Facilities Coordinator
10 days ago
Cambridge
Role Summary \n JLL are looking for a Facilities Coordinator to join the team. This person will assist the Facilities Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Workplace Coordinator is also required to provide administrative support to the team, if required. \n \n Responsibilities: \n \n Workplace Management: \n\n • Provides hospitality and support for guests, visitors, and employees at client location.\n, • Resolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service.\n, • Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA).\n, • Works with all internal departments such as IT, Security, Kitchen, Real Estate to ensure all works within the office are completed to a high standard.\n, • Take ownership for the CMMS systems to claim tickets and ensure all issues are completed within the defined Service Level Agreements (SLAs).\n, • Convert requests outside of CMMS systems (phone calls, text, email, etc.) into tickets that can be tracked and resolved.\n, • Complete detailed inspections to discover all issues and assign tickets.\n, • Ensure that facilities are compliant with local building, health, safety, and fire codes and regulations, report any issues immediately through the appropriate channels.\n, • Create and implement site operational rules and standard operating procedures.\n, • Identify opportunities for improved operational standards.\n, • Proactive in finding improvements and following through on a plan to complete.\n, • Complete short and long-term projects for the client.\n, • Ensure all work completed stays within the client’s budget.\n, • Identify costs saving ideas on a monthly basis.\n, • Coordinates special events in support of client or JLL.\n, • Pick-up, drop-off, prepare postage/labels.\n, • Support the client event team with coordinating JLL onsite vendors to set up events.\n, • Coordinate with the relevant client teams to set up co-location spaces.\n, • Manage office supplies and reorder stock as required.\n\n \n Finance Management: \n\n • Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.\n, • Support to track all site relevant actual spends vs. budget.\n, • Ensure prompt and accurate management of purchase orders.\n, • Raising and receipting of purchase orders in Ariba or other systems as required.\n\n \n Health & Safety Management: \n\n • Conduct regular audits to ensure safety procedures on site are in place and working.\n, • Ensure all records are kept up to date in relevant locations.\n, • Ensure H&S Roles and Responsibilities for the account are understood and in place on site.\n, • Assist in carrying out safety procedures when needed.\n, • Reporting on JLL H&S platforms as required.\n\n \n Vendor and Supplier Management: \n\n • Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works).\n, • Work with our suppliers to develop a one team approach to managing the services and report any issues to JLL management.\n, • Assist in the procurement of vendors and services as required.\n\n \n Account Performance: \n\n • Develop and maintain strong and healthy relationships with the client and key stakeholders.\n, • Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction.\n, • Complete all reports at their scheduled intervals (monthly, quarterly, annual) and provide analysis that contributes to continuous improvement.\n, • Accomplish Key Performance Indicators (KPIs) as identified by the Account Lead.\n, • Ensure compliance with JLL minimum audit standards.\n, • Update facilities related information as requested by the Facilities Manager.\n, • Other duties as assigned by the Facilities Manager / Real Estate.\n, • Identify any innovations and best practices that can support the account.\n, • Contribute to the JLL H&S standards and work within the agreed H&S roles and responsibilities.\n\n \n Client Focus & Relationship Management: \n\n • Demonstrates proactive & professional approach to customer service and stakeholder engagement.\n, • Ability to interact with a wide range of client staff, including senior levels.\n, • Has a customer service oriented attitude.\n\n