Guest service jobs in London - Page 8Create job alerts

We are looking for a passionate and proactive Leisure and Fitness Assistant to join our team. You will play a key role in ensuring the smooth running of our leisure and fitness facilities, providing excellent customer service, and maintaining a welcoming environment for all residents and guests.

sibilities Oversee daily operations, ensuring seamless service Lead, support, and motivate front-of-house staff Personally take customer feedback and orders, ensuring guest satisfaction Maintain high service standards and team performance Train and mentor staff to enhance service quality Ensure compliance with health, safety, and hygiene regulations Assist with stock control and ordering as needed Work closely with management to improve efficiency and customer experience Requirements Right to work in the UK is mandatory Previous experience in a supervisory role in hospitality is essential Excellent communication and leadership skills Hands-on approach, leading by example on the floor Strong customer focus, engaging with guests and handling feedback professionally Ability to work in a fast-paced environment with a positive attitude Flexible availability, including evenings and weekends What We Offer Competitive salary plus tips A dynamic and friendly work environment Growth opportunities within the company Staff meals and discounts If you are passionate about hospitality and love providing top-notch customer service, we would love to hear from you.

Azura is a vibrant restaurant and bar establishment in the heart of London, renowned for its exceptional dining, entertainment and guest experience. We are looking for motivated individuals who will enjoy working in a lifestyle restaurant bar operations. Responsibilities: •Greeting customers when they arrive and leave •Acting as main point of contact for reception staff •Taking phone calls for reservations •Resolving customer complaints •Supervise booking system and arrange seating arrangements •Schedule reservation for guests both in person and over the phone •Responding to emails Requirement: •Excellent communication skills •Excellent customer service skills •Patience and composure •Good computer skills •Previous working experience with SevenRooms or OpenTable booking system is a big plus

We are seeking our next Duty Manager for our Canary Wharf Market Halls! Market Halls are revolutionizing the British food hall scene, breathing new life into iconic landmarks since 2018. Our vision? To transform these spaces into vibrant community hubs, offering diverse dining, drinking, and event experiences. From independent restaurants and food vendors to premium bars and live entertainment, we're committed to delivering top-notch experiences for our guests. Last year marked a significant milestone for us, with both our year-on-year revenue growth and a huge surge of new guests walking through our doors. We even garnered attention on popular shows like The Apprentice and MasterChef. But our journey is far from over – this year, we're gearing up to unveil our new flagship venue in central London, expand to new locations beyond the capital, and introduce exciting new experiences to our venues. As our new Duty Manager, you will receive: - A competitive salary of up to £35,000 per year - Access to Hospitality Rewards, a unique benefits platform offering exclusive discounts for gyms, retailers, and other restaurants, and a 24/7 confidential mental health support hotline. - A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones. - Delicious, nourishing team food to keep you energized throughout your workday. - A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement. As our new duty manager, you will deliver exceptional customer service to all visitors, using your previous experience as an assistant manager/duty manager to lead the floor and drive sales and relations with our traders. We adhere to our core values: We are Passionate, We are Entrepreneurial, We are Adaptable, and most importantly, we are Kind. We are always reaching for the P.E.A.K Market Halls is equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.

Room Attendant - Park Plaza London At Park Plaza, authenticity is at the heart of everything we do. Our housekeeping team allows us to take pride in our appearance. Whether it is our guest’s rooms or public areas, they keep everything clean and pristine. Join us as a Room Attendant and we will give you the training and support to succeed. As our Room Attendant, you will receive: - Salary: £12.21 per hour (plus incentive of £1.31 subject to meeting productivity and quality targets) - Additionally, you may also be eligible for an hourly rate of £14.52 per hour if you are able to check your own rooms. (inclusive of £1.31 incentive plus £12.21 base rate subject to meeting productivity and quality target + £1.00 for checking own rooms - Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends) - F&B discounts at our restaurants and bars (for your whole party) - Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service! - Two free meals per day - including days off if you wish to come in! - Access to 40% of your pay before payday through Wagestream - Recommend a friend scheme – up to £750! - Vitality at work scheme with great gym discounts & more - Ride to Work scheme & free cycling lessons. - 24/7 employee assistance programme - Rota given 2 weeks in advance. - Departmental productivity & service incentive scheme - Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. - Free dry cleaning for work uniform - Annual Staff parties and events - Company pension plan & award-winning training The ideal candidate for the Room Attendant role will: - Be responsible for cleaning our guests’ rooms at a high standard. - Have a passion for cleanliness and an eye for detail. - Work and multi-task in a fast-paced environment. - Listen to the needs of guests and other team members and adapt to meet them. - Have a courteous and professional attitude with guests and team members. - Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care. Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.

