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Job Description We are looking for a motivated and professional bilingual Customer Service Representative to join our team. In this role, you will assist customers in both English and Spanish, providing exceptional service and support across various channels. If you have excellent communication skills, a passion for helping others, and experience in customer service, we want to hear from you! Key Responsibilities: • Respond to customer inquiries via phone, email, or chat in both English and Spanish, • Provide product and service information, and resolve customer issues in a timely manner, • Process orders, returns, and exchanges accurately, • Document customer interactions and maintain detailed records, • Collaborate with other teams to address customer needs and ensure satisfaction, • Follow up with customers to ensure issues are resolved, • Bilingual fluency in English and Spanish (both written and spoken), • Previous experience in customer service or a related field is preferred, • Strong communication and problem-solving skills, • Ability to multitask and handle various customer requests at once, • Proficient in MS Office and other computer systems, • Ability to work between 7a-8p Monday through Friday

Job Description E-Commerce Customer Service Associate Lucchese Bootmaker has made Cowboy Boots in Texas for more than 140 years. Lucchese focuses on getting the perfect fitting boot on every customer's foot by offering a unique in-store experience. In addition to Cowboy Boots, Lucchese sells private label and other brand products from America's most trusted manufacturers. Learn more about Lucchese Bootmaker at . General Summary The E-Commerce Customer Service Associate will be on a team dedicated to servicing customers of the Lucchese e-commerce business. This role will be responsible for providing an exceptional level of online customer experience at every customer touchpoint. This position will carry out an online support/service function to ensure that Lucchese customers are receiving the best possible service and are delighted by their shopping experience. The position focuses on improving the overall customer experience and handles inbound customer questions through phones, email, and live chat. The position collaborates with departments across the company, including marketing, technology, the distribution warehouse, and wholesale customer service to ensure the highest level of service to our customers. The Customer Service Associate will play a key role in developing and executing a world class luxury customer experience. Customer Experience & Business Performance Focus • Provide knowledgeable answers to customers via phone, live chat, and email regarding products, services, and the brand., • Bring emotion, surprise, and culture to the customer, keeping the brand story alive in every customer interaction., • Follow-up on all customer inquiries in a timely manner to ensure the brand provides the highest level of customer service in the industry., • Demonstrate a high level of flexibility and adaptability., • Act as a brand ambassador and uphold the brand values, mission, promise, and image at all times., • Respond to and resolve all pre- and post-sale customer inquiries within targeted service levels., • Proactively provide product and customer feedback to the Customer Service Manager., • Perform assigned ad-hoc and/or temporary CS-related project tasks as e-commerce capabilities expand and the company grows. Leadership Focus/Steward of the Brand: • Understand and lead communication on the Lucchese brand aesthetic, brand philosophy and lifestyle to co-workers and customers., • Network and create positive relationships in the community that result in business generation, awareness of the Lucchese brand and builds a bench strength of qualified candidates to fill key open positions. Experience and Skills Requirements • A Customer Service Chat / Email Representative position answers inbound chat and customer inquiries on Zendesk. The position requires problem-solving, a strong work ethic, and decision- making skills to drive results while ensuring high customer satisfaction and maximizing productivity., • Respond to customer inquiries professionally at all times and maintain a 98% satisfaction rating., • The position is also responsible for providing Lucchese product expertise and customer service support. • Direct web-based customer interaction to answer and resolve various online customer inquiries. Our mission is for customers first and to go beyond to provide warm, friendly, personal, and professional customer service. Operational Excellence Focus: • Previous experience with online customer service, preferably at a high-end apparel or footwear brand., • Skills/Abilities and Knowledge, • Confident and clear communicator with excellent written skills., • Must have a naturally optimistic, friendly solutions-oriented mentality and personality., • The ability to intuitively understand the customer's needs and how to communicate them in a straightforward and inviting style., • Analytical mind to investigate customer issues and resolve them successfully. Skills & Abilities Required: • A comfort level and willingness to embrace change and to adapt strategies on the fly., • Experience and fluency with online customer service management software systems, preferably with Zendesk., • Strong organizational skills with high attention to detail that can work well and efficiently under pressure and deadlines., • Must be able to make smart prioritization decisions while managing multiple tasks., • A comfort level and fluency with online software programs and interfaces., • Passion for the customer, approaching all situations with an empathetic “customer lense”, • Willingness to represent the brand and act as the brand ambassador, • Be a strong team player, • Must be 18 years old Reports to: Customer Service Manager Job Segment: Customer Service, behavioral and geographic segmentation, demographic Job Level: 1-3 years of experience Job Type: Full-time Schedule: • Monday to Friday • Overtime • Weekend availability Physical Requirements: • Standing/Sitting for extended periods *Other duties as assigned

