Leasing Manager
3 days ago
Salt Lake City
Job DescriptionA bit about usAt Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. The impact you’ll have At Placemakr, we believe that finding the perfect place to call home is a transformative experience. As Leasing Manager, you will play an integral role in owning the flawless execution of the leasing function at your applicable property while leading, training and developing Leasing team member(s) to delight our residents and exceed leasing goals. Your mission is to support the front-end of the sales process, from lead generation, tours and move-ins, to reporting, renewals and resident retention, while challenging your team to drive revenue and increase resident satisfaction. We are seeking individuals who will set themselves apart as the leasing subject matter expert and a representative of the building, it’s management and ownership, and thrive in providing world-class service to everyone on-site (including residents and direct team members). As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each resident and team member interaction, lead by example to uphold a positive team culture and own leasing goals and ultimately ensure that our residents are delighted by the experiences the entire Placemakr team creates. This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational. Your typical day • Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider., • Foster a "one team" mentality by collaborating effectively with all property team members contributing to a cohesive and supportive work environment., • Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations., • Spend 75% of your time playing an active role in managing day-to-day execution, including providing support to your leasing team and our residents with any tasks necessary to maintain operational excellence (including marketing, prospecting, touring, completing administrative duties related to lease execution and renewals, and answering resident questions), delegating tasks, resolving delinquent accounts and effectively communicating across departments., • Conduct regular audits of team member’s prospecting messages, tours, lease administration. Move-in files and renewal administration to ensure adherence to company standards. Work with your property leader to provide feedback on observed trends or issues., • Review and approve lease applications, negotiate and execute leases and lease renewals and own ongoing weekly, monthly and quarterly reports as required. Collaborate effectively with and receive approval from property, Area and Asset Management leadership for all negotiations and renewals., • Process rental payments, oversee in-house/external rent collection efforts and own delinquency processes as needed. Review, process and execute all evictions with support and approval from your direct leader, as necessary., • Create and execute leasing competitions, training and coaching for leasing team members to ensure high levels of motivation, improvement and results., • Ideate, communicate and support your team with execution of ongoing resident events, increasing resident satisfaction and retention., • Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, resident renewals, brand standards and consistently positive resident reviews., • Effectively resolve all escalated resident issues with autonomy and in a timely manner, exercising exceptional judgement and decision-making skills., • Consistently train new hires on resident satisfaction and leasing operational standards and share best practices with new and tenured colleagues to foster a culture of continuous improvement., • Own the day-to-day management of your team of Leasing Agent(s), by leading daily stand-ups and chat-ins, providing in-the-moment feedback, consistently coaching, counseling and developing all team members, tracking and documentation of time and attendance infractions and ensuring coverage for any call-offs., • Own scheduling creation and communication for your team, utilizing market trends and following all Placemakr scheduling policies and procedures., • As the leader of the department, own performance management processes and hiring decisions for your Leasing team, with support from your property leader., • Additional duties and responsibilities, as assigned. What it takes, • 4+ years of experience in multi-family leasing (required) with experience in a Class-A or lease-up building (strongly preferred), • 2+ years of experience as a team lead, supervisor or mentor, which allows you to excel at supervising all resident-facing team members, • Previous experience with weekly, monthly and quarterly leasing reports, • Previous experience with property management system(s) and/or lease administration systems (Yardi strongly preferred), • You are knowledgeable about leasing rules and FFH regulations, and have strong skills in negotiating and closing deals, • Previous experience communicating effectively (including utilizing proper grammar, spelling and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing., • Previous experience with creating schedules, supporting performance management and assisting in interviewing in alignment with Placemakr standards., • Demonstrated experience effectively resolving escalated resident issues with a high-level of autonomy, including payment and/or delinquent account issues and reconciliations., • Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way., • You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support., • You embody our Property Team Mission of Customer, Consistency and Community (Norms), • You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right., • Leasing Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Leasing Managers and an exceptional guest experience. Our benefits & perks, • Competitive salary, • Generous monthly performance bonus program, • Company stock options, • 401k + 4% employer matching program, • Medical, Vision & Dental Insurance plan options, • Flexible Spending Account & Health Savings Account options, • 20 days of paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!, • PTO increases to 25 days per year after 2.5 years of employment, • Up to 8 floating holidays per year so you can celebrate what matters most to you!, • Monthly cell phone reimbursement and health & wellness stipend, • Management Training Program, • Paid Parental Leave, • Paid Life Insurance, • ZayZoon as an option to access your paycheck before your payday
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