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Working under direction from the Service Desk Team Leader, you will help deliver an excellent level of service supporting customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. Our client is looking for a proactive and positive Service Desk Engineer

An IT and Communications service provider in the South West is looking for a Service Desk Analyst to join their growing team. The role involves providing first-line technical support, diagnosing issues with desktop and network systems, and documenting solutions effectively.

Assist the Service Desk Team Leader in managing our service desk in such a way as to deliver excellent customer service. Duties and Responsibilities of our 2nd Line IT Service Desk Engineer:. Experience with how an ITIL service desk runs.

We re supporting an established IT services provider in Sheffield who are looking to add a Service Desk Engineer to their managed services team. This is a busy service desk, so it will suit someone who is confident prioritising tasks and enjoys keeping users updated. Holiday allowance of 21 days plu

A reputable Managed Service Provider in Greater London is looking for an experienced Service Desk Engineer to join their technical support team. Join a team that values diversity and a proactive mindset as you help improve client services.

A leading IT service provider in the United Kingdom is seeking a 2nd Line Support / Level 2 Service Desk Analyst to join their on-site team. This role is pivotal to maintaining excellent service standards in a busy environment.

A leading public sector organization is seeking a proactive IT Service Desk Analyst to join their team in London. In this role, you will be the first point of contact for IT support, resolving technical issues and managing service requests.

Accurately log, manage, and track service desk tickets through their lifecycle. Proven experience in providing IT support, ideally in a service desk or customer-facing role. Our local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team.

Our local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. Accurately log, manage, and track service desk tickets through their lifecycle. Proven experience in providing IT support, ideally in a service desk or customer-facing role.

A local authority client in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. Responsibilities include serving as the first contact for IT queries, providing excellent customer service, and troubleshooting technical issues.

A key thing the Manager will look for is the right attitude, someone who is passionate about IT, enjoys working in a team environment and providing a high level of customer service.

We are seeking a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. Log, classify, and prioritize incidents and service requests. Maintain clear and accurate records of all support interactions in the IT service managemen

The role leads the configuration and standardisation of the service desk tooling (ZohoDesk or equivalent), ensuring consistent service quality, efficient ticket resolution, and adherence to agreed SLAs. The IT Service Desk Lead is responsible for the effective operation of the Service Desk in line w

Join Air IT as a 1st Line Service Desk Engineer!. The Role: 1st Line Service Desk Engineer. As the first beacon of support for our clients’ IT queries, you’ll play a vital role in delivering efficient, effective, and friendly customer service.

The team is seeking a Service Desk Engineer to provide first-line technical support, manage incident resolution, and ensure smooth day-to-day IT operations.

A leading health board seeks a dedicated individual to provide comprehensive user support services in a dynamic role.

In the role of Service Desk Analyst, you’ll be part of the Tech Ops Team, supporting our London Office of 200 people and providing remote support to offices of another 400 users. Hiring Manager & a Senior Service Desk Analyst. As a Service Desk Analyst your key responsibilities will be:.

As part of our continued growth, we are looking for a proactive and skilled Service Desk Analyst to join the Helpdesk team. The Role: As a Service Desk Analyst, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstandin

We are looking for a Service Desk Analyst to join our Health and Care service desk team providing support to our GP Electronic Record customers. Strong organisation skills, especially the ability to multitask, and prioritise workload within a busy service desk. Provide 1st line support for our Servi

A professional services firm in London is seeking a Service Desk Analyst. This role involves providing IT support focused on the Microsoft Technology Stack within a professional services environment. Candidates must have strong troubleshooting skills, excellent communication, and Professional Servic

Understanding of Software as a Service (SaaS) and Platform as a Service (PaaS) models. Experience with tools such as Jira Service Desk, Power BI, and familiarity with ISO 27001 frameworks for security and compliance. Deliver high-quality application support for Energy One’s cloud-hosted software p

Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software ServiceNow. As an IT Service Desk Engineer, you will provide comprehensive technical support to customers, resolving hardware and software issues logged via our in-house tic

A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. This role requires excellent communication skills and at least 2 years' experience in a Service Desk environment. The successful candidate will work within a dynamic team to e

A leading technology solutions firm in Newcastle is seeking a Service Desk Coordinator.

