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Job Description Rockstar is recruiting for a fast-growing, venture-backed SaaS company that is transforming enterprise accounting through powerful integrations, intuitive design, and AI-driven automation. The client’s leadership team includes top engineers and finance professionals from leading technology and finance companies, and they are backed by premier Silicon Valley investors. Their mission is to streamline and automate accounting processes, enabling teams to focus on strategic, high-impact work. About the Company The client is eliminating the pain of enterprise accounting through powerful integrations, intuitive design, and AI-driven automation. By consolidating processes into a single, easy-to-use platform and automating repetitive tasks, accounting teams are freed to focus on strategic, high-impact work—achieving more with fewer resources. The team is led by top engineers and finance professionals from companies such as Robinhood, Bolt, EY, Facebook, Twitter, Netflix, Amazon, Google, Airbnb, Rubrik, and more. Together, they are using extensive industry experience to transform the way businesses manage their finances. The company is backed by leading Silicon Valley investors, having raised the largest seed round in its category with support from top-tier VCs such as Kleiner Perkins and Audacious Ventures. This funding has enabled the launch of a fully operational product and the onboarding of several major customers. Role Overview • Collaborate with account executives to manage complex deal cycles involving multiple stakeholders., • Conduct customer-facing activities such as technical discovery calls., • Design and present tailored demos based on customer and business needs., • Oversee and execute technical proof-of-concept (POC) processes., • Design and configure the company’s products based on customers' accounting workflows., • Configure and tune AI systems within the platform., • Develop implementation scoping documents for each customer that launches with the platform., • Work with the engineering team to build out integrations for different transaction systems such as revenue, billing, accounts payable, etc., • Troubleshoot, debug, fix, and upgrade software to ensure reliable and robust performance in production environments., • Provide ongoing support and maintenance for deployed solutions. Qualifications • 3+ years of experience in public accounting as a staff accountant, accounting manager, or controller., • Bachelor’s degree in Accounting or Finance, with strong knowledge of US GAAP accounting principles., • Extensive experience with Excel, Google Sheets, and other spreadsheet software., • Strong knowledge of basic accounting procedures and principles., • Excellent communication (written and verbal), interpersonal, and consultative skills., • Well organized and able to multitask and execute multiple implementations simultaneously., • Highly energetic, positive, and passionate team player with strong interpersonal skills and a collaborative orientation., • Attention to detail and ability to make decisions quickly.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job Description At SimplyInsured we are on a mission to eliminate fear in health insurance. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. Job Summary: As an Account Manager- Strategic Partnerships, you will play a crucial role in developing and managing partnerships to drive the growth of the company. This role will lead our efforts in managing strategic partnerships and key client relationships. This role requires a combination of being a self-starter, having business savvy, being a critical thinker, and being an excellent relationship builder!. If you are passionate about driving business growth and cultivating lasting relationships, this role may be for you! In this role will report to the CEO. This is a fully remote role. How you'll make an impact: • Building and maintaining strong, long-term relationships with key channel partners, acting as the main point of contact, and ensuring client satisfaction., • Developing and executing strategic account plans to drive client growth and achieve mutual business objectives., • Identifying new business opportunities within existing accounts and conducting effective, well-organized business reviews, • Working closely with internal teams to deliver tailored solutions and meet client needs from onboarding and integration to post-launch and beyond., • Tracking key performance indicators (KPIs) and reporting on account performance to senior management., • 5+ years of experience in account management roles, • Having experience within a early-stage startup or insurtech company is highly preferred, • Exceptional presentation and interpersonal skills and ability to distill complex issues into the structured framework and concrete plans Generous stock option packages Competitive compensation package with an annual bonus in addition to base pay "Take what you need" time off plan 100% Medical, Dental, and Vision Insurance coverage FSA plan 401k A values-based culture that invests in employee success Compensation: The base salary range for this position is $90,000-$130,000 We have a market-based compensation structure. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. The range provided is just one component of total compensation, including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options. Our Culture: We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionCompany Description Wonderful Wines, the premium wine division of The Wonderful Company, unites three iconic wineries — JUSTIN Vineyards & Winery, Lewis Cellars, and Landmark Vineyards — under one visionary umbrella. Known for innovation, entrepreneurial drive, and relentless pursuit of excellence, our mission is to craft extraordinary wines and unforgettable experiences. From JUSTIN’s Bordeaux-style blends in Paso Robles, to Lewis Cellars’ award-winning Cabernet Sauvignon in Napa Valley, to Landmark’s expressive Sonoma Coast Chardonnay and Pinot Noir — our portfolio showcases the best of California’s winegrowing regions. As part of The Wonderful Company — a Fortune Top 100 Place to Work and PEOPLE’s #1 Company That Cares — we’re committed to making a difference for our people, our planet, and our customers. Under the direction of the VP of Sales & Commercial Operations, the Director of Sales & Commercial Operations (California) is responsible for driving sales execution and ensuring the successful implementation of national and independent on and off-premise programs. This role partners with distributors to develop and implement sales strategies, monitors distributor performance, and addresses gaps proactively. The Director ensures seamless execution of programs across all channels while motivating the team to achieve sales and revenue targets. Success in this role means driving measurable growth, cultivating strong partnerships, leading with integrity, and bringing the voice of the brand to life in every market we serve. Job Description Sales Strategy & Execution: • Lead the execution of national and independent on- and off-premise sales programs, ensuring alignment with corporate goals and distributor capabilities., • Develop and oversee strategies to enhance distributor engagement and execution of sales programs across all markets and account types., • Monitor distributor execution of sales programs, identifying gaps and implementing corrective actions to