Housing support jobs in Southall - Page 2Create job alerts

We are looking for a proactive and customer-focused PRS Lettings Officer to join our housing team. In this role, you will support the effective delivery of Private Rented Sector (PRS) lettings services, helping individuals and families access suitable accommodation while building strong relationship

A leading charity organization in the United Kingdom is seeking a Floating Support Worker to provide housing-related support. Candidates should have experience in floating support and a strong understanding of complex needs. The role involves managing a caseload of clients, conducting risk assessmen

Morgan Hunt UK Limited is seeking a Project Worker in Hounslow to provide high-quality support to clients with medium to low-level needs. You'll manage a caseload, delivering tailored support and conducting key working sessions. The role involves working with individuals with complex backgrounds and

Are you passionate about making a difference? Do you thrive in a role where no two days are the same? YMCA St Paul's Group is looking for a Housing Support Assistant to be the friendly face and first point of contact at our centres. Join Our Team as a Housing Support Assistant!.

Our client is currently recruiting for two permanent Hostel Support Workers, to work in the Twickenham area. The hostel is a 14-bed service that provides 24-hour support to people affected by homelessness or rough sleeping to move off the streets and into safe, secure housing. Monitor residents' inv

Encourage and motivate SUs into employment, voluntary work and/or into education. Our Agency provide high quality supported housing and support for individuals with mental health needs, challenging behaviour and learning disabilities. You will support our service users to improve their daily living

A recruitment agency is seeking a Housing Support Assistant in Hounslow.

We are seeking an experienced HR & OD Business Partner to deliver a high-quality, proactive HR service across the Council, with a focus on supporting the Housing Division. Provide expert HR advice and support to managers and directors, managing complex employee relations casework through to resoluti

Want to be part of our community? We’re currently recruiting for a Parashoot Housing Manager to join our Parashoot Housing Support Team. The overall purpose of this role is To lead the Parashoot Housing Support Team to deliver a customer-focused, efficient, high performing service in line which co

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Assessment officer for the 3 months ongoing, at the rate of £28 per hour umbrella Job responsibilities To assist customers by accurately determining their entitlement to Housing benefit, council tax support, resident support fund assistant, social care financial assessments and concessionary travel or any other schemes the organisation implement complying with legislation case law, guidance and council policy To provide first contact resolution to customer across a range of services and a variety of access channels, maintaining the highest standards of customer care at all times To carry out all duties in accordance with relevant legislation and guidance, policies, procedures and standards to ensure the delivery of excellent services to customers Experience of Mosaic required. Experience of Abacus strongly desired. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy

Central Recruitment is currently working with a London based charity whose mission is to support people experiencing homelessness to find secure accommodation and work towards a positive future. Our client is currently recruiting for a Hostel Manager, to work in the Twickenham area. The hostel is a 14-bed service that provides 24-hour support to people affected by homelessness or rough sleeping to move off the streets and into safe, secure housing. • 37.5 hours per week, • Monday - Friday, • Hours: 09:00 - 17:00 (with some flexibility to occasionally work evenings, weekends and on-call duties), • £42,000 per annum, • This is a permanent role This is a fantastic opportunity to make an impact in the lives of adults with a history of homelessness. KEY RESPONSIBILITIES: • Line manage Hostel Team Leader, Hostel Support Workers and Hostel Night Shift Worker, including supervision, appraisal, and performance management., • Oversee the day-to-day running of the hostel, ensuring a safe, well-managed, and responsive service at all times, • Lead regular team meetings, reflective practice sessions, and ensure effective communication across shifts. Provide coaching and guidance to staff on trauma-informed practice, safeguarding, and complex client support, supporting staff to use de-escalation and non-punitive approaches, • Ensure full staffing cover across rota shifts, including planning, recruitment support, and absence management, • Oversee key work delivery, ensuring support plans are effective, strengths-based, and outcome-focused, • Act as the safeguarding lead within the service, ensuring all concerns are managed appropriately and escalated where required, • Oversee financial processes including petty cash, rent collection systems, and budget monitoring, • Represent the service professionally in multi-agency meetings and forums, developing and maintaining strong working relationships with external partners, including housing providers, healthcare services, and local authorities, • Support residents to access appropriate services and move-on opportunities WHAT WE’RE LOOKING FOR: • Significant experience working with people affected by homelessness or rough sleeping, including those with complex needs such as mental ill-health, substance use, or trauma., • Experience of supervising or managing staff within a supported housing, hostel, or similar environment and of managing staffing rotas and addressing resourcing gaps, including coordinating overtime, bank/casual staff, or agency cover to maintain safe service delivery, • Strong knowledge of safeguarding, risk assessment, and incident management, with the ability to lead on identifying, responding to, and escalating concerns appropriately., • Demonstrable understanding of trauma-informed and psychologically informed approaches, and the ability to embed these within team practice, • Strong understanding of the challenges, barriers, and behaviours associated with homelessness, and the ability to implement compassionate and effective service responses., • Ability to manage complex and sometimes high-risk situations, providing clear direction and support to staff, • Strong interpersonal skills, with the ability to build effective relationships with residents, staff, and external partners, • Knowledge of local housing pathways, homelessness legislation, and community resources, • Experience of service performance monitoring, quality assurance, or contract compliance, • Good organisational and administrative skills, including confidence using IT systems for case management, monitoring, and reporting., • Ability to work both strategically and operationally, including providing hands-on support where required FURTHER REQUIREMENTS: In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria: • Current valid right to work in the UK, • Minimum 12 months’ of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise), • A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60), • Employment or education history to cover the last 5 years which can be verified through the referencing process HOW TO APPLY: If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration. *Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position

Contracts Manager (Heating & Ventilation) Location: Wembley, London Salary: Upto to £55,000 Contract: Permanent, full time Working pattern: Hybrid working, 2 days per week from the office with travel across London and Hertfordshire Office: North West London This is a strong opportunity for an experienced heating, ventilation, gas or mechanical contracts professional to step into a role with real purpose, joining one of the UK’s leading housing providers. You will be overseeing critical contracts that directly affect residents’ safety, comfort and day-to-day living standards. Not quite Batman, but keeping homes warm and compliant is still more useful than most capes. You will lead on contracts covering heating plant, mechanical ventilation, heat networks, servicing, maintenance, replacement works and smaller project activity. The focus is on safe, compliant, value-for-money delivery, strong contractor performance and a customer-focused service.What you’ll be doing • Leading and managing contracts for heating plant, ventilation systems and heat networks • Monitoring contractor performance against specifications, KPIs and compliance requirements • Chairing contractor meetings and driving service improvements • Managing budgets, forecasting, spend control, payment approvals and contract variations • Supporting procurement activity and ensuring contracts meet organisational requirements • Investigating incidents, complaints and compliance issues • Maintaining accurate audit trails and compliance records from start to finish • Working closely with residents, contractors, internal teams and stakeholders • Using repairs data and service trends to support planned works and continuous improvement • Promoting a strong culture of safety, compliance and customer care Essential experience and qualifications • Level 3 NVQ Diploma in Gas Maintenance and Repair, or equivalent experience • Strong knowledge of heating systems, ventilation systems, gas safety and contract management • Understanding of Gas Safety Regulations 1998, Health & Safety legislation, CDM and relevant building regulations • Experience managing third-party contractors • Experience delivering large-scale gas testing, servicing or compliance programmes • Ability to manage budgets, forecast spend and deliver value for money • Strong communication skills, with the ability to influence, challenge and build relationships • Good working knowledge of Microsoft Word, Excel and Outlook • Strong organisational skills and the ability to manage competing priorities • Willingness to work from the Wembley office and travel across sites as required Desirable experience • Social housing or large housing association experience • Commercial Gas qualifications • Gas Safe registration with evidence of continued CPD • Unvented cylinder qualification • SMSTS, IOSH Managing Safely or NEBOSH General Certificate What’s on offer • £45,000 to £55,000 salary • Permanent, full-time opportunity • Hybrid working, with 2 days per week in the Wembley office • Travel across London and Hertfordshire • 25 days’ annual leave plus bank holidays, rising with service • Option to buy or sell holiday • Additional wellbeing days • Paid volunteering days • Generous pension contribution • Life cover • Enhanced family leave • Private medical and dental insurance options • Critical illness cover options • Wellbeing discounts and virtual GP access • The chance to work for a large, purpose-led housing organisation where the role has visible impact This is a genuinely worthwhile opportunity for someone who enjoys contract ownership, technical compliance and making services work better for residents. You’ll be joining a collaborative housing organisation where your work will directly improve homes, safety and communities across the region

Local Authority Housing Assessment Officer, North West London Pay rate to £28.16 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Housing Assessment Officer, in North West London. You will need to have experience in a similar role in a Local Authority Hosuing Depratment. Overview: To investigate and assess all households who apply for housing under the Housing Act 1985 and Housing Act 1996 (Part VI). This includes registering new and general housing applicants; undertaking verifications, including home visits and organising medical assessments; notifying applicants of their housing assessment priority and management and administration for existing applications. The post-holders will also support the management and administration of the choice-based lettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the advertisement of properties. Contribute to meeting the Council’s best use of its stock objectives as well as managing the applicants’ expectations for social housing. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on (phone number removed) or email (url removed) for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles

We are looking for an experienced and motivated Housing Allocations Officer to join a busy housing team. You will play a key role in delivering the organisation’s housing allocation scheme, ensuring properties are allocated fairly, efficiently and in line with policy, legislation and service targets. This is an excellent opportunity for someone with a strong background in housing allocations, lettings or homelessness services who is passionate about making a real difference to residents. Key Responsibilities Manage the allocation of social housing in line with the organisation’s allocation scheme and relevant legislation Process nominations, shortlisting and offers for council and Registered Provider properties Coordinate the letting of temporary accommodation including PSL, hostels and PRS placements Liaise with Registered Providers, landlords and internal teams to maintain housing supply pipelines Assess housing applications and ensure accurate banding and priority decisions Monitor voids and ensure timely turnaround and re-letting of properties Maintain accurate records and produce performance reports and statistics Respond to enquiries from applicants, MPs, councillors and other stakeholders Support regeneration and decant programmes where requiredAbout You Experience working in housing allocations, lettings or a similar role Strong knowledge of housing legislation, allocation schemes and homelessness duties Experience working with Registered Providers and nomination agreements Ability to manage a high-volume caseload with accuracy and attention to detail Excellent communication and stakeholder management skills Strong IT and data management skillsIf you have the relevent skills then apply

Resident Liaison Officer (RLO) Project: SHDF – Social Housing Decarbonisation Fund Location: London Borough of Ealing Salary: Up to £32,000 + £4,800 Car Allowance Contract: 3-Year Framework Requirement: Must have own vehicle and full UK driving licence About the Role We are seeking an experienced and resident-focused Resident Liaison Officer (RLO) to support the delivery of Social Housing Decarbonisation Fund (SHDF) works across the London Borough of Ealing. This is an exciting opportunity to play a key role in delivering energy efficiency and retrofit improvements to occupied social housing properties as part of a long-term 3-year framework. Works may include insulation, window and door replacements, ventilation upgrades, heating system improvements, and other energy-saving measures. As the main point of contact for residents, you will ensure projects run smoothly by building trust, managing expectations, and maintaining excellent communication throughout the lifecycle of the works. Key Responsibilities • Act as the primary liaison between residents, site teams, and the client, • Arrange and attend resident consultation meetings and property access appointments, • Clearly explain the scope of works, timelines, and any disruption expected, • Manage resident concerns, complaints, and vulnerable tenant needs with sensitivity, • Conduct pre-start visits and satisfaction surveys, • Maintain accurate records of all communications and resident interactions, • Support site teams in ensuring access is achieved to programme, • Work closely with project managers and supervisors to ensure smooth delivery What We’re Looking For • Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, or planned works, • Experience working on SHDF, ECO, or other decarbonisation/energy efficiency schemes (desirable), • Strong communication and conflict resolution skills, • Ability to work independently across multiple sites, • Highly organised with good administrative skills, • Empathetic and professional approach when dealing with residents, • Full UK driving licence, • Must own a vehicle (essential for travelling across the borough) What’s on Offer • Salary up to £32,000 (dependent on experience), • £4,800 annual car allowance, • Long-term 3-year framework stability, • Opportunity to work on a high-profile decarbonisation programme, • Supportive team environment with career progression potential

Quantity Surveyor Location: London borough of Brent Hours: 8am - 4pm or 9am - 5pm Salary: £50,000 - £75,000 Dependent on Experience Holiday: 28 Days including Bank Holidays Sector: Building Surveying, Construction, Residential Property Our client is a London-based company that provides nationwide turnkey furnishing and property services, mainly for social housing providers, landlords, and property developers. They supply and install furniture, flooring, appliances, and window coverings, alongside maintenance services such as cleaning, repairs, and property preparation to make homes move-in ready quickly. With over 30 years of experience, the company is known for fast turnaround times, competitive pricing, and a full-service 'one-stop shop' approach to furnishing and maintaining residential properties. The company is growing with a newly commissioned contract for maintenance work, requiring a Quantity surveyor who is up to date with the NHF schedule of Rates, NHF form of contract and SOR codes experience. You'll be overseeing projects that encompass void properties, planned and unplanned works. You will prepare detailed cost estimates, valuations, and variations, manage budgets and cash flow, and work closely with site teams, clients, and suppliers to ensure accurate reporting and effective cost control. The role also includes contract administration and risk management, ensuring projects are delivered on time, within budget, and in line with quality and compliance standards. Position Duties Deliver end-to-end commercial oversight, ensuring projects remain financially viable from inception to completion. Lead tender submissions, including pricing, bid analysis, and development of winning strategies. Oversee change management processes, ensuring variations are accurately assessed, agreed, and recorded. Manage contract documentation and obligations to ensure all parties meet agreed terms. Provide strategic cost advice to support decision-making across projects. Develop and sustain productive relationships with clients, suppliers, and internal teams. Monitor project performance against budgets, identifying and mitigating financial risks. Champion a strong health and safety culture, ensuring best practices are consistently followed. Maintain accurate records and ensure compliance with internal systems and procedures. Carry out detailed measurement and take-offs from technical drawings and specifications. Support the selection and onboarding of subcontractors and suppliers through structured evaluation. Position Requirements Knowledge of NHF Schedule of works and form of contract is essential Experience with SOR Codes Quantity Surveying Degree preferred, or several years in a similar or equivalent position Experience working with, for or contracted to a Local Authority is preferred A full driving licence is required for this position Ability to work independently, travel to and from sites Clear verbal and written communication skills are essential for this position Position Remuneration Salary up to £75,000 depending on your experience Work phone and car or van provided Private healthcare scheme 40 hour week with the options of 8am - 4pm or 9am - 5pm 20 days annual leave plus 8 bank holidays You'll be joining a team where your expertise will be valued and your career able to grow further. This is a fantastic opportunity to join a growing business, in a new team that backed up by a 5-star industry reputation. Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application TPBN1_UKTJ

Quantity Surveyor - Immediate Start Location: London borough of Brent Hours: 8am - 4pm or 9am - 5pm Salary: £50,000 - £65,000 Dependent on Experience Holiday: 28 Days including Bank Holidays Sector: Building Surveying, Construction, Residential Property Our client is a London-based company that provides nationwide turnkey furnishing and property services, mainly for social housing providers, landlords, and property developers. They supply and install furniture, flooring, appliances, and window coverings, alongside maintenance services such as cleaning, repairs, and property preparation to make homes move-in ready quickly. With over 30 years of experience, the company is known for fast turnaround times, competitive pricing, and a full-service "one-stop shop" approach to furnishing and maintaining residential properties. The company is growing with a newly commissioned contract for maintenance work, requiring a Quantity surveyor who is up to date with the NHF schedule of Rates, NHF form of contract and SOR codes experience. You'll be overseeing projects that encompass void properties, planned and unplanned works. You will prepare detailed cost estimates, valuations, and variations, manage budgets and cash flow, and work closely with site teams, clients, and suppliers to ensure accurate reporting and effective cost control. The role also includes contract administration and risk management, ensuring projects are delivered on time, within budget, and in line with quality and compliance standards. Position Duties Deliver end-to-end commercial oversight, ensuring projects remain financially viable from inception to completion. Lead tender submissions, including pricing, bid analysis, and development of winning strategies. Oversee change management processes, ensuring variations are accurately assessed, agreed, and recorded. Manage contract documentation and obligations to ensure all parties meet agreed terms. Provide strategic cost advice to support decision-making across projects. Develop and sustain productive relationships with clients, suppliers, and internal teams. Monitor project performance against budgets, identifying and mitigating financial risks. Champion a strong health and safety culture, ensuring best practices are consistently followed. Maintain accurate records and ensure compliance with internal systems and procedures. Carry out detailed measurement and take-offs from technical drawings and specifications. Support the selection and onboarding of subcontractors and suppliers through structured evaluation.Position Requirements Knowledge of NHF Schedule of works and form of contract is essential Experience with SOR Codes Quantity Surveying Degree preferred, or several years in a similar or equivalent position Experience working with, for or contracted to a Local Authority is preferred A full driving licence is required for this position Ability to work independently, travel to and from sites Clear verbal and written communication skills are essential for this positionPosition Remuneration Salary up to £65,000 depending on your experience Fuel Card 40 hour week with the options of 8am - 4pm or 9am - 5pm 20 days annual leave plus 8 bank holidays You'll be joining a team where your expertise will be valued and your career able to grow further.This is a fantastic opportunity to join a growing business, in a new team that backed up by a 5-star industry reputation. Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application

