Trabajos customer service manager en Reino Unido - Page 14

Entity: Supply, Trading & Shipping Job Family Group: Shipping Group Job Description: The Regional Optimization Lead supports the delivery of the commercial optimization agenda across the shipping fleet, working closely with the Senior Commercial Shipping Optimization Manager to turn strategy into effective execution. This senior role maintains a strong focus on live earnings and voyage efficiency, with day‑to‑day involvement in monitoring vessel behaviour, stepping in on deviations, and partnering with operations, chartering, performance, and claims teams to protect and enhance voyage economics. Acting as the link between commercial strategy and operational delivery, this role provides hands‑on support across fuel utiliziation, routing, speed handling, bunker planning, claims, and post‑voyage analysis. It strengthens transparency and rigor by using dashboards, digital tools, and standardized processes to guide decisions. Collaboration is central to success. The Commercial Lead works closely with Chartering, Operations, Performance, Claims, Bunkers, and Analytics teams to drive optimization, capture value, and ensure findings are applied fleet-wide. * Implement the commercial shipping maximization agenda in line with set priorities, converting strategy into practical voyage and fleet actions. * Maintain a strong daily earnings focus through PnL oversight, route and speed monitoring, and active participation in daily Chartering optimization huddles. * Optimize voyage execution through hands‑on involvement in fuel utilization, routing, speed management, stoppages, route compliance, and heating strategy, applying “heat‑to‑need” principles and surfacing exceptions via dashboards. * Track vessel and voyage performance benchmarks, working with the Performance Manager to identify underperforming vessels and coordinating corrective actions with internal partners. * Support bunker optimization by reviewing bunker intakes and helping refine bunker stem decisions to improve cost and efficiency outcomes. * Take ownership of vessel performance and commercial claims, including performance claims, off‑hire tracking, and voyage‑level re‑billables, coordinating with internal and external stakeholders to improve recovery. * Strengthen charter party and contract performance by reviewing Time‑Charterparties, identifying improvement opportunities, and applying redelivery guardrails to prevent over‑hire and commercial leakage. * Deliver post‑voyage analysis and insights, working with Analysts and Performance teams on monthly earnings reviews, underperformance reports, and voyage reviews, ensuring findings are embedded through closed‑loop feedback. * Lead bi‑weekly optimization huddles with chartering, claims, and operations teams. * Contribute to benchmarking and reporting, maintaining accurate shipping scorecards, tracking trends against internal targets and industry standards, and highlighting improvement opportunities. * Own and negotiate underperformance claims with vessel owners. * Partner across Performance, Chartering, Operations, Digital, Technical teams, charterers, suppliers, and vendors to support optimization, knowledge sharing, and continuous improvement across the fleet. * Recent experience in commercial shipping, voyage operations, or fleet performance with hands‑on exposure to live voyage management. * Strong practical understanding of PnL drivers, fuel consumption, routing, speed management, bunker planning, and voyage economics. * Hands‑on experience using IMOS or similar commercial voyage management systems. * Experience identifying freight losses, reducing idle time, and handling commercial claims (demurrage, off‑hire, miscellaneous). * Solid understanding of tanker charter parties and freight terms. * Experience in vessel performance assessment, including off‑hire and efficiency‑related claims. * Confident working with dashboards, voyage systems, and performance data to support real‑time decisions. * Background as a senior sea‑going mariner or recent commercial shipping experience within tanker operations. * Experience within a vessel‑owning organization or tanker pool, with exposure to commercial decision‑making, fleet performance drivers, owner–charterer dynamics, and operational frameworks that support optimization. * Experience working as a charterer for a ship owner or pool operator. * Strong influencing and stakeholder management skills across technical, digital, commercial, and operational teams, as well as external partners and vendors. * Understanding of compliance requirements, risk management practices, and governance frameworks relevant to commercial shipping operations. * Commercial mentality with experience in cost recovery, claims management, contract optimization, and delivering measurable financial outcomes. * Familiarity with vessel performance technologies, fuel‑efficiency solutions, and digital platforms relevant to shipping optimization. At bp, we support our people to grow in a diverse and dynamic environment. We value the strength that comes from different perspectives and experiences. Our benefits are designed to help your work fit your life, including flexible working options, generous parental leave, and excellent retirement benefits. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Analytical Thinking, Analytical Thinking, Ancillary cost management, Bunker buyer, Chartering, Coaching, Commercial Acumen, Communication, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Listening, Marine assurance, Marine Operations, Marine systems and processes, Marine technical, Market Knowledge, Mentoring, Negotiating value, Operational Excellence, Partner relationship management, Problem Solving, Sentiment and Trends, Shipping/transport, Trading and scheduling operations {+ 4 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Supporting the Assistant Manager in running the day-to-day restaurant operations, delivering excellent customer service and a consistent high food quality, the Supervisor will also ensure the front of house team performance and standards. Front of House Supervisor - What We Offer:. Key Responsibilit

Deputise for the Restaurant General Manager in their absence/days off. Oversee daily restaurant operations, including service flow, staffing, and customer satisfaction. Manage and enhance the restaurant's wine program, including selection, procurement, and inventory.

Our client, a globally recognised organisation with a highly respected and well-established brand is looking for a Senior Compliance Manager to join their team on a permanent basis. This role sits at the centre of a dynamic, fast-paced business, providing critical risk and compliance leadership while enabling commercial objectives to be achieved responsibly. Key Responsibilities • Drive the rollout and continuous enhancement of a risk and compliance frameworks, including identifying key risks, designing proportionate controls and ensuring clear ownership across first and second lines., • Partner with and oversee policy leads and control owners to support effective delivery of compliance obligations and strengthen accountability., • Coordinate effectively across Group functions, central teams and local markets to ensure a consistent and aligned approach to risk and compliance., • Design and deliver training and awareness initiatives to embed a strong culture of compliance and ethical behaviour., • Support governance forums, including risk and compliance committees, by providing reporting on key metrics, control gaps, audit findings and remediation activities., • Produce clear, insight-driven reporting for senior stakeholders to enable informed decision-making., • Build and maintain strong relationships across the organisation, including with Internal Audit and other assurance functions., • Provide independent, constructive challenge and pragmatic advice on risk decisions, mitigation strategies and regulatory requirements., • Conduct compliance and regulatory risk assessments to support commercial activity, including customer deals and new product or service development. About You • You bring significant experience from risk and/or compliance roles within complex, regulated organisations, with a strong track record of implementing and improving control frameworks., • You have a solid understanding of regulatory compliance and enterprise risk management and are comfortable applying this in a commercial context., • You are confident influencing and advising senior stakeholders, with the credibility to provide challenge where needed., • You communicate complex risk concepts clearly and practically, enabling the business to take informed and balanced decisions., • You are experienced in working across functions and geographies, building strong networks and driving collaboration in matrix environments., • Experience within technology with some familiarity with digital regulation or trade and export controls is preferable., • You have supported product, commercial or transformation initiatives from a compliance perspective and are comfortable operating across multiple jurisdictions and regulatory regimes. This an excellent opportunity to join a high-profile, forward-looking organisation in a role that offers real scope to shape the compliance agenda while partnering closely with the business to enable sustainable growth. If this opportunity sounds of interest, please send your CV to

IT Service Operations Manager – London (Hybrid) • Contract – 6 months, • Inside IR35 – rate dependant on experience Overview We are seeking an experienced IT Service Operations Manager to lead a high-performing Service Desk and Service Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure services remain stable, secure, efficient, and aligned to business needs. Role & Responsibilities • Lead and manage the IT Service Desk function as the primary point of contact for IT support and service requests, • Oversee 1st and 2nd line support operations, ensuring high-quality customer service and SLA achievement, • Manage workload allocation, resource planning, and day-to-day operational performance, • Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents, • Own and optimise Service Management platforms such as ServiceNow and related monitoring tools, • Collaborate with internal technology teams to improve service stability, availability, and user experience, • Manage supplier and third-party relationships, ensuring contractual obligations and KPIs are achieved, • Support incident escalation, major incident management, and security-related investigations where required, • Lead knowledge management initiatives, including the creation and maintenance of knowledge base documentation, • Contribute to IT service continuity and disaster recovery planning, • Monitor operational risks, controls, and compliance requirements within the service environment, • Drive continuous improvement initiatives, including automation, accessibility improvements, and emerging technologies, • Mentor, develop, and lead an inclusive and high-performing support team Skills & Experience Essential • Previous line management and team leadership experience, • ITIL Foundation certification or equivalent Service Management qualification, • Strong understanding of Service Level Agreements (SLAs) and IT Service Management best practices, • Experience with Service Management platforms such as ServiceNow, Freshservice, TopDesk, or similar, • Experience working within Agile and/or DevOps environments, • Familiarity with digital experience monitoring tools such as Nexthink, • Excellent stakeholder management and communication skills, • Experience managing third-party suppliers and service providers, • Strong analytical, problem-solving, and operational management capabilities, • Budget and resource management experience Desirable • Lean process improvement experience, • Knowledge of collaboration and workflow tools such as SharePoint and Confluence, • Asset Management experience, • Familiarity with Intent-Based Leadership principles

IT Service Operations Manager – London (Hybrid) • Contract – 6 months, • Inside IR35 – rate dependant on experience Overview We are seeking an experienced IT Service Operations Manager to lead a high-performing Service Desk and Service Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure services remain stable, secure, efficient, and aligned to business needs. Role & Responsibilities • Lead and manage the IT Service Desk function as the primary point of contact for IT support and service requests, • Oversee 1st and 2nd line support operations, ensuring high-quality customer service and SLA achievement, • Manage workload allocation, resource planning, and day-to-day operational performance, • Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents, • Own and optimise Service Management platforms such as ServiceNow and related monitoring tools, • Collaborate with internal technology teams to improve service stability, availability, and user experience, • Manage supplier and third-party relationships, ensuring contractual obligations and KPIs are achieved, • Support incident escalation, major incident management, and security-related investigations where required, • Lead knowledge management initiatives, including the creation and maintenance of knowledge base documentation, • Contribute to IT service continuity and disaster recovery planning, • Monitor operational risks, controls, and compliance requirements within the service environment, • Drive continuous improvement initiatives, including automation, accessibility improvements, and emerging technologies, • Mentor, develop, and lead an inclusive and high-performing support team Skills & Experience Essential • Previous line management and team leadership experience, • ITIL Foundation certification or equivalent Service Management qualification, • Strong understanding of Service Level Agreements (SLAs) and IT Service Management best practices, • Experience with Service Management platforms such as ServiceNow, Freshservice, TopDesk, or similar, • Experience working within Agile and/or DevOps environments, • Familiarity with digital experience monitoring tools such as Nexthink, • Excellent stakeholder management and communication skills, • Experience managing third-party suppliers and service providers, • Strong analytical, problem-solving, and operational management capabilities, • Budget and resource management experience Desirable • Lean process improvement experience, • Knowledge of collaboration and workflow tools such as SharePoint and Confluence, • Asset Management experience, • Familiarity with Intent-Based Leadership principles

Website Manager • Salary Range: £60,000 – £75,000 + benefits, • Location / Working Model: London | Hybrid working ( 4 days in office) Our client is an established property brand undergoing significant digital growth and transformation across its customer experience and marketing function. Operating within a fast-evolving commercial environment, the business delivers premium, customer-focused environments designed to support modern professionals and growing organisations. With a strong focus on innovation, technology, and service excellence, the company continues to invest heavily in its digital presence, customer journey, and brand engagement strategy. This is an opportunity to join a commercially driven organisation where digital marketing plays a central role in shaping customer acquisition, engagement, and long-term growth. The Digital Marketing Manager will oversee website performance, digital optimisation, campaign delivery, and analytics reporting to improve customer engagement and commercial conversion across multiple channels. You’ll work closely with internal stakeholders and specialist agency partners to enhance digital journeys and deliver measurable marketing performance. Role Highlights – Manage website content updates, landing pages, and campaign launches through the CMS – Monitor digital performance, user journeys, and conversion funnels using GA4 and analytics platforms – Coordinate with external agencies on paid media tracking, SEO improvements, and technical updates – Support digital campaigns with optimised landing pages, tagging structures, and reporting insights – Drive continuous improvements across UX, SEO performance, and on-site engagement You Will Need – Experience in a Digital Marketing Manager or broader digital marketing role – Strong understanding of website management, analytics, paid media, and SEO best practices – Hands-on experience using GA4, CMS platforms, Google Ads, and Meta Ads Manager – Excellent organisational and stakeholder management skills across multiple projects – Ability to interpret performance data and turn insight into commercial action We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Apply today to grow your career with a forward-thinking employer committed to equal opportunity. Due to a high number of applicants, we are only able to respond to successful candidates

ABOUT MAX MARA FASHION GROUP Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style. Job Description: Sales Assistant – Marina Rinaldi – Mayfair Flagship - Immediate start We are currently seeking a Full-Time Sales Assistant for the London Flagship. Main Responsibilities: • Assists the customers in accordance with the Brand philosophy, service and quality standards, • Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team, • Clientele activities, • Ensure that all merchandise is properly displayed and organized;, • Maintain and update professional and technical knowledge;, • Delivers excellent service to ensure high levels of customer satisfaction;, • Deals with customer queries and complaints;, • Acts as ambassador of the customer-centric logic within the store; Profile: The ideal candidate will: • Demonstrate good conversational English., • Have relevant experience in retail or a similar 'service' sector., • Develop and maintain strong client relationships., • Ensure each customer receives a consistent and professional service, • Team player - be motivated to achieve personal and team goals, • Continuously maintain high standards., • Good verbal and listening skills to understand customer needs., • At least 1 year of relevant experience is a minimum, • Friendly, approachable, and able to engage with customers., • Ability to handle complaints and difficult customers politely., • Reliable and punctual., • Flexible with work hours, • Professional appearance and presentation. Mandatory: • Previous experience requested above, • No students as this is a full time position, • Right to work in UK Full training will be given, attractive salary and package offered.

