Operations manager jobs in Reino Unido - Page 16

Site Manager / Project Manager Bespoke Staircases & Architectural Fabrication London We are working with an established, design led specialist contractor delivering high end staircase and architectural fabrication packages across prime residential and high end commercial projects. Due to sustained growth and the award of a significant new Central London scheme, they are looking to appoint a Site Manager / Site Project Manager to take ownership of on-site delivery and act as the business’s senior representative on live projects. This is a client facing role within a genuinely collaborative team - a much overused phrase but one that in this instance is genuine. The Directors have instilled a fantastic ethos within the company, where everyone looks out for each other and work together for the greater good of the business and their personal development. The Role Reporting to the Operations Director and working alongside a Project Manager, you will manage the on-site installation of bespoke staircases and architectural fabrications from readiness for site through to completion. Key responsibilities include: • Managing the planning, sequencing and execution of installation works on site, • Acting as the main point of contact with the main contractor and site team, • Representing the business professionally at the front end of the project, • Leading and supporting highly skilled in-house installation teams, • Ensuring exceptional quality standards are maintained throughout installation, • Coordinating with design and workshop teams to resolve technical or buildability issues, • Implementing and managing site-specific health and safety requirements, including RAMS, lift plans and hot works permits, • Proactively identifying and resolving site issues to protect programme and quality, • Maintaining accurate site records and providing clear progress reporting The initial project is a £2m+ staircase package within a major commercial office fit-out in Central London. The Ideal Candidate This role will suit someone with strong site management credentials who is comfortable operating in high-end finish, design-led environments. You will ideally have: • 5–10 years’ experience working on live construction sites in a management role, • Experience within commercial fit-out, high-end residential or specialist subcontracting, • Strong understanding of site coordination, sequencing and logistics, • A detail-driven approach appropriate for bespoke and high-quality finishes, • Confident leadership style and the ability to work collaboratively, • Excellent communication skills with contractors, consultants and internal teams, • SMSTS or SSSTS, • CSCS (Supervisor or Manager level), • Experience with bespoke fabrication, staircases, joinery or architectural metalwork, • Background working on or alongside the tools, • Experience operating between workshop production and site installation, • IOSH or additional H&S training, • Full UK driving licence Salary & Package • £50,000 – £60,000 dependent on experience, • Permanent, salaried position, • Long-term opportunity within a growing specialist contractor Click Apply or contact Rob James at 020 8502 0111 for more information. For the purposes of the Conduct Regulations 2003, Premises Recruitment Limited acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment. By applying for this job, you agree to our Privacy Policy, which can be found on our company website. Site Manager / Project Manager | Bespoke Projects | High End Finishes | London

Since 1998 Black+Blum has been devoted to crafting timeless and creative designs that make every day special. Every product has been uniquely designed in our studio in London, considering each detail and material carefully for repeated lifelong use. In 2014 co-founder Dan Black launched the company’s first lunch box and water bottle. Since then Black+Blum has been dedicated to solving the problems of food waste and single-use plastics by creating products that transform everyday food and drink moments into extraordinary experiences. Rooted in honesty and simplicity, we’re a trusted companion for those seeking functionality and sustainability, breathing life into everyday food and drink moments and helping our customers live healthier, more fulfilled lives. JOB TITLE: Amazon Account Manager REPORTS TO: Sales Director JOB PURPOSE: • To develop the annual sales and marketing strategy for Amazon platforms ensuring it remains in line with the overall company strategy., • To achieve sales and contribution targets for the directly managed Amazon platforms. KEY TASKS AND RESPONSIBILITIES: • Create a sales and marketing strategy for both the Vendor and Seller Amazon accounts in line with the brand’s overall growth and brand building objectives., • Manage day-to-day operations for Vendor Central and Seller Central accounts, • Handle PO’s, timely replenishments to maintain stock flow and avoid stockouts., • Create, optimize and maintain product listings (titles, bullets, descriptions, A+ content) & constantly monitor to improve sales conversion and ensure that it is in line with company’s website content., • Manage ASIN setup, variations, parent-child relationships, and bulk buys., • Resolve any listing issues, suppressed ASINs, and data discrepancies on platforms., • Maintain account health, weekly performance metrics, and compliance with Amazon policies, • Act as the main point of contact with Amazon (Vendor Managers, Support, Case Management), • Direct and manage all on-site advertising and paid content, working with the relevant agency provider. Ensure that all expenditure achieves the pre-set ROAS, TACOS, CVR and overall profitability., • Absorb and understand the company’s mission and vision, living its values., • Possess detailed knowledge and understanding of all the products in the range. JOB CONTEXT: • Targeted product range of premium food and drink on-the-go and food storage products (water bottles, charcoal filtration, lunch boxes, food flasks, travel cups, thermoses, lunch bags etc)., • Currently operating a fast-growing Vendor account on Amazon UK, and a fast-growing Seller account on Amazon USA and a recently launched Seller account in France., • A small close-knit team of 20 people, working together and assisting each other to develop and grow the business., • Close working with the trade sales managers, commercial director, managing director, graphic designer and BTC sales manager., • 3 days per week office-based position with flexibility for home working Monday and Friday., • The company demonstrated high growth in 2025 and is scheduled to continue with an accelerated growth path; many new products are planned to launch to respond to the current positive consumer trends in food and drink on-the-go, health and wellness and sustainability., • More company information ___ SKILLS AND EXPERIENCE: • An entrepreneurial outlook – someone who is happy to work outside the norm and take on full ownership and responsibility for the job function. Able to operate alone but undertake actions that are endorsed by the team and in-line with company objectives., • A tenacious approach, driven by objectives and targets., • Written communication skills of the highest level – someone who can write in a way that reflects the premium nature of the brand and who has an extremely high attention to detail and grammatical accuracy., • Evidence of both creative and commercial initiative; ability to quickly identify opportunities and react in the right way., • Extremely high level of numeracy, as evidenced by being able to analyse and rate the effectiveness of campaigns and investment, and to understand what corrective measures should be put in place., • 4 - 5 years’ experience managing Amazon platforms for a consumer durables brand., • Strong understanding of Amazon algorithms, buy box, SEO, and ranking factors., • Ability to lead and navigate Amazon support systems for compliance and resolving issues quickly., • Experience with Amazon Advertising and performance analysis & optimization., • Knowledge of Amazon tools (Helium, Jungle Scout etc) would be desirable., • An awareness, understanding and interest in environmental and ecological issues and trends., • An interest in design, and products with a high design/premium bias., • A friendly, supportive and easy-going person, who works autonomously and as part of a team., • A graduate with a keen desire to grow with an entrepreneurial small business as it expands.

Company Description Dominus is a leading real estate investor, developer and operator specialising in hotels and student living in Central London and key UK cities. Founded in 2011, we have scaled our asset portfolio to more than £2.5 billion with an additional 5,500 units in pipeline. We are a fully integrated end-to-end business, with capabilities spanning acquisition, investment, design, planning, development, asset management and operations. Dominus is redefining student living, beginning in the City of London, with a series of purpose-built developments that combine high-quality design, professional management and a genuine sense of community. Our new student living platform will set a benchmark for the sector, offering spaces that meet the needs of the next generation of learners while building stronger partnerships with leading universities across London. Role Summary We are seeking a commercially focused Sales Manager to establish and drive leasing success across the Dominus Student portfolio. As a market entrant in a highly competitive landscape, we require an individual who can work alongside the Marketing Director to build the sales infrastructure from the ground up. This is a unique opportunity to shape a new sales platform, develop market-leading ways of working, and build demand across both UK and international student markets. Key Responsibilities Sales Strategy & Planning • Lead the sales strategy and execution, aligned with overall brand, pricing and marketing strategy, • Define sales targets (run rate, rent levels, channel mix) and report on performance vs plan Partner & Agent Relationships • Manage day-to-day coordination with international agents (Uhomes, University Living) including onboarding, training and performance management to drive high-quality international bookings. Leasing & Conversion • Design end-to-end, lead-to-lease journey (online and offline), including scripts, follow-up cadences, templates and KPIs., • Manage the central sales pipeline: speed-to-lead, viewing conversion, application / offer / contract stages., • Support set-up and training of on-site and temporary leasing teams. Pricing, Reporting & Process • Monitor competitor activity and market conditions; recommend tactical offers when needed, • Maintain accurate performance reporting, • Implement and refine sales process and CRM usage to ensure data quality and insight generation Marketing • Provide feedback on lead quality by channel and make recommendations on optimising marketing spend, • Brief requirements for sales collateral, virtual tours, localised content and campaigns Experience & Skills • 5+ years in sales or business development, ideally in PBSA or BTR, • Demonstrable track record of hitting or exceeding occupancy / revenue in a fast-paced environment, • Experience managing institutional or B2B relationships (universities, agents, corporate partners), • A data-driven decision maker who is familiar with CRM systems and sales reporting

Supply Chain Coordinator 📍 Location: Holborn, London (Hybrid) 🧭 Reporting to: Global Supply Chain Manager Position Overview We’re looking for a Supply Chain Coordinator to own the day-to-day execution of inbound, warehousing, and outbound logistics across Port’s supply chain. This is a hands-on role responsible for ensuring products flow smoothly from suppliers to 3PLs and onward to hubs, while maintaining high delivery performance, inventory accuracy, and operational visibility. You’ll thrive in this role if you’re comfortable working independently, managing external partners, and proactively resolving issues in a fast-paced environment. Key Responsibilities 🚚 Logistics & Operations Execution • Coordinate inbound shipments from suppliers to UK/EU warehouses, • Track shipments, manage ETAs, and proactively flag delays or risks, • Coordinate outbound deliveries from 3PLs to hubs and partners, • Support hub replenishment planning and execution, • Resolve delivery issues including delays, shortages, and damages 🏬 3PL & Warehouse Management • Act as the primary day-to-day contact for 3PL partners, • Coordinate receiving, put-away, picking, and dispatch activities, • Monitor warehouse performance against SLAs, • Investigate and resolve inventory discrepancies with 3PLs, • Support periodic stock counts and reconciliations 📦 Purchase Order & Delivery Management • Track purchase orders from confirmation through delivery, • Coordinate delivery schedules with suppliers and logistics partners, • Ensure accurate inbound delivery, GRN, and inventory records in Odoo ERP, • Maintain complete and accurate logistics documentation 📊 Operational Reporting & Controls • Maintain operational KPIs (OTIF, lead times, delivery performance), • Prepare weekly and monthly supply chain reports, • Highlight risks, constraints, and exceptions to the Supply Chain Manager, • Support continuous improvement initiatives across logistics operations 🤝 Cross-Functional Coordination • Work closely with Operations, Finance, and Product teams to align delivery priorities, • Support ERP and process improvement initiatives, • Assist with onboarding new logistics partners or hubs Required Qualifications Experience • 2–5 years’ experience in supply chain, logistics, or operations roles, • Hands-on experience working with 3PLs and freight providers, • Experience managing inbound and outbound logistics flows, • Exposure to ERP systems (Odoo preferred, not essential), • Experience operating in an international supply chain environment Skills & Competencies • Strong organisational and coordination skills, • Ability to manage multiple shipments, stakeholders, and deadlines, • Confident communicator with external partners, • High attention to detail and data accuracy, • Comfortable working with ambiguity and changing priorities, • Proficient in Excel / Google Sheets Personal Attributes • Execution-focused and accountable, • Proactive problem solver, • Comfortable working independently with limited supervision, • Reliable, detail-oriented, and resilient under pressure, • Curious and eager to improve processes

Role: Operations Assistant (Customer Service Focus) Salary: £27,000 pa plus generous benefits Type: Permanent, Full Time (part time, x4 a week will be considered) Accountable to: Operations Manager Location: Hybrid working arrangement: Staff are generally expected to attend the central London office at least once a week, though some flexibility is offered based on business needs. Are you organised, customer-focused, and passionate about delivering excellent service? At Registry Trust, we maintain accurate and trusted judgment data that underpins responsible lending and informed decision-making across the UK. We’re looking for an Operations Assistant (Customer Service Focus) to join our team and provide high-quality support to users of our services, helping to ensure smooth day-to-day operations. This role is ideal for someone who enjoys interacting with people, values accuracy, and takes pride in providing professional, patient, and empathetic service to a wide range of customers. About the Role As an Operations Assistant, you’ll act as a key point of contact for members of the public, handling enquiries related to judgments and Register processes while ensuring data is processed accurately and on time. You’ll support the smooth operation of Registry Trust’s core services through accurate data processing, effective administration, and high-quality customer support. What You’ll Do • Provide high-quality customer service via phone, email, and written correspondence, responding to sensitive or complex enquiries with professionalism and empathy., • Process and verify judgment data accurately, ensuring timely updates to credit reference agencies and Registers., • Review and assess documentary evidence to support amendments or removals of judgments for jurisdictions outside England and Wales., • Provide high-quality customer service via phone, email, and written correspondence, responding to sensitive or complex enquiries with professionalism and empathy., • Carry out essential operational and administrative tasks, including managing incoming and outgoing post, DX mail, and supporting colleagues when working in the office., • Work collaboratively with team members to meet service standards and adapt to changing operational priorities. What We’re Looking For • Proven customer service experience, particularly in handling sensitive or challenging interactions calmly and constructively., • Strong IT skills, particularly in Microsoft Word and Excel; experience with bespoke database systems is an advantage., • A strong attention to detail and commitment to accuracy and quality., • Excellent organisational skills and the ability to manage workloads independently and effectively., • Clear, inclusive communication skills, both written and verbal., • A proactive, adaptable mindset and a collaborative approach to teamwork. Why Join Us? At Registry Trust, our people come first. We’re proud to have been recognised as the Best Non-Profit Organisation to Work For by Best Companies, reflecting our commitment to a thriving workplace where individuality, perspectives, and collaboration are valued. Benefits include: • Flexible hybrid working and strong work/life balance, • Competitive pension, private medical insurance, and discretionary bonus, • Professional development and continuous learning opportunities, • Collaborative, inclusive team driving high-impact programmes, • 25 days annual leave in addition to bank holidays and 1 day volunteering day, • Access to a comprehensive benefits platform, • Support for financial and physical wellbeing, • Regular social events to connect with colleagues Equality, Diversity & Inclusion We believe everyone should contribute, develop, and succeed while bringing their individual strengths to work. We welcome applicants from all backgrounds and are committed to an inclusive environment. Registry Trust is a proud Disability Confident Employer, and we will provide support for any specific access requirements during the recruitment process. Apply Now If you’re an organised and customer-focused operations professional looking for a role with purpose, we’d love to hear from you. Please apply with your CV.

