Customer success jobs in Glasgow - Page 12Create job alerts

Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

This role involves onboarding new customers, providing comprehensive training, and delivering exceptional customer care to drive satisfaction, loyalty, and retention. Familiarity with CRM software and customer success platforms is a plus. Monitor customer engagement and product usage to identify pot

Remote-first (with occasional travel for team events or customer meetings). You will play a crucial role in ensuring the success of our large employer clients by building strong relationships, managing their apprenticeship programmes, and driving high levels of satisfaction. A culture of high perfor

This 12-month programme is designed to enable you to develop the knowledge, confidence and skills necessary to kick-start your career in Customer Success and client relationship management. Rotation 2 - Introduction to Customer Success (3 months):. Apply what you have learned from the Operations tea

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Act as a customer advocate to raise product feedback.

You’ll lead passionate teams spanning customer service, commercial sales, contact centres, and customer relations, all while spearheading improvements in CRM-driven customer interactions and digital engagement. Deep understanding of customer journey design, customer support operations, and CRM int

Senior Consultant (Customer Success). The consultant partners closely with customers to understand their. The customer journey is treated as an.

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space. Customer Advocacy: Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback. Proven exp

You have built a first experience in a customer service, account management or customer success role. Acting as the single point of contact, you’ll ensure efficient handling of escalations, deliver exceptional customer experiences, and drive success across all touchpoints. Ensure all international

We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. Minimum 5 years of experience in client-facing operations or customer success roles, with at least 2 years in a leadership capacity. We are currently looking for a Head of C

A leading engagement platform in the United Kingdom is seeking an Account Manager to enhance customer satisfaction through strategic support. The role requires excellent communication skills and the ability to analyze data for improving customer relationships.

A leading cybersecurity company is seeking a Customer Success Manager to enhance customer relationships and ensure high adoption rates of their services. Candidates should have at least 2 years of experience in a Customer Success role within a SaaS or Tech environment. The position offers a fully re

Customer Success Managers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth. In this full-time role, you will serve as a Customer Success Manager who works with new and existing enterprise customers to maximiz

A progressive SaaS company is seeking a Customer Success Manager in Glasgow to enhance client relationships and ensure their success with its products. Ideal candidates should have over 3 years of experience in customer success or account management, with proficiency in relevant CRM tools. This role

This role requires at least 2 years of customer experience, excellent communication skills, and a passion for client success. A leading software company in the United Kingdom is seeking an Entry-Level Customer Success Manager to join their team. You will support EMEA software customers, ensuring the

We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. Facilitate regular business reviews with customer, Account team, and broader executive team members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen

Act as a Customer Success Manager for Welsh schools and local authorities that go live, applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting. Work with the wider

We are looking for a highly motivated Customer Success Manager to drive the success of our premium-tier customers. Collaborate internally to share customer feedback, inform product improvements, and contribute to overall customer success strategy. SaaS Customer Success, community management, or work

A minimum of 5 years of demonstrated success in a quota‑carrying, customer‑facing position. Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. CSMs at Seesaw work directly with customers to drive v

A leading European Payroll & HR services provider is looking for a Customer Success Manager to oversee more than 20 international customers and ensure exceptional service delivery. The role involves managing escalations, promoting service adoption, and working closely with customers to enhance their

We’re looking for a proactive, organised, and customer-focused individual to join our growing team as a Customer Success Manager. Deliver ongoing training and support to existing customers to ensure successful software usage. Previous experience in a customer success, account management, or client

Customer Success & Account Manager (CSAM). Customer Success (Value & Outcomes). Lead customer onboarding and ensure seamless deployment of Understand and Automate products.

A global technology leader is seeking an experienced Customer Success Manager to enhance customer satisfaction and drive business value using cloud solutions. The ideal candidate will have a strong background in managing key relationships in large organizations, possess exceptional communication ski

Using a data-driven approach, adapts customer success plans and timelines to meet relevant customer business goals measured by business and adoption Key Performance Indicators (KPIs), success measures, and customer expectations, depending on the type of engagement. A GitHub CSM uses a data-driven ap

Strategic Customer Success Manager (English & Dutch). You’ll shape success plans, guide adoption, and ensure our customers see Supermetrics as a mission‑critical part of their growth stack. Strategic Customer Success Manager.