Job Description Customer Solutions Representative Join a company where your problem-solving skills and customer focus make an impact. My client is looking for a Customer Solutions Representative to help customers with product questions, orders, and technical support. You’ll be the go-to resource for creating solutions, building trust, and supporting long-term relationships. What you’ll do: * Be the first point of contact for customers by phone, email, and chat. * Handle orders, returns, billing, and product inquiries. * Recommend solutions and help design customer-specific thermal applications. * Troubleshoot issues and partner with engineering and sales to improve service. * Contribute to sales growth through upselling and strong customer support. What we’re looking for: * 2+ years in customer service, sales support, or technical support. * Strong communication skills and the ability to explain solutions clearly. * Comfortable managing multiple priorities in a fast-paced environment. * Interest in technical products — training provided. Why this role? * Be part of a collaborative, supportive team. * Gain technical training and career growth opportunities. * Office-based with occasional travel to meet customers or attend events. Company DescriptionMy client offers a positive work environment and career growth opportunities.My client offers a positive work environment and career growth opportunities.

Job Description The Customer Sales Representative II position communicates with customers via telephone, live chat, and email to assist with ordering products, resolving conflicts with order discrepancies & shipping issues, and general problem solving with a specific focus on customer retention and satisfaction. ESSENTIAL FUNCTIONS • Answer inbound customer service phone calls, • Correspond with customers via email and live chat sessions, • Achieve call center metric targets and customer satisfaction objectives, • Perform advanced CSR functions, • Identify, research, and resolve complex, routine, and non-routine customer issues using creative problem-solving and quick decision making, • Recognize and act on opportunities for additional sales, • Troubleshoot and resolve order discrepancies, • Collaborate with warehouse personnel to resolve shipping conflicts, • Partner with the outside sales team on customer satisfaction issues, • Facilitate new hire training and new hire integration, • Recognize and document trends in customer queries and relay them to supervisors, • Establish and maintain customer relationships by handling problems with concern, speed, and professionalism, • Direct customers to appropriate resources, • Recommend process improvements, • Prioritize daily tasks and demands with flexibility, • Work as a team player and support the needs of the organization, • Engage in continuous self-training to expand product knowledge, • Skilled at balancing multiple priorities, • Ability to work under pressure, • Minimum high school diploma or GED, • Positive, customer oriented, service attitude, • Two years prior call center or customer service experience, • Excellent written and verbal communication skills, • Ability to type 40+ words per minute, • Basic computer literacy, • Experience with appliance parts or major home appliances preferred The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must have regular, consistent, and predictable attendance, • Ability to utilize office equipment/computers, including regularly repeating the same movements when entering data, • Work collaboratively in a team environment, • Remain in stationary position, often standing or sitting for prolonged periods, • Regularly use hands and fingers to handle, control or feel objects tools or controls, • Communicate with others to exchange information, • Regularly speak clearly so listeners can understand, • Regularly understand the speech of another person, • Frequently focus on one source of sound and ignore others, • Frequently hear sounds and recognize the difference between them Benefits for Full-Time Employees Include: * Paid Time Off: Paid vacation and sick time. * Comprehensive Insurance Coverage: Medical, dental, and vision insurance available. * Company-Paid Protection: Disability and life insurance. * Retirement Savings: Employees over 18 are eligible for our 401(k) plan.