Criterion Capital is a leading London-based real estate investment and management company, specialising in the ownership and operation of high-profile commercial buildings across the West End and Central London. Our portfolio includes office, retail, leisure and mixed-use assets, all managed to high operational, compliance and service standards. We are now looking for an organised and proactive Facilities Coordinator to support our Commercial Facilities Management team, helping to ensure day-to-day operations, reactive works and planned maintenance are coordinated efficiently across the portfolio. The Role This is a hands-on coordination role supporting live commercial assets. You will be responsible for logging and managing maintenance activity, coordinating engineers and contractors, chasing progress, and ensuring accurate communication with internal teams and commercial tenants. You’ll work in a fast-paced environment, providing vital operational support to the Facilities Managers and helping maintain visibility, control and service standards across the portfolio. Key Responsibilities • Log and manage all reactive and planned maintenance requests via the job management system (Yardi or similar)., • Triage and prioritise jobs based on urgency, H&S risk, and operational impact., • Allocate jobs to engineers and contractors, coordinating access with tenants and site teams., • Track job progress, chase updates, and ensure timely close-out with supporting documentation., • Liaise professionally with commercial tenants, contractors and internal property teams., • Prepare and issue contractor quotations for review and approval., • Maintain accurate job records to support service charge, audit and FM reviews., • Support coordination of statutory inspections and PPM visits (fire systems, lifts, HVAC, etc.)., • Escalate delays, access issues or recurring failures to the Senior Facilities Manager., • Produce weekly dashboards covering WIP, ageing jobs, quotes and key operational risks. Key Skills & Attributes • Experience using FM job management or CAFM systems, • Highly organised with strong attention to detail and the ability to manage multiple priorities., • Confident, professional communicator when dealing with contractors and commercial tenants., • Comfortable working in a reactive, operational environment., • Proactive mindset — takes ownership and follows issues through to completion., • Good awareness of health & safety, compliance and service delivery expectations in commercial buildings. Experience Required • Previous experience in a facilities helpdesk, FM coordination, scheduling or property support role., • Exposure to commercial buildings or mixed-use assets preferred., • Strong written and verbal communication skills., • Ability to work under pressure and manage SLAs effectively. What Success Looks Like • Reactive works are logged, assigned and progressed without delay., • Clear visibility of job status, risks and outstanding actions for the FM team., • Improved contractor accountability and response times., • Smooth coordination of access and works across occupied commercial buildings.

Job Description Title: Sales Associate Reports To: Store Manager/ Concession Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. As a key member of Longchamp’s boutique team, Sales Assistants play an essential role in creating a luxurious, welcoming, and personalised shopping experience. They are the frontline ambassadors of the brand, combining product knowledge, enthusiasm, and elegance to deliver exceptional service. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices Sales Assistants embody these values through every client interaction and contribute to a culture of respect, collaboration, and passion for luxury retail. Job Purpose To deliver exceptional, personalized service that exceeds client expectations, supports daily boutique operations, and contributes to achieving sales and Clienteling goals in alignment with Longchamp’s luxury standards. Key Responsibilities Customer Service & Sales • Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs., • Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives., • Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up., • Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies. Product & Brand Knowledge • Demonstrate in-depth knowledge of Longchamp products, craftsmanship, and brand heritage, • Communicate brand stories and product features with confidence and clarity, • Stay updated on new arrivals, seasonal launches, and promotional activities Boutique Operations • Ensuring product presentation: making sure that products are displayed in adherence to visual merchandising guidelines., • Restocking and stock management: support replenishment, stockroom activity, and inventory accuracy, • Managing checkout operations: carrying out transactions smoothly and guaranteeing fast, secure service and data capture Skills & Qualifications • Minimum 1 year of experience in retail, preferably luxury or premium, • Strong interpersonal and communication skills, • POS system knowledge and basic MS Office familiarity, • Fluent in English (additional languages preferred), • Passion for fashion, customer service, and luxury brands Person Specification • Outgoing, polished, and professional demeanour, • Service-driven and problem solving, • Team player with a proactive attitude, • Detail-oriented, punctual, and dependable, • Organized, and able to prioritize daily tasks, • Flexible with scheduling including weekends, evenings, and holidays Key Performance Indicators (KPIs) • Personal sales revenue, • Conversion rate (footfall to sales), • Average transaction value (ATV) and Units per Transaction (UPT), • Client satisfaction feedback and mystery shopper results, • CRM entry completion and data quality, • Visual merchandising compliance Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

FTC - Fixed Term Contract Employment Remote working with occasional Visits London Location. Solution Architect HALEON is looking for a Solution Architect who will support in designing, building and managing the Solution Architecture with an end-to-end accountability across the Sustainability programme. Responsibilities • Work collaboratively with business and technical stakeholders to develop, design and maintain interim and target state architecture for Haleon’s Sustainability Data Foundation, Microsoft Sustainability Manager and other ESG Reporting Requirements, • Lead architectural assessments and enforce principles, patterns, and roadmaps for scalable solutions., • Own the end‑to‑end solution architecture for the platform, ensuring technical integrity, scalability, security, and alignment with enterprise standards., • Evaluate proposed enhancements, features, and changes to assess architectural impact, risks, dependencies, and feasibility. Provide clear recommendations, sequencing options, and architecture inputs to roadmap planning. Provide technical leadership in large, cross-functional projects and data migration programmes., • Conduct gap analysis between current and target states and define transition roadmaps and interim data flows., • Support the engineering team to build solutions within architecture guardrails., • Monitor the build to ensure outcomes meet technical requirements and architectural standards, • Support the definition and design governance of foundational data layer and curated data assets., • Ensure alignment of technology solutions with security, compliance, and performance standards., • Establish strong relationships with key leaders, business partners and functions with the goal of fostering a collaborative approach to developing, managing, and sustaining good data management practices and operations., • Document all artefacts in alignment with Haleon’s governance and documentation requirements, • Align data flows to business capabilities and processes, highlighting potential improvements and benefits/value creation., • Collaborate with Platform Architects, Tech Solution Architects and Enterprise Architects to ensure the enterprise view of data is represented accurately with an application or solution scope and participate in architecture forums and review boards., • Develop and lead end-to-end solution walkthroughs and to support formal assurance processes. Includes creating high quality supporting materials and facilitating walkthrough sessions., • Review MSM technical deliverables on alignment to Haleon architecture standards Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: • Broader understanding of a CPG or Consumer healthcare industry and functional understanding of data from one or more business functions., • Demonstrable experience in creating and managing an enterprise data architecture over a data platform architecture., • Strong technical experience in guiding the design and delivery of data engineering pipelines for data migration, ensuring alignment with enterprise standards for scalability, data quality, and reliability., • Must have Sustainability or ESG reporting experience., • Proven architecture delivery experience with Microsoft Sustainability Manager, Azure/Databricks Data Platforms, Microsoft Fabric, Power Platform Suite & Dataverse, • Familiarity with data management principles and approaches is preferable but not mandatory., • TOGAF, Azure fundamentals and Azure solution architecture beneficial but not mandatory, • Strong problem-solving and analytical skills., • Ability to work cross-functionally in a fast-paced and rapidly changing work environment., • Must be able to successfully manage multiple workstreams simultaneously., • Solution architecture, • Solution roadmap, • Data source inventory, • Data lineage diagrams, • Data flow diagrams, • Data ingestion design, • Data model documentation, • Security and access control design, • Lineage and audit logging, • ITMS deliverables

1. The Organisation Level 20 is the leading industry body for women in private equity. Our mission is to increase the representation of senior women, particularly in investment roles, to transform the leadership landscape. Our initiatives support women’s careers and we work in partnership with the wider industry. Level 20’s initiatives serve a 7,250-strong membership across 20 countries in 13 European chapters, with the support of 120+ industry firms. Our initiatives are summarised below: · Research & Insight - Our proprietary research provides reliable industry data and qualitative insights to build thriving teams · Professional Network - We bring women together to build essential relationships, providing access to business opportunities and community · Career Development - Our industry-leading mentoring and event programmes accelerate career success · Industry Engagement - We convene the industry, collaborating with firms to drive change across Europe The Executive Team is based in London, currently with a team of 12 (employees and contractors) operating across several functions: Industry Impact, Member Services, Finance & Operations, and Marketing & Communications. 2. The Role The Senior Project Associate is a key part of the Industry Impact team and is responsible for the delivery and development of sponsor engagement initiatives and outreach programmes and across Level 20’s chapters. This includes managing events, communications, digital platforms and supporting strategic projects, with the aim of amplifying Level 20’s mission impact and awareness across the industry. You will report to the Head of Industry Impact and work with the Research & Insight Lead - Manager, Senior Data Analyst, and the Member Services team and International Chapters, as needed on individual events or projects. Responsibilities are set out below. Project Management & Delivery of Events • Develop, manage and lead delivery of the sponsor events programme, including roundtables and events, both online and in person. Support the Industry Impact team to develop content and host events as needed., • Following the new outreach strategy (established in 2025), lead the delivery of UK outreach programmes, and provide support and guidance to the International Chapters for their events. This includes networking, role model sessions, and skills workshops in UK. Support International Chapters with event logistics, communications, and collateral leveraging the committee playbook to deliver consistently., • Provide a reduced level of support for the private equity and venture capital segment of the GAIN internship programme, focussing on sponsor engagement., • Support cross-functional ad hoc projects and strategic priorities in collaboration with the CEO and Heads of Department. Digital Platforms & CRM • Working with the wider Industry Impact and marketing team, develop the Careers Portal and the revised Sponsor Portal, including:, • Content curation, commissioning, and quality control., • Platform usability and user engagement., • Usage analytics and reporting., • Manage the sponsor database, including segmentation and engagement data., • Track and report on outreach and sponsor engagement KPIs, ensuring alignment with strategic goals., • Support CRM development for the removal of student membership and transition to other categories (expected to complete spring 2025). Stakeholder Engagement • Act as the first point of contact for sponsors on Level 20’s initiatives and programmes, liaising with firms and members (where applicable)., • Build and maintain relationships with recruitment firms and a focussed set of careers services at our target business schools., • Coordinate sponsor participation in outreach and member events, including hosting opportunities. Communications & Marketing • Maintain and update sections of the Level 20 website that cover the Industry Impact team’s work., • Using the new CRM system, own the production of the sponsor newsletter and manage associated mailing lists., • Coordinate invitations to sponsors (and where relevant members) regarding initiatives and events via the newly implemented CRM system., • Develop standardised outreach and sponsor collateral and resources with consistent branding and messaging., • Monitor and communicate the impact of outreach activities across Europe via newsletters and sponsor/member updates. 3. Requirements and Experience: Skills and experience: • Excellent project management skills with experience delivering in-person and online events., • Able to work independently and manage multiple programmes, coordinating effectively with colleagues across functions., • Confident communicator with the ability to build strong relationships and engage professionally with sponsors, members, and external partners; able to host meetings and small events independently., • Highly organised, detail‑oriented, and proactive, with strong problem‑solving skills., • Strong written communication skills and proficiency in Outlook, Word, Excel, PowerPoint is essential; experience with marketing tools (e.g., email automation, Canva) and basic website updates would also be valued., • Experience using CRM systems including maintaining accurate records and supporting stakeholder engagement workflows is preferred., • Demonstrated discretion and professionalism when handling sensitive information., • 3–5 years’ experience in a coordination or project-focused role supporting senior managers or department leads. 4. Salary and location Salary and benefits: • Starting salary will be determined according to the candidate’s profile. The salary range is £47-49k, • 25 days holiday plus statutory holidays. Additional holiday days are given around Christmas., • 5% contribution to pension plan. Location and work requirements: · This is a permanent, full-time position, which requires 3 days in the London office. The office is based in Waterloo, London SE1. General Office Hours are 9.00am - 5.30pm Monday to Friday. · Level 20 organises several events including breakfast and evening functions which you may need to attend.

CÉ LA VI London is looking for a dynamic and driven Senior Restaurant Manager to lead our flagship dining destination, drive exceptional hospitality standards, and build a high-performing team in a fast-paced, premium environment. Restaurant General Manager Responsibilities: • Lead and oversee all aspects of restaurant operations, ensuring a seamless and elevated guest experience at all times., • Champion a strong hospitality-led culture, setting the tone through visible leadership and hands-on involvement., • Recruit, develop, motivate, and retain a diverse team, fostering engagement, accountability, and high performance., • Drive service excellence by ensuring consistent delivery of brand standards and effective service recovery when required., • Oversee scheduling, workforce planning, and labour optimisation in line with business needs., • Collaborate closely with Culinary, Bar, Marketing, and Support teams to ensure operational alignment and commercial success., • Manage budgets, cost controls, and financial performance, identifying opportunities to improve profitability., • Ensure full compliance with UK health & safety, food safety, and employment regulations., • Lead training initiatives and performance reviews, supporting continuous development and succession planning. Required Skills and Qualifications: • Bachelor’s degree in Hospitality Management, Business Administration, or a related field., • Minimum 3–5 years of progressive leadership experience in high-end or luxury restaurant environments., • Proven track record of leading large teams and creating a strong service-driven culture., • Exceptional communication, people management, and stakeholder engagement skills., • Strong commercial acumen with experience managing budgets, KPIs, and operational performance., • Deep understanding of guest experience, service recovery, and premium hospitality standards., • Flexibility to work evenings, weekends, and public holidays as required. If you’re passionate about hospitality and ready to take the next step in your career with CÉ LA VI London, we would love to hear from you!

About Us: HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. Job Summary As a Luxury Travel Senior Business Development Manager at HBX Group, you will be the strategic partner and trusted advisor for our most influential luxury travel clients. Your mission is to acquire and strengthen relationships, curate tailored growth strategies, and maximize opportunities across our luxury portfolio. By leveraging data insights and cross-functional collaboration, you will drive revenue, profitability, and innovation in a dynamic global market. Job Responsibilities • Client Relationship Management: Build, manage, and develop long-term partnerships with high-profile luxury travel clients, acting as their go-to expert., • Strategic Growth: Analyze performance data and client business plans to create ambitious, customized strategies that drive mutual growth., • Commercial Negotiation: Develop and track commercial agreements that increase sales, profitability, and product adoption., • Cross-Functional Collaboration: Work closely with internal teams (Retail, Pricing, Marketing, CTS, Operations) to optimize technical connections, pricing, and marketing campaigns., • Client Engagement: Conduct regular meetings with key stakeholders to review progress, share insights, and co-create initiatives., • Innovation & Adaptability: Introduce new initiatives to meet evolving client and market needs while maintaining a customer-centric approach., • Compliance & Reporting: Ensure all activities adhere to compliance standards and deliver accurate reporting on performance and strategy execution. Skillset and Experience Required Professional Expertise • Experience: Minimum 5+ years in senior sales or account management roles within the travel industry, specifically in luxury retail, with proven success managing high-profile accounts., • Strategic Leadership: Ability to design and execute complex growth strategies, influence senior stakeholders, and deliver measurable results., • Advanced proficiency in Excel, PowerPoint, and data analysis tools; experience with Tableau, Salesforce, and Salesloft is highly desirable., • Strong analytical mindset with the ability to interpret large datasets and translate insights into actionable strategies., • Exceptional communication and presentation skills, capable of engaging senior-level stakeholders and delivering persuasive proposals., • Skilled negotiator with strong influencing abilities to secure commercial agreements and drive behavioral changes in client buying habits., • Ability to build long-term, trust-based relationships with C-suites and decision-makers in the luxury travel sector., • Highly organized, detail-oriented, and results-driven., • Innovative thinker with a proactive approach to problem-solving and adapting to market changes., • Degree in Business, Sales, or Travel & Tourism or similar., • Fluent English (essential) and proficiency in a source market language (highly valued). At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

Job Description Title: Concession Manager - John Lewis Oxford Street Reports To: Retail Manager Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM targets including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs daily, analyse trends, and take corrective action as needed, • Partner with local management on forecasts, opportunities, and challenges, • Leverage morning briefs to update the team on current performance and action plan Operations & Compliance • Ensure compliance with operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee stock management, deliveries, inventory accuracy, and shrinkage, • Lead store audits and ensure all operational procedures are properly followed Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 5+ years of progressive experience in luxury or premium retail, including at least 2 years in store leadership, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Benefits • Competitive salary, • Monthly and annual performance bonuses, • Enhanced pension contribution, • Generous holiday allowance after qualifying period, • Private health cover after qualifying period, • Enhanced Maternity, Paternity and adoption pay, • Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Job Title: Incident Manager- SIAM experience Required Location: London- 3Days/week Onsite Duration: 4months Contract Inside IR35 500GBP/Day Inside IR35 • Own the end-to-end Incident Management lifecycle for MHHS services, including logging, categorisation, prioritisation, investigation, escalation, resolution, and formal closure, with the objective of restoring service as quickly as possible., • Initiate, lead, and control Incidents maintaining command and control, coordinating resolver groups, and driving timely decision-making until service restoration., • Assess and continually review business, operational, and market impact to ensure incidents are prioritised correctly and escalated appropriately., • Manage stakeholder and market communications, ensuring timely, accurate, and consistent incident notifications, updates, and resolution confirmations., • Monitor and manage SLA performance, including response and resolution targets, appropriate use of SLA holds, and accurate time recording within incident records., • Ensure incident record quality, including correct classification, clear timelines, decision logs, and auditable update history., • Identify recurring incidents and trends, raising and linking Problem records to support root cause investigation and long-term remediation., • Capture and maintain workarounds, fixes, and lessons learned within incident records and knowledge articles to reduce repeat incidents., • Provide continuous operational oversight to protect service stability and market confidence during live MHHS operations. Kind Regards -- Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email:

