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Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers

First impressions count, and so do lasting ones! As our Director of Customer Experience, you'll lead our evolution in how we listen, involve and deliver for our customers, setting the standards that influence our whole organisation and the sector. You'll be th

You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. Head of Customer Experience - (26345). Connecting customer experience to create real change, you will ensure our homes and s

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

Head of Franchising (Global Experience). Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client’s global fr

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

Head of Supporter Insight & ExperienceJob reference: REQ000936£56,297pa + excellent benefitsWoking, Surrey GU21 4LL / Hybrid WorkingHybrid working: Minimum 40% in person collaboration per monthAbout the roleWere excited to be recruiting a Head of Supporter Insight and Experience to lead WWF-UKs und

Ideal candidates will have extensive experience in membership or customer experience roles, with a strong data literacy and digital tool proficiency. A national membership organization is looking for a Head of Membership to lead strategic initiatives focused on member experience. This is a unique op

We are looking for a Head of Customer Success to play a pivotal role in shaping how Definely delivers value to customers as the business continues to scale. Partner closely with future Account Management in a split model, designing clear ownership, handoffs, building joint account plans and shared i

A leading media and entertainment brand is seeking a Head of Design to craft world-class digital customer journeys and lead a multidisciplinary design team. You will collaborate with Product, Technology, and Customer teams to enhance digital experiences on Sky. This role offers a hybrid working envi

A well-established housing provider in the UK is seeking a Head of Customer Service to lead customer services and community engagement. This permanent position, home-based with occasional travel, offers a competitive salary of £85,000 plus a £4,000 car allowance. The ideal candidate will have sign

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

A recruitment partner is seeking a Head of Customer Success to lead a strategic team in a remote-first environment in the United Kingdom. Candidates should have at least 5 years of experience in client-facing roles, with a focus on e-commerce operations. The role involves overseeing the entire custo

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead

The Head of Customer Management will balance the needs of individual customers against action required to improve our customer experience across the board, working closely with colleagues across the business to share information regarding our customers’ needs. Our Customer Management team provides

In this pivotal role, you will shape the end-to-end digital experience, balancing core capabilities with market-specific needs.

A leading digital health company in the UK is seeking a Head of Patient Experience to enhance patient interactions across platforms. This role requires a strong leader with over 7 years of experience in healthcare operations, including a minimum of 3 years in a leadership position. This position off

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensiv

Head of Retail & Customer Insights. Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the.

A technology company specializing in subsurface modeling is seeking an experienced Sales Manager to lead a dedicated team in the EMEA region. This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities include developing a sales strateg

A dynamic marketing platform in Greater London is seeking a Head of Customer Success to lead its Customer Success function. Ideal candidates will have strong commercial acumen and experience in relevant fields. This position offers competitive benefits, including flexible working hours and generous

You will manage the full customer experience and be part of a team committed to excellence. As a Brand Ambassador, you will enhance the customer journey through effective communication and relationship building. The position includes hybrid working, requiring attendance in the office three days a we

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

In depth experience of supporting tenants or customers to overcome a range of sensitive, challenging, and complex scenarios. Temporary Head of Tenant Experience. Experience of leading coaching high performing teams delivering exceptional levels of performance in a dynamic environment.

A key part of the role will be advancing the agency’s use of emerging AI tools and workflows to enhance creative ideation, content development, design and audience experiences. Head of Creative / Executive Creative Director. Strong background delivering large-scale B2B or employee-facing experienc

Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long‑term customer relationships. We are seeking an experienced, highly motivated and customer focused sales manager to lead and develop a team that are tasked with reta

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Enjoy significant autonomy and influence, shaping the direction of a critical business area.

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc.

A leading recruitment consultancy seeks an experienced Head of Customer Service Operations in Greater London. The successful candidate will oversee global customer support teams, manage operations, and drive continuous improvement initiatives. A hybrid working model is offered, with competitive comp

Requirements of the Head of Customer Service include:. We are currently working on behalf of a well-established housing provider to recruit a Head of Customer Service on a permanent basis. Responsibilities of the Head of Customer Service include:.

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR). Talk to Jack for 20 minutes so he can understand your experience and ambitions.

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Drive customer success and retention by setting a clear customer success strategy, identifyi

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. If you are interested in the Head of Customer Service please apply via the lin

A leading recruitment agency is seeking a Head of Customer Experience to oversee the customer journey across multiple brands. This senior role combines strategic ownership with operational execution, using data and AI to enhance customer experience. The successful candidate will lead a remote custom

A leading financial services provider in the United Kingdom is seeking a Marketing Strategy Leader to develop go-to-market strategies for various customer segments. This role involves building trusted relationships, overseeing customer insights, and ensuring alignment across marketing and sales team

The role involves managing Customer Success teams and driving customer adoption of solutions. A leading technology company in the United Kingdom is seeking a Manager of Customer Success for the UK, Ireland, and France. Candidates should have over 5 years of experience in technical management roles a

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

Experience of a software engineering / developer experience transformation programme for a large bank or highly regulated organisation. We are creating a new Head of Experience Research role to establish user research as a strategic capability within the organization. This is a senior, foundational

Ideal candidates should have leadership experience in a SaaS environment, expertise in customer lifecycle management, and a passion for coaching talent. A leading data and sales intelligence provider is looking for a Team Manager in Customer Success in Greater London. This hybrid role involves leadi

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Head of Customer Success (EMEA). Experienced i

This role will focus on delivering a 5-star workplace experience, managing a substantial budget, and leading a dynamic team. The ideal candidate will have extensive experience from the hospitality sector, with proven leadership in operational excellence. If you have a passion for providing exception

Ideal candidates will have experience in digital marketing and strong analytical skills to drive engagement. This position offers global exposure and the chance to work in a dynamic team environment. A leading global consumer products company in Surrey is seeking a Digital Engagement and Brand Exper

The ideal candidate will lead a front-of-house team, ensuring exceptional guest experiences and managing private dining and events. A quality-led restaurant in East London is seeking a Head of Reception & Events to own the guest journey and manage reservations and events. This leadership role requir

As Director of Customer Experience, reporting to the Chief Customer Officer, you will lead the organisation's resident-first approach shaping customer experience and operational delivery across all resident-facing services as part of the new target operating model. If you are successful and are offe

A prominent children's charity in the UK is seeking a Head of Service Operations to lead the Customer Enablement function. The ideal candidate will have a strong background in IT service management, budget management, and customer advocacy. This role offers the opportunity to make a significant impa

This role involves leading a team, ensuring high service standards, and developing innovative food offerings. A competitive salary and various employee benefits are offered, including personal development opportunities and a life assurance scheme.