Complaints jobs in PrestonCreate job alerts

Job Role: Branch Manager - Financial ServicesLocation: PrestonSalary: £35,000Benefits: Bonus, Excellent Pension and Generous HolidaysAn exciting opportunity has become available within a thriving financial services company for a motivated and ambitious manager to lead their Preston branch. This role is ideally suited to an experienced leader with a passion for developing people, driving business growth, and delivering exceptional customer service.Key ResponsibilitiesLead, motivate and develop a high-performing team, fostering a culture of accountability, continuous improvement and service excellence.Identify, assess and manage risks in accordance with the risk management framework and regulatory requirements.Drive branch performance through the achievement of agreed objectives, contributing to the delivery of strategic priorities.Manage complaints in line with the Complaints Procedure, providing resolutions where appropriate and escalating matters when required.Develop and maintain strong relationships within the local community, creating opportunities for partnerships, networking and business growth.Oversee people management processes, ensuring employee records, annual leave, absence management and performance reviews are maintained effectively.Support the ongoing development of team members, encouraging engagement, accountability and professional growth.What are we looking for?A minimum of five GCSEs (or equivalent qualifications), including English and Mathematics at Grade C/4 or above.Experience of leading and managing a team ideally within a financial services environment.Strong decision-making capabilities and the confidence to work independently when required.A high level of attention to detail and a commitment to delivering quality outcomes.Commercial awareness and the ability to identify opportunities that contribute to branch growth and success.A qualification in Leadership, Management, or a related field would be advantageous.The OpportunityThis role offers an excellent opportunity for an experienced leader to make a meaningful contribution within a respected organisation. The successful candidate will have the chance to influence branch performance, support community engagement initiatives, and develop a high-performing team while helping to deliver outstanding outcomes for customers.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.TPBN1_UKTJ

Member Services Lead Pensions (Hybrid or Remote with Travel to Preston)Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston.£65k-£75k DOE + benefits- 37 hours a weekPlease note, shortlisting will be concluded on 20th July, with interviews to be scheduled w/c 3rd and 10th August.A glance at the role:Our Senior Manager Member Services Lead role is a key senior leadership role with responsibility for shaping and delivering high-quality pensions administration across LGPS, Police and Fire schemes. You will lead large-scale service delivery, drive operational excellence, and play a critical role in transforming how we deliver member and employer outcomes.The role holder will be accountable for the delivery of client SLAs, driving high performance across teams, and embedding a culture where exceptional member service is at the heart of everything we do. They will play a critical role in developing people capability, strengthening operational performance, and leading continuous improvement initiatives.As a senior leader within Member Services, you will lead, motivate and inspire multidisciplinary administration teams, working in close partnership with the Head of Member Services and wider leadership group to ensure LPPA continues to deliver value and trusted outcomes for our stakeholders.At LPPA, we are continuing to evolve our operating model, investing in technology, and strengthening our service delivery approach. This role offers the opportunity to influence that journey and make a tangible impact across a large and complex client base.This is an excellent opportunity for an experienced leader to shape service delivery within a fast-paced, collaborative and customer-focused organisation. You will be part of a supportive and inclusive culture, with significant opportunities for ongoing professional development and the chance to make a meaningful impact at a strategic level.A bit about us:Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UKs leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.What we can offer you:- Competitive salary £65k-£75k DOE + inclusion in annual bonus scheme- 30 days holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to buy and sell leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to Health or Dental Plan- Access to our Enhanced Employee Assistance Programme for when you might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme Your Perk Site.- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking in Preston City CentreWhat youll be doing:As a member of the senior leadership team, you will contribute to wider organisational priorities, influence decision-making, and help shape the future direction of Member Services.- Lead and develop a high-performing team of circa 40 administrators and people managers to operate effectively to deliver a high-quality service- Lead by example by setting consistently high standards in every area of administration- Drive adoption of technology and automation to improve efficiency- Inspire staff to develop and meet their career goals- Liaise with the Head of Planning & Insights to understand how macro factors can impact demand- Oversee work allocation and ensure effective service delivery- Lead continuous improvement and service transformation initiatives to enhance the member experience- Monitor performance against the forecast daily with the aim to clear all due work with no backlog carry over- Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered- Prepare regular MI showing the forecast vs actual performance and explain differentials- Review and improve current processes, systems and ways of working to ensure they are fit for the future- Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency- Demonstrate a strong understanding of regulatory requirements within Local Government, Fire and Police pension schemes, ensuring all regulatory and disclosure deadlines are met- Input into LPPA risk register and, where appropriate, act as risk owner on data risks, helping define the risk appetite on the level of monitoring and compliance risks- Be proactive in identifying and embedding ways for reduction in number of complaints, data breaches and errors- Forward plan resource requirements to support Value Added Business (VAB) activity as required with the Commercial team.- Engage with clients, Pension Boards and Committees- Consistently achieve member and employee satisfaction scores- Demonstrate reduction in number of complaints, data breaches and errorsWhat we need from you:- Proven leadership experience within LGPS pensions administration, with responsibility for large teams and complex service delivery environments (minimum 5 years)- Experience of Local Government Pensions Administration (minimum 5 years)- Experience of leading, managing and driving the performance of others (30+ direct/indirect reports)- Experience of client relationship management- Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes- Experience managing change in a fast-paced and agile environment- Ability to interpret and use complex data- Ability to review and improve end-to-end processes- Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and provide advice to support LPPA objectives- Attention to detail and innovative thinking skills- Self-motivated, decisive, with the ability to adapt to change and competing demandsWorking with and upholding our values:- Working together- Committed to excellence- Doing the right thing- Forward thinkingTPBN1_UKTJ

Branch Manager – Financial Services\n Preston | £35,000 + Bonus + Excellent Benefits \n We're recruiting on behalf of a well-established financial services organisation seeking an experienced Branch Manager to lead its Preston branch. \n This is an opportunity for an established people leader with a background working within an FCA regulated environment who enjoys developing teams, building strong customer relationships and representing a respected brand within the local community. \n This role is centred around leadership, service excellence and operational performance rather than sales targets. The Role\n As Branch Manager, you'll take responsibility for the day-to-day leadership of the branch, ensuring exceptional customer service, regulatory compliance and a positive, high-performing team culture. \n You'll also play an active role within the local community, developing relationships that enhance the organisation's presence and reputation. Key Responsibilities\n\n • Lead, coach and develop a small branch team to achieve outstanding customer outcomes.\n, • Ensure the branch operates in line with FCA regulations, internal controls and compliance standards.\n, • Maintain high levels of customer service, ensuring fair outcomes for every customer.\n, • Handle escalated customer queries and complaints professionally and efficiently.\n, • Support the team during busy periods, leading from the front.\n, • Build strong relationships with local businesses, schools, charities and community groups.\n, • Represent the organisation at networking events, careers fairs and community initiatives.\n, • Monitor branch performance and continuously identify opportunities to improve service delivery and operational efficiency.\nAbout You\n To be successful, you'll have: \n\n • Previous experience managing and developing a customer-facing team.\n, • Experience working within an FCA regulated financial services environment (essential).\n, • A strong understanding of regulatory compliance, customer outcomes and risk management.\n, • Excellent leadership and coaching skills with the ability to motivate others.\n, • Strong communication and relationship-building abilities.\n, • A proactive, organised and professional approach to problem solving.\n, • A minimum of five GCSEs (or equivalent), including Maths and English.\n, • A leadership or management qualification would be advantageous but is not essential.\nWhat's On Offer\n\n, • Salary of £35,000\n, • Discretionary annual bonus of up to 10%\n, • 27 days annual leave plus bank holidays\n, • Additional birthday and milestone leave\n, • Employer pension contribution matched up to 10%\n, • Life assurance (6x salary)\n, • Income protection\n, • Enhanced family leave\n, • Monday to Friday working hours (8:45am–5:00pm)\n, • Ongoing training, structured development and genuine career progression\nAdditional Information\n This position is subject to pre-employment screening, including satisfactory credit and criminal record checks, in line with regulatory requirements. \n If you're an experienced Branch Manager or Financial Services Team Leader looking for your next leadership opportunity within an FCA regulated organisation, we'd love to hear from you.

?? Ready for a New Challenge? Join a High-Performing Engineering Team!\n If you're looking for a role where your technical expertise is valued, your judgement matters, and your career can truly accelerate, this is the opportunity for you. We’re seeking a skilled and motivated professional to join our engineering function within a supportive, collaborative, and forward-thinking team environment.?? What You’ll Bring \n You’ll be qualified to a minimum of I.A.E.A or ATA (VDA) standard, with hands-on experience leading or supporting an engineering function—whether within an insurer, an independent firm, or a similar technical environment. \n What will your day look like:\n Produce high quality reportsAssess, value and negotiate repair costsProvide vehicle valuationsNegotiate total loss settlementsHave a detailed understanding of salvage categoriesClaims managementLiaise with Field planning team, repairers and customersSupport other members of the team as and when the need dictates?? Why You’ll Love This Role \n You’ll be joining a team that values expertise, encourages continuous improvement, and supports you in growing your career. Expect a fast-paced environment, varied caseload, and the chance to make a real impact every day. \n #INDUKI Knowledge and Abilities:\n Your expertise will allow you to:Accurately assess and negotiate repair costsProvide precise vehicle valuationsConfidently negotiate total loss settlementsApply a strong understanding of salvage categories and the wider claims management process?? Essential Technical Skills \n To hit the ground running, you’ll need solid experience using industry-standard estimating systems, including:AudatexGlassmatixAn AQP qualification is a definite advantage and will help you stand out.Inspection scope extends from Cars to HGV’S, Agricultural implements, and caravans Resolve customer complaints Consistency of damage Diminution in value Ensure instruction to reporting timescales remains within SLA’s Contribute to a engaging and collaborative working environmentAdapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required Benefits\n Career & Purpose \n\n • Davies Innovation Lab\n, • Leadership training programme\n, • Funding for professional qualifications\n, • Thrive at Davies; learning opportunities\n\n Environmental & Social \n\n • The Davies Foundation\n, • Local charity funding\n, • Pennies To Heaven\n, • Employee Resource Groups\n, • Employee volunteering programme\n\n Financial Health \n\n • Pension, 5% employee and 5% employer contribution\n, • My Choices at Davies provides; High Street discounts and Financial wellbeing hub\n, • Life assurance: x4\n, • Refer a Friend\n, • Cycle to Work Scheme\n, • Lease car salary sacrifice\n, • Davies Incentive Plan\n, • Enhanced maternity, paternity and adoption pay\n\n Mental, Physical & Emotional Wellbeing \n\n • Wellbeing centre; move, munch, money & mind focus\n, • Discounts with 100's of UK retailers\n, • EAP; 24/7 confidential helpline\n, • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years\n, • Flexible working\n, • Dress for your day\n, • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage\n, • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan\n

