Complaints jobs in Oxford - Page 4Crear alertas

A pioneering fintech firm in Greater London seeks a Complaints and Fraud Investigator to lead investigations, enhance customer experience, and drive continuous improvement.

Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. About YouPrevious experience as a Complaints Investigator desirable. You will have experience in dealing with regulatory complaints within a Financial Service

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). As the complaints lead, you will act as the central point of contact for all formal and

Responsibilities include managing complaints, providing excellent customer service, and collaborating with colleagues. The role requires experience in social housing, complaints management, and strong communication skills.

As a Complaints Investigator, you’ll be at the heart of our Complaints Service, making sure residents feel heard and their concerns are resolved fairly and effectively. NHG introduced a centralised complaints function in July 2024, and we've already transformed the way we manage complaints, but we

A fintech car finance company in Greater London is seeking a Complaints and Fraud Investigator to enhance customer experiences and execute fraud investigations. The role includes investigating complaints, driving continuous improvement, and supporting vulnerable customers.

Previous experience of working in the NHS Complaints system or similar is welcome, but not essential; a thorough understanding of the NHS Complaints process is expected. To support senior managers in the Trust and the Complaints and Patient Services Manager by providing advice and guidance on the Tr

An NHS GP practice in Lancashire is seeking an experienced complaints lead to oversee patient feedback management and ensure compliance with NHS standards. This crucial role requires excellent communication, strong organisational skills, and experience in complaints management. The successful candid

Maintain accurate complaints and enquiry data and contribute to reporting and service improvement. Key requirements for the successful Housing Complaints and Quality Officer are:. Experience investigating and responding to complex complaints.

A leading NHS teaching trust in Oxford seeks a Complaints and PALS Co-ordinator to manage patient complaints and coordinate responses. The ideal candidate will have excellent written and verbal communication skills, the ability to work under pressure, and experience with NHS complaints processes. Ke

A UK-based enforcement oversight body is looking for an Investigator to conduct thorough investigations into complaints against enforcement agents.

Ensure the practice's complaints process adheres to the NHS Complaints Regulations 2009, CQC Regulation 16 (receiving and acting on complaints), and CQC Regulation 17 (good governance and learning from feedback). Coordinate investigations and ensure all complaints are handled within stipulated times

A major NHS teaching trust in the United Kingdom is seeking a Complaints and PALS Co-ordinator to join their dedicated team. This role involves managing responses to patient complaints, overseeing meetings between complainants and clinicians, and ensuring a high standard of customer care. A thorough

Be the first point of contact for complaints and escalate as required. Acknowledge, categorise and manage complaints from initial contact to final response. Maintain up-to-date records of complaints, learning actions and outcomes; ensure timeliness per TLCP procedures.

The position includes responsibilities like managing complaints, ensuring legal compliance, and serving as a technical contact for clients.

A leading restaurant chain in the UK is seeking a Senior Customer Support Manager to lead the team responsible for handling customer complaints.

A leading financial services provider is seeking a Complaints Investigator to conduct fair investigations and resolve complaints while adhering to regulatory standards.

A respected financial services organization in Epsom and Ewell is seeking a Complaints Resolution Specialist. You will be responsible for investigating and resolving complaints impacting financial and regulatory aspects while driving client-centric changes.

In January 2025 we launched our complaints handling function and are now receiving approximately 100 complaints per month. Conduct thorough investigations into complaints regarding enforcement agents, determining if processes were followed correctly and if individuals were treated fairly.

A healthcare provider in the UK is seeking a complaints lead for a fixed term role until August 2026. The successful candidate will manage patient feedback and complaints, ensuring adherence to NHS standards. Responsibilities include coordinating the complaints process, drafting responses, and colla

A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function. This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements.

To investigate and resolve all regulated complaints in a fair and impartial manner. Ultimately focused on resolving complaints fairly and ensuring that ‘good customer outcomes’ are realised both now and in the future. Previous experience as a Complaints Investigator desirable.

Reporting directly to the Head of Risk and Compliance, you will have the unique opportunity to take ownership of the complaints and fraud space. Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCAs complaint handling rules and relevant legislatio

A recruitment agency is seeking a Complaints Review Officer to join their team in Tower Hamlets. The role involves investigating complaints at stage 2 for Housing Ombudsman cases, requiring experience in complaint investigation.

Complaints Review Officer, Tower Hamlets. Vitalis are recruiting for an experienced Complaints Review Officer to work in a team in Tower Hamlets.