Job description: Are you passionate about supporting vulnerable adults to live independently and achieve their goals? Elite Housing is looking for an experienced Housing Support Officer to join our dedicated team in West London, providing person-centred housing and support services to tenants living in supported accommodation. About the Role As a Housing Support Officer (HSO), you will work directly with tenants to help them sustain their tenancies, build independent living skills, and access local support services. You will be responsible for developing and delivering individual support plans, carrying out risk assessments, and ensuring each tenant receives tailored support to meet their needs and aspirations. Key Responsibilities • Deliver weekly one-to-one support sessions with tenants in supported housing., • Create, review, and update individual support plans and risk assessments., • Help tenants access welfare benefits, healthcare, training, and employment opportunities., • Support tenants to manage rent payments, budgeting, and day-to-day living skills., • Maintain accurate support logs and documentation on the internal CRM system., • Liaise with local agencies, professionals, and partner organisations to coordinate effective support., • Conduct property checks to ensure compliance with health & safety and housing standards., • Promote independence, empowerment, and tenant engagement at every stage. About You • Experienced in delivering housing-related support to vulnerable adults., • Confident in creating person-centred support plans and conducting risk assessments., • Knowledgeable about Housing Benefit, Universal Credit, and tenancy sustainment., • A strong communicator who can build trust and motivate tenants., • Organised, proactive, and able to manage a small caseload across multiple properties., • Committed to equality, safeguarding, and continuous improvement. Essential Requirements • Minimum 1–2 years’ experience in a supported housing or similar role., • Experience of supporting individuals with a range of needs (mental health, homelessness, substance misuse, or learning difficulties)., • Understanding of safeguarding and confidentiality protocols., • Full UK driving licence and access to a vehicle is essential. What We Offer • Competitive salary (£32,000 – £33,000 depending on experience)., • Ongoing training and professional development opportunities., • Supportive management and a positive working environment., • Opportunity to make a real difference in people’s lives Job Types: Full-time, Permanent, Fixed term contract Contract length: 12 months Experience: • Houisng Support Worker: 2 years (required) Language: • English (required) Licence/Certification: • Driving License and access to own car (required) Work authorisation: • United Kingdom (preferred) Work Location: In person

Job Title: Local Welfare Assistance Officer Location: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remote Hourly rate £22.02 PAYE / £28.71 Umbrella per hour Contract Length: 3 -month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role As a Local Welfare Assistance Officer, you will play a vital role in supporting residents experiencing financial hardship. You will assess and administer applications for a range of discretionary funds, provide welfare benefits advice, collaborate with internal and external partners, and help residents achieve greater financial stability. Key Responsibilities Administer applications for Local Welfare Provision, Discretionary Housing Payments (DHP), and Discretionary Council Tax Support/Hardship schemes in line with legislation and local policy. Deliver high‑quality, timely assessments and make fair, evidence‑based decisions. Assist residents with applications and provide comprehensive advice on welfare benefits, expenditure minimisation, and debt issues. Conduct home visits where necessary and work collaboratively with community organisations, charities, landlords, housing teams, and the DWP. Maintain accurate records, produce statistical data, and manage your caseload effectively. Identify potentially fraudulent claims and escalate appropriately. Use council IT systems to process awards, load payments, and update case notes. Experience We are seeking applicants with recent experience in the following areas: Administering Local Welfare Provision / Household Support FundYou will have recent experience assessing emergency financial support applications, crisis awards, or household support funding, including verifying evidence, determining eligibility, and making decisions based on policy. Administering Discretionary Housing Payments (DHP)You will be confident reviewing and processing DHP applications, understanding housing need, affordability assessments, and the regulatory framework governing DHP awards. Administering a Discretionary Council Tax SchemeYou have experience assessing Council Tax Support Hardship Fund or a similar discretionary council tax reduction scheme, including calculating awards and applying local scheme criteria. What You'll Bring Strong knowledge of welfare benefits legislation, including Housing Benefit and Council Tax Support. Analytical skills and the ability to apply discretion impartially. Excellent communication skills, both written and verbal. Ability to work independently, manage competing priorities, and meet strict deadlines. Experience supporting vulnerable residents with empathy, professionalism, and confidentiality. Ability to use Word, Excel, and council IT systems confidently. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying £32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: • Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments., • Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively., • Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise., • Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options., • Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community., • Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests., • Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role

Eden Brown Synergy is recruiting an Occupational Therapist to join our fast-paced Front Door team in Brent. You will work with adults living in the community, completing person-centred assessments and providing interventions to support independence and wellbeing. This role involves working collaboratively with clients, families, carers, and other health and social care professionals. Job Title: Occupational Therapist - Adults Living in the Community Location: Brent Rate: £36/hr (umbrella) Experience: Local authority experience desirable Contract: Temporary/Contract Key Responsibilities: Complete functional OT assessments to identify physical, sensory, psychological, and cognitive needs in relation to Activities of Daily Living. Develop short treatment plans in collaboration with clients, families, and carers. Identify and raise safeguarding concerns; support safeguarding enquiries under section 42 duties. Apply the Mental Capacity Act as required to support best-interest decisions. Manage a protected caseload, with opportunities for progression through the OT preceptorship/development programme. Provide and demonstrate safe use of standard and moving/handling equipment to clients and carers. Collaborate with housing and other services to support adaptations and grant applications. Attend joint visits and meetings with multi-disciplinary teams. Review appropriateness and safety of all OT interventions.Requirements: HCPC registered Occupational Therapist Experience in local authority settings desirable Moving and handling experience Ability to manage complex cases in a fast-paced environment Excellent communication and team-working skillsBenefits of Working with Eden Brown Synergy: DBS check processed and paid for £300 referral bonus for referring a friend or colleague Bonus for finding your own job Twice-weekly payroll Dedicated recruitment consultant to support you throughout your job search and beyondHow to Apply: If you are interested in this role, please send your CV to Shristi Yadav at or call (phone number removed). Refer a friend! Refer someone who might be interested in this role and receive a £300 referral bonus! Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free

The role of Disrepair Surveyor - Damp & Mould involves conducting property inspections, diagnosing issues related to damp and mould, and recommending effective solutions. This is an exciting opportunity to utilise your expertise in property management and make a meaningful impact in London. Client Details A major UK housing provider managing a large and diverse portfolio of residential homes across London and the South East. With a strong social purpose, the organisation is committed to delivering safe, well-maintained homes and ensuring high standards of living for all residents. Within its Direct Maintenance and Repairs function, the organisation is strengthening its specialist disrepair capability, with a particular focus on damp and mould cases. The team operates in a fast-paced, resident-focused environment where technical expertise, accountability, and collaborative working are central to success. This is an opportunity to join a high-performing maintenance division where your work has a direct impact on resident wellbeing and housing quality. Description Manage a varied caseload of housing disrepair claims from initial inspection through to resolution, ensuring compliance with statutory and legal protocols Carry out detailed property inspections with a specialist focus on diagnosing damp, mould, and condensation issues, identifying root causes and appropriate remedial solutions Undertake comprehensive building surveys to assess defects, structural issues, and general property condition across a wide range of housing stock Produce clear, accurate and technically sound specifications and schedules of work using NHF SORs to support remedial works and contractor delivery Monitor and manage contractor performance on-site, ensuring works are delivered to required quality standards, within agreed timeframes and budgets Manage budgets typically ranging from £5k to £100k, ensuring accurate forecasting, cost control, and appropriate approval of variations Work closely with internal teams including housing management, legal services, and repairs teams, as well as external consultants and contractors Ensure all works comply with relevant housing legislation, health & safety requirements, and internal governance procedures Act as a key point of contact for residents throughout the disrepair process, managing expectations with professionalism and empathy Maintain accurate case records and updates within property and case management systems to support reporting and performance trackingProfile Proven experience in a disrepair surveying role within social housing, local authority, or a similar residential property environment Strong background in building pathology with a particular specialism in damp and mould diagnosis and remediation HNC/HND or degree in Building Surveying or a related discipline. MRICS, MCIOB, or equivalent professional membership desirable Good understanding of housing disrepair legislation, landlord responsibilities, contract administration, and health & safety compliance Experience managing budgets and delivering cost-effective repair solutions using NHF SORs Strong interpersonal skills with the ability to manage sensitive resident situations and communicate effectively with a wide range of stakeholders Proactive, organised, and comfortable working in a site-based, fast-moving environment with multiple competing priorities Confident using Microsoft Office applications (particularly Excel) and property management or case management systemsJob Offer Salary up to £60,000 per annum plus performance-related incentives and a £1,300 car allowance Strong pension contribution, generous annual leave entitlement, and access to a comprehensive employee benefits scheme Agile working arrangement with a blend of site, office, and remote working depending on operational needs Ongoing training, CPD support, and clear opportunities for progression within a large and evolving repairs function A highly visible position where your technical expertise directly improves housing conditions and resident wellbeing across communities

We are recruiting on behalf of a well-established, family-run main contractor delivering high-quality planned maintenance, refurbishment, roofing, retrofit, and fire safety projects across London and the South East. With an excellent reputation for service, quality, and long-standing client relationships, they continue to grow across key public and private sectors. The Opportunity Due to continued expansion, we are seeking an experienced Operations Manager to oversee the successful delivery of multiple contracts and projects across their core business divisions. This is a senior leadership role responsible for operational performance, client satisfaction, team management, and ensuring projects are delivered safely, on time, and within budget. Key Responsibilities: • Lead the operational delivery of multiple refurbishment, planned works, roofing, retrofit, and fire safety projects, • Manage Contracts Managers, Site Managers, and delivery teams across live sites, • Ensure projects are delivered on programme, within budget, and to the highest quality standards, • Drive health & safety compliance and operational best practice across all contracts, • Build and maintain strong client relationships, ensuring high levels of service and repeat business, • Monitor project performance, resource allocation, risks, and operational KPIs, • Work closely with the commercial team to maximise profitability and control costs, • Support tender opportunities, mobilisation of new contracts, and business growth plans, • Implement continuous improvement initiatives across systems, processes, and delivery standards Requirements: • Proven experience in an Operations Manager or senior contracts leadership role within construction, • Strong background in refurbishment, social housing, planned maintenance, roofing, retrofit or fire safety sectors desirable, • Excellent leadership and people management skills, • Strong commercial awareness and ability to manage performance across multiple contracts, • Sound knowledge of health & safety legislation and construction best practice, • Excellent client-facing and stakeholder management skills, • Full UK driving licence What’s on Offer: • Opportunity to join a respected and growing contractor with an excellent reputation, • Senior leadership role with autonomy and influence, • Long-term career progression opportunities, • Diverse project portfolio across London and the South East, • Competitive salary and benefits package