Job Title: Technical Sales Manager Department: Venues Location: London Hours: 40 hours per week plus overtime as required Contract type: Full time, permanent Salary: Competitive OVERVIEW Eclipse is an industry leader in live event production, where we craft unforgettable experiences for clients through our cutting-edge audio-visual and scenic solutions. Our dedicated team of professionals brings exceptional events to life in all scales and formats. Currently, we're seeking a skilled and detail-oriented Technical Sales Manager to join our team. Based on site at a prestigious London venue, this is an exciting and fast paced technical sales manager role. The successful candidate should have the ability and the experience to guide prospective clients through the technical side of their event, from concept to delivery. MAIN DUTIES & RESPONSIBILITIES • Maintaining and developing client relationships, at all levels, • Proactively seeking out sales and upselling opportunities, • Managing of events and conferences from budgeting to billing, • Supervision of live events, • Liaising with external third-party providers to source equipment and technical labour, • Ensuring the highest standards of customer service, • Marketing and promoting the company’s services, • Coordinating with key internal and external production stakeholders, • Potential for line management responsibilities Experience Required: • Excellent sales ability and experience, • 2+ years of events production experience, • Excellent communication skills, • Strong organisational and managerial skills, • Strong technical knowledge specifically working with Lighting, Audio, Projection and LED, • Strong ability to work both within a team and independently, • Experience of managing other people advantageous. Our Commitment to Diversity: We are an Equal Opportunities Employer and are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind, we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability. Why Join Us: At Eclipse, we are committed to fostering a diverse and dynamic work environment where personal and professional growth is encouraged. You'll play an important role in our events’ preparation and delivery, helping us maintain our leading position in the live events industry. Ready to drive your career forward in the thrilling world of live events? Apply for our Technical Sales Manager role today!

Our client, a well-established and rapidly expanding international food and beverage brand, is seeking a Food & Beverage Development Manager to join their growing U.K. team. This is an exciting opportunity to play a key role in shaping the future of a highly recognisable brand within a competitive and fast-paced market. With a strong heritage and ambitious expansion plans, the business is focused on delivering high-quality products, exceptional customer experiences and continuous innovation across its food and beverage offering. In this role, you will be responsible for driving business performance through the development and execution of food and beverage strategies, creating and evolving product ranges that deliver consistency in taste, quality, value and overall customer satisfaction. With a particular emphasis on beverage development, you will identify emerging trends, lead new product launches and introduce innovative concepts that keep the brand fresh and relevant. You will also play a key role in shaping the strategic direction of the beverage category, working closely with cross-functional teams including marketing, supply chain, finance and operations to deliver commercially successful ranges. The ideal candidate will have experience in product development within food service, QSR, or beverage-led environments, alongside a strong understanding of HACCP, excellent stakeholder management skills and advanced Excel capability. This would be particularly well suited to someone looking to take the next step into a management-level role. The position offers excellent learning and development opportunities, with strong exposure across multiple areas of the business. As the company continues its rapid expansion, there is significant scope for growth and progression, along with the opportunity to play a key role in shaping the future of the food and beverage offering at a strategic level. Based in London, the role also involves regular travel across the U.K. supporting site visits, supplier engagement and ongoing product development initiatives. In return, you will receive a competitive benefits package including a generous holiday allowance, flexible working arrangements, and a comprehensive company package. Please Note: Sponsorship is not available for this role so you must have full right to work in the UK. For a confidential conversation to find out more please contact Danielle Bailey on 01780 483 999 or

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

Job Title: Senior CRM Executive @ Iconic Multi-Brand Hospitality Group Location: London (4 days in-office) Job Type: Full-Time, Permanent Salary: £40,000 – £45,000 One of the UK's most recognisable multi-brand hospitality groups is looking for a Senior CRM Executive to join their high-volume CRM team and own hands-on delivery across a portfolio of 18+ brands. This is a business operating at serious scale, with a lean marketing team managing CRM activity across UK and US markets. With a platform migration currently underway and ambitious plans to level up their lifecycle and automation programmes, now is a brilliant time to join and make your mark. This is a delivery-focused role with real scope. You'll be working directly on campaign execution, lifecycle journeys, segmentation and automation, supporting a portfolio of brands and responding to briefs from a fast-moving marketing team. If you're a hands-on CRM specialist who wants breadth, variety and the chance to work across a genuinely exciting brand portfolio, this one's worth a look. Key Responsibilities • Own hands-on CRM delivery across multiple brands, segmentation, lifecycle journeys, automation builds and campaign execution, • Build and manage automated customer programmes across the full lifecycle, • Execute campaign delivery in a high-volume environment, responding to marketing briefs quickly and effectively, • Support performance reporting and use data insights to improve results, • Work closely with the Senior CRM Manager and contribute to platform migration activity, • Maintain high standards of QA across all CRM outputs Skills & Experience Required • Solid CRM platform experience, Acteol experience particularly valued given the sector, • Comfortable with segmentation, journey builds and campaign execution at volume, • Strong attention to detail and a delivery-focused mindset, • Able to manage multiple briefs and priorities simultaneously, • Experience within hospitality, leisure or multi-brand environments preferred, • A genuine passion for CRM and data-driven marketing Why Apply? • Work across a portfolio of well-loved, iconic brands, • Join a CRM team with real ambition and a clear transformation roadmap, • High-output environment where you'll develop your skills quickly, • Collaborative, lean team with genuine ownership of your work, • Excellent opportunity to progress into a management track If you would like a confidential chat about this role or your next career move, please get in contact with: Major Players are the UK's leading digital, marketing, and creative talent agency, and over the last 30 years we've consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit:

Job Description Title: Deputy Store Manager - Flagship Regent Street Reports To: Store Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of the boutique leadership team, the Assistant Store Manager plays a vital role in supporting the Store Manager to lead business operations, deliver exceptional service, and drive team development. This position helps to maintain Longchamp’s standards of excellence across all areas of boutique performance. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices The Deputy Store Manager supports a culture of integrity, performance, and team collaboration, ensuring that every customer experience reflects Longchamp’s luxury heritage. Job Purpose To support the Store Manager in all aspects of boutique management—including sales performance, team leadership, operations, and client engagement—while acting as a role model of Longchamp’s values and standards. The Assistant Store Manager leads day-to-day floor operations and ensures smooth, efficient, and client-centred service. Key Responsibilities Team Leadership & Development • Lead and motivate the sales team during daily operations, • Support recruitment, onboarding, and training of team members, • Conduct daily briefings, performance coaching, and mentorship, • Create a motivating environment focused on team growth and development, • Act as the Store Manager in their absence, ensuring leadership continuity Client Experience & Clientelling • Maintain the highest standard of personalized luxury service, • Encourage and monitor CRM engagement, including new client capture and VIP retention, • Resolve elevated client concerns with professionalism and brand alignment, • Coach staff on building long-term customer relationships through exceptional service Sales & Commercial Objectives • Support the achievement of daily, weekly, and monthly sales goals, • Monitor individual and team KPIs; drive improvement through action plans, • Identify commercial opportunities on the sales floor and in client behaviour, • Ensure full engagement in store campaigns and product launches Operations & Compliance • Oversee stock management, deliveries, and transfers, • Ensure store opening, closing, and cash-handling procedures are executed properly, • Uphold loss prevention protocols and ensure audit compliance, • Assist with workforce planning and administrative tasks as delegated Visual Merchandising & Brand Representation • Ensure consistent adherence to visual merchandising guidelines, • Collaborate with VM team to execute floor set changes and in-store animations, • Maintain a premium environment reflective of the brand’s aesthetic, • Support the integration of marketing and visual initiatives into the store experience Skills & Qualifications • 3–5 years of experience in luxury or premium retail, • At least 1–2 years in a supervisory or assistant management role, • Strong leadership and coaching skills, • Proficiency in sales reporting, CRM, and inventory systems, • Excellent communication and interpersonal abilities, • Fluent in English; other languages a plus, • Proficient in MS Office and retail POS platforms Person Specification • Professional and refined presence with a client-first mindset, • Solution-focused, adaptable, and calm under pressure, • Motivated by results and team success, • Leads by example with integrity and consistency, • Flexible and willing to work evenings, weekends, and holidays as needed Key Performance Indicators (KPIs) • Achievement of store and individual sales targets, • Client retention, CRM capture rates, and VIP contribution, • Mystery shopper results and client feedback scores, • Staff training completion and performance progression, • Inventory accuracy, stock loss, and shrink prevention, • Compliance with visual standards and store audits, • Floor efficiency and productivity (coverage, conversion, ATV, UPT) Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

CONCESSION MANAGER WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Concession Managers are the ambassadors and guardians of our brand within a host store environment, leveraging our four pillars of retail excellence to lead our Concessions with entrepreneurial flair and commercial brilliance. As a Concession Manager at Trotters, you will nurture our business and drive it forward. You will ensure the achievement of KPI’s through genuine customer connection, maximising sales opportunities, and instilling excellence in your team. You will enhance sales and service by fostering an environment of passion for the brand, equipping your team with in-depth knowledge of our collections across all our customer touchpoints MAIN RESPONSIBILITIES · Leverage our 4 pillars of retail excellence to drive achievement of your Concessions performance budgets and KPI’s. · Create excellent team participation, contribution & engagement, implementing effective incentives to inspire them to achieve excellence. · Ensure the team are expertly delivering best practice with enthusiasm and consistency. · Facilitate team-member learning and knowledge share - ensure detailed and up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for all aspects of your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Foster a dynamic sales environment, and coach team members in delivering a natural approach to sales - cascading your strong understanding of local market, customer profiles and shopping behaviour to your team to maximise sales and increase customer loyalty. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management, reporting regularly on customer insights. · Showcase fantastic commerciality through precise knowledge and insightful analysis of location product and figures; develop commercial actions and hold regular management meetings to ensure delivery against budgets, review risks and opportunities to influence positive action. · Identify and execute marketing opportunities within brand guidelines and drive success of all promotions, ensuring team involvement across all promotional activities. · Ensure continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Train & support team members at all levels on a pro-active and re-active basis, identifying areas for improvement; manage and document all performance matters, feeding back to the Regional Manager. · Proactively identify, anticipate, and resolve recruitment needs in partnership with the Regional Manager, underpinned by a high level of team understanding, effective succession planning and ongoing networking. Effectively manage onboarding of new starters. · Ensure team adherence to store administration, systems, and processes within company guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · Experience managing retail teams, preferably within the premium space. · A natural and empathetic leader, well versed in coaching and developing team members. We would love someone who can harness the relationship between nurturing individual strengths and fantastic succession planning. · Excellent commerciality, able to implement and drive initiatives to achieve outstanding outcomes. · Demonstrable retail sales expertise, able to influence customer behaviour through elevated service, VM and excellent product knowledge and brand awareness, imparting this on your team. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

