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Digital Product Manager – Connected Platforms, IoT & Industrial AI Employment Type: Contract / Permanent Function: Global Digital / Connected Products Reports to: Director – Digital Products / Digital Transformation Key Interfaces: Engineering, Data & AI Teams, Field Service Operations, Sales Operations, IT Architecture, Finance, External Vendors Role Purpose The Digital Product Manager leads the strategy, development, and scaling of connected product platforms, IoT-enabled devices, and industrial AI solutions that support digital transformation across field sales, service operations, and industrial asset management. This role owns the product vision, roadmap, and value delivery for digital products that combine connected devices, data platforms, and AI-driven insights to improve equipment performance, service efficiency, and customer engagement. The Digital Product Manager works across engineering, commercial teams, and external partners to deliver scalable digital solutions and integrate them into enterprise platforms such as Salesforce and SAP. Success Measures Success in this role will be measured through: • Adoption and business impact of IoT-enabled digital products • Successful launch and scaling of connected platforms and digital services • Measurable improvements in field service efficiency and asset performance • Increased commercial value from digital offerings • Reliable delivery of product roadmap initiatives aligned with business priorities • Strong stakeholder confidence in product outcomes and delivery Key Responsibilities 1. Product Strategy & Roadmap • Define and own the roadmap for IoT-enabled digital products and connected platforms supporting industrial equipment and services. • Translate business opportunities in field sales, service, and asset management into scalable digital solutions. • Identify opportunities to apply industrial AI, advanced analytics, and connected data platforms to drive business value. • Align product strategy with enterprise digital transformation objectives. 2. IoT Devices & Connected Platform Development • Lead the development of connected device ecosystems, including sensors, gateways, and cloud-connected platforms. • Define product requirements for device telemetry, connectivity, device lifecycle management, and data pipelines. • Ensure scalable architecture for device management, operational data ingestion, and analytics platforms. • Collaborate with engineering teams to enable secure, reliable connectivity between industrial equipment and digital platforms. 3. Industrial AI & Data-Driven Products • Identify and develop digital capabilities powered by operational equipment data and AI-driven insights. • Enable solutions such as: Predictive maintenance Asset performance monitoring Automated diagnostics Intelligent service recommendations • Partner with data and engineering teams to translate operational data into customer-facing digital products and services. 4. Field Sales & Service Digital Transformation • Design digital solutions that enhance field service operations and sales effectiveness. • Integrate IoT insights into enterprise platforms including Salesforce and SAP to support sales, service, and customer engagement processes. • Enable capabilities such as: Remote asset monitoring Digital service workflows Data-driven service planning Customer performance visibility • Work with commercial teams to embed digital capabilities into sales and service offerings. 5. Product Delivery & Execution • Translate product strategy into prioritized backlogs, delivery plans, and release roadmaps. • Work closely with engineering and delivery teams to ensure high-quality and timely product releases. • Manage product requirements, user stories, and acceptance criteria. • Coordinate cross-functional delivery activities across engineering, business stakeholders, and vendors. 6. Vendor & Partner Coordination • Collaborate with external technology partners and delivery vendors to support product development. • Ensure vendor outputs align with product requirements, timelines, and quality standards. • Manage scope, delivery dependencies, and integration considerations. 7. Commercial & Financial Ownership • Develop business cases and value models for digital products and connected services. • Track product investments and monitor delivery against approved budgets. • Measure product performance using adoption metrics, operational improvements, and customer feedback. Required Experience • 7+ years of experience in digital product management, connected products, or technology platforms. • Experience developing or managing IoT-enabled products or connected device ecosystems. • Proven experience supporting digital transformation in field sales, service operations, or industrial environments. • Experience working with enterprise platforms such as Salesforce and SAP. • Strong understanding of data platforms, analytics, and AI-driven digital capabilities. • Experience working in complex, cross-functional global environments. • Ability to coordinate engineering teams, vendors, and business stakeholders. Preferred Experience • Experience with connected industrial equipment, remote monitoring, or predictive maintenance solutions. • Exposure to AI-driven analytics, asset performance optimization, or digital service platforms. • Experience delivering digital solutions integrated with enterprise sales and service processes. • Familiarity with Agile product development practices. Key Stakeholders The Digital Product Manager collaborates with: • Digital Engineering & Platform Teams • Data Science and AI Teams • Field Service Operations • Sales & Commercial Leadership • IT Architecture and Security • Finance and Procurement • External Delivery Partners

Our Client, a reputable family run business based in Lancing, West Sussex are looking to recruit an Operations Manager to join their senior leadership team, to facilitate the smooth running of the company every day. You will have Senior management responsibility for the operations department of the company, driving profitability and productivity through careful cost management and implementation of more efficient processes. You will have full oversight of warehousing (goods in/out) & logistics, IT & systems, health and safety, supply chain, customer service, fleet and facilities management. Responsibilities: Hold one-to-one meetings and performance reviews with each member of the operations team, to review & manage performance, and training/development needs. Attend and participate in management meeting with the senior management team. Handle and resolve any issues/grievances/conflicts/problems with operations staff. Assist with recruitment of operations personnel that want to be part of a culture driven organisation by conducting interviews and following a selection process for candidates. Review and change operational procedures in the warehouse to improve, safety, efficiency, accuracy and productivity and ensuring efficient space utilisation. Full site H&S control, maintaining high standards of health and safety, traffic management, hygiene and security. Take lead responsibility for the new Acumatica ERP system to drive and lead change/efficiency across the business. Oversee weekly forecasting for all Operations expenses and conduct quarterly budget reviews, reporting cost plans to upper management for the Operations department. Liaise with IT support providers and members of staff to resolve any hardware or software issues. Maintain good working relationships with suppliers by regularly contacting and/or meeting with suppliers' sales representatives. Conduct supplier reviews and put business out to tender and/or negotiate with existing suppliers where required. Research new and secondary/backup suppliers for existing products that meet or improve on our criteria for quality, packaging, reliability, cost and trading terms, conducting audits and pre-shipment inspections where required. Manage stock, forecasting, scheduling and placing purchase orders with suppliers and organising transport where required. Regularly review min/max stock levels and re-order quantities for different stock lines and primary and secondary suppliers. Organise regular servicing and maintenance of plant, equipment and machinery Organise/manage the repairs, servicing, MOTs, replacement tyres, tax and insurance required for the company's motor fleet Organise/manage refurb/alterations and maintenance work to the premises Review and renew or replace contracts for the supply of insurance, fuel, gas, electricity, water, tel systems/calls, broadband, phone handsets (mobile & landline) and waste disposal.Requirements At least 3 years' experience working as Operations Manager or similar role and part of a Senior Management Team Experience managing a team with great leadership/management skills Familiarity with business and financial principles, experience in budgeting and forecasting would be beneficial Attention to detail and an excellent problem solver Strong organisational skills Good negotiator Ability to analyse data & make decisions Proficient in the use and management of ERP systems and other IT/Business systems e.g. WMS Strong track record in senior Operations roles, covering all aspects of Operations, including warehousing & logistics, IT & systems, purchasing, customer service etc.Benefits Salary- £55,000- £70,000 depending on experience Profit related bonus scheme 28 Days annual leave increasing with service Onsite parking Free lunch every other week Onsite parking Pension IND25