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Job Description As a Customer Service Representative, you'll be the primary point of contact for our customers, providing exceptional support and resolving inquiries with a positive and helpful attitude. You'll be instrumental in ensuring customer satisfaction and building lasting relationships. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Mon-Fri Schedule Career Growth Opportunities Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information about products/services, pricing, and policies. Troubleshoot and resolve customer issues, complaints, and concerns efficiently and effectively. Document all customer interactions accurately in our system. Identify opportunities to upsell or cross-sell products/services when appropriate. Collaborate with other departments to ensure a seamless customer experience. Stay up-to-date on product knowledge and company procedures Requirements High school diploma or equivalent; some college preferred. 1+ years of experience in a customer service role Excellent verbal and written communication skills. Strong active listening skills Problem-solving aptitude Ability to multitask, prioritize, and manage time effectively Patience, professionalism, and a positive attitude Ability to work independently and as part of a team.

Job DescriptionCompany Description WHO IS GUIDEHEALTH? Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides™ and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. Job Description At Guidehealth, our mission is simple but powerful: to make great healthcare affordable for all. We’re a technology-forward company that believes in accountability, continuous learning, innovation, and ensuring every voice is heard—all while leading with empathy. We’re looking for Customer Service Guides who are tech-savvy, resilient, and passionate about helping others. This is more than customer service—you’ll be the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence. WHAT YOU’LL BE DOING • Serving as the first point of contact for members and providers, handling 30–40 calls per day while also managing chats, texts, emails, video, and co-browsing, with an expected call resolution time of 6 to 8 minutes., • Navigating multiple systems and balancing several interactions at once, staying accountable for accurate, timely, and empathetic resolutions., • Assuring the accurate and timely handling of client and member calls with total follow through, • Answering client and provider questions including, but not limited to claims payment, status and coverage information, • Educating customers on their plan and encouraging use of our digital tools—helping them learn how to navigate healthcare more confidently., • Interpreting client health plan protocol, • Reviewing claims status and providing status to member., • Check tracer documentation, • Maintaining accurate and complete call documentation, • Maintaining high level of professionalism, • Returning incoming calls, • Solving questions about benefits, claims, eligibility, and providers, collaborating across teams when needed., • Safeguarding privacy at all times—strictly following HIPAA and confidentiality standards., • Documenting thoroughly, taking ownership of issues, and following through until every customer feels heard and supported.Qualifications What you’ll need to have for success • At least 2 years of experience in a healthcare contact center., • 3+ years of customer service experience overall., • Associate or Bachelor's degree or recent work toward a degree is preferred., • Prior experience working across multiple customer service channels such as calls, chat, text, and email., • Tech-savvy with the ability to learn and pivot quickly across multiple systems., • Strong communication, listening, and problem-solving skills. • Core business hours: Monday–Friday, 8:00 AM to 6:00 PM (Central Time)., • This is a temporary 12-week role. 40 hours a week. This Is Not Your Typical Call Center Job As a Customer Service Guide, you’ll gain a deep understanding of our members, systems, and services—but this role is just the starting point. From here, you’ll have opportunities to grow into roles in Quality, Client Success, Claims, Utilization Management, Referrals, Intake, and Healthguide (Medical Assistant). At Guidehealth, every voice matters, growth is supported, and empathy isn’t just encouraged—it’s expected. Everyone is responsible to help teammates Thrive! We provide ongoing feedback regarding performance and encourage feedback sharing from all team members. Ready to join a company that’s innovative, mission-driven, and built for growth? Apply today and help us make great healthcare affordable for all. Additional Information The base pay range for this role is between $21.00 to $23.00 per hour, paid bi-weekly. Upon successful completion of full training program you will receive a $500.00 bonus. ALIVE with Purpose: How We Thrive at Guidehealth At Guidehealth, our values come to life in everything we do. • We are Driven by Accountability — grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike., • Always Growing, Always Learning — staying curious and continuously improving inspires us to shape a better future for healthcare., • With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve., • At Guidehealth, Every Voice Matters — we believe our collective strength is rooted in the unique perspectives of each team member., • And through Empathy in Action, we build stronger connections with those who count on us. All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include: • Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs., • Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered., • Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution., • Have Peace of Mind: We provide Life and Disability insurance for those "just in case" moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected., • Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times., • Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals., • Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need. The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT Diversity, inclusion, and belonging are at the core of Guidehealth’s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth’s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. REMOTE WORK TECHNICAL REQUIREMENTS Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