ABOUT US At AtlasEdge, our purpose is simple: Enabling data to bring us together. We provide the digital infrastructure that helps Europe’s most connected organisations innovate, collaborate and grow. AtlasEdge is a leading European data centre platform delivering large‑scale, high‑density, carrier‑neutral facilities for hyperscalers, network providers and enterprises. Formed in 2021 and backed by Liberty Global and DigitalBridge, we are building the next generation of scalable, strategically located data centre campuses across the continent. Our mission is to become Europe’s leading data centre provider by powering growth, delivering outstanding service and securing world‑class customers in the next wave of high‑potential markets. Our modern sites across key European hubs enable customers to design, deploy and scale their infrastructure with confidence, performance and proximity — today and for the future. Our culture is built on three values that shape how we work: • Work Hard – We move quickly, take ownership and deliver in a fast‑growing industry., • Be Kind – We support each other, collaborate openly and create an environment where people can challenge ideas constructively and grow., • Have Fun – We celebrate success, enjoy what we do and build strong relationships — because great teams achieve great things when they feel connected. AtlasEdge is scaling fast, powered by customer demand, backed by major investors and united by a culture that works hard, cares about people and enjoys the journey. JOB PURPOSE The purpose of this Manager level role is to support in the implementation of our Equipment Procurement Strategy including OFCI (‘Owner Furnished Contractor Installed’) for Long-Lead Equipment (LLE) under the direction of the VP Procurement, supporting our wider European construction program. We are a very ambitious, fast growing European Data Centre business and this growth will be enabled by the development of our existing Data Centres as well as new locations being acquired. We are looking for a procurement professional to support the management of all aspects of critical equipment procurement with a strong focus on building mutually beneficial partnerships with our OEM suppliers. We move quickly and are looking for an agile talented professional to help us to achieve our goals. KEY ACCOUNTABILITIES • Supports the implementation our Equipment Procurement Strategy (including OFCI)., • Contributes to the development and implementation category strategies for critical equipment including:, • Electrical (including Generators, Transformers, Sub-stations, MV/LV Switchgear, Busbar and UPS)., • Mechanical/Thermal (including Chillers, CRAH, CRAC, Fanwall, Dry Air Coolers and Air Handling Units)., • White Space (Busway/Tapoffs, Cold/Hot Aisle Containment, PDUs, Racks and Network Cabling)., • Continues to develop our panel of market leading OEM partners to support and enable European project delivery., • Supports the negotiation of robust European framework agreements to enable efficient and robust transactions., • Coordinates tender/procurement activity (including structured negotiation, evaluation and selection) in collaboration with multidisciplinary stakeholder groups to achieve Delivery-On-Time as a key metric for success., • Contributed to the adoption of a balanced scorecard approach with a strong focus on PUE improvement, energy usage reduction and sustainability., • Supports the preparation, negotiation and execution of contracts (SOWs) which compliment our PSL/Framework contracting strategy., • Support commercial optimisation of key packages (with a strong focus on ‘standardising’ equipment whilst satisfying localisation requirements)., • Works with GCs (General Contractors) to drive adoption of the OFCI strategy and LLE PSL (including contract novation where applicable)., • Optimises capital, cashflow and total cost of ownership (and prepares/manages reporting dashboards). KNOWLEDGE & EXPERIENCE PREFERRED EDUCATION/ QUALIFICATIONS: • Relevant undergrad degree or post grad qualification (i.e. in Procurement & Supply Chain, Construction Management or a related discipline)., • Demonstrable professional development relevant to the Construction and/or Data Centre industry (or similar critical environments). SKILLS & ABILITIES: • Equipment procurement experience in the Data Centre industry (or similar ‘critical’ environments)., • Has worked for companies with pan European or Global operations, and can demonstrate the ability to navigate geographic, legal, language and cultural complexity., • Demonstrable experience operating across client (i.e. Hyperscale or Global Co-location) or ‘GC’ environments., • Deep knowledge of Electrical, Mechanical/Thermal and White Space categories and associated suppliers and purchasing strategies., • Has operated an ‘Owner Furnished Contractor Installed’ (OFCI) procurement model for critical Long-Lead Equipment., • Comfortable taking a 'hands on' approach to achieve the task., • Proven ability to work efficiently in a fast-paced environment, enabling quick decision making., • Excellent people and communication skills. Can challenge, educate and influence stakeholders., • Self-motivator with strong attention to detail. AtlasEdge is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.

Microsoft Dynamics 365 Account Manager London (Hybrid – 2 days onsite) £70,000 - £90,000 per annum About the Company You’ll be joining a global technology and consulting organisation at the forefront of digital transformation, cloud, and enterprise platforms. The business partners with some of the world’s leading enterprises to deliver large-scale transformation programmes across data, cloud, and Microsoft ecosystems. With strong investment in its Microsoft practice, this is a key hire within a growing team where licensing plays a critical role in shaping commercial outcomes and supporting major enterprise deals. You’ll be part of a collaborative environment working alongside sales, presales, delivery, and finance teams, with real exposure to high-value, complex client engagements. Role Summary We’re looking for a Microsoft Dynamics 365 (D365) Sales Lead with 3–5 years of experience to manage, optimise, and advise on licensing across internal teams and client engagements. This role is central to ensuring cost optimisation, compliance, and commercial accuracy, particularly across sales pursuits, renewals, and ongoing delivery. Key Responsibilities D365 Licensing Strategy & Advisory • Advise on licence selection across Finance & Operations, Sales, Customer Service, Field Service, Power Platform, and add-ons, • Assess requirements and recommend licensing aligned to Microsoft rules and best practices, • Act as licensing SME across Sales, Presales, and Delivery, • Support RFPs, bids, SOWs, and commercial reviews, • Identify opportunities to optimise licensing costs while maintaining compliance, • Support Microsoft promotions and incentive programmes, • Ensure compliance with Microsoft licensing agreements and CSP requirements, • Maintain accurate records of licences, usage, and assignments, • Act as liaison with Microsoft and CSP partners, • Maintain Microsoft licensing knowledge and certifications, • Educate internal teams on best practices and common pitfalls Skills & Experience Essential: • 3–5 years’ experience in Microsoft (D365 focused), • Strong understanding of D365 licensing models (F&O, CE, Power Platform), • Experience with CSP / Direct CSP models and Microsoft Admin Portals, • Strong analytical and commercial awareness, • Microsoft certifications (Dynamics 365 / Licensing), • Experience in enterprise or multi-client environments, • Exposure to presales or deal qualification This is a great opportunity to step into a role where you’ll directly influence how enterprise deals are structured, priced, and delivered, while building deep expertise in one of the most in-demand areas of the Microsoft ecosystem. If this sounds like the next step in your career, apply today!

Job Title: Technical Sales Manager Salary: £50-75k+ (base, depending on experience), plus performance-based bonus + share options (reward long-term performance and contribution to business growth) Location: Leeds or London (Hybrid), Travel across UK & EMEA required Reports to: Managing Director About Anstar: Founded in 2018, Anstar is a rapidly growing speciality chemicals distributor headquartered in Leeds, UK. We act as a commercial and technical bridge between Eastern manufacturers and global markets. We are market leaders in UV-curing materials (particularly photoinitiators) and are now expanding into nutraceutical, food, and speciality ingredients, leveraging our supply chain strength and technical expertise. Our culture is lean, ambitious, and execution-focused — combining startup agility with deep technical credibility. Highlights: • We are committed to sustainable business practices, including the supply of bio-sourced raw materials, aiming for long-term success while minimising environmental impact, • Technical excellence is a priority; all our sales personnel possess a strong technical (Chemistry) background, enabling us to offer full-breadth service, • We embrace a 'Technology First' approach, utilising cutting-edge software and automation to drive efficiency and scalable growth The Opportunity: We have established a strong supplier of speciality materials used across food, animal feed, cosmetics, and pharmaceuticals. These chemicals include Propyl Gallate, Tannic acid, Gallic acid and other antioxidants, supplements and additives. To steer and expand this exciting new venture, we seek an accomplished and ambitious individual with a demonstrated aptitude for business development, strong chemistry background, sharp commercial acumen and adept critical thinking abilities. This role will offer an invigorating blend of challenges, a dynamic work environment and the opportunity to foster an entrepreneurial spirit. You will be responsible for driving a new business unit and continuing our company’s upward trajectory. Key responsibilities include but are not limited to: • Drive business development and growth of the new speciality raw materials business unit, • Develop and nurture a sales team as required and provide effective leadership, setting clear goals, providing guidance and support, and fostering a high-performance culture, • Proactively identify and pursue new business opportunities, cultivate relationships with potential clients, and negotiate contracts to secure new accounts in the UK and EU, • Maintain strong relationships with key customers, understanding their needs, addressing inquiries, and providing exceptional customer service, • Stay ahead of industry trends, market dynamics, and competitor activities. Conduct market research and analysis to identify potential growth areas, customer demands, and emerging opportunities, • Track sales performance, analyse key metrics, and prepare regular reports on sales activities and revenue forecasts, • Produce product/ company presentations and present to potential and current customers, • Produce technical presentations with the support of formulation and research teams, • Oversee the financial performance (P&L) of the business unit, monitor expenses, manage budgets, and optimise profitability in line with the company's financial objectives, • Act as a brand ambassador at industry events, trade shows, and conferences, representing the company professionally, networking with key stakeholders, and promoting the company's products and services, • Continuously evaluate and improve sales processes, tools, and methodologies to enhance efficiency, productivity, and customer satisfaction, • Visit customers, distributors and suppliers as required Essential requirements for the role: • Experience in food/nutraceutical/ingredient markets (minimum 3+ years), • Ability to remain hands-on in business development (not overly senior/purely strategic), • Understanding of raw materials and ingredient applications, • Proven experience (3-5+ years) in B2B technical sales, with a proven track record and technical background in (speciality) chemical industries, • A strong background in Chemistry (e.g., BSc/MSc degree, 1st or 2:1 equivalent from a reputable university) with technical proficiency, • Ability to conduct market analysis and contribute to sales planning, • You have demonstrated exceptional managerial prowess, with the capacity to inspire and motivate others, • Excellent verbal and written communication skills and have high interpersonal competence and negotiation abilities, • You are able to work independently under remote management (e.g., WFH), • Proficient in creating and delivering client-ready presentations, • Experience using CRM and ERP software, • Highly proficient with standard business technology (laptops, phones) and Microsoft Office Suite (Excel, PowerPoint, Word, Teams), • Full driving licence and willingness to travel across UK and EMEA when required Advantageous/desirable section: • Training in Management (online/ in-person courses, MBAs etc.), • PhD in Chemistry The interview process will consist of an initial phone call, followed by 2-3 interview rounds. Equal Opportunity: Anstar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Website: HQ: Airedale House, 423 Kirkstall Rd, Leeds, LS4 2EW, UK Founder & Managing Director: Dr Liangyu Hawkes We look forward to welcoming talented individuals into our dynamic team. The Anstar Team

Don’t play with food! | Mammafiore When we were little, our mother always told us: "Don’t play with your food." And since you should always listen to your moms, we took it so seriously that we decided to dedicate ourselves to gastronomy. To care for it, respect it, love it, and share it. That’s why at Mammafiore we want to pay tribute to our roots. To what unites us and makes us who we are. To food that, besides filling our senses with sensations, floods us with emotions. At Mammafiore, we are obsessed with offering the highest quality products, the fastest delivery, and we stand out for the professionalism and commitment of our team of specialists. At Grupo Mammafiore, we are looking for an Operations Manager to join our team of passionate food and wine lovers! About the role: • Oversee and optimize day-to-day activities, including procurement, warehousing, logistics, and distribution., • Ensure timely deliveries and adherence to quality standards in customer service., • Monitor workflows and identify areas for improvement to enhance operational efficiency., • Lead cost stewardship across warehousing, transportation, and intralogistics (forklifts/MHE, maintenance, energy), driving a sustained reduction in cost-to-serve while protecting service levels., • Champion end-to-end digitalisation (WMS, ERP/Business Central, handheld scanning, EDI/TMS, Power BI dashboards) to ensure real-time visibility, data integrity, and decision speed., • Establish FEFO discipline and slotting/ABC-XYZ practices to improve picking productivity, inventory turns, and waste reduction., • Coordinate suppliers and procurement operations to ensure product availability and optimal inventory management., • Implement innovative solutions for logistics management, reducing costs and empty miles and improving vehicle utilization, fleet right-sizing, response times, cross-dock rhythms and transfer loads., • Ensure cold-chain integrity across ambient/chilled/frozen with proactive temperature monitoring, traceability, and recall readiness., • Lead the recruitment process for the logistics team, including drivers and warehouse operatives., • Supervise and coordinate operational teams (warehouse staff, drivers, logistics managers)., • Plan work schedules and optimize human resources to ensure maximum efficiency., • Foster a company culture focused on quality, safety, and teamwork., • Institutionalise Continuous Improvement (Lean basics, Gemba walks, Kaizen), linking ideas to quantified savings and KPI uplift., • Analyze and track key operational KPIs (e.g., OTIF/DIFOT, pick accuracy, waste/shrink, inventory accuracy, dock-to-stock, MHE utilisation, labour productivity, and cost-to-serve)., • Act as system process owner for WMS/ERP in the UK: clean master data, standardised SOPs, and user training; partner with HQ on enhancements., • Build operational reports and automated dashboards (Power BI) for real-time control-towers (service, cost, quality), including early-warning alerts on exceptions, and propose solutions to improve performance., • Implement procedures to ensure compliance with current regulations and safety standards., • Align UK operations with Group strategy (“One Mammafiore Way”): translate global standards into local SOPs, standardise with Central Ops (Procurement, Supply Chain, Quality, IT), and maintain controlled, audited documentation., • Ensure compliance with hygiene and sanitation regulations applicable to foodproducts., • Implement workplace safety measures, minimizing risks and incidents., • Conduct regular internal audits to verify compliance with company policies., • Collaborate with management to introduce new technologies or processes aimed at improving productivity., • Promote sustainability initiatives, such as waste reduction or the use of eco-friendly materials. Who are we looking for: • At least 5-7 years in operational or managerial roles, preferably in food distribution or logistics., • Degree in industrial engineering, logistics, economics, or related fields (preferred but not mandatory)., • Knowledge of supply chain processes, warehouse management, and distribution logistics. Proficiency in Advanced Excel, Power BI, ERP, WMS/TMS (RF, GS1/SSCC, wave/zone, FEFO/lot), route optimisation/telematics (ePOD/e-CMR), and EDI/API integrations., • Coordination of operational teams and foster a positive work environment., • Strong data-driven approach to monitor and improve operational performance., • Familiarity with food safety, workplace safety, and hygiene regulations., • Fluent English (mandatory); Proficiency in Italian; Spanish is a nice-to-have for cross-country collaboration with Central teams., • Problem-solving and results-oriented approach., • Adaptability to a fast-paced and dynamic environment., • Excellent organizational skills and attention to detail., • Proactive mindset and ability to manage stress effectively. If you want to know more about us: • IG: @mammafiore_official, • IG: @vienology

