Senior customer success manager jobs in CardiffCreate job alerts

Account ManagerLocation: Cardiff (Hybrid - 3 days in the office)Salary: £35,000 + Commission (OTE £65,000+)Contract: Full-Time, PermanentYolk Recruitment is supporting an ambitious and rapidly growing technology consultancy in their search for an experienced Account Manager to join their Cardiff-based team.This is an excellent opportunity for a commercially minded relationship builder who enjoys working with technology-focused clients. You'll take ownership of a portfolio of key accounts, developing trusted partnerships, identifying opportunities for growth and ensuring customers receive exceptional service throughout their journey.Working with clients across both the public and private sectors, you'll play a key role in driving account growth while collaborating closely with technical and delivery teams to deliver outstanding outcomes.What you'll be doingManaging and growing a portfolio of key client accounts, acting as the primary point of contact.Building strong relationships with stakeholders at all levels, including Director and C-suite.Understanding clients' strategic objectives and technology challenges to identify opportunities for additional services and projects.Creating strategic account plans that maximise customer value and drive long-term growth.Producing accurate sales forecasts, pipeline reports and account plans for senior leadership.Working closely with delivery and operations teams to ensure an excellent customer experience.Leading regular account reviews and positioning the business as a trusted strategic partner.Maintaining accurate CRM records, contact mapping and opportunity tracking.Representing the business at industry events and networking opportunities.Sharing customer feedback and market insights to support future service development and commercial strategy.What we're looking for3-5 years' experience in Account Management, Customer Success or Business Development within a software, IT or technology services environment.A strong understanding of software development, digital transformation, CMS platforms or technology consulting. Experience with .NET or Umbraco would be advantageous, although not essential.A proven track record of growing existing accounts and achieving commercial targets.Experience managing relationships with senior decision-makers and executive stakeholders.Excellent communication skills with the ability to engage both technical and non-technical audiences.Strong commercial awareness and experience producing sales forecasts and pipeline reporting.Highly organised with exceptional attention to detail.The ability to manage multiple client accounts and priorities simultaneously.Previous experience working with public sector organisations would be beneficial.What's on offer?Competitive salary of £35,000 plus uncapped commission (OTE £65,000+)Hybrid working (3 days per week in the Cardiff office)25 days annual leave plus bank holidaysOffice closure over the Christmas periodPension schemeLife insuranceEmployee Assistance Programme, including 24/7 GP access and counselling supportTPBN1_UKTJ

Contracts Manager (Social Housing Retrofit & EWI) South Wales | Permanent or Freelance Considered £50,000 - £65,000 DOE + Car Allowance & Benefits Package We are working with a well-established South Wales contractor that is undergoing significant expansion following the award of further social housing retrofit and decarbonisation projects across the region. As part of the continued growth of its specialist retrofit division, the business is seeking an experienced Contracts Manager to oversee the delivery of External Wall Insulation (EWI), energy efficiency, refurbishment and planned improvement works across multiple social housing projects. This is an opportunity to join a contractor with a growing pipeline of secured work and play a key role in the development of a dedicated team focused on improving housing stock and delivering long-term value for local communities. This is a leadership role within a growing specialist retrofit division. Success comes from understanding social housing delivery, retrofit construction and having the ability to lead teams, build client relationships and ensure projects are delivered safely, efficiently and commercially. The Role Overseeing the successful delivery of multiple social housing retrofit and refurbishment projects. Managing Site Managers and project delivery teams. Leading programmes involving External Wall Insulation (EWI), fabric improvement and energy efficiency works. Ensuring projects are delivered safely, on programme and within budget. Supporting commercial and operational performance across the division. Building strong relationships with clients, consultants and delivery partners. Identifying project risks and implementing effective solutions. Driving quality, compliance and customer satisfaction standards. Supporting the continued growth and development of the specialist retrofit team. About You We are particularly interested in speaking with candidates who have experience within: Social housing planned works. External Wall Insulation (EWI) projects. Retrofit and decarbonisation programmes. Refurbishment and maintenance contracts. Fabric improvement works. Traditional construction environments. You will be able to demonstrate: Previous Contracts Manager, Senior Project Manager or Operational Management experience within social housing, refurbishment, maintenance or retrofit sectors. A strong understanding of EWI systems and retrofit construction methods. Experience managing multiple projects and site teams simultaneously. Strong client-facing and stakeholder management skills. A proactive approach to problem-solving and decision-making. The ability to work autonomously and take ownership of project outcomes. Good commercial awareness and understanding of project delivery. * SMSTS, CSCS and relevant construction qualifications. Why Apply? -Join a busy contractor that continues to secure significant social housing retrofit work across South Wales. -Be part of a rapidly expanding specialist retrofit division. -Play a key role in shaping the future growth of the business. -Work on technically challenging projects that improve homes and communities. -Join an organisation where your experience and input will make a genuine impact. -Permanent and freelance applicants will both be considered. -Long-term opportunities with a strong pipeline of secured work. -Potential for rapid career development and progression. Apply If you have genuine experience delivering social housing retrofit, EWI, planned maintenance or refurbishment projects and are looking to join a growing contractor with ambitious expansion plans, we'd like to hear from you

