Business Services Coordinator
2 days ago
Wilmington
Job DescriptionDescription: INTRODUCTION The Davis Community is a vibrant senior living neighborhood and has been a proud corporate citizen of Wilmington, NC for over 60 years. Established as a skilled nursing facility in the early 1960s, Davis quickly became the premier healthcare center for senior care, and while they have grown and evolved, adding to services offered, we continue to be highly regarded in the region as a community that emphasizes compassion, care, and show of respect and dignity for residents. AT A GLANCE: o 77-acre, single-site Senior Living Community; Independent, not-for-profit organization o Independent, not-for-profit, and non-faith based organization o Backed by affiliated $18M Asset Foundation o Located in the Porter’s Neck area of Wilmington, NC o Approximate annual revenue of $40M and growing o Approximately 400 total residents o Approximately 400 total employees o SUMMARY OF SERVICES: Offering varying levels of senior care, from IL, AL, Skilled, MC, and Rehab, many individuals and their families have been served well over the years, as The Davis organization continues to grow and evolve, meeting the demands of the market climate and ever-fluctuating changes in the industry. Davis has undergone two significant transformations in their history, first with moving from a traditional medical-model nursing facility structure to a more home-like structure, renovating the existing healthcare facility into 10 “households” where our residents and staff operate as a family unit, allowing emphasis for a resident’s individual choice, privacy parameters, and home-like comforts. Secondly, in June 2023, Davis completed a $90M bond-financed expansion, broadening our business model to add Independent Living and compelling amenities to attract active adults to join a vibrant, engaging community. Our community works diligently to ensure that the founder’s original vision and mission prevail while continuing to build and scale the business to remain relevant and competitive in our dynamic marketplace. To this end, excellence is sought in reaching targeted metrics and KPIs for all associates, working and collaborating as unit teams to meet/exceed collective goals. COMMUNITY CULTURE At The Davis Community, deliberate and diligent efforts are made to emphasize and focus on an underlying culture of respect and service that can be seen and felt by all. Employees, residents, and guests of the community are treated with respect and personalized care to the best of the organization’s ability. The desire to continue to elevate all aspects of services is preeminent so that Davis can provide an empowering and caring retirement atmosphere filled with friends, enjoyment, and a fulfilling sense of community. We spend about 2,000 hours per year at work. Why not make that time matter? For us, ‘work that matters’ is less about what you do, and more about how you do it. Our Leading advantages include: • State-of-the-art Facilities, • On-demand Pay, • Benefits begin after 30 days, • Low-cost lunches, • Free Membership to our gym and indoor pool, • Shift differential, • Work-life Balance, • Growth The Davis Community requires that all current and new employees, including contract staff, receive an annual influenza vaccination and TB skin test unless a reasonable or disability accommodation is granted. We are looking for compassionate and dedicated caregivers to provide direct personal care for our residents in a manner that is consistent with our assisted living philosophy. Here at The Davis Community, each resident is a unique individual who receives a person-centered care plan. Our caregivers are an essential part of making our residents daily experiences worthwhile, safe and happy while fostering a sense of independence. Our residents are not nameless faces and neither are those who care for them. If you are interested in being a valued member of a healthcare team that works together for those in our care, The Davis Community is a great fit for you. We value compassionate and dependable team players. Apply now if you are interested in a fulfilling and service-orientated career! We offer competitive pay, flexible hours, benefits, and other perks. BASIC PURPOSE: The Business Services Coordinator is responsible for a variety of complex, confidential administrative duties. The role is responsible for the day-to-day operations of the front desk and reception/concierge staff. As Business Services Coordinator, you will oversee hiring, training, disciplinary actions, and dismissing staff members. M AJOR WORK ACTIVITIES: • Lead the reception/concierge team in providing excellent customer service to all residents, guests, and fellow coworkers., • Manage day-to-day operations of the front desk including opening and closing procedures, staff behavior, and customer intake procedures., • Interview, hire, and train reception staff in procedure and policy procedures and customer service expectations., • Schedule staff to ensure adequate coverage for the front desk., • Operates telephone switchboard, directs calls appropriately, and takes messages. Enter work orders if needed., • Greets and directs visitors and residents; answers their questions to the best of their ability., • Resolve customer complaints and provide solutions to staff disputes., • Maintains resident census, resident directory, business files, call bell system, phone lists, etc..., • Follows reception area procedures during fire alarms., • Responsible for ordering and receiving office supplies including supplies for other office equipment., • Responsible for front desk petty cash box., • Performs clerical duties as needed., • Perform other duties and responsibilities as assigned. Requirements: KNOWLEDGE, SKILLS WORKING CONDITIONS: • Works in a well-lighted environment with exposure to moisture, heat, cold, odors, equipment, chemicals, etc., • Physical exertion is required. Intermittent lifting, pushing, and carrying objects up to 50 pounds. Physical exertion is also described as standing, kneeling, and bending., • Minimal exposure to infectious diseases., • Must be able to multitask and have strong organizational and time management skills., • Must be able to operate all types of office equipment., • Must be able to use a computer, having both word processing and spreadsheet skills. Education: Associated Degree or equivalent training with at least 2 years of previous experience. Must possess strong written and interpersonal skills. Licensure/ Certification: Experience: Must have strong computer skills. Proficiency with Microsoft Office and other computer applications. Ability to read, write, and communicate effectively in English. • Excellent time management skills and ability to multi-task and stay organized. • Able to work weekends and holidays as needed. Previous experience working with seniors is strongly preferred. An equivalent combination of education and experience may be considered.
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