The London School of Economics and Political Science (LSE) is seeking to appoint a Project Manager to lead a range of estate development projects across its iconic central London campus portfolio. Founded in 1895, LSE has grown to become one of the foremost social science universities in the world. A specialist university with a truly international community, LSE’s reach extends from its central London campus to around the globe. The Times and Sunday Times Good University Guide named LSE University of the Year 2025, and the School has been ranked 1st in the UK for two consecutive years, in 2025 and 2026. The LSE Estates Division is responsible for developing and delivering the Estates Strategy in support of the School’s strategic objectives. Improving the student experience lies at the heart of what we do. We are focused on providing world‑class buildings and facilities and, through excellent customer service, ensuring the safe, secure and environmentally sustainable operation of the School’s estate. The Estates Capital Development Team has enjoyed unprecedented success in recent years, delivering a number of acclaimed major projects and receiving multiple ‘Client of the Year’ accolades. Over the past decade, LSE has completed some of the most renowned university buildings in the UK. The Saw Swee Hock Student Centre—LSE’s first new building in over forty years—received a Stirling Prize nomination, while the £145 million Marshall Building opened in 2022 to widespread acclaim. Looking ahead, LSE has an ambitious capital plan extending to 2030 and beyond. Major projects include the Firoz Lalji Global Hub, a deep retrofit of a 1950s building targeting Passivhaus, BREEAM Outstanding and WELL Platinum standards; the redevelopment of 61 Aldwych into a flagship academic hub and gateway to the campus; and the transformation of Bankside House, LSE’s largest student residence, into a vibrant residential community of nearly 2,000 rooms. The Project Manager will play a key role in delivering this exciting programme. The role will lead the briefing, design, procurement and delivery of refurbishment, fit‑out and long‑term maintenance projects, typically up to £5 million in value, while supporting senior colleagues on major projects ranging from £20 million to £200 million. The postholder will manage complex programmes across the campus and residential estate, ensuring projects are delivered on time, within budget and to the highest standards of quality, safety and sustainability. LSE is seeking an individual with a proven track record of planning and delivering projects in the £0.5 million to £5 million range, either in a client‑side role or as a consultant project manager. Experience of delivering refurbishment, reconfiguration and fit‑out projects within a live, multi‑building urban campus environment would be particularly advantageous. This role offers the opportunity to progress a career within a renowned, industry‑leading organisation and to work on a distinctive and high‑profile project portfolio. LSE offers an attractive range of staff benefits, including generous annual leave, a competitive pension scheme, and excellent training and development opportunities. The candidate brochure can be viewed here. For a confidential discussion please contact our advisor Nick Coppard of MRG. Applications should consist of a CV and cover letter and should be sent toNick Coppard. Closing date for applications is 24th May 2026. Interviews will be held in during w/c 15th June 2026. LSE is committed to building a diverse, equitable and truly inclusive university. We encourage and welcome applications from all sections of the community.

Store Manager, Concession | Central London We are supporting the appointment of a Concession Store Manager for a well established brand within a busy Central London department store. This is a hands on role, combining commercial ownership with team leadership in a high-footfall environment. You will be responsible for driving performance, maintaining strong operational standards, and delivering a consistent customer experience. Key Responsibilities • Lead and motivate a small team to deliver against sales targets, • Drive performance through effective use of KPIs, • Maintain high standards of customer service and presentation, • Manage day-to-day operations, including stock and replenishment, • Build strong relationships with host store teams, • Ensure the concession is always trading-ready, particularly during peak periods Candidate Profile • Experience as Department Manager, Assistant Manager, or Concession Manager., • Comfortable working in a fast-paced, high-footfall environment, • Commercially aware, with a hands on approach to driving sales, • Strong organisational and communication skills, • Reliable, proactive, and team focused Offering • Salary circa £40,000 to £47,000 based on experience, • Monthly and Annual bonus, • Excellent benefits package, • Opportunity to join a busy Central London retail environment

Who are we? We as Nusr-Et, are a culinary empire that crafted the art of dining with its unique blend of exquisite flavors and theatrical presentation. Renowned for its mastery of fine cuts, Nusr-Et has captivated the taste buds of discerning diners worldwide. Nusr-Et boasts an extensive international presence, with 27 restaurants strategically located in prominent cities across the globe, including New York, London, Dubai, Istanbul, and Miami. The culinary prowess of Nusr-Et is underscored by making each dining experience a celebration of taste and texture. Nusr-Et reflects a commitment and dedication to excellence. But this is what meets the eye. Do you want to know what goes on behind the scenes in creating such unforgettable culinary journeys? If your answer is yes, then get ready to get a taste of the fine dining world at Nusr-Et. Nusr-Et is actively seeking a talented and dynamic individual to join our team in the capacity of a Restaurant General Manager (London). This exciting opportunity is tailor-made for a high-performing professional who possesses a passion for excellence and a penchant for driving organizational growth. As a key member of our team, the successful candidate will be responsible for maintaining high standards of food, service, health & safety, ensuring the efficient and profitable business performance of the restaurant and the optimal utilisation of staff and resources. Safeguard all legal processes. He/she will also be responsible for the legal compliance of all activities of the operation. Sounds like you? Then read the job description below and apply now. What do we look for? • Bachelor’s degree in relevant departments, • Minimum 15 years of experience in restaurant management, ideally within a fast-paced environment such as restaurants, hospitality or food & beverage services, • Demonstrated expertise in managing high-performing hospitality venues, • Exemplary leadership and decision-making skills, emphasizing team growth and development., • A strategic approach to operations with a strong understanding of financial management and business development, • Outstanding communication abilities, fostering strong relationships with guests, suppliers, and staff, • A deep passion for food, beverages, and hospitality, with a sharp focus on quality and precision, • Multitasking and time-management skills with the ability to prioritize tasks What will you work on? • Ensure strict adherence to Nusr-Et’s service standards, from food presentation to guest interaction, • Oversee daily restaurant operations, ensuring smooth service and an exceptional guest experience, • Have a strong and dynamic presence on the floor Front of House and lead by example in every aspect of service and operations, • Ensure financial performance, managing budgets, controlling costs, and optimizing profitability, • Comply with laws and other legal requirements. Always be informed of any changes influencing the business, • Drive recruitment, training, and performance management to build a highly skilled team., • Lead and develop the team including FOH and BOH, fostering a culture of excellence, teamwork, and continuous improvement, • Work closely with the marketing team to drive footfall, revenue growth and enhance brand awareness, • Constantly monitor and check guest satisfaction to ensure customer experience is delivered to the highest standards, • Implement and maintain high standards of quality control, hygiene, and health & safety across all departments and areas of the restaurant, • Manage stock levels, supplier relationships, and inventory control to minimize waste and maintain efficiency, • Communicate with suppliers and contracts to meet all required deadlines and deals in required timescale, • Act as the key liaison between the restaurant and senior management, ensuring clear communication and goal alignment

Job Title; Senior Property Manager Salary; Basic salary £35,000, plus a quarterly paid commission incentive. OTE; £36,750 - £42,000 Location; Vox Studios, 1-45 Durham Street, SE11 5JH The Role Step into a rewarding career with Johns&Co's rapidly growing Property Management team. We are actively recruiting talented professionals who are ready to make a significant impact. At Johns&Co, we understand that our support teams are the backbone of our success, and we are committed to providing you with the opportunities and resources you need to excel. Join a high-performing team that is dedicated to delivering outstanding customer service and building strong, lasting relationships with our valued clients. Here, your work will be recognised, your contributions will be valued, and your professional growth will be supported. Your Responsibilities as a Senior Property Manager: As a Senior Property Manager, you will build and maintain strong relationships with both landlords and tenants by providing outstanding customer service, proactively manage a portfolio of approximately 175 residential properties, addressing maintenance issues, chasing rental arrears, and negotiating deposit returns and disputes. Leveraging your strong technical knowledge of property management, you will not only effectively resolve complex issues but also play a key role in training and mentoring staff, sharing your comprehensive expertise with the team. Your Skills and Experience: • You bring extensive experience in residential Property Management, with a proven track record of success, • You excel at developing and mentoring staff, demonstrating a proven ability to conduct effective training sessions., • You hold an ARLA qualification and demonstrate in-depth technical knowledge of current market trends and regulations., • You are an exceptionally organised and composed individual., • You are known for your exceptional customer service skills, consistently delivered in previous roles. Why Join Us? • Enhanced holiday allowance, including additional holiday schemes and birthday leave., • Comprehensive benefits package, including enhanced maternity/paternity leave and death in service benefits., • Company wide performance-based incentives, including international trips., • Wellbeing – As we partner with PLUMM, you will have access to therapy sessions with over two hundred trained therapists., • Employee referrals scheme., • Opportunities for professional development and career growth. About Us: At Johns&Co we’re a fast growing and innovative London estate agency. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with. We're not just about where we've been, but where we're headed. With a relentless focus on growth, the possibilities for advancement are endless and now is the time to join us on our journey.

My client is a global leader in real estate services, combining market-leading advisory expertise, property management excellence and innovative technology to deliver exceptional results for clients. They are committed to attracting talented professionals, supporting career growth and creating an environment where people can thrive. This is an exciting opportunity for an Associate Commercial Property Manager to join a high-performing team, managing a prestigious trophy-asset portfolio (offices) while gaining exposure to major clients, strategic assets and career-defining opportunities. The Role As a Commercial Associate Director Property Manager, you will play a key role in delivering first-class property management services, maintaining strong client relationships and ensuring assets perform to the highest standard. You will work closely with Asset Managers, occupiers and internal specialists across finance, ESG, facilities and transactions. Key Responsibilities Client & Relationship Management • Act as the primary point of contact for Asset Managers across your portfolio., • Build trusted, collaborative relationships with clients and provide expert property advice., • Lead formal quarterly meetings, presenting updates, strategies and performance reporting., • Deliver all agreed client KPIs and service standards. Lease & Occupier Management • Manage occupier applications including alterations, assignments, underlettings and consents., • Ensure tenant compliance with lease obligations and resolve breaches effectively., • Handle lease queries, licences and occupier matters impacting asset value., • Drive occupier engagement and customer satisfaction initiatives. Financial & Service Charge Management • Oversee budgets, cash flow and financial accountability across assets., • Manage service charge budgets, reconciliations and reporting in line with RICS guidelines., • Work closely with accounts teams on arrears, payments and expenditure control., • Identify and track additional fee opportunities outside the PMA scope. Asset Performance & Operations • Conduct regular inspections, ensuring assets are presented to the highest standards., • Manage suppliers and contractors to deliver excellent service performance., • Support acquisitions, disposals and due diligence processes., • Oversee void property management and insurance claims from start to finish., • Assist with major works and site-based projects. ESG & Strategic Growth • Support ESG initiatives and sustainability objectives across the portfolio., • Identify opportunities to grow existing client relationships and win new business., • Contribute to innovation, operational improvements and business transformation projects. About You • Ideally, MRICS qualified with 5+ years’ property management experience., • Strong commercial awareness and client-facing skills., • Proven ability to manage complex assets and multiple stakeholders., • Excellent financial, analytical and reporting skills., • Strong negotiator with a solutions-led mindset., • Highly organised, proactive and results-driven., • Strong leadership potential with mentoring or line management experience., • Comfortable working across cross-functional teams and projects. Why Join My Client? • Work with a respected market leader in real estate., • Manage high-profile assets and major client relationships., • Clear progression and long-term career development., • Collaborative, inclusive and forward-thinking culture., • Very flexible working and personalised benefits., • Opportunity to make a genuine impact in a dynamic industry. If you’re an ambitious property professional looking to take the next step in your career, this is a standout opportunity to join a business where your growth and success will be fully supported. Package: Up to £69,000 + benefits and bonuses For a confidential discussion, please contact: Sam Jefferson 📞 07917 042 950 📧 I’m a specialist General Practice property recruiter with over 10 years’ experience. If this role isn’t quite right but you’d like to explore your options, I’d be very happy to have a confidential conversation.

