Service desk jobs in Norwich - Page 7Create job alerts

Previous experience in a customer service role. My client is a well-established workplace services provider and subsidiary of a major global technology brand. You'll be responsible for making sure client accounts are properly looked after — that means keeping on top of service calls, ensuring noth

IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. Service Desk Engineer - Preston Brook. Prioritise and manage workflow through the ITSM system (ServiceNow).

Investigo is recruiting IT Service Desk Analysts (Tier 1 & Tier 2) for a contract opportunity in York. Required skills include experience in Service Desk roles, knowledge of Windows and Microsoft 365, and strong troubleshooting abilities.

A leading cloud services provider is seeking a Service Desk Engineer to join their team in London. The role focuses on providing excellent customer service while troubleshooting and resolving incidents at the first point of contact. Candidates should possess strong technical knowledge and experience

A global food service company in the UK is seeking a Service Desk Analyst who is fluent in both English and Swedish. The role involves providing first-level IT support, addressing non-critical incidents, and ensuring excellent service quality. Ideal candidates will have experience in an IT support e

A leading financial information services provider in London seeks a Service Desk Technician to manage IT incidents and requests.

Service Desk Engineer - Central Birmingham. Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocki

A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks.

Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast. Monitor and check backups, email systems, and software patches across desktops, server

A leading electrical wholesaler in the UK seeks an IT Support professional to join their team in Durham.This role involves acting as the first point of contact for IT issues, logging and maintaining support requests, and resolving queries effectively.Candidates should possess strong communication sk

IT Service Desk Engineer page is loaded## IT Service Desk Engineerlocations: Link Theory UK Ltd London Showroomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R00000004169713The CompanyAt Theory, we create clothes that matter that empower and improve the way we live throu

Experience in a service desk, help desk, or IT support environment. Experience with Jira Service Desk or similar ticketing platforms. Our Service Desk is the front line of IT at CEF.

You’ll be part of a friendly team providing first line support to a diverse user base, with requirements ranging from daily desktop issues (laptops, printing, connectivity), to supporting the provision of complex global bioinformatics services. We are seeking a talented and enthusiastic Service De

We are currently recruiting for an on‑site Service Desk Analyst III. Help ensure that processes used by the service desk team are well‑documented and communicated. Help onboard new service desk analysts and personnel.

A technology service provider in the UK is seeking an experienced professional for the Service Desk role. This position involves managing incidents and service requests with a focus on customer satisfaction. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

A well-established organisation in West London seeks a Service Desk Analyst to provide 1st line support for their international user base. Responsibilities include logging incidents, troubleshooting hardware/software queries, and delivering excellent customer service.

A major insurance firm in the UK seeks a Junior IT Service Desk Trainee to provide essential IT support across various global offices.

Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via email or self‑service portal to ensure a high level of customer service is delivered. Proactively update knowledge articles so that the service desk can deliver a standardised and

A leading global IT service provider is looking for a Service Desk, Request Management Analyst to provide technical support for users. Responsibilities include delivering IT services on a rotating shift schedule, troubleshooting IT-related issues, and maintaining effective communication with users.

A leading SaaS provider in the UK seeks a Customer Service Manager to lead the Exclaimer Desk function. Responsibilities include managing the team, overseeing operations, and ensuring high-quality customer service. Candidates should possess at least 5 years of management experience in customer servi

Educational Service Unit 7 is hiring a Receptionist in Greater London.

The role involves overseeing the Service Desk ITSM service, managing a team, and collaborating with suppliers for hardware and software solutions.

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire.

The Service Desk Analyst I will be providing excellent face to face customer service, can confidently follow instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self‑motivated. London Office - IT Service Desk Analyst 1 - Office bas

A leading recruitment consultancy is seeking an IT Service Desk Analyst – Tier 2 to deliver outstanding IT support. You will respond to incidents and manage requests, ensuring effective communication and adherence to Service Level Agreements.

They are currently looking to hire in the Philippines, and they are in search of a professional, and effective Service Desk Analyst, who will be the first Helpdesk Analyst here in the Philippines for the team. Minimum of 2-3 years’ experience being a Service Desk Analyst. As a Service Desk Analyst

Reporting directly to the Service Desk Manager, you will be part of a collaborative team of four Desktop Support Analysts based in London, Singapore and Hong Kong. We are seeking a Junior IT Service Desk Trainee to join our London office. Together, you will provide first-line support services to sta

A leading IT support firm is seeking a Senior Service Desk Analyst to provide advanced technical support and mentor junior team members. Candidates should possess over 5 years of experience in IT support, with proficiency in tools like Jira Service Management and a solid understanding of ITIL practi

Are you passionate about delivering a high‑quality user‑centric service? As a Senior Service Desk Analyst, you will lead the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. As the Senior Service Desk Analyst, you’ll be responsible for

A leading IT service provider is looking for a Service Desk Analyst to join its remote support team in the UK. This role requires strong technical support skills and a commitment to customer service.

A leading IT service provider is seeking a Service Desk Analyst in Greater London. The role involves troubleshooting desktop and computer hardware and software issues while ensuring excellent customer service.

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. As a Level 2 Service Desk Consultant you will take ownership of diagno

Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Coordinate service desk involveme

A reputable IT service provider in North-East Essex is seeking a Junior 1st Line IT Service Desk Analyst.

Collaborate with Service Desk teams to identify repetitive tasks and service bottlenecks suitable for automation. Experience with Service Desk operations and IT Service Management (ITSM) practices. We are seeking a proactive and skilled Automation Engineer with a focus on Service Desk operations, Pr

Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Excellent customer service skills and significant experience in a customer facing service delivery role.

Service Desk experience, ideally in legal or professional services. We are looking for a motivated and enthusiastic Service Desk Analyst to join our IT team. Our IT team totals 13 people and is made up of the Infrastructure & Applications, Service Desk and IT training and business engagement teams.

Major Logistics Midlands in Nuneaton and Bedworth is seeking a Service Team & Administrator to manage calls and emails, greet visitors, and perform various administrative tasks. Candidates should have at least 2 years of admin experience, proficient Microsoft Office skills, and good customer service

The award winning Cisco and Aruba Partner is searching for a Service Desk Engineer (3rd Line) to join the team. Join a leading European IT service provider and Germany’s largest IT system house. Recognized as a leader in business applications, particularly PLM and ERP solutions, the company operat

A leading media group in the UK is looking for a motivated 1st Line Support Engineer to provide technology support to all staff.You will respond to incidents and manage requests while ensuring accurate records are maintained.The ideal candidate should have strong knowledge of Windows 11, Microsoft O

Ekco is seeking a Service Desk Engineer to join our Group IT team in the UK.

As a 2nd Line Service Desk Engineer, you’ll be responsible for handling escalated service requests and supporting the Technical Team, ensuring client requests are handled quickly and efficiently. We’re now looking for a 2nd Line Service Desk Engineer to join us, adding to our pool of knowledge a

A leading recruitment firm seeks an experienced Desktop Support Engineer in Greater London. The role includes troubleshooting IT issues, setting up users, and managing IT services across the London offices.

A progressive water company is seeking a Wholesale Service Desk Technical Advisor. Candidates should have strong customer service skills and a minimum of 4 GCSE passes, including Maths and English.

A leading mobile industry association in Greater London seeks a Service Desk Analyst. As part of a global team, you'll manage first and second line support issues using ServiceNow while maintaining high standards of customer service. Flexibility and a proactive approach to service improvement are es

A leading IT services provider in Greater London seeks a motivated Junior Service Desk Engineer to provide first-line technical support.

The Service Desk Analyst will be responsible for providing first-line technical support to managed service customers. Experience working in a Service Desk environment, preferably with a Managed Service Provider. Be sure to include a tailored CV and cover letter that highlights your relevant experien