maximize effectiveness., • Partner with internal stakeholders to align sales execution with brand marketing strategies and promotional campaigns., • Establish and drive sales goals, incentives, and pricing strategies for distributors, ensuring alignment with revenue and margin targets., • Work closely with distributors to execute on-premise and off-premise programming, ensuring strong retail activation and market execution across national and independent accounts., • Conduct regular business reviews with distributor leadership to assess performance, identify opportunities, and drive continuous improvement., • Track and analyze key sales metrics, program effectiveness, and market execution to drive data-informed decision-making., • Utilize sales data, inventory reports, and market feedback to proactively address performance gaps and optimize execution across national and independent accounts., • Build and maintain strong relationships with distributor General Managers (GMs) and Vice Presidents (VPs) to ensure alignment on sales execution strategies., • Organize and lead quarterly and annual national and state-level business meetings with distributors to review program performance and refine execution strategies., • Drive a high-performance sales culture focused on execution, accountability, and results., • Provide coaching and guidance to sales teams to improve field execution and sales performance., • Develop and implement sales training programs that enhance execution excellence and distributor engagement.Qualifications You are a visionary sales leader with deep experience in the wine and beverage industry and a proven ability to manage complexity, lead teams, and grow premium brands. You thrive in fast-paced environments, build trusted relationships, and bring a combination of strategic rigor and creative problem-solving. You lead with purpose, develop people with intention, and drive performance through clear expectations and strong partnerships. You ensure distributors and accounts are aligned with business goals and consistently deliver results. • Minimum of 7 years of sales experience in wine and spirits, • Deep understanding of distributor management, pricing strategy, and sales execution across diverse markets, • Strong analytical and financial management acumen, • Outstanding leadership, communication, and interpersonal skills, • Proven ability to coach and inspire high-performing teams, • Experience designing and evaluating incentive programs, promotional plans, and pricing models, • Proficiency with tools such as iDIG, KARMA, and VIP Price 2.0, • Strategic thinking and adaptability to evolving market conditions, • A true passion for premium wines and a commitment to quality, innovation, and long-term brand building You will lead a regionally focused, results-oriented wholesale sales team and collaborate with colleagues across Sales, Marketing, National Accounts, Trade Marketing, Operations, and Analytics. Together, your work will help shape the commercial future of our brands and ensure long-term success in the market. Why This Role Matters This role is a key driver of Wonderful Wines' growth and brand strength. Through strong distributor partnerships, disciplined execution, and bold leadership, you’ll help position our portfolio as the preferred choice in premium wine. Growth Path Outstanding performance in this role opens the door to broader opportunities across the organization. You’ll play a critical role in shaping regional and national strategy, mentoring the next generation of sales leaders, and contributing meaningfully to the long-term success of Wonderful Wines. Working Conditions • Hybrid work model with remote flexibility and periodic on-site presence, • Frequent regional travel and occasional national travel Additional Information • Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:, • 24/7 online physician consultations, • virtual mental health resources, • life coaching, • engaging employee community groups, • cash rewards for healthy habits and fitness reimbursements, • library of on-demand fitness videos, • Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units., • Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses., • Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward., • Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace., • Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com. The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. EEO is the law - click here for more information

Job DescriptionAbout Us We are Sila, a next-generation battery materials company. Our mission is to power the world's transition to clean energy. To create this future, our team is building a better lithium-ion battery from the inside out today. We engineer and manufacture ground-breaking battery materials that significantly increase the energy density of batteries, while reducing their size and weight. The result? Smaller more powerful batteries that can unlock innovation in consumer devices and accelerate the mass adoption of electric cars to eliminate our dependence on fossil fuels. We're tackling one of the biggest challenges of our time every day, and together we're redefining what's possible. Are you ready to be a part of a team committed to changing the world? Who You Are As an Account Manager - Defense & Emerging Tech, you are the key driver in building strong customer relationships and executing account strategies across diverse and innovative market segments. You work with cell makers and OEMs focused on end applications such as drones, robotics, eVTOLs, AI devices, and other next-generation technologies. You are responsible for developing engagement strategies and account plans for both existing and prospective customers. Collaborating closely with internal and external technical and commercial stakeholders, you identify, qualify, and advance commercial opportunities that align with Sila's commercial strategy and product roadmap. You are a confident voice in meetings, offering guidance and sharing your market knowledge, and you are able to develop and maintain strong relationships at all levels, from executive leadership to working teams. Your responsibilities also include crafting contractual agreements and multi-year forecasts. Responsibilities and Duties • Develop and execute account strategies for all key accounts in the domestic markets., • Cultivate and strengthen relationships with key decision-makers at customers, both for yourself and other team members., • Develop and execute engagement strategies to achieve revenue targets., • Forecast demand across key accounts, creating multi-year projections to inform strategic planning and resource allocation.Knowledge and Skill Requirements, • Proven experience in business development, account management, and project management with OEM customers., • Minimum of 5-7 years of experience selling into consumer electronics and/or defense supply chains, especially novel products requiring physical integration., • Exceptional communication and interpersonal skills., • Strong negotiation, interpersonal, and problem-solving abilities., • Must be US citizenPhysical Demands and Working Conditions, • Operate a computer and other office equipment, such as a laptop, copier/printer, etc in a fixed location, • Expect to travel, mostly domestically, around 30% of the time The starting base pay for this role is between $136,000 and $172,000 at the time of posting. The actual base pay depends on many factors, such as education, experience, and skills. Base pay is only one part of Sila's competitive Total Rewards package that can include benefits, perks, equity, and bonuses. The base pay range is subject to change and may be modified in the future. #LI-Onsite Working at Sila We believe that building a diverse team at Sila helps us amplify our individual talents. We are an equal opportunity employer and committed to creating an inclusive environment where good ideas are free to come from anyone. We are proud to celebrate diversity and all qualified applicants are considered for employment without regard to gender, race, sexual orientation, religion, age, disability, national origin, or any other status protected by law.