Direct Distribution Branch Manager- Preston- £35k basic with lots of room for future progression*Please note as part of this application process a presentation will be required, this is only a one stage interview process*About the RoleThis is not your typical branch manager role so if you have a background in management in either customer service or retail this could be the role for you!As a Direct Distribution Branch Manager, you’ll be at the heart of your community leading a team that doesn’t just deliver financial services, but creates meaningful, lasting relationships. You’ll shape your branch into a trusted local hub where people feel welcomed, supported, and understood.You’ll inspire your team, build strong partnerships beyond the branch walls, and spot opportunities to grow both the business and its community impact. At the same time, you’ll ensure everything runs smoothly, safely, and in line with regulatory expectations.If you enjoy leading people, making a visible difference, and balancing commercial thinking with genuine care for customers, this role gives you the platform to do exactly that.What You’ll Be Doing Community & Customer Impact\n\n • Be the face of the branch within the local community—visible, approachable, and trusted\n, • Build meaningful external relationships and partnerships that drive new opportunities\n, • Ensure every customer interaction delivers fair, positive outcomes\n, • Handle customer feedback and complaints with empathy, ownership, and professionalism\n Leading & Developing Your Team\n\n, • Create a culture where people feel empowered, accountable, and motivated to grow\n, • Coach and develop your team to deliver exceptional service and achieve their potential\n, • Keep people processes running smoothly (performance, absence, development plans)\n, • Lead by example—bringing energy, clarity, and purpose to the team every day\n Driving Performance & Growth\n\n, • Identify opportunities to grow your branch’s presence and performance\n, • Use insight and local knowledge to make smart, informed decisions\n, • Deliver against objectives while keeping customer outcomes at the centre\n, • Balance commercial success with community value\n Risk, Compliance & Quality\n\n, • Take ownership of risk management within the branch\n, • Ensure all activity aligns with regulatory standards and internal controls\n, • Oversee quality assurance processes and maintain high operational standards\n, • Promote a “right first time” mindset across everything you do\nWhat We’re Looking ForWe’re looking for someone who brings both people leadership and commercial awareness, with a strong sense of responsibility for customers, colleagues, and community.Essential Skills & Experience\n\n, • Strong communication skills you know how to connect with people at all levels\n, • A detail-focused mindset with a commitment to getting things right first time\n, • Experience leading or supporting a team in a customer-focused environment\n, • Awareness of market opportunities and a drive to achieve growth\nQualifications\n\n, • Minimum of 5 GCSEs (or equivalent), including Maths and English (Grade C/4 or above)\nDesirable\n\n, • Leadership or management qualification\nWorking Pattern\n\n, • Monday to Friday: 8:45am – 5:00pm\n, • Occasional Saturdays: 9:00am – 12:00pm (on a rota basis)\nWe recognise the importance of flexibility and fairness so when you support the branch on a Saturday, your lunch break during the week is paid as overtime.Salary & Benefits\n\n, • Salary: £35,000 per annum\nWe believe in recognising the value our people bring not just through salary, but by creating an environment where you can grow, feel supported, and make a real impact.Career Growth & ProgressionThis is more than just a role it’s a place to build your future.There is real opportunity for progression, whether that’s expanding your leadership scope, moving into larger or more complex branches, or exploring wider opportunities across the business.We’re committed to developing our people, giving you the support, exposure, and experience you need to take the next step in your career.How You’ll WorkSuccess in this role isn’t just about what you do it’s about how you do it.You’ll naturally demonstrate:\n\n, • Awareness – understanding your customers, your team, and your community\n, • Fairness – acting with integrity, respect, and inclusivity\n, • Togetherness – building trust and working collaboratively\n, • Effectiveness – using insight and judgement to make the right calls\n, • Professionalism – setting high standards and leading by example\nWhy This Role Stands OutThis is a role where you can:\n\n, • Make a visible impact in your local community\n, • Shape and grow a high-performing team\n, • Balance purpose with performance\n, • Be trusted to lead with autonomy and accountability\nIf this looks like your next career DO NOT DELAY…..Send your up to date CV to or call me on INDBSO

Principal Pensions Data AdministratorRemote/Hybrid Working with 2 days in Preston, LancashireFully home-working contracts will be considered for candidates living 50+ miles from our offices in PrestonSalary £33k - £40k & benefits DOE 37 hours a weekA glance at the role:Accurate, high-quality data underpins everything we do. The Principal Pensions Data Administrator role combines in-depth knowledge of the LGPS and wider pensions legislation with a specialist focus on data management.You will play a key role in driving data-related initiatives, ensuring compliance with regulatory frameworks, and continuously improving data processing standards to support reliable and efficient pension administration.This is a fantastic opportunity to join our fast-paced, collaborative and member-focused business within the data services team. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential.A bit about us:Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary £33k – 40k DOE- 25 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell’ leave- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions- Access to Health or Dental Plan- Access to our Enhanced Employee Assistance Programme for when you might need some support- The opportunity to earn through our Employee Referral Scheme- Access to our bespoke Reward Discount Scheme – ‘Your Perk Site’- Opportunities to attend Wellbeing webinars and social events- Daily free fruit and snacks available to you in our office- Free Car Parking in Preston City CentreWhat you’ll be doing:- Lead on the assessment and validation of complex data submissions, ensuring accuracy and timely compliance with all relevant deadlines and regulatory requirements- Significantly contribute to the production and distribution of annual benefit statements to both active and deferred pension scheme members, ensuring clarity and compliance with statutory obligations- Perform a key role in the preparation of comprehensive data sets (universal data extracts) for actuarial valuation- Support other regulatory activity/projects where required, through the preparation and processing of data, acting as a key subject matter expert- Serve as the primary liaison with scheme employers regarding data management, leading the resolution of complex data issues and the submission of monthly data files- Maintain expert knowledge of pension scheme regulations and overarching pension legislation, ensuring all data processing activities are fully compliant- Investigate and resolve complex data anomalies, leading efforts to prepare accurate administration across the business- Process or check complex cases where required, ensuring the accuracy of pension calculations produced and the general quality of work is to a high standard with minimal issues arising through quality and checking processes- Be proactive in responding to escalations/complaints, whilst also identifying and embedding ways for reduction in the number of complaints, data breaches and errors- Support the Data Quality function where required, to investigate and correct data issues, with a key focus on root cause- Deputise for Team Leader / Leads in their absence- Safeguard information security, setting protocols for the handling of sensitive and confidential data in line with service guidelines and industry best practices- Support and enhance overall service provision, undertaking additional responsibilities as appropriate to the principal level within the post- Primary contact point for risk and audit management for data servicesWhat we need from you: - Outstanding communication, stakeholder engagement, and influencing skills, with demonstrated ability to build effective relationships at all organisational levels, including senior leadership and external partners- In-depth knowledge of pension administration operations, statutory requirements, and industry standards, with the ability to interpret and apply regulatory changes to operational practice- Extensive experience performing in end-to-end data operations- Demonstrable experience contributing to data improvement projects- Passionate about delivering a first-class member and employer experience- Excellent problem-solving skills, with a key focus on accurate and efficient working practicesNice to have:- Knowledge of the UPM system- Relevant professional qualifications in pensions administration, data management, or business management are highly desirable- Experience delivering trainingQualifications- 5 GCSEs or equivalent, including Maths and English at Grade C or above- A recognised pension administration qualification (or working towards) would be desirableWorking with and upholding our values:- Working together- Committed to excellence- Doing the right thing- Forward thinking

Member Services Lead – Pensions (Hybrid or Remote with Travel to Preston) \n \n Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston. \n £65k-£75k DOE + benefits- 37 hours a week \n \n Please note, shortlisting will be concluded on 20th July, with interviews to be scheduled w/c 3rd and 10th August. \n \n A glance at the role: \n \n Our Senior Manager Member Services Lead role is a key senior leadership role with responsibility for shaping and delivering high-quality pensions administration across LGPS, Police and Fire schemes. You will lead large-scale service delivery, drive operational excellence, and play a critical role in transforming how we deliver member and employer outcomes. \n \n The role holder will be accountable for the delivery of client SLAs, driving high performance across teams, and embedding a culture where exceptional member service is at the heart of everything we do. They will play a critical role in developing people capability, strengthening operational performance, and leading continuous improvement initiatives. \n \n As a senior leader within Member Services, you will lead, motivate and inspire multidisciplinary administration teams, working in close partnership with the Head of Member Services and wider leadership group to ensure LPPA continues to deliver value and trusted outcomes for our stakeholders. \n \n At LPPA, we are continuing to evolve our operating model, investing in technology, and strengthening our service delivery approach. This role offers the opportunity to influence that journey and make a tangible impact across a large and complex client base. \n \n A bit about us: \n \n Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK’s leading pension administration companies. \n \n What we can offer you: \n \n • Competitive salary £65k-£75k DOE + inclusion in annual bonus scheme \n • 30 days’ holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell leave. \n • Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions. \n • Access to Health or Dental Plan \n • Access to our Enhanced Employee Assistance Programme for when you might need some support. \n • The opportunity to earn through our Employee Referral Scheme. \n • Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’ \n • Opportunities to attend Wellbeing webinars and social events. \n • Daily free fruit and snacks available to you in our office. \n • Free Car Parking in Preston City Centre \n \n What you’ll be doing: \n \n As a member of the senior leadership team, you will contribute to wider organisational priorities, influence decision-making, and help shape the future direction of Member Services. \n \n • Lead and develop a high-performing team of circa 40 administrators and people managers to operate effectively to deliver a high-quality service \n • Lead by example by setting consistently high standards in every area of administration \n • Drive adoption of technology and automation to improve efficiency \n • Inspire staff to develop and meet their career goals \n • Liaise with the Head of Planning & Insights to understand how macro factors can impact demand \n • Oversee work allocation and ensure effective service delivery \n • Lead continuous improvement and service transformation initiatives to enhance the member experience \n • Monitor performance against the forecast daily with the aim to clear all due work with no backlog carry over \n • Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered \n • Prepare regular MI showing the forecast vs actual performance and explain differentials \n • Review and improve current processes, systems and ways of working to ensure they are fit for the future \n • Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency \n • Demonstrate a strong understanding of regulatory requirements within Local Government, Fire and Police pension schemes, ensuring all regulatory and disclosure deadlines are met \n • Input into LPPA risk register and, where appropriate, act as risk owner on data risks, helping define the risk appetite on the level of monitoring and compliance risks \n • Be proactive in identifying and embedding ways for reduction in number of complaints, data breaches and errors \n • Forward plan resource requirements to support Value Added Business (VAB) activity as required with the Commercial team. \n • Engage with clients, Pension Boards and Committees \n • Consistently achieve member and employee satisfaction scores \n • Demonstrate reduction in number of complaints, data breaches and errors \n \n What we need from you: \n \n • Proven leadership experience within LGPS pensions administration, with responsibility for large teams and complex service delivery environments (minimum 5 years) \n • Experience of Local Government Pensions Administration (minimum 5 years) \n • Experience of leading, managing and driving the performance of others (30+ direct/indirect reports) \n • Experience of client relationship management \n • Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes \n • Experience managing change in a fast-paced and agile environment \n • Ability to interpret and use complex data \n • Ability to review and improve end-to-end processes \n • Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and provide advice to support LPPA objectives \n • Attention to detail and innovative thinking skills \n • Self-motivated, decisive, with the ability to adapt to change and competing demands

?? Ready for a New Challenge? Join a High-Performing Engineering Team!\n If you're looking for a role where your technical expertise is valued, your judgement matters, and your career can truly accelerate, this is the opportunity for you. We’re seeking a skilled and motivated professional to join our engineering function within a supportive, collaborative, and forward-thinking team environment.?? What You’ll Bring \n You’ll be qualified to a minimum of I.A.E.A or ATA (VDA) standard, with hands-on experience leading or supporting an engineering function—whether within an insurer, an independent firm, or a similar technical environment. \n What will your day look like:\n Produce high quality reportsAssess, value and negotiate repair costsProvide vehicle valuationsNegotiate total loss settlementsHave a detailed understanding of salvage categoriesClaims managementLiaise with Field planning team, repairers and customersSupport other members of the team as and when the need dictates?? Why You’ll Love This Role \n You’ll be joining a team that values expertise, encourages continuous improvement, and supports you in growing your career. Expect a fast-paced environment, varied caseload, and the chance to make a real impact every day. \n #INDUKI Knowledge and Abilities:\n Your expertise will allow you to:Accurately assess and negotiate repair costsProvide precise vehicle valuationsConfidently negotiate total loss settlementsApply a strong understanding of salvage categories and the wider claims management process?? Essential Technical Skills \n To hit the ground running, you’ll need solid experience using industry-standard estimating systems, including:AudatexGlassmatixAn AQP qualification is a definite advantage and will help you stand out.Inspection scope extends from Cars to HGV’S, Agricultural implements, and caravans Resolve customer complaints Consistency of damage Diminution in value Ensure instruction to reporting timescales remains within SLA’s Contribute to a engaging and collaborative working environmentAdapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required Benefits\n Career & Purpose \n\n • Davies Innovation Lab\n, • Leadership training programme\n, • Funding for professional qualifications\n, • Thrive at Davies; learning opportunities\n\n Environmental & Social \n\n • The Davies Foundation\n, • Local charity funding\n, • Pennies To Heaven\n, • Employee Resource Groups\n, • Employee volunteering programme\n\n Financial Health \n\n • Pension, 5% employee and 5% employer contribution\n, • My Choices at Davies provides; High Street discounts and Financial wellbeing hub\n, • Life assurance: x4\n, • Refer a Friend\n, • Cycle to Work Scheme\n, • Lease car salary sacrifice\n, • Davies Incentive Plan\n, • Enhanced maternity, paternity and adoption pay\n\n Mental, Physical & Emotional Wellbeing \n\n • Wellbeing centre; move, munch, money & mind focus\n, • Discounts with 100's of UK retailers\n, • EAP; 24/7 confidential helpline\n, • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years\n, • Flexible working\n, • Dress for your day\n, • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage\n, • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan\n

International Branded Hotel are looking for a Front Office Manager to lead the Front Office team and make sure every guest receives a smooth, friendly and professional experience from arrival to departure. \n The hotel is a full-service property near Fulwood, and well placed for business, events and leisure guests. With modern bedrooms, on-site dining, a fitness centre and flexible meeting and event space, the Front Office team plays a key role in keeping the guest journey running well. \n This is a hands-on leadership role for someone who enjoys being visible at the desk and around the hotel, supporting team members, improving standards and creating a warm welcome for every guest. \n You will join a hotel team where service matters, expectations are clear, and people are supported to grow through training, feedback and real responsibility. We are building a workplace where team members feel trusted, included and able to do a good job. \n In return, we look for people who care about guests, support their colleagues and take pride in keeping standards high, even when the hotel is busy. \n As Front Office Manager, you will bring calm, practical leadership to a busy Front Office environment, support the team with confidence and care, and help the hotel perform commercially while keeping guest experience, safety and team standards at the centre of every decision. \n WHAT YOU’LL DO \n • Lead the day-to-day Front Office operation, including reception, guest service, shift planning and team standards. \n • Support the team to deliver a smooth check-in, stay and check-out experience. \n • Monitor guest feedback and use it to improve service, communication and ways of working. \n • Recognise regular and VIP guests and support Hilton brand standards and loyalty activity. \n • Maximise room occupancy and revenue opportunities through strong availability awareness, upselling and rate discipline. \n • Coach, train and develop Front Office team members so they feel confident in their roles. \n • Manage performance, conduct and absence fairly and consistently, with support where needed. \n • Work closely with Housekeeping, Reservations, Sales, Food and Beverage, Maintenance and the Duty Management team. \n • Ensure Front Office procedures, cash handling, security, fire safety, health and safety and system use are followed correctly. \n WHAT YOU’LL BRING \n • Experience working at Front Office Manager level or in a similar hotel front office leadership role. \n • Strong understanding of hotel front office operations, guest service and team leadership. \n • A visible, approachable and hands-on leadership style. \n • Commercial awareness, including occupancy, rates, upselling and guest loyalty. \n • Confidence leading, coaching and developing team members. \n • Calm judgement under pressure and the ability to handle guest feedback or complaints professionally. \n • Good IT skills, including hotel systems, reports, email and Microsoft Office. \n • Strong communication skills and the ability to work well with other hotel departments. \n • A smart, professional approach in line with hotel and brand standards. \n • Hilton or branded full-service hotel experience would be an advantage, but is not essential. \n HOURS AND WORKING PATTERN \n This is a full-time hotel leadership role. The Front Office Manager working pattern will be based on the needs of the Front Office operation and will include shift work. \n Flexibility will be needed across weekdays, evenings, weekends and bank holidays, especially during peak arrival and departure times, major events, audits and busy guest periods. \n PAY AND BENEFITS \n • Salary: £33,000 to £35000 per annum plus Bonus \n • Contract: Full Time, Permanent \n • Benefits: Pension, Meals on Duty, Uniform, Hotel Discounts, Food & Drink Discounts, Training and Development opportunities, Gym Membership, Onsite Parking, Team Events and Celebrations, Company Sick Pay Scheme, Employee Assistance Scheme including Mental Health Support. \n WHERE THIS ROLE CAN LEAD \n The Front Office Manager role can provide progression into Rooms Division Manager, Operations Manager, Hotel Manager, cluster rooms leadership or wider senior hotel operations roles. \n WHAT HAPPENS NEXT \n To apply, please click on Apply, answer the screening questions and attach your CV for the Front Office Manager role. \n We aim to contact shortlisted candidates within 14 days. \n We welcome applications from people with different backgrounds and experiences. Reasonable adjustments will be considered throughout the recruitment process and in the role where required. \n

We are seeking a Service Delivery Manager to lead the day-to-day operational delivery of our Service Delivery function. \n \n This role ensures our teams consistently deliver an excellent patient and client experience by maintaining high service standards, managing operational performance, developing team capability, and driving continuous process improvement. \n \n Working closely with the Head of Services, Head of Operations, Client Services Manager, Clinical teams, Pharmacy Operations and Engineering, the successful candidate will oversee service delivery processes, operational performance, complaints handling, workforce planning and quality assurance across the Service Delivery function. \n \n This role combines people management, operational leadership and continuous improvement to ensure our services remain efficient, scalable and compliant as the business continues to grow. Reporting to the Head of Services, the role has direct line management responsibility for the Service Delivery team. \n \n Key Responsibilities \n \n Service Delivery Operations \n ● Lead the Service Delivery function, overseeing Customer Support, Service Administration, and Data & Reporting to ensure daily, weekly and monthly operational activities are delivered efficiently and to a high standard. \n ● Ensure operational tasks are completed accurately and within agreed service levels. \n ● Monitor operational performance and proactively address emerging risks or bottlenecks. \n ● Coordinate operational priorities across Service Delivery, Clinical Operations, Pharmacy Operations and Engineering. \n ● Maintain high standards of patient care, customer service and operational consistency. \n \n Team Leadership & Development \n ● Line manage the Service Delivery team. \n ● Manage recruitment for Service Delivery roles where required. \n ● Lead onboarding for new Service Delivery team members. \n ● Develop and maintain competency matrices for Service Delivery roles. ● \n Assess staff competency and ensure team members work within their level of competence. \n ● Deliver internal training programmes and oversee completion of accredited training. \n ● Support performance management, coaching and professional development. \n \n Operational Performance & Continuous Improvement \n ● Conduct regular operational audits to identify risks, inefficiencies and improvement opportunities. \n ● Implement process improvements to improve quality, efficiency and scalability. \n ● Own regular operational reviews including: \n\n • Use of Zendesk\n, • SLA performance\n, • Service problems analysis\n, • Courier performance\n, • Quality of note taking and call handling\n, • Logs and reporting\n, • Manual service administration tasks\n\n ● Track improvement initiatives through to implementation and measure outcomes. \n \n Customer Support & Complaints Management \n ● Manage Level 2, Level 3, complex and multi-party complaints to the Head of Services. \n ● Ensure complaint themes are analysed and translated into operational improvements. \n ● Maintain responsibility for Customer Support SLA performance. \n ● Monitor service quality metrics and implement corrective actions where required. \n \n Operational Supplier Management \n ● Manage operational relationships with key service providers including delivery carriers and recruitment partners. \n ● Coordinate operational escalations with suppliers. \n ● Communicate supplier service changes internally, including pricing, SLA or operational updates. \n ● Coordinate bank holiday and seasonal operational planning with suppliers and clients. \n \n Service Readiness \n ● Ensure operational readiness for new products and service launches. \n ● Ensure Service Delivery team is fully trained before new services launch. \n ● Develop operational guidance, crib sheets and internal documentation. \n ● Provide operational guidance to clients on service delivery processes, fulfilment options and support pathways. \n \n Operational Issue Management \n ● Own investigation and resolution of operational service problems. \n ● Coordinate with Engineering, Clinical and Pharmacy teams to resolve operational incidents. \n ● Identify recurring issues and ensure they are reviewed through operational governance meetings. \n ● Drive root cause analysis and implementation of preventative actions. \n \n Programme Management \n ● Act as operational lead for designated service programmes. \n ● Coordinate operational communications with external partners. \n ● Represent within operational governance meetings where appropriate. \n \n Skills & Experience \n \n Essential \n ● Experience managing operational service delivery teams. \n ● Previous people management experience. \n ● Strong operational planning and process improvement skills. \n ● Experience managing service performance against KPIs and SLAs. \n ● Excellent organisational and prioritisation skills. \n ● Strong analytical and problem-solving ability. \n ● Experience working across multiple departments to deliver operational improvements. \n ● Excellent communication skills with internal and external stakeholders. \n \n Desirable \n ● Experience within healthcare, pharmacy or regulated environments. \n ● Knowledge of patient support, prescribing or medication fulfilment services. \n ● Experience using Zendesk or similar customer support platforms. \n ● Experience delivering operational change programmes. \n ● Familiarity with workforce planning and training management. \n \n Success Measures \n \n Success in this role will be measured through: \n ● Consistent achievement of Service Delivery SLAs and KPIs. \n ● High quality customer support and complaint resolution. \n ● Successful recruitment, onboarding and development of Service Delivery staff. \n ● Delivery of operational improvement initiatives. \n ● Improved operational efficiency and reduced service issues. \n ● Strong audit outcomes and compliance performance. \n ● Effective operational readiness for new clients and services. \n ● High engagement and performance across the Service Delivery team. \n \n Working Pattern \n ● Office based \n ● Full time \n ● Reporting to the Head of Services. \n ● Direct line management responsibility for the Service Delivery team.

Senior Customer Service Agent \n Location: Preston \n Job Type: Full-time, Permanent \n Salary: £30,000 – £34,000 per annum \n \n The Opportunity \n We are recruiting for a Senior Customer Service Agent to join a dynamic and expanding organisation committed to delivering exceptional service to its customers. This is an excellent opportunity for an experienced customer service professional who enjoys resolving complex issues, improving processes, and supporting colleagues within a busy operational environment. \n The successful candidate will play a key role in ensuring high levels of customer satisfaction while contributing to the continuous improvement of service delivery. \n \n Key Responsibilities \n Customer Service & Case Management \n\n • Handle complex customer enquiries and escalated cases through telephone and written communication channels.\n, • Investigate and resolve issues efficiently, ensuring a positive customer experience.\n, • Provide professional, empathetic, and solutions-focused support.\n, • Maintain accurate records of all customer interactions and actions taken.\n, • Liaise with internal departments to ensure timely resolution of customer concerns.\n, • Monitor cases through to completion, ensuring all service standards are met.\n\n \n Process Improvement \n\n • Identify opportunities to improve customer service processes and operational efficiency.\n, • Contribute ideas and recommendations to enhance service delivery and customer satisfaction.\n, • Support initiatives designed to streamline workflows and reduce manual administration.\n, • Share knowledge, best practices, and provide guidance to less experienced team members when required.\n\n \n Systems & Administration \n\n • Utilise customer service platforms and internal systems confidently and accurately.\n, • Maintain detailed and up-to-date case notes and customer records.\n, • Support the implementation and optimisation of systems and procedures.\n, • Adapt quickly to new technologies and changing business requirements.\n\n \n Person Specification \n\n • Previous experience in a senior customer service role.\n, • Excellent verbal and written communication skills.\n, • Strong problem-solving and conflict-resolution abilities.\n, • Experience handling escalated complaints and complex customer queries.\n, • Ability to prioritise workload and perform effectively under pressure.\n, • Proficiency in Microsoft Word and Outlook.\n, • Experience using customer relationship management (CRM) systems, such as Zendesk or similar platforms.\n, • Strong organisational skills and attention to detail.\n, • Ability to work independently and collaboratively within a team.\n, • GCSEs (or equivalent).\n, • A-Level qualifications (or equivalent).\n, • Demonstrable experience within a customer service environment.\n\n \n The Ideal Candidate \n\n • Customer-focused with a genuine passion for delivering excellent service.\n, • Calm and professional when dealing with challenging situations.\n, • Proactive, adaptable, and solutions-oriented.\n, • Highly organised with the ability to manage multiple priorities.\n, • Technically confident and quick to learn new systems.\n, • Keen to contribute to a culture of continuous improvement.\n\n \n Benefits \n\n • Company pension scheme.\n, • Free on-site parking.\n, • Casual dress.\n, • Company events.\n, • Employee referral programme.\n, • Permanent, full-time opportunity.\n, • Salary: £30,000 – £34,000 per annum.\n, • Based on-site.\n

Are you a natural leader who loves bringing people together, building relationships and being a visible part of your local community? If you want to lead a branch where success is measured by the difference you make to members and the community, not by hitting a sales target, we would love to hear from you. On behalf of a respected finance company, we are looking for a full time Branch Manager to lead its Preston branch. This is a genuinely people-first leadership role: you will develop and mentor a small, dedicated team, build the company's profile across Preston and the surrounding area, and make sure everyone who walks through the door has an excellent experience . Key Responsibilities • Leading, mentoring and developing your branch team, helping each person grow and do their best work., • Being the face of the company in your community. You will build genuine local relationships and partnerships, from delivering financial education in local schools to supporting good causes and attending careers fairs and community events., • Making sure the branch runs well and that members always receive fair, positive outcomes, in line with the company's standards and regulatory expectations., • Handling member queries and complaints with care, putting things right and knowing when to escalate., • Rolling up your sleeves and supporting the team on the front line during busy spells, leading by example. This is not a sales role. It is about people, relationships and community, and about leading a team to deliver service that members genuinely value. About You • Management experience is essential., • You will have led and developed a team before, and you will know how to get the best from people., • A relationship builder at heart, comfortable getting out into the community, networking and forming partnerships., • Proactive and self-driven, able to make sound decisions on your own initiative.Excellent communication and interpersonal skills, with attention to detail and a 'right first time' approach., • A minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or, • above., • A background in an FCA or PRA regulated environment is a real bonus, though it is not essential. If you are an outstanding leader from another sector, we would still like to hear from you., • A qualification in leadership or management is desirable but not required. The company is committed to your development. You will receive a thorough induction and ongoing training, with real investment in your first six months and beyond. In Return • Salary of £35,000, plus a discretionary annual bonus of up to 10% linked to business performance., • 27 days holiday plus bank holidays, with extra days to celebrate your birthday and personal milestones., • Generous salary sacrifice pension, employer matched up to 10%., • Life assurance of six times your salary., • Income protection., • Enhanced maternity and paternity provision. A predictable Monday to Friday working pattern (8:45am to 5:00pm), so you can plan your life around your work. The occasional Saturday morning may come up, but this is rare and ad hoc, and time is usually given back the following week. This is a regulated role, so any appointment will be subject to satisfactory pre-employment checks, including credit and criminal record checks. Anything flagged is always considered fairly and on an individual basis

Job title: Customer Service advisor Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ Hours: 42.5 hours a week Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. **Great career development opportunities – grow with us. Role Overview: First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. Key Responsibilities: • Responsible for the reception area, including greeting customers and providing a positive and welcoming experience., • Deliver exceptional customer service., • Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars., • Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines., • Regularly update the customer with progress on their repair., • Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs., • Process payments and issue invoices., • Supporting with handling complaints in line with Company policy., • Adhere to all company policies, procedures, and service level agreements., • Knowledge and compliance with Health and Safety regulations. Skills and experience: • Strong attention to detail., • Ability to deal professionally with the issues that arise., • Excellent communication skills in all areas, including by telephone, email and in face-to-face situations., • Computer literate., • Ability to understand, implement and review complex processes., • Proactive., • Ability to organise time and resources., • Good time management and prioritisation skills., • Handling confidential information. Benefits • 33 days holiday (including bank holidays), • Personal health cash plan – claim back the cost of things like dentist and optical check ups, • Enhanced maternity / paternity / adoption / shared parental pay, • Monthly and Annual Bonus schemes, • Life assurance: three times basic salary, • Free breakfasts and fruit, • Birthday surprise for everybody! What you can expect from us At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed. From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you. A bit about us Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough. We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners. Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers: Purpose: Make someone's bad day better Values: • Make it happen – Be accountable. Take the initiative, work fast, and do a great job., • Strive for better – Be bold. Challenge the norm – make small improvements often., • Win together – Be a team-player. Win together, learn together, respect each other.

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 💻 Hybrid working – for those out of training & performing well, you can WFH 2 days.🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Central London (Oxford Circus)Our need - Immediate startersSalary - £28,000Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform. • Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries, • Assist customers with property searches, booking viewings, and understanding the buying or renting process, • Resolve customer issues and complaints efficiently and professionally, • Document customer interactions and maintain accurate records in our CRM system, • Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries, • Gather customer feedback to help enhance service offerings and platform usability, • Stay informed about real estate market trends and property listings, • Fluent in both Italian and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred, • Able to manage multiple customer inquiries effectively, • Detail-oriented with strong organizational abilities, • Interest in real estate and helping customers achieve their housing goals, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Working model: Remote Hours: Full time, 37 hours per week (8:30am- 5:00pm) Contract type: Temporary (initial 3 months) DBS requirement: Basic We’re recruiting on behalf of a well-structured public sector organisation currently undergoing systems improvement and service transformation. They’re looking for a Business Systems Officer to join the team on an interim basis, supporting both digital projects and operational service delivery. This role will suit someone with strong Excel and administration skills who’s comfortable working with housing or business systems, data reporting, and service support. Key responsibilities: • Provide day-to-day technical and administrative support to the service team, • Assist with upgrades, replacements and ongoing maintenance of internal systems (e.g. NEC Housing or similar platforms), • Reconcile rent and housing benefit payments, including year-end processing, • Prepare and analyse service data for reports, KPIs and performance reviews, • Support the production of letters, notices, and formal documentation, • Respond to FOI requests and basic-level complaints, ensuring accurate records, • Contribute to resident engagement activities and training coordination, • Maintain up-to-date manual and electronic records and filing systems, • Share knowledge across the team and deputise for senior colleagues when required Experience and skills required: • Strong Microsoft Office skills, especially Excel, Word and Outlook, • Experience in administration or business systems support, • Comfortable working with data, reconciling payments, and producing reports, • Proactive and organised, with strong attention to detail, • Ideally experience in a housing, local authority, or public sector setting, • Familiarity with NEC Housing or similar housing management systems, • Awareness of records management and reporting standards If you're available at short notice and have the skills to step into a varied support role that blends technical admin with digital project input, we’d love to hear from you. Apply now or get in touch to discuss the role in more detail.

