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Head of Customer Services - Brunswick Court, Milton Keynes, BuckinghamshireAbout The RoleSALARY: Up to £90,000 pa dependent on experienceLOCATION: Brunswick Court, Milton Keynes, BuckinghamshireHYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be bas

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. With this in mind, we have designed an interview process which w

How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay ar

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). Cultivate Gro

How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay ar

Head of Quality & Service Excellence. Service Delivery, Operations, Technology) to integrate quality excellence principles into all service design, delivery, and process optimization activities. Understanding of Service Delivery Technology and how it integrates with quality automation.

How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay ar

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. This hybrid role includes equity participation, Bupa Health Insurance, a £1,500 training

How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay ar

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

How do we do this? Competitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay ar

Join to apply for the Head of Data, Insights and Consumer Research role at Leasehold Advisory Service (LEASE). Serve as a core part of our senior leadership team—contributing to the leadership, management and development of LEASE and supporting the Chief Executive in implementing organisational ch

This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities include developing a sales strategy, managing customer relationships, and driving revenue growth. The ideal candidate will possess strong emotional intelligence and a commitmen

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. Software Development, IT System Data Services, and IT System Custom Software Development. Get notified about new Head of Customer Success jobs in.

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

We are seeking an experienced Head of Service Delivery & Operations to lead the day-to-day running of technology services across the V&A Museum Group. Head of Service Delivery and Operations. You will drive ITIL v4 process maturity, optimise ServiceNow usage, and lead a high‑performing team to del

A leading cloud software company is seeking a Manager for Customer Solution Engineering in London. Strong experience in technical sales and a track record of managing diverse customer portfolios are essential. This hybrid role focuses on strategic sales partnership, driving new business and enhancin

Head of Customer Experience – six‑month fixed term. We are looking for an experienced and inspiring leader to join our team as Head of Customer Experience on an interim basis. Develop and deliver customer involvement activities, giving customers a voice in shaping services.

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

As Head of Service Strategy, you will be responsible for shaping, overseeing, and continually refining Spring's service strategy. The role will line‑manage one direct report and will be measured by clarity of Spring's service offer, sector adoption, and the alignment you create between strategic a

A major utility company in the UK seeks a Head of Customer Experience to lead transformational initiatives that enhance customer engagements. Candidates should have proven experience in large-scale customer experience improvements and a passion for customer centricity. This strategic role involves c

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer‑first culture across the business. Join Persimmon Homes as a Head of Customer

A fast-growing B2B SaaS platform in London is seeking a Head of Customer Success to lead and scale the Customer Success function. The ideal candidate has 4-7 years of relevant experience in B2B SaaS, a proven ability to build teams, and strong leadership skills. This role offers significant autonomy

Johnson Controls is seeking a dynamic Head of Service Sales to lead our global Marine & Navy service business. Deep understanding of Marine market dynamics (new build, retrofit, service cycles). Head of Service Sales, Global Marine & Navy.

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. You will collaborate across various departments to ensure operational excellence and deliver measurable customer value. This position offers a full-time empl

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Own and implement the Customer Success strategy, building scalable playbooks and frameworks. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands mana

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

Proven leadership experience in IT Service Delivery or IT Service Management within a complex, professional environment. Head of IT Service Delivery – London – Permanent – Competitive Salary. Develop and manage the IT Service Catalogue and ensure communication of service outages, planned maint

Familiarity with IT Service Management (ITSM) frameworks and process automation within shared service environments and knowledge of digital security best practices and compliance requirements for customer-facing and enterprise applications are highly desired for this role. Implement controls and ass

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. You will directly manage our Team Leads (NEMEA and SEMEA), set the operating cadence for the current CSMs, lead on hiring and expansion of

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. The position offers competitive benefits, including a performance-driven bonus and generous holiday allowances. This senior role involves leading the Customer Succes

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Experience in service management and/or customer service reviews. Deliver to a Customer Service strategy (as agreed with Senior Management

A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.

Proactively forecast headcount requirements across product lines and geographies. Proven experience in manpower or capacity planning, ideally in a service delivery or field operations environment. Knowledge of workforce optimisation strategies, forecasting techniques, and demand modelling.

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

Get notified about new Head of Service Management jobs in. Chartered membership of the Chartered Institute of Housing (CIH) or working towards CIH or other relevant profession body. Evidence of Continuing Personal and Professional Development (CPD) in relation to Housing Management Services.

We’re hiring a Head of Customer Experience. Ability to build operating systems that make great customer work repeatable - clear cadence, roles, handoffs, and feedback loops. It's a product of an age of oil and gas, riddled with markups and middlemen.

A leading charity organization is looking for a Head of Complex Care to oversee service delivery and manage a dedicated team. The role requires proven clinical leadership experience and a strong understanding of health and social care regulations. Offering a salary between £60,000 to £65,000 and a

Head of Existing Customer Analytics – Financial Services. As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Every member of our team at Verifile is valued, which is why we support their wellbeing full

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. Ideal candidates will have 4-7 years of experience in B2B SaaS and a proven track record of scaling teams. The role involves driving retention and expansion, mentoring a high-per

A leading technology recruiter is seeking a Global Head of Customer Success to lead and enhance their global customer success organization. The ideal candidate will have over 5 years of experience in a senior customer success leadership role within a SaaS context and a proven ability to develop high

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer‑