Site Director – Food manufacturing South Wales A rare opportunity to lead the transformation, growth and future direction of a strategically important food manufacturing operation. There are very few Site Director opportunities that genuinely offer the chance to shape the future of a business both at operational and Board level; this is one of them. We are seeking an exceptional manufacturing leader to take responsibility for a profitable, growing food manufacturing operation employing approximately 200 colleagues and supplying major foodservice and Quick Service Restaurant (QSR) customers. The business has ambitious growth plans, significant capital investment committed, a clear long-term strategy and an opportunity to substantially enhance capability, performance and operational excellence over the coming years. Reporting directly to the Managing Director and operating as a key member of the senior leadership team (Board), this role combines strategic leadership, operational excellence, organisational development and large-scale transformation. This is not a maintenance role; this is an opportunity to create lasting impact. The Business The site is a well-established food manufacturing operation with a strong reputation, loyal workforce and long-standing customer relationships. The business has performed strongly and continues to enjoy significant growth opportunities within the QSR and foodservice sectors. Over the next five years the site is expected to play a pivotal role in delivering the organisation's growth ambitions and will benefit from a substantial multi-million-pound investment programme focused on facilities, equipment, infrastructure and operational capability. The foundations are strong, the opportunity is even greater. The Challenge The successful candidate will inherit a site with significant strengths but also clear opportunities for improvement. Whilst commercial performance remains strong, the business recognises the need to further strengthen: Leadership capability. Accountability and ownership. Pace of decision making. Operational discipline. Continuous improvement culture. Engineering effectiveness. Cross-functional collaboration. Adoption of digital operational excellence tools. Future succession capability. The site requires a leader who can simultaneously deliver today's operational requirements whilst building the capability required for tomorrow's growth. This is a role for someone who enjoys creating clarity, structure and momentum within complex manufacturing environments. The Opportunity Over the coming years you will: Lead a Significant Growth Agenda Support substantial revenue growth. Expand operational capability. Increase organisational capacity. Ensure the site is equipped to support future customer demand. Deliver Major Investment Programmes Play a key leadership role in a significant capital investment programme. Support refurbishment and modernisation projects. Work closely with engineering, projects and supply chain teams. Ensure operational continuity throughout periods of change. Build a High-Performing Leadership Team Develop capability across the site leadership team. Strengthen accountability and ownership. Create succession plans for key roles. Raise expectations and standards throughout the operation. Drive Operational Excellence Improve performance management disciplines. Increase effectiveness of operational review processes. Enhance utilisation of digital factory systems and tools. Embed continuous improvement methodologies. Improve productivity, engagement and operational performance. Shape Culture Create greater pace and energy. Foster collaboration across functions. Build confidence and capability. Develop a culture where individuals take ownership and make decisions. Lead through influence, visibility and credibility. What Success Will Look Like Within your first 12–24 months you will have: Established yourself as a trusted and respected leader. Created a clear vision for the site. Improved leadership capability. Increased accountability at all levels. Enhanced operational discipline and standards. Driven meaningful progress against operational excellence objectives. Supported key investment projects. Positioned the site for sustainable future growth. About You You are an accomplished manufacturing leader with a proven track record of delivering results through people. You understand that transformation is not achieved through process alone, it is achieved through leadership. You are likely to bring: Degree educated or equivalent Significant food manufacturing experience. Site Director, Site General Manager, Operations Director or equivalent leadership experience. Experience leading complex manufacturing operations. Strong engineering and operational understanding. Experience delivering change and transformation. A track record of improving standards and performance. Experience developing leadership teams. Strong stakeholder management skills. Experience operating within matrix structures. Customer-facing credibility. Commercial awareness and business acumen. Most importantly, you possess the leadership presence, resilience and emotional intelligence required to lead a business through significant growth and change. Particularly Relevant Experience Could Include Food manufacturing. Chilled, ambient or ingredients manufacturing. Operational Excellence programmes. Lean manufacturing environments. Continuous Improvement leadership. Redzone or equivalent connected workforce platforms. Major capital investment programmes. Culture change initiatives. Leadership Style Required This role requires a leader who can: Set high standards. Hold people accountable. Develop capability. Build trust. Influence stakeholders. Challenge constructively. Lead visible change. Bring people with them on the journey. This is not a command-and-control environment. Success will come through consistency, credibility, coaching and leadership. Why Consider This Opportunity? For the right individual, this role offers: Significant strategic influence. Direct exposure to senior leadership and board-level decision making. The opportunity to lead a major transformation agenda. Responsibility for a strategically important manufacturing operation. Substantial investment backing. Long-term career potential. * The opportunity to create a lasting legacy. Few Site Director roles offer this combination of growth, investment, challenge and opportunity. Confidential enquiries are welcomed and will be handled with complete discretion