Electrician Location: Ealing Contract: Full Time Permanent Salary up to £44,000 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) We’re currently looking for a skilled and qualified electrician to join our team in Ealing. This is a hands-on, field-based role where you’ll be responsible for the maintenance, repair, and installation of electrical systems across both void and occupied properties. You’ll play a key part in ensuring homes are safe, compliant, and ready for residents, whether that’s through reactive repairs, planned maintenance, or supporting wider refurbishment projects. With a strong pipeline of work and a growing presence in the area, this is a fantastic opportunity to be part of a team that’s making a real impact in the community. An ideal candidate would be someone who’s proactive, reliable, and passionate about delivering high-quality work. If you’re ready to take on a varied role with plenty of opportunity for growth, we’d love to hear from you. Electrical Duties: Responsible for reactive repairs to lighting circuits, sockets, fuseboards and other electrical systems Inspect and test electrical installations to ensure safety and compliance with regulations Replace or repair faulty components such as switches, outlets, light fittings and circuit breakers Work independently or as part of a team to meet daily repair targets Communicate clearly with tenants or residents about the nature of the repair and expected outcomes Ensure work areas are left clean and safe after completing repairs Adhere to all health and safety policies and procedures Provide high levels of customer care at all times Respond to emergency call outs when required, including out of hours shifts if applicable To undertake installation, service, repair, and maintenance of a broad range of domestic properties Use relevant IT systems to Manage and prioritise workload to complete repairs in a timely mannerRole Criteria: NVQ Level 3 in Electrical Installations - to include AM2 City & Guilds 18th Edition (If you have 17th edition you can work through your 18th edition) Full UK driving licence with a clean driving record Previous domestic, social housing experienceBenefits we can offer you. 25 days annual leave plus bank holidays Annual company Fun Day - Annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Volunteering Leave - Supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more. Family friendly policies Company Van, Fuel Card, and Uniform

About The Role HomeServe are now recruiting for directly employed Plumbing Engineers to join our team! • Location - North West London • Full Time - 40 hours per week. T his includes some weekend, evening and bank holiday work • Salary - £40,720 - £44,120 (salary dependent upon experience). Plus a £3000 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: • Additional paid overtime • Fantastic pension scheme including Income Protection Cover • 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week • Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months • Free HomeServe Cover 8 policy • Employee assistance programme looking out for you and your family • Company van with fuel card • Use of company tools, uniform and PPE • Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development • Learning and development opportunities • Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Plumbing Engineer you will undertake the maintenance and repair work of plumbing systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About You What you must have: • Level 2 in Plumbing (if successful, copies of your certificates must be provided) • 1st and 2nd fix plumbing experience • Experience working as a plumber in domestic housing • Full UK Driving Licence with no more than 6 penalty points • Excellent customer service • Proactive, 'can do' attitude • Keen eye for detail and problem-solving skills At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. • Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment • Week 2 - You will be buddied up with an experienced HomeServe Plumbing Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About Us Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done. TPBN1_UKTJ

Asset Management Analyst (Property / Housing) Use your expertise in asset management, property analysis and financial modelling to influence strategic investment decisions within a social housing portfolio, driving value for money and long-term sustainability. If you’ve also worked in the following roles, we’d also like to hear from you: Housing Asset Manager, Property Asset Analyst, Investment Analyst (Property), Real Estate Analyst, Asset Strategy Analyst, Property Analyst, Asset Manager This is officially known within the organisation as a Portfolio Options Assessor SALARY: £43,327 to £52,000 per annum (dependent on experience) + Benefits LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home JOB TYPE: Full-Time, 12 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an Asset Management Analyst (Property / Housing) to join an Asset Strategy team supporting strategic decision-making across a housing portfolio. As an Asset Management Analyst (Property / Housing) you will analyse asset performance, undertake financial modelling and deliver data-driven insights that shape investment, redevelopment and disposal strategies. Working as an Asset Management Analyst (Property / Housing) you will collaborate with Finance, Development and Property teams to ensure housing assets remain sustainable, compliant and aligned to long-term objectives. This role is ideal for someone with experience in property analysis, real estate or social housing who enjoys working with complex datasets and influencing strategic outcomes. APPLY TODAY Apply Today to take the next step in your career. Apply Now for our Recruitment Team to review your application. DUTIES Your duties as the Asset Management Analyst (Property / Housing) include: • Conduct Performance Analysis: Assess housing assets using financial modelling and data analysis, • Undertake Options Appraisals: Evaluate investment, redevelopment and disposal opportunities, • Analyse Data Sources: Interpret internal systems data and external market intelligence, • Develop Asset Models: Support ongoing improvement of asset appraisal tools and frameworks, • Prepare Reports: Produce clear insights and recommendations for stakeholders, • Collaborate Cross-Functionally: Work with Finance, Development and Property Services teams, • Support Governance Processes: Contribute to decision-making on asset investment and disposals, • Engage Stakeholders: Ensure transparency and alignment across departments, • Attend Meetings: Participate in workshops and programme delivery activities CANDIDATE REQUIREMENTS • Degree or equivalent experience in asset management, real estate, housing or related field, • Membership or working towards a professional body such as RICS, CIOB or CIH, • Experience analysing property performance, asset data or financial modelling, • Strong analytical skills with the ability to interpret complex datasets and trends, • Advanced Excel skills and confidence using data analysis tools, • Excellent communication skills with the ability to present insights clearly, • Understanding of value for money principles within regulated sectors, • Knowledge of social housing, asset management principles and regulations, • Awareness of sustainability and building safety considerations is desirable BENEFITS • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service • Up to 8% contributory pension scheme • Flexible working arrangements • Annual health and lifestyle allowance of up to £300 This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14676 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

Adecco are recruiting on behalf of Ealing Council for a Prevent & Hate Crime Officer to join the Safer Communities Department. Contract Details: Type: Temporary Pay: £20.96 per hour (PAYE) / £27.89 per hour (Umbrella) Location: Perceval House, Ealing Working Arrangements: Hybrid, 1- 2 days per week in the office Hours: Part Time role working, 21 hours per weekThis is a key role supporting Ealing Council's work on Prevent, counter terrorism (CONTEST), and hate crime, helping to build strong community resilience and safeguard vulnerable individuals. About the Role The Community Resilience Support Officer will play a central role in supporting the delivery of the council's Counter-Terrorism strategy (CONTEST), including leading the coordination of Ealing's multi-agency Channel Panel for individuals vulnerable to radicalisation. The role also supports the development and delivery of the council's Hate Crime Strategy, coordinating partnership boards, stakeholder engagement, and awareness campaigns across the borough. This post is subject to safer recruitment practices and requires a Disclosure and Barring Service (DBS) check. Key Responsibilities Coordinate Ealing's CONTEST Board, Channel Panel, and Hate Crime Partnership meetings, including agendas, minutes, and reports for senior leadership Manage information sharing for Channel and safeguarding panels Maintain quarterly forward plans and team activity schedules Oversee shared digital work spaces and Prevent and Community Resilience mailboxes Support monitoring and reporting for the Community Cohesion Resilience Programme Develop and maintain databases to track delivery and outcomes Communicate effectively with internal and external stakeholders Build community links and encourage civil society participation in resilience initiatives Support the establishment of a Community Resilience Forum Contribute to local risk assessments and action plans for Prevent and hate crime Design and distribute feedback surveys using Microsoft Forms Conduct project visits to ensure quality assurance Produce monthly tension logs and quarterly service reports Promote equality, diversity, and inclusion in all work Ensure compliance with GDPR, confidentiality, and health & safety requirements Support ad hoc duties within the Community Resilience Team as requiredKey Relationships You will work closely with: Children's Services, Adult Social Care, Housing, Youth Justice, Public Health, and Community Safety Voluntary and faith sector organisations Metropolitan Police Service and Probation NHS partners and Integrated Care Boards Schools, colleges, and the University of West LondonEssential Knowledge, Skills and Experience Sound knowledge of hate crime and the Prevent strand of the UK Government's counter-terrorism strategy Excellent written and verbal communication skills, including report writing and minute-taking Experience managing projects, coordinating events, and meeting deadlines Ability to analyse and present data to inform decision-making Strong partnership-working and influencing skills Confident use of Microsoft Office, web tools, and social media Educated to degree level or equivalent in a relevant field Experience delivering public safety or community resilience initiatives, ideally in a local authority or multi-agency environment Experience designing and delivering workshops or training sessionsApply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco are currently recruiting several experienced Housing Solutions Officers to join a fast-paced Housing Demand team within a London local authority. This is a fantastic opportunity to play a key role in preventing and relieving homelessness, supporting vulnerable residents, and delivering impactful housing outcomes. Housing Solutions Officer Public Sector - Local Authority Temporary Role - 3 months with possible extension Full Time - Monday to Friday, 35 hours per week £245 per day Umbrella inside IR35 IT Equipment Provided ASAP Start Hybrid Working - 2 to 3 days per week in office (based in Ealing), remainder at home About You You will be an experienced Housing Officer with a strong background in homelessness prevention and casework within a local authority or similar environment. Essential skills & experience: Strong knowledge of Housing Act 1996, Homelessness Reduction Act 2017, and relevant case law Proven experience managing complex caseloads and delivering outcomes in a fast-paced environment Confident conducting interviews, assessments, and drafting detailed decision letters Excellent communication skills, with the ability to explain complex legal matters clearly to customers Strong negotiation and problem-solving skills, particularly with landlords and support services Customer-focused approach with empathy for vulnerable individuals Organised, resilient, and able to work to strict statutory deadlinesKey Responsibilities Assess homelessness applications in line with Housing Act 1996 (Part VII) and the Homelessness Reduction Act 2017 Make robust, legally sound decisions on eligibility, priority need, and intentionality Take proactive steps to prevent and relieve homelessness through early intervention and casework Interview and support customers at risk, providing clear advice on housing options and alternatives Negotiate with landlords and partners to secure sustainable accommodation solutions Liaise with internal departments, legal services, and external agencies to deliver positive outcomes Maintain accurate case records and ensure compliance with statutory duties Identify safeguarding concerns and support vulnerable households appropriately Contribute to reducing reliance on temporary accommodation and improving service outcomesWhy Apply? Competitive daily rate Flexible hybrid working arrangement Opportunity to contribute directly to reducing homelessness and improving residents' lives Work within a collaborative, high-performing local authority team Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Title: Carpenter Multi-Skilled Location: North London Salary: £38,803 - £40,845 Working hours/pattern: 40 hours per week between 8am – 6pm. To support our residents, a later shift of 9:30am – 6pm is worked on a rotational basis, between 1 in 3 and 1 in 5 weeks. Requirements: Experience Previously worked in a social housing or local authority environment Relevant NVQ2 qualification or equivalent trade experienceDriving A full UK manual driving licence (you will provided with your own Metworks van for working hours). A minimum of one year of significant driving experience. (MTVH reserves the right to withdraw an offer of employment if company fleet policy is unable to secure adequate insurance.)Please refer to the full job description before applying. Why work for us? We offer: Competitive salary 29 days annual leave, plus bank holidays, plus the option to buy or sell up to 5 days. Up to 9% matched pension contribution Health Cash Plan and Life Assurance Scheme (3x your salary) Many more excellent benefits and opportunities (Full details can be found below). To meet our commitment to providing safe, high quality services to our customers we will complete a standard level background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service with a new check being carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

