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Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. You’ll act as

This is an important role for the company as you'll be the go-to point of contact for many of our clients acting as a bridge between meticulous administration and high-energy client success.

Demonstrated success in managing customer relationships and delivering projects on time and to plan. Lead customer implementations form post sale through to go-live, managing delivery against defined goals, while orchestrating data, integrations, and system configuration. Key to the role is enabling

A leading company in the quantum technology sector is expanding its European Customer Success team and looking for an experimental physicist who thrives on solving real‑world challenges in the lab. Confidence and clarity in customer‑facing technical discussions. Willingness to travel to customer

Putting the customer at the heart of everything you do, and helping them extract the maximum value from the product and service.

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Lead, shape, and elevate the customer experience across all touchpoints. They’ll admit to being behind the curve on optimal customer centricity, so you’ll have real autonomy and authority to c

With a growing installed base of 30 active customers, we are now expanding our Customer Success team to ensure these customers achieve maximum value from our platform and continue to grow with us. Proven track record in a customer-facing role (Customer Success, Account Management, or Clinical Applic

Customer Success Manager (SaaS / Publishing)Ashford (Hybrid 2 days in office)£40k - £45k + commissionDo you enjoy building long-term client relationship

We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. Gain hands-on experience across customer success and sales. B2B SaaS or services (customer success, account management, or sales).

A leading global digital infrastructure company is seeking a Senior Manager for Customer Success & Service Management in Greater London. This role requires proven experience in managing teams to enhance post-sales customer experiences and operational excellence. You'll lead a team to ensure customer

Reporting into the Head of Customer Success, the ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers. Customer-facing experience in Customer Success Management, Account Management, Technical Account M

Join a growing team and make an impact in the customer success space. The ideal candidate will have customer service experience, strong communication skills, and a focus on accuracy. A SaaS Edtech business in Warwick is seeking a Customer Service Advisor for a 12-month FTC.

The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Succes

This position offers a chance to contribute to customer success and drive strategic outcomes.

In this role, you will be the first point of contact for customers and ensure a systematic approach to managing customer requests. Candidates should have experience in a customer service role, excellent communication skills, and a proactive mindset. A leading technology services provider is looking

The Charity Customer Success Lead owns the success of a portfolio of charity partners — from onboarding through activation, adoption, and renewal. Contribute to scalable customer success processes as the organisation grows. Solid experience in Customer Success, Account Management, or Client Servic

Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. You will build the Customer Success function from the ground up for a high‑growth startup. Proven track record in change management, successfully driving technology adoption amo

A technology company in Greater London is seeking a Head of Customer Success to lead strategic customer relationships and drive the use of its technology. Responsibilities include developing customer success strategies, overseeing customer lifecycle stages, and building relationships with key stakeh

AI internally to increase efficiency and scale customer success. Enterprise Customer Success, Strategy Consulting, or Account Management. Enterprise Customer Success Expertise.

The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria. We'relooking for a Customer Success Manager to joi

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Consistent track record of providing stellar support to customers. From affiliates and influencers to content publishers, brand

Customer Success Specialist (SMB ERP). Apply now and help turn customers into confident, successful power users. Growth through mastery – Deepen your ERP, consulting, and customer success expertise fast.

The Manager, SMB Customer Success leads a team of Customer Success Managers responsible for driving adoption, retention, and long‑term value for a large portfolio of SMB customers. Execute and continuously optimise the scaled customer success strategy for SMB customers, leveraging automation, digi

A high-growth fintech infrastructure company in the UK is seeking a Remote Customer Success Manager to manage enterprise customer relationships and drive retention and expansion. The ideal candidate should have 2-3 years of experience in Customer Success or Account Management, strong relationship-bu

A leading finance technology company in the United Kingdom is looking for a Customer Success Manager. The ideal candidate will have at least 5 years of experience, with a minimum of 3 years in a Customer Success role in a SaaS technology environment, and will demonstrate a strong capability in relat

Strategic coordination & governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal. Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performanc

You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands‑on leader who actively supports complex customer engagements when r

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting

Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and engaging with senior decision-makers such as CFOs, CIOs, or CISOs. As a Customer Success Manager (CSM), you will play an inte