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions$75,000 - $90,000 per year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in About the Role: We are seeking a driven and dynamic individual to join our North America Market Partnerships team in the San Francisco office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems. As a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc). This role is for the Aircall office San Francisco (at least two days per week at the office).Key Responsibilities: • Partner Recruitment & Onboarding:, • Identify, recruit, and onboard new Salesforce Channel Partners (or System Integrators) that align with our strategic objectives and target markets., • Develop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity., • Educate partners on Aircall's products, services, value proposition, and sales processes., • Partner Relationship Management:, • Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations., • Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities., • Conduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans., • Revenue Generation & Sales Enablement:, • Develop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets., • Provide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral., • Collaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners., • Track and report on partner performance metrics, including pipeline, closed deals, and revenue attribution., • Forecasting & Reporting:, • Accurately forecast partner sales and contribute to overall company revenue projections.Provide regular reports on partner performance, activities, and market insights to management., • Program Development & Optimization:, • Contribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives., • Work cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements., • Stay informed about industry trends, competitive landscape, and best practices in channel management.Qualifications:, • Bachelor’s or MSc degree in Business, Sales, Marketing, or a related field., • You have at least 2-3 years of experience, ideally in Partnerships, or in Sales or Account Management roles., • You have a Sales mindset, always looking for the next business opportunity., • You have a strong understanding of SaaS business models and an interest in technology., • Analytical and strategic thinking abilities, KPI driven approach., • Excellent communication, negotiation, and interpersonal skills.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionHey How is it going Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions End We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout Us: We are a global leader in data center solutions, offering a comprehensive range of colocation, interconnectivity, and cloud services designed to empower businesses in their digital transformation journeys. With a focus on delivering exceptional service, we support multinational enterprises and fast-growing technology companies as they scale operations globally. Position Summary: As a Global Sales Account Manager, you will be responsible for driving business growth by managing and expanding relationships with US-based multinational companies and rapidly growing global technology firms. This role requires a deep understanding of the data center industry, a strategic approach to sales, and the ability to deliver tailored solutions that meet the unique needs of these dynamic organizations. Key Responsibilities: 1. Sales Strategy & Revenue Generation Develop and execute sales strategies to achieve revenue targets in the US multinational and global technology verticals. Identify, qualify, and pursue new business opportunities with prospective and existing clients. Lead the sales process, from initial engagement through contract negotiation and closure. 2. Account Management & Relationship Building Build and maintain strong relationships with key decision-makers and influencers at client organizations. Act as the primary point of contact for assigned accounts, providing strategic guidance and support. Conduct regular account reviews, offering insights and recommendations to maximize customer value. 3. Industry Expertise & Solution Selling Understand the challenges and requirements of multinational companies and technology firms, including scalability, connectivity, and compliance. Present customized solutions that align with client objectives, leveraging our global data center footprint. Stay informed on industry trends, emerging technologies, and competitive offerings. 4. Collaboration & Internal Coordination Work closely with internal teams, including product management, marketing, and operations, to deliver exceptional customer experiences. Provide regular sales forecasts, pipeline updates, and market intelligence to leadership. Participate in account planning sessions and contribute to the overall sales strategy for global accounts. 5. Market Development & Brand Representation Represent the company at industry events, trade shows, and customer meetings to promote our brand and solutions. Develop and deliver compelling proposals, RFP responses, and presentations tailored to client needs. Collaborate with cross-border teams to unlock opportunities for global account expansion. Required Qualifications: Bachelor’s degree in Business, Sales, Technology, or a related field. MBA is a plus. 5+ years of sales experience in the data center, cloud, or IT infrastructure industries, with a focus on enterprise and multinational accounts. Proven track record of achieving or exceeding sales quotas, particularly with US-based multinational and technology companies. Strong understanding of the requirements and challenges faced by global technology firms, including scalability and compliance. Excellent negotiation, communication, and presentation skills. Experience working in global sales environments with cross-functional teams. Proficiency in CRM tools (e.g., Salesforce) and other sales enablement platforms. Willingness to travel as needed to meet with clients and teams (up to 50%). Preferred Qualifications: Experience working with large, high-growth technology companies or Fortune 500 enterprises. Familiarity with global colocation, hybrid cloud, and interconnectivity solutions. Certification or training in sales methodologies such as SPIN, MEDDIC, or Challenger.Benefits· Medical, Dental and Vision Coverage · Basic Life Insurance and AD&D· Short-Term and Long-Term Disability Insurance· Flexible Spending Account (FSA)· 401(k) with company match· Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays· Tuition Reimbursement Program· Gym Reimbursement Program · Employee Assistance Program (EAP) · Wellbeing Solutions Program KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where. For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionWe believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Account Management team in Plaid’s Fintech customer segment leverages our deep technical, product, and industry knowledge to help our Fintech-focused customers build and scale amazing applications. We act as partners, advisors, and advocates for our customers to shape how consumer and business interactions with their finances will drastically improve in the coming years. Plaid is looking for an experienced customer-facing professional to manage and grow our client relationships with a portfolio of the most strategic customers in our Fintech segment. Many of these customers are long-term partners and already drive significant revenue for Plaid. The account manager will be responsible for further deepening relationships and fostering the next stage of growth with these clients. The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships with large, strategic clients, including developing a deep understanding of customer priorities, motives, and key drivers, and cultivating existing and forging new senior stakeholder relationships; is deeply curious and solutions oriented; and has demonstrated success working internally and cross-functionally to drive solutions for customers. You will be the primary point of contact for your customers and will work with them on all stages of integration, scaling, product expansion, and partnership management. You will be responsible for working directly with key stakeholders ranging from developers to executives to help them create the applications that will empower businesses and consumers with their financial data. Responsibilities • Own overall relationship with customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions., • Manage partnership, commercial, and technical initiatives; develop and implement strategies that increase existing and new product adoption, engagement, and growth at scale to drive revenue., • Lead key partnership initiatives including ongoing checkpoints, quarterly business reviews, and technical escalations; identifying critical goals and key performance indicators to clearly understand and measure client satisfaction., • Be a strategic advisor and provide consultative guidance on Plaid and industry best practices as customers build and scale their applications., • Enable successful and consistent renewals to maintain existing segment revenue, as well as identify and execute on new growth opportunities with customers in support of the Sales team., • Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s., • Partner and collaborate with internal cross-functional counterparts such as Account Executives, Sales Engineers, Technical Support, Legal, Engineering, and Product teams to drive successful outcomes for Plaid and our customers.Requirements, • 7+ years of relationship management experience with large organizations or strategic customer portfolios in financial services or technology industries., • Ability to collaborate closely with Plaid’s technical teams to ensure customer application launches are timely and successful; previous B2B technology experience is a strong plus., • Ability to partner with Sales teams to drive successful outcomes for Plaid customers; previous deal experience strongly preferred., • A strong business generalist with an acute product sense and ability to drive revenue growth., • Ability to quickly understand new technologies and complex concepts., • Ability to solve complex customers challenges through creative problem solving and collaboration with cross-functional teams.

Job DescriptionCompany Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.Job Description SCOPE OF POSITION Develop, maintain and measure Expeditors’ world-wide activity with your customer(s). Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with our execution teams and the customer(s). REPORTING STRUCTURE Customer Retention and Development Manager PEER POSITION District Sales Executive or Global Sales Executive JOB EXPECTATIONS & KEY RESPONSIBILITIES • Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business., • Create and communicate a global strategic business plan in alignment with the customers’ and Expeditors’ company goals., • Penetrate customers’ organization structure at all levels, developing relationships beyond the main point of contact at all locations., • Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors., • Improve your personal knowledge of your customers’ supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor., • Initiate value add solutions based on Expeditors service offerings and technology., • Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service., • Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI’s, service deliverables and initiatives)., • Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting your efforts., • Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives., • Establish and monitor performance standards according to agreed KPI’s., • Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively., • Highlight and escalate customers at risk., • Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through BI portal (LAM accounts)., • Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint., • Ensure customer is properly set up in CRM & customer account according to CHQ expectations., • Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times., • Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable., • Travel when necessary. JOB EXPECTATIONS & KEY RESPONSIBILITIES • Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business., • Create and communicate a global strategic business plan in alignment with the customers’ and Expeditors’ company goals., • Penetrate customers’ organization structure at all levels, developing relationships beyond the main point of contact at all locations., • Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors., • Improve your personal knowledge of your customers’ supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor., • Initiate value add solutions based on Expeditors service offerings and technology., • Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service., • Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI’s, service deliverables and initiatives)., • Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting your efforts., • Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives., • Establish and monitor performance standards according to agreed KPI’s., • Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively., • Highlight and escalate customers at risk., • Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through BI portal (LAM accounts)., • Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint., • Ensure customer is properly set up in CRM & customer account according to CHQ expectations., • Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times., • Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable., • Travel when necessary. ONE-ON-ONE MEETING PREPARATION WITH CRDM Account Managers are responsible to meet regularly with their CRDM/DM to ensure they are on track with meeting AM expectations. Preparation for these meetings includes the following: • Network Diagram review for all key customers, • IISB review for all key customers, • Customer Engagement Toolkit – AM to update presentation slides (12-24) for all key customers, • ERS (Expeditors Revenue Summary) for all key customers, • SAS (Yield Management) CAM-GAM Only, • Yield Management Reports – LAM