Job Title: Technical Project Manager Location: Cardiff (On-Site Working) Salary: £55,000 - £70,000 (Depending on Experience) Please Note: All Applicants must have the right to work in the UK without the need for VISA sponsorship now or in the future. Overview: We are looking for an experienced Technical Project Manager to drive the successful delivery of strategic engineering and new product development projects. Leading multidisciplinary teams across Mechanical, Electronic, Software and Manufacturing, you will manage projects from concept to launch, ensuring they meet customer requirements, quality standards, budgets and deadlines. A suitable candidate will have a minimum of 5 years' experience managing engineering or new product development projects and experience within a manufacturing or engineering environment. Job Responsibilities: Lead engineering and new product development projects from concept through to commercial launch and closure. Define project objectives, scope, timelines, budgets, resources and success criteria, ensuring effective project planning and delivery. Lead and coordinate cross-functional, international teams across engineering, manufacturing, supply chain and other key functions. Manage project scope, costs, quality, risks, issues and dependencies, implementing mitigation and recovery plans where required. Lead stage-gate, design, verification and validation reviews, ensuring project governance and quality requirements are met. Coordinate prototype development, testing, pre-production, industrialisation and the successful transfer of products into production. Maintain accurate project documentation, including project plans, risk and issue registers, change controls, resource plans and lessons learned. Monitor project performance and provide clear progress updates to senior management, customers and key stakeholders, escalating issues where appropriate. Build strong relationships with customers and internal teams, supporting customer requirements, project communications and successful product launches. Ensure compliance with Quality Management Systems, engineering standards and relevant regulatory requirements. Support resource planning, proposal reviews, cost assessments and business case development across multiple concurrent projects. Drive continuous improvement and mentor junior project management colleagues where appropriate. Skills & Experience Required: Proven project management experience within an engineering, manufacturing or product development environment. Strong knowledge of Stage-Gate, PRINCE2, PMP or equivalent project management methodologies. Experience managing product development, manufacturing processes, budgets, risks and project controls. Understanding of Quality Management Systems within an ISO 9001 environment. Knowledge of change management, resource planning and continuous improvement methodologies such as Lean or Six Sigma. Proven ability to lead, influence and motivate multidisciplinary teams across international locations. Strong planning, organisational, analytical and problem-solving skills, with excellent attention to detail. Excellent stakeholder management, communication and commercial awareness, with the ability to influence at all levels. Engineering qualification or relevant engineering experience desirable; software development experience would be advantageous

Account Manager Location: Cardiff (Hybrid - 3 days in the office) Salary: £35,000 + Commission (OTE £65,000+) Contract: Full-Time, Permanent Yolk Recruitment is supporting an ambitious and rapidly growing technology consultancy in their search for an experienced Account Manager to join their Cardiff-based team. This is an excellent opportunity for a commercially minded relationship builder who enjoys working with technology-focused clients. You'll take ownership of a portfolio of key accounts, developing trusted partnerships, identifying opportunities for growth and ensuring customers receive exceptional service throughout their journey. Working with clients across both the public and private sectors, you'll play a key role in driving account growth while collaborating closely with technical and delivery teams to deliver outstanding outcomes. What you'll be doing Managing and growing a portfolio of key client accounts, acting as the primary point of contact. Building strong relationships with stakeholders at all levels, including Director and C-suite. Understanding clients' strategic objectives and technology challenges to identify opportunities for additional services and projects. Creating strategic account plans that maximise customer value and drive long-term growth. Producing accurate sales forecasts, pipeline reports and account plans for senior leadership. Working closely with delivery and operations teams to ensure an excellent customer experience. Leading regular account reviews and positioning the business as a trusted strategic partner. Maintaining accurate CRM records, contact mapping and opportunity tracking. Representing the business at industry events and networking opportunities. Sharing customer feedback and market insights to support future service development and commercial strategy.What we're looking for 3-5 years' experience in Account Management, Customer Success or Business Development within a software, IT or technology services environment. A strong understanding of software development, digital transformation, CMS platforms or technology consulting. Experience with .NET or Umbraco would be advantageous, although not essential. A proven track record of growing existing accounts and achieving commercial targets. Experience managing relationships with senior decision-makers and executive stakeholders. Excellent communication skills with the ability to engage both technical and non-technical audiences. Strong commercial awareness and experience producing sales forecasts and pipeline reporting. Highly organised with exceptional attention to detail. The ability to manage multiple client accounts and priorities simultaneously. Previous experience working with public sector organisations would be beneficial.What's on offer? Competitive salary of £35,000 plus uncapped commission (OTE £65,000+) Hybrid working (3 days per week in the Cardiff office) 25 days annual leave plus bank holidays Office closure over the Christmas period Pension scheme Life insurance Employee Assistance Programme, including 24/7 GP access and counselling support

