Complaints jobs in HullCreate job alerts

Environmental Health Officer needed in Hull Paying £43.39 per hr ref 5305206 \n Full time hours on a temporary basis \n\n • Key responsibilities include investigating public health concerns, environmental nuisances, and statutory complaints; carrying out inspections and assessments; enforcing relevant legislation; and providing professional advice to residents, businesses, and partner organisations. The role ...\n\n \n ZIPC1_UKTJ

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction. • Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat., • Respond accurately to inquiries regarding products, services, and company policies in a timely manner., • Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction., • Maintain meticulous records of customer interactions and resolutions in our CRM system., • Collaborate with different departments to facilitate effective solutions to client needs., • Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support., • Fluency in Polish (both written and spoken) is mandatory; proficiency in English is advantageous., • Experience in customer service or support roles is highly preferred., • Strong communication and interpersonal skills, with a focus on customer relations., • Proficient problem-solving abilities with a proactive approach to addressing customer concerns., • Familiarity with customer service software and CRM systems is beneficial., • Capacity to work both independently and collaboratively within a dynamic team environment., • A willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape., • Competitive Monthly Salary, • Fully Paid Relocation Package, • High Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Supporting with handling complaints in line with Company policy.

No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right su

Job Description Governance Lawyer /n Local Authority /n Locum 3+ Months /n Remote /n /n A large northern local authority is seeking a locum Governance Lawyer to assist the Monitoring Officer and Deputy Monitoring Officer with governance matters. This is a locum role for at least 3 months, with a view to extend. /n The work may include a range of governance-related matters such as dealing with member complaints and queries, advising on the constitution and providing legal advice around lawful decision-making and good governance. /n Prior experience of local authority governance is required, ideally from a large or unitary council. /n Part-time and full-time applicants are encouraged to apply. /n The role can be worked fully remotely. /n We encourage interested applicants to apply immediately to be considered for shortlisting. Alternatively, should you require further information or wish to discuss your suitability before applying please contact Chloë Cameron in our Manchester office for a confidential discussion. /n Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Location: Hull Position: Full-time Are you a motivated, experienced leader with a passion for delivering outstanding care? We are seeking a Deputy Care Home Manager / Assistant Manager to join our dedicated and professional team in Hull. This is an exciting opportunity to take the next step in your career while making a real difference in the lives of those we care for. As a key member of our management team, you will oversee the daily operations of the care home, ensuring the highest standards of care are maintained while supporting a multidisciplinary team. You’ll be integral to shaping a positive environment that aligns with regulatory standards, all while leading and developing staff. • Leadership & Staff Support: Lead and motivate the care team, ensuring adherence to our core values and care standards., • Operational Oversight: Assist in budget management, resource allocation, and efficient day-to-day operations., • People Development: Oversee recruitment, staff development, performance reviews, and training initiatives to ensure continuous growth., • Compliance & Quality Assurance: Ensure adherence to CQC standards, Health & Safety regulations, and best practice guidelines., • Holistic Care Approach: Collaborate with stakeholders to provide person-centred care that supports the physical, emotional, and social well-being of residents., • Administrative Duties: Manage reporting, finance, payroll, absence tracking, and other operational processes., • Risk Management & Safeguarding: Conduct risk assessments and ensure safeguarding practices are in place to protect all individuals in our care., • Qualifications: NVQ Level 3 Diploma in Health and Social Care (or equivalent) – with a commitment to achieving further qualifications., • Experience: Proven experience in care management, with a strong understanding of CQC regulations and quality standards., • Skills: Expertise in managing staff performance, delivering person-centred care, and improving service quality through audits and feedback., • Leadership: A proactive and solutions-focused approach to managing teams, addressing training needs, and supporting staff development., • Passion for Care: A genuine commitment to delivering exceptional care with a positive approach to problem-solving and managing complaints., • Opportunity for Growth: We’re committed to your professional development and will support you in taking on additional responsibilities as you progress., • Supportive Environment: Work alongside a dedicated, multidisciplinary team who shares your passion for delivering high-quality care., • Meaningful Impact: You’ll play a vital role in ensuring our residents receive the best possible care in a safe, nurturing environment. If you're an experienced, proactive leader with a passion for high-quality care and you're ready to take your career to the next level, we’d love to hear from you! Ready to make a difference? Reach out today to learn more about this exciting opportunity. Mid-Senior level Full-time Health Care Provider Hospitals and Health Care #J-18808-Ljbffr