Only, • Time Spent Review - start, stop, continue doing, • Product-GEO-Value Add Diversification for all key customers MEASUREMENT OF SUCCESS • Meet Expeditors AM measurement criteria as per below., • Retention Rate, • Revenue Growth, • Product & GEO Diversification, • Relationship AlignmentQualifications QUALIFICATIONS • University or equivalent business qualifications, • Minimum 3 years Expeditors’ or industry experience, • Proven work experience in business development, • Knowledge of Expeditors’ product and services, • Knowledge of required Expeditors’ operating systems, • Proficient in MS Office and CRM software, • Ability to communicate up and down management hierarchy with equal effectiveness, • Strong presentation skills, • Strong analytical skills, • Proven problem solving and interpersonal skills, • Charismatic with an ability to connect Additional Information Expeditors offers excellent benefits • Paid Vacation, Holiday, Sick Time, • Health Plan: Medical, Prescription Drug, Dental and Vision, • Life and Long Term Disability Insurance, • 401(k) Retirement Savings Plan (US only), • Employee Stock Purchase Plan, • Training and Personnel Development Program, • The wage for this position is $100,000 - $150,000 All your information will be kept confidential according to EEO guidelines.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionABC Industries was founded in 1962 and is one of the leading providers of specialty widgets in the world. Our company is well known for a vibrant and collaborative culture where innovation thrives, and every team member feels valued and empowered. We believe in open communication, mutual respect, and a supportive environment that encourages growth and development. We're passionate about creating a workplace where people can be their best selves, make a real impact, and enjoy their work. Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionA BIT ABOUT USLever was founded 13 years ago to tackle the most strategic challenge that companies face: how to recruit and hire top talent. We’re building the next generation of hiring software that companies like Netflix, Atlassian, KPMG, and McGraw-Hill Education rely on to grow their teams. We've rethought the talent acquisition paradigm and are the innovation leaders in our space and looking for the right people to join us as we scale. We’re extraordinarily proud of the company we’ve built so far (not to mention humbled to be recognized as the #1 place to work in San Francisco, as well as a top workplace in the entire United States). Our people are Lever’s biggest competitive advantage and we’ll continue investing in our “Leveroos” and people-first culture. THE CHALLENGELever is used by 4000+ customers globally including some of the fastest growing companies and many of the most innovative talent teams. Lever customers range from small business thru enterprise and we have a global team of professionals focused on making them successful with Lever from the start and ongoing as they evolve. We’re looking for our first ever Professional Services Sales Manager to elevate our approach to partnership between Sales and CXS as we continue our impressive growth. This is a unique opportunity to help define both the role and our strategy as we scale regionally and continue our international expansion. As the Professional Services Sales Manager, you will support our Sales and CXS teams, as well as our prospects and customers, support discovery, help qualify, represent the value of our delivery services, scope complete solutions, and evolve our how we communicate and engage our prospects and customers. Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessionsPay:This position’s anticipated pay range is provided above; final exempt salary or non-exempt hourly pay will be dependent on experience level as well as considering a % based geographic differential based on where the final candidate will be working. Geographic differentials are used to recognize and reflect cost of labor differences between geographic markets.THE LEVER STORYLever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Atlassian, KPMG, and McGraw-Hill Education, and thousands more leading companies, Lever means you hire the best by hiring together. Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionABOUT SITELINE Siteline is a Series A SaaS startup in the construction space. We're a team of 25 full-time employees who live and work remotely across the US, with a small in-person office in San Francisco. What problems are we solving?We're on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn't evolved in decades, and construction is one of the slowest industries to get paid in. We've found a unique wedge into this huge market and are growing quickly.Why are we building this?Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We're reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us. The Role Siteline is seeking an Account Manager (CSM) to join our team. In this high-impact role, you'll serve as a trusted post-onboarding partner and advisor to our customers. You will own the customer relationship after implementation, translating product usage into tangible business value. Your core mission will be to solidify customer loyalty, which directly translates into superior retention rates, successful contract renewals, and account expansion. As the definitive voice of the customer, you will champion their needs internally, collaborating cross-functionally to ensure Siteline continuously evolves to meet and exceed customer expectations. We are looking for someone ready to drive both customer satisfaction and significant business growth. What You'll Do • Manage your book of customer accounts by overseeing all post-implementation needs – ongoing training/support, milestone check-in calls, escalations, account expansion, retention, and contract renewals, • Proactively identifying both growth opportunities and potential risks within your accounts and developing clear, effective solutions to address them, • Facilitate seamless account transitions from the Onboarding team and manage the resolution escalations originating from the Support team., • 4+ years experience managing a book of business in a SaaS or tech environment servicing mid-market customers through strategic engagement, • A proven track record of expanding and retaining customer accounts, with direct experience negotiating renewal contracts, • Customer-facing experience with a product that serves industries that are slow to adopt new technology is strongly preferred, • Comfortable working in a fast-paced, startup environment along with willingness to execute and build from the ground up with a "no task too small" mindset, • Competitive Salary: We provide a salary that reflects your skills and experience, along with opportunities for performance-based bonuses. Salary range: $85,000-$120,000 depending on skillset and experience., • Health & Wellness Benefits: Comprehensive health, dental, and vision insurance to support your well-being, along with wellness resources. Healthcare is covered at 100% for employees on the gold plan, and 50% for dependents., • Professional Development: Annual $1K learning stipend to use toward classes, certifications, conferences, or other meaningful career development., • Collaborative Culture: Join a supportive team that values creativity, innovation, and open communication, where your ideas are encouraged and celebrated., • Equity Ownership: As a fast-growing startup, we offer equity to ensure that you share in our success as we grow together.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description At Reltio®, we believe data should fuel business success. Reltio's AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our "Customer First", we strive to ensure their success. We embrace our differences and are "Better Together" as One Reltio. We are always looking to "Simplify and Share" our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We "Own It". Every day, we innovate and evolve, so that today is "Always Better Than Yesterday". If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you're ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let's talk! Job Summary: The Regional Vice President (RVP) of Sales leads a team of Enterprise Account Executives selling the Reltio platform into large enterprise accounts across multiple industries. This people manager role is responsible for developing and executing sales strategies, driving revenue growth, leading cross-functional collaboration, managing accurate forecasting, and developing high-performing sales talent. The RVP serves as a critical business leader responsible for delivering sales results while upholding Reltio's values and operating as a trusted partner internally and externally. Job Duties and Responsibilities: (MGR: Knowledge | People Management & Leadership | Strategic Impact) • Lead, develop, and manage a team of Enterprise Account Executives responsible for new customer acquisition and expansion within existing accounts., • Formulate and execute territory and account strategies aligned with company goals to maximize growth, revenue, and market share., • Drive disciplined pipeline development, accurate forecasting, opportunity management, and sales reporting., • Partner cross-functionally with Sales, Marketing, Pre-Sales, Partner Alliances, Services, and HR to drive business outcomes and enable successful customer engagements., • Manage all sales activity across assigned accounts, including resource allocation, sales cycle progression, account planning, and deal closure., • Engage directly in customer pursuits, including CxO-level presentations, value proposition development, negotiation of pricing and contracts, and complex deal structuring., • Cultivate relationships with key alliance partners and influencers to drive strategic opportunities and expand Reltio's market presence., • Deliver continuous coaching, mentoring, and professional development to Account Executives to foster a high-performance, accountable sales culture., • Maintain active and accurate CRM data, including pipeline, forecast, and deal stage details to inform business operations and executive reporting., • Contribute to field marketing activities and events to support lead generation, brand awareness, and customer engagement (Experience & Education | MDM Experience) • Bachelor's degree required., • Minimum 5+ years of enterprise sales leadership experience managing teams of six or more quota-carrying sales professionals., • Proven track record of consistent quota overachievement (top 10–20% performer in previous roles)., • Strong experience selling SaaS, PaaS, or other cloud-based solutions to large enterprise accounts., • Experience managing complex sales cycles from initial discovery to close, including contract negotiation and executive engagement., • Strong understanding of enterprise software solutions such as ERP, CRM, analytics, MDM, data quality, data integration, or data management., • Proven ability to lead team selling efforts and coordinate cross-functional resources to drive successful outcomes., • Skilled in sales coaching, mentoring, and team development., • Ability to manage both new business and existing customer expansion opportunities., • Strong CRM experience (Salesforce.com preferred), Microsoft Office proficiency, and accurate sales forecasting discipline., • Willingness to travel as needed (estimated up to 50%)., • Previous experience with sales methodologies such as RADAR/Complex Selling, TAS, Solution Selling, or SPIN., • Experience successfully running field marketing campaigns and events in partnership with Marketing., • Prior experience mentoring or onboarding new sales or pre-sales team members., • Strong strategic engagement, consultative selling, and business planning capabilities., • Strong personal productivity tools including Salesforce.com, Google Applications, Microsoft Word, PowerPoint, and Excel.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job Description PIVOT INTERIORS Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether planning our Customer Experience program, developing multi-pronged marketing strategies, or designing projects for our innovative clients, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless. Your Role at Pivot As an Account Manager, you will be responsible for the planning and management of all aspects of corporate accounts, from the selling process, through design, project management and the completion of project, exercising discretion and independent judgment to ensure the highest level of customer satisfaction. Responsible for customer relations oversight on all assigned accounts, including the development of a monthly project status report per account. In Addition, You Will • Provide prompt and effective follow-up on new corporate projects specified by clients or new accounts/projects from the sales or bid desk., • Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction., • Act as Herman Miller Living Office “champion” by being proficient in the Living Office concept and ideas. Meaningfully contribute to winning sales engagements by supporting account managers and customers with this unique knowledge., • Be a student of “The Challenger Sales” sales model and attend the “Readiness Rally”., • Assume ownership of the entire sales process, from initial client contact through the final punch list. Work with other team members (design, project management, project coordination, installation, accounting, sales management) as appropriate to complete all projects to the client’s satisfaction and within the required time frame., • Assume primary responsibility in the planning and specification of all aspects of the sales projects on assigned accounts, or work with the assigned design team as required to complete planning and specification(s)., • Assume primary responsibility in the project management of all aspects of the projects for assigned accounts or works with the assigned project manager(s) as required to complete projects. Provide timely follow-up on all details., • Promote and sell design, installation, project management, and other services as appropriate., • Be responsible for fabric finishes and discounting on all final proposals submitted to clients., • Within guidelines for margins, develop accurate price quotations., • Coordinate project plan(s), installation schedule(s). Review all orders prior to order entry to determine any special instructions to the manufacturer., • Conduct post-occupancy evaluation/punch list walk-through with Project Manager, if one has been assigned, ensuring timely resolution of any identified issues or problems., • Inform assigned clients on all new products and ergonomic issues and products., • Work with the accounting department to provide prompt and courteous follow-up and investigations of delinquent accounts as necessary., • Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts., • Consistently devote time to personal