A leading cybersecurity certification organization is seeking a Customer Success Manager based in the UK to enhance customer satisfaction and retention across the EMEA region. Candidates should have over 5 years in a Customer Success role, a bachelor's degree or equivalent experience, and skills in

A leading Ed-Tech company in the United Kingdom seeks a Revenue Operations Manager focused on Customer Success. You will optimize customer operations, drive satisfaction through data insights, and collaborate with cross-functional teams.

Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry. About the Customer Success Team. Customer Success Manager - North America.

A health-tech company in the UK is seeking a Customer Success Manager to ensure clients derive maximum value from their solutions. The successful candidate will manage customer accounts, drive product adoption, and advocate for client needs. Strong relationship-building skills and a customer-focused

The successful candidate will have proven experience in customer success, strong communication skills, and a deep understanding of what exceptional customer experience looks like. A leading energy company in the UK is seeking a Customer Success Manager to work closely with generator clients, ensurin

Engage with university customers: meet on campus to support the integration of tools in teaching and research, collaborating with faculty and decision makers. Create a vision for success: develop a future‑state vision for courses, research, and networking activities that showcases the value of our

This is a unique opportunity to lead Customer Success for a product that delivers clear, measurable commercial impact — and to help shape the next phase of how Customer Success operates. We are looking for a Head of Customer Success to lead the next phase of Customer Success at Leadoo. Working clo

A leading financial technology firm is seeking a Customer Success Manager to oversee customer portfolios and ensure they achieve their desired outcomes. Candidates should have experience in a Customer Success role within a SaaS environment and possess strong communication and problem-solving skills.

We're looking for a Customer Success Manager to join our remote team. This role is integral to our commitment to providing excellent customer service and ensuring customer satisfaction and loyalty. Resolving product or service issues by clarifying the customer's complaint, determining the cause of t

We are looking for a remote Customer Success Director. With a strong emphasis on innovation, automation, and customer success, we empower 80,000 organizations to modernize their hiring and onboarding processes on a global scale. Establish and maintain excellent customer relationships at all levels;

Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve succe

Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages

A leading cybersecurity solutions provider is looking for a Customer Success Manager to enhance customer relationships and improve the onboarding process. Responsibilities include onboarding customers, facilitating trainings, and advocating for customer needs across various teams.

Director – Customer Success (Retail Industry). We are looking for a strategic and relationship-driven leader to oversee enterprise retail accounts, ensuring customer success through technology-enabled transformation. Customer Success & Strategic Account Management.

A leading technology firm in the United Kingdom is seeking a Customer Success Manager to oversee a portfolio of clients in Retail Refrigeration and HVAC. The role involves building long-term relationships, ensuring customers gain maximum value from the company’s solutions, and collaborating across

A leading recruitment agency in the UK is seeking a Customer Success Manager for the Construction SaaS sector. The ideal candidate will have 3-5+ years of experience in Customer Success, strong relationship-building skills, and a proven record in managing key accounts. This role focuses on managing

Champion the customer by raising process issues when they occur and escalate customer issues that fall outside the standard process or policy. We are seeking a talented individual to join our Customer Success team at Mercer Wealth. We are seeking a talented individual to join our Customer Success te

A leading education technology company is seeking a Customer Success Associate to enhance customer engagement and retention. This role demands fluency in French and a proven track record in customer success. Join a dynamic team focused on transforming education and empowering customers to maximize t

A leading customer experience platform is seeking an experienced Customer Success Manager in the United Kingdom.

A leading AI technology company is seeking an experienced Customer Success Manager to enhance post-sales customer engagement. Responsibilities include project management across various client segments, understanding customer needs, and driving product performance reporting.

A leading cybersecurity startup is seeking a Customer Success Manager to ensure that customers succeed with their solutions. The successful candidate will engage with customers regularly, understand their needs, and ensure a high-quality experience. Candidates should have at least 3 years of experie

A leading technology firm in the United Kingdom seeks a Customer Success Specialist to manage customer relationships and drive engagement. This position presents an opportunity to build lasting customer relationships in a dynamic environment that prioritizes customer satisfaction.