Mercier Consultancy MD is proud to offer positions for Slovak Speaking Customer Support Representatives in Sofia. We are looking for enthusiastic individuals who are fluent in Slovak and have a passion for providing excellent customer service. In this role, you will be the voice of our company for Slovak-speaking clients, assisting them with their inquiries and ensuring a smooth and satisfying customer experience. • Provide top-notch customer support to Slovak-speaking clients through various communication channels, including phone, email, and chat., • Address customer inquiries regarding products and services, ensuring clear and effective communication., • Resolve issues and complaints efficiently to enhance customer satisfaction., • Document all customer interactions and maintain accurate and organized records., • Collaborate with other teams to ensure a seamless customer experience., • Stay up-to-date with product knowledge to provide timely and informed support., • Fluency in Slovak (both written and spoken); proficiency in English is a plus., • Prior experience in customer service or a related field is preferred., • Exceptional communication and problem-solving skills., • Ability to multitask and work effectively in a dynamic environment., • Familiarity with customer support software is an advantage., • A positive attitude and willingness to learn and adapt., • Strong attention to detail and organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

• Social housing complaints, • Housing Ombudsman Social Housing Complaints Officer Remote working 6 week contract (potential for further extension) 37.5 hours per week £15.07 per hour plus holiday or £19.50 per hour Umbrella You will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders. You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on

Description Join our award-winning company's Customer Care department with great opportunities for growth in your career. About ihateironing We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier picking up their dirty laundry and delivering it back cleaned and ironed the next day. Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. As our team continues to grow, we're looking for talented Customer Care Associates and Senior Customer Care Associates to join us. We welcome applications from individuals at different stages of their customer service careers, from those looking to grow their skills to experienced professionals ready to take on a senior role. There will be a three week training period in London, for which you must be able to attend. Travel and accommodation will be provided. Requirements We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team: • Two year's minimum previous customer care experience, • Excellent attention to detail, • Well organised and punctual, • A team player, • Honesty and professionalism in everything you do, • Putting in diligent effort, • Dealing with 50+ calls on a daily basis, • Troubleshooting issues that may arise, • Handling customer complaints and providing appropriate solutions, • Ability to think on your feet and use your own initiative, • Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers Benefits • Competitive salary, • Fully remote role, • £20 monthly health and fitness subsidy, • Opportunity for profit-related bonus, • Company pension, • Paid accommodation for 3 weeks training in London, • Subsidised laundry and dry cleaning, • Opportunity for progression, • Great working environment, • Weekend availability required for support_ This role involves a mixture of shifts across the week, including mornings and evenings. You'll be required to work one weekend in every two as part of a fair and balanced rota.

Mercier Consultancy MD is currently seeking Dutch/Flemish Speaking Customer Support Representatives to join our team in Sofia. This exciting opportunity is ideal for individuals who are fluent in Dutch/Flemish and passionate about delivering exceptional customer service. You will be responsible for assisting our Dutch/Flemish-speaking clients with their inquiries, ensuring they receive timely and accurate support. • Provide excellent customer support to Dutch/Flemish-speaking customers through phone, email, and chat channels., • Handle product and service-related inquiries, providing clear and comprehensive information., • Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction., • Maintain accurate records of all customer interactions and transactions., • Collaborate with internal teams to continuously improve the customer experience., • Stay informed about company products, services, and policies to assist customers effectively., • Fluent in Dutch/Flemish (both written and spoken); proficiency in English is a plus., • Previous experience in customer service or support roles is preferred., • Strong communication and interpersonal skills., • Ability to multitask and work efficiently in a fast-paced environment., • Familiarity with customer support software or CRM systems is advantageous., • Positive attitude with a strong willingness to learn and grow., • Excellent problem-solving skills and attention to detail., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is thrilled to offer a position for a Dutch/Flemish Speaking Customer Support Representative, with the flexibility of working remotely from beautiful Greece. This exciting opportunity is perfect for individuals passionate about providing exceptional service while enjoying the Mediterranean lifestyle. • Provide top-notch customer support to Dutch/Flemish-speaking clients via various channels, including phone, email, and chat., • Address inquiries related to products, services, and company policies promptly and professionally., • Resolve customer complaints and issues efficiently to ensure high levels of satisfaction., • Document all customer interactions accurately in our CRM system to enable continuous improvement., • Work collaboratively with other departments to deliver comprehensive solutions to customer needs., • Stay updated on product knowledge and industry trends to enhance the quality of customer support provided., • Fluency in Dutch or Flemish (both written and spoken) is essential; proficiency in English is advantageous., • Experience in customer service or support roles is preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving capabilities and a proactive approach to handling customer inquiries., • Familiarity with customer service software and CRM systems is a plus., • Able to work independently while effectively contributing to a team-oriented environment., • A passion for helping others and a desire to create positive customer experiences., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Turkish Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139464 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Turkish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Turkish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 9am – 5pm. The Person: • Fluent or Professional level Turkish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Mercier Consultancy MD is excited to announce an opportunity for an Irish Speaking Customer Service Agent to join our team, with the added benefit of working in beautiful Bulgaria and receiving paid relocation support. This role is perfect for those passionate about delivering excellent customer service to our Irish-speaking clients in a vibrant and culturally rich environment. • Assist Irish-speaking customers via phone, email, and chat, addressing inquiries related to products and services., • Provide clear information regarding account management, transactions, and product details., • Resolve customer complaints efficiently and professionally to ensure high satisfaction levels., • Accurately document all customer interactions and follow-up actions in our CRM system., • Collaborate with internal teams to enhance product knowledge and customer support processes., • Stay informed about company updates, promotions, and industry trends to better assist clients., • Fluency in Irish (both written and spoken); proficiency in English is required., • Experience in customer service, preferably in a related industry., • Strong interpersonal skills and a commitment to providing excellent customer care., • Aptitude for problem-solving and the ability to manage customer inquiries effectively., • Familiarity with CRM systems and basic computer skills., • Self-driven with the capability to work independently in a remote or hybrid setting., • Willingness to relocate to Bulgaria with relocation expenses covered., • A passion for helping others and a desire to contribute positively to a team environment., • Competitive Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Home based roleOur need - Immediate startersSalary - £24,600Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Mercier Consultancy MD is thrilled to offer positions for Hungarian Speaking Customer Support Representatives in Sofia. This role is perfect for individuals who are fluent in Hungarian and have a passion for providing top-notch customer service. As a representative, you will engage with our Hungarian-speaking clients, addressing their inquiries and ensuring they receive the best possible support during their interactions with us. • Provide excellent customer support to Hungarian-speaking clients via phone, email, and chat., • Address inquiries related to our products and services, ensuring comprehensive and accurate responses., • Resolve customer issues and complaints efficiently, focusing on customer satisfaction., • Document all customer interactions and maintain detailed records for future reference., • Collaborate with internal teams to improve service delivery and the overall customer experience., • Stay informed on product knowledge to assist customers effectively with their needs., • Fluency in Hungarian (both written and spoken); English language skills are an asset., • Prior experience in customer service or support roles is preferred., • Strong communication and interpersonal skills with a customer-oriented approach., • Ability to manage multiple tasks effectively in a fast-paced environment., • Familiarity with customer support software and tools is advantageous., • Positive attitude and willingness to learn., • Attention to detail and strong problem-solving skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Next Job Abroad is thrilled to offer an exciting opportunity for a Danish Speaking Bank Customer Service Representative in the beautiful island of Malta! This role is designed for individuals with a strong sales background and a commitment to delivering exceptional customer service. In this position, you will assist customers with their banking needs while promoting a variety of financial products. This is a fantastic chance to enhance your career in a vibrant location with a rich culture and stunning scenery! • Respond to customer inquiries about banking products and services in both Danish and English., • Utilize your sales skills to identify customer needs and recommend tailored financial solutions., • Assist clients with account openings, transactions, and general inquiries related to banking services., • Collaborate with the sales team to achieve and exceed company sales goals., • Handle customer complaints and provide timely resolutions to ensure high satisfaction levels., • Accurately document all interactions and transactions in our systems., • Stay updated on banking regulations and company products to provide precise information., • Fluency in Danish and proficiency in English; knowledge of additional languages is a bonus., • A minimum of 1 year experience in customer service or sales, preferably in a banking or sales environment., • Proven ability to achieve sales targets and enhance customer experiences., • Excellent communication skills, both written and verbal., • Adept at managing multiple tasks in a fast-paced environment., • Familiarity with banking software and CRM systems is advantageous., • Willingness to relocate to Malta and embrace a dynamic new environment., • Career growth opportunities in a renowned global bank., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Yearly salary €25.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

The role is remote for people based in the UK What is the job? We are looking for a hands-on, delivery-focused Business Change Specialist to help turn improvement ideas into real, operational change. This role is about making things happen - quickly - in a fast-growing, highly regulated health-tech environment. You will work across the business to implement projects big and small, with a strong focus on improving the end-to-end patient journey. From mapping processes and fixing friction points to embedding new ways of working, you’ll be on the ground driving change, not just designing it. You’ll partner closely with teams throughout the business and a Project Manager on larger initiatives, while owning and delivering your own portfolio of improvements. You will need to be comfortable with pace, ambiguity, and getting stuck in wherever the biggest impact sits. This is an ideal role for someone with strong Lean and customer-journey experience who is pragmatic, scrappy, and biased to action - someone who thrives in a start-up environment and takes real satisfaction from shipping improvements that stick and make life better for patients and teams alike. What will you be doing? Deliver improvement initiatives end-to-end, from problem definition through to implementation and measurable outcomes. Work across the business to lead and support hands-on implementation of changes, ensuring solutions are practical, adopted by teams, and embedded into day-to-day operations. Map, analyse, and improve end-to-end patient journeys, identifying sludge and friction, process defects, and root causes. Apply Lean Six Sigma tools to diagnose issues, design countermeasures, and drive rapid, iterative improvement. Own discrete projects and workstreams, while supporting the wider business on larger programmes as required. Translate insights into clear process documentation (process maps, SOPs, work instructions, controls). Facilitate workshops to align stakeholders on current state, future state, and implementation actions. Coordinate delivery across cross-functional teams, keeping momentum in a fast-paced, changing environment. Track and report on outcomes to ensure changes improve patient experience, efficiency, and quality. Identify risks, blockers, and dependencies early and escalate pragmatically, whilst remaining solution-oriented. Drive standardisation and right-first-time ways of working across operational teams. Use data, customer feedback, and complaints insights to prioritise and shape improvements. Support change adoption through training, communication, and ongoing feedback loops. Act as a versatile problem-solver, able to get stuck into any type of business improvement as priorities shift. Operate with an agile, “get things done” start-up mindset, adapting quickly and prioritising delivery over perfection. Define success measures of initiatives at the outset and use these to validate success/control once delivered. Ensure all changes are compliant with relevant clinical/pharmaceutical regulation and other internal governance requirements. What do you need? Proven experience implementing operational or customer journey improvements in a fast-paced highly-regulated environments. Demonstrable ability to move quickly from analysis to action and deliver tangible change. Solid stakeholder management and facilitation skills across cross-functional teams. Experience supporting project delivery or working within structured and semi-structured project environments. Willingness to travel to Winnersh to meet stakeholders from time to time What we offer: Competitive salary 25 days holiday (rising to 27 after one year and 30 after two years) + bank holidays 5% matched pension Cycle-to-work scheme Enhanced Maternity & Paternity Leave Opportunities for development and growth A dynamic and supportive work environment About Montu Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.

