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As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a uniqu

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Ze

A leading media and entertainment brand is looking for a Head of Design to craft world-class customer journeys and build a thriving design team. This role involves leading a multi-disciplinary design team, collaborating with various stakeholders to innovate digital experiences on platforms such as S

HEAD OF COMPLIANCE – COMPLIANCE EXPERIENCE FROM AN ACCOUNTANCY FIRM OR CHARTERED ACCOUNTANT WITH COMPLIANCE EXPERIENCE FROM ANY PROFESSIONAL SERVICES FIRM REQUIRED. Our client, an expanding firm of Chartered Accountants, seeks a new Head of Compliance. You should be a qualified Accountant with pre

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

A premium retail brand based in Greater London is seeking a Head of Digital to unify digital, marketing, and trading leadership. Candidates should have strong digital leadership experience and a proven record of online growth in a premium or luxury context.

This role involves driving customer retention and expansion, ensuring effective engagement between customers and the company. Ideal candidates will have 5+ years of relevant experience in a B2B SaaS context, alongside robust team leadership skills. The company fosters a collaborative environment, va

A leading experiential events agency in London is seeking a Head of Live to lead and evolve their live and experiential function. Flexibility in working hours and a commitment to inclusivity are key components of the work environment.

This role requires a minimum of one year of professional experience with children. Applicants should have substantial staff management experience, knowledge of health and safety regulations, and the ability to lead diverse sports and activities. Competitive pay and potential for residential accommod

A progressive higher education provider in London seeks a Head of Student Experience to lead and enhance the entire student journey from enrollment to graduation. Ideal candidates will have significant experience in student services within UK higher education, a strong knowledge of regulatory framew

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. Proven experience leading ecommerce product and experience in a premium retail or DTC environment * Strong track record of delivering measurable improvements in conversion, AOV

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

Partner with People COEs, Digital Experience, Performance, Workplace Experience, and Corporate IT to embed People Experience into the flow of work. Sitting at the intersection of People COEs, Digital Employee Experience, Performance, Learning, and Corporate IT, this team provides the horizontal inte

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. The ideal candidate should have over 8 years of experience in Customer Success, excellent analytical skills, an

A leading hospitality service provider in the United Kingdom is seeking a Head of Hospitality to lead operations in premium areas at Manchester United. The ideal candidate will have strong operational F&B experience, exceptional leadership skills, and a commitment to high standards. This pivotal rol

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. A strong track record of people leadership skills, with experience of leading and managing teams of people demonstr

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. A strong track record of people‑leadership skills, with experience leading and managing teams of people demonstra

As Head of Guest Experience & Events you will have overall responsibility for the delivery of exceptional visitor experience and events across a prestigious portfolio of corporate buildings. Develop and maintain SOPs, steps of service, and best practices for the front-of-house experience. You will o

A leading hospitality group is seeking a Cluster Head of Operations to oversee operations across several departments and ensure exceptional guest experiences. The ideal candidate will bring experience in high occupancy hotel environments, effective team leadership skills, and a proven track record o

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

The ideal candidate will have 2-3 years of managerial experience, preferably in the hospitality sector, with extensive knowledge of cleaning techniques and safety procedures. A leading cruise line company is seeking a Housekeeping Manager to ensure high cleanliness standards and exceptional guest ex

A leading travel technology company is seeking a Head of Machine Learning to define and lead the strategy within its Core Experience product area. Candidates should have significant ML leadership experience, budget management skills, and a strong ability to drive operational excellence.

HEAD OF COMPLIANCE – LARGE FIRM COMPLIANCE & STAFF MGT EXPERIENCE (WITH PENSION & RETAIL INVESTMENT COMPLIANCE KNOWLEDGE) REQUIRED. Our client, a leading international group, is seeking an experienced Head of Compliance to hold SMF 16 and manage a large department. Manage a team of 5 senior direct

The Director of Customer Experience will lead the end-to-end design and delivery of the customer journey, ensuring integrated service across ticketing, piers, lounges, and onboard experience. The Director of Customer Experience builds brand loyalty and trust, setting the tone for service excellence,

A leading consumer brand in Greater London seeks a Head of Design to lead a multi-disciplinary team. This hands-on leadership role aims to enhance the digital customer experience across app and web platforms. Candidates should have experience in design leadership and managing product design teams.

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scena

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

A prestigious university in the UK is seeking a Head of Donor Relations to lead a sector-leading stewardship and donor experience program. This full-time role offers a hybrid working arrangement with a contract focused on community engagement and fundraising leadership. This role requires significan

A leading health and fitness company in the UK is seeking a Head of Digital Design to lead its design function, shaping user experiences across various platforms. The ideal candidate will have extensive experience in leading consumer-focused digital design and be proficient in contemporary design to

We are looking for a Head of Experience Design to join On's newly formed AI Lab. Significant track record defining customer experiences and problem spaces, not just documenting them. We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports compan

An innovative technology company in the UK is seeking a Head of Customer Success to lead a team dedicated to delivering exceptional client outcomes. The ideal candidate will be a transformation-focused leader with proven SaaS experience. The position offers hybrid working options and a competitive b

This role sits at the intersection of customer management, product development, platform engineering, data and analytics, operations, risk and compliance, and customer experience. You will be part of the Customer Segment and Propositions team, helping to shape how we attract, grow, serve, and retain

An established training organization in Greater London is seeking a Director of Customer Experience to lead the design and delivery of an integrated and memorable customer journey across multiple service points. Candidates should have over 5 years of experience in senior roles within customer experi

The role offers a permanent position with a salary of up to £55,000, depending on experience. An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. Candidates should have relevant experience in leadership within student services, de

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. Head of Erasmus+ Customer Experience, Appeals & Complaints. Building specialist teams: Customer s

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower B

A leading restaurant in Greater London is seeking an experienced Head Server to lead the front-of-house team in delivering exceptional guest experiences.

A leading travel technology company in Greater London is seeking a Head of Machine Learning to drive the strategy and delivery of machine learning across their Core Experience product area. You will lead multiple teams, manage a budget, and oversee the adoption of ML technologies to enhance customer

A leading software company in Greater London seeks a Global Head of Employee Communications to develop and implement an employee communications strategy. The ideal candidate will have experience partnering with HR and business leaders to enhance the employee experience, navigating complexity, and in

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their custome

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. Tower Bridge - Head of Visitor Experience. We are seeking an inspirational Head of Visitor Experience.

A dynamic technology firm in Greater London is seeking a Head of Customer Success with over 10 years of experience in the field. This role involves developing strategies for customer success, implementing scalable processes, and building strong relationships with key stakeholders. The ideal candidat

As our Global Head of Diversity, Inclusion & Employee Experience, you’ll be part of the Diversity, Inclusion & Employee Experience team, working closely with brilliant people across the business and reporting into Chief People Officer. The Global Head of Diversity, Inclusion & Employee Experience

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee