Service Advisor II
hace 7 meses
Douglassville
Job Description NOW HIRING: SERVICE ADVISOR II Monday–Friday | 8:00AM–4:30PM | On-site in Douglassville, PA Ready to drive customer satisfaction and support service excellence in a fast-paced industrial environment? American Crane & Equipment Corporation (ACECO) is seeking a Service Advisor II to join our high-performing Service team. This role serves as the primary point of contact for service customers, coordinating crane technician activity, preventive maintenance programs, and service execution. The Service Advisor II plays a critical role in ensuring work is properly scoped, scheduled, supported, and completed while maintaining strong customer relationships and identifying growth opportunities. Job Title: Service Advisor II Department: Service Location: 1440 Ben Franklin Hwy – Douglassville, PA 19518 Schedule: Monday–Friday | 8:00AM–4:30PM | Full-time hours on-site | Overtime as needed Compensation: Competitive starting salary based on experience and qualifications Why Join American Crane? (Check us out on YouTube here) • Customer Impact – Serve as the key connection between customers, technicians, and internal teams, • Operational Ownership – Coordinate service jobs from preparation through completion, • Growth & Retention – Support customer retention while identifying new service and parts opportunities, • Collaboration – Work closely with Service, Sales, Parts, and Field Technicians, • Stability & Culture – Join a company known for low turnover, long-term employment, and a people-first culture What You’ll Do • Review order write-ups, job scopes, and service requirements, • Create requisitions and coordinate parts and materials for service jobs, • Prepare jobs for scheduling by confirming parts, equipment, and logistics, • Assign and monitor inspections and preventive maintenance activities, • Review daily service reports, escalate urgent issues, and ensure follow-up, • Serve as a technical resource and point of support for field technicians, • Manage workflow within the Service Shop and act as liaison between customers and technicians, • Assist with breakdown and emergency service calls as needed, • Ensure service activities comply with OSHA, EPA, and applicable safety regulations, • Support continuous improvement initiatives, training efforts, and process enhancements What We’re Looking For Education • High school diploma (required), • Associate’s degree or technical degree (preferred) Skills, Experience & Attributes • 5+ years of experience working with overhead cranes, • Ability to read and interpret electrical drawings, schematics, and blueprints, • Strong working knowledge of machinery, equipment, and maintenance practices, • Hands-on diagnostic and troubleshooting experience, • Strong customer service, communication, and interpersonal skills, • Proficiency with Microsoft Excel, Word, Outlook, and Teams, • Experience with CRM systems and InspectAll software (preferred), • Strong organizational skills and ability to manage multiple priorities, • Knowledge of replacement parts, vendors, and service workflows, • Alignment with ACECO’s values: Work Hard, Have Fun, and Do the Right Thing REQUIREMENTS • Authorization to work in the United States without current or future employer sponsorship, • Ability to verify identity and employment authorization (Form I-9), • Eligibility to access information or technology governed by U.S. export control laws (including 10 C.F.R. Part 810, EAR, and/or ITAR), where applicable, • Willingness to undergo a background check in accordance with applicable laws, • Willingness to undergo a pre-employment drug screen in accordance with company policy and randomized drug screens during employment, • Ability to meet the posted work schedule and work required hours, • Ability to maintain reliable attendance and punctuality, • Willingness to follow all company safety policies and procedures, • Willingness to wear appropriate PPE when in or around shop areas, • Willingness to complete required safety and compliance training, • Ability to perform the essential functions of the position, with or without reasonable accommodation, • Ability to maintain professional conduct aligned with company values and expectations ADDITIONAL REQUIREMENTS FOR THE POSITION • Ability to travel to customer sites as needed (up to approximately 3 months per year), • Ability to climb ladders, lift up to 50 lbs, and work at heights or in confined spaces, • Ability to work in both office and mechanical shop environments, • Ability to communicate professionally with customers, technicians, and internal teams, • Ability to manage service priorities in time-sensitive situations Work Environment • Combination of office and mechanical shop environments, • Occasional exposure to moving mechanical parts, fumes, vibration, and warm or humid conditions, • Regular interaction with technicians, customers, and service leadership, • Required use of personal protective equipment (PPE) when in shop or field environments READY TO APPLY? • Submit your application online at Recruitment (adp.com) All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. What's In It For You? • Competitive salary based on experience, skills, education, market data, etc, • Comprehensive medical, vision, dental, and life insurance available day one (no wait!), • Wellness plan, • Tuition reimbursement, • Generous paid time off (unused PTO hours will roll over each year), • 401K retirement plan, • 10 paid company holidays, • Overtime opportunities & more! American Crane & Equipment Corporation is an Equal Opportunity Employer. The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment. This position requires: • Valid proof of identity and authorization to work in the U.S. (Form I-9)., • Eligibility to access information or technology governed by U.S. export control laws, including 10 C.F.R. Part 810. If government authorization is required for access to controlled technology, employment or start date may be delayed or withdrawn in accordance with applicable law., • Certain positions and projects may require the ability to obtain and maintain unescorted access to nuclear facilities in compliance with NRC regulations (10 C.F.R. Parts 26 & 73). The pay for this position is dependent on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means. Full Time On-site hours Monday through Friday 8:00AM-4:30PM