and professional development through a variety of continuing education sources and appropriate business and professional associations., • Be responsible for the successful installation and completion of every job, to the absolute satisfaction of all accounts., • 2+ years of professional sales-related experience and/or training and a bachelor’s degree in architecture or interior Design from a 4-year college or university; or equivalent combination of education and experience. Previous experience and/or training (such as project administration or project management or interior design) may be substituted for some experience or formal education requirements., • Familiarity with the basics of project management., • Demonstrated ability to logistically plan all phases of the project lifecycle., • General understanding of furniture systems and electrical/cabling issues, building systems, and building codes., • Operations database experience, as well as previous working experience with Microsoft Word and Excel. This position has no permanent supervisory responsibilities, but duties require the Account Manager to temporarily direct and coordinate the actions of several different supporting positions within the project team as needed. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to read and analyze architectural drawings and blueprints. Ability to write reports, and business correspondence (such as proposals, quotations, and letters), in English. Ability to effectively present information, written and verbal, in English, and respond to questions from groups of managers, clients, vendors, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply the algebraic and geometric concepts involved in project design desirable. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS, IMMUNIZATION RECORDS Healthcare clients may require documentation or other proof of COVID-19 vaccination, including proof of booster (original monovalent booster and/or updated bivalent booster). PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit, concentrate intensely; talk and hear. The employee frequently is required to stand, walk; and use hands to finger, handle, or feel, and operate a computer keyboard, mouse, and telephone keypad. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds with assistance and/or equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, and the risk of electrical shock if working at the client’s site. The noise level in the work environment is usually moderate. *Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Job DescriptionNew Opening Template Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions New Closing Template We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionClinical Account Manager – Surgical Robotics Position Overview We are seeking a Clinical Account Manager to play a key role in expanding adoption of a next-generation robotic surgical platform across U.S. hospitals. This position blends clinical expertise with strategic account management, supporting surgeons and OR teams while also driving program growth and utilization. As the Clinical Account Manager, you will partner with surgeons, OR staff, and hospital leadership to deliver training, case coverage, and workflow optimization that ensures safe, effective, and confident use of our technology. At the same time, you’ll collaborate with sales teams to identify opportunities, expand accounts, and influence adoption of advanced minimally invasive surgery solutions. This is a hybrid clinical-commercial role that requires a strong OR background and proven experience in medical devices or surgical robotics. Key Responsibilities Clinical & Training Support * Provide operating room support before, during, and after surgical procedures. * Train and guide surgeons, OR staff, and surgical teams to ensure confident, independent use of the platform. * Develop tailored training and adoption plans for each hospital site and specialty. * Monitor surgeon performance and refine programs based on outcomes and feedback. * Act as a recognized subject matter expert in laparoscopic and robotic-assisted surgery. Commercial & Account Management * Serve as the primary clinical and commercial partner for assigned accounts. * Support product demonstrations, evaluations, and value analysis committee presentations. * Build and execute account strategies to expand usage and add new specialties. * Collaborate with sales leadership to identify opportunities and grow utilization. * Establish strong relationships with surgeons, OR staff, and hospital executives. * Represent the organization at professional meetings, conferences, and events. Qualifications * Bachelor’s degree in a technical, scientific, or healthcare-related field. * 3+ years of experience in medical device sales, clinical account management, or surgical support. * Extensive OR experience, ideally in laparoscopic, robotic, or minimally invasive surgery (general, gynecologic, urologic, or thoracic). * Proven track record of supporting and growing adoption of innovative medical technologies. * Strong communication, problem-solving, and relationship-building skills. * Self-starter comfortable in a fast-paced, high-growth environment. * Proficiency with CRM and collaboration tools (e.g., Salesforce, Slack). * Ability to travel up to 75%; must live near a major U.S. airport. Why Join This is an opportunity to be on the front lines of advancing surgical robotics. You’ll combine your clinical expertise with strategic growth skills to improve patient outcomes, empower surgical teams, and help hospitals adopt a transformative technology in minimally invasive surgery. Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application. If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com. Thank you for your interest in Rep-Lite and good luck in your search! ***“Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Powered by JazzHR YRiHmdNkK5

Job DescriptionTest Opening Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment

Job DescriptionCompany Description Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group. We Make It Work. Job Description As an Account Manager at Doka USA, you will play a pivotal role in driving revenue growth through strategic sales initiatives and relationship management. You will be responsible for developing and maintaining strong customer relationships, identifying new business opportunities, and promoting our formwork and shoring solutions to construction professionals. This Account Manager will report into our Farwest Branch Manager and will be responsible for managing and developing the NorCal market, with a focus on the Bay Area territory. Responsibilities: • Build and maintain strong relationships with existing clients, understanding their needs and ensuring exceptional customer satisfaction., • Conduct regular check-ins, provide product updates, and address any concerns or issues promptly., • Identify and pursue new business opportunities within the formwork industry through strategic customer acquisition and strengthening current client relationships., • Develop and execute strategic sales plans to achieve revenue targets and expand market share., • Stay updated on industry trends, market conditions, and competitors' offerings., • Demonstrate in-depth knowledge of our formwork and shoring products to effectively educate and sell to clients., • Prepare and deliver compelling sales presentations to prospective clients., • Create customized proposals and