Buscar empleo: 1000+ ofertas de trabajo de hotel front desk en Estados Unidos (mayo 2025)

Fort Lauderdale Grand Hotel

Receptionist / Secretary

hace 2 meses

Jornada parcial

Fort Lauderdale

virtual receptionist needed

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AC Hotel New York Times Square

FS - Front Desk Supervisor

hace 4 días

Jornada completa

Manhattan, New York

AC Hotel by Marriott Times Square is looking for an engaging, proactive, initiative driven candidate to join our Front Office Team. Candidate must have Hotel Experience and is required to obtain FLSD Certification within 6 months of hiring. Hourly pay is 29.45 - 31.45 National Base Salary Rate: $18.00 - $20.20/hour *Rate depends upon state/market* FS Front Office Supervisor Position: FS-Front Desk Supervisor Department: Property Hourly Position Reports to: General Manager OTO Development is pleased to announce a wonderful opportunity for a FS-Front Desk Supervisor. What will you be doing most days? Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity Anticipate guests needs and go out of your way to maximize the guest experience Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures Maintain proficient administration of the hotel's electronic reservation system Maintain compliance with hotel safety programs and procedures, including emergency and security systems Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner What are the requirements for this position? You have 2+ years experience working in a front desk/receptionist type role You are required to have the Fire Life Safety Director License (FLSD) or successfully complete the class and obtain the certification within six (6) months You love working with people and will go above and beyond for each guests needs You work well with others and enjoying working and being part of a team You have excellent oral, written, and interpersonal communication skills You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests Physical Requirements for this Position This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. Travel Requirements This position would require little to no travel outside the property and surrounding area. About OTO OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team! OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. Brand: AC Hotel New York Times Square Address: New York New York, NY - 10018 Property Description: NY0908D AC Hotel New York Property Number: NY0908D

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infinity global concierge

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments Requirements and skills Work experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations software, like Cloudbeds and RoomKeyPMSUnderstanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsDegree in hotel management is a plus

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Hotel Chamber of Commerce

My name is Nathaniel Clarke, and I am reaching out on behalf of a unique and purpose-driven hybrid initiative: The Chamber of Commerce Guest Staff Affairs, doing business as the Hotel Chamber of Commerce, and our nonprofit wing, the Hotel Advocacy Network (HAN). Together, we are redefining what hospitality can look like — not just at the front desk, but in the hearts and minds of every guest and staff member. We believe that fairness, emotional intelligence, and accountability should be embedded in every guest experience. Our mission is built on three pillars:1. Hotel Chamber of Commerce (HCC) – The For-Profit Arm Supports hospitality operations by offering: The EchoConnect Front Desk System, a real-time AI-powered check-in and loyalty audit tool Staff training modules in empathy, decorum, crisis de-escalation, and human trafficking prevention The Sauti Listener system — a venting tool designed to reduce leadership burnout 1. Hotel Advocacy Network (HAN) – Our Nonprofit Force 2. Leads grassroots and institutional advocacy by: 3. Promoting ethical hospitality standards 4. Offering emotional intelligence programs to under-served communities 5. Campaigning for policy change, diversity, and staff dignity3. League of Hospitality Guardians – The Next Generation of Leadership 6. This signature program under HAN trains and certifies Hospitality Heroes who exemplify: 7. H = Hospitable, E = Empathy, R = Resolution, O = Ownership. 8. Students who intern with us become part of this larger ecosystem — learning from real-world business, tech, and nonprofit experiences, while contributing to meaningful social change. Open Intern Roles: Marketing & Social Media Intern – Create campaigns and promote outreach Nonprofit & Grant Writing Intern – Assist with funding proposals and impact storytelling Tech & Automation Intern – Work on our EchoConnect platform Hospitality Training Support Intern – Help build and document empathy + decorum modules All roles are remote-friendly, with flexible hours, and eligible for college credit (if approved by your institution). Interns receive professional mentorship, a letter of recommendation, and the chance to directly impact the future of hospitality. I've attached a full flyer and listing for your review. We’d love if you could circulate it among your students or post to your job/internship board. Thank you for your time and dedication to student growth. Together, we can build a fairer, smarter, and more human-centered hospitality industry. Warm regards, Nathaniel Clarke Founder, Hotel Chamber of Commerce & Hotel Advocacy Network

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Sin experiencia

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Astoria Delancy Hotel Corp.

Long Island City, Queens

Hotel front desk agent /Night auditor

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Williamsburg, Brooklyn

Check in and check out guests Take and enter phone reservations Attend to guests needs and requests Coordinate with housekeeping maintenance and management

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Overnight Front Desk Manager Location: Hudson Yards Hotel, New York, NY Schedule: Overnight shifts, including weekends and holidays About Us Hudson Yards Hotel is a boutique property at the heart of New York City, blending luxury with a warm, personalized guest experience. Our team is passionate about hospitality, and we believe in creating a workplace where everyone feels valued. Your Mission As the Overnight Front Desk Assistant Manager & Acting Manager on Duty, you will be the primary point of contact for guests and hotel operations overnight. You will ensure smooth check-ins and check-outs, address guest concerns, and oversee the front office team to deliver an exceptional guest experience. In the absence of senior management, you will handle operational decisions, resolve guest issues, and coordinate with other hotel departments to maintain seamless service. Key Responsibilities - Guest Services & Front Office Operations - Serve as the Acting Manager on Duty (MOD) overnight, ensuring efficient front office operations and addressing any guest needs. - Oversee guest check-in/check-out process, ensuring proper identification and payment methods are secured. - Supervise and support the front office team, ensuring all guest interactions are warm, personalized, and efficient. - Handle and resolve guest complaints or service issues that cannot be settled by front desk agents, providing timely follow-up. - Monitor and manage VIP guest arrivals and departures, ensuring all special requests are fulfilled. - Motivate and encourage team members to upsell rooms and services, driving additional revenue. Financial & Administrative Duties - Ensure all folio postings, deposits, and settlements are handled properly and in a timely manner. - Maintain accuracy in cash handling, billing, and financial transactions, ensuring compliance with internal audit procedures. - Prepare and distribute end-of-shift reports to senior management and ensure all key information is documented. Hotel Safety & Operations Oversight - Maintain a visible and proactive presence throughout the hotel, monitoring safety and security. - Coordinate with housekeeping and maintenance to address any urgent facility issues overnight. - Ensure all internal policies and security procedures are upheld to maintain a safe environment for guests and staff. What You Bring - 3+ years of front office experience in a hotel environment, with at least 1 year in a leadership or supervisory role. - Strong problem-solving skills, able to handle guest concerns with professionalism and efficiency. - Excellent communication abilities (verbal, written, and body language) to interact with guests, team members, and management. - Ability to work independently and make operational decisions in the absence of senior leadership. - Strong financial acumen, ensuring accuracy in transactions. - Experience using hotel management systems (e.g., Mews, Opera, or similar). - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Must be legally authorized to work in the United States. Why Join Us? - Opportunity to work in a start-up boutique hotel with a growing and dynamic team. - Gain valuable leadership experience as the overnight Manager on Duty. - Work in a fast-paced, guest-focused environment where every night is unique. If you’re a night owl with a passion for hospitality, apply today and help us create unforgettable guest experiences!

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