Head of customer experience jobs in Basingstoke - Page 5Create job alerts

Pilots become long-term customers because of the relationship that we build. Customer & Partner Management: You are Offgrid’s face to every site host and external partner. Offgrid Energy Labs has developed ZincGel®, a proprietary sealed zinc-bromide battery designed for 6-16 hour storage with no

Experience leading initiatives across areas such as. You will help design and deliver initiatives that strengthen engagement, DE&I, wellbeing, culture, talent and workforce capability, ensuring the organisation becomes a genuine employer of choice. You will take ownership of the.

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. You can work with customers to deliver excepti

Search is looking for a Head of Digital Experience to lead the strategy and optimisation of the full digital customer journey. This role involves owning the end-to-end digital experience across various touchpoints, driving website and CRM optimisation, and implementing effective SEO and AI strategie

A dynamic guest services company based in Wood Green, London, is seeking a Head of Guest Care to elevate the guest experience and lead a growing team. The ideal candidate will have proven leadership in guest experience, a results-oriented mindset, and the ability to optimize processes for efficiency

Join a forward-thinking housing provider as an experienced and strategic Head of Customer Experience, on a permanent basis, based in Suffolk. As Head of Customer Experience, you will lead the organisation’s customer strategy, ensuring services are accessible, responsive, compliant, and aligned wit

The ideal candidate brings over 5 years of product management experience, including managing teams and driving complex initiatives in payments. A leading payment solutions provider in Greater London is seeking a Lead Product Manager for Payments Experience. The position emphasizes customer-centric s

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. Key skills include analytical thinking, qualitative and quantitative data experience, and strong project management skills. This position offers a hybrid working model base

A global sports innovation company in Greater London is seeking a Head of Experience Design to lead a cross-functional team focused on shaping the future of AI-driven digital experiences. Applicants should have a significant track record in defining customer experiences and problem spaces, alongside

PA Housing is seeking a Head of Neighbourhood Services in London. The position offers a salary of £70,000 per annum increasing to £73,000 post probation, alongside several benefits. This permanent role involves shaping customer engagement, leading high-performing teams, and driving performance.

Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the business. Experience leading customer performance or customer experience within utilities, infrastructure or operational delivery environments. You will own the Group Customer

Martis Search are exclusively mandated by a London based Asset Management firm to hire an experienced “Head of Operations” with strong working knowledge of Enfusion OMS. Head of Operations – Enfusion OMS experience (Asset Management). This is a broad, front-to-back middle office role within a

Head of Brand Experience (Global) to ensure every customer interaction reflects the trusted quality of John Lewis while managing offshore delivery. The ideal candidate will have 10-15+ years of experience in customer experience or premium brand environments, with strong coaching abilities and emotio

We’re proud of the spaces we’ve created for the HubBox team, and because of that, you’ll need to be within easy reach of the office and commit to being in the office a minimum of 3 days a week. Proven experience leading and scaling Customer Success teams in a SaaS or tech‑led environment, id

Proven strategic leadership experience within a customer solutions, sales, commercial or energy services environment, including accountability for P&L performance and evidence of delivering profitable growth. Senior customer engagement – Lead strategic customer engagement and major negotiations, r

Customer Experience & Journey Management. Work cross-functionally with depots, operations, logistics, and sales to improve handoffs, remove friction, and improve delivery performance. Customer satisfaction (CSAT, NPS).

We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. Reporting to the Managing Director, the post-holder will act as the Business Unit's Custom

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. Candidates must have extensive experience in cloud architecture and team leadership. The position is based in London, UK and offers opportun

HEXAGON is seeking a Head of Customer Experience to lead the development of their Complaints and Customer Services. This hybrid role based in South East London requires a professional with a successful track record in managing customer experience services within social housing. HEXAGON offers a supp

As our Head of Customer Support, you’ll define and build the next chapter of support at Frontify. You have a genuine instinct for customer experience – you care about how customers feel in every interaction, not just whether the ticket closed. Our people empower thousands of marketers and design

Candidates should possess strong leadership skills and a commitment to customer experience. The role offers a competitive salary of £72,252 and various employee benefits. Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK.

Yoox Group is seeking a Head of User Journey based in London. This role involves championing the site experience, optimising user engagement, and collaborating closely with content and trading teams. Candidates should possess a strong strategic mindset, a proven track record in user journey planning

A financial workflow solutions company is seeking a Head of Product Experience to drive the Product Experience vision across web and mobile. The role requires proven leadership in UX, experience in SaaS environments, and a strong collaborative approach to improve user interaction with complex workfl

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Experience leveraging a modern CS tech stack to automate customer health tracking, manage task workflows, and provide clear visibility into the cus

Strong experience in customer analytics, advanced SQL skills, and familiarity with tools like Power BI are essential. Harnham is seeking a high-impact Customer Insight leader to shape analytics across the organization. The role involves connecting customer insight with analytics, driving the vision,

You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. The role offers competitive benefits

Sainsbury's is seeking a Head of Value to lead the design and evolution of value frameworks and propositions, ensuring customer value aligns with commercial objectives. The ideal candidate has proven experience in a complex organization, strong analytical skills, and the ability to influence senior

Experience operating at multiple altitudes: from vision‑level conversations with founders and leadership down into the details of a specific flow or interaction. Lead projects focused on research, experimentation, and proof‑of‑concepts, exploring what's next for developer tools and feeding ins

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability

Our vision is to power and empower millions of businesses with our software. Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap.

A leading software company in Greater London seeks a Global Head of Employee Communications to develop and implement an employee communications strategy. The ideal candidate will have experience partnering with HR and business leaders to enhance the employee experience, navigating complexity, and in

A blend of remote and office-based working is offered along with excellent benefits like a pension scheme and annual leave. Enfield Council is seeking a Head of Business Applications & Customer Platforms to lead the core systems that serve residents daily. This role involves operational leadership o

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

A leading travel technology company is seeking a Head of Machine Learning to define and lead the strategy within its Core Experience product area. Candidates should have significant ML leadership experience, budget management skills, and a strong ability to drive operational excellence.

A leading online marketplace in Greater London is seeking a Workplace Manager to oversee workplace operations and experience across their London HQ and Brooklyn office.

Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team. You will bring a successful track record of managing customer experience services (including a customer contact centre) in social housing or a reg

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

Real ownership of a flagship customer experience, with space to grow remit, scope and team as you prove impact. Step into a high‑impact role owning the digital journey for a multi‑service subscription brand, and turn a well‑loved but legacy experience into a product customers actually rely on

The ideal candidate will have at least four years of experience in a care environment and possess Level 5 Leadership and Management. Avery values a supportive culture and provides opportunities for professional growth.

White Glove is seeking a Director of Customer Experience in Cambridgeshire to lead a dynamic team of 30-40 professionals. Ideal candidates should have over 7 years of experience in service leadership within fast-growing sectors. The position offers a salary between £110k-£120k and a hybrid working

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. The successful candidate will drive performance metrics, foster a high engagement culture, and ensure compli

Gymbox - Head Office is looking for a dynamic General Manager to lead one of London’s coolest gyms. You will oversee all important aspects of the club, including operations, service, and team development.

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You'll be setting the vision and strategic priorities for solutions that serve millions of loyal customers and thou

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a hig