Salary: £30,000 – £40,000 per annum based on experience) £50,000 – £65,000+ (uncapped commission) Role Type: Full-Time Location: North Shields – Remote Reporting To: General Manager A full clean UK driving licence is essential. About Geowarmth Geowarmth is a multi-award-winning installer of carbon-neutral home energy solutions. With over 20 years of expertise, we deliver premium installations of heat pumps, solar panels, EV chargers, and underfloor heating. Our experienced team is trusted to carry out complex installations at prestigious locations, including World Heritage Sites. In 2024, we joined the Hometree Group—one of the UK’s fastest-growing home energy services companies. This partnership has expanded our offering to include servicing, maintenance, and financing—supporting homeowners throughout their transition to low-carbon living. Now is a transformative time to join our business. If you're passionate about sustainability and driven by sales success, you'll thrive in this mission-led environment. The Role You’ll be at the forefront of our sales function, guiding customers through their home energy transition. You’ll convert inbound inquiries, proactively follow up on leads, and design technical solutions that meet customer needs while exceeding expectations. You’ll also play a key role in maintaining high compliance standards and identifying new business opportunities. This is a hands-on, commercially focused position suited to ambitious individuals who are confident in both customer engagement and technical sales. Key Responsibilities Lead Engagement: Respond to and qualify inbound sales calls, emails, and online inquiries—guiding prospects through the sales pipeline. Follow-Up & Conversion: Actively follow up on quotes and leads, identifying decision-makers, understanding their needs, and closing deals. Customer Support: Handle queries and complaints professionally to maintain high levels of satisfaction and trust. Solution Design: Create MCS-compliant designs for heat pumps and underfloor heating systems using industry-approved tools and schematics. Compliance & Standards: Ensure all sales activity meets MCS and consumer code requirements. Business Development: Nurture repeat business, build new relationships with developers and contractors, and spot opportunities for growth. CRM & Reporting: Maintain accurate, up-to-date records in our CRM and provide insights on performance. Industry Presence: Represent Geowarmth at trade shows and deliver CPD presentations to partners and stakeholders. Team Collaboration: Share insights, contribute to process improvements, and support wider sales and operational objectives. What We're Looking For Industry Knowledge: Strong understanding of domestic heating systems, particularly heat pumps. Technical Skills: Proficient in MCS 3005, NIBE DIM, and heat loss calculations. Sales Experience: Demonstrated success in a sales role, preferably in technical or energy-based sectors. CRM Fluency: Confident in using CRM systems to manage pipelines and forecast accurately. Safety-Focused: Commitment to safe working practices and regulatory compliance. Professional Presence: Positive, articulate, and customer-oriented in all interactions. Driven & Independent: Highly self-motivated, capable of working autonomously and managing multiple priorities. Team Player: Willing to collaborate, communicate openly, and support a growing team. Recruitment Process Intro Call: A 30-minute introductory call with our Junior Talent Acquisition Specialist. Skills Interview: A 45-minute deep dive with our Head of Sales to explore your experience and potential. Final Interview: A 60-minute in-person session with our General Manager and Sales Director. Perks & Benefits 25 days holiday + bank holidays Extra day off for your birthday Long-service leave milestones 10 days sick pay (following qualifying period) Continuous learning & development Company socials and team events Strong focus on work-life balance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time Equal Opportunity Employer At IMS, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

We are now recruiting for a Spanish & English speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then 2 days a month following this. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone and email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Spanish and English language skills. Duties • Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times., • Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues., • Record all customer interactions ensuring that issues are resolved in a professional and timely manner., • Monitor and process web order returns., • Web order tracking., • Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries, • Work with Sales Admin to ensure accuracy with web order processing., • Interact and communicate with our supplier and vendor partners regarding customer activity/orders., • Monthly report showing support statistics from Zendesk and general update on Support for EMEA region., • Assist the Ecommerce Manager as required in carrying out ad-hoc tasks. Knowledge and Skills Requirements • Spanish and English language skills are a must-have., • Previous use of a CRM or Orders system would be useful., • Experience of a customer ticketing system would be a major advantage., • Excellent communication skills (both written and verbal) including a warm telephone manner., • Customer service experience is essential with a genuine interest in customer care., • Excellent organizational skills with ability to multi-task and extremely detail oriented., • Ability to resolve complaints and queries ensuring a high level of customer service., • Able to follow direction and complete tasks independently., • Proactive and highly motivated team player., • Proficient in all Microsoft Office Packages., • Ability to work to tight deadlines and be able to demonstrate excellent time management skills. We are looking to shortlist for this role immediately, please apply and call Bobby on 01442-600-100 for more info.

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Hungarian. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Hungarian based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am - 4pm The Person: • Fluent or Professional level Hungarian is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

SECURITY OPERATIONS MANAGER Location: London and surrounding territories Salary: £50,000 + Car Join an Award-Winning Business That Puts People First We’re a leading national security, commercial cleaning and associated services provider. We’re no ordinary security company – with hundreds of highly-skilled and experienced security personnel on our team, we are a leading security provider, offering security services UK businesses can trust. As we continue to expand, we’re looking for an exceptional Security Operations Manager to join our rapidly growing team. What You’ll Be Doing Operational Account Planning and Delivery • Oversee day-to-day security operations across all client sites., • Ensure that security staff are deployed effectively according to client contracts and operational needs., • Monitor service quality and take corrective action when performance issues arise., • Implement and maintain Standard Operating Procedures (SOPs) for all security operations., • Ensure your operational portfolio has an appropriate and compliant resource base to deliver against client expectations., • Support our company-wide Employee Engagement Strategy that sets us apart in terms of how we care for our employees at all levels., • Develop and maintain productive and collaborative working relationships with all departments and support functions within the business. Client Perspective (existing and new) • Serve as the primary contact for clients, ensuring satisfaction with security services., • Conduct regular client meetings, site visits, and performance evaluations., • Address and resolve client complaints or incidents promptly., • Prepare operational and incident reports for clients as required., • Take responsibility for the mobilising of new contracts to ensure a ‘right first time’ approach facilitating a sound platform to build the relationship, • Play an active part in being an ambassador for the business by ensuring you personally engage with social media challenges, internal communications and wider networking opportunities. Operative Perspective – Ensure all operatives are offered suitable work in line with our contractual obligations and receive a professional and proactive service • Recruit, train, and supervise security personnel, including guards and Supervisors., • Conduct performance reviews, appraisals, and disciplinary procedures as necessary., • Prepare and manage duty rosters and ensure adequate shift coverage., • Promote a culture of professionalism, teamwork, and accountability among staff., • Ensure at all times that Health & Safety and Compliance with relevant legislation is an absolute priority throughout the business, minimising risks to employees, third parties and the company People & Learning Perspective – Manage the performance and development of employees to maximise productivity, exceed targets and ensure staff retention • Communicate the company’s vision and mission throughout the Company, ensuring clarity of purpose and engagement from all levels of staff, • Lead, manage and mentor all direct reports; motivating on an individual and team basis, to achieve the targets and objectives set by the business, • Identify and analyse any performance or behavioural issues and ensure that the appropriate performance management tools are applied promptly, to ensure the necessary improvement Operations Perspective – Maximise productivity and deliver an efficient and effective service to clients through the application of agreed company processes and procedures • Ensure compliance with all current and new company processes, procedures and service related legislation to deliver a fully compliant workforce, • Provide leadership and support to your team to deliver company initiatives and objectives, • Support and champion relevant change initiatives Financial Perspective – Deliver profitable turnover and encourage service growth • Enhance profitability where practicably and ethically possible, • Inform the Regional Operations Manager, Director – Security and Finance Director immediately about any real or perceived threats to the financial performance of the Company or any items which will materially impact upon forecasts What We’re Looking For • Service line operational expertise in the allocated service discipline area., • Excellent people management skills and experience of leading and managing multiple site, geographically diverse teams, • Experience of working in a client service driven environment, • Proactive advocate and user of social media channels to demonstrate client and employee engagement, • Experience of working closely alongside a business development team and can demonstrate new business wins and development of existing business, • Strong financial and commercial awareness, including legal governance and contractual terms adherence, • Ability to think strategically and contribute to the businesses forward ambitions, • Excellent communication skills – both verbal and written, • Confident presentation skills, • Self-motivated and able to adapt to a changing environment, • Skilled influencer, • Demonstrates the ability to forge and maintain relationships, • Good organisational and time management skills, • IT skills, specifically Word, Excel and PowerPoint, • Ability to work collaboratively, • Must hold a full UK driving license with no more than 6 penalty points, • SIA Licence Most importantly — you lead by example, influence with credibility, and build relationships that last. The Package • £50,000 basic salary, • Company Car or Car Allowance, • 35 days holiday (including bank holidays) Why Join Us? • Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources., • Equal Opportunities Employer who promotes diversity., • Innovative Approach to the Employee Journey, • A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business If you’re ready to step into a role where you can truly shape operations, influence growth, and develop high-performing teams — we want to hear from you.