Live Services Support Engineer – Identity & Access Management (IdAM) Cheltenham or London – 5 days per week on-site Contract – Inside IR35 Security Clearance Enhanced Developed Vetting (eDV) – UK Nationals only Role Overview The Identity and Access Management (IdAM) function provides critical identity, authentication, and access technologies across a diverse and highly secure environment. The Live Services Support Engineer will play a key role in the day-to-day operation, stability, and continuous improvement of IdAM services. Working within the Live Services team, at the heart of the Enabling Infrastructure Capability group (OneIT), the post holder will support business-critical systems, respond to incidents and service requests, and ensure services meet agreed Service Level Agreements (SLAs). The role also includes onboarding new project deliveries into live support and driving service improvements through automation and best practice. This is a highly visible role within a complex environment, requiring strong technical capability, excellent communication skills, and the ability to work under pressure. Key Responsibilities Live Service Operations & Support • Provide 2nd/3rd line support for IdAM services via a formal ticketing system., • Perform daily health checks to ensure availability, performance, and security of services., • Diagnose, troubleshoot, and resolve incidents in line with prioritised SLAs., • Respond to customer enquiries in a professional and timely manner. Proactive Service Management • Carry out patching, upgrades, and preventative maintenance across IdAM platforms., • Identify recurring issues and implement long-term fixes to improve service resilience., • Support automation initiatives to reduce manual effort and improve customer experience. Systems Integration & Project Support • Assist with the deployment and integration of IdAM components within a complex, business-critical environment., • Work closely with Projects to transition new solutions into formal live support., • Collaborate with Capability Centres, technical Subject Matter Experts, and other support teams. Documentation & Knowledge Management • Produce and maintain technical design documents, support guides, and operational procedures., • Ensure documentation is current, accurate, and suitable for operational handover and audit. Core Skills & Competencies • Ability to work effectively both independently and as part of a team., • Strong time management and prioritisation skills in a pressurised environment., • Clear and confident communication skills, both technical and non-technical., • A proactive mindset with a focus on continuous improvement and service quality. Essential Technical Skills Candidates must have at least 4 of the following, with a strong willingness to learn the others: • Windows Server 2012 R2 / 2016 / 2019, • (configuration, deployment, administration, and troubleshooting), • Active Directory Domain Services (including Group Policy management), • Active Directory Lightweight Directory Services (AD LDS), • Active Directory Certificate Services (AD CS), • Active Directory Federation Services (AD FS), • Microsoft Identity Manager (MIM) 2016, • Public Key Infrastructure (PKI) concepts and implementation, • Multi-Factor Authentication (MFA) principles, • Hardware Security Modules (HSMs) – preferably Thales Security & Clearance Information (Important) • This role requires Enhanced Developed Vetting (eDV)., • Candidates must be:, • British nationals only, • No dual nationality Clearance Process: • The eDV process typically takes 10–12 months once the role is offered., • During the clearance period, candidates are free to work on other contracts or roles., • This can be pitched as providing long-term contract pipeline and job security once cleared.

Customer Success Manager - Team Leader (Player/Coach) - New Function Specialist Managed Service Provider £80,000- £85,000 Base + 20% Bonus London Hybrid - 3 days a week We are hiring a Customer Success Manager - Team Leader (Player/Coach) to help build a new CSM function within a specialist MSP that are experiencing a high level of growth. The role will eventuallly move into CSM Team Leader position with a headcount. This is not a plug-and-play CS role. It is an opportunity to build something from the ground up, to define what “great” looks like and set the standard. What you’ll be responsible for • Owning the post-sale customer journey across a defined portfolio, • Building and maintaining strong, multi-level customer relationships, • Monitoring customer health and driving retention strategies., • Understanding customer environments and identifying change impacts, • Aligning services to evolving business and risk priorities, • Feeding structured customer insight back into the business, • Working cross-functionally with Account Management, Technical, and Service teams to deliver a seamless experience What we’re looking for • Experience in Customer Success, Account Management, Pre-Sales, Consultancy, or Client Services within tech/MSP environments, • Strong technical literacy (backup, cloud, cyber recovery concepts), • Proven track record in retention, churn reduction, and account growth, • Commercial awareness and comfort working alongside revenue targets., • Ability to engage both technical stakeholders and senior decision-makers., • Clear, confident communicator — especially in structured forums like QBRs, • Analytical mindset with the ability to turn insight into action. Why this role • You’ll shape a Customer Success function from day one., • You’ll have real influence on how customers experience the business., • You’ll work in an environment that values clarity, ownership, and outcomes., • You’ll see the impact of your work, quickly and directly.

Job Title - Delivery Director – ServiceNow (Telco Transformation Program) Work Location - London – Weekly 3 Days Work from Office 1 year Employment Contract Experience - 18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/ Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations., • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations., • Drive program execution aligned with business transformation goals., • Establish and maintain program governance frameworks. Scaled Agile Delivery Management • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile)., • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams., • Facilitate:, • Program Increment (PI) Planning, • Sprint Reviews, • Release Planning, • Retrospectives, • Ensure cross-team dependencies are managed effectively. Multi-Vendor Management • Manage delivery across multiple vendors, system integrators, and internal teams., • Ensure alignment across vendors on:, • Delivery timelines, • Quality standards, • Architecture guidelines, • Resolve vendor conflicts and manage collaboration frameworks. Stakeholder Management • Act as the primary interface between business leadership, IT leadership, and vendor teams., • Provide regular program updates to executive stakeholders., • Manage stakeholder expectations and drive alignment on priorities. Financial & Commercial Management • Manage program budgets, cost tracking, and financial forecasting., • Ensure program delivery within approved budgets and contractual agreements., • Track vendor deliverables, milestones, and payment milestones. Risk & Dependency Management • Identify and mitigate program-level risks and issues., • Manage cross-workstream dependencies., • Establish proactive risk management frameworks. Governance & Reporting • Establish strong program governance models including:, • Steering Committee meetings, • Program management office (PMO) reporting, • Delivery dashboards, • Track KPIs such as:, • Delivery milestones, • Velocity and throughput, • Program risks, • Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: • IT Service Management (ITSM), • IT Operations Management (ITOM), • Configuration Management Database (CMDB), • Telecom Service Operations Management (TSOM), • Telecom Service Management (TSM), • Customer Service Management (CSM) Ensure alignment with enterprise architecture and telecom operational processes.

ABOUT KEY HEALTH KEY HEALTH (formerly Key Health Solutions) is a rapidly growing UK provider of medical equipment maintenance, specialist biomedical engineering services, diagnostic devices, and critical hospital technologies. Established in 2006, we have built a strong reputation for excellence by supporting over 1,000 NHS and private healthcare organisations nationwide. As both an established EBME services provider and the UK distributor for several international manufacturers, Key Health delivers reliable, cost‑effective, and high‑quality solutions tailored to the needs of modern healthcare environments. Our expertise spans biomedical engineering services, equipment maintenance, calibration, audits, equipment storage, estates support, consultancy, project management, and ISO certification support. Driven by innovation and strong customer partnerships, we continue to evolve to meet the changing demands of the healthcare sector while maintaining the highest standards of service, compliance, and clinical safety. ROLE OVERVIEW We are looking for a motivated and commercially driven Sales Manager with proven success in one or more of the following areas: Biomedical engineering services (PPM, repairs, comprehensive contracts, field service support) Biomedical test equipment (e.g., safety analysers, electrical testers, capital test systems) Medical device sales, ideally in Urology, ENT, or Ophthalmology While we understand that very few candidates will have experience in all these domains, the ideal candidate will bring strong sales capability, industry relationships, and a proactive approach to developing new business. KEY RESPONSIBILITIES Sales & Business Development · Drive revenue growth across service contracts, biomedical test equipment, and clinical devices · Identify and develop new opportunities within NHS Trusts, private hospitals, clinics, and OEM partners · Deliver compelling proposals and commercial presentations to clinical, EBME, procurement, and operational teams · Expand our footprint in key specialities: Urology, ENT, Ophthalmology, and diagnostic services · Manage the full sales cycle from lead generation to close Account Management · Build strong, long-term relationships with customers and industry stakeholders · Maintain regular contact with existing clients to ensure satisfaction, renewals, and upsell opportunities · Collaborate with the UK Operations Manager to align sales activities with service delivery Market & Product Strategy · Provide commercial insights to support pricing, product development, and market positioning · Attend industry exhibitions, EBME events, and manufacturer training sessions · Maintain expert knowledge of product lines and competitor offerings Internal Collaboration · Work closely with engineering, operations, and senior leadership teams to ensure seamless customer experiences · Support marketing campaigns and contribute to sales forecasting and planning ESSENTIAL EXPERIENCE AND SKILLS We recognise this is a niche industry with varied backgrounds. Candidates with strong performance in at least two of the areas below are encouraged to apply. Experience · Proven sales success in the medical devices or biomedical engineering sector · Experience selling maintenance contracts, field engineering services, or test equipment highly beneficial · Existing relationships with NHS EBME departments, procurement teams, or private hospital groups · Experience in Urology, ENT, Ophthalmology, or diagnostic imaging equipment is a strong advantage Skills · Strong technical understanding of medical devices and biomedical workflows (training provided where needed) · Excellent communication, presentation, and negotiation skills · Ability to manage a full sales cycle autonomously · Commercial mindset with a structured, data‑driven approach to pipeline management WHAT WE OFFER · Competitive salary + commission structure · Car allowance · Supportive environment with opportunities for training and professional development · The chance to shape the growth of a rapidly expanding business with a strong reputation in the UK healthcare market · Ability to influence future product lines and services as the company scales

Do you thrive on balancing supply and demand? Enjoy building plans that keep products flowing and customers happy? Want to play a key role in keeping one of the world’s most iconic brands on shelf across EMEA? We’re looking for a Supply Planner to join Monster Energy’s EMEA Operations team. This is a high-impact role where planning accuracy, ownership, and proactive thinking directly impact customer service and business performance. The Company Monster isn’t corporate. We’re bold, fast, disruptive and unapologetically ambitious. Founded in 2002, Monster Energy has grown into one of the leading brands in the global energy drinks category. With over 4000+ employees worldwide and 138+ million cases sold across EMEA in 2023, we operate at serious scale, but with the mindset of a challenger brand. Our brand is aggressive, cool, dark, mysterious and fun. Our culture? High-energy, accountable, and built on people who take ownership. The Role Reporting to the EMEA Supply Planning Manager, you’ll be responsible for building and maintaining accurate supply plans across Europe, the Middle East and Africa, ensuring product availability while optimising inventory levels. You’ll sit at the centre of the supply chain, working closely with demand planning, production, and co-packers to translate forecast into supply, mitigate risks, and ensure seamless execution across the network. This is a role for someone proactive, analytical, and commercially aware, who can anticipate challenges and act before they impact service. Key Responsibilities • Build, manage and maintain short and long-term supply plans aligned to forecast and business demand., • Ensure high customer service levels by proactively avoiding stock-outs and supply disruption., • Own and manage purchase orders with co-packers, ensuring accuracy across quantities, timelines and data., • Monitor supply risks including production delays, demand changes, and slow-moving or obsolete stock., • Adjust plans in real-time to mitigate issues and maintain availability., • Support new product launches and manage phase-in/phase-out activity across the portfolio., • Maintain accurate master data and planning parameters within SAP/IBP systems., • Collaborate cross-functionally with demand planning, production, and project teams., • Monitor supplier performance and drive continuous improvement across co-packers., • Conduct root cause analysis across key KPIs (OOS, plan adherence, inventory health). What We’re Looking For • Experience within supply planning, ideally within FMCG or a fast-paced environment, • Strong understanding of MRP is essential, • Exposure to SAP (APO, IBP, OBP) is advantageous but not essential, • Advanced Excel skills and strong analytical capability, • Ability to manage multiple priorities in a fast-moving, international environment, • Proactive, solutions-driven mindset with strong attention to detail, • Confident communicator, able to work cross-functionally and influence stakeholders, • Self-starter with a strong sense of ownership and urgency 📧 Interested? Click ‘Apply’ or message me directly The Advocate Group is the exclusive talent partner for Monster Energy. All direct or third-party applicants will be forwarded to The Advocate Group for processing.