Bid & Solutions Manager Financial Services | Managed Services Provider (MSP) Location: Hybrid / Flexible Competitive Salary + Bonus + Benefits About the Role We are looking for an experienced Bid & Solutions Manager to join our growing team and play a pivotal role in winning and delivering strategic opportunities across the Financial Services sector. This is a high-impact position combining bid leadership, solution design, and stakeholder engagement. You will work closely with sales, technical, service delivery, and client teams to develop compelling, commercially viable solutions that address complex customer challenges. If you have a passion for shaping winning propositions, translating client requirements into innovative managed service solutions, and thriving in a fast-paced environment, we'd love to hear from you. Key Responsibilities Lead the end-to-end bid process for new business opportunities within Financial Services. Analyse client requirements, RFPs, RFIs, and tenders to develop winning response strategies. Collaborate with technical, operational, and commercial teams to design tailored managed service solutions. Create compelling proposal content, executive summaries, presentations, and customer documentation. Ensure solutions align with regulatory, security, compliance, and operational requirements within the Financial Services sector. Facilitate solution workshops with clients and internal stakeholders. Develop pricing models and support commercial negotiations. Manage bid governance, review processes, and submission deadlines. Maintain a strong understanding of market trends, competitor offerings, and industry best practice. Support sales teams throughout the opportunity lifecycle, including client presentations and bid defence sessions. What We're Looking For Essential Experience Proven experience in a Bid Manager, Solutions Consultant, Solutions Architect, Presales, or similar role. Experience working within Financial Services, Banking, Insurance, Wealth Management, or related regulated environments. Strong background in managed services, outsourcing, or technology-enabled service delivery. Demonstrable success in managing and winning complex bids and tenders. Excellent stakeholder management and communication skills. Strong commercial awareness and ability to balance customer outcomes with business objectives. Experience interpreting client requirements and translating them into innovative service solutions. Desirable Knowledge of FCA-regulated environments and Financial Services compliance requirements. Experience with digital transformation, cloud services, infrastructure, service management, or operational outsourcing solutions. APMP, Prince2, Agile, ITIL, or equivalent professional certifications. Experience presenting to senior stakeholders and C-suite executives. What Success Looks Like Increased bid win rates across strategic Financial Services opportunities. High-quality, differentiated solution proposals. Strong collaboration across sales, delivery, and technical teams. Trusted advisor relationships with clients and internal stakeholders. Consistent delivery of compelling, commercially successful bids. Why Join Us? Be part of a growing and ambitious managed services organisation. Work with leading Financial Services clients on transformative programmes. Enjoy significant autonomy and influence on strategic business growth. Competitive salary, bonus scheme, and comprehensive benefits package. Flexible and hybrid working environment. Excellent opportunities for career development and progression. Apply Now If you're passionate about creating innovative solutions, leading winning bids, and helping Financial Services organisations achieve their strategic objectives, we'd love to hear from you. Apply via LinkedIn or contact us directly for a confidential conversation. #FinancialServices #ManagedServices #BidManagement #SolutionsConsulting #Presales #FinancialServicesJobs #BusinessDevelopment #Hiring #LinkedInJobs #SolutionsManager #BidManager CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. 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Business Development Manager Location: Hybrid (Cardiff office available) Salary: £60,000 basic + Uncapped Commission (OTE £100,000+) Yolk Recruitment is supporting a fast-growing technology consultancy in the search for an experienced Business Development Manager to drive growth across the public sector. This is an exciting opportunity for a commercially focused sales professional with experience selling technology or digital solutions into the public sector. You'll play a pivotal role in identifying and creating new business opportunities before formal procurement begins, building long-term relationships with senior stakeholders and developing strategic partnerships that support continued growth. The role offers a blend of new business development, strategic account growth and framework engagement, making it ideal for someone who enjoys consultative sales and influencing large-scale opportunities. What you'll be doing New Business Development Identify and develop new public sector opportunities before they enter formal procurement. Build relationships with senior stakeholders including IT Directors, Heads of Digital, Chief Digital Officers and other key decision-makers. Take a consultative approach to understand customer challenges and position tailored technology solutions. Identify opportunities for direct awards, framework call-offs and pre-procurement engagements. Develop a strong pipeline of qualified opportunities across Local Authorities, Higher Education institutions and Housing Associations. Attend networking events, conferences and industry functions to build relationships and generate new business. Support bid and tender submissions where appropriate.Strategic Partnerships & Frameworks Support the organisation's growth through established public sector procurement frameworks. Develop relationships with strategic partners to create new revenue opportunities. Collaborate with internal teams on framework opportunities and partnership-led bids. Help strengthen the organisation's presence across key public sector markets.Reporting & Performance You'll be responsible for maintaining accurate sales activity and forecasting, including: Weekly pipeline reviews and revenue forecasting. Maintaining detailed CRM records, customer contacts and opportunity updates. Creating and managing strategic account plans. Tracking activity against agreed business development targets and KPIs. Providing regular commercial updates to senior leadership.What we're looking for Proven experience in Business Development, Account Management or Sales within the technology, software or digital services sector. Experience selling into public sector organisations such as Local Authorities, Higher Education or Housing Associations. A strong understanding of public sector procurement processes, frameworks and stakeholder engagement. Demonstrable success in generating new business and managing complex sales cycles. Excellent relationship-building skills with the ability to engage senior decision-makers. A consultative sales approach with strong commercial awareness. Experience managing CRM systems, sales forecasting and pipeline reporting. Self-motivated, organised and comfortable managing a remote territory.What's on offer? £60,000 basic salary Uncapped commission with realistic OTE of £100,000+ Remote or hybrid working with flexibility Opportunity to join a rapidly growing technology consultancy with ambitious expansion plans The chance to shape and grow a strategic public sector portfolio Excellent career progression opportunities within a high-growth business Collaborative and supportive team environment

