Technical Account Manager
hace 8 días
London
Technical Account Manager Location: Central London, UK Working Pattern: Hybrid – 3 days onsite Salary: £150,000 – £200,000 base Role Overview As a Technical Account Manager within the Customer Support function, you will serve as the primary technical partner for a portfolio of key customers. Your focus will be helping organisations successfully adopt, scale, and optimise AI/ML, HPC, and other compute-intensive workloads on the platform. This role combines strong technical understanding with program leadership and customer engagement, ensuring clients achieve both immediate value and long-term operational success. What You’ll Do • Own the Technical Relationship Develop trusted, long-term partnerships with customers and act as their primary point of contact for technical guidance, platform adoption, and value delivery. • Translate Requirements into Practical Solutions Work closely with customers to understand workload needs across AI/ML, rendering, and simulation use cases, and map these to scalable, production-ready architectures. • Lead Customer Program Execution Coordinate complex customer initiatives from onboarding and capacity planning through optimisation and growth, keeping stakeholders aligned throughout. • Connect Customer Needs with Product Direction Bring structured customer feedback and real-world use cases into conversations with Product and Engineering teams to help shape platform evolution. • Enable Cross-Functional Delivery Partner with engineering, product, operations, support, and sales teams to deliver a smooth and consistent customer experience. • Proactively Manage Risk and Issues Identify potential risks early, communicate clearly, and drive timely resolution when technical or delivery challenges arise. • Measure and Drive Success Define and track success metrics such as performance outcomes, adoption milestones, and customer value indicators. • Continuously Improve Outcomes Identify friction points or inefficiencies in customer deployments and recommend improvements to increase performance, reliability, and impact. What You Bring • Technical Background Degree in Computer Science, Engineering, or a related discipline — or equivalent practical experience. • Relevant Experience 5+ years in technical account management, technical program management, or solutions delivery roles, ideally within cloud infrastructure, HPC, or AI/ML environments. • Technical Capability Working knowledge of cloud-native technologies, container platforms, Kubernetes, GPU-accelerated workloads, and distributed systems. • Customer & Stakeholder Leadership Proven ability to lead technical conversations with senior stakeholders, build alignment, and drive customer adoption in complex environments. • Program & Delivery Skills Strong organisational and execution capability, with experience managing multiple workstreams and stakeholder groups. • Communication Strength Able to clearly communicate technical concepts to varied audiences, from hands-on engineers through to executive leadership.