Job Description Retail Sales Associate - Dallas, TX Our Retail Sales Associates / Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location. What You’ll Do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND222 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job DescriptionDescription: An Inside Sales Representative professional assists the sales team by managing administrative tasks and ensuring efficient customer service. They handle customer inquiries, process sales orders, and maintain accurate sales records in the CRM system. Additionally, they support the sales team by preparing materials, generating leads, and coordinating follow-ups. This role requires strong communication, organizational skills, and proficiency with CRM software(HubSpot). DUTIES AND RESPONSIBILITIES: • Respond to customer inquiries via phone, email, or chat, providing information about products and services, and resolving any issues or concerns., • Prepare and process sales orders, manage customer accounts, and update sales records in the CRM system., • Assist the sales team by preparing sales materials, generating leads, scheduling appointments, and coordinating follow-ups., • Maintain accurate and up-to-date customer and sales data, generate sales reports, and analyze data to support sales strategies., • Collaborate with other departments, such as marketing, finance, and logistics, to ensure timely delivery of products and services and resolve any order-related issues., • Rerouting out-of-scope inquiries to the correct departments., • BA/BS or Associates Degree and two years’ experience or equivalent combination., • Highly desirable: experience in high-end retail, waste, logistics, • Highly motivated

Job DescriptionHumCap's client is searching for a dynamic Business Development Representative (BDR) to support the growing sales team. In this role, the BDR plays a critical role as the front line to driving pipeline growth. First and foremost, this role requires a hunter mentality. The BDR will communicate the value proposition by actively prospecting for outbound leads and responding to inbound leads in order to transition potential opportunities to Account Executives. This role is a remote position for someone in CST or EST time zone. This person thrives in an ever-evolving organization and possesses a high emotional IQ. You take pride in your craft by being able to listen actively, disarm, and persuade skillfully. A dynamic self-starter and problem solver with attention to detail. You are capable of juggling multiple tasks with ease, know how to drive execution without being pushy, and can envision a path to completion through a series of obstacles. Responsibilities • Articulate the value proposition, solution offerings, and use-case scenarios through phone and/or email communication with C-Level, Director and Technical level prospects, • Develop and execute an Account Based prospecting strategy to generate interest in product, • Be skilled traversing both laterally and horizontally within a prospect's organization to identify key decision-makers and influencers, • Execute multi-touch prospecting campaigns leveraging telephone, email and social media to generate leads for the sales team, • Actively manage a portfolio of prospects and contacts in Salesforce and set up nurturing activities to generate active engagement with prospects, • Able to multi-task between inbound contacts when requires, including phone, email, chat and other systems, • Effective data management and search through internal and external sources such as Salesforce, LinkedIn, search engines and press, • Follow a clear and defined Qualification Process, • Actively participate in and add to team learning opportunities and your personal development Qualifications • Business development and or sales development experience, • Demonstrable success with creating and growing net new sales pipeline, • Strong prospecting skills and the confidence to make cold calls, ask for referrals, & seek new leads, • Excellent written/verbal communication skills and interpersonal skills, • Ability to multi-task, prioritize, and manage time effectively in a fast-paced, dynamic environment, • Strong problem-solving skills, • High energy and positive attitude, • Ability to meet and exceed achievable targets, • Motivation, drive, and a self-starting attitude, • Salesforce.com, Salesloft, and LinkedIn Navigator experience a plus, • Articulate and excellent follow up skills, • Able to adapt to a continually changing environment., • Strong desire to move up to other sales functions, • Strong preference for proximity to the Dallas officeCompany Benefits, • Unlimited PTO, • 100% of medical premium covered for employee, • 401K, • Performance related bonus