Job Description Customer Service | CSR Needed! Location: Dallas, TX (North Dallas) Job Type: Full-Time Company: BA Group Apply Now on ZipRecruiter! Love helping people and making their day? We’re looking for a friendly, upbeat Customer Service Rep to join our fun, fast-paced customer service team! Our Customer Service Representative is responsible for delivering high-quality support to customers through various channels, including phone, email, on line, and in person. The ideal candidate is a patient and empathetic communicator who can build trust and resolve issues efficiently to foster positive customer relationships and brand loyalty. What You’ll Do: • Chat with customers - must be a people person, • Solve problems with patience and a smile, • Work with an awesome, supportive crew, • Share feedback to help us grow You’ll Fit Right In If You: • Have great communication skills (verbal and written), • Love helping others and customers, • Stay cool under pressure, • Can deescalate customer situations, • Enjoy a team environment Perks You'll Love: • Competitive pay, • Fun team vibes, • Health, dental, vision, • Career growth, • Flexible schedule Sound like your kind of job? Hit "Apply" and let’s chat! We can’t wait to meet you. Company DescriptionWe aspire to be the guiding force behind businesses that go beyond borders, cultures, and expectations, creating a global presence that truly matters.We aspire to be the guiding force behind businesses that go beyond borders, cultures, and expectations, creating a global presence that truly matters.

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You'll Do - Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You'll report to the Training Manager. In this role, you'll impact your team and learners through managing the training programs. During a Typical Day, You'll Achieve training completion goals Manage day-to-day operations, processes, and reporting Improve the key success metrics associated with training goals Deliver excellent employee experiences Develop, coach, support, and evaluate the team to help them reach for amazing Ensure your team has the tools, systems, and support needed to perform trainings What You Bring to the Role Experience in training and/or adult learning programs Nurturing an inclusive learning environment Encouraging and engaging coaching skills Data analysis and reporting skills Customer and employee focused mindset Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly Call center experience Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Compensation and Benefits The anticipated starting salary range for individuals expressing interest in this position is $22-$25/hr. Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. Visit for more information A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

Proven experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls) for a minimum of two years. Prior to servicing a client opportunity through the Arise® Platform,

We are looking for a Customer Service Representative to deliver best-in-class support to our customers, and fleet partners, through phone, email, and chat/text. YourMechanic is an online marketplace that enables vehicle owners to find local mechanics for home or office car repair services. Provide h

Operations Review Audit Analyst - Hybrid This Jobot Job is hosted by: Melanie Courtney Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $60,000 - $65,000 per year A bit about us: Our client is a pioneer in online lending that has developed 14+ consumer finance brands in the US and UK and has served more than 4 million underserved consumers for over 20 years. Why join us? Great culture Top Benefits Growth opportunities Job Details Job Summary: The Operations Review Audit Analyst will examine financial, operational, and strategic contact center issues and provide decision support through the development of advanced reporting tools. The Operations Review Audit Analyst will partner with our clients and vendor partners to improve operations efficiencies, improve customer experience, and reduce credit risk exposure and credit losses in consumer loan portfolios. Improvements are achieved through a combination of research analysis, monitoring key metrics, building new reporting tools and applications, incorporating data from multiple third-party vendors, developing effective collection strategies, utilizing champion-challenger strategy testing and collaborating with risk management. Duties and Responsibilities: • Work closely with the loan operations leadership team in performing high-level operations analysis., • Develop performance reporting strategies based on improving customer experience and profitability., • Track patterns and outliers in customer contact traffic to look for ways to improve our services and products to reduce contacts., • Build repeatable or ad hoc queries and reports and work with Enterprise Information Management to automate reports for other users to run across the Enterprise population of report users., • Review, maintain, and create strategies for email and chat channels., • Create a collections/risk database and query tool to efficiently provide robust information to drive decisioning and strategies at various timeframe intervals., • Use statistical and query tools such as SAS or SQL, develop analyses, strategy, and performance reporting for collections and risk management., • Develop and leverage collections/risk management reporting to monitor current and emerging risk exposure and to analyze collections and strategy performance., • Present findings and make recommendations to the collections and risk management team., • Build collection strategies and utilize champion-challenger testing to determine the most optimal and cost -effective risk management strategies., • Review loan projections and delinquency volumes to forecast staff needed for collection vendor sites for both internal and contracted for clients., • Bachelor’s degree in business, computer science, mathematics preferred, or equivalent work – related experience in a fast- paced call center environment., • Minimum of 1-year previous experience in a Dialer Analyst role in a blended collection call center required., • Minimum of 1-year previous experience in a Collections environment required., • 2 years of previous experience in an inbound/outbound call center environment is preferred., • Previous financial industry experience is a plus., • Proficiency in Microsoft Office Suite, with expert level in Excel. Demonstrated ability to manipulate data within complex models and databases., • Strong SQL programming skills preferred., • Ability to work independently and take initiative, while multi-tasking., • Must have strong problem-solving and organization skills with strong attention to detail and the ability to manage multiple projects., • Excellent written and verbal communication skills., • Team player who will work efficiently and effectively in a fast-paced environment Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