A leading housing association in Greater London is seeking a Complaints Investigator to enhance the resident experience by effectively resolving complaints. The successful candidate will manage complaints from initiation to resolution, ensuring fairness and compliance with regulatory standards.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. As a trusted partner to senior leaders, y

In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improvement across the organisation. Managing and investigating complaints thoroughly and impartially. Supporting positive external relation

Lead Investigations: Investigate complaints, predominantly relating to vehicle issues, applying the FCA's complaint handling rules and relevant legislation. Experience in a compliance, complaints, or investigative role, with an understanding of regulatory expectations. To take things to the next lev

Grade complaints according to the Trust’s Complaints Decision making matrix. Previous experience of working in the NHS Complaints system or similar is welcome, but not essential; a thorough understanding of the NHS Complaints process is expected. Maintain up-to-date knowledge about national best p

A local housing authority in Oxford is seeking a highly skilled Customer Care & Complaints Officer to enhance tenant and leaseholder satisfaction. You will manage customer feedback, investigate complaints, and work with service teams to improve overall service quality.

Maintain up-to-date records of complaints, learning actions and outcomes; ensure timeliness per TLCP procedures. Contribute to learning lessons events and keep complaints pages on the website up to date; conduct complainant satisfaction surveys. Maintain knowledge of NHS Complaints Regulations.

A leading UK banking organization is seeking a Complaints Team Leader to coach a team of Case Handlers and ensure excellent customer outcomes.

A well-known financial services provider is hiring a Specialist Service Consultant to enhance customer experiences through effective complaint handling.Candidates should possess strong customer service and communication skills, with a proven background in resolving customer issues.The role supports

A leading wealth management firm in the UK seeks a Complaints Investigator on a fixed term remote contract for 9 months. The role involves investigating and resolving complaints, liaising with stakeholders, and ensuring compliance with regulations. Ideal candidates have experience in complaints inve

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. Youll have extensive complaint

A local government authority in the West Midlands seeks a Housing Complaints and Quality Officer to investigate housing complaints and enhance service delivery.

A customer-focused housing organization is seeking a Complaints Resolution Partner in Peterborough.

We are seeking a highly skilled Customer Care & Complaints Officer with exceptional customer service abilities to join our team. Acting as the first point of contact for tenants and leaseholders, you will handle comments, compliments, and complaints regarding the Council's Landlord Service. Manage a

As part of their ongoing commitment to customer fairness and regulatory excellence, they are seeking an experienced Complaints Handler to join their risk and compliance function. Manage and investigate customer complaints from initial receipt through to final resolution. Accurately record complaints

As a Support Worker with CrossReach, you will provide consistent, person centred support to people within a residential or day care setting.Working as part of a dedicated team, you will help individuals feel safe, supported and empowered as they work towards stability, independence and positive life

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do.We really value our workforce and offer you a great benefits package includ

Support Worker – Uttoxeter - £12.Drivers Required - Full UK licence.Typical Shifts are: Required to work on a rota basis; Monday to Sunday, covering the following shifts - Early shifts: 8:00am-3:00pm and Late shifts: 3:00pm-10:00pm (long days also available).Join Voyage Care and Feel Valued, we r

Senior Claims Handler (Industrial Disease).Senior Claims Handler (Industrial Disease).This role combines technical claims handling with senior-level support to the Team Leader, contributing to performance, quality and service delivery across the team.You will support the day-to-day operation of the

Claims Handler Location: Spalding/Leicester or Sheffield (hybrid working available) Business Area: Claims – Agriculture, Haulage & Commercial Contract: Permanent, full-time Reports to: Claims Team Leader / Claims Manager.Previous experience handling insurance claims (motor, property, liability, or

Claims Handler - Personal Injury (M&CL).This is an excellent opportunity to join a forward-thinking legal and insurance environment where your expertise will be valued, your voice will be heard, and your professional growth supported.Managing large Loss and Complex claims.Proven experience in third-

Liability Claims Handler/Desktop Adjuster.Salary: Depending on experience.Term: Permanent - Full Time (35 hours pw).We are seeking experienced, confident Liability Claims Handler/Desktop Adjusters with a focus on Employer’s Liability (EL), Public Liability (PL), and Property Damage Claims to join

Major & Complex Loss Claims Handler.Major & Complex Loss Claims Handler.This role offers the opportunity to take ownership of high-value, technically complex third-party claims while working within a forward-thinking, supportive, and fully remote environment.You will manage a diverse portfolio of si