The Senior Manager leads a team of Program Managers, each accountable for specific operational programs that span Customer Success, Tech Ops, Financial Services, Data Analytics, Business Operations and our customer delivery teams. Job Details:Job SummaryThe Customer Success Operations Senior Manager

You’ll not only get the opportunity to make a key contribution to the way we run our business locally, but we also form part of the global Volaris Group which means you’ll be able to navigate your future career within the wider group too – the best of both worlds we think!What will I be doing

The team serves as a trusted partner to strategic customers, helping them maximize the effectiveness of TransUnion's products while supporting business growth, fraud prevention, and customer success outcomes. TransUnion's Job Applicant Privacy NoticeTeam OverviewThe Customer Success team within Tran

We are currently expanding our Customer Success team, and we’re looking for a new colleague as Customer Success Manager (CSM) for Western Europe. Tasks and responsibilities:As a Customer Success Manager you will be expected to:Build long-term relationship with your clientsAct as a trusted advisor

What you'll doLead and develop the teamManage, mentor, and develop a team of CSMs across Commonwealth territoriesSet clear goals aligned to retention, adoption, NPS, and product utilisationRun hiring, onboarding, performance management, and career development for your teamFoster a culture of proacti

Job Details:Job SummaryThe Customer Success Operations Senior Program Manager is an experienced individual contributor responsible for leading and executing complex, high-impact operational programs across the Customer Success organization and its cross-functional partners. Reporting to the Customer

LocationGermany; Berlin Office; Bulgaria; Croatia; Europe; Ireland; Netherlands; Poland; Portugal; Slovenia; Spain; United KingdomEmployment TypeFull timeLocation TypeRemoteDepartmentSalesCustomer Success. Hands-on experience with n8n is a massive plusWhy join us? At n8n, you’ll help shape how Cus

Supermetrics is looking for a Strategic Customer Success Manager to join our team. Experience in B2B SaaS Account Management or Customer Success managing large, complex enterprise or global client accountsExperience working cross-functionally to deliver client value. Our technology streamlines marke

Responsibilities:Help our top, strategic customers realize quantifiable value, renew their contracts and become a referenceIdentify the potential risk of churn and develop strategies to mitigateIdentify expansion opportunities (upsell and cross-sell) for Sales to developAct as the account owner to e

Career Level - IC4Ideal CandidateHighly service-oriented, customer-facing, reliable, responsible, self-motivated, and enthusiastic. Excellent communication skills and ability to interact professionally with a diverse group of customersand staff. Demonstrated examples of process improvement execution

The RoleReporting to the Regional Manager of Customer Success - EMEA, the Customer Success Manager (CSM) will act as the main point of contact and interface with existing customers. Nurture the nominated customer base, identifying key targets and operating an engagement strategy, based on opportunit

We’ve done a pretty good job so far, but we’re just getting started! ð Cardiff | ð 3 days per week in the office Customer Service / Customer Operations ðCustomer Operations is the beating heart of Capital on Tap, making sure everything runs smoothly for our customers. Customer Service is at

Help build the future of AI-powered Customer Success, working directly with enterprise property businesses as they adopt one of the UK's most exciting AI platforms. Customer Success, Account Management or Solutions Engineering within B2B Saas. Passion for AI, automation and building modern Customer

We are seeking a confident, client-facing Account Manager, with a stron base understanding of marketing / communications, to manage and strengthen relationships for Boldstream™ customers. Experience in an Account Management, Client Services, or Customer Success role within a fast-paced, client-fac