Job Title: Product Manager Reporting to: Senior Product Manager Location: Paddington, London Who We Are The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights to leading US Brand Dave’s Hot Chicken. As a group, our purpose is to build better food businesses that sustain happy, healthy lives. We are in this together, and we’re committed to providing an engaging, honest, and inspiring working environment for you to grow and develop your career. At Azzurri, we believe that a diverse and inclusive team is essential to building great relationships and connections, and ultimately a better business. If you’re passionate, want to make a positive impact and share our values, we would love to hear from you! We’re looking for a Product Manager to help shape and deliver a next-generation digital platform for one of the UK’s leading restaurant groups. This is a brilliant opportunity to work on a greenfield, full-stack platform that powers customer and team experiences across well-loved brands. If you’re excited by building products at scale, solving real-world problems, and creating seamless dining experiences for millions, this role is for you. We believe our digital experience should be just as exceptional as everything else we serve. Our Vision We are building a flexible, scalable digital platform to power the future of dining across today’s channels and those yet to come. From Order and Pay at table to loyalty programmes like Zillionaires’ Club, we have already made strong progress. Customers value the convenience, control, and personalisation our products bring. But this is just the beginning. With an ambitious three-year roadmap, we are investing in creating industry-leading digital dining and loyalty experiences for both our customers and our teams. The Opportunity As Product Manager, you will play a key role in delivering this vision. You will work closely with engineering, design, and stakeholders to build, optimise, and scale our digital platform, ensuring it delivers measurable value to both customers and the business. This is a hands-on role where you will drive delivery across a modern product stack, shape the roadmap alongside the Senior Product Manager, and collaborate with UX to create intuitive, high-quality experiences. What You Will Be Doing • Own and prioritise the product backlog, • Lead sprint planning and agile ceremonies, • Drive delivery from concept through to launch, • Support and optimise live products using data and customer feedback, • Collaborate cross-functionally with engineering, design, and stakeholders, • Contribute to product strategy and roadmap development What You Will Bring We are looking for a well-rounded Product Manager who combines analytical thinking, strong communication, and a bias for action. You are naturally curious and enjoy solving complex problems, using data and insight to understand customer needs and identify opportunities to create value. You are comfortable operating in ambiguity and can bring clarity to complex situations, articulating ideas and decisions in a simple and compelling way. You build strong, trusted relationships across teams and with partners, enabling effective collaboration and delivery. You think commercially and understand how to balance customer needs with business outcomes, always focusing on delivering meaningful results rather than just outputs. At the same time, you are empathetic, able to understand the perspectives of customers, engineers, and stakeholders alike. You take ownership, use your initiative, and are motivated to get things done. You can zoom out to see the bigger picture and contribute to a clear product vision and strategy, while also being comfortable working closely with engineers and navigating technical discussions. We will be looking for you to show us that you share our Azzurri values - Do Better, Be Curious, Don’t Give up, Be Caring, and Be You. Find out more on What We Can Offer You: • Competitive salary, • Annual bonus (10%), • Employer pension contribution, • 25 days holiday plus bank holidays, • Income Protection & Life Assurance, • Access to WeCare wellbeing services and online GP for you and your family, • Cycle to Work scheme, • Interest free travel loan, • Eye care & flu vaccination vouchers, • 50% discount at ASK Italian, Coco di Mama, Dave’s Hot Chicken and Zizzi Where We Work Together: We have a great office designed by our own in-house creative team, located in Central London, just opposite the Edgware Road Circle line tube stop. As you might expect from a restaurant company, we have great, free espresso and some top-class baristas among our teams. A free Coco di Mama breakfast is provided every Tuesday and Thursday and free fruit is available all day every day. We regularly order in pizza, pasta and salads for lunch.

European Account Manager Are you a commercially driven leader ready to take ownership of key European accounts while hunting for new opportunities? Do you thrive on building strategic partnerships and unlocking growth across multiple markets? Can you deliver a true ‘Total Coffee Solution’ while balancing account excellence with new business ambition? MacGregor Black are partnering with a Leading International Coffee Solutions business on a search for a European Account Manager. This is a permanent role based in London. As the European Account Manager, you will take full ownership of key European customers while actively identifying and converting new business opportunities. With accountability across coffee, machines, and service, you will deliver a fully integrated total coffee solution. Key Responsibilities • Own and develop senior-level relationships with key customers, driving long-term value and partnership., • Deliver against volume, revenue and profit targets through best-in-class account management., • Build and execute robust Account Plans and Joint Business Plans aligned to strategic objectives., • Monitor performance across P&L, scorecards and dashboards—spotting risks early and unlocking growth opportunities., • Identify and deliver expansion opportunities across sites, formats, products and services., • Lead cross-functional teams to deliver seamless, integrated solutions across markets., • Ensure consistent execution across multi-site, multi-country customers., • Stay ahead of customer strategy, category trends and competitive dynamics., • Identify, target and win new business aligned to strategic priorities., • Build and maintain a strong pipeline of opportunities across Europe., • Prospect, network and open doors with new customers across channels., • Lead tenders, pitches and negotiations with full ownership of conversion., • Develop compelling, insight-led proposals leveraging data and market intelligence., • Collaborate with senior stakeholders to secure large-scale, multi-market opportunities., • Deliver incremental revenue and profit through successful acquisition. What are we looking for? • Proven success in national or key account management alongside new business acquisition., • Strong track record of winning and converting new opportunities., • Commercially astute with solid P&L, pricing and margin management experience., • Confident in leading negotiations, pitches and senior stakeholder engagement., • Data-driven with strong analytical capability., • Excellent stakeholder management and influencing skills., • Resilient, proactive and results-focused mindset., • Experience operating across multi-site or European markets is advantageous., • Willingness to travel across the UK and Europe. Competitive salary + benefits. Please contact Alice Redmond for more information today.

Quality Manager (Clinical) London & South £Competitive Salary + Company Car + Eligibility for 10% Management Bonus + Excellent Bupa Benefits Full time & permanent Do you want to work in a rewarding environment where you can truly make a difference each and every day? Do you want to work in a fast-paced team environment where no day is the same? What’s in it for you? The benefits include; • Job satisfaction! Being able to make a difference to our residents and their families lives each and every day, • Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance, • 33 days annual leave (inclusive of statutory bank holidays), • Comprehensive induction, on-going training and development to support your career prospects, • Discounted gym membership, free flu vaccine and discounts on Bupa dental care. About the role You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people. You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management. Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team. You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen. What are we looking for: • Previous experience of performing successfully in a Home Manager or Quality role., • Registered Nurse with Strong clinical knowledge base - Must have an active NMC Pin number, • Experienced in leading audits (internal & external), creating action plans, • Adaptability and able to work across a number of different care homes with differing requirements., • Experienced in coaching and supporting teams around clinical concerns such as Analysing of data for trends/themes. Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Procurement Manager Permanent Based in Solihull or London (3 days in office / 2 days at home) We are looking for a Procurement Manager to join our friendly and dynamic team here at Waterstones in either our Piccadilly, London or Solihull office. This is a new role where you will be responsible for ensuring Waterstones acquires necessary goods and services efficiently, cost-effectively, and with high quality, while managing supplier relationships and mitigating risks. This is a diverse role where you will be able to strategise and negotiate with suppliers and vendors, and ensure purchases of products, equipment, and services across the company align with the company's strategic objectives. This role will also require you to embed a strong, compliant and effective procurement to pay process embedded across the company and roll out a PO process. What you will be doing • Conduct research to source the best products and suppliers in terms of best value, delivery schedules, and quality, • Run tenders, evaluate bids, and make recommendations based on commercial and technical factors, • Negotiate and agree contracts, monitoring the quality of service provided, • Develop and maintain excellent relationships with teams who procure services or goods across the business. Help them understand how you can help them in their role and the importance of good procurement governance, • Build and maintain good relationships with new and existing suppliers, • Liaise between suppliers, manufacturers and relevant internal teams, • Forecast levels of demand for services and products, • Develop and implement a procurement to pay strategy ensuring strong compliance., • Work with other relevant stakeholders to roll out a PO process across the company, • Develop strategies to ensure cost savings and supplier performance targets are met or exceeded, • Ensure the security and sustainability of sources of essential products and services, • Forecast price trends and their impact on future activities, • Analyse data and produce reports and statistics on spending and saving, • Undertake value for money reviews of existing contracts and arrangements, • Ensure suppliers are aware of business objectives, • Keep up to date with trends and innovations, regulation, and new technology that can impact the business What we need from you • Experience in procurement, purchasing, or supply chain management, ideally within retail or ecommerce background., • Proven track record of managing procurement activities, including strategic sourcing, contract negotiations, and supplier relationship management., • Experience with or comfortable working in a stand-alone procurement role., • Experience in running tenders, evaluating bids, and making recommendations., • Ability to manage multiple projects simultaneously, ensuring timely and cost-effective delivery., • Experience in monitoring and managing the quality of service provided by suppliers., • Experience in developing and implementing procurement compliance., • Ability to forecast levels of demand for services and products., • Experience in undertaking value for money reviews of existing contracts., • Ability to analyse data and produce reports and statistics on spending and saving., • Experience and proven ability in developing strong internal relationships., • Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint), • Knowledge of procurement regulations and compliance requirements. Person Profile • Excellent attention to detail in contract management, supplier evaluations, and analysis, • Excellent verbal and written communication skills for interacting with suppliers, internal teams, and stakeholders., • Strong analytical skills to assess market trends, supplier performance, and procurement data., • Confident in making decisions and leading on all procurement activities, working as a stand-alone procurement expert to the business., • Highly organised., • Approachable and ability to build excellent relationships both internally and externally. Why work for Waterstones At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café W’s, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one). In return, you will be working in a role that can make a real difference to Waterstones, work in a friendly and dynamic team and get to benefit from our excellent discount in shops and waterstones.com. If you have the relevant essential experience and you are interested, we would love to hear from you. Waterstones is committed to encouraging equity, diversity and inclusion in the workplace, and is dedicated toward eliminating unlawful discrimination. Our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and to be able to give their best. Diversity Statement At Waterstones, we are committed to creating a workplace that is fair and inclusive to people from all backgrounds, perspectives and experiences, and we strive to promote an inclusive work culture. We are working hard to ensure our recruitment processes are free from bias, and our aim is to be truly representative of all sections of society and our customers, and for each employee to feel fully respected and able to give their best. Reasonable Adjustments We understand that some disabled applicants may, due to the nature of their disability, find some parts of the recruitment process challenging. If you need any reasonable adjustments during any part of the interview process, please make these known either to your interviewer or the person you liaise with when setting up your interview.

Department: Retail Place of work: London Job Type: Full-time Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. Responsibilities: • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony", • Adopt and encourage the Omni Channel approach, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere, • Follow security procedures in the store to ensure safety of Client, staff and merchandise, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented Qualifications: • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred, • Proficiency in English, any other languages is a plus, • Ability to work in a fast-paced and dynamic environment, • Demonstrated skill in establishing enduring relationships with both Client and colleagues, • Excellent written and verbal communication skills, • High level of flexibility and ability to problem solve, • Demonstrated capability to achieve and exceed both individual and store performance targets, • Team player with interested in actively collaborating with colleagues, • Familiarity with selling ceremony and Client journey/discovery process could be a plus, • Strong customer service skills, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016.

As an Assistant Store Manager at Aldi, you’ll need lots of energy, have great leadership skills and a passion for success (just like us). With experience of managing a team in a target-driven environment, you’re able to take control, supporting the team to deliver consistent store standards whilst tightly controlling costs. You will be responsible for achieving the highest sales possible, whilst ensuring an efficient and co-operative working environment. Our Assistant Store Managers are passionate about doing well, driving high performing teams to deliver excellent customer service. Key Responsibilities: • All aspects of employee management, development, and people performance, • Strong operational mind-set with the ability to make short and long term business decisions, • Providing excellent customer service and maintaining consistent high standards, • Strong leadership skills and due diligence, • Passion for success and ability to motivate employees, • Minimising costs and optimising productivity, • Management of company property, cost control and sales figures, • Regular communication with the Area Manager to ensure best practice in sales development, stock control and financial management of the store What you'll get in return: • £38,525 rising to £45,420* after 4 years., • Flexible 32/36/40-hour contracts are on offer which can be worked across 4 days or 40/45-hour contracts which are worked across 5 days (both including weekends). Your salary will be pro-rata, • 4 weeks annual leave plus bank holidays (rising to 5 weeks after 2 years), • Full training provided for your first 3 months with us, continued support throughout your career with Aldi, • Company sick pay scheme, • Pension, • Company maternity, paternity and adoption leave after 2 years, • Long service rewards, • All employees have access to a 24/7 online wellness portal offering information and guidance on (Physical, Mental, Nutritional, Financial and Social), as well as other wellbeing related benefits, • Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect. *Please note, the salary displayed is based on a 45 hours per week contract. However, we also offer 32, 36, and 40 contracts and in these instances the salary offered would be pro-rated.

