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Job Description Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and honest? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Option Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid Vacation QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Performs functions of Guest Service Agent as scheduled by Management, • Provides training, including safety training, to front office staff as directed by Management, • Assists in the selection of Guest Service Agents, • Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing, • Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards, • Corresponds with group and travel agents to answer special requests for rooms and rates, • Assists with sales and marketing efforts as directed, • Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures, • Answers inquiries pertaining to hotel policies and services, • Performs functions of the General Manager in their absence, • Assists General Manager in conducting staff meetings To perform the job successfully, an individual should demonstrate the following competencies: • Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses, • reason even when dealing with emotional topics, • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistance, • Interpersonal – Maintains confidentiality, • Oral Communication – Responds well to questions; Demonstrates group presentation skills, • Team Work – Contributes to building a positive team spirit, • Written Communication – Writes clearly and informatively; Able to read and interpret written information, • Managing People – Makes self available to staff; Continually works to improve supervisory skills, • Organizational Support – Follows policies and procedures including but not limited to, dress code policies, • Adaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events, • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time, • Dependability – Commits to long hours of work when necessary to reach goals, • Initiative – Asks for and offers help when needed, • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently, • Professionalism – Treats others with respect and consideration regardless of their status or position, • Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality, • Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity, • Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment, • Preferably 1+ year of similar experience in Select Service or Extended Stay properties, • Brand Experience preferred., • Knowledgeable in Inventories, Scheduling, and Ordering., • Valid Driver’s License., • Open Availability., • Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Join Our Team as a Front Desk Agent!. The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospi

Our team is looking to add an upbeat Front Desk Lead Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors.

No experience requited, hiring immediately, appy now.A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Full and part time postions available.

Hyatt Hotels - 33 New York Avenue NE [Front Desk Agent / Reservations Agent] As a Night Auditor at Hyatt Hotels, you'll: Be responsible for the preparation and disposition of all Night Audit work; Be responsible for all Hotel Host functions during the overnight shift; Contribute to the hotel's commi

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionSaronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms. Job OverviewWe are seeking a Senior Forward Deployed Software Engineer in Washington, DC, who will be at the forefront of integrating, deploying, and improving our autonomous systems in real-world environments. You will work hands-on with software, networking, and autonomy, ensuring our autonomous service vessels perform reliably in operational settings. This role blends software development, field deployment, and problem-solving to ensure our technology delivers real mission impact. You will be deeply engaged in debugging and optimizing autonomy algorithms, refining system performance based on real-world data, and working closely with end-users to adapt our technology to mission needs. Whether troubleshooting networking issues, improving sensor integration, or refining control logic, you will play a critical role in making our systems more capable and reliable. You will be the link between groundbreaking autonomy technology and real-world success. You will work on the front lines of maritime autonomy, ensuring our systems operate effectively in the environments where they matter most. You will impact mission success and shape the future of autonomous maritime operations.Responsibilities • Lead the design, development, and optimization of advanced software systems for autonomy, networking, and mission execution, with a focus on robust performance in dynamic maritime environments, • Drive field testing and deployment strategies, overseeing validation of autonomy, perception, and control systems under operational conditions, and proactively identifying systemic issues, • Own the analysis of mission-critical performance data, translating operational insights into high-impact software improvements that enhance system behavior, reliability, and responsiveness, • Architect and integrate new autonomy capabilities, ensuring compatibility across software, sensors, and vessel hardware, while maintaining a modular and scalable system design, • Partner directly with operators, mission planners, and end-users, translating feedback into actionable requirements and guiding the evolution of the autonomy stack to meet mission needs, • Lead incident response and root cause analysis for complex issues spanning software, hardware, and networking layers, and implement durable solutions that strengthen system resilience, • Mentor and collaborate with cross-functional teams, aligning autonomy development with broader product and mission goals, and elevating engineering practices across the organization, • Establish and maintain technical standards, authoring deployment protocols, diagnostic tools, and documentation to support the reliable scaling of autonomy systems in operational fleetsQualifications, • 5+ years of experience developing autonomy or robotics systems, with a strong foundation in software engineering, • Proficient programming skills in C++, Rust, Python, or similar languages, with experience building and maintaining performance-critical systems, • Deep technical background in robotics, autonomy, or embedded systems, particularly within maritime, aerospace, or defense sectors, • Strong understanding of networking protocols and distributed systems, including TCP/IP, UDP, DDS, and message-passing frameworks (e.g., ROS, ZeroMQ), • Extensive hands-on experience with perception sensors such as cameras, radar, GPS, and IMUs, with emphasis on integration and real-time sensor fusion, • Proven ability to debug and resolve complex, cross-disciplinary issues, spanning software, hardware, networking, and autonomy behavior, • Experience adapting autonomy systems to real-world constraints, including variable environments, limited communications, and platform-specific limitations, • Willingness and capability to lead field deployments (up to 50%), with a history of testing and refining autonomous systems in operational maritime or expeditionary contexts, • Expertise in motion planning, control systems, and behavior architectures, including behavior trees and adaptive navigation algorithms, • Domain knowledge in maritime systems, naval operations, or defense technology, with an understanding of mission-critical operational needs, • Familiarity with distributed autonomy and multi-agent coordination, including decentralized planning and task-sharing in communication-limited settings, • Leadership in system integration, testing, and operationalization, collaborating across engineering, product, and field teams to deliver robust, deployable systemsBenefits, • Medical Insurance: Comprehensive health insurance plans covering a range of services, • Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care, • Saronic pays 100% of the premium for employees and 80% for dependents, • Time Off: Generous PTO and Holidays, • Parental Leave: Paid maternity and paternity leave to support new parents, • Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses, • Retirement Plan: 401(k) plan, • Stock Options: Equity options to give employees a stake in the company’s success, • Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage, • Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office Physical Demands, • Prolonged periods of sitting at a desk and working on a computer, • Occasional standing and walking within the office, • Manual dexterity to operate a computer keyboard, mouse, and other office equipment, • Visual acuity to read screens, documents, and reports, • Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies

Job DescriptionDescription: Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position may require flexible scheduling availability. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the management team Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Dental insurance, • Free food & snacks, • Health insurance, • Training & development The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay its a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door. At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. At LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter. We are seeking a dynamic Front Desk Agent that is a DC Ward 1 Resident to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*. We also offer a Hiring Bonus of $300* if you are a Ward 1, Washington, DC Resident Responsibilities • Greet every guest promptly with a smile and maintain eye contact, • Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel, • Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc., • Check in guests, assure that guest is assigned type of room requested and the correct rate is charged., • Arrange for luggage to be delivered to guest rooms as needed, • Issue correct keys to the guest, • Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest, • Settle guest bills accurately, • Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed, • Reconcile all transactions at the close of each shift, • Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality, • Accept reservations, changes and cancellations in the absence of Reservations Department Staff, • Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department, • Understand all aspects of the Front Office in the hotels Property Management System, • Possess knowledge of all hotel services, facilities, outlet operating hours and amenities, • Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency, • Participate in scheduled departmental meetings and all other relevant meetings as requestedCore Competencies, • High School diploma or general education degree (GED), • Three (3) years related experience in hospitality or service industry preferred, • Strong communication skills, • Collaborative spirit, • Ethical Conduct, • Computer Proficiency: Microsoft Office, Opera PMS, • Positive Attitude, • Eye for Detail

Job Description Arlo Washington DC, soon to be added to the Arlo Hotels portfolio is now seeking a dynamic Lobby Host! In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves and embrace it! Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"...... The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, and providing luggage assistance; assisting with valet parking and summoning cabs. Benefits • Medical, Dental, Vision, • 401K - after one year, • Always treat guests with courtesy and respect in a variety of situations., • Honesty & Integrity., • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences., • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager., • Establishes and develops long term customer relationships providing value and profitability., • Enhances our guests’ stay by creating an inviting atmosphere., • Coordinates and multi-tasks job duties in an active environment., • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests., • Usage of Guest’s name during conversation., • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance., • Conduct sales within the General Store., • Understand the product within the General Store and have the ability to speak to the product., • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests’ accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills.

Job Description The Holiday Inn Washington Central/White House has an immediate opening for an experienced Front Desk/Guest Services Agent available for a full-time flexible schedule in Washington DC. Previous hotel experience required and Opera and IHG Brand experience preferred. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests, • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested., • Promptly respond to and resolve guest complaints, • Answer telephone promptly and properly being polite, courteous, and friendly, • Be friendly, thorough, accurate and efficient in taking reservations, • Be friendly, thorough, accurate and efficient in performing Check-ins, • Assist guests with luggage upon their arrival to and departure from the hotel, • Use the guests’ names, • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Handle messages, wake-up calls, mail, and faxes properly, • Assist guests’ with laundry/dry cleaning needs, • Know of incoming VIPs, • Follow all applicable Company Standard Operating Procedures., • Perform other assignments as directed by the General Manger., • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Be understanding of, encouraging to and friendly with all co-workers, • Be self-motivated and use time wisely, • Maintain open line of communications with each department, • Communicate pertinent information, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Maintain effective communication through the use of meetings, log books and bulletins, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not, • limited to those contained in the associate handbook., • Safety and Security Skills, • Properly handle and account for keys, • Be knowledgeable of policies regarding emergency procedures and security concerns, • Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available, • Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items, • Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets, • Have full understanding of franchise honors program, • Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:, • Verifies all information on reservations check-in; name, address, method of payment, etc., • Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers, • Identifies and records special billing instructions and notifies accounting, • Completes shift closing accurately by getting appropriate approval signatures and authorization codes, • Adheres to hotel policies regarding the use of cash banks, • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift, • Report potential sales contacts to the sales department protection of guests’ room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs occasionally., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Must have finger dexterity to be able to operate office equipment Other: • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: • Starting rate for this position is $19.00 - $21.00/hour, • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • 401(k), • Employee discount, • Parental leave, • Referral program