About the Company Exeltis is part of the Insud Pharma Group of biopharmaceutical organisations, with over 40 years of experience and operations in more than 50 countries. Exeltis UK was established in 2022 to bring Exeltis products to the UK market. Our product portfolio spans menopause, pregnancy and sexual health. With a healthy pipeline, we are committed to finding clinical solutions to meet the unmet needs for women across key stages of their sexual and reproductive lives. This is an exciting time to join Exeltis UK and help achieve their ambition to become a leader in women’s health medicine. You will play a pivotal role in contributing to the strategy and culture that will lead to shared success. General Responsibility Reporting into the Regional Business Manager (RBM), (North or South) the objective of the Women’s Health Key Account Manager (KAM) role is to establish Exeltis UK as a true partner in Women’s Health. This is a full-time field-based role for South London – must live in the territory. Key Responsibilities Strategic Account Management • Establish Exeltis as a trusted partner in women’s health across the assigned territory, • Drive growth of the contraception, menopause and pregnancy portfolio, delivering performance in line with targets., • Develop and execute ICS-level strategic business plans informed by data and insights. Customer & Stakeholder Engagement • Build strong relationships across primary care, secondary care and ICS stakeholders, • Deliver market access outcomes, including securing formulary and guideline inclusion., • Maintain strong understanding of the evolving NHS landscape and women’s health environment., • Provide high-quality insights to shape strategy and input cross-functionally across departments., • Identify and progress commercial and partnership opportunities. Commercial & Operational Delivery • Manage budgets and resources effectively to maximise ROI., • Maintain high levels of product and therapeutic knowledge, • Complete administrative tasks, reporting, and CRM updates within timelines., • Use data to identify opportunities, challenges, and growth Compliance & Conduct • Operate in full compliance with the ABPI Code, UK regulations and internal processes Who you could engage with: • Market access - formulary pharmacist, commissioners, etc, • GPs with an interest in women’s health, • Consultants working out of CASH (Contraception and Sexual Health) clinics and secondary care., • Other HCPs associated with both, including senior nursing staff. Specialist Pharmacists. Community Pharmacists. Community midwives. Obstetricians. Private clinics. Skills and experience • Key Account Management experience, preferably experience working within sexual health, reproductive health or women’s health., • Strong strategic business planning – demonstrate the ability to develop and execute a strategic business plan based on customer and market insights., • Sharp data analysis skills., • Highly proficient presentation skills both face to face and virtually., • Experience securing formularies and a strong record of sales success., • Strong understanding of how national and local NHS drivers influence local healthcare priorities, • A passion for the therapy area and a belief in the company vision., • Integrity and a curious nature., • A strong collaborator mentality, • High levels of resilience and tenacity, • Computer literacy, • Full driving license, • ABPI qualified. Company benefits • Competitive salary, • Annual performance bonus, • Pension contributions, • Private medical insurance, • Income protection & life assurance, • 25 days’ annual leave, plus 3 additional days between Christmas and New Year How to Apply Please email your CV to: Job code: EXE-E/INP-CORP-2648-v1; January 2026

Role Overview The Head of Operations provides administrative, financial, and operational leadership to support the effective running and strategic development of a boutique, international executive search firm. It's an exciting role where you will be a trusted advisor to senior management, the role is responsible for ensuring operational excellence across finance, facilities, HR, systems, and corporate services, enabling the Partners and Consultants to focus on client delivery and revenue generation. The position plays a critical role in governance, risk management, and business continuity, while also leading process improvement initiatives and technology adoption to enhance efficiency and scalability. The Person We’re Looking For This role will suit a proactive, self-starting individual who thrives on ownership and responsibility. You are naturally driven and highly organised, with strong attention to detail, but equally bring a positive, friendly, and engaging approach to everything you do. You care about people and enjoy building relationships across the business and externally, and are naturally collaborative, inquisitive, and solutions-focused. You are comfortable working in a small, entrepreneurial business environment where priorities can shift and no two days look the same. You take this in your stride, remaining calm and effective when handling challenging or high-pressure situations. You enjoy working with people from different cultures and backgrounds, and bring energy, warmth, and a sense of fun to the workplace while maintaining professionalism and discretion. Above all, you are someone who takes pride in making things run smoothly, looks for ways to improve how things are done, and genuinely enjoys supporting others so the business can perform at its best. Key Responsibilities Operational & Administrative Leadership • Provide operational and administrative support to the business, advising senior management on staff management, financial planning, facilities, and regulatory or procedural change, • Act as a central point of coordination across corporate services, ensuring smooth day-to-day operations, • Lead and implement operational improvements to support business growth and efficiency Facilities Management • Project manage office moves, refurbishments, and space planning initiatives, • Oversee office improvements and ongoing facilities requirements, • Liaise with landlords, managing agents, and external contractors to ensure service delivery and cost control Financial Administration & Control • Partner with accountancy firm to support them in producing monthly financial reports using Sage and Xero, • Work closely with the Partners to support financial planning, forecasting, and reporting, • Liaise with external accountants on VAT and Corporation Tax submissions and year-end processing, • Manage company benefits, insurance policies, expenses and subscriptions, • Maintain oversight of financial compliance and internal controls Credit Control • Hold responsibility for credit control, including debt recovery across UK and international clients, • Oversee with partners the accounts payable and receivable processes Human Resources Management • Act as HR Manager for the business, overseeing the full employee lifecycle, • Lead team building, recruitment, interviewing, and hiring processes, • Support partners through performance, disciplinary procedures, redundancies, and employee relations matters, • Ensure with partners compliance with employment legislation and best practice HR policies Systems, Technology & Process Improvement • Lead the implementation of new software and systems to improve operational efficiency, • Ensure up to date electronic expenses, HR, and administrative systems, • Drive adoption of technology across the business to support scalable operations

Job Title/Req Number: Manager - IGH GRCS Base Location: London plus network of 20 offices nationally The KPMG Corporate Affairs function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Manager – IGH GRCS KPMG's Governance, Risk and Compliance Services (GRCS) are looking for an experienced Manager to join us in the Infrastructure, Government & Healthcare part of the firm. Our engagements span Education, Healthcare, Housing, Local and Central Government and KPMG is a market leader in most of these sectors. IGH is an area of the firm with tremendous growth potential and GRCS is an integral part of our Advisory practice. We provide services relating to internal audit, internal control, corporate governance, risk management, funding, grants and related assurance projects. Clients are based in the public sector and our services deliver added value to clients using modern control assessment, risk management and audit techniques focusing on strategic, management and operational issues as well as financial management and reporting controls. We also work closely with other advisory teams including our colleagues in Technology Risk and Cyber Risk to ensure our clients receive the best possible advice and assurance. What will you be doing? • Providing internal audit services on both outsourced and co-sourced contractual basis, • Creating annual internal audit plans for clients, • Managing and directly delivering individual and /or a programme of internal audit projects which includes planning, review, quality assurance and reporting, • Developing audit strategies which address all audit, client service and project management issues, in accordance with the KPMG internal audit methodology, • Recognising where specialists are required and involving other KPMG staff, managing their input to the client, • Reviewing the audit evidence obtained ensuring it is sufficient in line with IIA Standards and KPMG methodology, • Retaining management responsibility for a portfolio of clients, maintaining relationships with senior KPMG and client staff and is responsible for the financial performance and delivery of these accounts, • Risk management, governance and internal audit advisory services, • Risk identification workshops and control reviews, • Delivering control and risk training, • Compliance internal audits, • Assessing effectiveness of internal audit functions, audit committees and boards, • Working with members of other KPMG advisory teams, • Demonstrating a detailed understanding of how current and emerging legal, regulatory, governance, risk management, auditing, accounting and financial reporting standards affect their clients, • Undertaking KPMG's internal risk management and client engagement management procedures including client acceptance, continuance and engagement procedures, • Keeping up to date with all industry specific issues and circumstances which affect their clients, • Conducting meetings with clients to explain internal audit findings and drafting and reviewing reports, • Reporting to Partners / Directors all salient points arising from assignments, • Producing quarterly Audit Committee papers, • Setting budgets for engagement and monitoring delivery against the budget, • Ensuring work in progress is monitored and controlled with fees being raised promptly, • Identifying additional fee billing opportunities, • Planning and allocating staff resources to fulfil business requirements, • Setting objectives with the team, and providing support and feeding back on performance, • Providing coaching and training to KPMG staff on risk management and internal audit methodology, • Counselling/appraisals of junior staff, • Identifying and developing new opportunities for KPMG to work with clients and targets, • Writing tender documents and presenting at proposals Assisting partners in general business development What will you need to do it? • Qualified (IIA, CCAB, ICAEW, CIPFA or equivalent), • Experience in assurance, controls and / or corporate compliance-related roles, including consulting, auditing, risk management. Experience should include performing internal or external audits from the beginning of an engagement or project through completion, • Relevant experience in project management and the full life-cycle of a project, including risk management, commercial management, resourcing, and quality control, • Ability to identify observations and recommendations for business operations and control issues in correlation with key risk disciplines (including financial reporting, regulatory, and operational), • Previous experience leading teams and managing projects, • Internal audit experience is essential, • Experience of working with Public Sector clients is essential, • Experience of working in the Education sector is desirable, • Consulting experience is desirable but not essential, • Experience of being the main client contact for engagements and dealing with day to day interactions at FC / FD level, • Excellent PowerPoint, Word, and Excel skills, • The person, • Recognises the importance of continuous self and team development and actively strives to achieve this, • Seeks to understand others motivations, • Makes brave decisions and supports others in doing so To discuss this or wider Consulting roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG. With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: Within Consulting we have a range of divisions and specialisms. Click the links to find out more below:

Good Maven are proud to conduct this search on behalf of our client Multiverse. Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity At Multiverse, we’re building a product-led business that transforms the workplace through high-quality apprenticeships, giving people from all backgrounds access to world-class careers. Our UX team designs intuitive, inclusive, insight-driven experiences that drive real outcomes — with velocity, learning, and craft excellence at the core. We’re seeking a strategic, hands-on Senior Product Design Manager to elevate UX quality and effectiveness across a pivotal product group: Product Fundamentals. You'll help deliver against our “Cost to Serve” OKR, building smarter systems that reduce operational effort without compromising user experience. What You'll Do • Shape UX vision and priorities across your group: Align 3–4 cross-functional squads around user-centred goals, driving quality, efficiency, and measurable impact., • Be a hands-on leader (Player-Coach): As a Player, you'll spend around 40% of your time actively contributing to strategic discovery, vision prototyping, and unblocking squad work. As a Coach, you'll spend around 60% of your time developing your team — growing skillsets, managing performance, and raising the UX quality bar.. You'll lead from both the pitch and the sidelines, flexing your hands-on involvement based on team needs and maturity., • Champion quality and growth: Embed critique culture, QA standards, and operational UX excellence across your squads., • Drive scalable, cost-efficient systems: Design smart solutions that reduce internal effort and increase user satisfaction., • Collaborate across disciplines: Work closely with Research, Data, Product, and Engineering partners., • Embed Growth Design practices: Help your team prioritise experiments, optimisation, and measurable improvements., • Evolve our design operations: Shape planning rituals and workflows that support fast, sustainable delivery., • Hire, lead, and develop your team: Manage 2–5 product designers, building a culture of high performance and creativity. About You • Proven experience leading design teams and scaling quality in fast-paced environments., • Strong UX craft and systems thinking, with a portfolio showing real-world impact., • Skilled at balancing strategic leadership and hands-on contribution., • Collaborative by nature — building strong partnerships across Product, Engineering, and Data., • Comfortable embedding Growth Design principles and experimentation mindsets., • A strong coach who grows designers’ craft, confidence, and impact., • Fluent in Figma and fast at using prototyping for communication and alignment., • Embodying Multiverse values, especially "Development is at our core." Bonus Points While not required, you might stand out even more if you: • Show proof of curiosity through side projects — experimenting with things like 'vibe coding', new AI tools, or self-driven UX challenges., • Bring multidimensional experience across complementary areas like coding, copywriting, motion design, video editing, or growth marketing., • Can obsess over specific problems, going deep to truly understand the nuances of a user need or system challenge. Who You’ll Be Joining You’ll join a thoughtful, ambitious team of designers and researchers shaping Multiverse’s product evolution. • Designers work as true partners with PMs and Engineers., • Strong foundations exist: Product First Principles, Design QA, Critique Culture, and a Design System — with varied adoption across squads., • Based on the Nielsen Norman UX Maturity Model, we’re currently at Stage 4: Structured — systematic, but variably effective., • We're evolving toward a more craft-driven, scalable UX culture, and you’ll play a key role in raising maturity and consistency. Benefits • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year, • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support, • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month, • Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year, • Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

Company Name: Amorepacific UK Job Title: Key Account Management (Pure Players) - Laneige & Innisfree Job Location: Soho (London, United Kingdom)- (4 days in the office) Minimum Exp: 3+ Years (Beauty / Retail Industry) Salary: £35,000 to 45,000 PA Job Summary: Reporting to the E-commerce Team Leader, the KAM (Pure players) will play a crucial role in supporting the growth and success of pureplayers' key retail accounts. This role will involve coordinating across multiple teams, maintaining strong relationships with retail partners, and ensuring seamless execution of marketing, sales, and operational strategies. Principal Accountabilities • Maintain strong relationships with external retail partners, ensuring clear, professional communication via email, regular meetings, and retailer visits., • Manage new and existing product launches, including New Line Form creation, tracking post-launch performance, and identifying opportunities for optimisation., • Update and maintain the Retailer Sales Dashboard, analysing key performance metrics and trends to generate insights, track business performance, and identify areas for optimisation and improvement., • Assist in weekly and monthly reporting, presenting actionable insights and solutions to the team., • Track retailer and competitor activity to identify market trends, assess competitive positioning, and provide insights that inform strategic decisions., • Recommend marketing initiatives, collaborating closely with the Key Account Manager to align strategies with business objectives and drive brand visibility., • Develop and align the GWP & promotional calendar, coordinating with internal teams and retail partners to maximise impact during key events such as Black Friday, seasonal campaigns, and product promotions., • Work closely with the Supply Chain and Order Management teams, tracking replenishment orders to ensure smooth stock flow and availability., • Collaborate with internal stakeholders, including Operations, Brand, Creative, Sales, and Marketing teams, to ensure seamless execution of commercial strategies., • Support the development and implementation of the long-term eCommerce Roadmap, working towards clearly defined growth objectives and identifying opportunities for innovation and expansion. Key Experience and Skills Qualification and Experience • 3+ years’ experience assisting with Key Accounts or Beauty Buying, preferably working with retailers such as Look Fantastic, Cult Beauty, Beauty Bay and ASOS., • Experience in all aspects of developing and maintaining sales strategies to meet company objectives, • BA or higher degree in Business, Marketing or Management; MBA a plus, • Strong financial and analytical background, • Strong understanding of customer and market dynamics and requirements, • Strong communication and negotiation skills, • Excellent multitasking and project management skills, • Able to work under pressure & a tight schedule

We are currently recruiting for an experienced Retail Liaison Manager to work across three vibrant London retail schemes in Angel, Hammersmith and Fulham. The role As Retail Liaison Manager, your role is to collect, analyse and interpret retail sales and performance data to support leasing decisions, strengthen retailer relationships, and optimise marketing activity. You’ll act as the link between centre management, retailers, and the wider marketing team – ensuring insight-led decision-making across all three schemes. Key responsibilities include: Sales Performance & Data Insight • Lead on the collection, verification, and reporting of weekly, monthly and seasonal sales data., • Monitor store performance trends to identify risks, opportunities and trading patterns., • Provide clear insight to support retail leasing pipelines, tenant mix improvements and commercial planning., • Maintain accurate retailer databases, trading records and qualitative feedback logs., • Act as the go-to contact for store managers and head office retail teams., • Gather operational and customer insight from retailers to support marketing planning., • Ensure retailers are briefed and equipped for campaign rollouts, promotions and events., • Uphold brand consistency across in-centre POS and retailer-led activations., • Feed sales and customer insight into marketing strategies to strengthen effectiveness., • Support delivery of in-centre events, seasonal campaigns and community initiatives., • Manage distribution of marketing collateral and maintain strong relationships with local stakeholders., • Degree in marketing, business, retail management or related field., • 2+ years’ experience in retail operations, centre management, or retail marketing., • Strong analytical skills and confidence interpreting sales data., • Excellent communication, relationship-building and organisational skills., • Proficiency in CRM, reporting tools, and core marketing platforms., • Commercially minded with the ability to translate data into clear actions.