Job Description Customer Service Representative- Call Center Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit . The Customer Service Representative is responsible for providing a service and support to the claims handling process on behalf of the company's insurance carrier clients. Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.) • Process new and existing claims through various channels including inbound and outbound calls, email, and chat., • Assist customers, insurance agents and vendors with questions about new and existing claims., • Document claim file activities in an accurate, thorough, and timely manner., • Effectively manage simultaneous inbound and outbound tasks., • Display active listening and superior customer service skills for internal and external clients., • Accurately follow scripts and guidelines assigned to client programs and campaigns., • Provide empathy and support to customers who are experiencing difficult circumstances., • Represent the company and its clients in a professional and respectful manner., • Adhere to all company policies and procedures., • 1-3 years' experience providing multi-channel communication and customer support including phone calls, e-mail, and chat, • Exceptional customer service, active listening, verbal, and written communication skills, • Proficient computer and keyboarding skills, including Microsoft Word, Excel, and Outlook, with a strong knowledge of web-based software programs, • Ability and willingness to work non-standard workweeks; willing to work additional hours or adjust work shift(s) as determined by business needs, • Self-motivated and independently able to prioritize tasks and resolve issues, • Comfortable working in fast-paced environments, • Experience working in the insurance industry (property, casualty, and auto) is considered a plus but not required, • Bilingual in English/Spanish is a plus Supervisory Responsibilities: The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel., • Ability to read, analyze, and interpret reports, and documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Starting salary range: • Office-based- Irving, TX, • Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program, • HSA Bank with selection of High Deductible Health Plan, • 401K plan options, • Paid Time Off Accruals Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. How Long We Retain Personal Information: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws. Powered by JazzHR VRXqwZCszO

Job DescriptionAbout VacationRenterVacationRenter is the fastest growing vacation rental search engine. We love traveling, but not how time-consuming and complex it can be to find the right place to stay. So we reimagined a better way. We eliminated the need to search across several sites and scroll through pages of irrelevant results just to find the perfect home away from home. We aggregate accommodations from the top travel sites, giving travelers all the best options in one place. VacationRenter was born inside the startup studio Wilbur Labs. VacationRenter uses automation and AI to help travelers find the perfect stay. Be sure to check out our rebranded site, Vogo.com. Vogo is the same company travelers have come to love but under a new name. About This RoleVacationRenter is seeking a rigorous, data-driven Head of Customer Experience and Operations with a strong focus on service quality, operational efficiency, and risk mitigation across the full customer lifecycle. This role will build and lead a unified customer support and sales operation across phone, chat, email, SMS, and reputation management, creating a scalable system that captures every interaction, resolves issues quickly, protects the brand, and supports revenue growth through professional sales engagement. The ideal candidate is a strong operator who will work closely with product, engineering, legal, finance, and supply to create a seamless experience for travelers and partners. Success will be measured by improvements in conversion, complaint resolution, refund discipline, fraud reduction, and the strength of the company’s public trust signals. This role will report directly to the COO. This is a full-time hybrid position, based in Dallas.Role & Responsibilities: • Build and operate a unified customer care system across all channels, • Implement routing rules that prioritize by topic, value, and urgency with consistent SLAs, • Define and document clear agent policies for all customer interactions that reduce ambiguity for agents and provide for a top-tier customer experience, • Define and manage escalation paths for supplier disputes, complex cases, fraud risk, and potential regulatory issues, • Own and drive improvements in critical operational metrics, with a strong focus on process efficiency and customer satisfaction, • Develop playbooks and scripts for inbound sales and assisted conversion, including chat and phone, • Integrate AI capabilities for classification, response suggestions, summarization, and automated tagging, • Own presence and strategy across review platforms with strong processes for proactive collection and fast responses, • Monitor social platforms and complaint sites and manage public replies in coordination with legal and communications, • Establish severity levels for reputation issues and ensure appropriate escalation on high-risk cases, • Lead fraud and chargeback workflows, including investigation, documentation, and root cause tracking to mitigate all forms of fraud, • Build dashboards for volume, SLA compliance, agent performance, refund trends, disputes, and complaint drivers, • Identify recurring issues and partner with product and supply to eliminate root causes, • Set quarterly operational targets and track progress against efficiency, cost per contact, conversion lift, and trust metricsMinimum Qualifications:, • Bachelor’s degree (B.S. or B.A.) from an accredited college or university or equivalent career experience, • 8+ years in customer care, sales operations, CX leadership, or a comparable role, • Experience building or restructuring multi-channel customer support operations with phone and chat, • Proven ability to lead vendor-delivered teams, including BPOs, with measurable performance outcomes, • Strong understanding of policies, quality frameworks, and coaching programs, • Experience managing reputation risk and public complaint handling across multiple platforms, • Familiarity with fraud mitigation, chargeback processes, and financial risk controls, • Hands-on experience and familiarity with the newer technologies (e.g., AI chat, advanced ticketing systems), • Analytical mindset with comfort using data