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Spanish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Spanish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday on a twilight shift 4pm - 12am. The Person: • Fluent or Professional level Spanish is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Competitive salary Car Allowance: £600.00 per month Laptop provided Mobile phone provided Pension scheme: 5% Employee and 3% Employer contribution Quarterly and Yearly Bonuses (based on individual and company performance) Location: While the role is primarily remote, candidates should be based in the UK. Occasional travel to meet clients and attend meetings will be required. Why Join Us? This opportunity is with a leading supplier in Low Voltage Distribution Systems, offering innovative solutions to the domestic, industrial, and commercial sectors across the United Kingdom. The company takes pride in its fresh and forward-thinking approach to designing and manufacturing low voltage power distribution systems. If you're looking to join a growing business and thrive in a supportive yet challenging environment, this role is ideal for you. Key Responsibilities: Directly report to your Line Manager on a weekly basis, providing updates on activities and progress. Submit weekly reports detailing your activities and performance. Actively promote the company's image and product offerings in the UK market. Prospect and develop new business opportunities through warm calls and strategic marketing initiatives. Generate new leads and track activity using internal systems. Maintain daily communication via phone and email with existing and potential customers to provide quotes, promote products, and nurture relationships. Serve as the primary point of contact for customer inquiries, ensuring a high level of service and managing customer expectations. Collaborate with other sales representatives to drive overall business growth. Assess customer needs to recommend appropriate products or solutions for specific projects. Manage client accounts, maintaining ongoing communication and addressing any issues or complaints. Provide accurate and timely quotes to customers. Conduct regular site visits to solidify relationships with existing clients and identify new business opportunities. Strategically plan to achieve and exceed sales targets. Deliver exceptional customer care, service, and after-sales support. Identify and explore new markets, business opportunities, and strategies to expand the customer base. Adhere to all company policies and procedures. Key Attributes of the Successful Candidate: Self-motivated with the ability to work independently and under minimal supervision. Proven sales experience within the Low Voltage Electrical Industry. Exceptional time management skills and the ability to meet tight deadlines. Strong negotiation skills, coupled with patience and tact when dealing with customers. Excellent verbal and written communication skills. Ability to develop long-term client relationships and foster rapport. Attention to detail and accuracy in all aspects of work. Commercial mindset with a focus on project development and business growth. A positive, "can-do" attitude with a commitment to achieving results. Essential Requirements: A minimum of 3-5 years of proven experience in sales, exceeding targets in the Low Voltage Electrical Industry. Demonstrated experience in business development and driving the sales process from initiation to closure. Strong background in sales and marketing within the electrical industry. Proficiency in Microsoft Office tools (Outlook, Excel, PowerPoint, Word). Strong communication and interpersonal skills. Experience in account management, including maintaining and building client relationships. Ability to provide market insights, including competitor analysis, product trends, and regulatory changes. Team player with a collaborative approach. This role is ideal for a driven and dynamic individual who thrives in a fast-paced sales environment and is passionate about delivering results. If you're ready to take on a new challenge and be part of a growing organisation, apply today! Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.

Sales Engineer, Wind, Oil & Gas, Metals, remote position based in UK Astrantia Talent is recruiting exclusively for a highly innovative and technologically oriented globally operating business, committed to provide their customers with high-performance sealing solutions. The company not only has an extensive research and development department, but also in-house testing facilities where new designs and customer-specific material mixtures are further developed. Headquarters are located in the US with additional locations in Germany and Austria. Responsibilities: • Responsibility for a defined customer base, acquiring new customers in the wind, metal and oil & gas sectors throughout UK, • Independently develop medium and long-term customer strategies, • Conduct active contract and price negotiations with customers, • Part of customers' commercial and technical projects, also as project manager if required, • Contact person for complaints etc., • Responsibility for active observation and the exchange of technical trends Requirements • Technical degree in mechanical engineering or plastics technology or a comparable qualification, • Initial experience in the sale of complex technical products or alternatively have experience as a design engineer or application consultant in the technical field, • Strong in implementation, customer-oriented and a sense of urgency, • Analyze and evaluate complex technical topics, • An appropriate degree of persuasiveness, motivation and assertiveness, • Written and spoken German and English language skills, • Willingness to travel, • Good and friendly interaction with colleagues, • Independent, responsible and reliable way of working For more Information contact: Jenny Böhnlein Email: Jennyboehnlein@astrantiatalent.com Phone: +44 7341 890463

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction! • Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat., • Respond to inquiries regarding products and services with accuracy and professionalism., • Efficiently resolve customer issues and complaints to ensure maximum satisfaction., • Document each customer interaction thoroughly for quality assurance., • Collaborate with internal teams to provide effective solutions and enhance service delivery., • Stay updated on our products, services, and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus., • Proven experience in customer support or service roles is preferred., • Excellent communication skills with a focus on building positive customer relationships., • Strong problem-solving skills and a proactive approach to customer service., • Experience with CRM systems and customer support software is beneficial., • Ability to work both independently and collaboratively in a team setting., • Willingness to relocate to Sofia, Bulgaria, and embrace a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Welcome bonus, • Performance bonus, • And Much More...

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Mercier Consultancy MD is thrilled to offer a unique opportunity for Irish Speaking Professionals to join our dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an ideal chance to explore a new country while furthering your career. We are seeking enthusiastic individuals who are ready to provide outstanding customer service and embrace a new adventure. • Provide top-notch customer assistance in Irish, ensuring all queries are addressed promptly and effectively., • Resolve customer complaints and issues through effective communication and problem-solving skills., • Maintain accurate records of customer interactions in our CRM system., • Collaborate with fellow team members to enhance service delivery and customer satisfaction., • Stay up-to-date with product knowledge and updates to support customers efficiently., • Engage in training opportunities to continuously improve skills and service techniques., • Fluency in Irish (both spoken and written) is essential; knowledge of English is preferred., • Previous experience in customer service or a related field is an advantage., • Strong communication skills and a dedication to providing excellent customer support., • Ability to maintain composure in stressful situations and manage conflicts effectively., • Willingness to relocate and adapt to a new environment in Sofia, Bulgaria., • Positive attitude towards personal growth and learning in an international workplace., • Competitive Salary, • Monthly Performance Bonus, • Monthly Accommodation Allowance, • Fully Paid Relocation Package, • Fully Paid Training, • Private Gym, • And Much More....

Mercier Consultancy is thrilled to invite applications for the position of Italian Speaking Customer Service Representative for our Client's Recruitment Platform, 'Work In Greece'. In this vital role, you will be the voice of our recruitment platform, providing exceptional support to Italian-speaking clients seeking employment opportunities in Greece. Your fluency in Italian will be essential as you assist candidates with inquiries about job postings, application processes, and tips for successfully securing employment. You will play a crucial role in enhancing the user experience on our platform and helping individuals navigate their career prospects in a new country. • Provide outstanding customer service in Italian through phone, email, and chat regarding recruitment inquiries and job opportunities, • Assist candidates with job application processes, including resume submission and interview preparation, • Resolve customer issues and complaints promptly while ensuring a positive user experience, • Document customer interactions accurately in our CRM system, • Collaborate with internal teams to improve platform functionalities and service delivery, • Gather feedback from users to inform enhancements to our recruitment services, • Stay updated on job market trends in Greece and provide relevant information to customers, • Fluency in Italian and English, with strong communication skills, • Excellent customer service skills with a passion for helping others navigate their career paths, • Previous experience in customer service or recruitment is a plus, • Able to manage multiple inquiries and provide effective solutions, • Detail-oriented with strong organizational abilities, • Genuine interest in recruitment processes and assisting individuals in securing employment, • Familiarity with customer support software and CRM systems is advantageous, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

Expressions of Interest Sought for Membership of the Board of Trócaire Northern Ireland (TNI) x3 This is an exciting opportunity to join the TNI Board as a Non-Executive Director. We are looking for 1) a Senior Business Leader in Northern Ireland; 2) an experienced Accountant/ Auditor and 3) someone with professional experience in the International Development or Global Justice sectors. Trócaire Board and Board Committee members are unpaid, voluntary positions. BACKGROUND Trócaire is an International Non-Governmental Organisation (INGO), established by the Irish Catholic Bishops conference in 1973. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. We work in partnership with local organisations and communities in over 15 countries, in Africa, Central America, the Middle East and Asia. We are rooted in social justice and our mandate includes global citizenship education, campaigning and achieving structural change through policy and advocacy work from Ireland. We raise funds from the Irish public and from institutional donors. Our current strategic plan and latest annual report are available on our website: _ Trócaire is a Company Limited by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Company Members of Trócaire delegate responsibility for strategic leadership and oversight of the organisation to the Board of Directors. There is a subsidiary Board for Trócaire Northern Ireland. Both Boards are supported by five committees: Audit and Risk Committee (OHR), Ireland Committee, International Programmes Advisory Committee (IPAC), Organisation and Human Resources (OHR) Committee, and Nominations Committee. ABOUT THE BOARD OF TRÓCAIRE NORTHERN IRELAND Trócaire Northern Ireland (TNI) is a Company Ltd by Guarantee in Northern Ireland and registered as a Charity with the Charity Commission of Northern Ireland. Trócaire Northern Ireland is also a subsidiary of Trócaire, which is a Company Ltd by Guarantee and registered Charity, headquartered in the Republic of Ireland. The Board of Trócaire Northern Ireland is responsible for oversight of the implementation of strategy in Northern Ireland, in line with the organisational strategic plan. The TNI Board of Directors also advises the Board of Trócaire on matters related to Northern Ireland. The TNI Board meets approximately five times a year, including the AGM. Meetings are a combination of face-to-face, hybrid and online meetings and last approximately two hours. The Board of Trócaire Northern Ireland comprises up to six individuals and is chaired by a member of the (Group) Board of Trócaire. We are now seeking applications for three additional members to join the TNI Board for a term of three years, with the possibility of one term renewal. RESPONSIBILITIES Key areas of responsibility of the Trócaire Northern Ireland Board include the following: • Provide strategic direction as required, ensuring plans are aligned and integrated with the Ireland and Organisational Strategies, and monitoring performance., • Review the financial performance of Trócaire Northern Ireland with reference to the Trócaire Northern Ireland budget., • Ensure Trócaire (Northern Ireland) complies with all legal and regulatory requirements., • Ensure Trócaire’s (Northern Ireland’s) governance is of the highest possible standard., • Ensure adequate provision is made for safeguarding the assets of Trócaire in Northern Ireland., • Ensure Trócaire (Northern Ireland) has appropriate policies and systems in place to ensure compliance to legislation in Northern Ireland in relation to the preventing and reporting of abuse to children and vulnerable adults (that takes place in Northern Ireland) to the relevant authorities., • Ensure that systems are in place for effective safeguarding management, including timely reporting of safeguarding complaints to the Charity Commission Northern Ireland., • Ensure compliance to all statutory obligations of a Company Director and registered charity Director. SKILLS & EXPERTISE We are seeking to fill a current skills gap in the following three specific areas. Northern Ireland Business Leader x1 · Senior Management Team experience · Experience at Board level · Knowledge of Charity statutory requirements Qualified Accountant/ Auditor x1 · Professional Accountancy/ Auditor qualification · Experience in organisational Risk Management · Knowledge of Charity reporting requirements · This role will also be required to be a member of Trócaire’s Audit and Risk Committee International Development/Global Justice Professional x1 · Significant international development or humanitarian experience · A good understanding of the current international and UK/NI landscape for development and humanitarian work · A strong understanding of and commitment to global social justice In addition, candidates should meet the following expertise and skillset: · A working knowledge of Northern Irish charity and company law or compliance, or legal frameworks in similar jurisdictions and a willingness to learn more about Northern Irish charity law. · Strong strategic and analytical skills. · A strong understanding of and commitment to global social justice. EXPRESSION OF INTEREST PROCESS Expressions of interest are requested from individuals who are willing to contribute their knowledge and skills to the Board of Trócaire Northern Ireland. Candidates who wish to be considered should submit a short cover note, indicating the Board Director role of interest, and CV via Workable. If you have any questions about the role, please contact / Members are appointed on a voluntary basis. Candidates can be based in any location where there is scope for online meetings within reasonable time zone limits, bearing in mind that the anchor location is Northern Ireland. BOARD AND COMMITTEE DIVERSITY In line with our Board Diversity Policy and our localisation agenda, we particularly welcome applications from individuals whose background and/or ethnicity reflects the diversity of the communities that Trócaire serves. Candidates from the Global South are encouraged to put themselves forward. Any candidate offered a Board, TNI Board or Board Committee role with Trócaire will be expected to sign Trócaire’s Safeguarding Policy, Code of Conduct and Conflict of Interest Policy, and agree to conduct themselves in accordance with the provisions of these documents. All appointments will be subject to role specific due diligence and screening (e.g. restricted party screening, social media screening, and police clearance where possible). Closing date: 12th January 2026