As we expand, we're continuously looking for Customer Success Manager profiles to own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Sales team to position the Customer Success programme during pre-Sales, ensure subscription renewal at all cli

We are looking for an experienced Key Account & Customer Success Manager to manage and grow a portfolio of university partnerships using our targetconnect platform. Key Account & Customer Success Manager – University Partnerships. Background in customer success, account management, onboarding or i

Our client is seeking a Customer Success Manager (CSM) to join their growing team in the UK. Analytical mindset with experience using data-driven insights to drive customer engagement and success. An AI-forward approach with demonstrated experience or ideas for scaling the Customer Success using AI

Experience in Customer Success, Account Management, Project Management, Implementation, Implementation Specialist, or a related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTec. Demonstrated ability to manage structured onboarding processes or

My client is looking for an enthusiastic and relationship-focused Veterinary Customer Success Manager to join a growing team, working for a company who is rapidly expanding; they're going to be doubling in size this year and next year! This is a field-based role where no two days are the same. Work

Working very closely with the Head of Customer Experience and the Customer Experience team, you will work remotely and visit our offices to fulfil all aspects of the customer experience we expect to deliver for our Clients. Senior Customer Experience Account Manager - Ecommerce/Retail Delivery - Glo

SaaS account management, customer success, or enterprise sales experience with demonstrated success in strategic account growth and customer retention. Serve as a strong customer advocate and voice of the customer when engaging with Intradiem teams in Sales, Technical Support, Product Manageme

You’ll work alongside two Customer Success Managers and report into the Customer Success Operations Manager as part of the wider Commercial team, collaborating cross-functionally with colleagues across the business to help customers achieve their goals. As a Customer Success Manager at Cambridge I

Strategic Account Growth Maximize Intradiem's revenue within assigned accounts by designing and executing strategic account development initiatives that expand customer value and long-term adoption Manage an annual quota by building and overseeing forecasts and pipelines of customer opp

As we continue to grow globally, we are looking for an Account Manager to join our customer success team. Building relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues Conducting client onboardings and meetings over the phone &

SaaS post sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager. The team works on individual targets but also values and cultivates a team culture where sharing knowledge and supporting others is a critical part of individual succ

Experience in a customer-facing role - customer success, account management or customer service - ideally with a software or technology product. As a Customer Success Manager, you'll look after your own portfolio of transport operators and authorities across the UK, and you'll be the person they com

You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with agile, technology savvy scale customers with between 100 and 1,000 employees. As a Customer Success Manager in our South team

Customer Success Manager | POS, Payments & Implementation | Cashless Infrastructure for Events Across Multiple Markets. Customer Success Manager | POS, Payments & Implementation | Cashless Infrastructure for Events Across Multiple Markets. They're hiring a Customer Success Manager to own each client

The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration. Proactively identify opportunities to improve Customer Success processes, tools, an

I'm working with a specialist life sciences consultancy seeking Senior Consultants and Managers to join its growing Customer Engagement Excellence team. Customer engagement and omni-channel strategy. Customer segmentation and targeting.

Senior Customer Success Manager (Key Accounts) | German Speaking | London (Hybrid). Senior Customer Success Manager. Customer Success or Account Management.

Manage customer accounts, build relationships, identify upsell opportunities, and ensure high customer retention for a business customer base.

Onboard channel partners, improve relationships, and grow revenues.

Senior Customer Success Manager for a leading hospitality tech software platform, focusing on customer retention, upselling, and issue escalation.

Project Manager / Senior Site Manager. This is a good opportunity for an experienced Project Manager looking for a new challenge, or a Site Manager with the experience and ambition to progress into a Project Management role. The successful candidate will be responsible for managing construction proj

You must have ability to motivate staff and demonstrate initiative, ability to form positive relationships with service users and colleagues and to work as part of a team, ability to communicate effectively and clearly with services users, colleagues and managers both verbal and in writing with a re

It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. As this is a customer facing role, good co