Job Description We are seeking a Guest Service Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Previous hotel experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skills, • Hours 3-11 and 11pm to 7 am

Job DescriptionSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou)At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family. Located in one of downtown Washington, DC’s most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work. We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams. The roleWe are looking for a Guest Service Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of the Front Desk. Your primary responsibility will be to attend to guest needs ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams’ Leading Quality Standards. What you’ll gainYour potential to represent the best of hospitality is limitless.We offer attractive compensation with excellent benefits:· first-rate medical, dental, life and vision insurance· generous 401K with a 3-to-1 match· free meal in the employee cafeteriaThe Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests, • Handles confidential information, including guest records, with a high degree of integrity, • Promptly and effectively deals with guest requests and complaints, • Answers and routes calls as appropriate; takes guest messages with accuracy, • Responsible for cash drawer contents and transactions during shift, • Maintains accurate records including cash flows, registration card, reservation cards, and property walks, • Assists with sales and marketing efforts as directed by the General Manager, • Offers and properly handles requests for wake-up calls, • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean, • Ensures common area/lobby is clean, • Performs laundry functions as directed, • All other duties as assigned What we are looking for: • 0 – 1+ year of customer service experience, • Passionate about hospitality and creating an exceptional guest experience., • Ability to handle confidential information, including guest records, with a high degree of integrity., • Ability to answer and route calls as appropriate; takes guest messages with accuracy., • All other duties as assigned., • High School degree or better

Job Description The Hotel Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve. Location The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer. Strategic Intent The Guest Service Agent will provide front office assistance and service to our guests. S/he will be integral in the delivery of service on a daily basis and support the mission and vision of the Watergate Hotel. Organizational Structure REPORTS TO: Front Office Manager General Duties and Responsibilities · Provide exceptional service to our guests with personalized, efficient and friendly check in and check out procedures · Handle and assist with resolution of all guest issues; communicate with appropriate departments and follow up to ensure complete guest satisfaction · Possess a high level of expertise on all services and outlet offerings of the hotel, banquet events, groups in house as well as local area attractions, restaurants and cultural events · Handle cash drawer properly as outlined in The Watergate Hotel cash handling policies · Demonstrate teamwork by cooperating with and assisting fellow associates as needed · Address guest preferences recorded in guest history profiles; review profiles and add/edit preferences as needed · Stay current with developments and procedures in the hotel by attending daily Front Office briefings · Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience · Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service associates · Handle guest’s incoming and outgoing correspondence (i.e., facsimile, voice mail messages, email, postal mail, etc.) · Communicate clearly with the Night Auditor and Accounting Department · Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data and reports · Assist with guest arrival and departure experience by maintaining a constant presence on the front desk and in the lobby · Close out each shift effectively and correctly, with a high attention to detail; run all reports as directed by Assistant Front Office Managers and Director of Front Office Operations · Perform any other reasonable projects/duties as required by the Director of Front Office Operations and Assistant Front Office Manager Experience and Requirements • A minimum of 2+ years experience in hotel operations, preferably in a similar position. Luxury hotel experience is strongly preferred., • Excellent communication skills with fluency in English required., • Must be computer proficient including MS Office, Word, Excel, PowerPoint, etc. (prior experience with hotel-specific software such as HotSOS, Opera, etc. will be strongly favored)., • Must be able to work a very flexible schedule that may include overnights, early mornings, late nights, weekends and holidays., • Must be physically able to meet the demands of the position, such as standing/walking for extended periods of time while on shift., • Must possess superior organizational and multi-tasking skills; must be able to remain flexible and adaptable in a fast-paced environment., • Those with multi-lingual abilities will be preferred., • HS Diploma is required; Bachelor’s Degree in Hospitality or related field is preferred.