Company OverviewEmbark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities. Reporting to the Sales Director, UK & Ireland, the Senior Account Manager, UK will be responsible for achieving sales revenue targets by developing, implementing and overseeing the execution of strategic plans with hospital targets, teaching institutions and key private groups in the assigned geography. The major responsibilities are to manage and direct the utilization of Aquablation Therapy within their installed base. This will include managing installations, training and utilization growth within their assigned region and the hiring, training, and development of Aquablation Clinical Sales Representatives and Associate level roles. • Meet or exceed quarterly sales quota for the defined area and target hospitals, • Work with the sales manager to develop a territory plan that outlines sales objectives tailored to the local market, • Manage and develop identified key opinion leaders within territory, • Provide quarterly updates on the territory and account performance, • Lead Aquablation Programme Reviews and follow Surgical Pathway for all Aquablation surgeons, • Lead local marketing activities and develop joint marketing plan with accounts to increase patient awareness, • Provide weekly/monthly forecasts for defined area, • Direct and support team members within the defined area to over achieve goals and quotas, • Support the internal development & training of associate and junior team members, • Effectively communicate Aquablation’s value proposition to customers, • Work with senior hospital staff and key surgeons in the development and execution of a plan to effectively integrate the Aquabeam system at new customer sites and ensuring ongoing commitment to the system, • Develop an Aquablation plan for each surgical team to support independent use of the technology, • Drive utilization of the Aquabeam System by collaborating with surgical teams to support usage of the technology, • Drive continuous expansion of the user base by working with key hospital staff and thought leaders to develop a qualified lead funnel. Regular activities consist of formal presentations, informal events, and get-togethers, • Effectively convert high potential leads and drive training activities, • Drive sales through new product introductions and solution selling, • Qualify, train, assess, and ultimately develop accounts to adopt the AquaBeam’s system as an integral part of their BPH practice with the goal of demonstrating high account adoption, • Partner with the Professional Education team to deliver outstanding clinical and training support to physicians so that physicians can quickly become clinically independent, • Build and maintain relationships with key customers and KOLs within region, • Partner closely with Sales Management and the Marketing team to identify and prioritize customers for higher-level corporate relationships, • Partner with the Customer Service team to meet and exceed customer expectations, • Ensure all required sales reporting forms are completed and submitted on time, • Maintain records in the PROCEPT CRM system on contacts and facilities, • Provide support in the resolution of product complaints and/or safety issues, • Proactively support organizational goals and objectives, policies and procedures, and FDA regulations including strict compliance with AquaBeam’s Customer Relationship and the Sunshine Act policies, • Maintain a professional and credible image with customers and teammates, • Establish and maintain credentials to enter and work in hospitals and other medical facilities as required by facility requirements, • Manage travel and expenses per approved budget, • Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance, • Understand and adhere to the PROCEPT BioRobotics Quality & EHS policies, • Bachelor’s degree from accredited reputable institution, • A minimum of 8 years of experience in medical sales within the Urology space or Operating Room, and 8 years of total sales experience, • Start-up company experience selling disruptive surgical technology, • Experience introducing market development programs to physician practices, • Strong local relationships within the healthcare community in specified geographic area, • Leadership skills as demonstrated through past professional performance, involvement in sports, professional clubs, or associations, • Ability to travel upwards to 75%Understanding PROCEPT's CultureAt PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers. And this doesn’t happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept’s history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens. We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU! At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances. An opportunity at PROCEPT BioRobotics won’t just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world! BENEFITS OF WORKING AT PROCEPT! PROCEPT’s health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more! EQUAL EMPLOYMENT OPPORTUNITY STATEMENTPROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization. PAY RANGE TRANSPARENCYProcept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. WORK ENVIRONMENTWe’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies. PROCEPT BioRobotics – Applicant Privacy NoticeWhen you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide. This may include your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share, such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: [_].We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quality Administrator - Award-Winning Manufacturer Birmingham | c.£30,000 Dependent on Experience | Permanent, Full-Time Ref: BCR/JC/31875a Bell Cornwall Recruitment are delighted to be supporting our client, a prestigious and long-established precision engineering business, in their search for a driven and ambitious Quality Administrator. This is a fantastic opportunity for someone with quality administration experience who is hungry for success and ready to develop their career within a forward-thinking and award-winning engineering business. Our client is an award winning company with more than 160 years of history. They specialise in high-precision tooling and components, supplying world-class solutions to industries such as telecommunications, automotive, aerospace, pharmaceuticals, and renewables. Following exciting investment and significant growth, the company is scaling rapidly - making now the perfect time to join their journey. The Role: Quality Administrator As Quality Administrator, you will play a key role in supporting and maintaining the company's quality management systems, ensuring compliance with international standards and helping to drive continuous improvement. Your responsibilities will include: • Maintaining accurate quality documentation, records and reports., • Assisting with internal audits, compliance checks and external certification visits., • Supporting the integration and ongoing development of ISO 9001 and IATF 16949 quality systems., • Coordinating corrective actions and supporting root cause analysis for non-conformances., • Helping to track and report on quality KPIs such as scrap, rework and customer complaints., • Providing essential administrative support to the Quality team and wider business. About You This role is ideal for someone who wants to grow in the quality field and take on more responsibility as they develop. We're looking for: • Previous administration experience (ideally in a quality or compliance environment)., • Strong attention to detail and organisational skills., • Good IT skills with the ability to manage systems and records., • A proactive, problem-solving mindset., • Ambition, drive, and a real hunger to succeed and progress. Why Join? This is not just another admin role - it's a chance to make a real impact in a respected, high-performing manufacturing business. In return, you'll benefit from: • A dynamic, supportive working environment., • Opportunities for career development and progression., • A competitive benefits package including private healthcare and a contributory pension scheme. Interested? If you're an ambitious administrator with a keen eye for detail and a passion for quality, apply today through Bell Cornwall Recruitment and take the next step in your career! Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales

Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for Swedish based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm. The Person: • Fluent or Professional level German is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum J139463 Company Benefits: • The opportunity to work with an award-winning team who are at the pinnacle of their industry, • Incredibly friendly team working environment, • Training and Development opportunities, • Easily Accessible offices., • Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: • Taking inbound customer service calls., • Handling a range of administration tasks., • Delivering a great customer experience for French based customers both via email and on the telephone, • First contact resolution of customers and client’s queries, requests, orders and complaints, • Provide support to the team., • The role will be working Monday to Friday 8am – 4pm The Person: • Fluent or Professional level French is essential, • Previous experience customer service experience., • Positive and motivated attitude to work, • Desire to succeed and develop, • Customer focused and attentive

Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for an experienced TPI Account Manager to join their team. In this role, you will oversee a portfolio of B2B customers across Energy and Water, building strong relationships and delivering outstanding account management. Key responsibilities include managing daily inquiries such as onboarding, billing, and metering, procuring MOP/DA/DC contracts, and providing in-depth analysis reports. If you have extensive experience in the energy sector, exceptional analytical abilities, and a proven track record of fostering strong client relationships with a proactive, collaborative approach—apply today! Key responsibilities for the TPI Account Manager: • Managing and building strong relationships for portfolio of B2B clients, • Procurement of energy and water contracts (fixed and flex), • Management of billing issues & queries on behalf of clients, • Managing and procuring MOP / DA / DC contracts, • Prepare consumption, CCA, SECR, Flex & TCR analysis reports, • Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan, • Analyse and interpret consumption data, performance and reports and provide insight, • Manage client complaints/queries ensuring meeting agreed SLA’s, • Provide support in client meetings and present market overviews and trends to stakeholders Skills and experience required for the TPI Account Manager: • Good knowledge of the UK Energy Industry, its operations across both power and gas, • Strong communication skills, able to influence stakeholders and build long term relationships, • Strong analytical skills in relation to tariffs, the energy sector and legislative requirements, • Competent in Excel (intermediate to advanced level), • Strong communication skills, able to influence stakeholders and build long term relationships, • Solid admin / organisation, can manage high volume workflows without comprising quality, • Degree level education or equivalent industry experience Ref: 14990 Role: TPI Account Manager Location: Hybrid - Cumbernauld, Glasgow Salary: 35K-45K DOE plus bonus Benefits: Private healthcare + pension + flex working + investment in personal and professional development.

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria. • Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries., • Offer clear guidance on products and services, ensuring customers receive accurate and helpful information., • Resolve customer issues and complaints with professionalism and a solution-oriented approach., • Maintain meticulous records of customer interactions in the CRM system for quality assurance., • Collaborate with colleagues and management to enhance service delivery and customer satisfaction., • Stay informed about company offerings, promotions, and updates to provide insightful service., • Fluency in Irish (both written and spoken); proficiency in English is highly beneficial., • Experience in customer service, preferred in a call center or support environment., • Excellent communication and interpersonal skills with a dedication to customer satisfaction., • Strong problem-solving abilities and a proactive attitude toward addressing challenges., • Proficient in CRM systems and adept with standard office software., • Self-motivated and capable of working independently in a team-oriented environment., • Willingness to relocate to Bulgaria and adapt to a new culture., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services. • Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat., • Address inquiries regarding products and services and provide detailed, accurate information., • Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction., • Document all interactions with customers accurately and maintain thorough records., • Collaborate with internal teams to improve service processes and enhance the customer experience., • Keep up-to-date with product knowledge and updates to better assist clients., • Fluency in Swedish (both written and spoken); knowledge of English is a plus., • Experience in customer service or a related field is preferred., • Strong communication and problem-solving skills., • Able to manage multiple tasks in a dynamic environment., • Familiarity with customer support software is beneficial., • Enthusiastic, proactive, and a fast learner., • Attention to detail and excellent organizational skills., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...