Commercial Manager - BUTT & CO (UK) LIMITED

Key Responsibilities Manage a portfolio of residential properties across London. Handle tenant queries, move-ins, move-outs, inspections, check-ins/check-outs. Oversee maintenance issues: raise work orders, liaise with contractors, follow up to completion. Ensure compliance with HMO, gas safety, EICR, EPC, fire safety, and licensing requirements. Maintain accurate records, tenancy files, and property management systems. Conduct property visits, inventories, and periodic inspections. Work closely with landlords, tenants, and company partners to resolve issues quickly. Support lettings team with viewings, marketing, and onboarding where needed. Ensure rent collection, chase arrears, and support financial reporting. Maintain strong communication and provide excellent customer service at all times. Ideal Candidate Experience in property management OR strong admin/customer service background with willingness to learn. Good understanding of UK tenancy laws, HMO regulations, and compliance (training provided). Strong organisational skills and ability to handle multiple tasks under pressure. Confident communication with tenants, landlords, contractors, and councils. Full UK driving licence preferred (not essential). Proactive, reliable, problem-solver with a positive attitude.

As Pub Manager, you'll have the opportunity to cultivate a welcoming atmosphere, driving success for our beloved historic Victorian pub while developing a dedicated team. From the moment you walk in, you'll lead with enthusiasm and commitment, ensuring both our customers and staff have a memorable and enjoyable experience. Our charming family-run pub in Tufnell Park is where tradition meets community spirit. Our pub is a cherished gathering spot for friends and family, offering everything from relaxed evenings over pints to lively events that celebrate local culture. Beyond our delightful food and drink, we pride ourselves on supporting local causes and creating a warm, inclusive environment for all who visit. OVERVIEW Main duties & responsibilities • Work with your business development manager and management team to grow pub sales, • Lead by example in everything you do and bring our brand to life through your team in delivering amazing experiences for our customers, • You will recruit & develop your team to ensure they have the knowledge needed to delight our customers, • Be a champion of brand standards & ensure customer & team safety at all times, • What we expect, • Very high standards and attention to detail in all aspects of the day-to-day running of a successful pub, • You're great with people, and as a result, have great communication and leadership skills, • You’ll be business savvy, with a keen eye for P&L control, • You'll embrace individuality and care for others, your pub and the environment, • Previous success at General Manager level; from a hospitality, retail or other fast-paced background, and the right attitude and outlook is essential., • You're keen to learn and happiest when you are being challenged and succeed at something new The Role in Depth 1. OPERATIONAL MANAGEMENT: The pub manager ensures the smooth operation of the establishment on a day-to-day basis. This includes overseeing the opening and closing of the pub, managing the physical space, and ensuring all operational needs are met. Examples of this includes: • Daily Operations: Conduct daily checks, arrange necessary adjustments in the layout, and prepare the venue for service., • Maintenance Management: Regularly schedule maintenance checks and coordinate repairs as needed., • Regulatory Compliance: Stay updated and ensure compliance with health, safety, and other regulatory standards. Example: Ensuring all fire exits are clear and functioning during routine daily checks. 