Title: Plumber Multi-Skilled Location: North London Salary: £38,803 - £40,845 Working hours/pattern: 40 hours per week between 8am – 6pm. To support our residents, a later shift of 9:30am – 6pm is worked on a rotational basis, between 1 in 3 and 1 in 5 weeks. Requirements: Experience Previously worked in a social housing or local authority environment Relevant NVQ2 qualification or equivalent trade experienceDriving A full UK manual driving licence (you will provided with your own Metworks van for working hours). A minimum of one year of significant driving experience. (MTVH reserves the right to withdraw an offer of employment if company fleet policy is unable to secure adequate insurance.)Please refer to the full job description before applying. Why work for us? We offer: Competitive salary 29 days annual leave, plus bank holidays, plus the option to buy or sell up to 5 days. Up to 9% matched pension contribution Health Cash Plan and Life Assurance Scheme (3x your salary) Many more excellent benefits and opportunities (Full details can be found below). To meet our commitment to providing safe, high quality services to our customers we will complete a standard level background check with the Disclosure and Barring service, once an offer of employment is made. As standard you will be added to the DBS updating service with a new check being carried out on a 3 yearly basis. The cost of a DBS will be paid for by the organisation. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

We are seeking a proactive Temporary Accommodation Visiting Officer to support the management of temporary accommodation placements. You will carry out property visits, ensure accommodation standards are met, and act as a key link between residents, housing officers, and accommodation providers. This role plays a vital part in ensuring vulnerable households are housed in safe, suitable, and compliant temporary accommodation. Key Responsibilities Conduct regular visits to temporary accommodation properties to assess condition, occupancy, and compliance Ensure properties meet health & safety standards and contractual requirements Identify maintenance issues, disrepair, and safeguarding concerns, escalating where necessary Support placements by verifying suitability of accommodation for households Liaise with landlords, managing agents, and accommodation providers to resolve issues Maintain accurate records of visits, inspections, and follow-up actions Support Housing Options and Homelessness teams with placement decisions Monitor occupancy levels and report unauthorised use or breaches of agreement Provide feedback on property standards and contribute to contract performance monitoring Assist with move-on planning and reducing reliance on temporary accommodationAbout You Experience in housing, property inspections, tenancy management, or a related field Understanding of homelessness legislation and temporary accommodation duties (desirable) Strong communication and interpersonal skills Ability to deal confidently with vulnerable clients and challenging situations Good attention to detail and accurate record keeping Ability to prioritise workload and manage a field-based role effectively Full UK driving licence (or ability to travel between properties)If you have the relevant skills then please apply today

About The Role Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, covering our North services in England. About the Role of Income Management Officer At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements. You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income. About The Candidate We're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be: A confident, capable communicator with knowledge of a range of methods to problem solve Customer focused with great customer service experience and the ability to engage with challenging customers Able to inspire and engage others, and enhance learning through reflection and positive risk taking. A natural people-person and team player. Excited by developing and implementing savvy new ideas. Unfazed by having several competing priorities to manage. Able to use technology in day-to-day work.Benefits of working as an Income Management Officer In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes, 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays A high street discount scheme (great savings both online and in-store) Pension with life assurance Health assistance programme Training opportunities to aide your own personal and professional development About The Company A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in. As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Quantity Surveyor / Estimator | West London | Bespoke Residential Refurbishment I’m working directly with a who are looking to bring in a commercially minded Quantity Surveyor who can also support estimating and light project management responsibilities across a growing portfolio of residential projects. This is a hands-on role within a small, design-led contractor delivering high-quality refurbishments, extensions and bespoke residential projects across West & Central London. The business is currently delivering projects ranging from smaller residential extensions through to higher-risk residential schemes in Kensington, and the Director is looking for someone capable of taking genuine ownership and helping relieve pressure operationally as the business continues to grow. The Role Commercial management across live residential refurbishment and extension projects • Estimating support including take-offs, pricing, tender enquiries and feasibility work • Supporting project delivery and helping coordinate programmes, subcontractors and client communication • Managing valuations, variations, subcontractor accounts and reporting • Working closely with the Director across both pre-construction and live delivery • Supporting organisation, structure and overall project coordination across the business What they’re looking for Quantity Surveyor with estimating capability • Someone organised, client-facing and commercially aware • Comfortable supporting some project management responsibilities where required • Background in residential refurbishment, extensions, fit out or bespoke housing projects • Able to operate independently within a smaller business environment • Someone proactive who can genuinely take weight off the Director’s shoulders • Open on level - could suit a strong intermediate through to more established QS The Company Design-led residential contractor • Delivering refurbishments, extensions and bespoke residential schemes • Current projects include a higher-risk residential building in Kensington alongside smaller bespoke residential works • Flexible working approach with travel covered • Growing pipeline with direct exposure to the business owner and clients • Small, hands-on environment where personality fit and reliability matter Good opportunity for someone who enjoys variety, autonomy and broader involvement beyond just pure surveying. Interested? Michael Ogunyankin – (phone number removed) | michael @ borneltd . com

Complaints Investigator (Housing & Homelessness) • Rate of pay: £23.81 PAYE or £31.35 Umbrella per hour * Job Type: Full-time hours Monday to Friday * Location: Hybrid (3 days per week in office - Monday required) * Contract: Temporary until October 2026 with possible extension We are seeking an experienced Complaints Investigator to support with clearing a backlog of Stage 1 complaints relating to housing needs, homelessness, and temporary accommodation. This is a key role requiring a customer-focused professional with strong investigation skills and experience within a local authority or housing complaints environment. Day-to-day of the role: • Investigate Stage 1 complaints relating to housing needs, homelessness, and temporary accommodation * Work closely with Housing Needs teams to produce clear, well-written, and evidence-based responses * Take ownership of complex cases, ensuring timely and high-quality complaint resolution * Review complaint responses and identify areas for service improvement * Liaise with internal teams and stakeholders to gather information for investigations * Produce detailed reports with findings, recommendations, and corrective actions * Support responses to Ombudsman enquiries, including Housing Ombudsman cases * Provide guidance to colleagues on complaints handling and best practice * Manage multiple cases simultaneously while meeting strict deadlines * Contribute to improving complaint processes, policies, and service delivery Required Skills & Qualifications: • Experience investigating complaints within a housing, homelessness, or local authority setting (essential) * Strong understanding of homelessness legislation such as Housing Act 1996 Part VII, Homelessness Reduction Act 2018, or Localism Act 2011 * Experience handling Stage 1 complaints and producing formal written responses * Knowledge of Housing Ombudsman processes (desirable) * Excellent written and verbal communication skills with a customer-centric approach * Strong analytical and investigative skills with attention to detail * Ability to manage complex and sensitive cases with professionalism and empathy * Experience working with internal stakeholders to drive service improvements * Ability to manage workload effectively and meet deadlines in a fast-paced environment * Good IT skills, including MS Office (Excel, Word, Outlook); experience with case management systems is beneficial To apply for the Complaints Investigator position, please submit your CV detailing your relevant experience

