Complaints jobs in LoughtonCreate job alerts

Educating and disseminating best practice for the effective handling of complaints. Managing workloads to ensure Complaints are resolved within regulatory timeframes. On-going review of work processes with a view to continual improvement in the handling of complaints.

As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the Financial Ombudsman

This is not a Technical or IT role:.To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules.Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business.Ove...

We are looking for a Complaints Handler to join our rapidly growing Car Supermarket (stocking around 1,500+ pre-owned vehicles) based in Enfield with a competitive basic salary of £30,000 per annum (DOE) and a more than achievable first year OTE of £36,000. Manage customer complaints by email, ph...

We currently have an exciting opportunity for a Complaints Executive to help ensure that advertising standards are maintained and that adverts dont cause harm, offend or mislead those who see them. You will manage a varied caseload of complaints in regard to TV, radio, print, poster and online ad...

As Complaints Handler, you’ll handle and resolve level one customer complaints across multiple products and channels, ensuring fair outcomes and compliance with all regulatory requirements. You’ll support the wider complaints and customer service team, liaise with the Financial Ombudsman when ne

Complaints Manager – Wealth Management. This is an exciting opportunity to lead a high-performing complaints function, working closely with financial advisers to ensure outstanding outcomes for clients across the UK. Leading and developing the Complaints Team, ensuring high standards of service a...

Ensuring compliance of all functions within the Complaint framework, including (but not exhaustive) internal and client procedures, FCA Dispute Resolution: Complaints and FOS and law. Liaising with internal and external parties to discuss specific complaints to achieve appropriate outcomes for cu...

The Complaints Handler resolves level one customer complaints across all products and channels, supporting investigations and improving departmental efficiency. Prepare complaints for investigation by reviewing and gathering relevant information. Ensure timely acknowledgment of complaints as per ...

Manage complex and ongoing complaints, preparing thorough documentation for Stage 2 reviews. We are recruiting a Complaints Investigator for a housing association, working within the Customer Insight and Experience team under the Operations Directorate. This is a vital role in ensuring excellent ...

We are looking for a complaints manager to oversee and co-ordinate complaints, compliments and comments within children and young people’s services. You will manage all stages of the response to complaints regarding children and young people’s services to ensure that statutory and organisational

The Complaints Handler is responsible for ensuring that all complaints received are managed effectively, documented and brought to a conclusion whilst working to FCA regulations. Our client, within Financial Services, is looking for a Complaints Handler to join their fast-paced, exciting team bas...

Handling and resolving a range of complaints. Experienced and confident handling customer complaints.

You’ll work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You will...

Are you passionate about delivering exceptional customer service within the social housing sector? Stonewater is seeking a proactive and empathetic Customer Complaints Officer to join our Customer Relations Team, focusing on the management of Housing Ombudsman Service (HOS) cases, investigations,...

You’ll investigate and resolve individual client advice, Partner-service or product-related complaints; making decisions and recommendations for redress and communicating decisions in respect of complaints to the client and members of the Partnership. James’s Place treats its clients fairly by r

Coordinate and represent the local authority at mediation and complaints meetings, defending service provision. Job Title: Mediation & Complaints OfficerContract: Until December 2025 initiallyLocation: Fully Remote. Mediation & Complaints Officer.

You will manage all stages of the response to complaints regarding children and young people’s services to ensure that statutory and organisational requirements are met, that complaints are investigated with appropriate thoroughness and impartiality, and that all complainants receive a full and t...

Bishops Stortford, Sawbridgeworth, Ware, Stevenage Hertford - SG1, SG2,.Plenty of ups, some downs, and a few curveballs.At Care By Us, every day is different.Every day offers you the opportunity to do meaningful and rewarding work that changes people's lives.We support service users in the follow...

Positive Employment is currently recruiting for a Complaints Coordinator for our client a local government organisation in Enfield, London. The successful candidate will work as part of a team to co-ordinate non-statutory complaints, access to records, members enquiries and Freedom of Information...

Employment Lawyer (Workplace Investigator), Kent, 3+ PQE – A rare and exciting opportunity has arisen for an experienced Employment Lawyer who is looking for something a bit different to the usual employment solicitor role! .TITLE: Employment Lawyer (Workplace Investigator).SALARY: £Dependent on

As Complaints Manager, you'll take the lead in handling and resolving customer complaints, ensuring the highest standards of professionalism and integrity. Industry Expertise: Use your background in complaints or customer relations within the Insurance industry to drive this critical business fun...

EMPLOYMENT LAWYER (WORKPLACE INVESTIGATOR) – LOCUM 3 + PQE, EAST ANGLIA/ HYBRID, COMPETITIVE SALARY.An exciting opportunity has arisen for an experienced Employment Lawyer seeking a role that offers an alternative to the traditional employment lawyer position within a Top 50 law firm.The firm are...

Hamilton Woods Associates have been engaged by a renowned social housing provider in Kent to recruit a Housing Senior Complaints Officer on a temporary basis. Responsibilities of the Senior Complaints Officer:. Managing a team of 2 Complaints Investigators.

Our US powerhouse law firm client is seeking to hire a highly polished and professional Legal Receptionist to join their London office on a part-time basis.Superb employee benefits, including gym membership contribution, fertility & family planning services, 27 days annual leave (FTE) after 2 yea...

Previous complaints handling/ case management experience. Must have experience of dealing with resolving complaints through a final response letter. Experience of Financial Ombudsman Service complaints.

Take a senior role within the Reception team daily, to be available to assist with clients and staff queries, complaints or concerns.

As a Complaints & Redress Case Manager, you’ll work across both the Complaints and Client Redress teams, reporting to the Senior Complaint Manager and the Senior Client Redress Manager as appropriate. Review and respond to complaints within set timescales. Complaints administration/handling exper...

Plenty of ups, some downs, and a few curveballs.At Guardian Home Care, every day is different.Every day offers you the opportunity to do meaningful and rewarding work that changes people's lives.We support service users in the following locations across Basildon.Stanford-Le-Hope, North Benfleet, ...

Are you passionate about delivering exceptional customer service within the social housing sector? Stonewater is seeking a proactive and empathetic Customer Complaints Officer to join our Customer Relations Team, focusing on the management of Housing Ombudsman Service (HOS) cases, investigations,...

Cleaner - Essex.We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for Eurest, contracted to 16 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for

You will act as the main point of contact for customers, ensuring all complaints are handled promptly, fairly, and in line with policy and the Housing Ombudsman's Complaints Handling Code. Customer Resolution Officer / Complaints Officer. Stage 1 and Stage 2 complaints across all service areas.

Weekend Cleaner - Harlow, Essex.Saturday & Sunday - 4 hours per shift).JD Gyms is an exciting, award winning budget gym chain that is quickly expanding across the UK and taking the sector by storm.We’re looking for someone who shares our passion for cleanliness and can play an integral part in ou...

Are you passionate about delivering exceptional customer service within the social housing sector? Stonewater is seeking a proactive and empathetic Customer Complaints Officer to join our Customer Relations Team, focusing on the management of Housing Ombudsman Service (HOS) cases, investigations,...

Cleaner - Loughton.We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for Compass Group UK&I, contracted to 16 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest e

This is a unique and varied role, working within Leicestershire County Council’s Complaints and Information Management Service. We are a small, dedicated and professional team that includes Corporate Complaints and Freedom of Information (FOI). You will be responsible for the management of all co...

This role involves handling inbound calls from residents, providing information, resolving queries, and managing complaints related to waste services. You’ll be dealing with complaints and complex queries, so previous customer service experience is essential.

Acknowledge and resolve complaints systematically and fairly and within set time limits as defined by Financial Conduct Authority both via telephone and letter. Investigate the root cause of any complaints, gathering information from relevant teams or stakeholders. Respond to Client Escalation an...

Cleaner - Loughton Essex.We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for Compass Group UK&I, contracted to 16 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brigh

Job Title: Complaints Investigator. The successful candidates will need to hit the ground running with minimal training and take full ownership of complaints from start to resolution, while maintaining excellent service standards. Investigate and resolve complaints in line with regulatory framewo...

Cleaner - Castle Donington,.We're currently recruiting a full time Cleaner to join our cleaning and facilities teams for 14Forty, contracted to 40 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest exp

As a Complaints Specialist, you will play a key role within their customer service team, focusing on the efficient and effective resolution of client complaints. Complaints Specialist (Investments). As part of ther continued journey, they're offering the opportunity for a Complaints Specialist (I...

Care and Support - Willows Care Home.Willows Care Home is a friendly, modern nursing home in a residential area of Romford, providing person-centred nursing, dementia, palliative and short-term care.The home combines comprehensive facilities with a warm, homely atmosphere to ensure comfort, digni...

About the department: the team is responsible for managing and resolving issues related to student behaviour and formal complaints. About the role:The purpose of this role is the management of student misconduct and student complaint cases across our campuses and partnerships, ensuring a consiste...

INTERNAL APPLICANTS MUST APPLY VIA MYSELF.You will be an enthusiastic individual and will work as part of a team responsible for the cleaning of ensuring that school buildings are kept in a clean and hygienic condition.You should possess good communication skills, be able to work on your own or a...

Here at Howells, we are working with a leading social housing repairs and maintenance contractor to recruit a proactive and experienced Complaints Team Leader for their busy Billericay-based contact centre. Complaints Team Leader, south east england.

Closing Date: Wednesday 31st December 2025.We would love to welcome Cleaners to join our friendly team in working for Argyll and Bute, one of Scotland’s most stunning areas.Let us tell you about why this could be a great move for you.Argyll and Bute is one of Scotland’s most stunning areas.As

Are you ready to make a meaningful impact on customer experience within a growing and innovative Insurance Group? Our expanding client has created an exciting new role of.Support all Group Companies, managing a variety of cases across multiple operations.

Colleague Restaurant Team Leader.At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.What you will do as a Colleague Restaurant Team Leader:.Supervise colleagues in the Colleagu...

The Regulated Complaints Handler plays a critical role in ensuring a high standard of customer satisfaction by effectively managing and resolving customer complaints. As a Complaints Handler, you will play a key role in ensuring customer satisfaction by effectively managing and resolving complain...

Fabulous opportunity for a full or a part time person to work for an independent insurance company based in St Albans.They are looking for a strong claims handler/administrator with a corporate insurance background and a working knowledge of Acturis.The ideal candidate needs to be a self starter ...

The post holder will assist in the handling and processing claims, inquests and complaints for the Trust, in compliance with the Coroners Rules, NHS complaints regulations and NHS Resolution procedures and protocols. We are looking for self-motivated and proactive individual(s) to join our busy C...

ISS - Livv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London.We provide solutions that contribute to better business performance, and we believe that people make places and places...

Handling customer complaints, member and MP enquiries, statutory enquiries. Dealing with stage 1 complaints, supporting the compliance team, delivering excellent compliance performance, and ensuring smooth day-to-day repairs service to residents and front-line staff. The role ensures the council ...

Greet clients and handle enquiries and complaints.

Demonstrable experience of supporting a Complaints or FOI function and / or working in a customer service Information service dealing with the public. Experience of investigating and resolving complaints and responding to requests for information. Chelsea O'Neill - Complaints & Information Manage...

An exciting opportunity with a large asset management fund which employs almost 500 people.The fast-paced, fast-growing finance firm is looking for a dependable Receptionist with an exceptional sense of customer service.This is a dynamic Receptionist role, supporting the wider senior team.Respons...

Complaints Investigator, south east england. We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers.

Receptionist - Part time Monday - Thursday 9AM - 2PM - £18 per hour - West End.Tay Associates are excited to offer an exciting opportunity for a part-time receptionist at a boutique private equity firm, based in the heart of the West End.We’re looking for a friendly, professional, and proactive i...

We are looking to recruit a Complaints Team Leader to join our team at our Basildon Complaints Team, from our office at Basildon. As the Customer Complaints Team Leader, you will also oversee a team of administrators who handle incoming stage 1, stage 2, and ombudsman complaints. Handling stage 1...

Location: City Insurance Services, London.Position: Part-time, 3-Month FTC (Possible Permanent).City Insurance Services is looking for a professional, organised, and friendly Receptionist to join our welcoming front office team.Senior Receptionist, and is available for an immediate start.Contract...

We are looking for a Complaints Handler to join our rapidly growing Car Supermarket (stocking around 1,500+ pre-owned vehicles) based in Enfield with a competitive basic salary of £30,000 per annum (DOE) and a more than achievable first year OTE of £36,000. Manage customer complaints by email, ph...

HRLife are working with a growing business undergoing significant change and are looking for a pro-active HR Admin Team Leader to lead and develop the HR administration / People Services team ensuring smooth and efficient delivery of the full employee lifecycle.Working in a shared services enviro...

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relat...

Residential Childcare Support WorkerSalary: Unqualified: Base salary of £29,112.Qualified Salary: Base salary of £30,641.Qualified Support Worker salary is based

Your role will involve driving positive change by analyzing trend data and communicating insights to inform service improvements that prevent complaints from occurring, escalating, or recurring. We value practical problem solvers who can communicate effectively across various mediums, applying th...

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicat...

Please note that the essential criteria when applying for this role is that you are a tenured FCA-regulated Complaints Adviser and have extensive experience of sending final written responses. Our Complaints function sits alongside our Customer Operations team to make sure we offer all our custom...

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits ...

You will work closely with the Complaints Team, to resolve complaints about our loans, cards and auto-finance products, as well as be responsible for feeding back to both frontline and product teams on product and process improvements across the Operations Team and wider Lendable business. You wi...

Ready to Lead the Floor in a Premium Steakhouse Experience?.If you're passionate about hospitality, crave the buzz of a high-energy restaurant, and want to be part of something exciting and growing – then step into the spotlight with.We’re not your average pub – we’re all about sizzling stea

Managing a team of x2 Complaints Invesigators. Ensuring thorough and consistent investigations into complaints. Recording and following up on complaints.

North West covering Cheshire, Merseyside, Greater Manchester, Lancaster and Cumbria (successful candidate.We are the UK’s largest cat welfare charity.All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for million

An important part of the complaints processes is identifying learning from complaints when we have got something wrong. We ensure complaints and feedback are properly recorded, investigated and responded to. Our comprehensive complaints policies and procedures will help you to provide fair, trans...

Location: 14-18 Perry Street, Gravesend, DA11 8QU.Contract: 12 hours per week + regular overtime, permanent part time.Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.You can now apply for...

The post involves assisting in handling claims, inquests, and complaints in compliance with the Coroners Rules, NHS complaints regulations, and NHS Resolution procedures and protocols. The Claims, Inquests, and Complaints Officer plays a pivotal role within the Patient Safety and Governance Depar...

Location: 136-138 Church Lane, Cheshunt, EN8 0EA.Contract: 16 hours per week + regular overtime, part time .Working pattern: 2-3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.You can now app...

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation.Right now, we are looking for a .Complex Needs Support Worker .Sounds great, what will I be doing?.The Complex Needs Support Worker will support individuals facing m

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits ...

Are you looking for a fulfilling & rewarding career?.Monday to Friday (Part-Time, Relief hours are also available).In return, as our Driver you will receive a .We encourage a working environment that at its core is inclusive, pioneering, and has the highest levels of integrity.As

Location: 136-138 Church Lane, Cheshunt, EN8 0EA.Contract: 16 hours per week + regular overtime, part time .Working pattern: 2-3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.You can now app...

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekee...

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your de...

As a Bank Support Worker at a Barchester independent mental health hospital, you'll use your intuition and empathy to help our patients get the most out of life.You'll work as part of a multidisciplinary team to support patients with complex and sometimes challenging behaviours.You can expect to ...

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits ...

We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our Learning disabilities service in Newham.Want to feel like you have an exciting future? You'll feel at home here.Making you feel at home here means helping you thrive in every way.That's why we ...

As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a Bank Housekeeping Assistant is so important.The variety...

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.We really value our workforce and offer you a great benefits package inc...

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits ...

RightTime Care are seeking Compassionate and Experienced Complex Care HCA's and Support Workers to provide high-quality, person-centred care to individuals with complex needs, including mental health conditions, learning disabilities, autism, acquired brain injuries, and challenging behaviours.Yo...

Location: Queen Street, Dunoon, PA23 8AX.Contract: 39 hours per week + regular overtime, permanent, full time.Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.You can now apply for this ro...

Childrens Residential Support Worker Waking Nights.Per Annum Depending on experience and qualifications.Do you have experience working with Children & Young People?.Are you looking to work waking nights?.Have you full right to work in the UK with no restrictions (No sponsorship needed)?.If you an...

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your de...

An Independent specialist Liability Loss Adjusting practice is looking to strengthen its Liability Investigation Team due to an increased workload to carry out onsite investigations managing a portfolio of Personal Injury Claims, mostly RTA’S and some involvement with EL/PL.As a Liability Claims ...

Location: 136-138 Church Lane, Cheshunt, EN8 0EA.Contract: 16 hours per week + regular overtime, part time .Working pattern: 2-3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.You can now app...

We are looking for a Senior Night Care Assistant to be accountable for the home and the residents, who will create a calm and secure atmosphere throughout the night.Ensuring regular checks according to each resident's individual needs, and leading the team on the floor.Working in care can be chal...

Join our team as Emirates cabin crew and see the world as you work.This is your opportunity to be part of the world’s largest international airline.Look forward to a tax-free salary, free accommodation and great travel perks for you and your family.Make Dubai your home and enjoy all the benefits ...

Were proud of our happy home and are dedicated to creating a place where everyone enjoys coming to work each day.As well being part of a lively and supportive team, we are surrounded by fascinating residents who also bring so much to our lives every day too.Permanent full time role available.Week...

Location: West Street, Leek, ST13 8AD.Contract: 20 hours per week + regular overtime, permanent, part time.Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.You can now apply for this role ...

Beaumont Home Care is looking for people who are passionate about care, and who want to help others to join our amazing teams.We don’t require you to have any previous care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Wor...