2. FINANCIAL MANAGEMENT The pub manager is responsible for all financial aspects, from budgeting and cost management to maximizing revenue and profitability. Examples of this includes; • Budgeting: Develop a detailed annual budget based on historical data and projected growth., • Cost Management: Monitor and control operational costs, including supplier expenses and utility bills., • Revenue Enhancement: Implement innovative pricing and promotional strategies to boost sales. Example: Introducing "happy hour" to increase early evening sales and customer turnout. 3.STAFF MANAGEMENT As Pub Manager, you will be responsible for hiring, training, and developing a motivated and efficient team. You are expected to lead by example, fostering a positive and inclusive work environment that encourages teamwork and respect. Effective scheduling and delegation of tasks will ensure smooth daily operations and optimal staff performance. You will also address any staff issues promptly and fairly, maintaining high morale and job satisfaction. Regular performance reviews and feedback sessions will be essential in helping your team grow and excel in their roles. Examples of this includes; • Recruitment: Identify staffing needs and recruit suitable candidates., • Training Programs: Design and implement training programs to enhance skills and ensure compliance with service standards., • Performance Monitoring: Conduct regular performance evaluations and provide feedback. Example: Implementing a monthly staff meeting to discuss operational updates, gather feedback, and provide ongoing training on customer service excellence. 4. CUSTOMER SERVICE Pub managers ensure high standards of customer service to maintain satisfaction and loyalty. Examples of this includes; • Service Standards: Establish and communicate clear service standards to all staff., • Customer Interaction: Directly engage with customers to gather feedback and manage complaints., • Loyalty Programs: Develop and maintain loyalty programs to encourage repeat business. Example: Implementing a feedback form that customers can fill out after their visit to gauge satisfaction levels. 5. MARKETING & PROMOTION The pub manager oversees marketing with the marketing team, to attract new customers and retain existing ones, creating promotional campaigns and managing the pub's public image. This will be partnership with the Marketing team. Examples of this includes; • Marketing Strategies: Develop targeted marketing strategies to attract different demographics., • Community Engagement: Build relationships with local businesses and community groups., • Online Presence Management: Oversee the management of social media accounts and online reviews. Example: Partnering with local breweries for special tasting events marketed through social media. 6.STOCK MANAGEMENT Effective stock management ensures the pub has the necessary supplies without overstocking, minimizing waste and costs. Examples of this includes; • Inventory Audits: Regularly perform audits to track stock levels and usage patterns., • Supplier Management: Negotiate terms with suppliers to ensure timely deliveries and fair prices., • Menu Management: Update the drink and food menus based on stock availability and customer preferences. Example: Rotating beer taps based on seasonal availability and popularity. 7. SAFETY & SECURITY Ensuring the safety and security of both patrons and staff is paramount, involving regular risk assessments and emergency planning. Examples of this includes; • Safety Protocols: Develop and enforce strict safety protocols, including regular staff training., • Security Measures: Implement necessary security measures, such as CCTV and staff security training., • Emergency Readiness: Regularly update and practice emergency response procedures. Example: Conducting bi-annual emergency drills with staff to ensure everyone knows their role in case of an emergency.

We are seeking an enthusiastic and dedicated Assistant Manager to join our team in London. As an Assistant Manager, you will play a crucial role in supporting the day-to-day operations and ensuring an exceptional dining experience for our guests. Key Responsibilities: • Assist the Restaurant Manager in overseeing restaurant operations and staff management., • Ensure high-quality customer service standards are met and maintained., • Collaborate with the kitchen team to ensure efficient and timely service., • Handle customer inquiries and resolve issues promptly and professionally., • Manage inventory and coordinate with suppliers to ensure stock availability., • Support in staff training and development to maintain a motivated team. Qualifications: • Previous experience in a management role within the hospitality industry is preferred., • Strong leadership and interpersonal skills., • Ability to work flexible hours, including evenings and weekends., • Excellent problem-solving and multitasking abilities., • Passionate about delivering outstanding customer service. Join us and be part of a dynamic team dedicated to providing an authentic Japanese dining experience.

General manger/manageress for a pub in North London. Manger experience, knowledge of craft beer, cocktails and passion for the industry a must. We are a busy locals pub serving good quality food & a Sunday roast, and have various events on. We pride ourselfs on being a good employer and offer good benefits and a flexible working environment. We are a small company with opportunities to progress.

We are seeking a dedicated and organized individual to manage our after-school club. As the After School Club Manager, you will be responsible for overseeing daily operations, planning engaging activities, and ensuring a safe and welcoming environment for children. Key Responsibilities: • Develop and implement a variety of stimulating activities for children., • Manage and supervise a small team of staff, ensuring high standards of care and education., • Maintain positive relationships with parents and guardians, addressing any concerns and providing regular updates., • Ensure compliance with all relevant health and safety regulations., • Handle administrative tasks such as scheduling and record-keeping. Qualifications: • Previous experience in a similar role working with children., • Strong leadership and organizational skills., • Excellent communication abilities., • A passion for creating a fun and educational environment for children. Join us in making a difference in the lives of children by providing a nurturing and creative after-school experience.

Leads and supports the team to provide great customer service, keep operations running smoothly, and create a welcoming dining experience.

Business and Financial Manager Job Role for Nanny & Housekeeper The Business and Financial Manager will oversee the financial health and commercial strategy of the business. This individual will manage daily financial operations, optimise budgets, streamline internal processes, and identify new growth opportunities. The ideal candidate will not only ensure that the company runs efficiently and profitably but will also play a central role in expanding our portfolio of family-oriented services and developing strategic partnerships to increase market reach. Key Responsibilities: Financial Management & Operations • Oversee day-to-day financial operations including budgeting, cash flow management, payroll, and supplier payments., • Prepare regular financial reports, forecasts, and performance analyses for senior management., • Implement and monitor financial controls, ensuring compliance with all legal and regulatory requirements., • Manage contracts, invoices, and pricing structures to ensure profitability across service lines., • Identify cost-saving opportunities and efficiency improvements in operational processes. Strategic Growth & Business Development • Develop and execute financial strategies to drive business growth and profitability., • Conduct market analysis to identify new business opportunities and emerging service demands among family households., • Evaluate and recommend new service areas that align with the company’s expertise (e.g., home maintenance, wellness coaching, concierge services, eldercare support, or family event planning)., • Create financial models and projections for proposed business expansions., • Support the development of strategic partnerships with schools, community groups, and high-net-worth family networks. Client & Service Performance • Analyse client data to identify trends, service usage patterns, and opportunities for upselling or cross-selling., • Collaborate with operations and marketing teams to develop pricing packages and promotional strategies., • Ensure that all services are delivered efficiently, maintaining high customer satisfaction and retention. Leadership & Collaboration • Work closely with the Director to align financial objectives with operational goals., • Support the Director in decision-making through accurate financial insights and risk assessments. Qualifications • Degree in Business Management, • Degree in Business Development, • Degree in Financial Management, • Or any other qualifications that could be clever to the role English/Spanish/Tagalog Speaking

Front of House Assistant Manager About Us We’re an award-winning restaurant — voted Diner’s Choice on OpenTable two years running and ranked among the Top 10 Best Italian Restaurants in London. Our cosy, welcoming space is loved for handmade fresh pasta, small bites, grappa, and exceptional hospitality. We’re seeking a passionate Front of House Assistant Manager to join our close-knit team and help us deliver outstanding service to every guest. The Role As our Assistant Manager, you’ll be the heartbeat of the restaurant — leading a friendly, professional team, keeping service running smoothly, and ensuring every guest leaves with a smile. This role is perfect for someone who thrives in a lively, fast-paced environment and genuinely loves food, people, and hospitality. What We’re Looking For • Natural leader and team player with excellent communication skills, • Punctual, reliable, and trustworthy, • Proactive, with initiative and ownership attitude, • Strong problem-solving skills with a sense of urgency, • Genuine passion for food, drink, and creating memorable guest experiences, • Highly organized, with strong attention to detail, • Positive, hands-on approach with a strong work ethic What We Offer • Competitive hourly pay plus tips, • Flexible rota with a permanent contract (30–35 hours/week, mostly evenings), • Opportunities for growth within the company, • Staff meals and uniforms provided, • Discounts on food and drink, • Supportive, welcoming team environment Requirements • Previous experience in a similar role (training provided to ensure your success), • Love for hospitality and delivering tailored, intimate guest experiences If you’re ambitious, passionate, and ready to take the next step in your hospitality career, we’d love to hear from you!