Minneapolis
Job DescriptionDescription: Department: Administration Reports to: Director of Operations Compensation: $120,000 - $130,000 annually, depending on qualifications Benefits: Benefits Eligible Position Summary The Director of Information Technology is responsible for all theater-wide electronic, hardware, and software systems including all business applications, telecommunications systems, and ecommerce applications. The Director defines and implements technical strategy to support all aspects of the business, driving process improvement across the organization and directing day-to-day information systems operations effectively and efficiently. The Director analyzes the needs of different departments and determines ways to meet business objectives by modifying existing or developing new information processing systems. Additionally, this role provides overall leadership and supervision to the Information Technology team. Guided by the Guthrie’s core values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility, the Director of Information Technology plays a key role in the organization as we strive to center and operationalize these values. The scheduled hours are variable, depending on the dynamic needs of the theater, which can include evenings and weekends. The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams which are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. Primary Duties and Responsibilities 1. Information Systems • Provide leadership and assume key responsibility for all organizational hardware and software., • Oversee the technology “service desk” and ticketing system to ensure that acceptable technical supports are in place., • Oversee and manage organization-wide voice systems with established vendors and explore options as needed., • Set policy for the purchase and maintenance of computers, phones and other necessary technology., • Adapt and maintain industry technology in onstage production and creative work. 2. Risk Management and Performance Analysis • Collaborate with colleagues on maintenance and disaster recovery of the ticket sales portal and customer relations systems (CRM - Tessitura)., • Coordinate with Public Safety to ensure safety of patrons and security of information by utilizing software and hardware technologies, including security cameras and phone recording systems., • Manage emergency power systems, network and connections. Serve as a resource for Facilities and contractors on computer-specific aspects of infrastructure (including, without limitation, fiber optics, conduits, and door control systems)., • Develop departmental and organizational policy and procedures, data security standards, methods of operation, and data processing schedules., • Develop and maintain system disaster recovery plans and business continuity plan, in the event of a power failure, damage to system, etc. Manage routine back-up of key data and security systems., • Build and maintain highly available systems for on stage productions., • Be on call for system emergencies. 3. Compliance and System Maintenance • Conduct and complete system backups, maintenance, server upgrades and patching., • Monitor and manage activities and processes related to Payment Card Industry (PCI) and personally identifiable information (PII) compliance. Provide and support high-end firewalling, intrusion inspection, malware protection, and other relevant system security measures to protect the integrity of patrons’ information. 4. Development and Integration Adaptation • Develop and oversee a strategic comprehensive information systems plan reflecting the organization’s mission, values, and strategic business plans., • Work with Guthrie leadership to determine the technology business requirements, define technical architecture direction, and implement changes as appropriate. Develop and present project roadmap and associated capital and operating budgets to the Director of Operations, or other interested parties such as Senior Management., • Provide advice on evaluation, return on investment, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Ensure systematic process for decisions on whether to “make, buy, or outsource” technology., • Maintain a high degree of expertise in order to research, analyze, evaluate and recommend new technology developments in a cutting-edge theatrical design community. Advise other department managers on the applicability, costs, and schedule impacts for the performing arts., • Lead, champion, and support projects related to implementing such best practices., • Collaborate with Artistic and Production staff to ensure optimal use of technology in the theaters. Provide support during both office and production hours. Support routine theater electronic needs, such as ticket scanners, LED towers, information monitors, multimedia products, etc., • Trouble shoot issues, elevating and collaborating as needed with other ITS staff members to problem solve., • Act with integrity and adaptability when problem solving to develop the best solution at the highest industry standard. 5. Operations and Administration • Develop and recommend a fiscally sound department budget based on department goals and organizational needs. Monitor and manage departmental expenditures, continuously seeking opportunities to reduce or eliminate unnecessary expenditures and find cost-effective ways to do business., • Establish and oversee daily operations of all business systems and regularly evaluate and monitor systems applications for effectiveness and future viability., • Manage selection and evaluation of application and technology vendors., • Coordinate vendor support of desktop and multifunction printers., • Document, coordinate, and archive network activity., • Implement and maintain technologies for creative and onstage productions., • Support and integrate industry production stage technology within the Guthrie facility. 