Operations Excellence Manager - Field Based / Hybrid (UK) - EV Charging - £70k Role: Operations Excellence Manager Location: Hybrid / Field-Based – UK Main Site: London (Travel to site is required - 3 days per week) Salary: c.£70,000 + benefits Overview An exciting opportunity has arisen for an experienced Operations Excellence Manager to join a rapidly growing infrastructure and technology business operating within the clean energy and mobility sector. This is a newly created, highly visible role reporting directly into senior leadership and working cross-functionally across technical operations, customer experience, commercial management, and business intelligence teams. The successful candidate will play a key role in driving operational performance, service quality, continuous improvement, and cost efficiency across a nationwide network. The position is ideally suited to someone with a strong operational excellence or service delivery background who enjoys working in fast-paced, evolving environments and can combine strategic thinking with hands-on execution. Key Responsibilities • Lead operational improvement initiatives across multiple business functions, • Manage and develop customer care operations, driving customer satisfaction and service performance, • Own operational reporting, KPI frameworks, dashboards, and business intelligence analysis, • Deliver cost analysis, budgeting support, and identify operational efficiency opportunities, • Manage supplier relationships, procurement activities, and tender processes, • Oversee contractor performance, SLAs, and service quality standards, • Coordinate infrastructure and technology-based projects across a national network, • Act as a central operational link between technical, commercial, customer, and leadership teams, • Support strategic operational planning and continuous improvement programmes Candidate Profile We are looking for candidates who can demonstrate: • Proven experience in operations management, operational excellence, service delivery, or business improvement, • Strong stakeholder management and cross-functional leadership skills, • Experience managing contractors, suppliers, and third-party service providers, • Data-driven decision-making capability with strong analytical and reporting skills, • Budget management and cost control experience, • A proactive, solutions-focused mindset with the ability to drive change and process improvement, • Experience within infrastructure, utilities, energy, mobility, facilities management, or other technical service environments would be highly advantageous Desirable Experience • EV charging, energy, utilities, or clean technology sector experience, • Continuous improvement methodologies such as Lean or Six Sigma, • Experience with operational dashboards and BI tools (Power BI, Excel, etc.), • Knowledge of customer service performance metrics such as NPS/CSAT, • Project or programme management experience Why Apply? This is a unique opportunity to shape a newly created function within a high-growth, future-focused business operating at the forefront of the energy transition. The role offers significant visibility, autonomy, and the chance to make a measurable impact on operational performance and customer experience at scale. If this is of interest please apply on LinkedIn or email

The firm is a very successful compliance consultancy Whilst most of its asset management clients are FCA regulated , an ever-increasing number are SEC and NFA/CFTC Responsibilities include, but are not limited to: • Primary compliance resource for a number of clients, • Leading monitoring reviews both on-site and remotely, • Implementation of policies as applicable, • Assisting with background screening checks as necessary and liaising with the FCA, • Provision of compliance training, both on-site and remotely, • Providing compliance advice, • Review and approval of financial promotion materials, • Updating on regulatory change and how it impacts their business, • Providing support to senior managers where required, • Building and developing client relationships Key Skills / Experience • Experience gained within a compliance or management consultancy, regulatory hosting firm, asset manager (including hedge funds, private equity, real estate and other alternatives), or a regulator such as the FCA, • Thorough knowledge of the FCA Handbook, • Experience of compliance monitoring or similar, • Excellent customer service ethos, • Ability to implement regulatory solutions to address compliance needs, • Strong client facing ability, • Excellent verbal and written communication skills, • Ability to multi-task, • Degree educated or similar Must hold the right to work in the UK Hybrid working is available although flexibility is a must

Global Mobility Director – London – In-house Role Job Type: Permanent Location: London Salary: £Negotiable + Bonus + Benefits The Global Mobility Director will lead a diagnostic review of all global mobility function as well as leading the management and strategic agenda of the function. Driving efficiencies and compliance, the Global Mobility Director will lead a team of mobility specialists responsible for day-to-day operational mobility delivery, ensuring a high standard of customer service. Working closely and building relationships with various stakeholders, you will employ your deep global mobility experience to make recommendations to create an ideal state that will ensure compliant, supportive and efficient delivery. The Role You’ll be responsible for but not limited to the following: Lead the global mobility function Be accountable for and develop, improve and socialise global mobility policies, programmes and initiatives Management responsibility for a team of mobility specialists Lead role in the on-going continuous improvement of mobility services and contribute to all relevant projects which may require mobility input Mitigate risk by ensuring accurate management of all mobility associated compliance processes Lead and guide the Mobility function through any relevant transformation activities Drive efficiencies within the Global Mobility remit ensuring optimal solutions are market appropriate, compliant and business focused Ensure that the strategic plans for Global Mobility are developed to align with wider People strategies and that they reach their full potential and are implemented effectively Fully responsible for the firms UK Immigration sponsorship license(s) and the business invite process Financial responsibility for the mobility budget including expense and invoice approval Lead and participate in any required meetings, presentations, cases Accountable for vendor relationships and any tender exercises Review the existing mobility processes, policies and practices and make recommendations for improvement The Person To be successful in the role, you’ll have the following skills and experience: Global Mobility expert with significant experience in global mobility at both operational (end-to-end mobility) and strategic levels Prior experience in a global role at senior manager (or lead) level Proven experience in creating and delivering mobility policies, projects and programmes Communication and influencing skills and experience thereof Experience managing frequent change initiatives Depth of experience in people and project management Able to handle multiple priorities, working to sometimes conflicting timescales in a fast-paced and challenging environment Experience in tech driven scaling environments over multiple locations with a preference for tech or financial services industry experience Deep and broad understanding of global mobility compliance, particularly focused on global immigration, tax, social security, mobility compensation and risk management Able to build trust and rapport to develop productive and trusted relationships, internally and externally Experience of review of mobility functions including review of current state, recommendations for ideal future state, gap analysis, SWOT analysis and road map for the future APPLY NOW To apply for the position, please send your CV to Andy Shaw via the ‘apply now’ button.

We're working with a values-driven housing association based in London to recruit a Finance Manager on a permanent contract. As Finance Manager, you will play a central role in delivering accurate, timely and insightful financial information across the organisation. You will lead on management accounts, statutory reporting, budgeting, forecasting and financial analysis, ensuring full compliance with Housing SORP and FRS102. You’ll partner closely with senior leaders, operational managers, acting as a trusted adviser and providing the financial insight needed to drive performance, value for money and long term business planning. You will also lead and develop a small, high performing finance team, fostering a culture of accountability, continuous improvement and excellent customer service. Key responsibilities • Produce high quality monthly management accounts, Board reports, budgets and forecasts, • Lead the preparation of statutory accounts and manage audit processes, • Provide expert financial analysis and business partnering to support operational and strategic decisions, • Maintain robust financial controls, cashflow planning, treasury oversight and covenant monitoring, • Oversee VAT, fixed asset, service charge and development accounting, • Lead, motivate and develop a small finance team, • Support long term financial planning, stress testing and value for money initiatives We’re looking for someone who is: • CCAB qualified (ACA, ACCA, CIMA, CIPFA), • Experienced in producing management and statutory accounts, • Confident leading teams and managing workloads in a fast paced environment, • Skilled at building strong relationships across the organisation, • Able to communicate complex financial information clearly, • Highly proficient with Excel and modern financial systems Experience in the housing sector, and familiarity with SUN Finance system and CX Housing management systems would be an advantage but is not essential.

AWS Partner Sales Manager – System Integrator Lead Location: London ( 2 days in the office) Salary: £80,000 - £90,000 base (with realistic OTE of £130,000 - £140,000) About the Role We are seeking an experienced AWS Partner Sales Manager to lead and grow relationships with System Integrator (SI) partners across the UK. The role combines strategic leadership, pipeline development, and partner engagement to accelerate revenue and strengthen joint go-to-market initiatives with AWS. This is a player–coach role, with responsibility for a personal quota, leading a small team of PSMs, and acting as the primary partner-facing executive with AWS and SI stakeholders. The ideal candidate will have deep AWS expertise, an established partner network, and the credibility to influence at senior levels. Key Responsibilities Partner Engagement & Pipeline Growth • Manage and develop strategic SI partner relationships across consultancy, cloud services, and marketplace lines of business., • Act as a primary point of contact for AWS commercial and partner teams within the region., • Leverage an existing AWS and partner network to drive joint opportunities, co-selling activity, and pipeline acceleration., • Provide input to AWS go-to-market strategy in collaboration with partner stakeholders., • Represent the organisation confidently at industry events, partner forums, and executive meetings., • Support partners at all stages of their AWS journey, from onboarding to advanced tier status., • Understand and utilise AWS funding programmes, professional services, and managed services opportunities. Team Leadership & Development • Lead, mentor, and develop a team of PSMs across the UK & Europe., • Set clear expectations for performance, pipeline management, forecasting, and deal execution., • Support team members on complex, high-value, or strategic opportunities., • Build a high-performance culture emphasising accountability, collaboration, and continuous improvement. Revenue & Strategic Delivery • Own sales performance, revenue delivery, and forecasting for assigned partner accounts., • Drive new partner acquisition and expand strategic existing accounts., • Ensure consistent sales methodology and execution across markets., • Provide insights, reporting, and recommendations to senior leadership. Market & Stakeholder Engagement • Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution., • Use market intelligence and customer insight to influence service development and positioning., • Maintain strong executive-level relationships with partners and customers. Candidate Requirements • Proven experience managing AWS partners, ideally System Integrators, within the UK & Europe., • Deep knowledge of AWS services, partner programmes, and funding mechanisms., • Established relationships and credibility within the AWS ecosystem., • Strong track record of sales performance, pipeline development, and revenue growth., • Experience leading, coaching, and developing high-performing partner sales teams., • Excellent communication, stakeholder management, and executive presentation skills., • Ability to operate strategically while remaining hands-on when needed.

LONDON SALES MANAGER LOCATION: Nyetimber Group London Office REPORTS TO: Group Sales Director or anyone else that the company assigns. RESPONSIBLE FOR: Senior New Business Manager, London Account Manager, Prestige Account Manage, London Account Executive and Business Development Executive. COMMUNICATORS: Position works with team members, line managers and Head of Departments. MAIN PURPOSE: The London Sales Manager will be responsible for growing sales with our existing London on-trade Accounts as well as identifying and winning new business opportunities. In addition, they will develop and work closely with the Group Sales Director to develop a London Sales on-trade strategy. This role will be accountable for all aspects of this strategically important channel, including volume, value & margin improvement; category development, annual planning/management and brand activation. VALUES & MOTIVATORS: PIONEER Nyetimber is the pioneer of sparkling wine. and more. To be a pionneer means not to follow, and this spirit is central to how we all think and operate when setting out plans and direction for the brand. EXCEPTIONAL Exceptional goes beyond winemaking, it extends to every touchpoint of the brand. At every possible opportunity Nyetimber should difference itself with faultless execution and high quality service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: Account Category & Team Management: • Personally manage Nyetimber’s key flagship on-trade accounts across London, ensuring exceptional brand representation and performance., • Develop and execute strategic plans to strengthen Nyetimber’s luxury positioning and drive sales growth within the London market., • Lead, manage, and coach a team of five direct reports, supporting their ongoing professional development and performance., • Collaborate with the events and trade marketing teams to design and deliver annual activation programs in strategically important London accounts., • Ensure optimal listing status, pricing, and premium menu visibility across key London venues., • Build strong relationships with distributor partners, working closely with their teams to motivate, educate, and drive sales performance., • Oversee London budgets and take accountability for achieving commercial, channel, team, and brand style targets., • Provide regular performance updates and strategic insights to the Group Sales Director, highlighting key achievements and initiatives., • Support wider Sales and Marketing teams through events, activations, and training initiatives., • Host and manage customer visits to the vineyard, delivering a premium and memorable brand experience., • Complete all required training programs to maintain product knowledge and professional standards., • Undertake additional duties as required, in line with the scope and seniority of the role. QUALIFICATIONS: • Extensive experience in a senior sales or commercial role within the wine & spirits industry, with a strong track record in premium or luxury portfolios., • Deep knowledge of and established network within the London on-trade, particularly across high-end and flagship accounts., • Proven ability to lead, manage, and develop high-performing sales teams, with a clear track record of driving performance and accountability., • Strong commercial acumen, including budget ownership and delivery against revenue targets., • Experience managing strategic key accounts, with strength in negotiation and long-term partnership development., • Ability to define and execute market-level commercial strategies aligned to brand and business objectives., • Credible and confident communicator, able to influence senior stakeholders and distributor partners., • Experience working cross-functionally with marketing, events, and brand teams to deliver impactful activations., • Strong understanding of the luxury hospitality landscape and premium customer experience., • Highly organised and adaptable, with the ability to operate effectively in a fast-paced, performance-driven environment.