quotes based on client requirements., • Work closely with the sales team, engineering, operations, and customer support to ensure a seamless customer experience., • Collaborate with cross-functional teams to address client needs and resolve issues.Qualifications, • Bachelor's degree in Construction Management, Business, Marketing, or a related field., • Concrete construction experience required, • Proven experience in sales, preferably within the construction or formwork industry., • Strong communication, negotiation, and interpersonal skills., • Results-oriented with a track record of meeting or exceeding sales targets., • Ability to travel as needed. Additional Information In accordance with applicable state and local pay transparency laws, Doka USA Ltd. is committed to providing a clear and equitable compensation structure. The base salary range for this position is $70,000 – $75,000 annually, which is based on a variety of factors, including but not limited to, the candidate’s experience, qualifications, skills, and geographic location. This range represents the base pay for the position and does not include potential bonuses, commissions, benefits, or other forms of compensation. Final compensation will be determined at the time of offer and in accordance with internal equity and market data. This role offers a performance-based commission structure, allowing employees to earn based on their individual sales achievements. While commission earnings will vary depending on market conditions and personal performance, please note the total amount of commission earned is not guaranteed and solely depends on the employee's ability to generate sales, secure contracts, and meet performance targets. Commission payouts are governed by company policies and applicable commission agreements. Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team. If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at for additional information on Doka USA, Ltd. Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference. Please submit your resume and apply now. External candidates must be authorized to work for any employer in the USA.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionRocket Ship get on board Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions If someone asks you to join a rocket ship, you dont ask what the role will be you just get on board in any seat We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionHi, welcome to the opening paragraphs which are defined in Settings -> Job Site. Can be customized on a company-wide level, or based on specific locations, departments, teams, etc. Lever builds modern recruiting software for teams to source, interview, and hire top talent. Our team strives to set a new bar for enterprise software with modern, well-designed, real-time apps. We participated in Y Combinator in summer 2012, and since then have raised $73 million. As the applicant tracking system of choice for Netflix, Eventbrite, ClearSlide, change.org, and thousands more leading companies, Lever means you hire the best by hiring together. edits 123 Join a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal date.WITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions Defined in Settings -> Job Site. Can be customized on a company-wide level, or based on specific locations, departments, teams, etc. Lever is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Learn more about our team culture and commitment to diversity and inclusion. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionJoin a scaling, tight-knit team that’s working directly with innovative talent acquisition teams and thought leaders across various industries and geographies to make hiring a strategic advantage for their organizations. You'll serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite. As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest champion and make their voice heard in everything we do- the problems we help solve, the solutions we build and the consultation we deliver. You will do that by building trusting partnerships with our customers and consistently empowering them to achieve their ongoing talent goals with Lever. We advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customer’s success. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.SKILL SET • 3+ years of customer relationship or account management experience working in software as a service (SaaS), • Solutions and results-oriented mindset, • Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities, • Highly organized with strong project management and time management skills, • Hands-on experience with product training to external customers, • Proven experience delivering value-based communications, • Strong ability to facilitate meetings with customers and users of various levels of seniority, • Empathy for customers, • Experience with opportunity identification for account expansion and revenue growth, • Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customersWithin 1 MONTH, YOU'LL:, • Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos, • Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently, • On a regular basis, • Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects. Also on a regular basis, prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever with bring to their talent strategy. Frequency is dependent upon the specific customer need as well as their preferred service offerings., • Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact, • Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits, • Identify the current hiring practices and internal business goals of your customer accounts, • Successfully complete certification for the following areas: Product, Reports & Lever Talent Intelligence (LTI), • Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team, • Teach customers best practices for using the Lever product suite through webinars and targeted training sessions, • Begin pulling user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products, • Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes, • Take a disciplined approach to the prioritization of your workload and delivering on commitments, in order to build rapport and trust in your customer relationship Build credibility and trust with our customers by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines., • Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience, • Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals, • Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal datWITHIN 6 MONTHS YOU'LL, • Utilizing agreed-upon milestones and metrics, you’ll keep customers on course to execute on the success of their plans with Lever., • Provide feedback for process improvements which improves our abilities to better serve both external and internal customers, • Have the confidence to advise, influence, and help them on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of these goals, • Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally, • Get involved in hiring and growing the team by helping to interview candidates, • Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services, • Confidently handle high-stakes, time sensitive issues with customers, • Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle, • Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment, • Help train new Customer Success Managers by participating in team on-boarding sessions We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.