Exeter
Job Title: Business Development Executive Location: Exeter (Hybrid) Reporting to: Sales Manager (Verification) About the Role The Business Development Executive is responsible for driving new business growth and supporting clients to adopt and maximise our verification services. Operating within a high performing sales environment, the role manages a mix of marketing-generated leads, referrals, and self-generated opportunities. The role requires strong prospecting ability, excellent communication skills, and a proactive approach to managing relationships across the full sales lifecycle—from first contact through to onboarding, activation, and ongoing usage. This is a fast-paced commercial role with clear KPIs, a strong focus on quality, and a direct link between performance and earnings. Key Responsibilities New Business Development • Respond to and qualify a high volume of inbound enquiries, marketing-generated leads, and referrals, • Progress leads quickly and effectively through the sales process, • Follow up marketing leads to understand compliance and verification requirements, • Identify gaps, risks, and challenges our solutions can support, • Research organisations’ compliance obligations to uncover new opportunities, • Re-engage lapsed or low-activity clients, • Identify and engage key decision-makers to build pipeline Sales Process & Pipeline Management • Maintain a structured, high-quality sales pipeline, • Ensure accurate forecasting, timely follow-up, and clear activity tracking, • Engage with warm, cool, and self-sourced leads, • Move opportunities efficiently through the sales cycle, • Prepare and deliver tailored virtual and face-to-face demonstrations, • Clearly communicate the value of verification solutions, • Negotiate pricing and contract terms to close sales Client Onboarding & Activation • Manage new client accounts during onboarding, • Ensure services are implemented smoothly, • Support customers to begin processing checks successfully, • Monitor early activity and adoption, • Identify and remove barriers to usage, • Provide guidance on system features and best practice Account Growth & Client Development • Identify upsell opportunities across the uCheck and TrustID portfolio, • Maintain strong client relationships to support retention, • Resolve queries and enhance the customer experience, • Use client feedback and market insights to recommend solutions Collaboration & Ways of Working • Work closely with Sales, Marketing, Client Services, and Compliance, • Support shared goals and coordinated client experiences, • Contribute to team discussions and knowledge sharing, • Participate in continuous improvement initiatives Essential Skills & Experience • Proven B2B sales experience with a strong track record, • Confident in outbound sales and opportunity conversion, • Experience using CRM systems, • Strong communication and presentation skills, • Comfortable delivering virtual and in-person demos, • Excellent time management and organisation, • Skilled in objection handling and negotiation, • High accuracy in data entry and follow-up, • Able to thrive in a fast-paced environment Personal Attributes • Ambitious and target-driven, • Positive, resilient, and adaptable, • Customer-focused with a consultative approach, • Self-motivated and able to work independently, • Collaborative team player, • Energetic, proactive, and solutions-focused, • Role models the behaviours and values of the Citation Group If you are interested please apply now!