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Head of IT Service Architecture & Delivery. SC required (must hold or be eligible) - DV desirableWe are recruiting for an experienced and influential technical leader to head up Service Architecture & Delivery for a secure Defence communications and infrastructure programme. This is a senior

Head of Service Delivery or Head of Service Management. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Co

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Assignment Details Contract Length: 13 months (ongoing assignment) Pay Rate: £500 per day (Umbrella) Higher rates may be considered for exceptional candidates, based on experience Working Pattern: Hybrid - 1 to 2 days per week in the office Remote working may be considered for an exceptiona

A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery. Director of Service Delivery - FinTech SaaS. This is a senior role responsible for shaping the post onboarding cu

Head of IT Service Architecture & Delivery. Lead all architectural, technical and operational elements of a secure IT service. We are recruiting for an experienced and influential technical leader to head up Service Architecture & Delivery for a secure Defence communications and infrastructure progr

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's services, playing a critical role in delivering safe, high-quality outcomes for chil

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Recognise the importance of customer service and meet the standards required w

As Head of Customer Service, you’ll lead a luxury, concierge-style service function that protects customer trust, resolves complex situations with empathy and precision, and ensures every client feels genuinely cared for. Excellent knowledge of modern customer service and client care technology, w

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. This is a pivotal role, within on

You will take full ownership of identifying and engaging the decision-makers responsible for purchasing and organising exhibition stands within their organisations. Proactive use of LinkedIn Sales Navigator. Every qualified opportunity you create will be passed to our experienced sales professionals

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Service - Children's Regulated ServicesLocal Authority | East Midlands (City-Based)An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. This is a senior

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

You will support the Associate Director and lead the Contracts and Service Development function, ensuring effective management of complex contracts with stakeholders. The ideal candidate will have experience negotiating contracts, strong collaboration skills, and an understanding of NHS priorities.

This hands-on role involves managing a small team, ensuring exceptional customer service, and maintaining visual standards. Responsibilities include overseeing stock, supplier orders, and the layout of the indoor space. Competitive pay of £28,000 to £29,000 annually.

Your Role as Head of Service Early Help. Your Role as Head of Service Early Help. Lead the integration of Family Help, Family Safeguarding and Adolescent Safeguarding services.

Head of IT Service Architecture & Delivery. Ideally a senior technical leadership role (Head of Technical Services, Principal Architect, Programme Technical Lead or similar). This is a senior leadership role with full accountability for the technical design, governance and operational assurance of a

We’re looking for a Head of Customer Services to guide the strategic direction, growth and performance of our Corporate Customer Services function. At the heart of this operation is our Corporate Customer Services function, ensuring customers and drivers experience a seamless, reliable service thr

The Role**To role of Head of Customer Care will lead the Customer Care function across the division, ensuring delivery of a first-class after-sales service to homeowners. The Head of Customer Care will lead, manage and develop their team, fostering a culture of accountability, professionalism and cu

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. A Head of Customer Experience Who Turns Support Into a Growt

A leading transportation company in London seeks a Director of Customer Experience to oversee and enhance the customer journey. This role will lead initiatives across ticketing and onboard services, utilizing customer insights to drive excellence in service delivery. Ideal candidates will have at le

Providing a professional first point of contact and working effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering a range of Council services which may include: Switchboard, Housing Benefit, Resident Support Fund, Foo

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. This hybrid role includes equity participation, Bupa Health Insurance, a £1,500 training

Provide information to customers on the availability of or use of council services in accordance with council procedures. We welcome and encourage anyone within and outside of Sutton to use our facilities and have their queries dealt with by our professional customer‑service team. Check and valida

Volunteering with us offers more than just the chance to help pets; it’s an opportunity to develop valuable skills in customer service and retail while being part of a supportive and enthusiastic team. Your friendly presence will be essential in providing exceptional customer service and contribut

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

A leading housing association in London is searching for an experienced Head of Finance (Service Charge) to provide strategic leadership and operational oversight. This role includes ensuring fair and compliant service charges while modernising finance functions. The position offers opportunities fo

Position: Fractional Head of AI – Full Service Marketing Agency. Stay ahead of developments in AI, martech, attribution, and agency operations. Experience applying AI to forecasting, utilisation, or professional‑services resource management.

To apply, please submit an up-to-date copy of your CV (three sides of A4 maximum), along with a supporting statement (three sides of A4 maximum) detailing your experience, and achievements and addressing the key criteria for the role set out on this site and using examples to demonstrate how you mee

The position demands a proven record of leadership, understanding of customer lifecycle, and the ability to analyze performance data. In this hybrid role, you will lead a team of specialists, ensuring effective delivery and adoption of solutions. A leading health tech company is seeking a Team Manag

A leading recruitment agency in the UK is looking for a Head of IT Service Architecture & Delivery. This senior leadership role requires a seasoned technical leader to oversee the operational assurance and governance of a secure IT service for Defence. Applicants should have over 5 years of experien

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

The Head of Customer Success is responsible for leading the Customer Success function to drive client value, retention, growth, and advocacy across the customer lifecycle. You will lead and develop the Customer Success team, establish scalable processes, and work cross-functionally with Sales, Produ

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. Knowledge of customer service software and tools. You will be responsible for leading a team of customer operations executives, defining customer support policies

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

As a Head of Design for Service and NPI - Service Technology Centre Programmes, your mission is to enable product serviceability by delivering strategic Design for Service and New Product Introduction programmes that support growth and profitability for the Semiconductor Service Division. Head of De

A public service organization in the UK is seeking a Director of Customer Services to lead and enhance customer experiences. This position offers a salary of £95,000 annually and requires a commitment to delivering high-quality public service. This role involves overseeing complaints handling and c

A leading investment firm is seeking a Regional Head of Service Delivery. This role involves leading service commitments across EMEA while enhancing client experiences. Candidates should possess significant experience in financial services, deep regulatory knowledge, and exceptional leadership skill

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. You will build the Customer Success function fro

A leading global insurance services provider is seeking a Head of Service Operations to lead their multi-site Client Services function in the London Market. Ideal candidates will have senior leadership experience in Insurance Client Service delivery and an engaging, data-driven leadership style.

Experience within professional services or consultancy. Job title: Head of People, Learning & Development. As Head of People, Learning & Development, you will provide strategic leadership across people, culture and organisational capability.

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here.