Customer Support Specialist Pay from $24 to $28 per hour with significant growth and earning potential! Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available. Why Customer Service at Uline? * Learn: In-depth training helps you sharpen communication and problem-solving skills. * Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career. * Connect: Build strong relationships in our collaborative in-person setting with regular team events. Position Responsibilities * Process customer orders, make product recommendations and handle account inquiries using world-class technology. * Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. * Build business relationships with customers over phone, email and chat. * Understand customer needs and recommend Uline's best solutions. * Help customers navigate Uline's website and online ordering. Minimum Requirements * High school diploma or equivalent. Bachelor's degree preferred. * Excellent problem-solving, listening and communication skills. * Prior customer service experience is a plus, but if you are eager to learn, we will train you! Benefits * Complete health insurance coverage and 401(k) with 6% employer match that starts day one! * Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program that covers professional continuing education. Employee Perks * Best-in-class, clean, modern facilities. * First-class fitness center and beautifully maintained walking paths. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-JM3 #LI-TX001 (#IN-TXCS) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore ___ to learn more!

Bilingual Customer Support Specialist Pay from $25 to $29 per hour with significant growth and earning potential! Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available. Why Customer Service at Uline? * Learn: In-depth training helps you sharpen communication and problem-solving skills. * Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career. * Connect: Build strong relationships in our collaborative in-person setting with regular team events. Position Responsibilities * Process customer orders, make product recommendations and handle account inquiries using world-class technology. * Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. * Build business relationships with customers over phone, email and chat. * Understand customer needs and recommend Uline's best solutions. * Help customers navigate Uline's website and online ordering. Minimum Requirements * High school diploma or equivalent. Bachelor's degree preferred. * Excellent problem-solving, listening and communication skills. * Prior customer service experience is a plus, but if you are eager to learn, we will train you! * Bilingual (English / Spanish) - fluent in both verbal and written forms. Benefits * Complete health insurance coverage and 401(k) with 6% employer match that starts day one! * Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program that covers professional continuing education. Employee Perks * Best-in-class, clean, modern facilities. * First-class fitness center and beautifully maintained walking paths. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-JM3 #LI-TX001 (#IN-TXCS) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore ___ to learn more!

Job DescriptionJoin a fast-paced, customer-focused team where your communication skills and attention to detail make a real impact. As an Associate Customer Care Representative, you’ll be the frontline connection between our clients and their customers, delivering exceptional service across phone, email, and chat. Location: Irving, TX (Hybrid) Pay: $18.50 Schedule: Monday–Friday, 8am–5pm Key Responsibilities • Handle inbound customer inquiries professionally and efficiently, • Use multiple systems (up to 10) to research and resolve issues, • Educate customers while providing accurate solutions, • Document interactions and escalate issues as needed, • Meet performance metrics and adhere to schedule/attendance guidelines Qualifications • High school diploma or GED required; college degree preferred, • 1+ year in customer support or related field, • Experience in tax, banking, mortgage, or real estate a plus, • Strong verbal and written communication skills, • Proficient in Microsoft Office; able to type 35+ WPM, • Excellent problem-solving and multitasking abilities, • Must live within commuting distance to Irving, TX, • Minimum 1-year tenure at each of last 3 employers required Why Join Us? • Supportive team environment, • Opportunities for growth and learning, • Make a difference in every customer interaction Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1148 Company DescriptionThis company offers growth and a great group of people to work with.This company offers growth and a great group of people to work with.

