Operations Manager
17 hours ago
Leeds
Overview The Operations Manager will lead the day-to-day delivery of traffic management operations, ensuring all work is carried out safely, efficiently, and in full compliance with industry standards and client requirements. This is a key leadership role responsible for coordinating people, resources, planning, and performance across operational activities. The successful candidate will play a central part in driving service excellence, maintaining compliance, and supporting the continued growth and profitability of the business. Key Responsibilities • Lead the daily management of traffic management operations, ensuring all works are delivered safely, on time, and to specification., • Plan and coordinate works in line with client requirements, permits, and programme deadlines., • Monitor operational performance, including KPIs, job completion, and resource utilisation, and drive improvements where needed., • Manage traffic management crews, supervisors, and subcontractors to ensure effective service delivery., • Ensure all operatives hold the required qualifications and certifications, including NRSWA, 12AB, and 12D M1–M6 where applicable., • Plan rotas, shifts, and on-call cover, while monitoring working hours, fatigue, and rest periods in line with legislation., • Support recruitment, onboarding, training, and ongoing development of operational staff., • Carry out performance management and address underperformance where necessary., • Ensure full compliance with health and safety legislation, Chapter 8, the Safety at Street Works and Road Works Code of Practice, and permit scheme requirements., • Review and approve RAMS, investigate incidents, near misses, and complaints, and ensure corrective actions are implemented., • Support budget management, job profitability, cost control, and efficient use of labour, plant, materials, and equipment., • Liaise with clients, local authorities, and internal teams to coordinate works, maintain strong service levels, and ensure accurate submission of permits and documentation. Qualifications • Proven experience in traffic management operations or a similar field-based operations leadership role., • Strong knowledge of Chapter 8, NRSWA, and 12AB / 12D requirements., • Experience with street works permitting systems and local authority processes., • Demonstrable experience managing teams, rotas, and operational logistics., • Strong health and safety knowledge with a clear commitment to compliance., • Commercial awareness with the ability to manage resources and control costs effectively., • Excellent organisation, communication, and leadership skills., • Ability to work in a fast-paced, reactive environment and manage multiple priorities. Benefits • Competitive salary, commensurate with experience, • Opportunity to lead and shape operational performance, • Supportive leadership team and collaborative working environment, • Long-term career development with genuine progression opportunities into Director-level roles Apply now to join a high-performing team and make a real impact in a key operational leadership role