Customer Value Lead, Lending
10 days ago
London
What will you contribute? The Customer Value Lead will drive incremental ACV through customer engagements, programmatic initiatives and the adoption of value-selling tools. This role requires a deep expertise in consultative/value selling, strong stakeholder management skills, and the ability to effectively engage with C-level executives. The Customer Value Lead will be responsible for partnering with sales teams to shape value propositions, assess customer ROI, and ensure alignment with sales leadership. Responsibilities & Deliverables: • Drive effective Customer Value engagements across selected opportunities., • Create programmatic approaches for value selling at scale., • Partner with sales teams to engage with customer C-level stakeholders on top opportunities, shaping value propositions and assessing ROI., • Ensure alignment with Sales MD, Sales Management, and GSC Management., • Participate in the development of value-selling assets., • Advise Financial Services executives on the business and financial impact of technology decisions, outlining investment impacts, ROI, and competitive advantages., • Develop innovative approaches to customer engagement and advisory, differentiating the company in the marketplace and increasing sales effectiveness., • Create strategic content for senior client executives to drive a value-based approach., • Conduct bespoke ROI analyses with and for key clients and prospects., • Create reusable qualitative and quantitative analysis content (tools, messaging)., • Integrate a value focus into the sales process across all designated strategic deals., • Other duties as assigned. Key Performance Indicators (KPIs): • Revenue impacted by the Value Selling team, • Pipeline impacted by the Value Selling team, • Total number of high-impact engagements Required Skills and Experience: • 10+ years of Management consulting and/or value selling experience, • 5+ years’ experience in complex sales cycles and C-level engagement, • Strong stakeholder management skills to drive adoption, change management, and cross-functional alignment., • Deep expertise in consultative/value selling and its evolution., • Senior executive management and interaction skills, including coaching value leads., • Assertiveness and leadership to drive a vision and elevate value selling practices., • Expertise in consultative/value selling for complex enterprise sales cycles., • Effectiveness in engaging with C-level decision-makers., • Ability to manage multiple stakeholders and address complex problems, • In-depth knowledge of client businesses, challenges, and opportunities, and the ability to position solutions., • Deep product and industry knowledge, including market trends and competitive intelligence., • Exceptional written, verbal, and interpersonal communication skills., • Executive-level communication and presentation skills., • Proven ability to articulate value propositions and quantify ROI., • Proficiency with Microsoft Office., • Proven record of matching customer needs with solutions., • Responsiveness, reliability, and results orientation., • Business-level fluency in spoken and written English., • Knowledge of the financial services industry. Education: • Bachelor’s degree or equivalent experience. Physical Demands: • Ability to receive, express, or exchange detailed information through oral and written communication., • Ability to see and operate a computer. Work Environment: • Work is performed in a general office or virtual environment., • Some travel is required.