Senior CRM Manager (Freelance) – Salesforce Marketing Cloud Role Overview A Fintech client is seeking a senior freelance CRM Manager with deep, hands-on Salesforce Marketing Cloud expertise to provide immediate short-term cover and operational leadership following a CRM team transition. The role will stabilise, execute, and optimise CRM programs across lifecycle, campaign, and automated communications. This is a high-impact delivery role requiring strong technical platform capability, execution excellence, and strategic CRM thinking. The successful candidate must be able to operate independently, move quickly, and ensure continuity of CRM operations and performance. Contract type: Initial 6-month rolling contract Immediate start required Hybrid – 3 office days in London at the client site. Core Responsibilities CRM Platform & Campaign Delivery  Own day-to-day execution in Salesforce Marketing Cloud  Build, QA, launch, and optimise CRM campaigns – both ad-hoc and existing journeys  Configure and manage journeys, automations, and triggered communications  Manage segmentation, audience selection, and data extensions  Execute lifecycle and promotional CRM programs end-to-end Marketing Cloud Operations  Work hands-on across: o Journey Builder o Email Studio o Automation Studio o Contact Builder / Data Extensions o Triggered sends  Ensure platform best practices and governance are followed  Troubleshoot campaign and automation issues quickly Performance & Optimisation  Monitor campaign performance and recommend optimisations  Run A/B tests and structured experimentation  Improve engagement, conversion, and retention metrics  Translate performance data into actionable CRM improvements Collaboration & Stakeholder Support  Work with strategy, marketing, product, analytics, and compliance teams  Support briefing → build → QA → launch workflows  Provide clear delivery timelines and status updates  Coordinate with creative and content teams on assets and templates Quality & Compliance  Ensure CRM activity meets regulatory and compliance standards (fintech/payments environment preferred)  Maintain strong QA and approval processes  Reduce risk in deployment and data usage Required Skills & Experience  Strong senior-level hands-on experience with Salesforce Marketing Cloud  Proven track record delivering CRM campaigns at scale  Deep experience with Journey Builder and Automation Studio  Strong segmentation and data handling capability  Experience with triggered and behavioural messaging  CRM performance optimisation and testing experience  Ability to work independently and stabilise CRM operations quickly  Strong QA discipline and process rigour  Comfortable working in fast-moving, high-accountability environments Preferred Experience  Fintech, payments, or regulated industry experience  Multi-market CRM programs  Lifecycle and retention marketing programs  Personalisation and dynamic content  CRM reporting and dashboarding  Experience working with agency + client hybrid teams Working Style Requirements  Highly proactive and delivery-focused  Hands-on executor (not strategy-only)  Able to join and contribute immediately  Comfortable with ambiguity and rapid change  Strong communicator with stakeholders Start date: ASAP Duration: 6 month rolling contract Location: London (on-site 3 days a week) Rate: Likely to be around £300-350 per day (outside IR35)

Thistle Initiatives is a multi-award-winning regulatory consultancy, providing expert compliance advice and support across the financial services sector. Our clients range from niche start-ups to long-established market leaders covering the following verticals: Financial Crime, Investments, Payment Services & Digital Assets, Credit & Insurance and Change & Transformation We have a fantastic opportunity to develop a unique career with Thistle as the Resourcing Manager, working with all teams in the business. The Resourcing Manager plays a pivotal role in aligning workforce planning (WFP) requirements with business unit (BU) objectives. This position ensures that recruitment strategies support both immediate hiring needs and long-term growth plans. The Resourcing Manager will oversee the full talent acquisition lifecycle, manage sourcing strategies, and build sustainable talent pipelines to meet evolving client and business demands. The Resourcing Manager plays a pivotal role in ensuring that both internal teams and managed service providers are strategically aligned to deliver on project requirements and drive business growth. This role places a major focus on managing and optimising external service partnerships, ensuring that managed services are effectively integrated into the firm’s operations to provide scalable, flexible, and cost-efficient support. The Resourcing Manager will also support workforce planning to understand resourcing needs, identify skills gaps and ensure balance between direct recruitment with external resource management. Responsibilities are wide-ranging and varied, given the exciting projects we work on. We are keen to speak to people with a passion for learning new things and problem solving. Key Responsibilities: Strategic Alignment • Understand WFP requirements and ensure the business unit remains aligned with agreed workforce plans, • Provide insights on how growth strategies impact staffing needs and employee development Managed Service Responsibilities • Work closely with project managers to understand project requirements, timelines, and resource needs, • Lead and manage relationships with managed service providers (MSPs), ensuring contractual obligations and service levels are met, • Oversee deployment of managed service resources, ensuring alignment with project requirements and business priorities, • Monitor performance of managed service contracts, proactively addressing issues and optimising resource utilisation, • Act as the key liaison between internal stakeholders and external service providers to ensure seamless integration of resources Talent Acquisition & Recruitment • Manage full lifecycle talent acquisition across all grades, from entry-level to senior leadership, • Support recruitment across all areas subject to demand, ensuring timely and effective hiring, • Understand client demand to discuss roles and opportunities internally with stakeholders, • Lead managed service contracts and oversee sourcing of Associate-level candidates when required Candidate Sourcing & Engagement • Source potential candidates through online channels (social platforms, job boards, professional networks), • Plan and execute interview and selection procedures, including screening calls, assessments, and in-person interviews, • Design job descriptions and interview questions tailored to each role’s requirements., • Foster long-term relationships with past applicants and potential candidates, creating talent pools for future needs This role is not limited to the above duties, due to the nature of the market you will need to be adaptable and open to change in this position Experience/Qualifications • Significant experience in resourcing, talent acquisition, or workforce management roles, • Demonstrated experience in managing MSPs and project-based resource allocation, • Proven experience in full-cycle recruitment across multiple grades and functions, • Excellent stakeholder management and communication skills, • Expertise in sourcing through digital platforms and professional networks, • Knowledge of ATS platforms, and recruitment analytics tools Key Competences • Commercial Awareness: Must be mindful of the commercial objectives of the firm when delivering, • Commitment & enthusiasm: Should have a desire to see yourself and the firm succeed, • Embraces change: Should be adaptable to the changing requirements of the firm and be keen to develop new skills, • Excellent Communication: Must have the skills to communicate openly and effectively, both internally and externally, with the ability to adapt to different audiences., • Personal Credibility: Must be able to establish and maintain trusting relationships with others, • Team working: Foster effective and productive working relationships (should be considerate to the needs and opinions of others), • Pro-activity: Must actively seek new tasks and have a growth mindset, • Self-driven: The ability to work autonomously and as a team player, • Determined: Have the resilience and tenacity to support projects from start to finish, • Written communication skills: Should have the ability to draft written communications and documentation in an articulate way and to a high standard, • Individual working: Must be able to work under own initiative identifying when referral needs to be made, • Time management: Must be able to prioritise and manage time and tasks effectively, this includes a readiness to delegate where possible with efficient organisation and time management skills We offer • Competitive salary and the ability to grow your career within the Thistle Initiatives Group, • 25 - 30 days holiday entitlement depending on length of service, • Company pension scheme, • Private Medical Insurance, • Gym membership contribution, • Fantastic City of London location and working environment, • Working with dynamic teams with regular social events If you are looking to springboard your career to the next level and would like to be part of a supportive and dynamic culture, then please apply immediately.

Location: London/Hybrid Type: Full-time Salary: Flexible - Depending on Experience About Us We’re a fast-growing AI and technology consultancy on a mission to solve complex data challenges for governments and enterprises. Our work combines deep engineering expertise with bold thinking to deliver solutions that transform decision-making and operations across industries like defence, healthcare, and commercial sectors. Joining us means becoming part of a team where AI meets engineering excellence. You’ll work on projects that genuinely change lives and industries, in a culture that values curiosity, collaboration, and innovation. The Role We’re seeking Full Stack Data Engineers across all levels—from Junior to Senior Manager—who want to apply their technical skills in AI consultancy and Palantir engineering. In this hands-on role, you’ll: • Design solutions that unify complex data landscapes., • Build workflows that drive smarter decisions. Key Responsibilities • Design & Solve: Break down problem sets and design innovative solutions using Palantir software., • Engineer Data: Build and maintain pipelines and ETL processes to power decision-making models., • Create Workflows: Develop operational workflows and decision-support tools that transform enterprise operations., • Apply AI: Collaborate to implement AI and machine learning models against real-world challenges., • Technical Excellence: Build scalable, reliable solutions using best practices in software engineering., • Grow & Share: Mentor peers, upskill junior engineers, and contribute to our innovation lab., • Proven expertise in Python, SQL, and TypeScript., • Experience with Palantir technologies (Foundry, Gotham) or similar platforms (preferred)., • Strong understanding of data engineering, ETL pipelines, and workflow design., • Passion for AI, machine learning, and emerging technologies., • Excellent problem-solving, collaboration, and communication skills., • Be part of a fast-growing AI consultancy backed by global scale., • Work on mission-critical projects across government, defence, health, and commercial sectors., • Gain hands-on experience in AI, advanced analytics, and Palantir technologies., • Shape the future of data-driven decision-making while building your own career story.

Avicenna Foundation is a pioneering leadership development organisation dedicated to empowering the next generation of British Muslim leaders. Our vision is a society where the full potential of the British Muslim community is unlocked, enriching the UK’s social, cultural, and economic fabric and inspiring global progress. We run the most comprehensive scholarship and leadership development programme for young British Muslims in the UK. Our approach combines academic support, mentorship, emotional and spiritual development, and real-world exposure to create ethical, confident, and visionary leaders. Grounded in our core values; Hikmah (Wisdom), Akhlaq (Ethical Character), Ithar (Altruism), Khidmah (Service), and Ihsan (Excellence) - we aim to deliver a lasting impact on communities and society as a whole. Role Purpose The Programme Manager will be the operational anchor of the Foundation, playing a key leadership role in ensuring that every part of the organisation functions effectively and aligns with our strategic direction. Reporting directly to the CEO, you will oversee day-to-day operations, implement systems that drive impact and sustainability, and manage key relationships that are vital to our success. You will help shape the future of Avicenna, ensuring that our flagship Scholarship Programme continues to deliver excellence while we expand our reach, deepen our impact, and uphold the integrity of our mission and values. The Right Fit This role is ideally suited for someone who combines sharp operational acumen with a bold sense of purpose and ambition. As a growing organisation in its early stages, Avicenna Foundation is fast-paced and evolving - an environment that will challenge and stretch you. We are looking for someone with commitment, drive, and resilience; someone who brings both the right attitude and aptitude to lead through complexity and uncertainty. You must be comfortable taking initiative, building systems from the ground up, and working across multiple priorities. In return, this role offers a rare and exciting opportunity to catalyse your career, helping build a pioneering organisation from the inside out and leaving a lasting mark on a movement for change. Key Responsibilities • Lead and manage all internal operations including programme delivery and organisational development in coordination with colleagues across HR, IT, and finance teams., • Work closely with the CEO to implement the strategic vision and translate it into effective plans and operations, serving as a key spokesperson for the organisation when required., • Support the delivery and growth of the Avicenna Scholarship Programme, ensuring excellence in participant experience, programme execution, and outcomes., • Build and manage a high-performing team culture grounded in ethical leadership, compassion, and excellence., • Lead on operational risk management, governance, and legal compliance., • Monitor and report on impact, outcomes, and organisational health metrics., • Develop relationships with partners, funders, mentors, and other stakeholders to strengthen the Foundation’s ecosystem. Person Specification Essential: • Proven experience in a senior operational or general management role, preferably within the nonprofit, education, or development sectors., • Deep personal alignment with the values and vision of Avicenna Foundation., • High levels of drive, resilience, and self-motivation., • Strong strategic, analytical, and operational leadership skills., • Experience overseeing budgets, organisational development, and team management., • Excellent project management and problem-solving abilities., • Strong communication and interpersonal skills; able to build trust and motivate diverse stakeholders., • Experience with leadership development or educational programmes., • Familiarity with Zakat principles, British Muslim community contexts, or Islamic leadership values., • Understanding of programme impact evaluation and reporting. What We Offer • A rare opportunity to shape a growing organisation at a strategic level., • A values-driven, collaborative and mission-focused work culture., • Flexible working arrangements., • Opportunities for personal and professional growth., • The chance to play a key role in a transformative movement—and help build a legacy. Application Process and Timeline We are looking to appoint a passionate and capable individual who is excited by the opportunity to shape an emerging organisation with transformational potential. The application process is designed to assess both skills and cultural alignment with the mission and values of the Avicenna Foundation. How to Apply: Please apply via LinkedIn. Application Deadline: 12th February 2026

Site Manager T A Knox formed in 1962 is a family run dynamic and innovative interior fit-out company dedicated to transforming spaces into functional and aesthetically pleasing environments. With a commitment to excellence and a focus on delivering high-quality projects, we are seeking a skilled Site Manager to join our team and play a pivotal role in ensuring the successful execution of interior fit-out projects. Role Overview: We are seeking an experienced and highly motivated Site Manager to oversee and manage the execution of our interior fit-out projects. The successful candidate will ensure projects are completed safely, on time, within budget, and to the highest quality standards. Key Responsibilities: Project Management • Oversee daily site operations and ensure smooth execution of interior fit-out projects., • Manage and coordinate subcontractors, suppliers, and on-site workforce., • Develop and maintain project schedules and ensure adherence to deadlines., • Conduct regular progress meetings and report updates to the Project Manager. Quality Assurance & Compliance • Ensure all works meet project specifications and quality standards., • Implement and monitor quality control procedures throughout the project lifecycle., • Maintain accurate project documentation, including site reports and logs. Health & Safety • Ensure a safe working environment and enforce compliance with health and safety regulations., • Conduct regular site inspections and risk assessments. Client & Stakeholder Management • Serve as the main point of contact for clients on-site., • Address and resolve any site issues promptly to maintain positive client relationships. Qualifications & Experience: • Proven experience as a Site Manager in interior fit-out or construction projects., • Strong knowledge of interior fit-out processes, materials, and methods., • Relevant construction qualifications (e.g., NVQ, SMSTS, CSCS)., • Health and Safety certifications are an advantage (e.g., First Aid, NEBOSH)., • Ability to read and interpret technical drawings., • Excellent communication, leadership, and organisational skills., • Proficiency in project management software and tools is desirable. Key Attributes: • Problem-solving mindset with the ability to make informed decisions under pressure., • Strong attention to detail and a focus on delivering high-quality work., • Ability to manage multiple tasks and projects simultaneously., • A collaborative team player who can lead by example. What We Offer: • Competitive salary and benefits package., • Opportunity to work on high-profile and exciting projects., • Career development and training opportunities., • Supportive and inclusive company culture. If you are a driven and experienced Site Manager looking to join a dynamic and innovative team, we would love to hear from you!

