Are you a business? Hire focus candidates in London
Mamma Dough is an independent sourdough pizza and craft beer restaurant. We love pizza, we love beer and we love people. Are you passionate about great food, exceptional service, and creating unforgettable customer experiences? Do you thrive in a fast-paced, friendly environment where teamwork and leadership are valued? If so, we have the perfect opportunity for you! About Us: We’re a bustling, casual pizza restaurant known for our delicious, handcrafted sourdough pizza and warm, welcoming atmosphere. Our focus is on delivering top-notch service to every guest while fostering a fun and energetic workplace for our team. The Role: As our Restaurant Manager, you’ll be the heart and soul of our operation. You’ll oversee day-to-day activities, inspire your team to deliver outstanding service, and ensure every customer leaves with a smile. From managing staff to maintaining quality standards, you’ll play a key role in the success of our restaurant. Key Responsibilities: - Lead and motivate a diverse team to deliver exceptional service. - Manage daily operations, including staff scheduling, inventory, and quality control. - Cultivate a positive, customer-focused atmosphere that aligns with our brand values. - Ensure adherence to health and safety regulations. - Monitor financial performance, including sales, costs, and budgets. - Handle customer feedback with professionalism and a problem-solving mindset. - Train and develop team members to reach their full potential. What We’re Looking For: - Proven experience as a restaurant manager in a similar casual dining environment. - A passion for hospitality and creating memorable customer experiences. - Strong leadership skills with the ability to motivate and manage a team. - Excellent organisational and communication skills. - A hands-on approach with the willingness to roll up your sleeves and lead by example. - Familiarity with restaurant management profit & loss. You will be accountable for the site EBITDA. What We Offer: - Competitive salary and benefits. - A supportive, fun, and dynamic work environment. - Opportunities for professional growth and development. - Discounts on our mouth-watering pizzas!
🍽️ Exciting Opportunity! Full-Time Chef de Partie Wanted at Franco’s, Jermyn Street 🍽️ Join Head Chef Stefano Turconi and our fantastic Back of House team at Franco’s, located in Green Park, London! 💼 Why Join Franco’s Team? 💷 Competitive pay: £15 - £15 per hour or £37,500 - £39,500 annually + yearly bonus 🕒 Approx. 48 hours/week, Monday to Saturday (2 days off) with flexible shifts 🛑 Closed Sundays, 10 days off for Christmas, 4 days off during Easter, and Bank Holidays off 🌴 28 days holiday (including bank holidays) + extra days for long service 🎓 Ongoing training & development, including company-funded courses 📈 Career growth through the ‘Flow Hospitality’ platform and within both restaurants 🍽️ Free celebratory meal for two after passing probation 🎉 50% discount at both Franco’s and Wiltons restaurants 🩺 Company sickness pay & pension scheme 👕 Uniforms provided & laundered 🍝 Tasty meals during shifts 🎖️ Employee of the quarter/year awards 🎉 Annual staff party and “Recommend a Friend” scheme 👨🍳 About Franco’s Franco’s, one of London’s first Italian restaurants, has been serving delicious traditional and contemporary Italian cuisine since 1946. Nestled between Green Park and Piccadilly, Franco’s features a vibrant bar area, a main dining room, and a flexible basement space for Private Dining or additional seating. Managed by Jason Phillips (formerly of The Savoy, Avenue, and C London), Franco’s is open for breakfast, lunch, and dinner from Monday to Saturday and remains closed on Sundays. 🧑🍳 What You’ll Bring to the Team: 🍴 Previous experience as a Pasta Chef in high-volume settings (80-120 covers per service) 🧑🏫 Strong leadership, training, and delegation skills to manage your section and assist Demi Chef de Parties and Commis Chefs 💪 Positive attitude with motivation and commitment 🌍 Diverse culinary knowledge to elevate our team 💡 Creativity in crafting new recipes and dishes 🎯 Focus on maintaining top-quality food production, preparation, and presentation Right to work in the UK is required. Unfortunately, we are currently unable to offer sponsorship. If you haven’t heard back within 5 working days, your application may not have been successful.
Honi Poke is looking for passionate and experienced Sushi Chefs to join our dynamic team in London! If you’re eager to bring your culinary skills to a growing brand that values creativity, quality, and a great atmosphere, this might be the perfect opportunity for you. Why Join Us? Vibrant Work Environment: Work in a positive atmosphere with a friendly and supportive team. At Honi Poke, we believe in nurturing talent and offering opportunities for career progression. Salary is based on experience, with the potential for growth as you develop with us. Role Requirements: Previous experience in sushi preparation and knowledge of Japanese cuisine. A passion for creating high-quality dishes with a focus on freshness and presentation. Ability to work efficiently in a fast-paced kitchen environment. Commitment to maintaining food safety and hygiene standards. If you’re ready to bring your expertise and creativity to Honi Poke, we’d love to hear from you! Apply Now! Join us in bringing the authentic taste of sushi to the vibrant Bristol dining scene. Please send your CV and a brief cover letter detailing your experience We can't wait to welcome you to our team!
Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.
Head Chef & Sous Chef – High-End Gastro Pub, Hammersmith Are you passionate about fresh, seasonal ingredients and delivering exceptional dining experiences? We’re looking for both a Head Chef and a Sous Chef to join the kitchen team at our premium gastropub in Hammersmith. About Us This intimate, high-end gastropub is renowned for its focus on classic recipes, fresh ingredients, and seasonal menus. A smaller kitchen creates a tight-knit, collaborative environment where creativity and quality come first. The Roles We’re seeking culinary professionals who are dedicated to excellence and teamwork: Head Chef Full autonomy over menu creation and costing. Collaborate with the owners to develop and refine kitchen operations. Lead the kitchen team, fostering a positive and productive atmosphere. Sous Chef Work closely with the Head Chef to maintain exceptional food quality and consistency. Contribute ideas for seasonal menus and recipe development. Support the smooth running of the kitchen during busy service periods. What We’re Looking For Previous experience in a similar environment, such as high-end gastro pubs or fine dining. A passion for classic recipes and fresh, seasonal cooking. Strong leadership skills for the Head Chef role and a team-oriented mindset for the Sous Chef position. Compensation & Schedule Head Chef: £47,500 base salary + £7,500 service charge + performance bonus. Sous Chef: £40,000 base salary + £7,500 service charge + performance bonus. 48-hour workweek with flexibility to take some weekends off. Start Date: ASAP. Why Join Us? Be part of a small, dedicated team in a well-loved gastropub. Enjoy the opportunity to shape the menu and contribute to an outstanding dining experience. Collaborate with a supportive ownership team and like-minded professionals. Apply today to lead or support the kitchen at one of Hammersmith’s finest dining establishments!