Luxinar is seeking an experienced Quality Engineer to support and continuously improve our Quality Management System, customer quality performance, and supplier quality processes. This is a hands‑on role suited to an individual with a strong manufacturing background who enjoys collaborating across engineering, production, purchasing, and customer‑facing teams to ensure the highest standards of quality are maintained throughout the business. The successful candidate will play a key role in managing customer concerns, developing supplier performance, supporting audits, and driving continuous improvement initiatives across the organisation. • Act as the primary quality contact for customer complaints and quality concerns, • Lead investigations using structured problem‑solving methodologies including 8D, 5 Why and Root Cause Analysis, • Manage corrective and preventive actions through to successful completion, • Support customer audits and quality enquiries, • Analyse quality trends and KPI data to identify improvement opportunities, • Manage supplier approval and performance monitoring activities, • Conduct supplier audits and supplier development reviews, • Work closely with suppliers to resolve quality issues and reduce non‑conformances, • Manage supplier corrective actions and ensure effective implementation, • Maintain approved supplier records and associated quality documentation, • Maintain and improve the ISO 9001 Quality Management System, • Support internal and external audits, • Develop and maintain procedures, work instructions and quality records, • Ensure compliance with customer, regulatory and internal quality requirements, • Support document control and quality system improvements, • Investigate non‑conformances and lead corrective action activities, • Support risk assessments, FMEAs and continuous improvement projects, • Review technical documentation, drawings and specifications where required, • Work collaboratively with Engineering, Production, Purchasing and Customer Services, • Assist in maintaining a culture of quality and operational excellence, • Minimum 5 years' experience within a Quality Engineering, Quality Assurance or Quality Systems role, • Experience within a manufacturing, engineering, aerospace, electronics or precision engineering environment, • Working knowledge of ISO 9001 Quality Management Systems, • Proven experience managing customer complaints and corrective actions, • Supplier Quality experience including supplier development or supplier auditing, • Strong Root Cause Analysis skills using structured methodologies, • Experience conducting internal audits, • Excellent stakeholder management and communication skills, • Lead Auditor qualification, • Experience of AS9100, ISO14001 or other regulated management systems, • Experience creating or updating quality procedures, • FMEA, PFMEA or risk assessment experience, • Engineering drawing interpretation experience, • First Article Inspection or validation experience, • Mechanical or manufacturing engineering background We are particularly interested in candidates who have progressed from a manufacturing, inspection or engineering environment into quality engineering, bringing practical production knowledge alongside strong quality systems experience. #J-18808-Ljbffr

Due to ongoing growth, they are looking to appoint a Customer Claims Complaints & QA Specialist to join their newly established claims team in Manchester. This is a newly created role offering the opportunity to play a key part in shaping complaints handling and quality assurance processes within a

You’ll support the Complaints Lead with complaints from initial acknowledgement through to resolution, while helping the firm identify themes and improve its client care. Experience in complaints handling, client care or legal risk and compliance would be valuable. This could suit someone already

Experience managing Stage 1 and Stage 2 complaints. We are currently looking for experienced Complaints Resolution Officers to join a social housing service on an initial 6-month temporary contract. The role will focus on investigating and resolving Stage 1 and Stage 2 housing complaints, managi

We are supporting to recruit three Complaints Resolution Officers on a full-time, 6-month temporary basis. You will manage and investigate complex complaints and Housing Ombudsman cases within a social housing environment. The role will involve identifying service failures and root causes, recommend

You will lead the Repairs Support Team (up to six staff) and be responsible for planning and scheduling repairs, as well as managing customer complaints to ensure service standards and timely responses.

Carrington West is seeking experienced Complaints Resolution Officers to join a social housing service on an initial 6-month temporary contract. The role focuses on investigating Stage 1 and Stage 2 housing complaints, managing Housing Ombudsman cases, and driving service improvements.

We are seeking an experienced Housing Complaints Officer to investigate and resolve resident complaints, ensuring a high-quality and timely service. Keep residents informed throughout the complaints process. Title - Housing Complaints Officer.

You will manage a caseload of private rented sector complaints, carry out proactive HMOs inspections, and ensure compliance with housing standards and regulatory requirements.

The post emphasizes handling complaints, delivering training, and contributing to service improvement across trust sites.

Send Complex Case, Tribunal & Complaints Officer - Sunderland Together for Children - £27. To lead the tribunal, mediation, dispute resolution and complaints functions relating to the identification and assessment of children and young people with special educational needs and disabilities and the

Michael Page is seeking a Complaints Manager in the financial services sector, based in Manchester, to oversee the end-to-end handling of customer complaints and ensure resolutions comply with regulations.

Knowledge and experience of handling complaints in an NHS setting.

Simpson Millar LLP Solicitors is seeking a Complaints Manager to lead the end-to-end handling of client complaints. The successful candidate will oversee the complaints register, provide clear communication to clients and Fee Earners, and drive improvements to reduce future complaints while reportin

Lendable is seeking a dynamic Complaints Team Leader to manage and develop a high‑performing Complaints Officers team. Lead, coach and collaborate with Operations and Product to translate feedback into meaningful changes, with a culture of innovation and accountability across the complaints functi

Recruitment Services Ltd is recruiting a Complaints Resolution Officer for a 6-month temporary, full-time contract in Basildon. You'll investigate complex housing complaints and manage Housing Ombudsman cases to resolution, ensuring fair, evidence-based responses.

As a Complaints Manager in the financial services industry, based in Manchester, you'll oversee the handling of customer complaints, ensuring they're resolved effectively and in line with regulations. A successful Complaints Manager should have:. Proven experience in customer service or complaints m

Tripod Partners are recruiting for a Send Complex Case, Tribunal & Complaints Officer for Sunderland Together for Children. The role leads tribunal, mediation, and complaints activities relating to EHCPs and SEND casework, with responsibility for robust evidence and representing the Local Authority

Vivid Resourcing Ltd is seeking an experienced Housing Complaints Officer for a 3-month contract in the West Midlands. The role involves investigating and resolving resident complaints, coordinating with housing, repairs, and other teams to ensure timely and high-quality responses. The ideal candida

The complaints Manager is responsible for managing client complaints through to resolution, ensuring matters are handled fairly, professionally, and in line with regulatory requirements. The role involves investigating complaints, recommending appropriate resolutions, liaising with the Legal Ombudsm

Essex-based local authority is seeking three Complaints Resolution Officers to join its housing service on an initial six-month temporary contract. You will handle Stage 1 and Stage 2 complaints, as well as Housing Ombudsman cases, ensuring timely, fair and well-documented responses for residents an

Analyze customer complaints data to identify trends and root causes, providing actionable insights and recommendations for organizational improvement.

Are you ready to shape the future of water infrastructure?.In this role, you’ll play a key part in delivering multi-billion-pound capital programmes across the UK water sector, contributing to projects ranging from small rural sites to complex, multi-million-pound infrastructure and non-infrastruc

This role analyzes complaints data to identify trends and drive business improvements, working closely with operations and stakeholders.

Analyze customer complaints data to identify trends and root causes, providing actionable insights to stakeholders and driving business decisions and process improvements.

Managing the customer complaints programme, ensuring complaints are properly logged, investigated and responded to in line with internal standards and relevant regulations. We're looking for someone with at least two years' experience in a similar quality, complaints, compliance or customer-focused

This is a fantastic opportunity for someone with experience in complaints handling, compliance, quality assurance, or customer service who enjoys resolving issues and improving customer outcomes. Manage and investigate customer complaints through to resolution. Previous experience in complaints hand

We’re on the lookout for a Cleaner to join our team!.Make a difference to the finishing touches that matter to us and our guests.A job well done means a comfortable experience and returning guests.Great attention to detail and excellent feedback, that’s what you’ll bring… Everything else, we

Leisure Receptionist - Elstree.The Role Outline: Your Shift at a Glance.Your focus is to be the very first person to offer a warm and friendly welcome to all members and guests, whether they are walking through the doors or calling up.You will ensure the efficient operation of the Leisure Reception

Where those who love pizza can be their true self.Plus tips - You'll receive tips/Tronc* .Wellbeing Support for you and your family .Referral Bonus of €450 for referring pizza chefs and €1150 for referring managers .Learning and Development Opportunities to invest in you .You’ll be the

Social Care Assistant, St Brendans (3327).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

As this is a part time post, the salary will be pro-rata to the hours worked.An exciting opportunity has arisen within the Homeless Service at the Ashton View Project, West Dunbartonshire Council.We are seeking a Project Support Worker to join our dedicated team.Ashton View provides high-quality sup

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

ACTUAL CLOSING DATE: Applications must be received by Thursday 22 October 2026 at 11:55pm.Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process.If you require to submit additional information to supp

This is a casual, part-time role offering flexible working.As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of ded

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.You

Domestic Assistant, St Brendan's Care Home (3614).You will provide domestic assistance in the Home, with particular responsibility for the overall cleanliness of the Home, to the standard necessary for the health and safety of the service users.You should have experience of cleaning, preferably to a