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Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Head of IT Service Architecture & Delivery. SC required (must hold or be eligible) - DV desirableWe are recruiting for an experienced and influential technical leader to head up Service Architecture & Delivery for a secure Defence communications and infrastructure programme. This is a senior

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery. Director of Service Delivery - FinTech SaaS. This is a senior role responsible for shaping the post onboarding cu

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's services, playing a critical role in delivering safe, high-quality outcomes for chil

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Head of Service - Children's Regulated Services Local Authority | East Midlands (City-Based) An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. Assi

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. Head

Head of IT Service Architecture & Delivery. Lead all architectural, technical and operational elements of a secure IT service. We are recruiting for an experienced and influential technical leader to head up Service Architecture & Delivery for a secure Defence communications and infrastructure progr

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. This is a pivotal role, within on

As Head of Customer Service, you’ll lead a luxury, concierge-style service function that protects customer trust, resolves complex situations with empathy and precision, and ensures every client feels genuinely cared for. Excellent knowledge of modern customer service and client care technology, w

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. If you are interested in the Head of Customer Service please apply via the lin

You will take full ownership of identifying and engaging the decision-makers responsible for purchasing and organising exhibition stands within their organisations. Proactive use of LinkedIn Sales Navigator. Every qualified opportunity you create will be passed to our experienced sales professionals

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Service - Children's Regulated ServicesLocal Authority | East Midlands (City-Based)An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. This is a senior

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

A leading online fashion retailer in Greater London seeks a Head of Engineering, Customer Experience, to lead a team of ~40 engineers. This role involves defining the technology strategy, mentoring engineers, and enhancing customer journeys through innovative digital experiences. Benefits include an

An experienced Head of Customer Success to lead our customer success function. This role is responsible for driving customer satisfaction, retention, and expansion while ensuring customers achieve measurable value from our products and services. Valutico is a B2B FinTech company that operates an int

A leading consulting firm is seeking a Head of IT Service Architecture & Delivery in Leeds. This role requires an experienced technical leader to oversee the design and assurance of secure IT services for Defence. Competitive salary and benefits package offered.

The Head of Contracts and Service Development will lead and manage the Contracts and Service Development function, ensuring the effective development, negotiation, and management of highly complex NHS contracts with commissioners. As a senior leader, the postholder will negotiate Trust NHS Contracts

Get notified about new Head of Service Management jobs in. Lead the management, development, performance and continuous improvement of all Housing services including, Housing Needs & Homelessness, Tenancy Services and Rent, and Private Sector Housing. Chartered membership of the Chartered Institute

A local government council in Greater London seeks a Head of Housing Policies, Performance and Service Improvement. The position offers competitive salary and benefits such as flexible working, generous holiday allowance, and professional development opportunities. The role involves managing housing

Key responsibilities include aligning customer initiatives with business goals, implementing effective processes across CRM, and championing customer feedback to enhance product offerings. A leading consultancy in the financial sector is seeking a Customer Success Director to drive customer satisfac

A housing development organization is seeking a Head of Home Experience to lead the move-in journey, ensuring customers enjoy high-quality homes. This role offers a salary of £67,820 - £84,776 plus benefits, and is based in Greater London with a hybrid working model. You will manage teams, ensure

Commercial responsibility for trading and customer flow underpinned by deep understanding of customer behaviours and drivers of customer activity to improve customer conversion, funnel improvement, activation, and engagement. The Head of Customer Connections is a pivotal leadership role within Every

A leading housing maintenance service provider is looking for a Head of Delivery in Hemel Hempstead. This senior leadership role involves overseeing the operational delivery of housing services contracts, ensuring high standards of quality and compliance. The ideal candidate will have significant ex

As Head of Finance (Service Charge), you will provide strategic leadership and operational oversight of our service charge finance function. Are you an experienced service charge finance leader ready to shape strategy at scale? This is a pivotal opportunity to lead and modernise a high‑profile ser

Head of Existing Customer Analytics – Financial Services. As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer

Experience of designing and/or delivering professional development programmes (desirable). Significant experience of leading and overseeing the development of new business propositions and proposals to time-limited funding opportunities. Proven track record of inspiring and motivating diverse teams

A leading private hospital in Greater London is searching for a Director of Operations to oversee non-clinical services and drive performance excellence. You will be responsible for ensuring operational excellence, budget management, and delivering exceptional service to both patients and stakeholde

The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. Increase of cross- and upsell opportunities and building a CS team that is ready to introduce new products and services t

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

You will be responsible for leading team, both onsite and during periods of unsocial hours, developing their capability, confidence and expertise to ensure Commercial Fleet Services consistently delivers exceptional service to every customer. Head of Operations - Breakdown Management Service. A key

An esteemed charity organization in London is seeking a Head of Individual Giving to innovate and expand fundraising efforts. The position offers a chance to make a significant impact and drive a culture of appreciation for supporters. This role involves developing a sustainable income stream and ov

Lead communications for one of the UK’s most significant digital public services. A flagship priority for MaPS is the delivery of the Pensions Dashboards Service: a once-in-a-generation national digital transformation enabling people to find and view all their UK pensions securely, online and in o

A leading recruitment firm seeks a strategic Head of Customer Experience to lead efforts in transforming customer interactions, focusing on outstanding service delivery. This role involves designing and implementing processes that marry technology with operational excellence, ensuring optimal experi

This role champions the customer, combining deep insight into customer needs and behaviours with strong commercial accountability to drive retention, sustainable growth and improved customer experience. Head of Customer Segment & Performance. Taking ownership of the commercial performance of your cu

This role involves strategic direction for services, collaboration with various teams, and implementation of innovative solutions. A government body is seeking two experienced Deputy Directors to lead its Service Delivery Directorate. These senior leadership positions will be pivotal in enhancing cu

A leading bank in the UK is seeking a dynamic Head of Product & Journey Development to lead product and customer journey innovation. This pivotal role involves overseeing the end-to-end development of market-leading products and ensuring alignment with customer needs and regulatory compliance.

A leading engineering company based in the UK is seeking a Head of Operations to lead multidisciplinary teams for Transmission & Distribution projects.

Berichtet an: Chief Executive Officer. Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support. Gewährleistung hoher Servicequalität und zuverlässiger Leistung gegenüber Kunden und Partnern.

A major UK infrastructure project is seeking a Head of Finance - Civils & MEH. The ideal candidate will have exceptional stakeholder management skills and a professional accounting background.

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes. Act as

As Head of Finance (Service Charge), you will provide strategic leadership and operational oversight of our service charge finance function. Are you an experienced service charge finance leader ready to shape strategy at scale? This is a pivotal opportunity to lead and modernise a high‑profile ser

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

The Head of Contracts and Service Development will lead and manage the Contracts and Service Development function, ensuring the effective development, negotiation, and management of highly complex NHS contracts with commissioners. As a senior leader, the postholder will negotiate Trust NHS Contracts

The Head of Customer Success provides leadership to a crucial function within service and operations. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other