190 Best service industry Jobs in Norwich (July 2026)

Remote Client Account Director Aviation UK&I, Europe & India

1 month ago

Norwich

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. Aviation is one of the key growth sectors at AECOM, a business sector which sits within our number one rated global transportation engineering consultancy. Whilst we are already the number one aviation engineering consultancy by revenue globally, we see significant future growth potential as the sector recovers from the downturn induced by the Covid 19 outbreak. Our clients are now re-investing in their assets, to ensure they are in the right condition, but also to ensure their future capacity needs. Our major clients are a key driver of this growth and we are seeking a well-known and respected industry leader to maintain and build this momentum. We're one global team driven by our common purpose to deliver a better world. Join us. Client Account Director – Aviation – UK&I, Europe & India Reports to: MD, Global Aviation UK&I, Europe & India Job Description: We are seeking a dynamic and strategic Client Account Director to lead and grow key client relationships including Heathrow Airport. This key appointment will take ownership in driving revenue performance across key clients whilst ensuring the delivery of exceptional service and project execution. You will act as the primary point of contact for Heathrow and other key clients, responsible for building trust, ensuring satisfaction, and identifying growth opportunities. The successful post holder must be a strong and visible leader who is able to inspire, motivate and build teams, and communicate effectively. Collaborating with AECOM members across all Business Lines and Operating geographies, they will lead and manage our activities across Heathrow and other key aviation accounts, establishing strategies and driving growth. As the Client Account Director, you will have a client-centric approach where your focus will be understanding client needs and working across our company to offer solutions that deliver value and support our aim of building a better world. In doing so, you will bring the best of AECOM to the client, on time, every time. This role includes supporting and embedding client account initiatives, processes and systems across the client program. Roles and Responsibilities: Client Relationship Management: • Responsible for identifying key business leaders, decision makers and influencers within the client organisation, • Responsible for maintaining the Client Account Plan, setting out the relationship management, client growth and client management strategy, • Develop client contacts and networks within the client’s business and meet client contacts regularly Best Practice: • Be known as the key point of contact for the client(s), • Develop a strong network across the AECOM business in order to understand our capabilities and experience across the aviation capital lifecycle, • Build an extensive network across our Regional Business Lines and with key members of Global aviation business line, • Demonstrate the ability to influence leadership to ensure our clients’ issues are addressed and prioritised Business Development & Commercial Management: • Develop a thorough understanding of the project opportunities within the client organisation, • Actively monitor and report the client pipeline, developing a strong understanding of revenues from projects being delivered, in pursuit, and to be pursued, • Lead the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements within the account, • Support Capture Managers to win and Project Managers to deliver the large programs of work at Heathrow Strategic Leadership: • Mentor other team members in building strong relationships across the organisation, • Connect internal teams to the client vision and ensure the team is client focused to ensure the clients get the best AECOM experience every time, • Identify evolving resourcing needs for client portfolio and escalate within the aviation practice, • Work effectively with colleagues in the Strategy, Marketing and Communications teams to maximize the end-to-end approach to client development and work winning, • Perform and promote the leadership behaviours enshrined in the AECOM core values – Collaborate, Innovate, Deliver, Sustain, Thrive, Safety, Ethics & Quality Innovation: • Continual focus on raising AECOM’s profile and brand at Heathrow and across the aviation industry through innovation and thought leadership, • Drive client adoption of key AECOM initiatives such as ESG and digitalization, • Act as a conduit to position AECOM’s innovative solutions with our key clients, • Partner with our key clients to respond to their innovation agenda. Quality: • Identify areas of high risk and pro-actively take actions to positively impact outcomes, • Champion for ethnical and safe working practices, • Monitor and executive oversight of client projects to ensure high quality delivery, technical excellence and consistent client service experience, • Have established client relationships at Heathrow and other airports, • Recognised aviation industry leader who demonstrates a strong external presence in the market, • In depth Aviation market knowledge, • Experience of client management programs from other companies in the aviation industry, • Ability to set short- and medium-term goals and strategies for the account to align with the client’s needs, • Ability to lead, mentor and coach, • Strong commercial acumen with an inquisitive and curious mindset, • Agile, impactful and collaborative Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn. About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address _ if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

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