to guide decisionsPreferred Qualifications & Prior Experience:, • Early-stage startup experienceLeadership experience at a high-growth consumer or travel company, • Prior oversight of both sales-assisted channels and service operations, • Experience designing or operating AI-assisted support workflows, • Background managing review platforms, reputation programs, or crisis response, • Experience with international support teams or multilingual operations, • Strong understanding of payment operations and advanced dispute analyticsBenefits & Perks:, • Competitive salary + equity, • Top-tier laptop provided100% company-paid health benefits for base plan coverage, with the option to upgrade to higher-tier plans, • 401(k) with company matchUnlimited, guilt-free vacation days, • Annual wellness stipend (gym + other wellness activities), • Monthly house cleaning stipend, • Annual travel allowance, • Monthly cell phone & internet usage stipend, • Charity donation company match, • Employee referral bonus

Job Description About MyComputerCareer MyComputerCareer (MyCC) is a for-profit higher education technology company dedicated to changing lives through education. Our mission is to empower individuals by offering industry-leading IT training and certifications that pave the way for successful careers in information technology. At MyCC, we foster a family-like culture, where every team member is driven by a passion for helping students achieve their goals and transform their futures. Our core values—Love, Customer First, Excellence, and Ethics—guide everything we do. With campuses across the United States and a robust online program, we strive to provide accessible and supportive learning environments for students from all walks of life. MyCC is committed to offering students the tools and support they need to thrive in the fast-growing tech industry. Adjunct Lead Instructor (as needed) on campus Similar job titles: Teacher, IT Instructor, Computer Instructor, CompTIA Certification Instructor, Professor, and or Technology teacher. Schedule: Mon-Thur 6:00pm-11:00pm (CT). Hourly Rate: $35 p/hr Location: Dallas, onsite PURPOSE OF POSITION: The Adjunct Lead Instructor is responsible for providing quality IT instruction to students in the academic methodologies assigned. The Adjunct Lead Instructor will work with the Director of Education to ensure that student cohorts in the assigned Resident, online, and/or hybrid academic delivery methodologies receive training to acquire the skills and to prepare for certification exams that will allow them to transition into the IT Workforce. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: * Teach assigned cohort(s) of students in the assigned academic delivery methodologies. * Model and cultivate a team culture of excitement and passion for changing student lives. * Provide motivational leadership for Instructors and students focusing on respect and setting an exemplary example. * Facilitate an organized, informed, engaging classroom experience that encourages the retention, course completion, and certification of assigned student cohorts. * Coach and develop Instructors to provide ongoing assistance to struggling Students of Concern. * Using various communication tools such as phone, chat, email, text, video, or in-person, directly communicate with and coach Students of Concern. * Respond timely and accurately to student questions and concerns. * Regularly monitor student progress and contribute to the encouragement and motivation of students regarding commitment to the program, pursuit of high achievement in academics, and preparation to take certification exams. * Deliver curriculum and instructional activities to provide students with an outstanding academic and training experience during each class session that prepares students to take their certification exams. * Establish and communicate clear objectives for all learning activities, per the published syllabus. * Maintain discipline and manage student behavior in accordance with the policies and disciplinary systems of the school. * Contribute to the enhancement of the academic and training program by providing constructive feedback. * Other duties as assigned. KEY COMPETENCIES: * Customer-focused and detail-oriented. * Excellent computer skills and commitment to the use of technology. * Possess strong written and oral communication skills. * Confidentiality is a must for this role. * Ethical conduct is always displayed. * Self -motivated, positive, and helpful attitude. * Ability to work well with others. * Currently have, or are able to obtain, the certifications relative to the courses being taught. * Must be able to captivate and stimulate a student audience. * Ability to think outside the box. EDUCATION & EXPERIENCE REQUIREMENTS * Bachelor’s degree, preferably in Information Technology or a related field; or a combination of education and work experience. * A minimum of 3 years of practical work experience in the IT industry (within the last 10 years) is preferred. * A minimum of 2 years of experience with classroom and online instruction is preferred. * Candidates with a different combination of technical training experience and practical work experience will be considered. PHYSICAL AND COGNITIVE DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is: * Listen to employees and communicate verbal and written feedback. Must be able to exchange accurate information in these situations. * Observe and detect concerns or areas for improvement within the workplace. * Frequently move about the office and customer/prospect locations in diverse environments. * Maintain a high level of consistent cognitive function to negotiate complex transactions with employees and students or vendors. * Stoop, kneel, or crouch when maneuvering the office environment. * Lift up 25lbs at times. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their supervisor. We are an Equal Opportunity Employer