About the Role We are seeking an experienced Senior Construction Manager to lead the delivery of a high-quality commercial fit-out project in London valuing upto 20 million. The successful candidate will take full responsibility for site management, programme delivery, health & safety, and coordination of subcontractors to ensure the project is completed on time, within budget, and to the highest standards. Key Responsibilities as a Senior Construction Manager • Manage day-to-day site operations for a commercial fit-out project, • Coordinate subcontractors, suppliers, and site teams, • Ensure works are delivered in line with programme, drawings, and specifications, • Maintain high standards of health, safety, and welfare on site, • Liaise with the client, design team, and project managers, • Monitor quality control and manage snagging through to handover, • Report progress, risks, and issues to senior management, • Ensure compliance with UK construction regulations and company procedures Requirements • Proven experience as a Senior Construction Manager on commercial fit-out projects, • experiance on both Cat A & Cat B projects with cut and carve elements, • Strong knowledge of construction methods, sequencing, and finishes, • Excellent leadership and communication skills, • SMSTS, CSCS (Black or Gold), and First Aid certifications, • Ability to work under pressure and manage tight programmes, • Strong understanding of health & safety legislation, • London project experience preferred

Mode Search are partnering with a global luxury retail brand in their search for a Customer Relations Team Manager to join their team. This is a unique opportunity to join a highly regarded luxury business with a strong international presence and a reputation for delivering exceptional customer experiences. Known for its heritage, craftsmanship, and people-focused culture, this organisation offers a collaborative and supportive environment where service excellence sits at the heart of everything they do. Working closely with senior leadership, the CRC Team Manager will lead and develop a high-performing customer service team, ensuring consistent service standards, operational efficiency, and continuous improvement across all customer touchpoints. This role combines hands-on people leadership with performance management and cross-functional collaboration. The role is based in Central London and operates on a rotational shift pattern. The Role: • Lead, motivate, and develop a customer service team, fostering a positive, high-performance culture, • Support hiring, onboarding, training, and ongoing development of team members, • Act as an escalation point for complex or sensitive customer cases, ensuring timely and effective resolution, • Champion exceptional service standards across all customer interactions, • Monitor team performance against KPIs, identifying trends and implementing action plans to drive improvement, • Conduct regular performance reviews, coaching sessions, and feedback conversations, • Use customer data and insights to identify opportunities to enhance customer satisfaction and service delivery, • Partner cross-functionally with Retail, Operations, Customer Experience, HR, and Communications teams, • Support the development and maintenance of service policies, procedures, and best practices, • Ensure effective use of customer service systems and tools to drive efficiency and consistency, • Support crisis and issue management alongside senior leadership to maintain customer confidence, • Act as deputy to the CRC Manager when required Requirements: • Proven people management experience within customer service or contact centre environments, • Strong leadership presence with the ability to inspire, motivate, and coach teams, • Experience managing performance, KPIs, and service standards, • Confident handling escalated customer situations with empathy and professionalism, • Strong analytical and problem-solving capability, • Excellent communication and stakeholder management skills, • Comfortable working in a fast-paced, multi-channel service environment, • High level of IT proficiency and systems confidence, • Flexible to work across a rotating shift pattern, including weekends To apply, please send your CV to or click the apply button. Please note: due to high volumes of interest, only shortlisted candidates will be contacted.

Company Description One World Commodities Ltd specializes in the trade of ferrous scrap and raw materials for the steel industry. Our main products include shredded steel scrap, HMS, and ferro alloys such as silicon manganese, ferro manganese, and ferro silicon. We export primarily in containers from countries around the world to various international destinations. Our global presence and industry expertise make us a trusted partner in the steel trade sector. Role Description This is a full-time, on-site role for an Operations Executive at our office in Bromley. The Operations Manager will be responsible for overseeing the below areas. This oversight will also include considerable time actually doing the work themselves and handling their own orders. This includes a variety of support tasks to assist the day-to-day activities comprising of but not limited to communicating with customers, preparing and processing trade documents, perform basic data entry and basic bookkeeping tasks in the company systems. The operations manager will support the following strategic objectives of the company: ⁃ To improve efficiencies and automations such that the company can handle a larger volume of business without the requirement for additional staff ⁃ To establish and operate systems and processes for the administration of the business such that the business volumes can be easily scaled up. ⁃ To enable the business to act as an outsourced administration hub for trades done by other trading companies ⁃ To free up time for the trader to trade ORDER MANAGEMENT ⁃ Sales and purchase contracts are entered into the company’s system and contracts are issued in line with order confirmations and sent to customers/supplier in a timely manner ⁃ Handle allocations of purchases and shipments to sales in consultation with the trader. ⁃ Customer and supplier communications for order execution (responding and handling correspondence about the terms and conditions; post-shipment queries) ⁃ Maintain the company order book updated with order/LC/Shipment status ⁃ Prepare post-calculation once the order is completed ⁃ Following up on Agents’ commissions and payments LC MANAGEMENT AND DOCUMENTATION ⁃ Obtaining workable LC under the sales orders and requesting amendments to make it workable, if necessary ⁃ Assignments of Proceeds ⁃ Documentation preparation for submission under LC • Following up on payment and discrepancies, if any found ⁃ Bill of Lading preparation ⁃ Submitting documents for bank financing against export LC ⁃ Preparing any documents required outside the LC LOGISTICS ⁃ Shipment execution i.e. booking of containers and follow up vessel updates to ensure timely shipment in line with the latest shipment date agreed in the contract and LC ⁃ Monitoring and managing warehouse stock positions ⁃ Organising loading and inspection of material ⁃ Coordinating between suppliers, forwarder and inspector during the loading ⁃ Submitting loading documents to the forwarder for customs clearance and BL issuance BOOKKEEPING ⁃ Entering bills, invoices, credit / debit notes. TREASURY • Submitting payments under bank facility for payments, • Keep track of exposure under bank facility REQUIREMENTS The candidate should demonstrate • Proven experience in operations management or a similar leadership role, • Strong analytical skills with proficiency in data analysis and reporting tools, • good customer service skills, • attention to details, • adaptability to work in a dynamic rapidly changing environment, • ability to prioritize, • sound knowledge of documentary credits is essential, • sound knowledge of EXCEL is essential, • good knowledge of other MS Office products (WORD, Powerpoint etc), • experience with containerized shipments, • A proactive approach with strong leadership qualities and a focus on continuous improvement. This position offers an engaging environment where strategic thinking, leadership, and organisational skills are highly valued. We welcome applications from motivated individuals eager to make a meaningful impact within our organisation.

We are partnering with a prestigious international law firm to hire an Information Security Assurance Specialist to join its Information Security and Privacy team within the wider Legal, Risk, and Compliance function, based in London. This is a newly created role reporting to the Information Security Manager, focused on strengthening the firm’s security posture. The role sits firmly in the second line of defence, with an emphasis on governance, policy, and assurance rather than day‑to‑day operations. The core focus is security assurance testing, particularly penetration testing. You will ensure testing is appropriately scoped, meaningful, and followed through to resolution. You will also embed security assurance into IT projects and change initiatives by defining security requirements, reviewing designs, and working with technical teams to mitigate security risks arising from change. A key aspect of the role is early engagement with projects. You’ll partner with architects, business analysts, and DevOps teams to challenge designs and influence security outcomes from the outset. The role requires strong technical understanding, without hands‑on engineering. Key responsibilities include: • Supporting architecture and design reviews, • Ensuring systems align with InfoSec policies and standards, • Helping evolve assurance frameworks as new technologies are adopted, • Supporting ISO 27001 certification and policy development This is a strategic role with a broad, firm‑wide view rather than ownership of a single product or platform. Required experience: • 4+ years’ experience in information security or technical cyber security, • Strong knowledge of ISO 27001 and Cyber Essentials Plus (auditor or implementer experience desirable), • Experience in regulated or private‑sector environments (law firm experience advantageous; FS/banking backgrounds welcome), • Understanding of Lines of Defence models and second‑line assurance roles

Company Overview: My client is a leading main contractor delivering high-quality residential and mixed-use developments across London. The company is known for its meticulous attention to detail, collaborative culture, and successful delivery of projects ranging from £10m to £30m. Role Overview: We are seeking X1/X2 experienced Site Managers to join a live project in Central London, with other projects in the pipeline. The successful candidate will oversee the delivery of super-prime, high-end residential developments from start to finish, ensuring quality, safety, and programme compliance. Key Responsibilities: • Manage day-to-day site operations, ensuring works are completed safely, on time, and to budget., • Liaise with design teams, contractors, and consultants to resolve site issues and maintain progress., • Oversee site teams and subcontractors, ensuring high standards of workmanship., • Monitor progress and prepare regular reports for senior management., • Ensure compliance with Health & Safety regulations and company policies., • Manage site logistics, including parking arrangements and access coordination., • Contribute to the planning and delivery of multiple high-end residential projects within London. Candidate Requirements: • Proven experience as a Site Manager on super-prime, high-end residential or mixed-use developments (£10m–£30m)., • Experience working for main contractors in London, preferably with knowledge of Act London projects., • Strong leadership and communication skills with the ability to manage teams and subcontractors effectively., • Sound knowledge of Health & Safety, CDM regulations, and construction best practices., • Ability to work under pressure and deliver to programme and budget. Benefits: • Competitive salary, • Opportunity to work on high-profile London super-prime residential projects., • Career progression with a forward-thinking main contractor.

Conference Co-ordinator Location: City of London (Monument) Salary: £26,500 + benefits Working Pattern: On-site, Monday to Friday My client is seeking a professional, service-driven Conference Co-ordinator to deliver exceptional meeting and conference experiences within a premium business centre environment in the heart of the City. This is a hands-on, highly active role based in and around meeting and conference spaces rather than behind a desk. You will be the first point of contact for internal clients, ensuring rooms are perfectly prepared, catering is delivered to a high standard, and every detail is handled with care and efficiency. Working closely with the Conferencing Manager and wider centre team, you will play a key role in the smooth delivery of meetings and events while supporting revenue growth through excellent service and proactive upselling. Key Responsibilities • Deliver seamless meeting and conference services from enquiry through to delivery, • Set up meeting rooms to client specifications, including furniture, AV and equipment, • Prepare, serve and clear refreshments and lunches to a high presentation standard, • Manage internal meeting room enquiries and ensure all bookings are accurately recorded, • Order catering and manage food and beverage preparation, including fresh and bought-in lunches, • Take payments and accurately log all services for invoicing and billing, • Maintain immaculate presentation and visual standards across all meeting spaces, • Act as a friendly, professional first point of contact for internal clients, • Support the Conferencing Manager with external accounts and repeat business, • Assist with marketing initiatives and revenue-generating activity, • Ensure compliance with health and safety, food safety and company procedures, • Support reception and wider centre operations when required About You • Customer-focused with experience in hospitality, events, conferencing or client services, • Comfortable in a hands-on, fast-paced environment, • Confident communicator with a warm, professional approach, • Highly organised with strong attention to detail, • Able to juggle multiple meetings and priorities calmly and efficiently, • A team player who takes pride in delivering outstanding service, • Competent with Microsoft Office and basic systems, • Flexible, proactive and willing to support across the wider business centre This is a fantastic opportunity for someone who enjoys being client-facing, takes pride in operational excellence and wants to build a career within premium meeting and conference environments. To apply or find out more, submit your CV today or enquire in confidence. We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences and strive to ensure every employee feels valued, respected and supported.

Sustainability Manager Role Full-time, permanent role Location: 5 days a week in Central London Construction experience needed (ideally within fit out) BREEAM & WELL experienced needed Key Responsibilities: • Lead and support the delivery of BREEAM and WELL certifications across fit-out projects. Act as a BREEAM Accredited Professional (AP) and/or WELL AP on multiple schemes., • Work closely with clients to define and implement sustainability strategies aligned with Net Zero goals and broader frameworks., • Embed sustainability from concept to completion in project lifecycle, ensuring compliance with client, regulatory, and certification requirements., • Ensure client sustainability targets are clearly communicated and understood across the supply chain. Collaborate with subcontractors and suppliers to promote accountability, build capability, and embed project-specific sustainability requirements into procurement, material selection, and on-site delivery., • Maintain active involvement in the planning and preparation of tender submissions, particularly where Environmental Management and Sustainability are key evaluation criteria. Confidently represent the business in tender interviews, articulating our environmental credentials and project-specific sustainability plans., • Support the measurement and reduction of embodied and operational carbon on our projects, and promote circular economy principles, resource efficiency, and waste minimisation., • Build and maintain strong relationships with clients, design teams, and supply chain partners to ensure sustainable practices are integrated across project delivery., • Drive the integration of forward-thinking sustainability solutions by effectively communicating strategic environmental options tailored to specific or upcoming projects. Provide ongoing guidance on carbon auditing, site waste management, and broader objectives, ensuring alignment with client ambitions and embedding innovation across the supply chain., • Prepare sustainability action plans, contribute to project and corporate reporting, and ensure accurate data collection., • Monitor emerging sustainability trends, legislation, and innovations in the built environment, and apply this knowledge to drive improvements across projects and the wider business., • Conduct regular site inspections to monitor compliance with sustainability measures, ensuring waste management procedures and indoor air quality plans are effectively implemented and maintained throughout the project., • Ensure effective implementation and use of our document control system (Procore) and embodied carbon tracking tool (Qflow), including onboarding and supporting project teams in their use. Regularly review and analyse project data to identify trends, ensure accuracy, and highlight opportunities for improvement., • Support the delivery of the clients internal commitments through the effective implementation of our 3 Layers strategy. Work across departments to embed environmental and social targets into day-to-day operations, monitor progress, and identify opportunities for continuous improvement in line with our corporate sustainability goals., • Proactively attend industry seminars, training sessions, and networking events focused on key sustainability topics such as waste, recycling, carbon, and energy. Stay informed on evolving best practices, innovations, and regulatory developments to ensure our approach remains current and industry leading.

