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Role Purpose The Workforce Operations Partner role is central to managing daily HR operational activities with a focus on employee experience, stakeholder collaboration, and workforce initiatives across Servaada UK locations. This role requires expertise in employee relations, policy compliance, and change management to support a positive workplace culture and operational excellence. The Workforce Operations Partner will play a critical role in building healthy partnerships across teams, positively impacting stakeholders, driving workforce initiatives, and ensuring excellence in people engagement and operational delivery. Core Responsibility Areas 1. Case Management & Advisory Support • Serve as the primary point of contact for employee inquiries and escalations related to operational processes, ensuring prompt and effective resolution. Collaborate with relevant stakeholders to analyze issues and address root causes., • Manage complex ER cases end-to-end, including disciplinary actions, grievances, performance issues, and long-term sickness cases., • Provide expert guidance to line managers on handling sensitive employee matters, ensuring compliance with employment law and internal policies., • Draft and review outcome letters, investigation summaries, and formal documentation for hearings or appeals 2. Policy Interpretation & Compliance • Interpret and apply HR policies consistently across teams, especially in high-volume, fast-paced contact centre settings., • Ensure adherence to UK employment legislation and internal governance frameworks., • Support legal teams with documentation and preparation for Employment Tribunal cases if needed. 3. Manager Coaching & Capability Building • Coach contact centre managers on ER best practices to build confidence and consistency in handling people matters., • Conduct training sessions for employees and managers on HR policies and processes, review account-specific floor policies, and recommend or implement necessary changes., • Deliver training sessions or briefings on topics such as conflict resolution, absence management, and performance improvement plans. 4. Employee Experience & Engagement • Act as a point of contact for employee concerns, helping to resolve issues informally where possible., • Support initiatives that enhance employee satisfaction, reduce attrition, and promote a positive workplace culture., • Support with cyclical HR processes such as performance cycle, feedback surveys, etc., • Support the employee forum working and proceedings. 5. Data-Driven Insights & Reporting • Track ER case metrics (e.g. case volumes, resolution times, outcomes) to identify trends and areas for improvement., • Contribute to workforce planning and policy updates based on ER data and feedback loops., • Maintain thorough documentation and provide required data for audits and litigation processes as needed., • Publish monthly dashboards to track operational metrics and highlight key trends. 6. Change Management & Organisational Transitions • Support ER aspects of organisational changes such as restructures, TUPE transfers, or mergers., • Collaborate with HRBPs and legal teams to ensure smooth transitions and mitigate risk. 7. Stakeholder Collaboration • Partner with HR Shared Services, Talent, Legal, and Compliance teams to ensure aligned and effective ER delivery and queries pertaining to payroll, claims reimbursements, benefits etc., • Engage with employee networks and ERGs to support inclusion and wellbeing efforts Education Level • Bachelor’s degree in Human Resources, Employment Law, Business Administration, Psychology, or a related field., • A CIPD qualification is highly desirable Relevant Background & Experience 1. HR and ER Experience • 3–5 years of experience in HR, with a strong focus on employee relations., • Proven track record of handling high-volume ER cases such as grievances, disciplinaries, performance issues, and absence management., • Experience working in unionised environments or with collective agreements/employee forums is a plus. 2. Contact Centre Environment • Prior experience in fast-paced, high-volume contact centre settings is highly valued., • Understanding of the operational dynamics of contact centres, including shift patterns, performance metrics, and employee engagement challenges 3. Legal and Policy Knowledge • Strong working knowledge of UK employment law, ACAS guidelines, and GDPR compliance., • Ability to interpret and apply internal policies consistently across teams. 4. Skills and Competencies • Excellent conflict resolution, coaching, and communication skills., • Ability to manage sensitive conversations and maintain confidentiality., • Strong analytical skills for interpreting ER data and identifying trends.

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Provide a full range of Human Resources support and leadership to drive employee engagement and retention.

BSc/MSc in Human Resources, Psychology, Management, or any other related field. Japanese Speaking Human Resources (HR) Officer.

Provide a full range of Human Resources support and leadership to drive employee engagement and retention.

I have an excellent development opportunity for an HR Advisor who is looking to take the next step in their career.This is a 12 month fixed term contract based in North Hertfordshire (4-5 days on site).They are looking for a Senior HR Advisor to join their high performing team where you will work cl

Provide a full range of Human Resources support and leadership to drive employee engagement and retention.

Provide a full range of Human Resources support and leadership to drive employee engagement and retention.

Are you an experienced Regional HR professional with strong TUPE and multi-site expertise? Our client is a forward-thinking organisation that prides itself on making a real difference every day – and doing it with a smile!.They’re now looking for an experienced.This is a fantastic opportunity to

Provide a full range of Human Resources support and leadership to drive employee engagement and retention.

We have a fantastic opportunity for a HR Business Partner to join the team on a full time, permanent basis.This role is hybrid working with regular travel to our Head Office in Warwick as well as our Campuses: Biggleswade, Colchester, Hindhead, Kenley, Maidstone and Swaffham.Have experience within a

To provide operational HR support to the technical department, ensuring efficient coordination of people processes aligned with project priorities and technical milestones.This role supports the delivery of HR services that enable engineering, performance, and aerodynamics teams to operate effective

Strong interest in developing a career in Human Resources.

Are you an experienced Regional HR professional with strong TUPE and multi-site expertise? Our client is a forward-thinking organisation that prides itself on making a real difference every day – and doing it with a smile!.They’re now looking for an experienced.This is a fantastic opportunity to

International experience in human resources.

