Manager, Patient Financial Services
5 days ago
Knoxville
Job Description About Company: We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees. Read more here: This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership. At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being. Our benefits include: * Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits. * Expanded Coverage – Options for domestic partners and a wider network of in-network providers. * Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching. * Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more. * Student Loan Repayment – Available for nurses and therapists. * Retirement Benefits – 401(k) plan through Voya to help employees plan for the future. * Generous PTO – A robust paid time off policy to support work-life balance. * Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week. At Bradford Health Services, we don’t just invest in our patients—we invest in our people. About the Role: The Patient Financial Services Manager plays a critical role in overseeing the financial operations related to patient accounts within a healthcare setting. This position is responsible for ensuring accurate billing, timely collections, and compliance with healthcare regulations to optimize revenue cycle management. The person in this role will collaborate with a team dedicated to delivering exceptional service to patients while maintaining financial integrity and transparency. They will work closely with clinical, administrative, and insurance teams to resolve complex billing issues and improve financial processes. Ultimately, this role drives the financial health of the organization by balancing operational efficiency with patient-centered service. Minimum Qualifications: • High School Diploma, • Two (2) years of business office experience in a health care facility, • One (1) year of supervisory experience preferred, • Must have good personal interaction skills, • Must be skilled in office equipment i.e. calculator, computer, copy machine and fax machine, • Must be able to work with minimal supervision and have strong organizational skills, • Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field., • Minimum of two (2) years of experience in healthcare financial services or revenue cycle management., • Proven experience managing teams and leading operational improvements in a healthcare environment., • Strong knowledge of medical billing, coding, insurance processes, and healthcare regulations., • Collaborate with the Patient Financial Services team to ensure efficient billing, collections, and account resolution processes., • Implement policies and procedures that comply with healthcare regulations and improve revenue cycle performance., • Monitor key performance indicators and financial reports to identify trends, address issues, and recommend improvements., • Coordinate with clinical and administrative departments to resolve patient billing inquiries and insurance claim disputes. The Patient Financial Services Manager utilizes strong leadership and organizational skills daily to coordinate team efforts and optimize financial workflows. Analytical skills are essential for interpreting financial data, identifying trends, and making informed decisions to improve revenue cycle outcomes. Effective communication skills enable the manager to resolve complex billing issues and maintain positive relationships with patients and internal stakeholders. Knowledge of healthcare regulations and billing systems ensures compliance and accuracy in all financial transactions. Additionally, problem-solving and process improvement skills are applied continuously to enhance operational efficiency and patient satisfaction. 1. Must be able to continuously sit for approximately 6 hours per 8 hour shift., 2. Must be emotionally and physically capable of functioning under stressful situations., 3. If recovering, two years of continuous verifiable abstinence., 4. Comfortable with and capable of working with clients in varied stages of addiction recovery. General Responsibilities: Supervises all financial procedures including collections and patient insurance payments, copays, deductibles and OOP. Manage accounts receivable and payable for facility and make the best effort to achieve monthly goals as established by the Chief Executive Officer. Know and abide by the general provisions of 42 CFR Part 2, “Confidentiality of Alcohol and Drug Abuse Patient Records”; and 45 CFR “Health Insurance Portability and Accountability Act”. This position has restricted access to patient health information. Essential Functions: 1. Perform functions of billing, collections, admissions, cash posting, data entry in accordance with company policy., 2. Complete monthly reports on revenue, collections, and admissions for the Regional Director according to policies and procedures., 3. Responsible for petty cash reconciliation and/or maintenance of the administrative fund checking account., 4. Review and input accounts payable after approval by CEO in accordance with company policy., 5. Prepare daily receipts journal, daily cash report, and weekly cash reconciliation report in accordance with company policy. Make bank deposit., 6. Balance and post daily receipts and patient charges for facility in accordance with company policy., 7. Daily review of EOB’s and posting of contractual adjustments for facility in accordance with company policy., 8. Monitor accounts receivable for appropriate collection and follow up activity including possible bad debt write off’s in accordance with company policy., 9. Timely review and disposition of financial accounts in accordance with company policy., 10. Function as a liaison between the facility and corporate accounting to ensure proper reporting of cash deposits, projected evenues, etc., 11. Responsible for maintenance of patient records, including storage, retrieval and closeout., 12. Participate in department head, utilization review, and any committee meetings as assigned by the CEO., 13. Perform any general administrative/clerical functions of the facility., 14. Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, kept appearance, alert, oriented, and responsive to patients' needs and concerns., 15. Ability to work in a cooperative manner with co-workers, managers, clients and prospective clients., 16. Ability to work in a constant state of alertness as to perform the job in a safe manner., 17. Any other duties as assigned by the Regional Director, Director of Financial Services and Chief Executive Officer.