Hotel Front Desk Agent (Part Time - Hilton Experienced)
hace 12 días
Lewisville
Job Description The Front Desk Agent is responsible for providing a warm, professional, and efficient welcome to hotel guests while managing check-in, check-out, reservations, guest inquiries, payments, and other front office activities. The role requires excellent communication, customer service, and problem-solving skills to ensure a positive guest experience throughout their stay. Key Responsibilities • Greet and welcome guests in a friendly, professional, and courteous manner., • Handle guest check-in and check-out procedures efficiently and accurately., • Verify guest information, identification, reservations, and payment details., • Process room reservations, cancellations, modifications, and walk-in bookings., • Provide accurate information regarding hotel facilities, services, room types, rates, and local attractions., • Respond promptly to guest requests, questions, and concerns., • Handle guest complaints professionally and escalate issues to the Front Office Manager when required., • Manage cash, credit card, and other payment transactions accurately., • Maintain accurate guest records and update the hotel’s Property Management System (PMS)., • Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to fulfill guest requests., • Monitor room availability and assist with room allocation and upgrades when authorized., • Maintain proper records of daily transactions, guest requests, and front desk activities., • Answer and direct telephone calls and respond to guest emails or other inquiries., • Ensure the front desk and reception area remain clean, organized, and presentable., • Follow hotel policies, procedures, security standards, and guest privacy requirements., • Assist with luggage, transportation arrangements, wake-up calls, and other guest services when required., • Promote hotel services, facilities, packages, and upselling opportunities where appropriate., • Complete shift handovers and communicate important guest information to the incoming team., • Perform other duties assigned by the Front Office Manager or hotel management. Requirements • High school diploma or equivalent; a diploma or degree in Hospitality Management, Hotel Management, or a related field is preferred., • 1–3 years of experience as a Front Desk Agent, Receptionist, Guest Service Agent, or similar hotel position., • Previous experience in a hotel or hospitality environment is highly preferred., • Excellent verbal and written communication skills., • Strong customer service and interpersonal skills., • Professional, pleasant, and well-groomed personality., • Ability to remain calm and professional when handling difficult guests or stressful situations., • Good computer skills and familiarity with hotel PMS software., • Knowledge of Opera PMS or another hotel property management system is an advantage., • Basic knowledge of cash handling and payment procedures., • Strong attention to detail and organizational skills., • Ability to multitask and work efficiently in a fast-paced hotel environment., • Willingness to work flexible shifts, including mornings, evenings, weekends, and public holidays., • Ability to work independently as well as part of a team., • Good knowledge of English; additional languages are an advantage. Key Competencies • Guest Service Excellence, • Communication Skills, • Problem Solving, • Attention to Detail, • Professionalism, • Teamwork, • Time Management, • Conflict Resolution, • Cash Handling, • Sales & Upselling, • Computer/PMS Skills Preferred Candidate Profile The ideal candidate is guest-focused, professional, confident, courteous, and service-oriented, with the ability to create a positive first impression and ensure that every guest receives efficient and personalized service. Powered by JazzHR B2f55zc60i