We are looking for an experienced HR Manager to support an Essex based local authority for at least 6 months.Salary - Up to £69k (pro rata).We need someone with a strong public sector background (anyone without this will on this occasion be rejected).You will be providing pivotal support to the Hea

Micheldever Tyres is looking for a.The role reports into the HR Business Partner for the Logistics division, supporting with the delivery of the People Plan and projects, producing letters relating to ER cases to a high standard within SLAs, being a first point of contact for manager and employee qu

We’re looking for an experienced and proactive HR Advisor to join our team on a 12‑month fixed‑term contract, starting as soon as possible.This role is ideal for someone who is confident working independently, enjoys building strong relationships, and can provide high‑quality HR support acro

HR Manager (9-month FTC) – London.Salary up to £60k pro rata (depending on experience).A premium hospitality and entertainment group creating fun, memorable experiences.With a fast-paced, people-focused culture, this is a business where energy, creativity, and teamwork drive everything they do.Th

HRBP | Full Time | Permanent | Hybrid (1 day in the office a week) | Kent | £52K.We are partnering with a national client who are recruiting for a data-led and commercially aligned HRBP.You will operate as a trusted internal consultant to senior leaders and operational teams, delivering a proactive

Ideal location for someone is Oxfordshire (preferred) or Midlands (with strong transport links).Adler & Allan is continuing its ambitious growth journey, with significant organisational change and integration activity underway.We’re looking for an exceptional HR Business Partner to join our People

Allocate resources effectively to meet service demands.

We are partnering with a leading automotive company entering an exciting phase of growth and transformation, who are now looking to hire a Senior HR Business Partner as part of this new phase.As a Senior HRBP, you will lead on the delivery of HR projects and change initiatives, providing strategic,

Further Education | South East Essex | £55,000 – £60,000.Are you an experienced HR professional ready to step into a pivotal leadership role during a period of real change and opportunity? A leading further education organisation in South East Essex is looking for a dynamic.This is a fantastic o

Provide a full range of Human Resources support and leadership to drive employee engagement and retention.

Provide a full range of Human Resources support and leadership to drive employee engagement and retention.

Senior Human Resources Business Partner required for a well known Lloyd's and London Insurer – 12 month FTC. In summary, if you are an experienced Human Resources Business Partner within the Lloyd's and London Insurance Market who wants a new and exciting role, do not hesitate to apply!.

Work closely with our Airo Growth and Innovation leadership teams and People Operations partner teams to shepherd the great Employee Experience programs already in place and also drive process improvement Provide a full range of Human Resources support and leadership to drive employee engagemen

Human Resources Director for Silversea Cruises. Ships Leisure is looking for Human Resources Director on behalf of Silversea Cruises. The Human Resources Director (HRD) is a strategic HR professional and a member of the Executive Committee.

Work closely with our Airo Growth and Innovation leadership teams and People Operations partner teams to shepherd the great Employee Experience programs already in place and also drive process improvement Provide a full range of Human Resources support and leadership to drive employee engagemen

Work closely with our Airo Growth and Innovation leadership teams and People Operations partner teams to shepherd the great Employee Experience programs already in place and also drive process improvement Provide a full range of Human Resources support and leadership to drive employee engagemen

Human Resources function for a cluster of branded hotels in Central London, supporting a talented team and maintaining the commitment to exceptional guest and employee experiences.

Provide a full range of Human Resources support and leadership to drive employee engagement and retention.

Consulting, Human Resources, and Strategy/Planning. Business Consulting and Services, Human Resources Services, and Professional Services.

Provide a full range of Human Resources support and leadership to drive employee engagement and retention.

You will provide a generalist human resources service to specific divisions/areas of the company, ensuring that the Group is up to date on employment legislation and that policies are introduced and updated, as well as keeping an eye on future trends, ensuring a best practice approach with everythin

Work closely with our Airo Growth and Innovation leadership teams and People Operations partner teams to shepherd the great Employee Experience programs already in place and also drive process improvement Provide a full range of Human Resources support and leadership to drive employee engagemen

Sign in to set job alerts for “Human Resources Business Partner” roles. Human Resources - HR Business Partner - London — London, United Kingdom 18 hours ago. Human Resources Business Partner (Remote) — London, England, United Kingdom 2 weeks ago.

Provide a full range of Human Resources support and leadership to drive employee engagement and retention.

Senior Human Resources Information System Analyst. Human Resources and Information Technology.

Human Resources Business Partner.

A recruitment agency is looking for an Assistant Manager for Airline Revenue Accounting in Malta.This role involves leading teams, ensuring accurate revenue recognition, and managing compliance.Applicants must have a strong background in airline revenue accounting and proven leadership experience.Th

Human Resources Business Partner – Remote – UK. Aspire Software is seeking an experienced Human Resources Business Partner to join our growing team in the UK!. As a Human Resources Business Partner, you will serve as a trusted advisor to a portfolio of software companies across North America and

In this role, you will work closely with other HRBPs, HR Operations, Talent Acquisition, and people leaders to support Infront’s growth.Our team’s guiding principle is Stronger together.Reporting to the CHRO, you will partner with operations in the UK, Sweden, Norway, and the Netherlands, suppor

A leading manufacturing company in the Liverpool City Region is seeking an experienced General Manager to oversee its fabrication facility.The ideal candidate will possess strong leadership qualities, operational knowledge, and a results-driven mindset.Responsibilities include managing daily operati