A leading technology consultancy in Greater London seeks an IT Service Desk Lead. This role is responsible for enhancing service desk operations and ensuring adherence to SLAs. Knowledge of ITIL practices and proficiency in ITSM tools like ZohoDesk are essential.

NES Technology Service (NTS) has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies. We are in the busines

A leading sports technology firm is seeking a Service Desk Analyst II to provide end-user hardware and software support within a world-class support team. Responsibilities include triaging service requests, maintaining onboarding documentation, and ensuring adherence to best practices in a fast-pace

A dynamic Managed Service Provider is seeking a proactive Service Desk Analyst to join their team. This entry-level position involves being the first point of contact for IT incidents and service requests from various customers in a shift-based 24x7 environment.

In this role, you will own the development of the Service Desk AI Assistant and work towards continuous improvements driven by user feedback and data analysis. A leading financial information services provider is seeking an AI Product Owner & Developer in London. Ideal candidates will possess strong

Support / Level 2 Service Desk Analyst / On-site. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Proven ticket handling experience in a busy service desk environment.

A regional building society in Saffron Walden seeks a Service Desk Analyst to provide first-line IT support. The role requires strong customer service skills, a proactive attitude, and a full UK driving licence for commuting.

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even

An established IT services provider in Sheffield is seeking a Service Desk Engineer to join their team. The role involves troubleshooting Windows and Microsoft 365 issues, responding to user support requests, and managing service tickets.

A staffing agency in the UK is seeking a Support Analyst to provide first point of contact Service Desk support. The role involves resolving support tickets while maintaining high customer satisfaction and adherence to service level agreements.

Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you to their IT Service Desk team. Log, prioritise and resolve incidents and service requests. Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to ser

Experience: A proven track record of delivering high quality IT Service Desk support, working on a Service Desk supporting a 1000+ user, multi‑site environment. Job Title: IT Service Desk Analyst. As an IT Service Desk Analyst, you will be the first point of contact for all IT-related issues and r

Experience working in a Service Desk, Helpdesk, or IT Support role. You will be responsible for resolving IT incidents and service requests, ensuring timely resolution, and delivering a high standard of customer service. This role is ideal for professionals with a solid IT support background who enj

You will resolve technical issues, support colleagues across the business, and contribute to improvements in the IT service.

A leading insurance service provider in Greater London seeks an IT Support Manager.

A local government authority seeks an IT Service Desk Analyst to provide exceptional support as the first point of contact for IT-related issues. The role demands strong customer service skills, problem-solving abilities, and familiarity with ITIL principles.

A leading health services provider in Essex is hiring two Service Desk Analysts to support their expanding operations. The role focuses on providing excellent customer service, managing incidents, and mentoring new staff.

A leading mobility service provider in the UK is looking for a motivated TSD Analyst to support the Connected Car workforce for Jaguar Land Rover. The ideal candidate will have experience in telecommunications, customer service, and technical troubleshooting. Responsibilities include managing case a

A local government council in Greater London is seeking an IT Service Desk Analyst to ensure exceptional IT support across various platforms. The ideal candidate will possess strong customer service skills and a foundational understanding of ITIL practices.

Help onboard new service desk analysts and personnel. As a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you will join our world‑class support team and be responsible for end‑user hardware and software support, including onboarding activities such as hardware/software configuration

Join our Team as a Managed Service Desk Engineer - T2!. The Managed Service Desk Engineer - T2 is a key point of contact for our converged customers with cloud-based IP telephony solutions. Customer‑focused and passionate about service.

Are you passionate about delivering a high‑quality user‑centric service? As a Service Desk Analyst, you will be an essential part of the Service Desk team, ensuring the smooth and efficient delivery of technical support across the organisation. Previous experience in a similar Service Desk or IT

Log calls using service desk tools, follow ITIL processes, and work within these frameworks to deliver customer service levels above 90% and manage incidents to achieve first‑call resolution and other company KPI’s. Service Desk Analyst – Hospitality Team. Wanstor stands at the forefront of th