Product Manager - Customer Platforms
1 day ago
Cheltenham
Senior Product Manager – CRM, FSM & CPQ Platforms Location: Cheltenham / Remote Salary: £95,000 + Car Allowance Benefits: Bonus, pension, hybrid working, international exposure, long-term career progression Our client, a global business, is hiring a Senior Product Manager to own the strategy and evolution of its core sales and service platforms, including CRM, Field Service Management (FSM), CPQ and eCommerce. This is a senior, hands-on product leadership role with responsibility for global platforms, partner management, budget ownership and a team of five direct reports. The role sits at the intersection of technology, commercial teams and operations, ensuring platforms deliver measurable value across a complex, multi-country environment. What you’ll do Own the product strategy, roadmap and lifecycle for CRM, FSM, CPQ and eCommerce platforms Lead and develop a high-performing global product team (5 direct reports) Manage global implementation partners and vendors, ensuring value delivery and alignment Own platform budgets and investment planning across regions Act as the senior bridge between sales, service, IT, digital and business stakeholders Drive adoption, consistency of use and value realisation across the organisation Shape the evolution and deployment of platforms in line with enterprise architecture standards Lead stakeholder engagement across culturally diverse, hybrid and remote teams Ensure platforms support scalable growth, improved customer experience and operational efficiency What we’re looking for 10+ years’ experience working with enterprise sales and service platforms Proven experience as a Product Manager, Platform Product Manager, or Senior Product Owner Strong background in CRM, FSM and CPQ, ideally within a manufacturing or industrial environment Deep understanding of the Microsoft 365 ecosystem (CRM, FSM) Experience with Oracle-based quoting / CPQ tools Background in Business Analysis, business partnering or functional leadership Proven experience managing global teams, partners and stakeholders across time zones Comfortable operating in a hybrid, matrixed organisation Fluent English required; additional languages (Spanish, French, Portuguese) are advantageous The ideal candidate is a true product leader, not a project manager — someone who can define strategy, lead teams, influence senior stakeholders, and drive long-term platform value. Why join? Senior product ownership of mission-critical enterprise platforms Opportunity to shape global CRM, FSM and CPQ strategy Lead and grow an established product team High-impact role within a complex, international organisation Hybrid working with international exposure Apply now to lead enterprise-scale digital products and shape long-term platform strategy