.g. H&S, etc) and yearly objectives, • Be Involved in the recruitment and selection, • Assist with a structured programme of training and systematically review/give constructive feedback to ensure that procedures and required standards of performance are made clear, • Effective performance and attendance managements, • Management of the staff roster OPERATIONAL STANDARDS • To frequently work Duty Manager Shifts, acting as the main point of contact regarding the daily management of the operation and responsible for the general running of the attraction., • To support the Senior Management Team in adopting the role of ‘Bronze Command’ in an Incident Management Situation by implementing key decisions and instigations made by the SMT., • Support the Operations team with developing a comprehensive set of Standard Operating Procedures (SOP's) relating to ticketing, retail and e-commerce and ensuring these are practiced, • To undertake and ensure compliance with Health, Safety and Fire procedures, • Assist with the preparation of emergency and evacuation procedures, • Instruct team members on controlling crowds - organising queues, and managing guest flow, • To support the retail function with system administration on an ad hoc basis., • Ensure team members carry out daily checks. Coach/train team members to recognise faults/problems, • Ensure that all areas of the attraction are clean, safe, tidy and hazard free, • To work and manage out of hours event and supporting our growing events department. YOUR SKILLS • Demonstrable evidence of delivering excellent customer service and maximising revenue generation, ideally within a large visitor attraction or entertainment venue, • Experienced in managing a team at a large visitor attraction or entertainment venue, • Experience in operating EPOS and/or electronic ticketing systems, • Experience of achieving performance objectives, particularly with regards revenue generation, • Ability to motivate the team interactive style to increase sales and ensure efficiency, • Ability to work effectively in a team with good leadership and motivational skills, • Good knowledge and experience of providing premium customer service, • Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders, • Knowledge and passion for London, • Knowledge and experience of implementing HR policy and procedures in the workplace, including recruitment and health & safety, • Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing, • Exemplary personal presentation standards, • Proficient in the use of Information Technology, able to design and maintain spread sheets and analyse data produced with a good working knowledge of Microsoft Office with the ability to quickly and easily learn other software, • Able to use telephones, radios, computers and other technology as required, to aid carrying out your duties

Event Operations Manager, London, £35,000 + Overtime I am working with a well-established event catering company, who are looking for an experienced and hands-on Event Operations Manager to oversee a wide range of events in some of London’s most beautiful historic venues and gardens. About the role: • Lead and deliver events from private dinners to large weddings and corporate functions, • Manage and motivate event staff, ensuring high standards of service and professionalism, • Liaise with clients and venues to ensure smooth delivery and excellent customer experience, • Oversee event setup and breakdown, including equipment handling and logistics, • Maintain food hygiene and safety standards at all times About you: • Proven experience running events and managing teams, • Excellent problem-solving and client-facing skills, • Comfortable with manual handling and event setups, • Full, clean UK driving licence, confident driving a van, • Willing to obtain a personal licence to serve alcohol if not already held

As a key member of our Operations Management Team, you’ll be responsible for managing, planning, and administrating the daily operational/maintenance functions of the Plant/Shredding Facilities in the most cost effective and customer focused manner. Responsible for ensuring optimum levels of performance are achieved and sustained in accordance with regulations and health and safety procedures. Our Shredding Facility Supervisor/Manager will focus on the effective use of onsite resources and staff – working towards set KPI targets and supporting the service teams. Specifically, this will involve: • Maintaining, monitoring, and repairing all machinery to ensure maximum efficiencies., • Managing a team of Shredding Specialists, • Ensuring overtime costs are minimised and associated labour costs within the plant department are managed appropriately., • Developing and implementing short and long-term plans for the plant department, while strategically implementing methods to achieve goals., • Ensuring Site Health and Safety standards are prioritised and maintained at all times., • Overseeing personnel training for all plant employees, including training on the operation of shredding equipment, baling, forklifts, and other types of equipment., • Ensuring the plant meets British Security Industry Association standards by following Shred-it policies at all times., • Controlling the flow of activity in the plant so team members / trucks can be provided service upon arrival., • Managing customer service in the plant, demanding a high level of customer service at all times., • Taking ownership of all compliance and safety training for the plant department and employees., • Recruiting, training, and developing talent. This is a hands-on people management role, where some mechanical knowledge is essential to ensure site machinery is running at optimal level and who can demonstrate: • Proven decisive leadership qualities, first rate communication skills and a strong customer focus, coupled with a positive outlook and the ability to work independently., • Working experience in employee relations, performance management, hiring, training and coaching., • A good level of technical/Mechanical expertise, preferably within a similar material recycling facility or similar environment., • Ability and willingness to service and undertake basic running repairs on site machinery., • A good level of IT/PC Literacy, especially in relation to software applications (i.e., Microsoft Word, Excel, Outlook, etc.) In return we'll offer you: • A Competitive Salary (DOE), • Annual pay review, • 5weeks hols + B/Holidays, • Life Insurance, • Contributory Pension Scheme, • Access to SteriCares, our employee support fund, • Stericycle University – Our online library of self-development & learning, • Cycle to Work Scheme, • Flu voucher, • Eye Test voucher, • And more… Shred-it – part of the Stericycle organisation is a global leader in the delivery of confidential data destruction solutions. Widely recognised as the UK’s leading information security company, we provide secure shredding and recycling services to every kind, size and type of company in both private and public sectors. Operating from 20 sites across the UK and Ireland, Stericycle and its Shred-it brand are both widely recognized as the UKs leading healthcare waste specialist & Information security solutions provider. Built on unrivalled knowledge and expertise, we’re the clear leader in the delivery of safe, compliant, and sustainable solutions to an ever-increasing customer base. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way. We welcome applications from anybody who considers they match the requirements of the post, irrespective of gender, race or disability.