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Social Housing Assessment and Lettings Officer for the 3 months ongoing, at the rate of £28.19 per hour umbrella Job responsibilities To investigate and assess all households who apply for housing under the Housing Act 1985 and Housing Act 1996 (Part VI). This includes registering new and general housing applicants; undertaking verifications, including home visits and organising medical assessments; notifying applicants of their housing assessment priority and management and administration for existing applications. 2. The post-holders will also support the management and administration of the choice-based lettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the advertisement of properties., 3. Contribute to meeting the Organisations best use of its stock objectives as well as managing the applicant's expectations for social housing., 4. To contribute to the maintenance of the choice based letting system which enables applicants to bid for properties, including the advertising and marketing of available properties., 5. To make appropriate nominations and allocations to all social housing accommodation that the organisation owns or has nomination rights to. To do so within agreed timescales to minimise voids periods and potential financial loss to the Council., 6. To provide accurate advice to households regarding their offer and consequences of refusals., 7. To develop and maintain a detailed knowledge of complex legislation, case law and government guidance concerning the Organisation's statutory duties and maintain a working knowledge of related housing, property, immigration and family legislation. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy

A vacancy has arisen within the Skyline division for a Contracts Manager to join the Operations team to support the increasing number of Skyline developments in the Southern area. The ideal candidate should live within the Heathrow catchment area with a 15-mile radius. You will join them on a full-time, permanent basis, and in return, you will receive a competitive salary. Our client is the leading supplier of fitted kitchens and bedrooms for new build homes with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high rise projects and social housing providers where a diverse product range and outstanding service sets them apart. Their investment in the largest field based team in the industry, along with outstanding manufacturing capabilities, delivery process and after-sales service means they have built strong long-term relationships with their customers. They are an Equal Opportunities company and abide by the Equalities Act 2010. The Contracts Manager role: The purpose of the role is to manage the installation process through to completion on fast moving, third-party, high-rise developments across the area. The key responsibilities of their Contracts Manager will include: Providing high levels of customer service. Ensure high levels of Health & Safety on site. Ensure sufficient levels of subcontract labour available to meet customer demands. Ensure the highest levels of fit quality are maintained. Scheduling of fitters work via company IT systems. Reviewing and closing out snags via customer QA systems (Fieldview, SnagR etc). Ensure fitting teams maintain all necessary qualifications and certifications, i.e. CSCS cards, SSSTS / SMSTS, Face fit certificates and the like. In order to succeed in this Contracts Manager role, you must have: Able to communicate confidently with people at all levels. Self-motivated and looking to progress in your career. Able to manage multiple projects positively. Able to work under pressure to maintain deadlines. Computer literate. Personally presentable at all times. You will be: Knowledge of kitchen installations. Ideally a construction related qualification. Excellent IT ability. Excellent organisational and time management skills. Understanding of health and safety – would suit IOSH, SMSTS, SSSTS. CSCS or HBF Card. A full driving licence. This position will be rewarded with a competitive salary. In order for your application to be taken further please state your required salary. If this sounds like the perfect opportunity for you and you’d like to become their Contracts Manager, then please click ‘apply’ today – don’t miss out, they’d love to hear from you

In a Nutshell… We have a fantastic opportunity for a Senior Technical Coordinator to join our team within Vistry West London, at our office in Ealing. As our Senior Technical Coordinator, you will be tasked with the control of the complete design process involving the management of consultants, liaison with the relevant statutory and local authorities and other internal and external stakeholders as necessary. To ensure the designs complies to all necessary legislation, associated standards and Vistry Group specification, policy, and procedures. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality BTEC HND/HNC in Design, Construction or Civil Engineering. Extensive experience working within a technical role at a residential house builder. Good level of IT literacy with experience of AutoCAD, Outlook, Excel & Word. Proven ability in a Senior Technical Coordinator role of delivering design for projects on time, to budget and quality standards with high customer satisfaction results. Excellent organization and time management with ability to multitask. Commercially aware. Ability to make decisions within authority. Able to lead and work as a team member. Experienced in analysing problems and delivering solutions. Strong mathematical ability. Be able to design and interpret the designs and technical demands of others. Professional aptitude and appearance at all times. Strives for continuous improvement for the benefit of the company. Driven to achieve customer satisfaction. Able to work under pressure and accept criticism of work. Be able to work effectively in a team. Good level of communication skills, with the necessity to liaise with internal staff and external bodies. Be practical and methodical with good analytical skills. Embrace the company's core values. Willing to work extra to meet deadlines as and when the business needs require it.Desirable… Member of professional body e.g. ICE, CIAT, CIOB Principle Designer and associated Health and Safety training/ qualifications. CSCS card qualification. Use of Viewpoint drawing management system. Proficient use of Auto Cad. Management of technical fees and services cost to complete. Continued professional development and keeping up to date with changes within the industry.More about the Senior Technical Coordinator role… Manage multiple sites as agreed with the Technical Director/Manager from design stage to post completion, in line with delivery programme and key dates. Undertake the Principal Designer role as defined within the Construction Design & Management Regulation 2015 and completion of all necessary Health, Safety & Environmental documents, in line with Group Policy & procedures. Co-ordinate delivery of surveys & reports required for the development and manage associated requirements from design to completion. Manage the process of obtaining consultant fee proposals and formal appointment documents in accordance with Group procedures. Co-ordinate consultants to deliver the civil engineering designs including legal plans and the house type working drawing packs. Obtaining and collating all ancillary specialist drawings including hot water supply, heating, kitchen, stair, lintels, p.c. ground floors, and precast upper floors. Undertaking value engineering assessments and ensure buildability is considered. Co-ordinate submission of designs and securing technical approvals for agreements such as S104, S38 & S278 followed by timely completion of legal agreements. Co-ordinate utility designs and initial mains laying onto site, ensuring legal agreements completed in timely manner. Co-ordinate information and liaise with architects, civil and structural engineers, and landscape architects, ensuring consistency between various designs. Prepare all drawings and documents for engineering and superstructure elements for tender, followed by the construction issue and sales handover. Coordinate street naming with local authority, complete plot list and distribute internally and externally of the business. Where applicable obtaining Management Company quotations, reviewing, comparing, and providing the Sales & Technical Director with recommendation for appointments. Assist in production of Sales brochure, legal and sales handover meetings. Provide information for Housing Association contracts and attendance of progress meetings, Submission of all information to NHBC and obtaining approval of same, obtaining SAP Assessments together with PEA' and EPC's, Robust Standard Details and any other requirements. Attending and chairing Pre-Start Meetings and briefing all departments on matters related to the engineering and working drawings. Assist the Land, Planning & Development teams with advice during the land acquisition stage and assist in the information to discharge of planning conditions. To monitor and report technical & development fees including S106 obligations. Resolve all technical related queries including conducting site visits and site progress meetings as required. Attend departmental meetings as required. Chair predevelopment meetings with external consultants and internally within the business unit. Ensure all relevant stakeholders are kept informed.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1

Job Title: Finance & Income Officer Location: Ealing, W5 2HL - Hybrid working (3 days office / 2 days remote) Hourly rate £23.05 PAYE / £30.09 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role An exciting opportunity has arisen for an experienced Finance & Income Officer to join a busy public‑sector housing finance team. You will play a key role in supporting income and expenditure activity across temporary accommodation and housing services, ensuring accurate financial records, compliant processing, and effective financial control in a high‑volume, deadline‑driven environment. This role is ideal for a finance professional with strong local authority or housing experience who enjoys working collaboratively across finance, housing, and supplier teams. Key Responsibilities Income & Expenditure Support Provide hands‑on support for income and expenditure activity within a local authority or public sector housing environment, ensuring financial transactions are accurately recorded and reconciled. Maintain robust financial records, ensuring compliance with internal controls, policies, and agreed deadlines. Support account reconciliations, month‑end and year‑end processes, and investigate variances to ensure financial integrity across housing and temporary accommodation accounts.Purchase‑to‑Pay & Supplier Management Process supplier invoices, ensuring accuracy, compliance, and timely payment in line with financial procedures. Raise purchase orders and requisitions, supporting budget holders to ensure correct coding, authorisation, and audit trails. Assist with accruals, payments, and financial adjustments, working closely with central finance teams to meet reporting deadlines. Liaise confidently with suppliers, internal budget holders, and corporate finance colleagues to resolve invoice queries and discrepancies promptly and professionally.Financial Systems, Reporting & Administration Use corporate finance systems (including Business World / Unit4) to track expenditure, maintain accurate records, and support financial reporting. Apply strong MS Excel skills to maintain spreadsheets, produce basic financial reports, monitor budgets, and support reconciliation activity. Operate effectively in a high‑volume financial environment, maintaining attention to detail while meeting competing priorities. Maintain clear audit trails and financial documentation to support internal and external audit requirements. About You You will bring: Proven experience working in a local authority or public sector finance or housing environment, supporting income and expenditure activity. Demonstrable experience with supplier invoice processing, purchase orders, requisitions, accruals, and payments. Confidence liaising with a wide range of stakeholders, including suppliers, budget holders, housing teams, and central finance. Strong working knowledge of MS Excel and experience using corporate finance systems such as Business World (Unit4). Excellent organisational skills, with the ability to manage workloads, meet deadlines, and maintain accuracy in a fast‑paced setting. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Electrician Permanent BRENT Build Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the built environment - from executive to operative level. With offices in London, Manchester and the Southwest, we specialise in Housing, Construction, Facilities Management, Property, Surveying, Health & Safety and Sales. We supply candidates from executive to operative level, and are currently working with a Housing Association, who are looking for a electrician based in Reading. Day to Day for electrician: Fault finding Testing & inspection Working in domestic properties, meeting & greeting tenants Reactive maintenance jobs Good costumer service Using a PDABenefits for electrician: Van fuel card provided Pension scheme 23 days holiday plus bank holidays Optional over time & call out Stability and long-term growthPlease apply or contact Josie Lee at Build Recruitment for further details. We'll take the time to understand your career history and motivations for a new role. We'll also take references and may ask for proof of eligibility to work in the UK. We work with a wide variety of clients in the public and private sector, and we will work with you to identify clients in which your skills, experience and personality will fit. Once we submit you for a role you will receive support and regular communication throughout the interview process. From there our commitment to you is all about being your career partner. We'll identify suitable jobs, provide support, and career guidance and even provide regular salary benchmarking. The ideal candidate for this would have experience as an electrician or electrical tester or EICR or in electrical maintenance and experience in social housing or housing associations or domestic properties or council properties or MOD Ministry of defense properties. You need to have the following certificates for this electrician position - NVQ 3, City & Guilds Level 2 & 3, 18th Edition & 2391. (AM2 desired but not essential)