CARMA is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide, CARMA empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets. The People Manager Reports to: • Global Director of People & Culture, • CEO, CARMA West Role Purpose The People Manager is responsible for leading the daily People/HR function, acting as a trusted partner to managers and employees across the UK, US and Europe. The role ensures compliant, fair and commercially sound people practices across the full employee lifecycle in line with employment law and company policy. What you'll do Strategy and Leadership • Support delivery of the people strategy, aligning HR initiatives with business objectives., • Lead on employee relations cases (disciplinary, grievance, performance, capability, absence) ensuring fair, timely and legally compliant outcomes., • Partner with managers to define requirements, draft job descriptions and coordinate advertising and selection activities., • Coordinate the performance review process, supporting managers to set objectives and development plans., • Identify training needs and work with stakeholders to deliver learning and development solutions., • Work with Finance and leadership on annual pay review, bonus and benefits processes within agreed budgets and policies., • Ensure compliance with employment legislation and internal policies, mitigating risk in areas such as disciplinaries, grievances, restructures, and terminations., • Ensure compliance with data protection requirements for employee information., • Support initiatives to promote diversity, equity and inclusion and a respectful, inclusive culture., • Contribute to employee engagement actions, communication, and wellbeing programmes, using survey insights where applicable. What you'll bring Qualifications • CIPD Level 5 (or equivalent experience) as a minimum; Level 7 desirable, • Evidence of continued professional development in HR and employment law Experience • Significant generalist HR experience within the UK, covering recruitment, ER, performance, training and development and reward. US and European HR experience desirable, • Proven track record managing complex employee relations cases and advising senior stakeholders, • Experience leading or supervising HR colleagues is desirable Skills and Attributes • In depth knowledge of HR practices and employment law, with experience across the full HR generalist remit, • Excellent relationship building, communication, and problem-solving skills, with resilience in a fast-paced environment, • Excellent communication, influencing and relationship building skills, with the confidence to challenge and coach, • High level of integrity and discretion, with sound judgment and a pragmatic, solutions focused approach, • Strong organisational skills with the ability to prioritise and manage multiple deadlines in a fast‑paced environment, • Competent user of HR systems, LinkedIn Recruiter and Microsoft Office Why CARMA? Our team is passionate about insights, supportive of each other, and committed to excellence. You’ll be part of a collaborative and growing global team that is shaping the future of communications measurement.

Job description Job Title: Legal Business Services - Assistant Manager Role Overview KPMG’s Legal Business Services (LBS) team helps clients transform their legal and contracting functions to be fit for the future. We bring together Legal Operations Consulting, Legal Technology Integration, and Legal Managed Services to enable clients to embed legal directly into enterprise workflows, powered by AI, automation, and redesigned operating models. We are seeking talented Assistant Managers to support delivery of transformation projects across industries. This is an exciting opportunity to contribute to a rapidly growing area of KPMG, gaining exposure to cutting-edge legal technology, new operating models, and managed services. What you will do • Contribute to multi-disciplinary engagements, taking ownership of workstreams within legal operating model, legal technology, and managed services projects., • Provide subject matter expertise and market insights on legal transformation and AI-enabled contracting., • Support the design and delivery of transformation roadmaps structured around our methodologies., • Assist in developing go-to-market strategies, methodologies, and collateral, as well as alliance partner relationships., • Act as a connector across KPMG service lines (e.g. Finance, Procurement, CIO Advisory, Risk, People & Change) to deliver integrated solutions., • Report to Managers and Senior Managers, supporting the growth of our service offerings and methodologies., • Contribute to building team culture, mentoring junior colleagues, and embedding continuous improvement., • Strong consulting toolkit, with experience in process mapping, gap analysis, and stakeholder workshops., • Excellent communication skills and the ability to manage internal and external stakeholders effectively., • Familiarity with legal operations, legal technology, or managed services is desirable., • Project management experience (formal qualifications advantageous but not essential)., • Commercial acumen and the ability to deliver high-quality outcomes on time and to budget.

Assistant Site/Project Manager – Super Prime Residential Location: St John’s Wood, London (Hamilton Terrace) Salary: £40,000 – £60,000 per annum + package Please note that extensive experience of Prime Residential projects gained with main contractor/s is prerequisite for this role. A well regarded super prime residential main contractor is seeking an Assistant Site/Project Manager to support the delivery of a high end residential project in St John’s Wood. Reporting into the Senior Site Manager and Project Manager, this is an excellent opportunity for a motivated and enthusiastic Assistant Site Manager or Assistant Project Manager to gain hands on experience on a flagship super prime scheme. The Role: • Supporting the Senior Site Manager and Project Manager with day to day site operations., • Taking responsibility for managing a designated floor/area of the building., • Coordinating daily activities including DABs, signage, and site inductions., • Managing labourer and assisting with subcontractor coordination., • Maintaining site paperwork., • Helping ensure health & safety standards are maintained at all times., • Being proactive on site and learning the full delivery process of a super prime fit out project. Requirements: • Experience of Prime Residential projects is essential., • Background via apprenticeship, construction related degree, or trade route., • 2–3 years’ experience in an Assistant Site Manager or Assistant Project Manager role., • Keen, enthusiastic, and eager to progress within site management., • Organised with a willingness to take responsibility and learn from senior team members., • Strong communication skills and a hands on approach on site. Why Join? • Very successful business who are securing some of the best Super Prime projects in London., • Clear long term career progression within a respected contractor., • Competitive salary and package. How to Apply Click Apply or contact Rob James at 020 8502 0111 for more information. For the purposes of the Conduct Regulations 2003, Premises Recruitment Limited acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment. By applying for this job, you agree to our Privacy Policy, which can be found on our company website. Assistant Site Manager | Assistant Project Manager | Super Prime Residential | St John’s Wood

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Program Manager - Public Sector Job Type: Permanent Location: London Ready to lead large Programs and drive engagements across Public Sector Group? We have an exciting opportunity for you – Program Manager - Public Sector! Careers at TCS: It Means More TCS is a purpose‑led transformation company, built on belief. We don’t just help businesses transform through technology — we support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more — more opportunity, more challenge, and more impact. • Shape and execute mission critical engagements, • Lead large engagements within the sector, • Provide client advisory services for digital transformation by leveraging TCS expertise The Role You will lead large transformation and mission critical projects and programmes in the public sector business. You are expected to set up client relations for strategic logos. You will contribute delivery-led revenue/sales growth of TCS Public Sector business. Key Responsibilities • Responsible for shaping and delivering large complex programmes from inception to go-live/hyper care/transition, • Provide client advisory services for digital transformation by leveraging TCS expertise, • Drive TCS business growth with CxOs and negotiate larger share of business through consultative sales, • Manage complex/matrix set of stakeholders at multiple levels including CXO’s, policy makers, business owners etc. (both client and TCS), • Lead and manage Agile/Waterfall delivery, • Tracking and reporting on progress against the plan, including managing exceptions and escalations, • Supplier management and where necessary manage sub-contractors, • Responsible to build and maintain working relationship with key partners, product vendors and 3rd party providers, • Assessing and managing the risk profile of the Project / Programme, mitigation plans, create/maintain registers, • Provide reporting for Programme Operational Boards and Senior/Exec level Steering Committees, • Ability to present TCS solutions and business models to technical and non-technical audience during sales stage and delivery phase Your Profile Essential Skills / Knowledge / Experience • Proficient experience of delivery within the UK Public Sector including with Central Government, • Large programme management and proficient experience in rolling out end-to-end transformation initiatives, • Exposure to multiple delivery models including Agile, Waterfall etc., • Exposure to, and strong understanding of, GDS delivery approaches, assessments and stage gates., • Proficient understanding of project and programme disciplines – structure, standards, gateways, process adherence, accurate and detailed planning, • Transition Management – Ability to transition new/on-going services (Application Development/Support, Infra etc) into TCS and service transition of large programmes to BaU, • Experience in Change Management, Risk Management, Financial Management, Pricing, Commercial, Contracts, • In depth knowledge and work experience in Service Delivery operations, • Hands on Experience of working in DevOps Environment, • Exposure to full spectrum of services including Cloud, Infrastructure, Service Desk, End User Services, Service Delivery, Operations management, Testing, ERP, Shared Services etc., • UK Public Sector bid process, Supplier Qualification/RFP process and proposal response creation is highly desirable, • Exposure to UK Government Digital Services (GDS) and DDaT, • Exposure /knowledge on digital technologies (Cloud, RPA, AI/ML, BI, Data/Analytics, Cognitive Chat solutions, Process mining, BPM technologies etc.), • Proficient interpersonal skills to convince, reassure, persuade and negotiate Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Learning Operations Manager Location: London (Hybrid – 2 days office / 3 days remote) Salary: £32,000 – £39,000 per annum Contract: Permanent, Full-time We’re working with a well-established UK-based professional organisation to support in their recruitment of a Learning Operations Manager. The organisation delivers a wide portfolio of professional learning programmes, including qualifications, short courses and bespoke corporate training, across both online and face-to-face formats. This role is ideal for someone who is passionate about learner experience, operational excellence and quality assurance, and who enjoys improving how learning is delivered end to end. The Opportunity Reporting to the Director of Operations, the Learning Operations Manager will take ownership of the full learner journey, from initial marketing touchpoints and booking, through to delivery, assessment and post-course follow-up. You’ll manage an Executive and work closely with internal marketing and technology teams, as well as external practitioners, to streamline processes, improve the use of systems and ensure a consistently high-quality learning experience. Key Responsibilities Learner Experience & Delivery • Own and continuously improve the end-to-end learner journey across all professional learning programmes, • Ensure high-quality, consistent delivery across online, virtual classroom and face-to-face formats, • Oversee learner communications, joining instructions and post-course follow-up, • Maintain and improve quality assurance processes, ensuring standards are met across all learning delivery, • Coordinate assessments, including exams, group projects, marking and moderation, • Act as a learning operations champion, driving better ways of working across the organisation, • Leverage technology to streamline operational processes and reduce administrative friction, • Translate operational needs into clear requirements for internal teams and external partners, • Support learning budget management, including cost tracking and purchase order processes, • Line-manage and support the development of an Executive, • Work closely with marketing teams to support the promotion of learning products, • Collaborate with technology teams to improve systems, platforms and workflows, • Manage relationships with external tutors and practitioners, including onboarding and performance feedback Skills & Experience The required skills and experience is: • Proven experience managing and improving end-to-end learner experience or learner journeys, • Strong attention to detail, with a focus on quality, consistency and continuous improvement, • Experience working in environments where quality standards or regulated frameworks are important, • Confidence using technology to improve communications and operational processes (CRM or comms platforms such as HubSpot beneficial but not essential), • Experience working with an LMS and virtual classroom platforms (Absorb experience advantageous), • Strong stakeholder management skills and the ability to influence ways of working, • Line management experience, with a supportive and developmental approach, • Ability to identify inefficiencies and implement practical, sustainable improvements, • Background in higher education, professional bodies or regulated professional learning environments would be advantageous Interview process: • Final CV submission date: Wednesday 14th January, • Stage 1: MS Teams interview, • Stage 2: Face-to-face interview on site in London Start date: ASAP

Sales Executive & Account Manager Chessington Earnings: £30,000 base salary + uncapped commission with experience (commission paid on lifetime residual margins, offering strong long-term earning potential) £25,000 base salary + uncapped commission without experience, but with the right sales mentality (commission paid on lifetime residual margins, offering strong long-term earning potential) Benefits: • Company car allowance from Year 2, • Clear promotion milestones and salary progression, • Industry-leading training and structured coaching, • Access to global sales playbooks and residential training courses, • Ongoing 1-2-1 sales coaching and field mentoring About the Company: This organisation is a global shipping and logistics consultancy that partners with leading international carriers to help small and medium-sized businesses send and manage their shipments more efficiently. Operating within one of the world’s largest logistics networks, the company provides SME clients with exclusive rates, innovative shipping technology, and exceptional customer service. Rather than running transport fleets, the business specialises in expert consultancy—helping customers save time, lower costs, and streamline their operations through tailored shipping solutions. About the Role: This is an exciting full-time opportunity for an ambitious individual to begin or advance their career as a sales executive within a structured training programme, progressing into a fully fledged Sales Executive & Account Manager in Year 2. The role combines office and field-based work, with hybrid flexibility introduced after qualification. As part of a wider national cohort, you’ll receive comprehensive development in lead generation, telesales, appointment setting, door-to-door approaches, pipeline management, and end-to-end customer account growth. Over the 12-month programme, you will take part in residential training, follow a globally developed playbook, and receive regular 1-2-1 guidance from experienced sales coaches. This role is ideal for someone who wants to build a long-term career as a professional sales executive, backed by exceptional training and clear progression pathways. This position offers a competitive base salary and lifetime residual commission, ensuring serious earning potential as you mature into a top-performing sales executive and account manager. Given how comprehensive the training is, we are able to consider those who do not currently have sales experience but who can show the right mentality, competitive nature and attitude to learning to flourish in a sales environment. About the Candidate: Experience & Qualifications • 12 months experience within any sales environment, or stand out attributes to succeed in a sales role, • University degree preferred but not essential, • Confident, outgoing, and motivated individual, • Strong communicator and natural relationship builder, • Positive attitude with a genuine desire to become a high-performing sales executive, • Excellent organisational and time-management skills, • Able to work both independently and collaboratively, • Willing to learn, adaptable, and driven to succeed in a fast-paced environment

Propositions Manager (GTM Focused) 📍 City, London | Hybrid (3 days/week in office – Tue & Wed mandatory) We’re hiring a commercially sharp Propositions Manager to own the end-to-end launch of new and evolving propositions across a large-scale UK telco business. This role sits at the intersection of product, commercial, and customer experience, taking ideas from concept to launch and post-launch optimisation — with clear, measurable outcomes. What you’ll be doing: • Own GTM for new products and major changes across web & app (e.g. eSIM), • Build and own business cases: revenue, cost, churn, CLTV, • Design and optimise end-to-end customer journeys across the full lifecycle, • Turn customer insight, product vision, and CS feedback into a prioritised GTM backlog, • Partner closely with Product, Tech, Ops, CS, Legal/Compliance, Finance, and Data, • Lead launch planning, governance, UAT, go/no-go, rollout, and hypercare, • Track post-launch performance and iterate based on real commercial impact What we’re looking for: • Strong B2C GTM / product-commercial experience (must-have), • Background in subscription businesses (highly preferred), • Experience in regulated industries (telecoms ideal; fintech also relevant), • Commercial mindset with strong analytical skills (Excel, SQL), • Confident stakeholder manager who can push back and make data-led trade-offs, • Experience working in scale-up environments Why this role? • High-impact ownership of GTM in a 3M+ customer B2C business, • Genuine growth hire — scaling GTM capability, not backfilling, • Data-driven, experiment-friendly culture with strong post-launch analytics, • Close collaboration with Product, Commercial, and Operations leadership

Facilities Operations Manager Location: London Salary: £50,000 - £60,000 We are working with a well-established Property Management company who are seeking an experienced Facilities Operations Manager to oversee the day-to-day operation of a high-profile mixed-use estate in The City. Key Responsibilities: • Manage hard and soft FM services including security, cleaning, waste management, and landscaping, • Oversee reactive helpdesk and maintenance repairs, ensuring issues are resolved within SLA’s, • Lead Health & Safety and statutory compliance across the estate, • Review and manage occupier RAMS and contractor compliance, • Manage incidents and insurance claims, • Support the safe delivery of small events and estate activities, • Maintain strong relationships with occupiers, contractors, and stakeholders Key Skills & Experience: • Proven Facilities or Operations Management experience in a retail, mixed-use, or public-realm environment, • Strong knowledge of H&S and compliance requirements, • Experience managing contractors, reactive maintenance, and helpdesk systems, • Confident communicator with a proactive, hands-on approach Desirable Qualifications: • IOSH / NEBOSH or similar, • IWFM / BIFM A fantastic opportunity to manage a prestigious London destination with a strong focus on safety, presentation, and customer experience.

Commercial Manager (107855) Base Location: London plus network of 20 offices nationally: The KPMG People function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Commercial Manager We offer an end-to-end learning service that combines advisory, specialist content, and learning delivery, building on the capability developed for clients. Our interdisciplinary Connected Learning department aims to create a culture of learning by delivering quality, innovative learning that is easily accessible, embedded to the learner’s role and has a measurable impact. Connected Learning is an emerging, but integral part of our Consultancy practice and brings together KPMG's breadth and depth of subject matter expertise with our learning design and technology skills and capabilities to help improve individual and organisational performance. It is an exciting capability area that seeks to tackle the full breadth of clients’ learning needs. Our work covers a whole spectrum of services at the scale and quality that the market is demanding. By closely monitoring market drivers and learning trends, we have combined a best of breed consortium led approach in the learning supply chain. A core part of our offering is to help clients make the connection between what their workforce has in terms of measurable skills, what they don’t have and what they need to have. This helps clients realise their immediate and future strategic business aims. What will you be doing? The role requires the ability / flexibility to work across learning clients where multiple programmes in the portfolio require a strong understanding of the sector. The Commercial Manager is primarily responsible for managing the sourcing and competition of the appropriate supply chain to support relevant client engagements driving the commercial outcomes of particular supplier partnerships through effective procurement and relationship management. As a Commercial Manager you will be part of a Commercial team who is responsible for managing day-to-day supplier relationships while ensuring that supply chain activities are undertaken in accordance with the firm’s policies and procedures, risks are managed, and third-party spending is contained, and profitability targets are met. The Commercial Manager will have demonstrated knowledge of procurement and contract law, strong communication and negotiation skills, and an ability to drive team performance under tight deadlines. Strong management, delegation, and mentorship skills and a keen eye for detail are essential. A key strength required for this position is someone who is a strong stakeholder manager and thrives on developing and maintaining relationships with suppliers. As a team leader, the Commercial Manager must embody KPMG’s values, act as a role model, and build commitment and belief toward the accomplishment of the team’s goals. • Sourcing and onboarding of new suppliers to support business needs- running open and fair competitions. Setting evaluation criteria to demonstrate the best outcome for clients and ensuring the process is effectively managed end to end, • Manage external relationships with the client commercial teams, • As required by the Head of Commercial, manage commercial activity to support particular contracts, • Escalate issues to Head of Commercial and manages upward effectively. Knows when is appropriate to draw in support to ensure that firm is represented externally at the appropriate level of seniority., • Ensures that Head of Commercial is briefed on issues, risks and matters which go beyond the ordinary course of business., • Horizon scanning on the learning marketplace and development and stakeholder management of relationships with particular contract supplier chain, • Support the business to drive commercial outcomes through effective procurement and supplier management practices, • Ensure that all supply chain activity is in accordance with the firm’s policies and procedures, • Work day to day with suppliers and KPMG stakeholders, • Manage conflicts of interest and risk appropriately in order to protect KPMG, • Manage day to day learning supply chain relationship responsibilities, • Proactively manage Intellectual Property Rights and associated risks, • Manage internal interfaces with the wider operational team including Finance, Project Operations, Curriculum, Engagement team, Communications, Service Centre, Finance, Security and areas of the wider firm: Quality and Risk Management and Contracts Unit, • Prioritise the workload of the team to support and meet the strategic objectives set by the Head of Commercial., • Regularly manages risk and supervises junior team to ensure that risk is being managed carefully Leadership & Management Day-to-day responsibility for successful sourcing and procurement activities to support our client learning services business. The role will report directly to the Head of Commercial and needs clear articulation of any risks and mitigations. Line management of the supply chain team supporting these activities (typically at Assistant Manager and Graduate grades) whilst coordinating delivery activity with central MLS services (e.g. Finance, Service Centre, Technology). Stakeholder Interaction & challenges: Frequent client interaction to build trusted relationships as day-to-day point of contact, underpinned by a clear governance structure. Impact, Risk, Accountability & Governance: The role is important to the learning business as it ensures successful delivery of multi-year contracts. KPMG’s reputation in the market is essential for future MLS opportunities / extensions. What will you need to do it? • Strong commercial acumen, ideally supported with formal procurement or supplier management qualification, • Extensive experience in running mini competitions and RfP exercises at scale, • Knowledgeable in contract law and Intellectual Property law, • Excellent stakeholder management and relationship-building skills, • Excellent verbal and written communication skills, • Can demonstrate significant success in negotiations and a track record of creating profit, • Able to work at pace to tight client deadlines while remaining focused on the commercial goal, • Extensive knowledge of working with Suppliers, • Leadership skills, • Able to work effectively in a consulting environment and in a matrix type governance structure, • Management skills: able to manage a team of junior colleagues, delegate appropriately and prioritise workload in accordance with priorities as set out by Head of Commercial, • Strong numerical skills and ability to understand pricing of products and pricing strategies, • SC level clearance as outlined: To discuss this or wider Consulting roles with our recruitment team, all you need to do is apply, create a profile, upload your CV and begin to make your mark with KPMG. Our Locations: We are open to talk to talent across the country but our core hubs for this role are: • London Canary Wharf With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team. Find out more: Within Consulting we have a range of divisions and specialisms. Click the links to find out more below:

Who We Are Casa by Josephine Jenno is a young, design-driven homewares brand based in Chelsea, London with a deep appreciation for craftsmanship and artisanal production. We are a small, passionate team, building something we genuinely care about. This is an opportunity to join the company in its formative stages, take ownership, and help shape the future of a brand with big ambition. The Role We’re looking for an exceptional Customer Operations & Office Manager to own all customer-facing and operational touchpoints across the business. This is a hands-on role. You will be the first point of contact for our customers and fully accountable for ensuring orders are processed accurately, shipped on time, and delivered in perfect condition. Sitting at the intersection of customer service, order management, and logistics, you’ll have real authority to improve processes and raise the bar on customer experience. If you’re excellent at customer service and ready to step into a role where you help build a best-in-class customer experience from the ground up, this is that next step. Key Responsibilities Customer Experience & Support • Act as the first point of contact for all customer interactions across phone, email, live chat, reviews and social media., • Handle customer queries, complaints, and issues with confidence, speed, and strong customer empathy, • Ensure all customer communications consistently reflect the brand’s tone, quality, and values, • Represent the brand at in-person events, sample sales, and pop-ups, delivering an outstanding face-to-face experience, • Own the end-to-end order process using Shopify and Mintsoft, ensuring customers receive their orders on time and in full, • Monitor orders daily and work closely with our 3PL warehouse partner to proactively resolve delays, errors, or delivery issues, • Fulfil orders from the office when required, ensuring products are packed and dispatched accurately and on time, • Manage returns and exchanges through returns platforms such as Swap or Loop, • Ensure both the office and 3PL warehouse are fully stocked with the correct packaging materials, • Manage all stock transfers between warehouses., • Ensure office supplies, equipment, and day-to-day operational needs are consistently maintained, • Coordinate logistics for photoshoots, marketing, and PR activity, including ordering and delivering stock or samples to required locations, • Take full ownership of customer operations within an early-stage, high-growth business, • Help shape, document, and scale customer service and operational processes, • Use customer insight and reporting to influence improvements across operations, fulfilment, and product, • Grow with the business, with clear scope to take on increased responsibility over time About You As our primary customer-facing brand ambassador, you live and breathe customer experience. You combine strong customer empathy and emotional intelligence with operational discipline and a data-driven mindset. You care deeply about detail, presentation, and quality, and you understand that great customer experience is built through excellent execution behind the scenes as much as front-line interaction. You’ll bring: • 2+ years’ experience in customer service or customer operations, ideally within e-commerce or a premium/luxury brand, • Proven experience handling customer queries across email, phone, live chat, and social media with native level written and spoken English, • 2+ years’ experience managing orders and fulfilment using Shopify and order/warehouse systems (Mintsoft ideal), • Strong experience with customer support platforms such as Zendesk or Gorgias, and returns platforms such as Swap or Loop, • Confidence using Excel / Google Sheets to build reports and understand the metrics that drive operational improvement, • Experience with Inventory Management Systems MS such as Cin7 or Unleashed is highly desirable, • Calm under pressure, highly organised, and comfortable taking ownership, • A genuine desire to build something better — not just maintain the status quo Why Join Us • Opportunity to put your mark on an early-stage, high-growth business, • Immediate ownership and genuine influence over how customer operations are run, • A role that will grow with you as the company scales, • The chance to help build a best-in-class customer experience, not just close tickets, • Hybrid working - Tuesday to Thursday at our office, Monday & Fridays from home., • Salary: £30,000 p.a

Company Description Established in 1994, Online Lubricants is a leading supplier of fuels and lubricants in the UK, with four depots in London, Essex, Northamptonshire, and Norfolk. We specialize in offering exceptional express delivery services, a wide product range, and outstanding customer support. Known for our 24-hour emergency deliveries and expert technical support, our mission is to keep businesses running smoothly. As authorized distributors of Petro-Canada Lubricants, Total Energies, and Q8Oils, we are committed to providing high-quality products and reliable services to all our clients. Account Manager – Customer Service Full time: Monday to Friday Salary: £25,000 - £28,000 + Commission Location: Barking IG11 (Office Based) Why join Online Lubricants? • Join a fast-growing business offering clear pathways for career progression, • Be part of a forward-thinking, innovative company that welcomes and values new ideas, • Benefit from ongoing investment in training and professional development, • Work within a culture that values high performance and balance, • Enjoy regular team and company events that celebrate success and connection Responsibilities: Managing a portfolio of existing customers building and nurturing relationships focusing on satisfaction, retention, and account growth. • Sales order processing – from inbound and outbound phone calls, emails and our website., • Proactively communicating – outbound calls and emails, • Understanding a customer requirements and providing solutions, • Identifying order gaps and managing customer spend, • Maintaining accurate customer records, • Liaising with other departments to resolve issues, • Operations – Delivery or product queries, • Accounts – Credit or payment queries, • Identifying upsell and cross selling opportunities Experience required/qualifications: • 12+ months experience in a similar role – desirable, • Account Management experience - desirable, • Excellent communication skills – both verbal and written, • Excellent IT skills, • Experience in negotiating with customers – Desirable, • Good team player, • Be flexible and work around our customers, • Willingness to learn technical information based around our business, • Full Training provided, • Above all, excellent attitude and willingness to learn are essential What we provide: • Phone/phone allowance for drivers/management, • Workwear, • 21 days holiday plus bank holidays, • Increase in holiday with service, • Clothing allowance for operations staff, • Ad-hoc bonuses, • Free tea/coffee/kitchen provisions, • Benenden Healthcare & Cashplan, • Company events, • Customer incentive scheme, • Referral scheme, • Oil and other products for personal car No recruitment agencies please Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales

We’re hiring an Asset Manager to join an established real estate investment and asset management platform backed by institutional capital, with a substantial UK portfolio. The platform operates a vertically integrated model, with asset management and operations sitting in-house. Assets are actively managed rather than passively held, and the business continues to deploy capital and grow its portfolio, creating scope for increased responsibility as it scales. The role: Working within a lean, collaborative team, you’ll take full ownership of assets and responsibility for performance in line with the business plan. The role is hands-on and commercially led, sitting close to the investment function and focused on execution rather than reporting. You’ll be responsible for translating strategy into delivery, ensuring assets perform operationally and financially in line with business plans, while working closely with investment, operations and finance colleagues. What you’ll be doing: • Owning asset-level business plans and accountability for performance, • Driving income, cost control and operational performance across the portfolio, • Leading capex, refurbishment and planned maintenance programmes, • Appointing and managing agents, operators, consultants and contractors, • Budgeting, forecasting and asset-level reporting, • Onboarding acquisitions into active management, • Supporting reforecasts, valuations and exit preparation, • Working directly with investment teams on underwriting and strategy, • Reporting on asset performance and value creation to senior stakeholders About you: The ideal candidate will have 3–6 years’ experience in a principal investor or institutional platform, with hands-on exposure to operational real estate, ideally within the living sector, a strong grasp of income, costs and capex, and the confidence to own assets end-to-end alongside investment teams; MRICS preferred but not essential. Salary is up to c.70k plus bonus. If you’d like to explore the role further, apply with your CV and I’ll arrange a confidential discussion.

About Us: At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge – We're ON IT! Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle our clients’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. The Opportunity: We are at a transformative point in our Applied Advisory business are building industry-specific capabilities in Life Sciences. Therefore, we are inviting applications for Senior Manager, Applied Advisory – Life Sciences. The Role: Our Applied Advisory team is the client-facing “tip of the spear” for all Genpact service offerings , helping leaders across our Life Sciences client portfolio to create and deliver value and impact every day. As a senior manager , you will be responsible for diagnosing key challenges, shaping transformative solutions using Genpact’s Advisory, Data, Tech, and AI capabilities, and delivery / execution of the associated projects, ultimately enabling business impact, client satisfaction, and account growth. Key Responsibilities: Consulting Delivery & Client Advisory: • Leverage your expertise in Life Sciences-specific data, analytics, technology, and AI platforms, to provide recommendations that can transform a client’s current state model to deliver incremental business value (specific expertise in sales / commercial operations would be an advantage.), • Analyze a clients’ operating model and business processes to craft solutions that strengthen its sustainable competitive advantage. e.g., • Determine the service catalogue and service placement across the organization’s Global Capability Centre (GCC), Global Business Services (GBS) and Managed Services, • Evaluate defining target segments, channel mix, and value proposition, • elevate salesforce effectiveness, • boost revenue growth, sharpen commercial execution, • streamline sales and commercial operations, • Bring a working knowledge of enabling function business processes (esp. Finance & Accounting, Procurement, HR) to pinpoint challenges, identify opportunities and define solutions that will accelerate process and digital maturity for the client, • Manage complex consulting delivery projects and initiatives across a broad range of functional domains (e.g. Finance & Accounting, Commercial, Supply Chain Management, Procurement) - with primary focus on operating model design, data / tech / AI transformation, business case evaluation., • Apply your experience to guide clients through a transformation journey with the goal of becoming a trusted advisor., • Build robust business cases that demonstrate value through, • Efficiency and streamlining, • competitive advantage, • Sales & Marketing effectiveness, • Customer Experience Business Development: • Focus on conversion of Phase 1 projects into subsequent phase wins by building strong client rapport through demonstrated industry expertise and delivery excellence., • Leverage industry domain knowledge to lead / collaborate closely with the LS Advisory team on sales pursuits, proposals, RFPs, and presentations to secure new business., • Thought Leadership: Take the lead in developing points of view (POVs) in collaboration with other industry and functional experts across the broader Genpact consulting community, ensuring proactive outreach and client engagement that can generate conversations and proposal opportunities., • Maintain an unwavering focus on project delivery while consistently keeping business development activities in view. Leadership, project management and stakeholder management • Team Leadership: Lead cross‑functional teams comprising Genpact, client, and alliance‑partner members, uniting them into one cohesive delivery unit., • Ecosystem Integration: Work seamlessly within Genpact’s broader operations, technology, data, and consulting ecosystem to maximize enterprise capabilities. Comfortable working in a hybrid onshore / offshore model, • Project Management: Strong project management experience. Seamless & timely internal and external reporting. Identify stakeholder issues and have a point of view on resolution. Knowledge of Agile/Scrum methodologies., • Facilitation: Run effective workshops with multiple groups. Strong facilitation and problem‑solving skills. Other key personal skills • Excellent analytical, strategic, and problem‑solving skills., • Command the room with strong presentation abilities in both in‑person and virtual settings., • Maintain a strategic perspective while ensuring accuracy and meticulous attention to detail., • Stay on top of key emerging trends - M&A, AI, digital, analytics regulatory trends within the industry., • Collaboration & Work Style: Operate proactively and independently while fostering a team‑first mindset, thriving in hybrid onshore/offshore environments Ideal Qualification for ~ Commercial Data Domain • Experience delivering consulting or transformation work in a client-centric setting across a broad spectrum of projects. Adaptability to work on a wide range of projects : Sales & Commercial, Finance & Accounting, Supply Chain Management , etc with a focus on operating model, business case evaluation, data / tech / AI, • Working knowledge of core F&A processes, GCC, GBS, Managed Sercvices specifically in the Life Sciences industry, • Ability to consult in the pharmaceutical commercial data space: Commercial excellence, sales excellence, omnichannel management, launch excellence, HCP and patient engagement, sales forecasting, commercial data management, • Understanding of GDPR and privacy rules Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation, • Make an impact – Drive change for global enterprises and solve business challenges that matter, • Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities, • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day, • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