Job Description Are you looking to join a team of passionate professionals who deliver high-quality service? Do you have a talent for building positive relationships with others? Can customers hear you smile through the phone? If you answered yes to any of these questions, we’d like to introduce you to an exciting new opportunity that could be the perfect opportunity for you! About The Opportunity Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner. Day-To-Day Responsibilities: • Efficiently answer inbound customer calls and route to appropriate personnel as required., • Employ exceptional customer service skills and phone etiquette to meet and exceed standards., • Provide accurate service updates to clients and serve as a liaison between field personnel and customers., • Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email., • Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required., • Accurately update account information to maintain accurate customer records., • Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times., • Driven to meet and exceed productivity goals and objectives, • Proven ability to meet and exceed call center metrics and objectives, • Outstanding ability to build positive and trusting relationships with others, • Results-driven approach to success with a strong emphasis on efficiency, • Exceptional customer service skills with a robust knowledge of phone etiquette, • Competitive pay structure with incentive opportunities, • Medical, dental, and vision insurance, • High School Diploma or equivalent required, • Minimum of one (1) year of experience in a customer service environment, • Proficiency operating general computer applications and systems About Lehman Consulting and Recruiting Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today’s job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today! LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Description Position Overview: We are seeking a detail-oriented and proactive individual to join our IT Support team as an Entry-Level IT Support Specialist. In this role, you will provide technical support for our software products, helping users troubleshoot issues, answer questions, and guide them through solutions to ensure a seamless experience. You'll be supporting both our internal and external end-users. This is a fantastic opportunity to start your career in IT Support and contribute to a growing team. Responsibilities: • Provide first-level technical support to customers using our software products via phone, email, or chat - to our customers using our software products - SalesForce, Service Cloud, Microsoft 365 products, proprietary products, mobile and tablet devices., • Troubleshoot software issues and assist customers in resolving problems related to installation, functionality, and configuration., • Educate customers on the software's features, best practices, and usage to ensure they get the most out of the product., • Document customer inquiries, issues, and solutions in our Service Cloud environment via SalesForce., • Collaborate with the development and technical teams to escalate complex issues that require advanced troubleshooting., • Conduct follow-up with customers to ensure issues are fully resolved and offer any additional assistance if needed., • Assist with product installations, configurations, and training, ensuring that customers can utilize all features provided., • Stay up-to-date with new product releases and updates to effectively assist customers with the latest software versions. Requirements: • High school diploma or equivalent (some college preferred)., • Basic understanding of software applications (preferred SalesForce and Office 365), operating systems, and common troubleshooting techniques., • Strong communication skills with the ability to explain technical concepts clearly and patiently to customers., • Ability to learn quickly and adapt to new software tools and technologies., • Strong problem-solving abilities and attention to detail., • Basic knowledge of software installation, updates, and configuration (familiarity with Windows, Macs, IOS & Andriod devices is a plus)., • Excellent organizational skills and the ability to document technical issues accurately., • A customer-centric attitude with a passion for helping others and ensuring their success., • Ability to lift 40 Lbs., • Ability to travel 10% out of the year for company conventions. Preferred Qualifications: • 3+ years previous experience in a customer service, technical support, or software support related role (internships or volunteer work in IT/software support is welcome)., • Familiarity with customer support software, ticketing systems, and live chat tools. (preferred SalesForce, Microsoft Teams and other related Office 365 tools). Compensation and Benefits: • Competitive hourly wage., • 401k Compensation, • Health benefits (medical, dental, and vision)., • Paid time off and holidays., • Ongoing training in software support, customer service, and product knowledge., • A supportive and collaborative work environment.Company DescriptionHomeVestors of America, Inc., the We Buy Ugly Houses® people, is a real estate investment franchisor headquartered in Dallas, TX. HomeVestors trains and supports its franchisees in building businesses based on buying, rehabbing, selling, and holding residential properties. HomeVestors strives to make a positive impact in more than 170 markets nationwide.HomeVestors of America, Inc., the We Buy Ugly Houses® people, is a real estate investment franchisor headquartered in Dallas, TX. HomeVestors trains and supports its franchisees in building businesses based on buying, rehabbing, selling, and holding residential properties. HomeVestors strives to make a positive impact in more than 170 markets nationwide.