About Morson Founded in 1969, Morson Group has grown from humble beginnings into a £1.3bn global technical recruitment organisation. With more than 30 UK offices and an international presence across Canada, the USA, Australia and Europe, we are one of the UK’s leading technical recruitment businesses and ranked among the top globally. Morson Group brings together a number of specialist practices delivering complex talent solutions across Engineering, Technology and Professional Services. We are proud to be recognised as one of the Best Big Companies™ to work for, with a strong reputation for learning, development and long-term career opportunities. The Role An exciting opportunity has arisen for an experienced Onsite Senior Coordinator/Account Manager to join the team on a 12-month fixed-term contract to cover maternity leave. Based full-time onsite with a key client in Hoddesdon, Hertfordshire, you will act as the key contact for both contractors and the client, ensuring the smooth day-to-day operation of the onsite workforce. This is a fast-paced and varied role suited to someone who enjoys building relationships, solving problems and delivering excellent service. Key Responsibilities • Acting as the main onsite contact for contractor support and queries, • Managing attendance, absences and general workforce administration, • Building and maintaining strong working relationships with client stakeholders and contractors, • Processing weekly payroll accurately and within deadlines, • Supporting recruitment activity when required, including:, • Writing and posting adverts, • CV screening and candidate assessments, • Coordinating interviews, • Managing onboarding and inductions, • Completing right-to-work and compliance checks, • Maintaining accurate records and ensuring all documentation is up to date About You • Previous experience within recruitment, onsite coordination or workforce management is essential, • Strong communication skills with the ability to engage confidently at all levels, • Highly organised with excellent attention to detail, • Customer-focused and solutions-driven, • Able to manage workloads independently and prioritise effectively in a busy environment, • Comfortable handling payroll and compliance processes accurately Working Hours & Location • Monday to Friday, • 8:30am – 5:30pm, • Fully onsite role based in Hoddesdon, Hertfordshire, • No weekends or shift work required

Assistant Store Manager - Fashion Retail (London, UK) Urban Revivo, a fashion brand under the FMG Group, is seeking a commercially minded Assistant Store Manager to support our Covent Garden store in London. In this role, you will work closely with the Store Manager to drive sales performance, maintain operational excellence, and deliver a strong customer experience. We are looking for a proactive leader with solid commercial awareness and strong product understanding and someone who can identify best sellers, respond quickly to slow-moving stock, and adjust merchandising strategies to maximise sell-through and profitability. You will support the leadership and development of the team, contribute to achieving sales targets, and ensure brand standards are consistently upheld. This is an excellent opportunity for a results-driven retail professional to grow with URBAN REVIVO in a key London location. Key Responsibilities: • Sales & KPI Achievement - Support the Store Manager in driving store performance by monitoring key KPIs, analysing sales trends, and implementing clear action plans to maximise sales and profitability., • Team Leadership & Development - Lead and motivate the team to deliver high service standards and strong sales results. Provide regular coaching and feedback to build a confident, performance-driven culture., • Operational Excellence - Ensure smooth day-to-day operations, including opening and closing procedures, cash handling, health and safety compliance, and loss prevention., • Stock & Merchandising - Monitor product performance and support effective stock control. Maintain high visual merchandising standards and adjust product placement in line with commercial priorities and trading trends., • Customer Experience - Lead by example on the shop floor, champion a customer-first approach, and handle customer queries professionally and efficiently. What We’re Looking For: • Passion for fashion retail and an understanding of current industry trends, • Minimum 3 year of experience in fashion retail management, • Strong knowledge of stock management, visual merchandising, and team leadership, • Ability to analyse sales data and implement commercial strategies, • A proactive and organised approach with excellent problem-solving skills Why Join URBAN REVIVO? • Exciting career growth opportunities in a leading fashion retailer, • Competitive salary with performance-based bonuses and commission, • Generous staff discount on the latest collections, • Extra allowances and incentives If you're passionate about fashion and ready to take the next step in your retail career, apply now and be part of URBAN REVIVO’s journey in the UK market!

📱 Product Manager: Customer Experience 💰 £66,000–£80,000 + 15% bonus + great benefits 📍London | Hybrid Flexible working | Optional 4-day working week ⚡ Permanent | Transformation role | High autonomy | Fast environment I'm partnered with a well-funded, high-growth UK business that operates at real scale, millions of customers, complex service environments, and a genuine appetite to do things differently. They're investing heavily in their digital product capability and need a PM who can take ownership of a genuinely complex customer journey and make it dramatically easier to navigate without picking up the phone. This is a transformation role. Not incremental improvements. Not BAU. Real, meaningful change to how customers experience connectivity services. 🚀 What you'll be owning: • The end-to-end digital journey for broadband and mobile customers, from onboarding through to fault resolution and service management, • Understanding why customers contact support and building the digital tools that remove that need, • Self-service experiences that actually work, guided diagnostics, smart troubleshooting, intuitive account management, • Creative use of content (video, in-app guides, proactive comms) as part of journey design, not an afterthought, • Close collaboration with UX, Engineering, Data and Customer Ops in an Agile squad, • Data-led prioritisation, using analytics to back every decision and prove impact 🧠 What they're looking for: • A Product Manager who leads with the customer problem, is experimental and has an entrepreneurial approach, • Proven end-to-end ownership of complex digital customer journeys, • A real UX mindset, empathetic, outcome-driven, and genuinely bothered by friction, • Someone comfortable translating operational complexity into simple, intuitive digital experiences, • Strong stakeholder communication, comfortable with engineers, designers and the exec table 🌟 Nice to have: • Experience in telecoms, broadband, utilities, or a similarly complex regulated service environment, • Background in self-service diagnostic flows or guided troubleshooting product design, • Exposure to advisor/agent-facing tools alongside customer-facing journeys This is a great opportunity to work on a large-scale product with real complexity, genuine transformation and meaningful impact. Please apply below if you are interested!

Technical Success Manager – Deep Technical Backup & DR Specialist Specialist Managed Service Provider £70,000–£75,000 Base + Bonus London Hybrid – 3 days a week We are hiring a Technical Success Manager to join a highly technical Customer Success team within a specialist MSP delivering enterprise backup, disaster recovery, and cyber resilience services. This is a senior technical position for someone with deep expertise in backup and DR technologies who can act as the trusted technical authority for customers. You will sit at the intersection of customer success, engineering, and product — owning technical relationships, driving platform adoption, and ensuring customers have confidence in their recoverability strategy. We are looking for someone who understands complex backup environments in depth and can confidently engage with infrastructure teams, architects, IT leadership, and vendor engineering teams. If backup is your specialism and customers trust you because of your technical expertise, this role is built for you. What you’ll be responsible for • Acting as the primary technical contact across a portfolio of strategic customer accounts, • Owning deep technical understanding of customer backup, DR, and cyber resilience environments, • Leading technical discussions around architecture, recoverability, performance, and ransomware resilience, • Translating business requirements into technical solutions and service improvements, • Ensuring backup platforms remain aligned with changing infrastructure and business priorities, • Driving adoption and optimisation across enterprise backup technologies, • Conducting technical reviews, audits, health checks, and recovery readiness assessments, • Managing complex technical escalations with support teams, vendors, and engineering teams, • Providing technical recommendations for renewals, licensing, and expansion opportunities, • Contributing to product roadmap discussions and long-term service improvements, • Educating customers on new features, resilience strategy, and data protection best practice What we’re looking for • Strong technical support, professional services, or technical account management experience within backup products or IT services, • Expert-level knowledge of Backup and DR Technologies including Rubrik, Druva, Zerto, Commvault, and NetBackup, • Strong understanding of cyber resilience, ransomware protection, and enterprise recoverability strategy, • Experience troubleshooting complex enterprise backup and infrastructure environments, • Ability to act as a trusted technical advisor to both technical and business stakeholders, • Experience within managed services, technical support, or professional services environments, • Additional experience across VMware, Hyper-V, Nutanix, Azure, AWS, Microsoft 365, Windows Server, Linux, PowerShell, and ITIL would be highly valuable Why this role • You’ll work in a role where technical expertise is the core requirement, • You’ll become the senior technical authority for strategic customer environments, • You’ll work closely with engineering, product, and leadership teams to shape customer outcomes, • You’ll stay close to the technology while building long-term strategic customer relationships, • You’ll join a business that values technical depth, ownership, and customer trust, • You’ll have genuine progression within a specialist technical team Follow Scout Global for more roles like this

Technical Business Analyst | 6 months Day rate: £680p/d outside IR35 Location: London / hybrid Are you an experienced Business Analyst interested in playing a key role across a digital transformation? Do you have a background working on systems / software integrations? Are you keen to work for an established business alongside a talented and fun team? If so, this could be the perfect next role for you! As Business Analyst, you will help shape and deliver new technology implementations that enhance the service offering. You’ll support the Senior Programme Manager and wider Delivery team, working on a variety of high profile projects across the full customer and product lifecycle. What are they looking for? • Proven experience as a Business Analyst in complex tech environments, • Technically competent with good Salesforce knowledge and comfortable working alongside engineering teams on a daily basis, • Experience of systems development and integration projects with budgets of £100k to £1m, • Track record of working with high-performing technical teams to shape and implement complex projects, • Excellent communication and organisational skills, • Any exposure to SAP, DevOps and Azure would be highly desirable This is a great opportunity to join a hugely successful and growing business with a huge presence across the UK and Germany. Please get in touch for more information on both the role and company!

Customer Experience Lead MBM are working exclusively with a leading London-based transport company to appoint a Customer Experience Lead. This is a newly created role, offering a unique opportunity to shape and deliver an outstanding, end-to-end customer journey across their transportation services. The Role This is a director-level position, leading a team of 5, with significant visibility across the business. You will take ownership of the customer experience strategy—using data and insights to define, articulate, and deliver a clear plan that drives both customer satisfaction and commercial performance. Operating in a fast-paced, growing, and entrepreneurial environment, this role suits someone who thrives on autonomy, takes ownership, and enjoys building something impactful from the ground up. Key Responsibilities • Own and evolve the full customer journey across all touchpoints, • Develop and deliver a clear customer experience strategy aligned to business goals, • Generate, analyse, and leverage data (KPIs, NPS, insights) to drive decision-making, • Engage and influence stakeholders across the business to embed a customer-first approach, • Build strong cross-functional relationships with operations, marketing, IT, and commercial teams, • Lead and develop a high-performing customer service and customer experience team About You • Data-driven and insight-led, with a passion for using analytics to shape strategy, • Strong experience engaging stakeholders and influencing at all levels, • Proven ability to translate insights into clear, actionable plans, • Background in customer experience roles within transport, hospitality, or similar environments, • A senior manager or head of level candidate ready to step into a director-level role, • Comfortable working in a dynamic, evolving organisation with high levels of autonomy Additional Info • Newly created role as part of organisational transformation, • London-based with travel across sites, • Inclusive and collaborative culture If you’re looking for a role where you can take ownership, shape strategy, and make a real impact in a growing business, we’d love to hear from you.

Travel Sales Specialist (USA) V&C Associates' Travel Department has been retained to recruit an Americas Sales Specialist on behalf of our client — a leading, award-winning tour operator with an outstanding reputation for bespoke travel experiences. This is an exceptional opportunity for a passionate travel professional to join a high-performing Americas Sales team with strong career prospects. The Position The Americas team covers North, Central and South America, Antarctica and the Caribbean. Our client is seeking candidates with a passion for and knowledge of North America specifically, whether that's broad regional expertise or specialised knowledge of particular sub-regions. This is a hands-on, client-facing role. The successful candidate will be highly organised, driven, an excellent communicator, and deeply attuned to customer needs. Applications are welcome from both internal and external candidates. The business is committed to delivering detailed, specialist-led itineraries with a level of service that sets them apart from competitors — and they're looking for someone who shares that ambition. Main Responsibilities • Delivering exceptional sales and service to clients interested in holidays across your specialist region, with a focus on conversion, retention, margin, and account management, • Managing both new and existing client accounts via phone, email and in-person meetings, • Keeping yourself and the team current on specialist product knowledge through competitor research, data analysis, client research and familiarisation trips, • Collaborating cross-functionally with Service, Product and Marketing teams to ensure the product offering remains best-in-class, • Supporting the Region Manager and senior team members with day-to-day operations, including input into recruitment and training Key Requirements • Genuine passion for and demonstrable knowledge of North American destinations (knowledge of Latin America would be advantageous), • Minimum 2–5 years' work experience; a background in bespoke North America travel is beneficial but not essential — passion and knowledge are the priority, • Experience of living or working in the region is an advantage, • Proven ability to deliver high-quality results to deadline, • Strong communication skills and a personable manner

Synonymous with great British design and heritage, Globe-Trotter is a luxury travel lifestyle brand producing handcrafted luggage and leather collections. Established in 1897 and celebrating the 125th anniversary in 2022, Globe-Trotter makes the most beautiful and durable luggage in the world. The business has been Private Equity backed since 2020. Globe-Trotter is a truly global business trading in more than 80 countries, with significant brand awareness in Japan, Europe and the USA and an increasing footprint in the GCC, China and South East Asia. We are looking for a Senior Sales Assistant to support our flagship stores performance and profitability, with a focus on providing excellent customer service. Key Duties and Responsibilities • Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners, • Ensuring high levels of customers satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations, • Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer, • Be knowledgeable about all Globe-Trotter products, • Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers, • Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises, • Liase with customers through email, webchat and telephone., • Provide cover for the store manager in their absence., • Support the Store Manager in assessing and improving individual performance and in identifying and developing talents., • Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation., • Assist in the daily management of key holding responsibilities, • Lead by example and be a role model for the team. Requirements of the role • A strong understanding of Luxury retail and sales experience is essential., • Previous experience in a supervisory or senior sales role, with experience of supporting a team., • Excellent communication and relationship building skills, with the ability to adapt to your audience., • Be resilient with the ability to keep calm under pressure., • Experience in sales generation and managing the achievement of sales results., • Flexibility to work non-traditional hours, including days, evenings, weekends and holidays., • Knowledge of additional languages would be advantageous.