Responsible for welcoming and greeting all guests Building your own DND network and keep contact with regular guests Excellent customer service skills in person and over the phone Positive attitude and aim to provide communication skills Setting up events & executing them Organizing trainings for your team Capable of doing interviews and appraisals Contribute your part to the management team Final responsibility of all bookings, reservations, complaints

Your Role: The front of house management team is looking for an experienced and dynamic Floor Manager to lead the team and deliver uncompromising hospitality, providing our guests with the finest food and beverages, accompanied by courteous and efficient service to guests throughout their dining experience. Service is always at the forefront so it’s essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special. Your Rewards: As a Floor Manager we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include: - Highly competitive salary - 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants - 28 day’s holiday allowance - Complimentary breakfast and dinner during shifts - Wagestream - Advance payment service - Cycle to work scheme - 'Refer-a-friend’ cash incentive scheme - Employee of the month rewards - Internal Training and career development - Pension Scheme – including employer contributions - Yearly Staff award ceremony and party Your Requirements: As a Floor Manager we would love you to have: - Experience of at least 2 years working in a Managerial role at a fine dining fast-paced environment will be tested at trial/interview stage - Experience supervising daily shift operations from various departments - Experience supervising large teams - Excellent English language communication skills are required - Flexible availability, working any 5 days a week between Monday - Sunday - Be deeply respectful of diversity and individuality - Take full ownership in your role, fostering entrepreneurial spirit and celebrate initiative-taking - Provide opportunities to grow alongside our ever-evolving company - Ability to maintain and set processes and standards

MNM is a speakeasy cocktail bar hidden in a barber shop in Bank. Having grown substantially over the past 12 months we are looking to recruit staff ready for the continuation of growth into 2025. The bar is an upmarket, 60 seater intimate space that caters to the local workers through the week and is booked privately most Fridays and Saturdays. THE ROLE Tue - Sat 4:30pm - 1:30am, this role is for someone who can handle the fast-paced environment of hospitality at its rawest. Service defines the bar's position in the market so is essential to the role. A simple grasp on most classic cocktails and the ability to follow a recipe is a must. This role is a floor first role in that you will be the face of the venue whilst being that final check point for the quality of beverage. THE CANDIDATE You will love all things hospitality and take a genuine pride in the service we provide to our guests. You will be driven and treat both service and the cleanliness of your department as a reflection of yourself. You will be full of personality and be a face people return to see. AREA FOR ASPIRATION For the right candidate a General Manager role will quickly follow.

We are seeking an experienced Front of House Manager to oversee the operations of a busy restaurant. The ideal candidate must possess exceptional customer service skills, the ability to lead a team effectively, and a strong attention to detail. Prioritising tasks, maintaining high service standards, and demonstrating sound food knowledge are essential qualities for success in this role. Key Responsibilities: • Deliver exceptional customer service to ensure consistent guest satisfaction. • Create and maintain an operating environment that supports high service standards. • Ensure compliance with government regulations and local authority requirements for restaurant operations. • Maintain awareness of and compliance with safe working practices, including identifying and mitigating specific workplace hazards. • Supervise and provide direction to team members during service times. • Oversee the scheduling and organisation of staff shifts. • Monitor and manage all aspects of service to ensure smooth and efficient operations. • Adhere to company policies and procedures regarding cash handling, equipment, and property. Skills and Qualifications: • A vibrant and engaging personality with excellent interpersonal skills. • Strong leadership abilities and the capacity to motivate and guide a team. • A hands-on management style, leading by example and actively supporting the team. • At least 1 year of experience in a supervisory or management role within the hospitality industry. Comprehensive knowledge of food service operations and customer service best practices.

