Client service representative jobs in Hialeah, Florida - Page 3Create job alerts

Job Description The Operations Manager works under the direction of the General Manager and is responsible for the overall day to day operations in the evenings and weekends. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As the key employee liaisons between the client and KWPM services & internal support staff, the Operations Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the administrative and operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills. • Manager on duty during evening and weekend hours., • Maintain common areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view or impeding access to Front Desk and/or Concierge equipment, references or other tools., • Ensure all new employees complete on-site orientation with their department supervisor and reports on completion to the General Manager., • Keep employees motivated and engaged per company standards through training and development. Provide leadership support to team members so that they have been given the tools and resources to meet and exceed expectations., • Promptly communicate resident and guest concerns to Management Office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office., • Respect resident and guest privacy, perspective, priorities, time and resources., • Evaluate the efficiency of day-to-day procedures and apply improvements., • Revise and/or formulate standards/policies to meet the buildings needs and promote their implementation., • Be capable of identifying and implementing change within the team., • Make recommendations to the Management Office on capital improvements to the condominium building to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities., • Problem Solving abilities and able to dissolve conflict between members, vendors and staff, • Leadership with an emphasis on teamwork, • Time Management and computer proficient in Microsoft Office with the ability to learn other programs, • Strong communication skills; the ability to convey and articulate ideas and directives in a professional manner. This position will be located at a property that has a restaurant on premise. The noise level is typical of an outdoor restaurant/bar. Position will be indoors and outdoors and exposed the weather. Ability to work in outdoor conditions of rain, cold, heat and humidity is a requirement. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time exempt position. Days, nights, holidays and weekends are part of the job and hours of work will be determine based on the business needs of the property. Required Education and Experience • Prior experience in a related position; a minimum of 2 years’ experience., • Working knowledge of computer and associated programs; MS Office Suite., • Ability to multi-task, set, and manage priorities., • Excellent communication and listening skills in order to interact with a diverse and multi culture population, • Must function in team organized environment Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Bistro Delight in Miami, FL is looking for one call center representative to join our team. Our ideal candidate is a self-starter, ambitious, and hard-working. Responsibilities • Take customer calls and provide accurate, satisfactory answers to their queries and concerns, • De-escalate situations involving dissatisfied customers, offering patient assistance and support, • Call clients and customers to inform them about the company's new products, services and policies, • Guide callers through troubleshooting, navigating the company site or using the products or services, • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items, • Collaborate with other call center professionals to improve customer service, • Help to train new employees and inform them about the company's customer management policies Qualifications • High school diploma or equivalent., • More education or experience may be preferred., • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice., • Understanding of company products, services, and policies., • Proficiency with computers, especially with CRM software, and strong typing skills., • Ability to ask prying questions and diffuse tense situations., • Strong time management and decision making skills. We are looking forward to hearing from you.

Job Description Bistro Delight in Miami, FL is looking for one customer service representative to join our team. Our ideal candidate is attentive, punctual, and engaged. We have a Customer Service Representative position awaiting a personable and well-spoken professional with their growing staff. In this role, you provide superior customer service and a positive experience to our customers. You enjoy providing solutions to customers and selling products and services. Responsibilities • Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction., • Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution., • Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner., • Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions., • Acknowledge and address all customer inquiries on time., • Attract potential customers by answering product and service questions. Suggest information about products and services., • Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement., • Suggest potential products and services to management by collecting customer information and analyzing customer needs., • Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts., • Address any issues that may arise and escalate to management for their engagement and support., • Handle other duties as needed. Qualifications • High school diploma, general education degree, or equivalent., • Ability to stay calm when customers are stressed or upset., • Experience working with customer support., • Strong written and verbal communication skills., • Detail-oriented with the ability to line up and organize workflow., • Ability to work effectively in a team as well as independently.Able to accomplish a variety of tasks in an efficient, organized manner. We are looking forward to receiving your application. Thank you.