A leading HR technology company in Greater London is looking for a Manager of SMB Customer Success to lead a dynamic team focused on customer adoption and retention. The role requires proficiency in SaaS customer success strategies and a strong analytical mindset. You will drive initiatives using au

A tech company in the UK is looking for a Customer Success Manager to drive customer adoption and prevent churn. The role requires experience in customer success or account management, particularly in Application Security (AppSec). The successful candidate will engage with accounts at risk, resolve

A leading SaaS provider in the UK is searching for a Head of Customer Success to enhance customer retention and drive strategic growth. The role focuses on fostering long-term relationships and adopting a customer-centric culture throughout the organization.

A leading AI recruitment service is seeking a Customer Success Manager to redefine revenue prediction and customer loyalty. The candidate will engage with customers, ensuring the end-to-end customer lifecycle and act as a technical expert. This role offers a unique opportunity to shape the future of

A leading SaaS platform is seeking an experienced Customer Success Manager UK to drive customer engagement and ensure business value realization. In this role, you will act as a trusted advisor, onboarding clients and helping them leverage features for their success.

Customer Success, Professional Services, Advisory, Legal Operations, eDiscovery, or related sectors. Senior Customer Success Manager (Advisory Focus). We are seeking a Senior Customer Success Manager to support and grow relationships across large, complex advisory organisations, particularly the Big

A leading tech company is looking for a Customer Success Representative to manage the post-sales lifecycle for a global client base. The CSR will facilitate onboarding, ensure customer value realization, and drive product adoption through collaborative efforts with internal teams. This remote positi

We are looking for a motivated person to help our Sales and Customer Success teams achieve their goals and deliver exceptional service to our customers. The Customer Success Assistant will join a small and dynamic team of passionate people, dedicated to providing excellent teaching resources to scho

Interest in leveraging AI to enhance Customer Success workflows and client experience. Experience helping to build or evolve a Customer Success function. We’re looking for a Customer Success Manager to join our team.

A growing cybersecurity startup in the UK seeks a Customer Success Engineer to lead customer success initiatives, ensuring users maximize product value. The successful candidate will directly influence product adoption and create essential documentation while working closely with customers and engin

The successful candidate will strategize training implementations and drive customer adoption, ensuring measurable outcomes align with business goals. A leading SaaS company is seeking a Training Specialist to empower and enable Account Managers in delivering high-impact training to customers.

Establish customer success strategy, segmentation, and engagement models (playbooks, success plans, QBR/EBR cadences, health scoring). B2B SaaS or software, including 6+ years leading customer success, account management, or renewals teams. Manage tools and processes across Salesforce (or similar),

A leading game server provider seeks a Customer Success Operator to deliver effective support to players and server owners. This role involves handling customer inquiries and ensuring efficient problem resolution. Applicants should have strong communication skills, a problem-solving mindset, and pri

A leading parking solutions company is seeking a Head of Customer Success to lead and manage the performance of the Customer Success function. The ideal candidate will have over 5 years of experience in customer support leadership and will be responsible for driving service delivery, managing teams,

A leading technology firm is seeking a dedicated Customer Success Manager in Greater London to oversee post-sales customer health and enhance service delivery. Your responsibilities will include conducting service reviews, ensuring SLA compliance, and managing customer escalations. You should have a

We are looking for a Senior Customer Success Operations Manager to strengthen the operational foundation of our post‑sales revenue engine. Working at the intersection of Customer Success, Finance, BI, and Systems, you will shape how decisions are made and how revenue outcomes are delivered. Build

Customer Success, Account Management, or another senior customer‑facing role. This Customer Success Manager is different: you’ll be on‑site in our central London workspace, to collaborate closely with our founder/CEO, Product Manager, and Growth Lead. Join us as our first Customer Success Mana

Our Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our key customers in EMEA. As a Customer Success Manager, you'll help ensure the long-term success of our key accounts. Lead customer value realization by understanding custom

A global information and analytics company is seeking a Customer Success Manager to maximize customer value through effective onboarding and strategic guidance. This role involves monitoring customer health, delivering regular business reviews, and advocating for customer feedback. Ideal candidates