• Annual pay up to £29000 (£31000 from 31st March) • Profit-based bonus • Performance Bonus: paid quarterly (earn £0.50/£0.75/£1 per hour, based on store performance and hours worked) • Christmas and New Year closed • Extra day of holiday for your birthday - 29 days in total • Full time - 40 hours contracted • Wagestream financial support (withdraw money before pay day) • Symbio - health & wellbeing support (GP, counsellor, physiotherapist) • Free healthy food on every shift, generous in-store discounts • New starter training plan • Career development opportunities available • Apply now; start immediately We are currently looking for a high-standard, food, and guest service-focused Assistant Manager to join our fast-paced healthy eating food business. Our mission is to serve “healthy and delicious food, made fresh, with love”; preparing every ingredient and meal with care and passion! If you are a person looking to grow, with a new challenge or a development opportunity, this position is perfect for you!

New Bar in Central London requires a supervisor Must have sufficient cocktail and wine knowledge. Fine wine knowledge ideal. WSET preferred Create authentic, custom guest experiences through a high level of attention and service. Opening and closing of the venue Cash up Responsible for staff management Ordering and receiving wine. General maintenance and cleanliness of the venue Qualifications: 2+ years bar experience preferred Very good knowledge in wine Positive attitude Experience managing employees Job Type: Permanent

- Hourly Pay: Up to £12.75 (£13.50 from 31st March) - Performance Bonus: paid quarterly (earn £0.50/£0.75/£1 per hour, based on store performance and hours worked) - Hours: Full-time, 35 hours per week - Benefits: • Wagestream financial support (withdraw money before pay day) • Symbio - health & wellbeing support (GP, counsellor, physiotherapist) • Free healthy food on every shift • Generous in-store discounts • Structured training and onboarding plan • Career development opportunities • Closed on Christmas and New Year Join our team! We’re looking for a motivated, high-standard Team Leader focused on food and guest service to join our fast-paced healthy eating food business. At Tossed, our mission is simple: to serve "healthy and delicious food, made fresh, with love.” Every ingredient and meal is prepared with care and passion, and we’re looking for someone who shares this commitment. ** About the Role:** As a Team Leader, you’ll work closely with the General Manager, leading by example to create a welcoming and fun atmosphere while supporting your team to deliver exceptional service. You’ll manage daily operations, including food production, waste, and service, while coaching and developing your team to reach their full potential. Who You Are: - A team player who can lead, train, and inspire - Able to problem-solve under pressure with a calm, constructive approach - Skilled in handling guest feedback and creating a positive store environment - Detail-oriented, adaptable, and motivated to grow - Excellent communicator Why Join Us? If you’re looking for a new challenge or a place to grow your career, this is the perfect opportunity. Apply now to start immediately and be part of a team that’s passionate about health, wellness, and delivering an exceptional experience. ** Ready to make a difference? Apply today!**

We are looking for dedicated, fun, responsible waiters to join our vibrant team at Betto Tapas Restaurant and Cocktail Bar. As a server, you will play a crucial role in delivering exceptional guest experiences by providing attentive service, ensuring food safety and maintaining high standarts of hospitality. Duties; -Greet and seat guests promptly with a warm and friendly attitude. -Take accurate food and drink orders, ensuring clarity and attention to detail. -Serve food and beverages efficiently while maintaining a clean and organised workspace. -Respond promptly to guest inquiries and requests, ensuring excellent guest services at all times. Requirements: -Excellent communication skills with a focus on guest interaction and satisfaction. -Flexibility to work various shifts, including evenings, weekends.

Hi, we are Pizza Brixton "105 Brixton Hill". We are an artisan pizza restaurant born by passion for good food and pizza Napoletana. Born in Brixton (2017) and since then expanded to Clapham and Bow. We are always looking to grow as a business and present our staff with opportunities to grow and develop professionally. We offer competitive pay rates, equally shared service charge and tips, staff discounts and team activities. Why work with us: • 40+ hours per week • Service charge and tips shared equally among staff • Paid training and 28 days paid holiday • Career opportunity to build your skills and grow professionally from Front of house team member to Restaurant manager. • Free pizza during shift • 25% off staff discount when dining in • Staff nights out • Work clothes + laundry service We are looking for: • Friendly professional individual who will warmly welcome our guests. • Team player who will work closely with the Restaurant Manager and Assistant manager to maintain and deliver high quality service and pleasant experience for our guests. • Perfect knowledge of our menu • Capable of maintaining the strictest health & safety and hygiene standards. • Maintain good relationship with rest of the staff with respect of job roles. • Previous experience is encouraged but not essential If you think you are right for the job please do not hesitate to get in touch. Looking forward to hearing from you