6. Leadership and Supervision • Serve as a member of the Operations Team and as a conduit for information between management and Guthrie staff., • Facilitate a customer service-oriented environment in which other departments are encouraged to seek and are satisfied with help and guidance on technology issues. Provide leadership to facilitate a customer focused technology team., • Lead, manage and supervise the Information Technology Generalists and Database Administrator., • Hold regular check-ins with all direct reports., • Actively participate in team building. Fostering a work environment of artistic excellence, community, diversity, equity, inclusion and accessibility, and financial responsibility., • Hire staff members to ensure quality work., • Attend and/or run department meetings to communicate pertinent information along to the employees., • Coach and develop staff members by monitoring employee productivity and providing constructive feedback; facilitating conflict resolution among employees; ensuring adherence to legal and organizational policies and procedures and undertaking disciplinary actions if the need arises; and completing annual performance evaluations., • Prior experience managing and directing an information systems environment that includes software application management and ecommerce applications., • Experience leading a team in a non-profit environment. Proven skills in building, mentoring, and inspiring a team of professionals., • Education in computer science, computer engineering, or a related field preferred., • Strong information technology generalist skills. Demonstrated advanced knowledge of all facets of information technology., • Track record of leading application architects in an enterprise setting across multiple technology platforms, including Microsoft and Linux., • Track record in leading strategic initiatives and providing outstanding business results from vision to implementation., • Thorough knowledge of trends in the industry, state of the art database engines, operating systems, servers and telecommunications hardware and software., • Strong understanding of disaster recovery and business continuity., • Success in negotiation vendor contracts and managing effective vendor relationships., • High levels of professionalism, interpersonal skills, discretion/confidentiality, good judgment and influencing skills. Excellent communicator and relationship builder., • Demonstrated customer service focus., • Can work collaboratively across multi-functional teams toward a common goal., • Can prioritize the needs of a complex organization., • Demonstrated leadership, strategic vision, analytical skills, and a commitment to success and high standards of quality., • Must be willing to work flexible hours/days reflective of the dynamic schedule of a theater, including evenings and weekends. The Guthrie relies on the talents of many artists and staff, both on and off the stage, to create powerful works of theater at the Guthrie. We are dedicated to building an equitable environment that is mixed across lines of difference. Acknowledging that there are many identities that are underrepresented in the theater overall, the Guthrie strongly encourages candidates who bring diversity of identity, experience and thought to apply. We also acknowledge that candidates can have unique and non-linear and transferable skills. We encourage you to apply even if you do not meet every single qualification but have transferrable skills and passion for our mission and vision. WHY SHOULD I APPLY? Be a part of a leading non-profit organization that is committed to serving not only the local Twin Cities community but the industry as a whole. The Guthrie offers top-notch employee benefits and staff perks which includes: • Competitive Benefits: Health, Dental, Vision, Health Savings Accounts (HSA), Employer contributions to HSA, Flexible Spending Accounts (FSA), Dependent Care FSA, Group Life Insurance, Voluntary Life Insurance, Long Term Disability, Short Term Disability, Employee Assistance Program, 403(b) Retirement Plan (with employer match up to 4.5% after one year of service), • Transportation: Subsidized passes for Metro Transit buses and trains, discounted pre-tax monthly ramp parking, • Paid Time Off: Generous Paid Time Off (PTO), Volunteer Time Off (VTO), • Complimentary Tickets: To Guthrie productions, • Discounted Tickets: To all shows produced by the Guthrie and to some performances hosted by the Guthrie, • Classes and Camps: Discounts to Guthrie classes and camps The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization. Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence, Community, Equity, Diversity and Inclusion, and Fiscal Responsibility. The Guthrie Theater is located in the historic Mill District along the Mississippi River in Minneapolis, Minnesota. As the largest city in the state, Minneapolis offers a large variety of parks, lakes, great food, festivals, malls and more. LAND ACKNOWLEDGMENT The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations. Applicants must submit a resume and cover letter to be considered for the position.
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