River Cruise Product Development Manager - EUROPE BASED ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service, • An inherent passion for travel, • Commitment to our customers and to our people, • Commitment to social responsibility and our 5-year sustainability strategy POSITION SUMMARY We’re seeking a dynamic and strategic Product Development Manager to design, launch, and continuously refine Trafalgar’s new River Cruise portfolio, creating immersive journeys that bring Trafalgar’s signature connection to people, places, and culture to life on the water. The focus of this role will be on shore experiences, extensions, and optional experiences. It will work closely with other teams responsible for hospitality, onboard entertainment, operations, ship design, and marketing. This is an exciting opportunity to play a pivotal role in shaping a brand-new product line that will redefine how guests experience river cruising, combining Trafalgar’s renowned storytelling and local expertise with the comfort and charm of life aboard a river vessel. In this role, you will own the product vision and lead the end-to-end development of Trafalgar’s River itineraries, from concept and design to launch and ongoing optimization. You’ll collaborate closely with regional teams, operations, marketing, and commercial stakeholders to ensure each journey delivers exceptional guest satisfaction, strong financial performance, and seamless operational execution. KEY RESPONSIBILITIES Product Strategy & Development • Develop the strategic framework and roadmap for Trafalgar River, defining itineraries, inclusions and the guest experience philosophy in alignment with Trafalgar’s brand., • Design and develop a portfolio of river itineraries, including the Rhine, Main Danube and Seine Rivers and others to be added soon, that reflect Trafalgar’s ethos of genuine connection, cultural discovery, and ease of travel., • Lead the creative and commercial development process from concept to launch, covering routing, sailing times, shore experiences, inclusions and day-by-day design., • Partner with marketing and content teams to ensure products are compelling, distinct and market ready., • Partner with Hospitality and Nautical teams to deliver a cohesive guest experience across on-board and on-shore touchpoints, ensuring alignment and collaboration across all three areas., • Undertake ongoing competitive analysis and market research to identify emerging trends and opportunities for differentiation Commercial & Contracting Partnership • Collaborate closely with Tracoin, Uniworld and other contracting teams to identify and secure the right river cruise partners and shore experience suppliers., • Provide clear direction on itinerary structure, inclusions, optional experiences and cost targets to support effective negotiations and margin optimisation., • Work in partnership with Revenue Management, Yield and Commercial teams to inform pricing, deployment, and load factor strategies. Guest Experience & Quality • Define the Trafalgar River shore-based guest experience, including the balance of comfort, connection, and discovery., • Work with Operations to ensure onshore delivery meets Trafalgar’s standards for quality, service and storytelling., • Establish quality assurance processes, guest feedback loops, and continuous improvement frameworks., • Partner with internal training and content teams to brief Cruise Directors, on-board staff and marketing content creators on the product vision. Cross Functional Collaboration • Act as the central bridge between Product, Contracting, Operations, and Marketing for all Trafalgar River initiatives., • Collaborate within Travel Experiences-Tracoin-Operations (TETO) structure to ensure agile delivery and aligned accountability., • Maintain transparent communication with senior stakeholders, providing regular progress updates and risk assessments., • Support brand positioning and readiness for launch through detailed briefing, storytelling, and operational documentation.…. ROLE SUCCESS CRITERIA • Launching new itineraries on new vessels in line with our Value Creation plan that will be competitive, innovative and drive passenger growth., • Modify existing itinerary to drive sales and guest satisfaction., • Demonstrate strong commercial acumen, working with the finance team to model costs, assess ROI, and drive profitable growth., • KPIs on Sales targets and NPS targets will be set with the successful applicant in line with business expectations KEY INDIVIDUAL TRAITS 1. Adaptability: Demonstrates the ability to adjust effectively to changing environments, priorities, and challenges. Embraces new ideas and approaches with flexibility and openness., 2. Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures., 3. Boldness: Approaches tasks and decisions with confidence and a proactive mindset, willingness to speak up and challenge the status quo., 4. Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment., 5. Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value., 6. Resilience: Remains calm and effective under pressure, persistent through challenges, and driven to achieve long-term goals., 7. Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach. YOUR EXPERIENCE AND EXPERTISE • Deep knowledge of (in particular, European) destinations and waterways, including routing, port logistics, and excursion feasibility, • Significant experience in product development or contracting within cruising industry (global experience advantageous), • Proven ability to translate brand identity into guest-centred product design, • Excellent collaboration skills, working effectively across multiple functions and stakeholders, • Exceptional written and verbal communication skills, able to convey clear vision and inspire cross-functional alignment, • Entrepreneurial mindset, motivated by building and scaling a new product category, • Strategic thinker with meticulous attention to operational detail, • High proficiency in Excel for costing, itinerary management, and product tracking, • Creative and culturally curious, with a passion for connecting travellers to the heart of each destination, • Collaborative and approachable, embodying Trafalgar’s warm and human brand spirit, • Committed to responsible tourism and the TTC goal to Make Travel Matter® TRAVEL & OTHER REQUIREMENTS • Work Location: Hybrid (office & remote) - details to be agreed with line manager, • Travel: International travel required

Location: London with potential national expansion Package: £70k–£80k + LTIP + annual bonus (depending on experience) Reports To: Operations Director Department:Operations Direct Reports:General Managers Purpose of the Role Brother Marcus is a founder led, award-winning Eastern Med all-day dining restaurant group with 8 London restaurants, a new standalone bar concept, and plans to grow to 12+ sites in the next 2–3 years. We’re looking for a Operations Manager to join the Operations team and play a key role in our next phase of growth. You will be accountable for ensuring our restaurants consistently deliver exceptional guest experiences, engaged and high-performing teams, and strong commercial results. You will oversee a group of restaurants, mentoring, coaching and managing General Managers to be fully accountable for their performance, while helping to develop future leaders for upcoming openings. You will also play a central role in improving and codifying operational processes to support sustainable, scalable growth. Key Responsibilities Operational Leadership & Standards Lead, coach and inspire General Managers across 3–5 restaurants to consistently deliver best-in-class guest experiences, strong team engagement and high operational standards. Act as a visible, hands-on leader in the business, setting clear expectations and role-modelling excellence. Commercial & Financial Performance Own multi-site P&L performance, driving revenue growth, cost control and margin improvement. Support GMs to understand and act on financial data, turning insight into practical actions that improve sales, labour efficiency, food margins and overall profitability. People Development & Talent Pipeline Build high-performing leadership teams through effective recruitment, succession planning and development. Coach General Managers to grow future leaders, create a joyful performance and feedback culture aligned to our company values. Operational Process Improvement & Consistency Review, improve and codify operational processes across the group to drive consistency, scalability and simplicity. Identify inefficiencies, implement best practice and ensure systems and ways of working are clearly documented, embedded and maintained. Cross-Functional Collaboration & Growth Support Work closely with central teams (People, Finance, Food, Marketing) and senior leadership to support new openings, menu changes, brand initiatives and continuous improvement projects. Act as the operational voice of the restaurants, balancing brand ambition with commercial and operational reality. What we offer A competitive package with long-term upside £70k–£80k base (depending on experience), plus LTIP and annual bonus. We want someone who sees this as a long-term move, with headroom to grow and develop as the business grows. We offer various benefits including, enhanced maternity and paternity, discounts, private medical insurance and Yu life well being app ,amongst others. A strong, experienced SLT and engaged founders You’ll be surrounded by an impressive leaders team with backgrounds from some of the most successful businesses in the sector who drive getting better as we get bigger. They will be there to guide your development and success. Autonomy with real accountability You’ll be trusted to manage your team and your outcomes, make decisions, and lead in your own style, anchored in the Brother Marcus philosophy and values— with clear expectations, proper support, and accountability. A people-first business that still performs We believe in making the right decisions, not the easy ones. Developing people, providing great experience for team and guest - Ultimately running great restaurants. We want to be the best restaurant company to work for and you could be part of achieving it!We have fun taking things seriously and are serious about having fun We have high standards, move fast, and enjoy the work. Hospitality should feel good — for guests and the team. We want you to enjoy this adventure. We try to get away to the East Med once a year and have great social events. You’ll get 100% discounts in the restaurants so you can enjoy the success of your work. Skills & Experience Required • Proven experience in a multi-site role within premium casual dining or quality-led hospitality., • Time on the ground, experienced in delivering amazing service and hospitality in either restaurants, bars or pubs • Strong commercial acumen with a track record of delivering sustainable P&L performance across multiple sites. • Exceptional leadership and coaching skills, with the ability to develop General Managers and build engaged, accountable teams. • Experience of improving, standardising and scaling operational processes without losing brand personality or guest focus. • Confident communicator with the ability to influence at all levels, from restaurant teams to senior leadership. • Highly organised, resilient and comfortable operating in a fast-paced, hands-on environment., • Strong understanding of the London restaurant and hospitality industry, including labour • challenges, guest expectation

About the Company At Geobear, we’re building something incredible. Established over forty years ago, Geobear is a fast-growing ground engineering contractor working in various market sectors. We are looking for new people to join our business and be an integral part of our growth plans. We prioritise our values and provide a place where you can be yourself and thrive. Geobear offers opportunities for development, growth, and a remarkable career. What Sets Geobear Apart Geobear leads the industry with sustainable and efficient ground stabilisation solutions. Our advanced resin injection technology is a non-disruptive, faster, and more reliable alternative to traditional methods. Sustainability: Our eco-friendly solutions reduce the carbon footprint, addressing ground stabilisation issues worsened by climate change. Efficiency: We deliver projects swiftly with minimal disruption, ideal for businesses needing quick turnaround times. Innovation: Continuous innovation ensures state-of-the-art, effective, and sustainable solutions. Culture: We foster a supportive and inclusive culture where every team member can excel. Join Geobear and be part of a team that’s making a significant positive impact on the environment and the future of ground engineering. Our Vision and Values • Purpose: We enhance people’s lives and our planet’s future by bringing safety and stability for all., • Vision: To be the leading provider of sustainable, data-driven asset management solutions for the built environment. Our Culture If you are hungry for growth and open-minded about new ways of thinking and doing things, you might find it great working for Geobear. Our job is to solve problems for our clients, so the more proactive a problem solver you are, the better you will fit into our team of dedicated colleagues. About the Role If you are a people-oriented, technically-minded person who enjoys solving technical problems, winning new business, and growing existing relationships, then the role of an Area Manager at Geobear could be the perfect fit. It would be even more beneficial if you are technologically adept and conversant with online client interfaces. You will work mainly directly with clients, supported by technical experts with solid communication skills and experience in the delivery of advanced ground improvement methods. You’ll enjoy working to targets and tight timelines and take pride in delivering high-quality technical services and solutions to your clients. What sets Geobear apart from other companies in the industry is its leadership in non-disruptive ground improvement solutions using geopolymer technology. Geobear's innovative approach minimises disruption to the environment and to clients' daily operations, a key advantage over traditional methods. The use of eco-friendly resin solutions allows for faster, more efficient, and longer-lasting ground stabilisation and repair, addressing clay-related subsidence and combating issues exacerbated by global warming. Geobear’s commitment to sustainability and reducing environmental impact further distinguishes it from competitors. You’ll receive world-class sales and technical training through our specialist online learning system and in-person from members of the worldwide Geobear team. Requirements: • Technical sales experience, • 5+ years working in the construction industry, preferably in the residential buildings sector, • Relevant qualification in the construction, engineering, or surveying sectors (BSc / MSc / OND / HND / Degree, etc.), • Knowledge of subsidence problems in the UK, • Experience in customer-facing roles with evident customer care skills, • Experience with virtual technology operating systems, • A full driving licence, • Money motivation is a plus Duties: • Set weekly and daily activity and result targets and seek to exceed them, • Qualify new inbound opportunities Undertake online and in-person site visits, • Design projects Interpret site investigation, arborist and drain survey data to assist with producing detailed treatment designs, • Prepare pricing and quotation, • Follow up daily and accurately forecast expected order dates, • Input data in a timely manner to CRM system, • Ensure all orders received are ready for scheduling and delivery as quickly as possible, • Support with technical queries during delivery, • Support finance to collect cash from the client, • Liaise with complaint customers and perform complaint visits, • Follow company procedures, • Collect and act on feedback on the on site performance of your projects, • Contribute to sales process development, • Act as a flexible and proactive team member Salary Join us for a competitive base salary, generous commissions for top performers, exceptional earnings potential, comprehensive healthcare, pension, car allowance, and 25 days of annual leave plus bank holidays Attractive and competitive basic salary, generous commission structure, healthcare scheme, pension, car allowance, and 25 days annual leave plus bank holidays. Can earn 50k+ £ with commissions on top of base salary

Business Development Manager – Energy & Net Zero Solutions Salary £65,000 + car allowance + bonus Location Coventry or London About the Role This role is focused on identifying and securing new business opportunities to drive revenue growth and improve profitability within a fast-growing digital energy services business. The Business Development Manager will be responsible for pitching and demonstrating proprietary digital energy solutions, both in person and remotely, to senior decision-makers across UK organisations. You will typically lead sales engagements with a Net Zero Consultancy offering, alongside core energy management services, providing customers with a fully holistic solution. Innovative tools such as a reverse auction platform and funded energy monitoring solutions form key differentiators within the proposition. This is an exciting opportunity to join an ambitious and innovative business committed to making Net Zero both achievable and commercially viable for UK organisations. Key Responsibilities • Research target organisations and identify new business opportunities to grow the customer base, • Develop and implement strategies to successfully engage new prospects, • Build and manage a strong sales pipeline through proactive prospecting, relationship building and market awareness, • Generate leads and conduct cold calling to arrange meetings, either face-to-face or via video conferencing, • Build trusted relationships with customers and prospects, understanding their needs and developing tailored proposals, • Pitch digital energy and Net Zero solutions to senior stakeholders and decision-makers to successfully close deals, • Identify opportunities for sales campaigns and collaborate with Marketing to support execution, • Attend industry events and conferences to build relationships and generate new leads, • Accurately forecast sales performance and maintain detailed records of all sales activity within the CRM system, • Deliver presentations to customers and internal senior management, • Work towards quarterly and annual sales targets set by the Sales Director Key Relationships Internal: • Service Delivery teams, • Managing Directors, • Operations Directors, • Client Services Directors Essential Skills & Experience • Demonstrable experience selling Net Zero and/or energy management solutions, • Proven track record of delivering new business growth within an energy procurement environment, • Strong knowledge of the UK energy supply and procurement market, • Experience pitching to C-suite and senior stakeholders in a B2B environment, • Commercially astute, with the ability to create profitable proposals aligned to internal guidelines, • Excellent organisation skills with the ability to manage a demanding workload, • Strong sales, presentation and storytelling skills, • Confident communicator with well-developed negotiation skills, • Comfortable making cold calls and initiating new business conversations, • Highly results-driven with a strong desire to exceed targets, • Growth-focused mindset with an appetite for increased responsibility, • Team-oriented, accountable and reliable Location & Working Pattern Hybrid working model, ideally two days per week in the office and three days remote, with flexibility based on business needs. Diversity, Inclusion & Flexibility The organisation is committed to building a diverse, inclusive and supportive workplace. Applications are welcomed from candidates of all backgrounds, regardless of gender, age, sexual orientation, disability, neurodiversity, ethnicity or any other characteristic. Flexible working is actively supported, and candidates with alternative working pattern requirements are encouraged to discuss these during the recruitment process.