Guest Services Manager
14 days ago
Coventry
Guest Services Manager Ansty Hall | Coventry Why join us? • Competitive salary, benefits and we pay above the Real Living Wage., • 29 days holiday (increasing with length of service), • We operate a discretionary service charge system., • 50% Discount on food and beverage across all Exclusive properties, • Really big discounts of room nights across all Exclusive properties, • Free gym access + where available dedicated classes., • B Corp accredited and commitment to improving our People, Product and Planet. We’re looking for a confident Guest Services Manager to lead our front-of-house team at Ansty Hall Hotel. You’ll be the face of the guest journey — from warm welcomes to smooth check-outs — ensuring every stay is seamless and memorable. What you'll do: • Lead daily front-of-house operations, • Support and coach your team, • Handle check-ins, check-outs, room allocations and guest queries, • Maintain guest-facing spaces to the highest standard, • Act as Duty Manager when required What you’ll bring: • 1+ year in a front office or guest services management role, • Strong leadership and people skills, • Professional, guest-focused approach, • Working knowledge of PMS systems and Microsoft Office, • Calm, solutions-focused mindset Join a character-filled country house hotel and help us deliver unforgettable stays.