Domestic Plumber Ganymede Energy is recruiting for a leading private provider of heating and maintenance services for residential properties across the UK. They are the second-largest home care maintenance company in the country, following British Gas. With a strong presence and continuous growth, who currently employs over 350 engineers. Established in 1992, the company brings decades of industry experience and offers excellent training facilities nationwide. Their training programs are comprehensive, safety-focused, and tailored to support individual employee development and career progression. You’ll be part of a fun, friendly, and inclusive work environment where everyone’s contribution is valued. Employees are encouraged to recognise and celebrate success. The company fosters an open and engaged culture, giving everyone a voice and the chance to make a meaningful impact on both the business and customers’ lives. The Role: This role involves working in private residential properties to identify, diagnose, and carry out repairs on a wide range of plumbing-related issues within domestic settings The Package: Basic salary: £40,720 - £44,120 (dependent upon experience) + a £3,000 guaranteed bonus in your first year! 40 hours per week. This includes some weekend, evening & bank holiday work. Overtime available 33 days’ holiday (including BHs) with the option to buy, sell or carry over up to a week Sick Pay & Maternity/Paternity Pay Company van, fuel card, tools, uniform & PPE provided Fantastic pension with income protection cover Access to a private, award-winning training centre & field coaches to support your growth Up to £2,500 Smart Tech & Home Improvement salary sacrifice scheme (IKEA, Currys) A supportive team where you’ll be recognised and rewarded Clear progression opportunities About You: Level 2 in Plumbing (if successful, copies of your certificates must be provided) 1st and 2nd fix plumbing experience Experience working as a plumber in domestic housing Full UK Driving Licence with no more than 6 penalty points Excellent customer service Proactive, 'can do' attitude Keen eye for detail and problem-solving skills If you are interested in joining a growing business at an exciting time, you can apply directly below or send your CV to (url removed) or call me on (phone number removed) for a full job description. INDENE Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

Customer Service Caseworker / Service Recovery Complaints Officer A fantastic opportunity for a proactive customer service professional with strong case management, problem-solving and stakeholder engagement skills to deliver service recovery and improve customer satisfaction within a regulatory environment. If you’ve also worked in the following roles, we’d also like to hear from you: Customer Service Advisor, Complaints Officer, Housing Officer, Case Handler, Resident Liaison Officer, Customer Service Representative, Complaints Handler, Service Recovery Caseworker, Housing Caseworker, Supported Housing Worker This is officially known within the organisation as a Service Recovery Caseworker SALARY: £31,397 to £38,007 per annum + Benefits LOCATION: Hybrid working role split between the office in Ealing (W5) and the remaining time from home JOB TYPE: Full-Time, 11 Month Fixed Term Contract WORKING HOURS: 35 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Caseworker to join a busy customer service and service improvement team. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints. The Customer Service Caseworker will analyse case histories, identify service failures and collaborate with internal teams to deliver timely resolutions that improve the customer experience. This is a varied and rewarding role where strong communication, CRM systems knowledge and a customer-focused approach are essential to driving service excellence. APPLY TODAY Apply Today to take the next step in your career. Apply Now for our Recruitment Team to review your application. DUTIES Your duties as the Customer Service Caseworker include: • Case Review and Analysis: Assess high volumes of customer contact across multiple channels, reviewing history, actions taken and vulnerabilities, • Case Triage: Apply service recovery principles to prioritise and manage cases effectively, • Customer Communication: Provide clear, professional support via telephone, correspondence and face-to-face interactions, • First Contact Resolution: Resolve issues promptly wherever possible to enhance customer satisfaction, • Stakeholder Collaboration: Work closely with internal departments and external partners to address service concerns, • Escalation Management: Identify high-risk cases and escalate appropriately to meet service level agreements, • Case Management Systems: Maintain accurate records using CRM systems including Dynamics, • Progress Monitoring: Track cases from initial contact through to resolution, coordinating meetings where required, • Continuous Improvement: Record lessons learned to support service improvements and best practice, • Mailbox Management: Respond to internal and external queries efficiently, ensuring timely follow-up CANDIDATE REQUIREMENTS • GCSEs (or equivalent) including Maths and English, • Previous experience in customer service, and must have social housing or property management experience, • Understanding of policies, repair obligations and safeguarding processes, • Strong analytical ability with a proactive approach to resolving issues, • Excellent verbal and written communication with strong interpersonal skills, • High level of accuracy when managing case records and documentation, • Ability to remain calm, assertive and professional in challenging situations, • Experience with Microsoft Office, Outlook, Excel, Word and CRM systems BENEFITS • 25 days’ holiday plus Bank Holidays, increasing to 28 days with service • Up to 8% contributory pension scheme • Flexible working arrangements • Annual health and lifestyle allowance of up to £300 This role requires a DBS check The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14610 Full-Time, Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |

Contracts Manager (Mechanical & Electrical) Location: North West London Salary: Upto £55,000 Contract: Permanent, full time Working pattern: Hybrid working, 2 days per week from the North West London office, with travel across London and Hertfordshire This is a strong opportunity for an experienced Mechanical & Electrical contracts professional to join one of the UK’s leading housing providers in a permanent role with real purpose and variety. You will be overseeing key M&E contracts across occupied residential buildings, ensuring systems are safe, compliant, well maintained and delivering value for money. It is a role where technical knowledge matters, but so does the ability to manage contractors, challenge performance and keep services moving without residents being dragged into the misery Olympics. You will lead on contracts covering assigned mechanical and electrical systems, including replacement works, servicing, maintenance and smaller project activity. The focus is on safe, compliant delivery, strong contractor management, accurate records and continuous service improvement. What you’ll be doing • Leading and managing contracts for mechanical and electrical systems • Overseeing replacement, servicing, maintenance and small project works • Ensuring services are safe, compliant, efficient and value for money • Monitoring contractor performance against specifications, KPIs and compliance requirements • Chairing contractor review meetings and driving improvement where needed • Maintaining up-to-date knowledge of statutory legislation, British Standards and relevant guidance, including SFG20 • Managing budgets, forecasting, spend control, payment approvals and contract variations • Supporting procurement activity and contract management processes • Investigating incidents, complaints and compliance issues • Maintaining clear audit trails and compliance records from start to finish • Working closely with residents, contractors, internal teams and stakeholders • Supporting planned works through repairs data, service trends and operational insight Essential experience and qualifications • Level 3 NVQ Diploma in Mechanical Engineering Maintenance and Repair, or equivalent experience • Strong technical knowledge of mechanical and electrical systems • Good understanding of safety requirements, statutory compliance and commercial contract management • Sound knowledge of current building regulations and Health & Safety legislation, including CDM • Experience managing third-party contractors or suppliers • Experience delivering large-scale M&E testing, servicing, maintenance or compliance programmes • Ability to manage budgets, forecast spend and deliver value for money • Strong communication skills, with the confidence to influence, challenge and build relationships • Good working knowledge of Microsoft Word, Excel and Outlook • Strong organisational and time management skills • Ability to manage competing priorities and work to deadlines under pressure • Willingness to work from the North West London office and travel across sites as required Desirable experience • Social housing or large residential property experience • Membership of a relevant professional body • SMSTS, IOSH Managing Safely or NEBOSH General Certificate • Experience working with SFG20 maintenance standards • Experience supporting procurement exercises or contract mobilisation • Strong knowledge of compliance-led M&E services in occupied buildings What’s on offer • Upto £55,000 salary • Permanent, full-time opportunity • Hybrid working, with 2 days per week in the North West London office • Travel across London and Hertfordshire • 25 days’ annual leave plus bank holidays, rising with service • Option to buy or sell holiday • Additional wellbeing days • Paid volunteering days • Generous pension contribution • Life cover • Enhanced family leave • Private medical and dental insurance options • Critical illness cover options • Wellbeing discounts and virtual GP access • The chance to work for a large, purpose-led housing organisation where the role has visible impact This is a genuinely worthwhile opportunity for someone who enjoys technical contract management, compliance-led service delivery and improving the quality of homes for residents. You will be joining a collaborative housing organisation where your work will directly support safer, better-maintained homes across London and Hertfordshire

