Senior ServiceNow ITOM Consultant/Architect
11 hours ago
Sheffield
About Persistent: We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025 About Position and details: • Role: Senior ServiceNow ITOM Consultant/Architect, • Location: UK, • Mode: Mostly REMOTE, • Experience: 10+years Role Overview We are seeking an experienced ServiceNow ITOM Consultant/Architect with a strong background in conducting strategic assessments across the ITOM suite, including Discovery, CMDB, Event Management, and AIOps. This position plays a pivotal role in supporting enterprise clients to evaluate their current ITOM maturity, identify areas for improvement, and develop a roadmap for optimization and transformation that aligns with organizational objectives. The consultant will collaborate closely with client stakeholders, architects, and delivery teams to assess current implementations, provide actionable recommendations, and facilitate strategic planning for future-state ITOM capabilities. Key Responsibilities Assessment & Strategy • Lead comprehensive assessments of ServiceNow ITOM implementations, covering Discovery, CMDB, Event Management, and AIOps modules., • Examine current-state architecture, data quality, integration points, technical debts and operational workflows to understand the existing environment., • Identify gaps, inefficiencies, and risks within ITOM processes and configurations., • Prepare detailed assessment reports that include findings, maturity scoring, and prioritized recommendations for improvement., • Conduct workshops and interviews with client stakeholders to gather requirements and gain insight into the business context., • Present findings and recommendations to both technical and executive-level audiences in a clear and impactful manner., • Demonstrate ServiceNow ITOM Module capabilities to customer, • Guide customer on ServiceNow ITOM Module licenses effective utilization, • Assess Discovery patterns, schedules, credentials, and coverage to ensure effective discovery processes., • Evaluate CMDB health, focusing on CI data quality, relationships, reconciliation, and normalization., • Review Event Management integrations, alert correlation rules, and the effectiveness of operational dashboards., • Work closely with ServiceNow architects and delivery teams to ensure alignment between assessment outcomes and implementation plans., • Support pre-sales and proposal development by contributing ITOM assessment expertise., • Mentor junior consultants and actively participate in internal knowledge sharing initiatives., • Overall 10+ years of experience, • A minimum of 5 years of hands-on experience with ServiceNow ITOM modules. Discovery: MID Servers, credentials, patterns, probes, and sensors. CMDB: CI classes, data model, reconciliation, normalization, and health dashboards. Event Management: Alert ingestion, correlation, suppression, and integrations with monitoring tools. AIOps: Predictive intelligence, anomaly detection, and automated remediation. • Exposure of ServiceNow other product suite such as ITSM, SecOps, Performance Analytics, CSM etc., • Strong understanding of IT infrastructure, including servers, networks, cloud platforms, and familiarity with monitoring tools such as SolarWinds, Dynatrace, and Splunk., • Familiarity with ITIL processes and enterprise architecture principles., • Excellent communication, documentation, and presentation skills. “Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”