Project / Service Order Manager
17 days ago
Chicago
Job Description Benefits: • Medical: Blue Cross Blue Shields of Michigan, • Dental: Delta Dental, • Vision: VSP, • Life: The Standard, • Voluntary Life: The Standard, • Short Term Disability: The Standard, • Long Term Disability: The Standard, • Hospital: The Standard, • Critical Illness: The Standard, • Accident: The Standard Intent to be Unique: in Collaborative will be the superior choice for facility support services because we will redefine excellence through innovation, data-driven insights, and intentional strategies rooted in evidence-based research. Our approach goes beyond traditional solutions, leveraging advanced technology and analytics to provide actionable intelligence that empowers smarter, more strategic decision-making. By staying ahead of industry trends and focusing on continuous improvement, we ensure our responses are not only timely but also tailored to address the unique challenges found within the Environment of Care. This commitment to precision and intentionality enhances operational efficiency, optimizes resources, and elevates outcomes for our clients. We don’t just react—we anticipate. By integrating cutting-edge innovation with a steadfast focus on research-supported practices, we create sustainable, high-impact solutions that inspire confidence and deliver measurable success in every aspect of support services for the healthcare industry. Human Quality Management: This role serves as a central hub between operations, technical teams, vendors, and internal stakeholders to ensure consistent execution, documentation, and visibility of all service and project activities. Key ResponsibilitiesOperational Coordination • Coordinate and execute daily service order and project activities as assigned by Operations leadership., • Monitor active work orders and projects to ensure scope, schedule, and priorities are maintained., • Escalate risks, delays, or resource gaps as needed.Service Order / Work Order System Management, • Serve as primary owner of the work order / service order management system (CMMS, PSA, or ERP)., • Create, intake, route, assign, and track service orders and project tasks., • Audit system data to ensure accuracy, completeness, and timely closeout.Project & Workflow Oversight, • Support planning and scheduling of labor, materials, and vendor resources., • Track progress and provide status updates to stakeholders., • Ensure documentation, approvals, and change orders are properly captured.Procurement & Inventory Support, • Coordinate ordering of materials, parts, and supplies to support field and technical teams., • Monitor inventory levels and flag shortages.Vendor & Contractor Coordination, • Interface with external vendors and subcontractors for specialized services., • Verify compliance with company safety and operational requirements., • Track vendor performance and completion.Quality, Safety & Compliance Support, • Support internal standards, safety programs, and contractual requirements., • Assist with audits and documentation readiness where applicable.Reporting & Continuous Improvement, • Produce operational reports (backlog, cycle time, completion rates, workload)., • Identify trends and recommend process improvements., • Assist with system enhancements and automation.Qualifications & Requirements, • 3+ years of experience in service coordination, project coordination, operations support, or order management., • Experience working with work order systems, CMMS, PSA, ERP, or ticketing platforms., • Strong organizational and multitasking skills., • Ability to communicate effectively with technical staff, leadership, and vendors., • Proficiency with Microsoft Office (Excel, Word, Outlook).Preferred Qualifications, • Experience in technical services, facilities, healthcare technology, IT services, construction services, or field operations., • Project management training or certification (CAPM, PMP, or similar)., • Experience supporting multi-site or contract-based operations.Key Competencies, • Process-driven, • Detail-oriented, • Strong follow-through, • Customer and service mindset, • Analytical and problem-solving skills, • Adaptability in fast-paced environmentsSuccess Indicators, • Improved service order cycle time, • High on-time completion rate, • Accurate system documentation, • Reduced rework and escalations, • Strong internal stakeholder satisfaction