Marks Consulting Partners are currently looking for a Home Finder Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing • Procuring private rented sector (PRS) properties to support homelessness prevention, relief and temporary accommodation duties, • Building and maintaining strong relationships with landlords, letting agents and private sector partners to increase housing supply, • Negotiating with landlords and managing agents to secure suitable accommodation for residents, • Supporting residents to access PRS accommodation, reducing reliance on temporary accommodation, • Ensuring all properties meet required standards, compliance and legislative requirements, • Carrying out property inspections prior to acquisition and during use, • Maintaining accurate records of landlord engagement and property procurement activity, • Working collaboratively with internal teams to meet housing demand and deliver statutory duties, • Meeting targets for securing accommodation and contributing to service performance, • Providing advice and guidance to landlords and promoting the benefits of working with the Council, • Supporting placements into temporary accommodation where required and participating in duty rotas, • Contributing to service improvement and identifying opportunities to increase efficiency and housing supply, • Working on a hybrid basis, with 2–3 days per week in the office What You Will Need • Experience working in a customer-focused housing or property role, • Strong knowledge of homelessness legislation, particularly the Homelessness Reduction Act 2017, • Experience working with private landlords or within the PRS market, • Strong negotiation and influencing skills, • Ability to manage a busy workload and work to targets, • Excellent communication skills with the ability to build relationships with a range of stakeholders, • Good understanding of housing standards, compliance and landlord responsibilities, • Ability to work independently and as part of a team, • Full UK driving licence and access to a vehicle

Marks Consulting Partners are currently looking for a Home Finder Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing • Procuring private rented sector (PRS) properties to support homelessness prevention, relief and temporary accommodation duties, • Building and maintaining strong relationships with landlords, letting agents and private sector partners to increase housing supply, • Negotiating with landlords and managing agents to secure suitable accommodation for residents, • Supporting residents to access PRS accommodation, reducing reliance on temporary accommodation, • Ensuring all properties meet required standards, compliance and legislative requirements, • Carrying out property inspections prior to acquisition and during use, • Maintaining accurate records of landlord engagement and property procurement activity, • Working collaboratively with internal teams to meet housing demand and deliver statutory duties, • Meeting targets for securing accommodation and contributing to service performance, • Providing advice and guidance to landlords and promoting the benefits of working with the Council, • Supporting placements into temporary accommodation where required and participating in duty rotas, • Contributing to service improvement and identifying opportunities to increase efficiency and housing supply, • Working on a hybrid basis, with 2–3 days per week in the office What You Will Need • Experience working in a customer-focused housing or property role, • Strong knowledge of homelessness legislation, particularly the Homelessness Reduction Act 2017, • Experience working with private landlords or within the PRS market, • Strong negotiation and influencing skills, • Ability to manage a busy workload and work to targets, • Excellent communication skills with the ability to build relationships with a range of stakeholders, • Good understanding of housing standards, compliance and landlord responsibilities, • Ability to work independently and as part of a team, • Full UK driving licence and access to a vehicle

Marks Consulting Partners are currently looking for a Home Finder Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing • Procuring private rented sector (PRS) properties to support homelessness prevention, relief and temporary accommodation duties, • Building and maintaining strong relationships with landlords, letting agents and private sector partners to increase housing supply, • Negotiating with landlords and managing agents to secure suitable accommodation for residents, • Supporting residents to access PRS accommodation, reducing reliance on temporary accommodation, • Ensuring all properties meet required standards, compliance and legislative requirements, • Carrying out property inspections prior to acquisition and during use, • Maintaining accurate records of landlord engagement and property procurement activity, • Working collaboratively with internal teams to meet housing demand and deliver statutory duties, • Meeting targets for securing accommodation and contributing to service performance, • Providing advice and guidance to landlords and promoting the benefits of working with the Council, • Supporting placements into temporary accommodation where required and participating in duty rotas, • Contributing to service improvement and identifying opportunities to increase efficiency and housing supply, • Working on a hybrid basis, with 2–3 days per week in the office What You Will Need • Experience working in a customer-focused housing or property role, • Strong knowledge of homelessness legislation, particularly the Homelessness Reduction Act 2017, • Experience working with private landlords or within the PRS market, • Strong negotiation and influencing skills, • Ability to manage a busy workload and work to targets, • Excellent communication skills with the ability to build relationships with a range of stakeholders, • Good understanding of housing standards, compliance and landlord responsibilities, • Ability to work independently and as part of a team, • Full UK driving licence and access to a vehicle

Social Housing Assessment and Lettings Officer Rate of pay: £21.41 PAYE or £28.19 Umbrella Location: Hybrid (3 days a week in the office) Job Type: Full-time temp till August 2026 with possible extension We are seeking a dedicated Social Housing Assessment and Lettings Officer. This role is crucial for investigating and assessing housing applications under various housing acts, managing the choice-based lettings service, and contributing to the optimal use of housing stock. The successful candidate will play a key role in ensuring efficient housing allocation and maintaining high service standards. Day-to-day of the role: Investigate and assess all housing applications in accordance with relevant legislation, including conducting interviews, making enquiries, and performing home visits. Prioritise applicants and manage the allocation process in line with policy, including writing decision letters and handling appeals. Support the management of the choice-based lettings system, including property advertising and applicant bidding. Coordinate with the Housing Management Team on various housing processes such as mutual exchanges and tenancy terminations. Provide comprehensive advice to households about their housing options and the implications of their choices. Maintain accurate records and data on housing applications and allocations using various IT systems. Handle enquiries and complaints from clients and professionals, ensuring all communications are managed effectively. Engage in project work and initiatives aimed at improving housing services and meeting strategic objectives.Required Skills & Qualifications: Proven experience in housing needs assessment and a strong understanding of relevant legislation (Housing Act 1985, Housing Act 1996 Part VI, etc.). Ability to effectively communicate and negotiate, managing complex situations and maintaining positive relationships. Strong organisational skills with the ability to manage a diverse workload and meet tight deadlines in a pressurised environment. IT proficiency, particularly in using housing management systems and databases. Commitment to equal opportunities and the ability to work effectively with diverse communities. Standard DBS check required.To apply for the Social Housing Assessment and Lettings Officer position, please submit your CV detailing your relevant experience

Technical Manager – Residential Developer A well-established residential developer is looking to appoint a Technical Manager to take ownership of a live site in Richmond, delivering high-quality housing from pre-construction through to completion. The Technical Manager will be leading through delivery of a multi-phased site. This is a hands-on, site-based role where you’ll work closely with construction, consultants, and local authorities to ensure designs are buildable, compliant, and delivered on programme. Richmond (Site-Based) £75,000 – £85,000 + Package The Role Manage the full technical process across a live residential development Appoint and manage external consultants (architects, engineers, utilities) Oversee design coordination, planning conditions, and building control approvals Resolve technical queries on site and support delivery teams Ensure compliance with current Building Regulations and NHBC standards What They’re Looking For Proven experience as a Technical Manager (or strong Senior Technical Coordinator ready to step up) Background with a housebuilder or residential developer Solid understanding of UK Building Regulations and residential construction Confident working site-based and collaborating with construction teams What’s on Offer £75k–£85k salary + competitive package Stable, well-funded developer with a strong pipeline Autonomy to run your own site and make decisions Long-term career progression

Debt Recovery Officer • Rate of pay: £20.08 PAYE or £26.44 Umbrella per hour * Job Type: Full-time hours (4 positions available) * Location: Wembley HA9 - Hybrid working (1-2 days per week in office) * Contract: Temporary until August 2026 with possible extension We are seeking an experienced Debt Recovery Officer to support the effective recovery and enforcement of a range of debts. This role is key in ensuring timely collection while balancing customer circumstances with organisational objectives and compliance requirements. Day-to-day of the role: Manage and recover debts including Council Tax (NEC), Sundry Debt (Oracle Advanced Collections), Parking, Housing Benefit Overpayments, Adult Social Care, and other assigned portfolios Take ownership of cases, negotiate payment arrangements, and progress accounts through recovery stage Apply a range of recovery techniques to maximise collection while maintaining a customer-focused approach Monitor payment arrangements, follow up on defaults, and trace absconded debtors Maintain accurate and detailed records of all customer interactions and account activity Respond to telephone, written, and electronic enquiries in a professional and timely manner Analyse reports and spreadsheets to track performance against targets Liaise with legal services, enforcement agents, and external agencies to progress recovery action Work with internal teams and external stakeholders to support overall debt recovery objectives Assist with complaints, service requests, and complex casework where required Ensure compliance with relevant legislation, policies, and procedures at all timesRequired Skills & Qualifications: Knowledge of debt recovery and enforcement processes, including county and/or magistrates' court procedures Experience working in a debt recovery, revenues, or similar environment Excellent verbal and written communication and debt recovery negotiation skills Strong numerical, analytical, problem-solving, and decision-making abilities Knowledge of delivering high-quality customer service in a diverse environment Ability to interpret legislation and explain complex information clearly Experience handling customer enquiries, complaints, and transactions Ability to manage challenging situations and customers professionally Experience using Microsoft Office and case management systems Ability to manage multiple priorities and meet deadlines Strong understanding of equality, diversity, and customer care principlesTo apply for the Debt Recovery Officer position, please submit your CV detailing your relevant experience