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Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our

It’s a Director-level opportunity to take full ownership of a customer function at the centre of a. You will lead the full customer experience function, managing a team of. Customer Experience here is far broader than “support”.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

Were looking for a passionate and experienced Regional Head of Customer Care to lead our regional customer care function and champion a five-star homeowner experience from the moment our customers receive their keys. Regional Head of Customer CareAt Gleeson, we

A leading hospitality brand is seeking a Head of Customer Value to shape loyalty and CRM programmes. The ideal candidate will have 8-10 years of experience in customer value management and CRM, coupled with excellent leadership skills. This role requires managing strategies for customer acquisition

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. Proven experience leading and scaling Customer Success teams. You’ll stay cl

A leading ERP SaaS provider seeks a Service Delivery / Customer Support Manager to enhance customer experience and lead the support team. The position offers a competitive salary of £54,000 - £58,000 with bonus potential and flexible hybrid working arrangements. Located in Grantham, this role emph

Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensive experience in Customer Success or related fields and a passion for technology. This is a remote-first position based in the UK, offering

A leading software company is seeking a Head of UK & Ireland Customer Success to lead their customer success strategy. You will be responsible for the customer adoption lifecycle, ensuring positive outcomes and a strong influence in the HR market. Ideal candidates will have substantial experience in

The ideal candidate will have several years of experience in leading Customer Success or similar teams, with strong technical curiosity and excellent communication skills. A leading technology firm is seeking a Regional Manager for Customer Success in EMEA. This role involves leading a high-performi

Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. A wide range of Sky VIP rewards and experiences. From joining Sky to engaging with our latest services, we're driven by one purpos

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. As our Direct to Consumer proposition continues to scale, we are l

Drive customer success and retention by setting a clear customer success strategy, identifying and mitigating risk, and embedding best practice to deliver consistent, high value customer experiences. Act as the voice of the customer, building strong relationships with enterprise stakeholders and usi

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. B2B SaaS Customer Success, Account Management, or similar roles.

A global professional organization is seeking a Head of Member Engagement and Experience for Europe. The ideal candidate should have extensive experience in member engagement, strong communication and project management skills, and a dedication to public interest.

They do this through the effective communication of the value of our brands content and products to individual consumers and convert casual readers into loyal customers by developing personalised customer experiences at scale which build deeper, longer lasting relationships in turn driving revenue f

The ideal candidate has over 15 years of experience, excels in leadership, and embodies a culture of creativity and collaboration. A leading brand experience agency in Greater London seeks an Executive Creative Director to set the creative vision and lead groundbreaking campaigns. This hybrid role r

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. We are committed to buil

The role involves managing Customer Success teams and driving customer adoption of solutions. A leading technology company in the United Kingdom is seeking a Manager of Customer Success for the UK, Ireland, and France. Candidates should have over 5 years of experience in technical management roles a

This position requires being onsite in London for four days a week to drive the digital presence of the company and ensure quality customer engagement. A leading retail tech company is seeking a Head of Storefront for its UK/EU market. This role focuses on optimizing the customer journey through eff

A leading housing organization in the UK seeks a Director of Customer Service to lead the transformation of customer engagement. This role involves managing a large remote team, improving customer service processes, and championing a culture of inclusiveness and responsiveness. Candidates should hav

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A leading digital experience agency in Greater London is seeking a VP Experience & Optimisation to drive content, experience, and channel strategies. The ideal candidate will have extensive experience in managing high-value projects, excellent communication skills, and a passion for digital transfor

A leading software company in the UK seeks a Head of Professional Services to drive customer success. The ideal candidate will have proven leadership experience in a SaaS environment and a strong commitment to customer satisfaction. This pivotal role involves leading a dynamic team, forming strategi

This role involves leading a team, ensuring high service standards, and developing innovative food offerings. A competitive salary and various employee benefits are offered, including personal development opportunities and a life assurance scheme.

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A leading healthy recipe box service in London seeks a Head of Product to define and drive the product strategy. Responsibilities include leading market positioning and fostering customer understanding, while championing a compelling product vision. This role offers a competitive package, hybrid wor

The ideal candidate will have proven experience in customer experience functions, excellent leadership skills, and a data-driven mindset. A leading design company based in Greater London is seeking an experienced Head of Consumer Care to shape and lead a consumer-centric function. This role is respo

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Id

A recruitment partner is seeking a Head of Customer Success to lead a strategic team in a remote-first environment in the United Kingdom. Candidates should have at least 5 years of experience in client-facing roles, with a focus on e-commerce operations. Competitive benefits are offered, promoting a

You should have at least 3 years’ experience as a Head of Compliance with a similar payments business, able to operate at a strategic level, advising the Board and senior Leadership Team whilst still able to roll up your sleeves and carry out some of the detailed work yourself. EXCLUSIVE: HEAD OF

A utilities provider in Greater London is seeking a Head of Product to transform the digital experience for customers. In this leadership role, you'll drive the development of a high-performing app, focusing on customer engagement and operational excellence. The ideal candidate will have significant

In this pivotal role, you will shape the end-to-end digital experience, balancing core capabilities with market-specific needs.

In this pivotal role, you will oversee the operational delivery of a diverse range of events, ensuring excellence and innovation in every experience. With a focus on creating memorable customer journeys, you will play a key role in shaping the future of the organization’s offerings. An established

You will report to the VP of Customer Marketing and lead a dedicated team of five individuals in shaping the content, cadence, and frequency of communications to drive revenue growth, deepen product adoption, and strengthen long‑term customer loyalty. Experience in customer journeys, utilizing dat

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. Ideal candidates will have over 5 years of D2C experience, a passion for metrics, and a track record in high-growth environments. In this role, you wil

A leading global consumer products company in Surrey is seeking a Digital Engagement and Brand Experience Lead. The role focuses on owning the strategic ecosystem by managing PR and influencer strategies, developing data-driven experiences, and innovating content creation. Ideal candidates will have

That work spanning delivery, integrations, data, and customer-facing enablement like career sites currently sits across multiple teams and often ends up with the CTO or VP of Engineering. TAMs exist to take some technical work off the plates of CSMs and Implementation Managers and act as the first l

The position offers a hybrid working model, with 3 days in the office per week, allowing for a flexible work environment. A leading media and entertainment brand in the UK is looking for a Lead Product Designer to create world-class customer experiences for the My Sky app. The ideal candidate should

Head of Content & Customer Advocacy. Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users. Prior experience scaling a customer reference program in a B2B SaaS company.

The role will manage a defined portfolio of approximately 100 customers and will lead a team of two customer growth professionals. The Head of Customer Growth is a senior commercial role responsible for driving revenue growth from AURA’s existing customer base. Demonstrable experience of growing r

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. SuccessFactors (HCM) Head of UKI Customer Success. The role is accountable for delivering customer outcomes, adoption, experience, and business value across the region by developing, positioning,

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea