Job Summary: Organic Restaurant Management Limited is seeking a dedicated and personable Customer Care Assistant to join our team. As a Customer Care Assistant, you will be the first point of contact for our guests, ensuring a positive and welcoming experience. If you have excellent communication skills, a passion for customer service, and the ability to handle inquiries and issues with professionalism, this role is ideal for you. Duties: Provide outstanding customer service by greeting and assisting guests with inquiries, reservations, and any concerns they may have. Manage and resolve customer complaints promptly and efficiently, ensuring customer satisfaction. Maintain a positive and welcoming environment in the restaurant, ensuring that all guests feel valued and appreciated. Assist with phone and email inquiries, providing accurate information about menu items, reservations, and other customer-related matters. Support the restaurant team in ensuring smooth operations during peak hours, including managing customer flow and seating arrangements. Adhere to company policies and procedures, maintaining high standards of service at all times. Collaborate with the kitchen and service staff to ensure timely and accurate order processing and delivery. Qualifications and Experience: Experience: Prior experience in a customer service role is essential, particularly in a hospitality or restaurant environment. Customer Interaction: Strong interpersonal skills and the ability to interact effectively with customers are essential for this role. Language Skills: Fluency in English is essential. Additionally, fluency in any European language, such as Russian, German, French, Spanish, or Italian, is required. Proficiency in additional languages is advantageous. Ability to handle high-pressure situations with poise and professionalism. A positive attitude and a strong commitment to providing excellent customer service. Shifts and Work Schedule: Shifts: Morning, Day, and Night shifts are available. Working Hours: between 9:30 AM - 12:00 Midnight Additional Information: Commute/Relocation: Candidates must reliably commute or plan to relocate to London before starting work (preferred). Work Authorization: United Kingdom Work Location: On-site, London. Join our team at Organic Restaurant Management Limited and become an integral part of delivering exceptional customer experiences. We look forward to welcoming you on board! Job Type: Full-time Pay: £11.50-£14.50 per hour Expected hours: 35 – 40 per week Benefits: Company events Company pension Discounted or free food Employee discount Flexitime Schedule: Day shift Night shift Work Location: In person Expected start date: Immediately
Store Manager Harrods London £39,400 + Bonuses Luxury premium goods store located in Harrods requires a Store Manager to join the company. We require a store manager who is very much 'operationally minded' who can further grow the business and effectively train + develop the team to achieve optimum results. Store Manager Requirements: · Store Manager experience with proven success in training and motivating staff to meet targets & KPI’s · Well presented with excellent communication skills · Hands on with a positive attitude and love of being around people, providing excellent customer service. · Proven ability in completing tasks effectively and on time (excellent time management skills) · No job hoppers please (those who keep switching jobs on a yearly basis will not be considered) Cover all the above? Then apply now! This is a fantastic company to work for coupled with an excellent salary and a range of benefits. Please note that due to the high number of applications we receive, regrettably we can only reply to successful applicants. We are not accepting telephone call / email or text enquiries on this role, please ONLY apply through this site. Key words: Concession Manager Store Manager #storemanager #concessionmanager #Selfridges #harrods #sloanstreet #bondstreet #Rolex #luxuryretailrecruitment #luxuryfashion #luxuryjobs #luxuryrecruitment #luxuryretail #luxuryretailjobs #Burberry #Cartier #Chanel #ChristianDior #Fendi #Gucci #Hermès #JimmyChoo #londonfashion #LouisVuitton #RalphLauren #retail #RobertoCavalli #salesassistant #TOMFORD #Valentino #Versace #AlfredDunhill
Purpose of the Job: To manage the events booking and coordination of sites/events required for the Managing Director and the contracted Brand Ambassadors (BA’s). Key Responsibilities: a) Build and maintain relationships with site managers/event organisers; b) Ensure that there are enough sites booked as required for the number of BA’s; c) Confirmation of bookings both by email and phone both at the time of booking and shortly before the event is to be attended; d) Update and the events timetable with the Managing Director and other BA’s; e) Keep itinerary and manage all events related stock including stands, banners and client specific collateral; f) Following up with site manager/event organisers to getfeedback relating to the BA’s conduct and to organise repeat bookings where required; g) Composing and sending Event Log to our suppliers; h) Maintainence and updating of bookings calendar; i) Organising and attending site visits (for example to book new sites or to build relationships); j) Networking and self-development with other event coordinators to improve skill set and to suggest improvements to our current system; k) Expanding the current database of sites and to get them profiled by our suppliers; l) Manage paid site budget; m) Liase and communicate with events team of our supplier; n) Adhere to any other client related specifications/requirements. 3. Knowledge, Skills and Attributes Required: • Proven competency of Microsoft computer packages (Word, Excel, PowerPoint, Access and Outlook); • Be of smart appearance in suitable business attire; • Enthusiastic, highly motivated, and outgoing individual with ability to use own initiative; • Act with and demonstrate good faith towards the company; • Act with diligence with regards to data protection and sensitive information.
Senior Receptionist - Gymkhana Salary - Up to £17ph Schedule - Full Time Experience - Previous experience as a Senior receptionist within a Michelin star restaurant or Fine dinning Gymkhana are seeking a Senior Receptionist to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Receptionist looking for a new role in an award winning, critically acclaimed group. The Restaurant Located in Mayfair, Gymkhana is inspired by the bars, social, sports and members’ clubs of the British Raj in India and serves contemporary Indian cuisine using seasonal British ingredients with a strong focus on the tandoori oven. Opened in 2013, Gymkhana went on to win its first Michelin star, Restaurant Magazine’s Restaurant of the Year and BMW Square Meal Restaurant of the Year in 2014. “Gymkhana is the best restaurant I have ever been to.” Giles Coren, The Times The Position We're looking for an experienced Senior Receptionist to ensure a welcoming and engaging first impression, and an exceptional guest experience. You will be delivering Michelin Star standards and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom; Effectively managing reservations and walk-ins to maximise covers during service; Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.